Hey Suzan. Thanks so much for your feedback! We're glad to hear you're enjoying our service. If you ever have any questions, or need help with anything, feel free to let us know. We're here to help.
Hey there 👋 There’s no need to worry about converting money before travelling because when you spend money it will be taken from the balance that the local currency is in. If you don’t have the currency in your account, then we’ll automatically convert the amount for you. The money will be taken from whichever available balance has the cheapest conversion fee. You can find more info on this and other tips on how to use your Wise card here: wi.se/getting-started-with-wise-card If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
I have a question, I'm gonna travel to Kazakhstan this end of the year. Should I convert my current balance (MYR) to USD first before use the Wise card at that country? Because I can't find KZT currency in the Wise app.
Hi, there. Currently, we don't support KZT currency in our balance feature yet, but rest assured that we're working on expanding our scope to provide localized experience to our customers. To answer your question, it'll be up to you if you'll convert it in other currency. But note that Wise has this technology that checks whether you have the currency you need to avoid fees. So for example, if you have an EUR currency on your account, and you're using your Wise card within the eurozone, then our system will automatically deduct it from your EUR balance. So in your case, even if you don’t have it in your account or if it's not supported yet, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. We've covered this here: wi.se/smartconversiontech Usually, if travelling abroad, we'd suggest converting to the currencies you need within Wise before spending. But since KZT isn't on the list yet, you can decide whether you'll convert it to USD (if you have the balance open), or leave it as is. We hope this clarifies, and let us know if you have clarifications 😊
Hey, Ana. If you need to withdraw cash from an ATM, you can do that in the Philippines. We explain this here: wi.se/use-card-atm. If you need to send USD from your Wise balance to your local PHP account, you can check how to send from balance here: wi.se/sendfrombalance. Here's a detailed guide on PHP transfers: wi.se/guidetophp. We've replied to your other comment as well, but please feel free to contact us at wi.se/contactus, or send us a DM on Facebook, X or Instagram, if you have any questions. We'll be happy to help.
Hey there. It gladdens us to see you're interested in learning more about us. And when it comes to our pay-outs in the Philippines our relevant partner banks are BDO Unibank Inc, and Bank of the Philippines Islands. For more info on sending funds to the Philippines, please check out our page here: wi.se/guidetophp - and when it comes to sending from USD, please have a look at our other page here: wi.se/guidetousdtransfers We hope this explains matters to a degree, but please feel free to PM or DM us on Facebook, Instagram, or X, if you have any other questions or in case we may have missed something here, as we'd be happy to provide you with further assistance.
Hi Francisco. With Wise, you can hold money in 40+ currencies, and convert between them at the real exchange rate whenever you need. Check for our balance availability here: wi.se/balanceavailability We can alert you when the exchange rate reaches a level you specify by setting up a rate alert with us: wi.se/ratetracker That being said, we're not a currency trading platform, as this goes against our Terms of Use: wi.se/customeragreement Feel free to reach out here: wi.se/directcontactus or DM us on Instagram, X, or Facebook if you need further assistance.
How do i change my card pin, in malaysia. Also, I wonder why some wise card can use payWave, some can't? Although the contactless limit has been changed.
Hi 👋 It's not supported to change your card's PIN if it was issued in Malaysia, since local ATMs don't support that function for external cards. Should you travel to the EEA/UK area, then you can change the PIN in an ATM. We did have a contactless issue in Malaysia, but this function should fully restart after you do a CHIP+PIN payment or a balance inquiry at an ATM. If you need any further help, and want us to look into your latest card payments, do reach out to us: wi.se/contactus.
Hey, Anna. Do you mean you need to withdraw cash from an ATM? If so, note that you can use your Wise card like any other bank card to withdraw money. Here's more information: wi.se/use-card-atm.
Hey there 👋 Yes you can use your Wise card in Morocco even if you don’t have MAD in your account. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. See more here: wi.se/smartconversiontech If you have any other specific questions please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
Hi there. Yes, your Wise card will work on India and Nepal, for ATM withdrawals and booking train tickets. Read more on where you can use your card: wi.se/whereyoucanuseyourcard and more details on card fees here: wi.se/debitcardfees Enjoy your trip! 😄
Hey, James. There's a fee for ordering the card. However, there are no monthly fees or usage fees once you get your card: wi.se/debitcardfees You can also check here to see the pricing: wi.se/ourfees There might be limits on how much you can spend with your Wise card: wi.se/wisedebitcardlimits That said, we don't charge a fee after you spend more than an exact amount. If you have any further questions, please feel free to contact us at wi.se/contactus or send us a DM on X, Instagram or Facebook. We'll be happy to help.
