i sold a perfectly working motherboard on eBay, it got sent back with a bent CPU socket pin which basically rendered it a paperweight, eBay forced me to refund him half the amount when he sent it back, i tried my best to win but they just favored the buyer, kind of ridiculous really if your not a big seller, i still reported the buyer though, it was my last time selling on eBay.
Same situation happened to me..but I wasn't so lucky. The buyer returned a DVD/VCR unit that I had tested and worked. The buyer requested a return with the excuse that the DVD player would not read discs. The return was automatically approved. When the shipment was delivered it was badly packaged and damaged also missing some accessories. I called ebay told them the situation and they said that the tracking showed delivered and they were not liable for the badly shipped package so they had to rule in favor of the buyer and refunded the purchase price and return shipping with no questions asked. I have 100% feedback but If the seller protection is only going to protect top rated sellers that could be a green light for scammers all they have to do is look for sellers that do not have the top rated seal on their store to have the leverage. I stopped selling these DVD VCR units they bring good profits but way to many problems. Now I just focus on collectibles and toys something with some nastalgia and less returns.
It's so annoying when people abuse the system. Glad you got all the money back but it never takes into consideration the time taken for you to sort all this out.
I had a case and a seller brought some TV series and he said the discs was all scratches on them but was none and I won the case in the end has he never provided pictures for proof so I won the case
Had a buyer claim they never recieved item the other day. Tracking showed that they never collected it from sorting office and the buyer did say in message that he never went to sorting office to collect but still opened a case against me. Used Ebay live chat and case closed in my favor in less than 5 mins. Looks like Ebay are trying to look after there sellers.
I just sold on eBay and the amount was over $1000. I was told by Mary in the department that holds funds and was told that even though the buyer has their item and left me wonderful feedback they are holding my money for 21 days. Just Incase the buyer would change their mind in that 21 days so I would have the funds for sure, to give back to them. That is a bunch of BS! Sounds to me like the sellers have 0 protection! As a buyer you can purchase even high dollar items then have buyers remorse keep them for 21 days and then say you want your money back and the seller would have to give it to you! What kind of BS policy is this????
Lol that's what you think. People are still experiencing problems with this method again. Buyers buy and destroy item deemed unsellable. EBay says issue a partial refund
Can anybody advise please? I sold an item kn dbay and listed 'no return'. The buyer who committed to buy admitted that she 'accidentally' purchased the item and asked for a refund which I declined. The buyer has now escalated this to the resolution centre and put a hold on my payment through PayPal. The buyer claims the item is not as described when in fact this is untrue. The item does not fit! What are my rights does anyone know?
first thing first, the buyer claims that she '' accidentally" brought the item, she should've done three things, if her case was true, she would've tried to call you and inform you and eBay and their bank IMMEDIATELY about the accidentally purchase right after they brought it and realize they didn't want to buy it. Second, the right time and place, if the buyer waited for more than a day or two clearly it wasn't an accidentally purchased, when you buy something there's a transaction and that takes time called "pending" meaning the money in the bank hasn't gotten touch or moved anywhere until it says on the transaction the time and date, where it was brought, etc, that tells you that it is confirmed that the money has been touched and in this case was moving into the seller account. Thirdly the seller should not be effective in any way or form, even if it was returnable or not, in this matter it's necessarily not important, the buyer is not wanting to buy the item, and the seller is not selling the item, in this case, it is not their responsibility it is the buyer's job that was failed to stop the transaction, the buyer basely confirmed you and agree to give you the money and now wants it back. An example from my experience is that I wanted to buy something and there were two opinions I ACCIDENTALLY brought the item that I did not want. I check my account saying that my money was PENDING and telling me how much money I had. Once I was done looking account my account I called the people I brought from and my bank and told them that it was a mistake and both told me " it is okay we are going to cancel the transaction". problem-solve my money was in the bank and no one got hurt. I'm not a lawyer or an expert I'm an 18-year-old year and that is common knowledge.
I've only ever had one item returns that was not faulty, I relisted the item straight away (sold it again quickly), spoke to ebay about the false returns and got the returns postage refunded to me right away. Harmless process made really easy buy eBay
I had a GSP buyer recently claim INAD as she said a pair of boots i had sold her the colour did'nt match the photos, sold a number of this item with no problem. I always report dodgy buyers. Ebay did pay me back the return postage. Also put a mark on their account, so can't knock ebay either.
