Watch How This eBay Buyer SCAMS Me! (Sellers Beware)
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- Опубликовано: 4 июл 2024
- I CAN'T BELIEVE THIS EBAY SCAMMER! This eBay buyer managed to scam me using a very unusual trick - Sellers beware!
In this video I show one of the WORST buyers on eBay and how I deal with him. This is one of the worst eBay scammers I have ever dealt with. Today, I go over the encounter and give tips on avoiding eBay scams. Watch this video before selling on eBay / reselling online!
Watch How This eBay Buyer SCAMS Me! (Sellers Beware)
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#ebayseller #ebay #reseller
Sellers need to make a list of the scammers and share with other sellers
Ye like casinos have a black list for card counters 👍
Share them addresses and it’s sicko mode time😈
I second that, seller fights back.
Make a national list of scammers, both seller and buyer and across all platforms not just Ebay
@@weeklydoseofgaming2254 way too many scammer accounts for that. Gave been doing it for only 4 months. And probably got git by atleast 20 phishing scams. Never once fell for them. But days later. Except for one they all have been banned. Or atleast deactivated. Even had one oh I hit the address. Can you please change it for me kinda scam. Kinda dumb. Unless you're huge and haven't started a new account recently. I dont think the bigger sellers even knows how prevalent they are. Most "sales"/ offers I've gotten are from scammers. Atleast I'm finally getting there it feels. Even if I'm a super tiny seller.
And also take their hands from them as well
There are a lot of scammers on eBay, something needs to be done to protect the seller.
, sellers don't stand a chance ruclips.net/video/1Ep5d_iRXh4/видео.html
Favts
Insurance?
protect the buyer you mean
@@Farmer2492 no the seller
That happened to my husband. He sold an IPad and the scammer returned the exactly same IPad but broken. My husband being a honest person never thought about recording the whole process. Is a shame of people taking advantage of some of us that we are just trying to make a honest sale.😡
The two important things really are - Do not use ebay and do not use ebay.
Do not trust eBay buyers…period
I film myself opening returns, and put the eBay item number on all products I send with a uv pen . eBay still side with the scammers when they send different item back . eBay are bad as the scammers.
That's a good idea.
@@SamsonTV also put a little disclaimer down bottom of your listing saying “ due to scammers , all my items have invisible to the naked eye security markings” . That’s should be enough to put any chancers off.
Fvck ebay decision making they really need to back off or pay us when something goes in the buyers favor,last time I checked we provide the goods to make ebay happen of course it's a double-edged sword it takes a buyer's but you can't buy s*** if there's nothing to buy .
Oh, did you think ebay care?
but can't you only attach photos? how would you attach videos to customer support?
It's horrible how eBay has allowed customers to steal openly. Without any recourse for the seller. It's heartbreaking to me
I just started listening and all of sudden I sell like crazy in one day. All fraud! They want you to communicate outside of the eBay, texting, emailing. I am giving a month. Otherwise forget it!
The best way to beat the scammer is the get the weight of the item you shipped and compare to the item the buyer shipped. 💥 bam 💥 busted.
Yes as they do check what weight it ship at vs the weight it came back as. Either way he has to call customer service directly and let th m know and argue with them.
eBay doesn’t care if the weight is off.
@@mandymoore5774 They do look at tracking and look at weight if you claiming buyer sent something else back. I won cases that way a couple of times where a scammer buyer sent back a broken screen instead of the phone they purchased trying to keep phone and sent random broken parts back. I had his accounts shut down as well as safe and trust internal time actually call me which is rare and told me what they found out which they normally don’t for privacy reasons.
Yes eBay claims not to use pictures, or weight, or other factors as proof would do no good. Learned over the years keep calling request supervisors and follow up and eventually you get someone that will actually look into details instead of can responses. I even won a case against a scammer and used his feedback as proof he was doing return fraud as he did similar to a couple others. That guy was slick as he spread out scams every few months.
@@thetechgenie7374 only now (July 25 2022) saw your post. I'm very grateful for your input...very helpful. 👍 👌
That’s a good idea to record yourself opening up returns.
