How To Use Wise Cards On Your Travels And Save Money - The Ultimate Guide (2024)
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- Опубликовано: 6 июл 2024
- In this video, we're talking about all use cases for Wise cards on your travels. Spending money, ATMs withdrawals, mid-market exchange rates, adding cards to Apple Wallet & Google Pay, Digital cards for extra layer of security, and more.
Get your Wise cards - wi.se/nh7nmi 💚
Pricing page - wi.se/yhg8ze
Countries where Digital cards are available - wi.se/a560hf
00:00 All Wise Cards for your needs
00:58 Tips on spending overseas with ease
3:12 Adding cards to Apple Wallet & Google Pay
4:04 Withdrawing from ATMs abroad
5:25 BIG TIP from experience
6:37 In case things don't go to plan on your travel
Wise policy - wi.se/dt436u
Terms and conditions - wi.se/1f7ckc0 
Наука
Get your Wise cards - wi.se/nh7nmi 💚
Honestly this video should pop up/be sent to our email when we create a new account. Its wayyyyyyyyyyy too helpful
Hey Áon, this is what we're here for, to help our customers 💚
We're glad that you enjoyed the video.
I have had a Wise card for about 3 yrs and have been slowly loading it for a UK/European holiday. I became concerned when I saw Facebook pages where some people have had issues with their accounts. I have to say that the card worked flawlessly for the 2 months I was traveling. Thanks, Wise, highly recommended.
Hey there! It's messages like yours that give us the motivation to keep pushing forward, so thanks for that, and we hope you had an amazing trip, of course 💚
Also, feel free to send us a PM, in case you have a question about any of our platform's services, we'd be happy to help.
Great job, thanks to the whole team for the information available! ❤
You're very welcome, Nadia. We're glad we could help!
Great Video! Very Helpful.. Thank you!
So easy to follow!
Glad that you think so, Alex.
If you have any questions, contact us here: wi.se/contactus or through our social media accounts via DM (IG, FB, TW)
Great video, really clear and helpful 🔥
Why, thank you! We have an amazing team behind our content that would be happy to hear this 💚
I love Wise, it has a minimal design and it is very fast in sending money
We have the best customers, too 💚
Love this video!!!
We're glad you like it, Jay 🤩
This is a great video 👍🏻
Hey there. We're so glad you enjoyed our video, and thanks for your support 💚
Thank you very much. A couple of friends put me onto Wise and I am building a balance in prep of travelling overseas in a week. Looking forward to the whole experience of using Wise.
You're most welcome, Morrie! We hope you found this video helpful, we can't wait to see where you'll be taking your Wise card 🤩 We'll be here if you need help.
I love Wise cards! The easier way to travel in peace! 😌
Hi, Juliana. Thanks for the feedback. This is music to our ears 🎶
If you ever have any questions about the Wise card or anything related to your account, feel free to reach out to us on our verified social media platforms, such as Twitter (X), Facebook, or Instagram. We're always here and happy to help with what we can.
Great video! Thanks!
We're glad to hear that! 🤩
Nice! I should try the digital card soon! 👍
We think you're going to absolutely love the digital card 🤩
Lovely presenter.
Hello Wise, thanks for the video. I would like to know if I can connect my digital wise card to different bank accounts or would I need separate digital cards for each account. If the latter is correct, how do I tell Wise which account I want it to detract from? Thanks.
Hey, Kay! Your Wise digital card will always be linked to all your balances. If you wish to send money to your personal account outside of Wise, you'll just need to add the account details when setting up the transfer.
Regarding spending with your card, if you're not spending in the local currency, our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. Check more info here: wi.se/smartconversiontech
Feel free to send us a PM on Facebook, Twitter or Instagram in case you still have further questions, and we'll be happy to help 🙂
So if I’m travelling to an other country and I open a local balance I can start spending as a local or I need to set up in the app to spend in the local currency if I have multiple currencies? Or with location will be automatically charged in the local currency if I have this balance available? Thank you!
Carlos, you can always spend like a local using Wise - You don't necessarily need to open a balance in the local currency for that, but if you do, we'll charge the amount from there.
If you don't open a balance, we'll convert the amount from the balance with the best conversion fee. You can read more about this here: wi.se/smartconversiontech
If you have any other questions, feel free to reach out to us in our other social media channels (RUclips, Instagram, or Twitter). We'll be happy to help you over there 😊
I will be travelling in 4 Asia countries this September and I have a Wise card coming in two weeks. While travelling, I will be using an eSIM on my iPhone and not use my home country (Canada) SIM card cell network. How do I receive text messages from Wise about authorizing transactions when I am on a foreign country eSIM when I use the Wise APP?
Hey, Louis!
We recommend you use the app or an authenticator app for 2-step verification. They only need an internet connection, so they’ll work even if you’re abroad or changed your SIM. For more info, check here: wi.se/two-step-verification
If you have any other questions, feel free to DM us on Instagram, Twitter or Facebook or you can contact us via email/phone call here: wi.se/contactus
Hi Wise, great video!. I'm planning to travel to 3 different countries and convert money to local currency. If I do need to withdraw cash, do the card automatically withdraw from my local currency account I've pre loaded with? or how does it work with multiple pre loaded country currency. thanks
Hey there, great question! When you use your Wise card to withdraw money, you'll want to do so in the local currency. If at the time of withdrawing, you don't have any local currency in your account, our smart conversion technology will go ahead and take money from the balance with the best conversion rate at the time. Check out more about that here: wi.se/smartconversiontech
We hope this helps, but let us know if you have questions about anything else. We're here for you!