George, He's returned it because different countries have different DVD regions. UK is region 2 and USA is region 1. The discs will not read. So if you buy a DVD from America it will not play in a UK DVD player and vis-vera. So he's bought it, tried to copy the VHS to DVD or vis-versa and then reliasied he can't do it on your machine as it is region 2, so he's returned it. That's what I think anyway.
Have you had to deal with the "empty box" scam? I sent a package signed for tracked with weight etc thinking I was protected.. as usual 2 weeks later someone decided to open a case saying an opened empty box was received.. wouldn't provide any photographs or evidence for me to even verify or send to the courier.. eBay of course refunded no questions asked..
No protection. Ebay tell you in messages you are covered do not worry you did all right. And after 1 day i loosed all my money fee and postage price ! Do not agree for return
So eBay is supporting sellers better these days? I stopped selling a few years ago because I felt helpless dealing with scammers and I didn't like how careless USPS was with my packages.
Interesting... just want to point out that Doors are very common for getting stuck, did you try it with a disc? the gears are plastic and sometimes old greaase dries up and it needs molykote grease to make them move well again also as we know rubber belts are sometimes used and will not open the door as they are weak or perished, the tray weight/disc and going uphill can also affect the door opening. Another thing is when a DVD is written sometimes they disable the Open Door until a disc is finalised. So, great you had a reasonable response from protection and I learnt something today and great to see you in one peace as i not seen any content since the plane.
That's exactly what he did. He bought it, did his video transfers and opened a fraudulent claim to get a free return and a refund. People do this because they CAN. It's just as simple as that!
I thought that it was something like $8.00 USD that is the maximum eBay would reimburse sellers shipping for a false INAD case.? but your got the entire shipping reimbursed? I wonder if this works only for items sent through the GSP ??
I've had people received damaged items via gsp. Ive contacted Ebay and told them its arrived damaged but the seller has opened inad and they have covered me. You keep money buyer gets a refund and keeps 'broken' item. But needs to be arranged before the item return is agreed. Glad they looked after you too. 🤘
This was not worth this trouble. The unit is the same and still working, consider yourself lucky. Factor in losses and risk into your business plan, especially when selling on ebay.
Good One, I don't ship internationally anymore after I was scammed by Italians twice . And every month someone is trying to hustle me out of item -open the return request , and never ship the item. .. Besides last week I found out that the buyers can see my phone number, as I've received a phone call from the buyer asking me about the item. . And No i-is not in the listings , but seller info
I got scammed £430 on a graphics that I sold and I am young only have like 9 reviews, they just took money off my account with me can not do anything, absolutely disgusting
Good job.Ripping off sellers shall continue.Sold 3 ps4 games recently..UK Post office stuck postal printed stamp..Address accepted.Buyers claim never received.. not a leg to stand on..refunded..buyers enjoying free games..fact.
Yep the buyer used it and transferred all of the vhs to dvd he needed then lied that it was broken to get his money back. For this reason I do not use GSP. Ebay will protect and favor the buyer regardless. Although you got your return postage back, you lost postage. Buyer walked away with abusing returns as Ebay don't really do anything to reprimand buyers like that. Ebay buyer protection is 1000x better than seller protection will take his word over yours regardless had it escalated
well he got his money back so it's a good start. Sellers on eBay used to be extremely vulnerable to scammers, so at least eBay is doing something for the sellers now.
There customer service is terrible I got a customer who wanted to return a t shirt and didn’t fit the t shirt was only 4.99 Ebay made me pay 3.00 returns postage when called up was informed I need to incorporate it in my business plan, there is no seller protection its lies, also I have had a situation like in the video was told if approved will back compensation in 3 days didn’t receive anything to called up and was told I need to incorporate it in my business plan, ALL LIES FROM EBAY AS USUAL NOTHING NEW
Hey Mo Mo, of the shirt didn't fit then that's at the cost of the buyer so THEY should have paid the return postage in this case! eBay have improved recently but they still have a lot to improve on!
happens all the time with these type of items - people just buy it, transfer their dvd/vhs stuff and then lie it's not as received to try and scam a free return. then they just return their faulty unit, take parts out of the working ones and switch things around or send the original one backing working fine. had it happen so many times. ebay essentially let's them rent/hire these for free due to their awful returns system and the fact that buyers can abuse it without providing any evidence whatsoever. i've stopped selling this type of thing now - just not worth the time or hassle to chase up for justice. last time i had to file a police report to get my money back : S
Luckily this type of thing is very rare for me and is the main reason why I take pictures of the serial number and take the time to report every single bad buyer I come across. If no one bothers reporting them then they’ll carry on!