I definitely recommend it.
eBay don’t believe you ? .....if you say they different Sam ....they are different.....I’ve been selling buying since 2008 with a 100% feedback score .....I hate liars ...and I don’t lie .
@@RumpleXstillXskin Doesn't matter. Not real evidence. You could just have re-wrapped it.
sounds like you need to video the original packing delivery as well as the return unboxing. That way you have impenetrable case and if EBAY rules against you, you file a small claim in your local small claim court. EBAY will never show up to the local court date and you will win by default. In the event that they do send a rep, you will win the case because the judge will be able to see all the evidence.
record with a witness, both ways sending and receiving? specially big ticket stuff... yessir make a habit out of it..
I've been a reseller on poshmark for a few years and just started listing on eBay. I made my first sale yesterday so this was helpful & downright frightening that the outcome with a top rated seller was like this. What happens when your a brand new seller seems like no chance at all on your side.
That sux! Tell us his name and we can block him and think twice before we sell him anything. Unfortunately, EBay 99.9% of the time takes the easy wrong route and takes the scammers side.
Yeah definitely frustrating. His username is "brodericel-0"
@@SamsonTV Thanks
How to beat an eBay scammer at their own game. When they try to send you a package with fake products to get a refund, report to eBay that you never received it and also mention that you have suspicions that you're dealing with a spam buyer.
Maybe if there is no tracking however once i didnt receive a parcel so i assume it was lost in the post.
I tried to get my money back but the seller won the case because they had a postage receipt.
I was a noob at the time and could have had the decision reversed based on the fact that it was the postal service that was responsible for the lost item so ebay had no right really to come to their conclusion.
I mean you can have all the receipts in the world but if the package isnt delivered i shouldnt have to bare that burdon.
Ebay try it on big time. I am much more savvy now and always check their policy against any move i make with them now.
Good luck out there everyone !
@@natmol1595 I actually did have something lost in the mail and after 2 months I told the seller and they sent me a new package. 6 months later I finally received the original package lol it was badly beaten up and the tracking never updated.
Take your case to the police department. This is fraud, maybe even mail fraud.
The buyer has probably done this before and will do it again.
lol police won't give 2 shits anymore than ebay does considering that while it is fruad it's also still petty theft.
This happened to me and is the reason I've decided to leave eBay. It's plagued with scammers, liars and thieves. I've been a seller since 1999. I've never seen it this bad. I sold a purse in pristine condition. Purse that was returned was absolute junk. Buyer shipped purse using her own label and never retrieved the one eBay sent her. On my end I'm assuming the purse had not been shipped. On eBay's end they think the buyer changed their mind since label was never printed. She never entered a tracking number. Purse was delivered to my PO Box without my knowledge. A note was left in my box which is how I found out it was delivered. Once I claimed the parcel and was scanned by the clerk buyer was notified it had been picked up. She immediately opened a claim that I never refunded her $$ The 2 day return window had expired and she was refunded by eBay. I appealed to no avail. Listing photos were proof enough of the original condition of the purse. Didn't matter they stuck to their decision. No seller protection anymore! Seller's beware! Better yet get the hell off of there.
Is there an alternative platform?
@@Kahleeb. Could try out Mercari
I agree, I use ebay so much less, fact is I buy online so little anymore cuz of all the seller they and amazon could get rid of but refuse to cuz they would rather have the sale fee... so lame.. ebay gonna shoot themselves out of the saddle for sure
next time be sure to have a few witnesses along willing to sign affidavits that state said item was indeed in returned package you opened, present at the time of opening", sad it's come to that.. video and document both, packaging then shipping, seal right on the spot at carrier, and when opening returns, have witnesses, sadly this is what it's come to as ebay is so shady anymore..
@@scottbartels8976 Not too much difference!I got scammed at the first time!anyway,Ebay'policy is the worst,i lost $450 for the scammer because ebay favorites the buyers.
How about accepting no returns? Wouldn't that fix that issue. I just recently started selling on eBay and accept no returns.Items are sold as is, no returns accepted.
I'm really rethinking selling anymore on Ebay. It seems ebay almost always sides for the scamming buyer.
This also happens too often with Amazon. I stopped selling on Amazon because they do the same thing with buyers.
I really think eBay removing the ability to leave negative buyer feedback was a huge step backwards, do you know why they did this?