Hi, Wise Digital card is amazing! I have one added to my google pay in GBP but how can I have another euro card added to my google wallet to use in Europe?
Hey, Sanchita 👋 Thanks for your kind words.
Actually, to spend in another currency, you don't need to have a different card. You can open an EUR balance, add money to it and use the same card.
And that's how it works: when you spend money in a currency you already have in your balances, we’ll deduct the amount for free. If you don’t have the currency in your account, we’ll automatically convert the amount for you. We’ll take it from whichever available balance has the cheapest conversion fee. So there’s no need to worry about converting money before travelling.
You can also check this page for more info: wi.se/gettingstartwiththecard We hope that helps, but please let us know if you have any other questions.
I live in New Zealand and have just sent for a Wise card. I plan to visit the UK (London) next year. Is it more cost effective to use the NZ$ amount for spending or load GBP before I go?
Hey, there!
If you're planning to go to the UK, you can convert your AUD to GBP to spend there. In case you don't wish to do that, the Wise card has the Smart Conversion technology that will automatically convert the balance for you that has the lowest conversion fee. You can check more info here: wi.se/smartconversiontech
It'll all depends on the exchange rate of the day, so we won't be able to advise you on what's better in that case. However, you can always send us as message on Facebook, Twitter or Instagram if you need anything else 🙂
Good explanations, but i still don t understand this: on the card tab it seems i have a digital card with a card number, on the second tab it says get a digital card, on the third get a physical card. So if the second is get a digital card what is the first one?
Hi. Sounds like the first one is your active digital card. You can use it to make purchases online, or add it to your Mobile wallet 🙂 More here: wi.se/wisedigitalcard.
Im also travelling in Asia this month ayam setting up currency in each bucket for the different countries. How does my card know which currency to use?
Hey there! Our card uses a Smart Conversion technology, this means it will take the money out of the balance that has the same currency. If you don't have the currency in your account, it automatically converts the balance for you that has the lowest conversion fee 😎
If the currencies that you hold in your account have the same conversion fees, we'll use the one with the best exchange rate, so you get the most for your money. Learn more about this here: wi.se/smartconversiontech
Hello! In my account, I have an account with Dollars, Euro and Reais (account opened in Brazil). I am in United States. If I use my card, with take the dollars I already have in an account? Is the PIN number the one we use in the payments and gotten from the app of a specific card? Since I have the three currencies in my account, not sure from where the card will take the money from. I thank you for any advice and information!
Hi, Lanfranco. We'll be glad to answer all your questions. Firstly, about the PIN, you mentioned that your account was opened in Brazil, we can confirm that it's definitely the one you use for payments, and is shown in your app from the 'Card' tab > Show PIN.
Now, we understand your concern about having multiple currencies in your account, and how they're used for transactions. For context, Wise has this technology that checks whether you have the currency you need to avoid fees. So for example, if you have a USD currency on your account, and you're using your Wise card within the US, then our system will automatically deduct it from your USD balance. And even if you don’t have it in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. We've covered this here: wi.se/smartconversiontech
If travelling abroad, we'd suggest converting to the currencies you need within Wise before spending. We have some tips outlined: wi.se/aux1za We hope this helps, and let us know if you have clarifications 😊
Thank you for your video which I have just watched. I'm in Australia travelling to New Zealand, I have the physical and digital card. I want to hire a rental car in NZ, can you please advise how I should pay for this, prior to Wise I used my bank credit card as security.
Hi, and thanks for watching! 👋 You should be able to use our card to pay for the rental car - wi.se/whereyoucanuseyourcard, but this also depends on the company, so we also suggest you to double-check this with them.
If something comes up, do let us know.
Do you have service in the Czech Republic? Going to Prague later this year.
Hey, Lori. If you want to know if you can use your Wise card when you're traveling to the Czech Republic, you can use it there 🙂
It should normally work in every place where debit cards are accepted. Depending on where your card was issued, there might be some countries where it won't work. So if you're planning to travel anywhere else, make sure to check this page: wi.se/whereyoucanuseyourcard
We hope that helps, but feel free to reach out via PM/DM on our other social media channels (X, Facebook, Instagram) if you have any other questions.
Question! If I have a digital wise card, can I order one or two physical cards (for husband and son) which are attached to the same account?
Hey, Tina 👋 You can only have one physical card at any time. Due to privacy and security reasons, if you order a Wise card - Both physical or digital, it can only be used by you. If your husband or son wants to get a card, they'll need to create their own Wise account. But note that the card will be linked to their respective balances only.
Have a wise card never been able to activate it. It keeps asking for a six PIN number beneath the card . And there are more than six. Regards. Ngaire medder
Hey, Bill. There should be a physical sticker on the card that shows a 6 digit PIN. If you don't see that, please reach out at wi.se/contactus, or send us a private message on Twitter, Facebook or Instagram. Our agents will help you out there.
If I have put foreign exchange into my account for eg Japanese Yen when I am in Japan will the card automatically use this currency from the amount held in the Japanese yen account or do I need to select the currency ?
Hi, Tom. To answer your question, Wise has this technology that checks whether you have the currency you need to avoid fees. So for example, if you have a JPY currency on your account, and you're using your Wise card in Japan, then our system will automatically deduct it from your JPY balance, no need to manually select the currency.