Good result, well done. I had a dodgy buyer on my personal account who clearly invented a fault on a dress so she wouldn’t have to pay return postage. I gave her a partial refund to cover return postage but ebay made me refund the entire amount because she didn’t accept it. So it didn’t work for me! I reported her though so hopefully if she keeps doing it ebay will have a record. Maybe seller protection is only for business sellers?
I was always always so carful when I described things I sold on Ebay, I also often sold it as collection and inspection only. Living in London has some advantages in this way. Especially if it's a large and difficult to ship item. I found it very hard to speak to people in Ebay until they gave me a number to ring. Nice to see Ebay behaving well agin. Do you get the PayPal charges back ?
I had a scammer do a chargeback through his credit card 9 days after he received my item. Clearly he wanted to keep my item and force a refund through his credit card issuers. No problem, I've got his contact details and phone number and have sent it to spammers. Hope he gets spammed every single day of his life and gets 100 calls everyday from India.
Chinese seller/store scammed me out of 500 dollars because I'm an idiot who bought a pre-order and waited 9 months and now I can't get my refund because too much time has passed. I think I'm gonna make a new account buy something from him and steal it. I' am not theft but justice is demanded. opinions?
I just got scammed by a buyer who returned damaged item and Ebay said that is tough luck, they decided in favor of buyer even while acknowledging the damage!!!! Ebay is a nightmare for sellers. To be a Top Seller you need to be high volume - it is not about how good you are as a seller but if you sell a lot. So Ebay is saying to people who sell 50 - 100 items a year you are screwed, eBay is making you a sitting duck for fraudsters. Ebay is disgusting. I am so angry that they saw the documentation of the damage and said that is too bad, the customer must get a refund. Horrible, greedy and amoral corporation. I am so furious as a seller of 18 years with a spotless 100% positive feedback record.
I’ve got to say that was fantastic customer service IMO. Clear violation of the returns policy by that customer, they should have a strike for that. My experience of eBay’s customer service has been pretty good so far. Btw how do they quantify a “top rated seller”!?
Ebay are awfull. I sold a laptop and got sent a broken different laptop back. Ebay told me to go to the police to make a frued claim. Nothing they could do. I refuced to pay refund and got the bailifs at my door. Ill never use them again to send.
Feels you were transferred from UK call centre to an off shore call centre he didn't confirm your claim that the unit is working how did he know you were telling the truth you could have been telling a lie.
I think it should both be equally looking out for both seller and buyers ... because sellers can be scammers as well as buyers... I'm a buyer for the first time and I'm scared that I'm gonna be out of $1000 if I'm being scammed
@@RetroReselling ebay closed it in my favour,he then went to PayPal they closed it in his favour,appealed it didnt help.Few weeks later sent another ps4 to russia he said it was 2nd hand,paypal told him to him to send it back,box just had books in it.Closed in my favour.
Amazon on the other hand...only joking. Actually I had a chat with a Marquees from ebay the other day and he helped me out with a totally unrelated trivial matter, something to do with my listing description...great guy.
Ebay has had you over even though yo got refunded your return postage. This is why......Global Shipping takes the whole HIT if things go wrong......thats the whole idea of Global Shipping. the item is supposed to be checked at Global Shipping Centre before it is shipped out .Obviously they didnt check out. If item arrived broken or lost Global Shipping takes the WHOLE HIT....your case has slipped through their net......ebay should have let you keep all your money and postage.....ebay Global Shipping refunds the buyer out of their kitty.....No wonder the rep on the phone refubded your shipping back to UK.....they have got out of paying for the item......Thats how I understand it or have they changed the rules again?...anybody know if my facts are right or wrong.....please advise.