I agree, I can only speculate on why they did this. In there words, they did this to lead sellers to report bad faith buyers instead. However I would rather the ability to both report & leave neg/neutral feedback.
There needs to be a scammer list..by remember you can file a fraud report at their hometown police dept!
@@buckyohare5595 if they're doing whatever they can to support the seller, why did they remove buyer feedback?
it makes zero sense.
@@allashuwa_ right! It doesn't make any sense to me perhaps seller started to get upset about the one-sidedness so they threw them a bone or something? I keep getting scammed buying items arriving not as described. Ebay let's me return them but I can't warn other people if I can't leave negative feedback. Furthermore when I'm purchasing I'm seeing somebody has 100% positive feedback but that's probably not the case. Because of this I had to stop buying.
I mark the comment as positive and still leave a negative comment for other sellers to see
That scam seems like a lot of effort considering the net result is they’re exchanging one pair of jeans for a nicer pair of jeans. I swear some people just do this for entertainment. Sorry it happened to you.
Yeah, it's really bizarre. I am thinking they brought the first pair in the wrong size and couldn't return them.
7:00 "the condition changed" Wt... the condition never "changed", the item was never returned. So if ebay staffer goes to their kids school to pick them up and the school gives them a different child is it a case of, "oh sorry the condition of your child has changed, oh and by the way you need to pay this kids school fee's".
Very true.
Exactly
Sold a vintage camera & buyer returned a different body to the one I sent which had loads of faults.
Had serial numbers of both the one I sold and the one I received - also filmed me opening the return.
Didn’t matter ebay still sided with buyer. Seems impossible to fail as a scammer.
I’m currently taking the buyer to small claims court knowing full well they have no evidence at all.
Technically I’m taking his wife to court as it was her account but I don’t care.
I would take it to the police and open a mail fraud/theft case against the scammer. And then give the police case number to ebay. They're going to look harder if the police are involved.
Just another reason why I don’t listen on eBay. To many scams to many fees. It’s just not worth it;
Sounds like eBay doesn’t do anything to protect their sellers.
only way to solve it is to stop useing ebay! i use mercari much better protection. if enough people would leave ebay then they would have to change there policy or go under
They never have had sellers back. What's new ?
Sadly I can already imagine that scammers can do the same. In other words, there's nothing stopping you from repacking package, resealing, etc. I'm literally in my first 30 days doing eBay...scammers make me nervous! 😓
It is a price of doing business, yes, but small businesses have such a thin line for profit. Thanks for the video! I'm really learning a lot! I'm an empty nester and learning from the beginning. It's fantastic to have your videos as reference!
Yeah, unfortunately that is probably what would happen. However I will still continue to record myself opening returns. Thanks for watching my videos 👍
Recording opening a return can make some good RUclips content; however, that's about it.
I know of a woman who made a police report in the jurisdiction of her scammer and Ebay suddenly became cooperative, and refunded her 100%. Video of you opening the package will help if they want it to, or they can just say it's inconclusive.
Wow! What a shame! But at least you did get the negative feedback removed.
Thank you for Sharing this with us 🙂
Yes it is important to take the positives from situations like this 👍
Sorry to hear that happened! Luckily it hasn't happened to me yet, but I know if I increase listings it's bound to happen one day. At least we can all add this buyer to our blocked buyer's list!
Yes unfortunately most sellers will experience this. All you can do is try to minimize the impact scammers have & don't let them discourage you from selling.
I actually record me packing my items so I can prove what I sent plus any returns. I have successfully defended 6 of these with my packing and unpacking evidence. Also one rare case used it in a small claims court victory.
I’m going to start doing that.
Sellers need to start filing police reports against these people. Show any evidence to the police instead of Ebay. Then give eBay the police report number. I have heard of eBay taking scams like this seriously when the law is involved. I would also tell the buyer I am filing a police report against them with their local police department since you have their name and address from the shipping label.
If recording a return opening I'd suggest
recording close or reading out the tracking number on the postage label if it has one. This way you can prove it was received from buyer and they can't claim you repackaged another item to open.
Good advice.
I had read that a seller sold a Slow Cooker. "RUclips" [Nic & Andrea Hills] Scammed.