Can I transfer funds from my PayPal account directly into my Wise account.? What I do now is to transfer funds from Paypal into my Malaysian bank account and then add money from my bank account into my Wise account. I would like to know if I can do it directly - from Paypal into Wise without going through the bank?
Hey, Tony 👋 If you have account details with us: wi.se/getbankdetails, you should be able to send money from your PayPal account to your Wise account directly. All you need to do is to follow our simple steps here: wi.se/paypaltobalances If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Hey there! Our service is available for customers in the Philippines 🙌 We offer most of our features there, including balances and account details. You can learn more about the Wise account here: wi.se/wiseaccountfaq And when you're ready, create an account here: wi.se/createaccount
Hey, Ryan. We don't yet support that option. Since we're always looking at different possibilities, maybe one day. You can share your idea with us on our product road map: wi.se/roadmapideas 😉
I opened an account or jar for my Thailand trip. Now I'm in thailand and everytime I use the card it deduct the payment from my main account not the one in Thailand. Someone knows what's the reason for this?
Hi there - thanks for reaching out. Jars are for money you want to set aside and keep separate from your balances. You can’t spend it with your debit card, and you can’t send it or use it to pay Direct Debits. When you open a Jar, you’ll choose the currency you want to save in and give it a name and icon. Then you can: - Add money from any of your balances - Withdraw money to a balance that’s in the same currency as the Jar - Send a transfer from your Jar You can learn more about this here: wi.se/wisejars. So in this case, you'll need to transfer the money from your jar to the relevant currency balance. This can be done by selecting "send" on the specified jar. Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚
I have just spent 5 hours trying to set up an account. I can sign in but wen I try to pay in some money I just go round and round in circles. I have given up, really frustrating Aghhhhhhhhhhhh!
Hey there, John. We're sorry to hear you're having trouble adding money to your account. Take a quick look at our page about it here: wi.se/addmoneytoyourbalances If you need additional help with this, please send us a DM on Facebook, X, or Instagram with your membership number and a screenshot of any error messages you're receiving. We'd be happy to take a closer look for you.
Hey there, thanks for reaching out. Right now, we only have support in English and Portuguese on our social media channels. If you need help in Greek, feel free to reach out to us via email here: wi.se/contactus Our team will be happy to help out in your language.
Hey, Hashir. Thanks for your interest! At the moment, we've stopped issuing cards to businesses based in the US. If you tried to get a card, we'll take note and notify when it's available again.
Hey, there 👋 Wise balance account to receive money is currently available in these countries: wi.se/balanceavailability and we're working hard to expand this feature to many more countries around the world. If your country is on the list, but you're unable to open one, please DM us through other social media accounts like Facebook, X or Instagram to get further help, since we're unable to DM you here. Alternatively, you can also contact us via email/phone here: wi.se/contactus
Hey Harshit. We're always working to support our services in more countries. If you're in India, it's currently possible to send money to INR, and you can read more on INR transfers: wi.se/guidetoinr Our balances are not available for personal accounts in India, but Indian businesses can still receive money with Wise. Read more here: wi.se/balanceavailability Our card isn't available there yet, but you can share your interest in our waitlist here: wi.se/joincardwaitlist
That's strange, Bill 🤔 We do have services in the US. So you should be able to create an account with us by entering your email here: wi.se/createaccount, and follow the instruction there. You can also create a Wise balance account which allows you to hold over multiple currencies send, convert, and even receive in some currencies. Check out this page for more info: wi.se/wiseaccountfaq In addition to that, you can also order our card - an extension of our Wise account. You can read more about this here: wi.se/orderwisecard If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Are you trying to get a card for your business registered in the US? If so, then indeed, we've temporarily stopped issuing cards there. Since you joined the waitlist, then we'll make sure to notify you as soon as it's possible to get the card 😊
Hey, Muhammad. We're happy to hear that you're interested in opening a business account with us. Due to higher demand, some customers might be asked to join a waitlist for now. We're working on making business accounts available in more regions, but we don't have an exact ETA just yet. If you've joined the waitlist, we'll be sure to let you know once anything changes. For further questions, please feel free to contact our business support here: wi.se/contactus
Our team is definitely actively working on getting it to you as soon as possible. Currently, we don't have specific timelines to share but hopefully soon. We'll let you know as soon as we're ready to onboard you
Hey there. Thanks a bunch for your kind words! For now, our Eco cards are available for personal accounts in EEA, Switzerland and the UK, but we always work on expanding our services. We'll be sure to make an update if anything changes in the future, so please keep an eye on our website and social media channels 💚
Hi, Ben. Thanks for interest. However, you'll need to be 18 years and older to open an account. So, once you've celebrated your 18th birthday, you can sign up with us here: wi.se/createaccount
We hear you, Ben. However, you'll need to wait until your 18th birthday to create an account with us. We understand that waiting is never ideal in situations as such, so your understanding is much appreciated. Feel free to reach out to us on Twitter (X), Instagram, or Facebook if you have any questions.