No it doesn´t. I just sold an item $65 -- fraudulent return and item was destroyed. Ebay said, literally, that I should realize that selling on ebay is like having a shop on a high street with shoplifting and take the loss!!!!! I was forced to lose $39 in postage back and forth -- that is to say, to pay for my own abuse. Ebay is HORRIBLE for sellers
There does seem to be a bit of scamming going on, I'd be a bit concerned about selling stuff worth a lot, mainly because I am not confident with digital stuff really, to old,lol
i sold a perfectly working motherboard on eBay, it got sent back with a bent CPU socket pin which basically rendered it a paperweight, eBay forced me to refund him half the amount when he sent it back, i tried my best to win but they just favored the buyer, kind of ridiculous really if your not a big seller, i still reported the buyer though, it was my last time selling on eBay.
That’s where you need lots of photos of the product when you sell.. he probably had a broken one, bought your one, then returned his faulty one.
@@Larimuss I did mate, 2 years ago that didn't matter. I'm sure now they allow this.
Hi George, you can also ask for the initial postage money when you have sent it to him or to the global shipping warehouse
Same situation happened to me..but I wasn't so lucky. The buyer returned a DVD/VCR unit that I had tested and worked. The buyer requested a return with the excuse that the DVD player would not read discs. The return was automatically approved. When the shipment was delivered it was badly packaged and damaged also missing some accessories. I called ebay told them the situation and they said that the tracking showed delivered and they were not liable for the badly shipped package so they had to rule in favor of the buyer and refunded the purchase price and return shipping with no questions asked. I have 100% feedback but If the seller protection is only going to protect top rated sellers that could be a green light for scammers all they have to do is look for sellers that do not have the top rated seal on their store to have the leverage. I stopped selling these DVD VCR units they bring good profits but way to many problems. Now I just focus on collectibles and toys something with some nastalgia and less returns.
It's so annoying when people abuse the system. Glad you got all the money back but it never takes into consideration the time taken for you to sort all this out.
I had a case and a seller brought some TV series and he said the discs was all scratches on them but was none and I won the case in the end has he never provided pictures for proof so I won the case
Had a buyer claim they never recieved item the other day. Tracking showed that they never collected it from sorting office and the buyer did say in message that he never went to sorting office to collect but still opened a case against me. Used Ebay live chat and case closed in my favor in less than 5 mins. Looks like Ebay are trying to look after there sellers.
Yeah until they removed live chat
Never!
I just sold on eBay and the amount was over $1000. I was told by Mary in the department that holds funds and was told that even though the buyer has their item and left me wonderful feedback they are holding my money for 21 days. Just Incase the buyer would change their mind in that 21 days so I would have the funds for sure, to give back to them. That is a bunch of BS! Sounds to me like the sellers have 0 protection! As a buyer you can purchase even high dollar items then have buyers remorse keep them for 21 days and then say you want your money back and the seller would have to give it to you! What kind of BS policy is this????
I'm very scared I'm in the process of purchasing a vehicle through this program is there anything any of yall can tell me
How do you talk to ebay customer service now? I cannot seem to reach nobody after 2020... Thank you
That's great! It's nice to see eBay looking after sellers.
Lol that's what you think. People are still experiencing problems with this method again. Buyers buy and destroy item deemed unsellable. EBay says issue a partial refund
EBay is a scam
Ebay don’t look after anyone… they don’t give two shits about their sellers and don’t give two shits about their buyers, pure greedy scumbags.
Can anybody advise please? I sold an item kn dbay and listed 'no return'. The buyer who committed to buy admitted that she 'accidentally' purchased the item and asked for a refund which I declined. The buyer has now escalated this to the resolution centre and put a hold on my payment through PayPal. The buyer claims the item is not as described when in fact this is untrue. The item does not fit! What are my rights does anyone know?