The buyer complained that it was not new and sent back an old well used model. The seller complained to ebay with lots of photos and documentation. However ebay basically informed the seller if the buyer returns a house brick to you we will still look in their favour [the buyer] Again just this morning he has had the same scamming issue.
FYI, recording a video of you opening a package on a return does nothing, it could be faked as eBay or the buyer can say. It is not 100% possible unless perhaps you can record the postal delivery person handing you the package and you open it then, but even that could be faked.
I am a new seller, and I didn't think about recording the opening. I just thought there was nothing I could do. Thank you for sharing
Ebay sucks for seller protection. Looks like you have to document, video record every step, and almost sign your life away to get Ebay to be on your side. I would never sell anything on Ebay and it is only going to get worse. Good luck in your selling.
Ebay protects the buyers and not the seller. I sold a iPhone 12 Pro Max. The buyer said they received the item with no phone in the box and then eBay said I owed them. A total ripoff. I will never sell with them again.
Long time ago I sold things on Ebay when it wasn't as bad, but now, I wouldn't want the problems you had. This is a different world today, there are people out there that make a lot of money scamming people like yourself and that is why I'm out. Good luck to you in the future and you've learned a good lesson, the next time you will be better prepaired to so you don't get scam.
Thank you for sharing, I haven’t yet started my eBay store as still setting up but it’s so too to know about all the possibilities that could happen and you give us great detail about what to do .👍
Glad it was helpful! Best of luck selling on eBay.
eBay only protects the buyer these days. I’m getting so sick of dealing with scammers and getting no help from eBay customer service. They just keep allowing it to happen. I sell antiques on ebay and I’m going to a different auction platform. Buyers buy something expensive wait until they receive the item then you get the funds, well part of it(minus the 12.9% that they take from the shipping too which is ridiculous!) then they wait til the last minute and file a return betting on the gamble that you don’t have the full amount paid that you never even got in the first place in your available balance (bc of the ebay fees) to facilitate the refund for a return then they refund the buyer and they get to keep the item. It’s ridiculous.
👆🏻👆🏻👆🏻👆🏻👆🏻👆🏻👆🏻👆🏻👆🏻👆🏻👆🏻👆🏻I really want to say a very big thanks for giving out ps5 to my kids god bless you
If you’ve got the buyers address then it’s time to mask up, catch a plane and go goblin mode😈
Thanks for sharing mate 🤜🏽🤛🏽
Informative video mate, bummer you got scammed but good to see you’re all over it and being thorough with handling it. 👌
Cheers man, yeah it's definitely unfortunate but all you can do is learn from it.
Sorry this happened to you and it’s a lesson that we all need to consider as it can happen to any of us. Thank you for sharing the info as it’s important.
Very true, lesson learned.
Fantastic video. Thank you for sharing. Loved the vagueness of the eBay Staff member “Yes, you can try that.” I’m pretty sure they’d still charge you full listing fees too. eBay are so classy.
Thanks for watching!
I sold a rare but new never-used motorcycle engine part on eBay mark as I don't accept returns. 3 months after it was delivered buyer open a case saying it was the wrong part it had taken him 3 months to get around to opening the package. He returned the item I recorded me opening it and you could see the buyer had sent back his old part and kept the new one. EBay said it was his word against mine I had always had 100% feedback on my account where the buyer didn't he received a full refund. I was out $1,500.00 on that sell after that I stopped all sales on eBay's site. I'll only do local in-person cash-only sales.
Your videos are awesome and very informative. I appreciate you sharing your experiences with us. You always motivate me to stay on my grind. It is very frustrating at times and never easy. Thanks for all you do!!
Thanks! So glad you find my videos helpful 👍
Sorry this happened to such an honest seller. Your videos are great thanks for sharing
Thankyou! I appreciate the support.
Excellent, super important video and very helpful comments. I’m going to start filming when I package to sell, I’m going to use a UV pen, and I’m going to record when I open returns. I hate to spend all that time but eBay has gone downhill and it is necessary.
Thanks for your advices, bro. Your tips and information are very useful, keep going!
Cheers man! Glad you find the videos useful.