In addition, even if you don’t have it in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. We've covered this here: wi.se/smartconversiontech But if travelling abroad, it's indeed recommended converting to the currencies you need within Wise before spending. We hope this helps, and let us know if you have clarifications 😊
Do I need a digital card on my phone when the physical card is also on my phone or can I just use the physical card by adding to Apple Pay on my iPhone wallet and Apple Watch ?
Hey, Tom 👋 You only need one card to link it to your Apple Pay and Apple Watch. So if you've already added your physical card to Apple Pay, you won't need the digital card there as well.
Check out this page to find out more about adding your card to Apple Pay and any common issues: wi.se/addingcardtoapplepay
Hello I live in The UK and will be traveling to India soon. I have set up in my wise app the local GBP account and also an INR account. I have recently purchased the eco card because of travel. I would like to know how to use the physical card in India? If i use it in the stores to make payment will it be directly debited from GBP or INR ? Is there an option for it on the app? Because i want to use the INR balance when i make payment from physical card in India, as i have already converted some GBP to INR lump-sum..
Thank you.
Hi there, Lourdes. If you already have a balance of INR, we'll automatically use the money from there when you spend locally in INR with your Wise card.
Your Wise card won't use money from your GBP balance, unless you no longer have enough INR balance to cover the purchases you make there.
If you have any other questions, feel free to reach out to us on one of our official support channels: Instagram, Facebook, or X/Twitter 📩
I have a wise card issued in the UK already and will be travelling to Qatar but wise app doesn't have qatar currency in it. Am I allowed to withdraw money to a ATM Machine using my wise card in Qatar given that I have GBP money in my account?
Hey, Hernandez! We currently don't support QAR, but you can certainly use your card in Qatar. If you don’t have the currency you need in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. For more info, check here: wi.se/smartconversiontech
If you withdraw cash in a currency you're not currently holding, we'll charge a conversion fee to convert it for you. For more info, please refer to here: wi.se/withdraw-fees
Should you have any other questions, feel free to DM us on Instagram, Twitter, or Facebook 🙂
Hi there, are both the physical and digital card linked together. I’m planning on depositing some money into the wise card from my local account and wanted to make sure that both physical and digital is able to access the money. If they are not linked how would I know Which account to deposit into since I only have one bsb and account number. Hope this makes sense.
Hey, Carol. Both physical and digital card are linked together with your Wise balance account. So as long as you have money in your account, you'd be able to use both your physical and digital card to spend money 🙂
If you're holding the local currency of where you're traveling, our system will use that currency to make payment. But if you don't have the local currency, our system will automatically convert the available balance that has the lowest conversion fee to make payment. Check out this page for more info: wi.se/smartconversiontech
Is it possible to add a physical or digital Wise card to WeChat pay or Alipay so I can use it whilst in China ?
Hi 👋 Yes, that's certainly possible.
We explain how it works here: wi.se/addcard.
Please make a separate video on the newly launched 'Wise Interest'.
Hey, Debes! Thanks so much for the feedback. We'll pass it on to the team and let them know you'd find some interest-related content useful. In the meantime, you can learn more here: wi.se/usingwise-interest
If you have any specific questions, you can DM us on Facebook, X or Instagram, or you can get in touch by phone or email here: wi.se/contactus
This is a very helpful video, thank you! I am Canadian and recently set up a digital Wise card and installed Wise on Apple Pay prior to a trip to Japan. Most convenience stores I visited in Japan accepted Wise and the expenses were deducted from my balance in CAD. It was very……convenient! Now my question: in 2024 I will be visiting the US, New Zealand, French Polynesia and Australia (all in one trip). I don’t think you cover French Polynesia but I presume I should set up balances for Australian dollars, New Zealand dollars and US dollars, and that it would be wise (pun intended) to transfer some money from my Canadian bank account into each of them before I leave home. But what if I overestimate what I expect to spend? After my trip, can I transfer surplus foreign currency back into Canadian dollars? In my Wise account, or in my bank account? Thank you in advance for your help. (In 2023 I converted a lot of cash to Icelandic krona, only to find that nobody in Iceland wanted cash!) in 2024 I will be Wiser!!! 😅
Hi there, Gerarda, it sounds like you have an amazing 2024 planned, already! Just like your physical card, the digital card lets you spend money around the world with low conversion fees, securely. You can pay with your Wise card in most places where debit cards are accepted: wi.se/whereyoucanuseyourcard and our card allows you to keep and spend multiple currencies. Simply use the card, and we’ll convert the amount automatically for you, from any currency you hold in your balances, for a low fee: wi.se/smartconversiontech
So in this case, it would be wise to create balances for the available currencies, as this ensure you're using the appropriate balances when using your card.
If you find that you have surplus foreign currency, you can certainly convert this back to CAD balance on your Wise account, once you return home. Here's a little more info on how to convert between balances: wi.se/moneyconversion You can also send this to your external bank account if you'd prefer. Here's some info on that: wi.se/sendfrombalance
Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚
@@Wise Thank you soooo much, this is awesome!
Hello Wise Team, I would like to know whether Wise, like banks, passes on account data and account details of Wise customers to other countries (for example Thailand) for tax audit reasons (data comparison). Thank you
Hey, Michael 👋 We store your information securely, as it needs to be recorded in compliance with our regulators. This data is not passed on to third parties unless it is vital to your use of Wise (for example passing on information to our partner bank in order to complete a transfer), as required by law, or consented to as outlined in our privacy policy.