first thing first, the buyer claims that she '' accidentally" brought the item, she should've done three things, if her case was true, she would've tried to call you and inform you and eBay and their bank IMMEDIATELY about the accidentally purchase right after they brought it and realize they didn't want to buy it. Second, the right time and place, if the buyer waited for more than a day or two clearly it wasn't an accidentally purchased, when you buy something there's a transaction and that takes time called "pending" meaning the money in the bank hasn't gotten touch or moved anywhere until it says on the transaction the time and date, where it was brought, etc, that tells you that it is confirmed that the money has been touched and in this case was moving into the seller account. Thirdly the seller should not be effective in any way or form, even if it was returnable or not, in this matter it's necessarily not important, the buyer is not wanting to buy the item, and the seller is not selling the item, in this case, it is not their responsibility it is the buyer's job that was failed to stop the transaction, the buyer basely confirmed you and agree to give you the money and now wants it back. An example from my experience is that I wanted to buy something and there were two opinions I ACCIDENTALLY brought the item that I did not want. I check my account saying that my money was PENDING and telling me how much money I had. Once I was done looking account my account I called the people I brought from and my bank and told them that it was a mistake and both told me " it is okay we are going to cancel the transaction". problem-solve my money was in the bank and no one got hurt. I'm not a lawyer or an expert I'm an 18-year-old year and that is common knowledge.
I've only ever had one item returns that was not faulty, I relisted the item straight away (sold it again quickly), spoke to ebay about the false returns and got the returns postage refunded to me right away. Harmless process made really easy buy eBay
I had a GSP buyer recently claim INAD as she said a pair of boots i had sold her the colour did'nt match the photos, sold a number of this item with no problem. I always report dodgy buyers. Ebay did pay me back the return postage. Also put a mark on their account, so can't knock ebay either.
I can't even get a number to call them
George, He's returned it because different countries have different DVD regions. UK is region 2 and USA is region 1. The discs will not read. So if you buy a DVD from America it will not play in a UK DVD player and vis-vera. So he's bought it, tried to copy the VHS to DVD or vis-versa and then reliasied he can't do it on your machine as it is region 2, so he's returned it. That's what I think anyway.
Have you had to deal with the "empty box" scam? I sent a package signed for tracked with weight etc thinking I was protected.. as usual 2 weeks later someone decided to open a case saying an opened empty box was received.. wouldn't provide any photographs or evidence for me to even verify or send to the courier.. eBay of course refunded no questions asked..
No protection. Ebay tell you in messages you are covered do not worry you did all right. And after 1 day i loosed all my money fee and postage price ! Do not agree for return
So eBay is supporting sellers better these days? I stopped selling a few years ago because I felt helpless dealing with scammers and I didn't like how careless USPS was with my packages.
No eBay is definitely not protecting sellers! Many many time's disappointed
Interesting... just want to point out that Doors are very common for getting stuck, did you try it with a disc? the gears are plastic and sometimes old greaase dries up and it needs molykote grease to make them move well again also as we know rubber belts are sometimes used and will not open the door as they are weak or perished, the tray weight/disc and going uphill can also affect the door opening. Another thing is when a DVD is written sometimes they disable the Open Door until a disc is finalised.
So, great you had a reasonable response from protection and I learnt something today and great to see you in one peace as i not seen any content since the plane.
Yeah it was definitely working fine
Aww that's really pants the buyer did this! Glad you got your postage back - great to know we are protected a little more now :) xx
That's exactly what he did. He bought it, did his video transfers and opened a fraudulent claim to get a free return and a refund. People do this because they CAN. It's just as simple as that!
Hi george,I thought exactly the same,the guy used the recorder then said it was not working....not right,now your out of pocket with postage....
i think you are right he used at b4 sending back
custimers like that should be reported fro fraud or this will continue and ebay need to stop their accounts
I thought that it was something like $8.00 USD that is the maximum eBay would reimburse sellers shipping for a false INAD case.? but your got the entire shipping reimbursed? I wonder if this works only for items sent through the GSP ??
I’m not sure on that one
I've had people received damaged items via gsp. Ive contacted Ebay and told them its arrived damaged but the seller has opened inad and they have covered me. You keep money buyer gets a refund and keeps 'broken' item. But needs to be arranged before the item return is agreed. Glad they looked after you too. 🤘
Boom! I’ve had similar
This was not worth this trouble. The unit is the same and still working, consider yourself lucky. Factor in losses and risk into your business plan, especially when selling on ebay.
Good One, I don't ship internationally anymore after I was scammed by Italians twice . And every month someone is trying to hustle me out of item -open the return request , and never ship the item. .. Besides last week I found out that the buyers can see my phone number, as I've received a phone call from the buyer asking me about the item. . And No i-is not in the listings , but seller info
Luckily for me this isn’t a common issue so still happy to send worldwide through the GSP. I think 30ish% of my sales go abroad!