Hey, Mannu. At the moment, it's not yet possible to receive money directly to your business account via email address or phone number. As a workaround, you can share your account details with your sender. More about this here: wi.se/howtoreceivemoney 🙂
Sign up with Wise for free - wi.se/wise-app-for-travelers 💚
Please can you help me
I'm 17 years old and I want to open an account in wise
How I can do it?
Last year i ditch payoneer and shifted to wise and my life is more easy than ever before... just request to wise dont change like payoneer
Hey Suzan. Thanks so much for your feedback! We're glad to hear you're enjoying our service. If you ever have any questions, or need help with anything, feel free to let us know. We're here to help.
@@Wise your service is so smooth that i dont need to ask any questions.. :D
Suzan, we're happy to help. And if you ever need to make any questions, we'll be here for you 💚
If I have a few currencies on my wise will it use the currency of the country I am in automatically? Or do I have to do it myself?
Hey there 👋 There’s no need to worry about converting money before travelling because when you spend money it will be taken from the balance that the local currency is in. If you don’t have the currency in your account, then we’ll automatically convert the amount for you. The money will be taken from whichever available balance has the cheapest conversion fee.
You can find more info on this and other tips on how to use your Wise card here: wi.se/getting-started-with-wise-card
If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
@@Wise thank you!
I have a question, I'm gonna travel to Kazakhstan this end of the year. Should I convert my current balance (MYR) to USD first before use the Wise card at that country? Because I can't find KZT currency in the Wise app.
Hi, there. Currently, we don't support KZT currency in our balance feature yet, but rest assured that we're working on expanding our scope to provide localized experience to our customers.
To answer your question, it'll be up to you if you'll convert it in other currency. But note that Wise has this technology that checks whether you have the currency you need to avoid fees. So for example, if you have an EUR currency on your account, and you're using your Wise card within the eurozone, then our system will automatically deduct it from your EUR balance.
So in your case, even if you don’t have it in your account or if it's not supported yet, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. We've covered this here: wi.se/smartconversiontech
Usually, if travelling abroad, we'd suggest converting to the currencies you need within Wise before spending. But since KZT isn't on the list yet, you can decide whether you'll convert it to USD (if you have the balance open), or leave it as is. We hope this clarifies, and let us know if you have clarifications 😊
What are options where I can cash out, withdraw my us dollar funds in my wise account and I'm here in the Philippines?
Hey, Ana. If you need to withdraw cash from an ATM, you can do that in the Philippines. We explain this here: wi.se/use-card-atm. If you need to send USD from your Wise balance to your local PHP account, you can check how to send from balance here: wi.se/sendfrombalance. Here's a detailed guide on PHP transfers: wi.se/guidetophp.
We've replied to your other comment as well, but please feel free to contact us at wi.se/contactus, or send us a DM on Facebook, X or Instagram, if you have any questions. We'll be happy to help.
Which banks or intitutions paying out wise funds in dollar in the Philippines?
Hey there. It gladdens us to see you're interested in learning more about us.
And when it comes to our pay-outs in the Philippines our relevant partner banks are BDO Unibank Inc, and Bank of the Philippines Islands.
For more info on sending funds to the Philippines, please check out our page here: wi.se/guidetophp - and when it comes to sending from USD, please have a look at our other page here: wi.se/guidetousdtransfers
We hope this explains matters to a degree, but please feel free to PM or DM us on Facebook, Instagram, or X, if you have any other questions or in case we may have missed something here, as we'd be happy to provide you with further assistance.
Can you buy a currency when it is cheap and sell when the price goes up
Hi Francisco. With Wise, you can hold money in 40+ currencies, and convert between them at the real exchange rate whenever you need. Check for our balance availability here: wi.se/balanceavailability
We can alert you when the exchange rate reaches a level you specify by setting up a rate alert with us: wi.se/ratetracker That being said, we're not a currency trading platform, as this goes against our Terms of Use: wi.se/customeragreement
Feel free to reach out here: wi.se/directcontactus or DM us on Instagram, X, or Facebook if you need further assistance.