Also, please note that we can’t give you advice on your personal tax situation, and if you have any questions about it, please speak to a qualified professional. Although, if you're looking for general information on how tax work with your Wise account, please check the help page here: wi.se/borderlessandtax
I plan to use Wise for the first time when I go to Thailand and Philippines this October. Can you please clarify this part for me? So if I put a balance for either country...I can use the Wise debit card to pay for purchases. Does it know automatically to take it out of the currency in the country I'm currently in? For example, if I'm in Thailand and use the debit card...does it automatically take the funds out of Thai (as long as I have a balance in it)? Same thing with atm withdrawal...does it automatically know to take out of the currency of the country I'm in? Thanks!
Hi Andy. As long as you've sufficient money in the currency you want to spend, your card will automatically deduct from the local currency. So if you're in Thailand, your card will deduct from your THB balance when you spend in stores. For ATM withdrawals, make sure to select the local currency if the ATM asks for it. Read more on our card fees here: wi.se/debitcardfees
Just a reminder, remember to activate your card by following these steps: wi.se/activate
Happy travelling! 😄
I have a Wise Card issued in the US (love it!!). I have read everything available about Wise Digital Cards (and understand how they work). As best I can determine from the Wise website, they are not available in the US. Does Wise plan on making them available in the US?? Thanks…
That's correct Keith, the Wise Digital card isn't available in the US just yet. We currently don't have a timeline for when this will be available, but we're always working to make more of our products available in more place. Keep an eye on our social media channels for the latest updates 👍
@@Wise I am also in the US. I also love Wise!! I also can't wait to get a digital card.
Hey, Gary. It's heartwarming to hear that! We cherish our wonderful customers like you. We hope to make the digital card available as soon as possible 🙂
@@Wise Thanks!! I’ve flown over 2 Million miles and traveled to many countries. I remember well how currency exchange used to work, especially before the Euro was introduced. The ability to hold multiple currencies in a Wise Account and get fair/good exchange rates is AWESOME. Right now, IMHO, the main “missing feature” is Digital Cards, for US Accounts.
We definitely hear you on that one, Keith! We're always looking to expand our services to as many regions as possible, so keep an eye out on our website and social media, as we'll be sure to let everyone know when this becomes available 😊
So excited for this card! If you have 3 digital cards, can you delete one and create a new one? If yes, is there a limit to the total maximum number of digital cards?
Hey, Vincent. We're glad to know you're excited! Yes, if you already have 3 cards, you can delete one and create a new one. Learn more at: wi.se/wisedigitalcard
Your digital card can be deleted and replaced 3 times a day. You can only have 3 active digital cards at one time 🙂
Can you use the debit card from the country you are in, to purchase online in another country in their local currency? E.g., can you be in the UK, and make a purchase (from the UK) on an Australian website with your Wise card in AUD (i.e., to avoid using an English card and being charged FX/other bank charges for spending online in AUD). Thanks.
Hey there. We're happy to see you're ready to get started with our debit card in order to make online purchases.
And yes, you'll be able to use the debit card in order to make purchases on foreign websites using the relevant currency in order to avoid (possibly high) conversion fees.
For more info on how to use your debit card in order to shop online, please have a look at our page here: wi.se/shoppingonline
Also note that even if you don't have the relevant currency topped up in a balance in your account with us, that our smart conversion technology would still be applied automatically, in order to keep the conversion fee as low as possible: wi.se/smartconversiontech
And to see which currencies you'll be able to hold in your account with us in the first place, please check out our page here: wi.se/balancecurrencies
Having said that, please note that some websites will only be able to accept cards that were issued locally. To learn more about this, and where you can use the debit card in general, please check out our other page here: wi.se/whereyoucanuseyourcard
We hope this helps, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions for us. We'd be more than happy to help you, of course.
Hi Good video. I have used Wise for several years mainly setting up to to transfer to my bank or use it when on holiday I am in UK. Q/ I am looking to order something from a travel agent in USA. Can I use the card like a credit card? i.e Contact the seller and give them my card details? or do I need their bank details? I would prefer to talk to them and then pay by card at the same time..
Hey, Liz. Our Wise card isn't a credit card, it's more similar to a debit card. With it, you can easily spend what you have in your balances held within your account at stores, restaurants, and much more. See more here:wi.se/debitcardfaq
Please avoid sharing your card details with anyone as this could compromise the security of your account. As an alternative, you could get their bank details instead and send money from your balances instead: wi.se/sendfrombalance
Send us a PM on Facebook, Instagram, or X, if you need further help - we'll be happy to assist 😉
@Wise when I use an ATM using wise what do I select? Checking or savings?
Hey there! If you're checking your balances, please choose "Checking". For withdrawals, you can choose "Savings" 🙂
Let us know if you have any questions, we're always happy to help.
@@Wise that's not accurate
So when you going overseas and want to use the wise card to pay instore, do you select CREDIT CARD to pay? Or what do I select? As I just used it, but been rejected when I selected credit card😢
Hey, there 👋 You can select debit card to make payment with your card. However, if this isn't an option, then usually credit card would work. Please take a look at some common issues and solutions when paying with card: wi.se/declinedtransaction
If it doesn't work, please share the error screenshot along with your membership number on one of our private platforms, such as Facebook, Twitter or Instagram. Alternatively, you can also email us via wi.se/contactus We'll take a closer look.
How about making a withdrawal from a local bank at the teller window with the wise card loaded with local currency and a passport? I'm thinking Thailand specifically.