I don't understand why the scammers are getting away , ebay have really making it difficult for sellers..
We had something similar happen to us. Buyer sent back a totally different item and when we contacted him, he told us that THATs the item we shipped him (no, not even close) and that he couldn't have possibly sent that item because he didn't even have one like that "in stock". He then asked if we had video of us opening the package to prove it. This being our first problem like that, we didn't. CLEARLY got scammed. We blocked the buyer and in the future, we will record all returns!
eBay can be an awful place sometimes.
I've been a four time victim of Ebay INAD fraudulent returns. The answer is to sue Ebay so that the cost of their current INAD system exceeds the benefits. I agree that there needs to be a clearinghouse among sellers regarding bad buyers - a blacklist.
That sucks to hear. Thanks for sharing your story though. There's good people in this world and bad people. Clearly you had an experience with a very bad seed. Sending positive vibes and prayers your way.
Your efforts to assist us are greatly appreciated...
Thanks
My pleasure!
I have been starting to sell vintage band tour shirts from my past, which are going for a good amount of money (hundreds $$ per shirt) and I am super worried about some a-hole trying to pull this BS with me.
I have an occasion where a seller canceled an item after it was bought and never got the money back. I always check their rating now before buying.
Sam: I got scammed by an Ebay buyer . I bought an item that from the Ebay buyer. The Ebay buyer changed my Shipping Address to his friend's address with my name on it.
Ebay was helpful at all, and I wasn't able to get my money back!
Thanks for sharing this information. I’m sorry you were scammed and yes Ebay have a lot to answer for.
Great video. I watched your video for new e-bay sellers which was also excellent. It sounds like e-bay doesn't take very good care of their sellers in multiple ways from the comments I have read. I have a lot to sell but am having second thoughts about using the e-bay platform.
Good video Samson. My latest one was on a pair of shoes. The customer left a negative feedback that they were FAKE. Not being an expert on shoes i message the buyer to return the shoes for a complete refund. THEY DID NOT RETURN the shoes. Customer service at Ebay said they can not remove the feedback due to “the customer has a right to reflect their experience”. After digging into the buyer i found out that they sell the same brand of shoe! Ebay still won’t remove the negative feedback. UGHHHHH!
Damn that really sucks. Keep trying with both eBay & the buyer. If all else fails offer the buyer a partial refund in exchange for feedback revision & put it down as a loss.
What I’ve heard some are doing is calling the police in the buyers area and placing a police report.
Mail fraud to be exact!
Just email the buyer in the future and say you have a video recorded opening of the the return (with the postman/courrier in view) and that you are obliged to inform them that you will be taking them to small claims..(mention this might effect their credit rating in the future aswell as having to foot the case fees)..even if you don't have this recording,i bet it would make more than a small percentage of buyers sweat it and maybe change their mind.
Thats why I think its important to view their profile. How long its been running and what is left as feedback from them and from the sellers.
what would you have done differently, lets say if the package returned did not resemble jeans? Is there a way to contact eBay support prior to opening and getting their assistance? Unfortunately it seems as the scammer may have the upper hand. Thank you for your video!
Block that buyer. Thank you for the heads up.
I’ve had a similar issue. A buyer bought 3 similar things from 3 different sellers including me. They tried returning another sellers item to me. I asked them to send pictures of the item they wanted to return highlighting the specific areas with problems. Long story short I sent pictures back comparing what they sent to listing photos and explained they were showing me something else.
Next time have eBay call you. It might help. Thx for the tip of recording the opening.
All thanks to derry tools 🔒 on instagram he help me get my free stuff successful without no delay
Even if case was closed you could have appealed the decision. Also it always depends on the customer rep when getting neg feedback removed. If one won't do it just wait a day and call back and try again.
Love ur accent!! Bomb videos across the whole channel! Sorry bout this buyer 🤦🏻♂️❤️
Cheers man! So glad you are enjoying the vids 👍👊
Thanks for this video. I just got a return request for a $550 item. Buyer has zero feedback but has been on Ebay for 3 years. I suspect a scam and to receive back something totally different that what I sold - so again, thanks for the recomendation to video the opening of the return. I most certainly will do this after mentioning it to the buyer in hopes of persuading him to not attempt to be fraudulent.