How do i change my card pin, in malaysia.
Also, I wonder why some wise card can use payWave, some can't? Although the contactless limit has been changed.
Hi 👋 It's not supported to change your card's PIN if it was issued in Malaysia, since local ATMs don't support that function for external cards. Should you travel to the EEA/UK area, then you can change the PIN in an ATM.
We did have a contactless issue in Malaysia, but this function should fully restart after you do a CHIP+PIN payment or a balance inquiry at an ATM.
If you need any further help, and want us to look into your latest card payments, do reach out to us: wi.se/contactus.
Where and can I cash out my wise dollar funds in the Philippines?
Hey, Anna. Do you mean you need to withdraw cash from an ATM? If so, note that you can use your Wise card like any other bank card to withdraw money. Here's more information: wi.se/use-card-atm.
Nice 👍 Thanks for the info 👍
We're glad you found this useful, Saadon! 😉
Im traveling to Morocco can use wise card payment/withdraw in Moroccan currency ?
Hey there 👋 Yes you can use your Wise card in Morocco even if you don’t have MAD in your account. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee.
See more here: wi.se/smartconversiontech
If you have any other specific questions please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
am travelling to india and nepal from origin from canada. so will my wise card works there? for withdrawal, booking trains ticket etc.?
Hi there. Yes, your Wise card will work on India and Nepal, for ATM withdrawals and booking train tickets. Read more on where you can use your card: wi.se/whereyoucanuseyourcard and more details on card fees here: wi.se/debitcardfees
Enjoy your trip! 😄
Is there a way to add mexican pesos (MXN) to my Wise account by transferring them directly from my Mexican bank account?
Hi. Please reach out to us for further assistance at wi.se/contactus. 💚
Is there a fee if I spend more then 1000 every month..... Also is there usage fees if I use it 10 times a day?
Hey, James. There's a fee for ordering the card. However, there are no monthly fees or usage fees once you get your card: wi.se/debitcardfees You can also check here to see the pricing: wi.se/ourfees
There might be limits on how much you can spend with your Wise card: wi.se/wisedebitcardlimits That said, we don't charge a fee after you spend more than an exact amount.
If you have any further questions, please feel free to contact us at wi.se/contactus or send us a DM on X, Instagram or Facebook. We'll be happy to help.
Can I transfer funds from my PayPal account directly into my Wise account.? What I do now is to transfer funds from Paypal into my Malaysian bank account and then add money from my bank account into my Wise account. I would like to know if I can do it directly - from Paypal into Wise without going through the bank?
Hey, Tony 👋 If you have account details with us: wi.se/getbankdetails, you should be able to send money from your PayPal account to your Wise account directly. All you need to do is to follow our simple steps here: wi.se/paypaltobalances
If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
is this available in the Phlippines?
Hey there! Our service is available for customers in the Philippines 🙌
We offer most of our features there, including balances and account details.
You can learn more about the Wise account here: wi.se/wiseaccountfaq
And when you're ready, create an account here: wi.se/createaccount
If someone is looking to migrate and using Wise, what is the best way and biggest amount they can transfer to a new foreign bank account?
Hey, there. The sending limits actually depend on the currency. You can check out this guide for more info: wi.se/sending_limits 🙂
Is there a buy now pay later option? If so were is it on the app?
Hey, Ryan. We don't yet support that option. Since we're always looking at different possibilities, maybe one day. You can share your idea with us on our product road map: wi.se/roadmapideas 😉
I opened an account or jar for my Thailand trip. Now I'm in thailand and everytime I use the card it deduct the payment from my main account not the one in Thailand. Someone knows what's the reason for this?
Hi there - thanks for reaching out. Jars are for money you want to set aside and keep separate from your balances. You can’t spend it with your debit card, and you can’t send it or use it to pay Direct Debits.
When you open a Jar, you’ll choose the currency you want to save in and give it a name and icon. Then you can:
- Add money from any of your balances
- Withdraw money to a balance that’s in the same currency as the Jar
- Send a transfer from your Jar
You can learn more about this here: wi.se/wisejars.
So in this case, you'll need to transfer the money from your jar to the relevant currency balance. This can be done by selecting "send" on the specified jar.
Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚
I have just spent 5 hours trying to set up an account. I can sign in but wen I try to pay in some money I just go round and round in circles. I have given up, really frustrating Aghhhhhhhhhhhh!