Hi Neil! You won't be able to withdraw from a local bank or a teller window using your Wise card. However, you can withdraw cash from almost any ATM that accepts international cards, including those in Thailand. Here's where you can find an ATM close to you: www.visa.com/atmlocator/
If you need any help with that, you can contact us via DM on Instagram, Facebook, or Twitter, and we'll be right there for you 🙂
So if I have Euro in my home country… and travel to Thailand… I need to change to Thai Bath in the app?
Hey, there, it's really simple! 🙂 To pay with your card, you only need to add money in your Wise account. If you spend money in a currency you already have in your balances, we won't charge you any fees. If you don’t have the currency in your account, we’ll convert the amount for you, taking it from whichever available balance has the cheapest conversion fee. Please check all details here: wi.se/gettingstartwiththecard
If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram. We'll be happy to help.
Hi I have a question. Does wise only work when you are PHYSICALLY at the new place?
For example you are traveling from usa to uk.
While planning your trip for pre booking hotels, tickets, etc. can you pay for it with preloaded currency (pounds) while in US or will it charge usd with conversion fees? Thanks
Hey, there!
If you have the Wise debit card, and you have money on your balances, you can easily use it to pay for hotels or tickets as any other debit card. Check: wi.se/wise-card
For your situation, in case you have money on your USD balance, you can convert to a GBP balance and use it to pay in the local currency and buy your tickets in advance. Learn more from this link: wi.se/moneyconversion
Any further questions can be solved via PM on Facebook, Instagram or Twitter/X. You can also easily get in touch with us through here: wi.se/contactus
We'll be happy to help you there in case anything remains unclear 🙂
Great. Thank you! I’ll give it a shot
Deal! We're here for any questions!
Hello ,i dont see argentina pessos,can i buy with an euro balance from site that requires a debit argentina acount?
Hey, there. We don't support holding ARS in your account, which is why you can't open an ARS balance. However, we support spending in ARS with a Wise card. We'll just convert from an existing balance you have. Learn more about the conversion fees here: wi.se/card-fees
Just to clarify, our Wise card isn't available in Argentina. It's only available in these countries, and are issued from there: wi.se/cardavailability
If you need an Argentina-issued Wise card, we won't be able to provide that. Hope this clarifies 🙂
do you press Credit or Savings when using your pin
Great question! Since the Wise card functions as a debit card, you'll typically want to use the "Debit" option when spending, or in your case, "Savings". In most cases, either should work, but it's best to start with this option 👍
Hi! I have both physical card and online acct. I would like to purchase an order online but in different currency. I am using euro. Do I have to make an account using the same currency or can I use my euro acct directly? Will it convert automatically? Thanks
Hey there. If paying by card, you don't have to open another balance, we'll just automatically convert it from the currency with the cheapest fee, we call it Smart conversion: wi.se/smartconversiontech This applies to currencies that we support, other currencies will be converted according to Mastercard/Visa conversion rates.
Currencies we support: wi.se/currencieswesupport
@@Wise hi! would like to ask, continuation to @lavenderjessy 's question, say I want to purchase something online in USD, but my currency is NZD, if I open a balance in USD, will the purchase online be deducted automatically from the USD balance? thanks, Wise!
Can you add digital wise card to Samsung Pay? Thanks
Hey, Rodney. You can use your card with Samsung Pay in the US, and if you have a Mastercard issued from the US or Japan, you can use it in the UK. We explain more at wi.se/linkingcardtosamsungpay
If I use my card and I have no money in my wise account , will you draw directly from my linked bank account or would the transaction decline ?
Great questions, Ian! Our digital card can be used for either a single transaction, or multiple! You can have up to 3 digital cards at once, all with different details, and replace them as you'd like. Just keep in mind - you can only get 3 new cards per day. You can find some info here 👉 wi.se/replacedeletedigitalcard
Also, the Wise card, both physical and digital, will only work with the money you have in your balances. We won't draw from your local or linked bank accounts, so you'll want to add money first. More on that here 👉 wi.se/addmoneytoyourbalances
Can I use wise card in Qatar, Doha? I am not able to open an account.
Hi there 👋 The Wise card works in most places that accept debit cards, Qatar being one of them. As for opening an account, we'd be happy to look into this issue further for you, feel free to contact us here: wi.se/contactus Thanks!
For a card issued in the UK, is it Visa or Mastercard?
Hey there! In the UK, we offer the Visa card. You can learn more about our card and how to get it here: wi.se/wise-card-gettingstarted
Do I need to have money on the digital debit card or will it automatically deduct from my Wise account?
Hey, there 👋
Your Wise cards, both digital and physical, are linked to your Wise account balance - this means to use them you'll need to have money in your Wise account. When spending with your digital card, If you don’t have the currency you need in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee.
If the currencies that you hold in your account have the same conversion fees, we'll use the one with the best exchange rate, so you get the most for your money. For more info, check here: wi.se/smartconversiontech
Additionally, you can learn how to add money to your Wise account here: wi.se/addmoneytoyourbalances
Should have any other questions, feel free to DM us on Instagram, Twitter (X), or Facebook. Alternatively, you can reach us via email/phone call here: wi.se/contactus
To apply how much fees or charges does it incur
Hi there 👋 To set up a personal account with us, it's free! More information on fees here: wi.se/feesforbalances Hope this helps!
Do you need a physical card to withdraw money from an atm in Brazil?