I got scammed £430 on a graphics that I sold and I am young only have like 9 reviews, they just took money off my account with me can not do anything, absolutely disgusting
Good job.Ripping off sellers shall continue.Sold 3 ps4 games recently..UK Post office stuck postal printed stamp..Address accepted.Buyers claim never received.. not a leg to stand on..refunded..buyers enjoying free games..fact.
Well done George and well done Ebay. I have been lucky and only come across one scammer so far but it so annoying! Make sure you block the git!
Im interested to know if you did get the money back? Could you update us all?
Will definitely update everyone 😀 the guy on the phone said it can take 3-5 working days
Great customer service from eBay - much better than we get here in the UK from British companies. Hats off to them.
Yep the buyer used it and transferred all of the vhs to dvd he needed then lied that it was broken to get his money back. For this reason I do not use GSP. Ebay will protect and favor the buyer regardless. Although you got your return postage back, you lost postage. Buyer walked away with abusing returns as Ebay don't really do anything to reprimand buyers like that. Ebay buyer protection is 1000x better than seller protection will take his word over yours regardless had it escalated
well he got his money back so it's a good start. Sellers on eBay used to be extremely vulnerable to scammers, so at least eBay is doing something for the sellers now.
They don't protect private sellers, that are not top rated.
Hi good videos what phone do you have so in can get one plz keep up the good work
There customer service is terrible I got a customer who wanted to return a t shirt and didn’t fit the t shirt was only 4.99 Ebay made me pay 3.00 returns postage when called up was informed I need to incorporate it in my business plan, there is no seller protection its lies, also I have had a situation like in the video was told if approved will back compensation in 3 days didn’t receive anything to called up and was told I need to incorporate it in my business plan, ALL LIES FROM EBAY AS USUAL NOTHING NEW
Hey Mo Mo, of the shirt didn't fit then that's at the cost of the buyer so THEY should have paid the return postage in this case!
eBay have improved recently but they still have a lot to improve on!
When you're on hold, they still hear whatever you are saying, you just cant hear them
I’ve worked in a call centre briefly before and we couldn’t hear the callers when on hold
@@RetroReselling ahhh where I worked we could haha
Not if you in the UK it can hit or miss
happens all the time with these type of items - people just buy it, transfer their dvd/vhs stuff and then lie it's not as received to try and scam a free return. then they just return their faulty unit, take parts out of the working ones and switch things around or send the original one backing working fine. had it happen so many times. ebay essentially let's them rent/hire these for free due to their awful returns system and the fact that buyers can abuse it without providing any evidence whatsoever.
i've stopped selling this type of thing now - just not worth the time or hassle to chase up for justice.
last time i had to file a police report to get my money back : S
Luckily this type of thing is very rare for me and is the main reason why I take pictures of the serial number and take the time to report every single bad buyer I come across. If no one bothers reporting them then they’ll carry on!
Good result, well done. I had a dodgy buyer on my personal account who clearly invented a fault on a dress so she wouldn’t have to pay return postage. I gave her a partial refund to cover return postage but ebay made me refund the entire amount because she didn’t accept it. So it didn’t work for me! I reported her though so hopefully if she keeps doing it ebay will have a record. Maybe seller protection is only for business sellers?
Sorry to hear that Jane, luckily it’s not very often for me but always a pain when it happens.
I was always always so carful when I described things I sold on Ebay, I also often sold it as collection and inspection only.
Living in London has some advantages in this way. Especially if it's a large and difficult to ship item.
I found it very hard to speak to people in Ebay until they gave me a number to ring.
Nice to see Ebay behaving well agin.
Do you get the PayPal charges back ?
No and nobody's given a fuck
I had a scammer do a chargeback through his credit card 9 days after he received my item. Clearly he wanted to keep my item and force a refund through his credit card issuers. No problem, I've got his contact details and phone number and have sent it to spammers. Hope he gets spammed every single day of his life and gets 100 calls everyday from India.
That fine a FILIPUO as eBay calling centres in manila Philippines
Was waiting to hear where it was sent to. Then I hear the magic words:
*
*
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I T A L Y
Chinese seller/store scammed me out of 500 dollars because I'm an idiot who bought a pre-order and waited 9 months and now I can't get my refund because too much time has passed. I think I'm gonna make a new account buy something from him and steal it. I' am not theft but justice is demanded. opinions?