All thanks to derry tools 🔒 on instagram he help me get my free stuff successful without no delay
Everything can be faked.
Thank you for this video. Very helpful!
You are so welcome!
I have been scammed in a similar way on facebook. I was tricked into issuing a refund for merchandise before I even got the merchandise back. Fortunately, most people are honest, but now I avoid posting expensive items only because it is not worth the stress and annoyance especially because no matter how much proof you have ebay will always side with the buyer.
If it's not busy and its the USPS you can ask if you and open the item at there counter before you ship. USPS counter is under video surveillance also you can ask on a return item if you can open box at there counter, if USPS cooperates and the scammer sent you a damaged or different item all together you can file a report to the post master general. If the transaction is across state lines this is Mail Fraud which is a federal offense. I heard from some videos on RUclips they had a small Post office that would help them.
Very helpful and informative video. Thank you!!
Glad it was helpful!
Ebay protects buyer scammers, buyer scammers out number seller scammers by a million to one. Seller scammers are extremely rare, if there is a seller scammer, the buy will aways get their money back.
Was the package weight different from what you sent ?
Awesome content
great delivery
So learning to sell on OTHER PLATFORMS is the bestest way to stay prepared and avoid scammers on & IN ebay, no wonder people are LEAVING in droves from their site. Thanks for sharing your adventures in ripoff 101, lessons 👍💡
So, the creep scams you AND leaves you negative feedback.
Yap, society
I have my first return heading to me now, I'll make should to video it. Do you think it helps to unbox it in front of someone like a post office employee or even a police officer at the station?
I don't think that would be necessary, however 100% record yourself opening the return.
I'm the US, I just a submit a BBB complaint when I get scammed on eBay. I send the BBB my proof and eBay refunds me usually the same day.
Thank you for sharing your bad experience with the buyer.
The only thing u can do in this particular situation is block & report the buyer. Doesn’t matter if u open the return, eBay still won’t credit the seller. They’ll always side w the buyer.
I had sold some kids clothing and described them perfectly. I sold the shirts for $2 each. I had a buyer buy the shirts then claim that the shirts were stained had a rip and in her wording some were basically "unwearable". She left negative feedback. I looked back on the ad and had noticed no stains or any rips. I messaged the buyer and told her that if she was unhappy I would gladly refund the money and once refunded could she please remove the feedback. She didnt agree and said I was blackmailing her into removing the feedback. So I contacted ebay to get the feedback removed and I didnt have such an easy time getting it removed. Eventually after contacting them multiple times they did remove it but it really put me off selling for awhile. I believe there are people out there that just love to leave negative feedback just to hurt you.
Great sharing
I document what the item looks like before packaging,what the package looks like on the USPS counter after I dropped it off,and I always box ship and use bubble wrap.
Really helpful, thanks
i don't sell alot but have 100% postitive feedback. I saw a few videos like yours...its frightening! When I sell now, I take a video of the label and me packing the box until it is taped shut. I wonder if you can add something to the return policy? Liek the buyer needs to video the unboxing process and supply pictures before sending back. Or if the outcome is against the seller, that you will pursue theft charges with a police report like a seller has done in the past?
Hi, great video, sorry it happened to you. It also happened to a person I know, she was sent back a different item, the same brand but the model and especially the condition was wrong. She did film herself opening the parcel but it didn't change anything to Ebay and the scammer won the case. On my opinion the thing you can try in this kind of situation is when somebody contacts you and complains about the item is to ask the pictures of the issue as a proof. In your case it could be the jeans you sold with a measuring tape aside. So you can see the difference on the picture yourself and contact ebay stuff or it prevents the scammer from trying to scam you. At least I hope it could work. The only thing you can do in this kind of situation on my opinion is to prevent the scam. But when it's already happened unfortunately there's not much you can do because Ebay always takes the buyer side. Sorry for my English and good luck to you.
Damn, that is unfortunate. What I am hearing from quite a few people is that recording makes very little difference (if any). I will continue to do it however, as at least it may help me get some kind of refund from eBay.