Hey, Lukas. If you have your physical/digital card added into a supported mobile wallet and if the ATM supports contactless feature, you can withdraw money from an ATM.
Please note that if your card is issued in Brazil, you can't withdraw non-BRL currencies in Brazil, but you can withdraw those in other countries. Here's more information on where you can use your Wise card: wi.se/whereyoucanuseyourcard And, you can check here for more information on how to use cardless ATMs: wi.se/cardless-atm
Please feel free to contact us at wi.se/contactus or DM us on X, Instagram and Facebook if you have further questions, we'll be here to help.
Please advise step by step how to use Wise Digital Card to withdraw foreign currency at overseas ATM.
Hey there. We're excited to see you're ready to get started with our digital debit card.
But with that said, please take note that it's not always possible to withdraw funds from an ATM without a physical card.
Be that as it may, there has been a steady increase in the amount of cardless ATMs in countries such as the United States, United Kingdom, Australia, Canada, and Singapore.
To read more about cardless ATMs, and where you may find them, please have a look at our blog here: wi.se/blog-cardless-atm
And when it comes to actually using a contactless ATM abroad, please use the following steps:
1. Make sure you have a balance in the relevant country's currency topped up in your account with us, in order to pay (possibly high) conversion fees: wi.se/addmoneytoyourbalances
2. Activate your digital card, and link it to a mobile wallet like Apple Pay: wi.se/linkingcardtoapplepay - or Google Pay: wi.se/linkingcardtogooglepay
3. Use the QR code that the contactless ATM will provide via its screen, and scan this with your mobile device, and follow the prompts.
4. If needed, download the relevant bank's app before using the contactless ATM, in order to request the withdrawal.
Furthermore, it may also be worthwhile having a look at our page here: wi.se/applepayatm - as it contains some useful info when it comes to withdrawing funds using Apple Pay.
We hope this explains things to some extent, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd naturally be happy to provide you with further assistance.
Hello to all. I'm going to Florida US and I'll use my US$ balance on my Wise card. I go shopping and I pay by Wise card in the store. Can I ask the cashier for cash back toward my Wise US$ balance? Is this going to count as the regular spending transaction or goes toward my monthly ATM cash withdrawal limit? Thanks
Hey there! We're not sure whether we understood your question correctly, could you please elaborate on this a little more? If the shop you're spending in offers a cashback to your card for a purchase, it would most likely be considered as a regular transaction, however, we'd like to understand your query more to make sure we advise you better.
Due to this platform specifics, we're unable to DM you on RUclips, but you're more than welcome to contact us over other channels like Instagram, Facebook or X/Twitter. We'll be happy to help you over there 💚
Is a digital card for a single transaction or multiple ?
Hey, Ian! That's really up to you. Our digital card can be used for either a single transaction, or multiple! For security reasons, you might want to use the card once and then delete it or generate a new one with different details. Alternatively, you can keep the card and use it for online transactions as many times as you like. Just remember, you can only get 3 new cards per day.
You can read more here: wi.se/replacedeletedigitalcard 💳
For a family that is traveling, can the digital card be shared with one account?
Hey there, Leigh. No, each Wise card is completely personal and individual. Other family members would need to sign up for a Wise account of their own, and request the card. More about this, here: wi.se/debitcardfaq
They can sign up, here: wi.se/wisepage
Everything you need to know about our digital card: wi.se/wisedigitalcard
How do i know in which country my card is registered? I checked my withdrawal limit on the app and it’s all in GBP. Does it mean my card is registered in the UK?
Hey Nico 👋 Your card is registered according to your address when you ordered the card. If you don't live in the UK, you can reach out to us here to take a closer look: wi.se/contactus
can i use Wise card to access the lounge at any Airport
Hey, Pervez!
While we don't have any direct promotional offers with airline services, if your card is a Visa Platinum one you can find more info here: wi.se/visaplatinumbenefits on potential additional benefits 👍
However, if the lounge requires a card payment to access, then the standard rules apply as with regular card payments: wi.se/whereyoucanuseyourcard
we need a pin for withdrawals with a apple pay at ATMs???
Hi there! In order to be able to withdraw money from an ATM, you'll need to have a physical card. Do note that our digital card doesn't have a pin, and you can use it for online payments and in-store purchases. More about our cards here:
Digital card 👉 wi.se/wisedigitalcard
Physical card 👉 wi.se/getting-started-with-wise-card
Feel free to reach out to us via our other social channels (e.g. Instagram, Twitter, Facebook), we'll be glad to assist you further there.
Hello, can I open a USD balance in Haiti?
Hey, Edelin. At the moment, balances are not available in Haiti. If anything changes, we'll be sure to let you know 😊
How do I put money inside wise? I’m new to this
Hey, there! If you wish to add money into your Wise account, you'll need to be living in a region where we offer balances. Check the list here: wi.se/balanceavailability
In case you're in a region where we offer this feature, you'll be able to open balances and add money. Learn more info on this link: wi.se/addmoneytoyourbalances
Feel free to send us a private message on Facebook, Twitter (X) or Instagram in case you need further assistance, and we'll be happy to help 🙂
i have added my physical card and my digital card to Google Pay, but you dont explain how we actually use these cards. I have no idea how to use them. Please advise. How do I pay for something< how do i actually do it? I want to pay contactless if possible
Hey Nick! So, from Wise side, you'd need to add money to your balance, and it's ready to be spent with your Wise card. And now if you've added the card into your Google Pay, then at a payment terminal that supports contactless payments you can just tap your phone on the contactless symbol and pay for the goods. But before paying, you might need to enter your PIN or use your fingerprint (or similar) it depends on your phone.