Hey there, John. We're sorry to hear you're having trouble adding money to your account. Take a quick look at our page about it here: wi.se/addmoneytoyourbalances
If you need additional help with this, please send us a DM on Facebook, X, or Instagram with your membership number and a screenshot of any error messages you're receiving. We'd be happy to take a closer look for you.
Why Wise does not support Greek language like Revolut???
Hey there, thanks for reaching out. Right now, we only have support in English and Portuguese on our social media channels. If you need help in Greek, feel free to reach out to us via email here: wi.se/contactus Our team will be happy to help out in your language.
And when will be Cards available for Businesses entities in the US 😢
Hey, Hashir. Thanks for your interest! At the moment, we've stopped issuing cards to businesses based in the US. If you tried to get a card, we'll take note and notify when it's available again.
I meed wise account but here in our country it is not working
Hey, there 👋 Wise balance account to receive money is currently available in these countries: wi.se/balanceavailability and we're working hard to expand this feature to many more countries around the world.
If your country is on the list, but you're unable to open one, please DM us through other social media accounts like Facebook, X or Instagram to get further help, since we're unable to DM you here. Alternatively, you can also contact us via email/phone here: wi.se/contactus
when will wise add to features to India?
Hey Harshit. We're always working to support our services in more countries. If you're in India, it's currently possible to send money to INR, and you can read more on INR transfers: wi.se/guidetoinr
Our balances are not available for personal accounts in India, but Indian businesses can still receive money with Wise. Read more here: wi.se/balanceavailability
Our card isn't available there yet, but you can share your interest in our waitlist here: wi.se/joincardwaitlist
tried to set up account in the US it says it doesn't service there....sad
That's strange, Bill 🤔 We do have services in the US. So you should be able to create an account with us by entering your email here: wi.se/createaccount, and follow the instruction there.
You can also create a Wise balance account which allows you to hold over multiple currencies send, convert, and even receive in some currencies. Check out this page for more info: wi.se/wiseaccountfaq In addition to that, you can also order our card - an extension of our Wise account. You can read more about this here: wi.se/orderwisecard
If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
@@Wise it won’t let me get a card. Says to put my email in and wait for further notice
@@Wise I have an account and my bank is linked up….can’t get a card
Are you trying to get a card for your business registered in the US? If so, then indeed, we've temporarily stopped issuing cards there. Since you joined the waitlist, then we'll make sure to notify you as soon as it's possible to get the card 😊
Hi, I can't open a business account due to the high demand, can anyone tell me how long I need to wait?
Hey, Muhammad. We're happy to hear that you're interested in opening a business account with us. Due to higher demand, some customers might be asked to join a waitlist for now. We're working on making business accounts available in more regions, but we don't have an exact ETA just yet. If you've joined the waitlist, we'll be sure to let you know once anything changes.
For further questions, please feel free to contact our business support here: wi.se/contactus
@@Wise how many more months? i still waiting like more than 5 weeks.
Our team is definitely actively working on getting it to you as soon as possible. Currently, we don't have specific timelines to share but hopefully soon. We'll let you know as soon as we're ready to onboard you
One of the best account I am requesting you Eco card maybe on in Malaysia future
Hey there. Thanks a bunch for your kind words!
For now, our Eco cards are available for personal accounts in EEA, Switzerland and the UK, but we always work on expanding our services. We'll be sure to make an update if anything changes in the future, so please keep an eye on our website and social media channels 💚
@wise pls i want to open an account in wise app 😢
But im 17 years old 😢
How i can ?
Pls any reply please 🥺🥺🥺🥺🥺
Pls what i can do
Hi, Ben. Thanks for interest. However, you'll need to be 18 years and older to open an account.
So, once you've celebrated your 18th birthday, you can sign up with us here: wi.se/createaccount
@@Wise oh no this is not good I want to open an account now I'm waiting for a one-year-old more
We hear you, Ben. However, you'll need to wait until your 18th birthday to create an account with us. We understand that waiting is never ideal in situations as such, so your understanding is much appreciated. Feel free to reach out to us on Twitter (X), Instagram, or Facebook if you have any questions.
Brlliant
We’re glad you agree 🤩
OOOOO!!! Das ist TOLL!
Thanks team wise . Wise is the best🟢👌🙏
We're glad you're loving our services 💚
Can i receive money in my Wise Business account via email or phone number?
Hey, Mannu. At the moment, it's not yet possible to receive money directly to your business account via email address or phone number. As a workaround, you can share your account details with your sender. More about this here: wi.se/howtoreceivemoney 🙂