I am currently involved in a scam. I sent a new item buyer says the item was opened. I repeatedly (4 times) asked for pictures. Never got them but had no choice but to accept the return. Waiting to see what I get back. I plan to record from being handed the package for the post office and opening right at that time. Fingers crossed. Seriously - why do these people do this!?
Send high dollar items with signature confirmation. Beware sometimes a buyer might be in cahoots with the mail carrier. Though rare it happens.
I've learned much from you. I'm very grateful 🙏
As a newer seller on eBay, I have watched many videos re eBay incl. several by ladies who closed down their resale business bc of the "quality of the buyers is just lower" (to quote one). Both cited harassment and scams. Worries me a bit but I will have to find out on my own just how bad it is or is not.
I worried about potential being scammed by buyer. I’m selling hi priced jewelry items on eBay and Do you personally think it’s worth it to take the risk of selling these items on eBay. Even though I have proof of purchase and verification that the items I have a real. Thanks
What if you sell an electronic item, and the buyer removes the parts from the inside to make some profit off the parts and then requests a refund because it is not “working”. What can I do to prevent myself from getting scammed like that??
Funny how you have to jump through hoops to prove thing as a seller but the buyers dont have to. Thanks for the info. I have added him to my block buyers list too.
Yeah, that's the way it goes, unfortunately. You have to do everything 100% right to even have a fighting chance of winning a case against a buyer.
Have buyers returning items claiming “damaged”, then they use return label and what usps told me is called a “slap label.” Basically the return label barcode gets it to your zip code then the buyer chooses a business in your zip code or a publicly searchable address, put that on a label on top. It gets delivered there, shows delivered on your account and eBay auto refunds the scammer. Only reason I won the case was because usps was actually investigating the address/buyer for mail fraud and eBay was informed of this investigation. There definitely needs to be something in place for sellers, you can say cost of business all day, but not all sellers are the same. These scammers target high end electronics and collectibles and then return nothing in a padded envelope. It’s sickening.
I just had a POS return a damaged $2200 Coach Shearling Lamb Leather Moto Jacket claiming he received it in this condition. Thankfully I filmed myself packing the Jacket & had plenty of photos showing otherwise. Ebay put me through the ringer but ultimately decided to reverse their decision & gave me back every cent! Ebay did the right thing by me this time! Guys please protect yourselves because there's so many bad people out there.
I imprint my merchandise with an invisible trademark (visible under a black light) and inform the scammer of such if he tries a switch. It has always stopped them.
Anyone have suggestions for what a seller can do to protect themselves from fake INAD claims other than just factoring in the average cost of these losses in pricing?
Even adding Australia Post insurance appears to be ineffective for scams as it requires the recipient to take the damaged item to the Post Office for assessment and compensation.
Have you worked out a method to protect yourself from this Samson, have you had any more of these or won any appeals?
I've been looking for an answer to this tonight as I have a suspicious buyer who I'm sending a $500 item tomorrow. Now on alert I've double checked I'm covered against the common deceptions, but still haven't found a way to protect against a fake INAD and receiving some junk from the back of their shed in place of my actual item...as far as I can tell there's nothing stopping them from keeping the real item, sending back a used kitty litter tray and calling it a return.
I was going to just insure it but found out that won't work.
Any ideas comrades?
I'm looking for answers too, as someone just started a return on an item they claim doesn't work (I literally tested it a couple of days earlier). The only potential answers I've found are recording the unboxing and evidence of reporting it to the police
I sold an Xbox and 6 games. 2 of the games were worth about $60 each. Guy lodged a return saying the unit was damaged. I accepted the return and when the return arrived, the 2 expensive games were missing. I contacted him and he said that those 2 games were not in the original postage he received. I did record myself opening the return.
I fought with eBay for days. They do not acknowledge videos and in the end they made me refund him. I now mark all items I sell with an invisible marker. Haven’t had to use that yet so we will see. Hope I never have to.
It is devastating . eBay have to get their shit together.
You also want to carefully video your packaging the item, especially videoing the identifying characteristics of the item, and the address. Also buy a roll of the security tape that cannot be removed without destroying the tape.
I think it sucks that it was a new buyer pulling this and you have had your account a long time. It's as if the years you have paid ebay doesn't amount to anything. They are just showing that they are not loyal to their customer's which is us.