You can search for "How to pay with Google Pay" and Google itself will give you their guide for it.
If you got any questions, feel free to send us a PM on Facebook, Instagram or X/Twitter. Or contact us via phone/email: wi.se/contactus
Why can’t I use the card as paywave but instead can only withdraw from atm?
Have you made sure the card has been activated? 🤔 That should unlock the contactless option: wi.se/activate
If that doesn't help, we'll need to take a closer look - please send us a DM on Facebook, Twitter/X or Instagram, so we can investigate further.
I do not have a physical card only digital card, I feel there is not enough info or step by step instructions on how to make a purchase for the layman
If you don't have a physical card, the two different numbers you see, might be from the digital cards you might have. You can have more general info on that here: wi.se/debitcardfaq
In order to make any purchases, you just need to have money on your balances.
In case there are any further doubts, please send us a private message on Facebook, Instagram or X/Twitter, as we'll be able to help you further from there 💚
Can you have 2 cards (like a joint account) - one for me and one for my spouse?
Hi, there. If you have a personal account that's based in the EEA, Switzerland and the UK region, it's possible to order an Eco card as a second card: wi.se/wiseeco However, due to the way that we operate, cards (or accounts) can't be shared/joint. You can have your spouse create an account with us, and get a card instead.
We don't encourage letting another person or third party use it as part of our customer agreement (under section 21): wi.se/customeragreement - what everyone needs to accept when they sign up to use our services. We hope this clarifies. If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
I Add £200 GBP On My Wise Account Then Order A Digital Card Then It Will Don't Ask For £20?
Hey there, we're not sure if we understand what you mean here 🤔 If you've already ordered a physical card, getting a digital one should be free of charge. You can read more about card orders and fees here: wi.se/getthedebitcard and wi.se/digital_card
If you have any issues with your order, let us know.
I want to keep my card frozen except for when I actually use it. So if I want to make an ATM withdrawal or purchase, I would tap the app to unfreeze, make the transaction and then once the transaction is completed, tap again to freeze the card. Does anyone know if this would cause problems?
Hey there. You can freeze and unfreeze your Wise card whenever you'd like, using the steps listed here: wi.se/freezewisecard This wouldn't cause any issues with your card, or your account.
But, if you ever run into any trouble, or have any questions about your card, feel free to let us know. We're always happy to help 🥰
Why can I only withdraw at an ATM in Australia and not use to shop in stores?
Hi 👋 You should certainly be able to pay in the stores as well: wi.se/whereyoucanuseyourcard. If you see the declined payment in your activities page, then by clicking on it, you should see the reason why the card didn't work. You can also check if all payments are enabled from under your card settings.
If anything still comes up, we'd gladly look into this. You can email/call us: wi.se/contactus, or DM us on X/Facebook/Instagram as well with your membership number.
Can I set up a virtual card and reoccurring payment with Wise? If so how?
Hi there. It depends on where you're residing in, as we offer different services to customers based on their country of residence. Can you share where you're residing in?
You can check if you're eligible for our digital card: wi.se/cardavailability and more info on whether you can get our balance feature: wi.se/balanceavailability
Feel free to contact us here if you need more help: wi.se/contactus 🙂
@@Wise US based.
Thanks for clarifying that. In that case, note your Wise card is a debit card, and it should work in most places where debit cards are accepted. If you're referring to using it for subscriptions, It should work. You can find more info on about virtual card here: wi.se/wisedigitalcard.
However, if you're referring to making regular payments, you also read more about our scheduling payment feature here: wi.se/schedule-transfers - since the Wise card is linked to your balances.
Should have any questions on this, send us a DM on Instagram, Twitter (X), or Facebook. Alternatively, you can reach out to us via email/phone call here: wi.se/contactus.
Can I use wise in Jamaica ?
Hi there. What are you looking to do exactly? We currently don't support our card and Wise account with balances in Jamaica: wi.se/balanceavailability, but you can send money with us: wi.se/howtosendmoney, if that's what you're looking to do 😊
Can I use the wise card as a credit card to hold for hotel reservations?
Hi, Poh. The Wise card is a debit card. If the hotel accepts cards as a payment method, then you should be able to use it to book a hotel room. If you ever run into trouble using the card to purchase an item, feel free to reach out to us on Twitter, Instagram, or Facebook. We'd be more than happy to help 🙂
@@Wise thx for the prompt response
You're very welcome! If you need anything else, please let us know. We're here for you.
Great video. Just to confirm. I live in the UK. Im going on holiday to Turkey , so its best for me to open a Balance on Turkish Lira & then on the website transfer an amount from my GBP acc into the Turkish Lira acc & then I can use my wise card in Turkey for the minimum charges? If I understood any of that incorrectly then please reply with best way if you were in my shoes, thanks
Hey, there! Thanks for getting in touch.