Should have appeal it reduce your defects rate on eBay
The guy on the phone said it won’t effect my account so that’s why I didn’t appeal
@@RetroReselling worth double checking check your faults in seller dashboard to be sure pal. Love your videos
Great video, brilliant to see seller protection in action. Now go sell it and get full price😀
Good that you reported the buyer too
I encourage everyone to report bad buyers if they can. I know it’s a pain but if everyone does it then we’ll get the scammers off quicker 😀
he did the job and then returned
then the seller loses the postage costs so in the end the seller pays money instead of making money hmmmmmmmm
great customer service !
I just got scammed by a buyer who returned damaged item and Ebay said that is tough luck, they decided in favor of buyer even while acknowledging the damage!!!! Ebay is a nightmare for sellers. To be a Top Seller you need to be high volume - it is not about how good you are as a seller but if you sell a lot. So Ebay is saying to people who sell 50 - 100 items a year you are screwed, eBay is making you a sitting duck for fraudsters. Ebay is disgusting. I am so angry that they saw the documentation of the damage and said that is too bad, the customer must get a refund. Horrible, greedy and amoral corporation. I am so furious as a seller of 18 years with a spotless 100% positive feedback record.
I’ve got to say that was fantastic customer service IMO. Clear violation of the returns policy by that customer, they should have a strike for that. My experience of eBay’s customer service has been pretty good so far. Btw how do they quantify a “top rated seller”!?
I was VERY pleased with ebays customer service in this case! Top rated seller status should be available to see on your account dashboard
Ebay are awfull. I sold a laptop and got sent a broken different laptop back. Ebay told me to go to the police to make a frued claim. Nothing they could do. I refuced to pay refund and got the bailifs at my door. Ill never use them again to send.
Wow that sounds awful! Did you have pictures of the serial number?
If the buyer was smart, he would of just downloaded the films and burn't the films using nero.
Feels you were transferred from UK call centre to an off shore call centre he didn't confirm your claim that the unit is working how did he know you were telling the truth you could have been telling a lie.
Great job George, hope it gets rubber stamped for you 👍🏻
Ebay should all ways look after sellers 😊 not the buyers
I think it should both be equally looking out for both seller and buyers ... because sellers can be scammers as well as buyers... I'm a buyer for the first time and I'm scared that I'm gonna be out of $1000 if I'm being scammed
result be great to see a update dude ,and that the metrics does indeed change buddy does instill some trust again
sent a ps4 pro brand new to someone they said there was a bag of dirt in the box paypay closed in his favour
No way! Have you appealed?
@@RetroReselling ebay closed it in my favour,he then went to PayPal they closed it in his favour,appealed it didnt help.Few weeks later sent another ps4 to russia he said it was 2nd hand,paypal told him to him to send it back,box just had books in it.Closed in my favour.
Amazon on the other hand...only joking. Actually I had a chat with a Marquees from ebay the other day and he helped me out with a totally unrelated trivial matter, something to do with my listing description...great guy.
Ebay has had you over even though yo got refunded your return postage. This is why......Global Shipping takes the whole HIT if things go wrong......thats the whole idea of Global Shipping. the item is supposed to be checked at Global Shipping Centre before it is shipped out .Obviously they didnt check out. If item arrived broken or lost Global Shipping takes the WHOLE HIT....your case has slipped through their net......ebay should have let you keep all your money and postage.....ebay Global Shipping refunds the buyer out of their kitty.....No wonder the rep on the phone refubded your shipping back to UK.....they have got out of paying for the item......Thats how I understand it or have they changed the rules again?...anybody know if my facts are right or wrong.....please advise.
Great video George and nice result! #CarBootChris
Great to know the seller protection works :)
No it doesn´t. I just sold an item $65 -- fraudulent return and item was destroyed. Ebay said, literally, that I should realize that selling on ebay is like having a shop on a high street with shoplifting and take the loss!!!!! I was forced to lose $39 in postage back and forth -- that is to say, to pay for my own abuse. Ebay is HORRIBLE for sellers
There does seem to be a bit of scamming going on, I'd be a bit concerned about selling stuff worth a lot, mainly because I am not confident with digital stuff really, to old,lol
Good result. Well done ebay, and we'll done george