It’s completely up to you, since you have two options: Just keep the money in the currency you have, and we’ll convert the money for you automatically using the real mid-market rate, which includes a small conversion fee. Or, you can convert a bigger sum to beforehand, if you see a desirable rate: wi.se/ratetracker, so you could pay like a local. Both options are convenient 🙂
You can always double-check our fees upfront from here: wi.se/ourfees, as well. We hope this helps, but if you have further questions, be sure to contact us in one of our social media channels, or via email/phone: wi.se/contactus
Awesome, thanks for your quick reply. I do have one more Q. As I mentioned I am in the UK so my personal banking is GBP. But I work for companies who pay me in USD. Some of the companies have offered to convert from USD to my GBP wise acc, but my guess is that would be more expensive if they do it ? so am I better off just getting the company to pay me the USD currency & then I can make the conversion from wise to my UK personal acc if need be? or does it not matter which method I use? new to this, apologies for silly questions... @@Wise
Not silly at all, we're always happy to help! But this is another thing that is mainly your preference. If you have any concerns about any fees and rate that your employer is going to use to convert USD to GBP, it may be best to receive the payment in USD. You can then convert to GBP at your convenience, and at a preferred exchange rate.
Perfect, thankyou
@@Wise
Anytime 😇 Let us know if you think of anything else.
Halo, i have problem with my wise, i change my email and it's already works but my id not verified yet and still can't send money, please help with some suggestions what should i do
Hi Yulia, thanks for reaching out! Typically, verification can take 1-2 working days for our team to complete.
If anything else is needed from you or if there's something wrong with your document, we'll always let you know via email. More info here: wi.se/getverifiedguide
You're more than welcome to reach out to us here: wi.se/contactus and we'd be happy to look into this further. Thanks 😊
@@Wise thank you so much 🙏
You're very welcome, Yulia. We're here if you need anything else 💚
I'm trying to add the digital card to my google wallet, the video says tap the wise card to add BUT IT DOESN'T WORK!
Hey, Rick. Could you try reinstalling the app and restarting your device? Sometimes that does the trick. But if it's still not working, please send us a private message on Facebook, Twitter or Instagram if possible. Alternatively, you can give us a ring at wi.se/contactus
What is the cheapest way to add to my balance from a Canadian bank account?
Hey, Ken. Here's all the info you need about adding money 👉 wi.se/addmoneytoyourbalances
Generally, adding money using Interac e-transfer is the cheapest option for CAD. Have a look at our price calculator for all the payment options we support along with the associated fees 👉 wi.se/ourfees
I plan to take my 17 year old grandson on a European vacation. Can I get a second card and load it for him to use?
Hey, Jackie! We're afraid it wouldn't be possible, as we don't offer our services for the individuals below 18 years old. Also, please note that your own Wise card is only for personal use, which means that only you can use it. You can read about it in our Customer Agreement, section 19. Card Transactions: wi.se/customeragreement
Feel free to reach out to our other social media channels like Instagram, X, Facebook, if you need more assistance. We'll be happy to help you there 💚
When you use the card abroad, will there be a choice of which currency balance you debit from?
Hi, Frank. When using the card abroad, we'll always pull from the local currency. If you don't have the currency available, you can use our smart conversion tool, our technology will automatically convert from the currency with the lowest conversion fee. Learn more 👉 wi.se/smartconversiontech
Great, thanks!
Why I can’t add my cart on apple wallet
Hey, Amarildo!
If you're having issues adding your Wise card to Apple Pay, please check this page for more info: wi.se/apple_pay_issue
If that doesn't help, we'll be happy to take a closer look, just contact us here: wi.se/contactus or via private message on Facebook/Instagram/Twitter 🙂
Google pay saya dosen't work in my country "sweden"... what to do?
Hi, Basuki 👋 If you’ve enabled Google Pay on your device, you’ll usually be able to use it to pay for a transfer with Wise, and this feature is available in Sweden. You can see in what countries this feature is supported here: wi.se/applepay_googlepay
If it doesn't work for you, make sure that you have version 3.13.1 or later of the Wise Android app. You might not be able to see Google Pay option if your app isn't updated.
In case you need more assistance on this, please DM us via Instagram, X, or Facebook. This way, we'll be able to look closer into your case and advise you better.
@@Wise Are the any other apps than Google wallet I can use in my android
There definitely are. Besides Google Pay, you may also be able to use Garmin Pay, or Fitbit Pay. These are one of the top ones that you might want to use. We share how you can use them with your Wise card and in what regions here 👉 wi.se/garminandfitbit
Can i use visa card in all Europe
Hi there, Enoola - thanks for reaching out. Generally, you can pay with your Wise card in most places where debit cards are accepted. But, if you’re planning on taking your card abroad, check the list here: wi.se/whereyoucanuseyourcard for countries where you won’t be able to use it.
Our card allows you to keep and spend multiple currencies - unlike cash, you don’t even need to have the money converted beforehand. Simply use the card, and we’ll convert the amount automatically for you, from any currency you hold in your balances, for a low fee: wi.se/smartconversiontech
If you withdraw cash in a currency you're not currently holding, we'll charge a conversion fee to convert it for you. The fees you pay depend on where your card was issued - it’s usually the registered address on your Wise account. If you’re using a different currency, the sum will be equivalent to the currency your card was issued in. More about it here: wi.se/withdrawalfees
Feel free to reach out to us on social media for more help - this can be on X/Twitter, Facebook or Instagram. Or alternatively, through this link: wi.se/contactus
We're here to help 💚
Why not create wise Bank in cambodia?
Hey there 👋 We'd like to offer our services everywhere, but there are still some places where we can't offer balances or account details.
You can check our availability here: wi.se/balanceavailability - We'll update there with any changes.
How do I put money to the card?
Hi there 👋 You can't directly add money to your Wise card. However, if you want to your Wise card for payments, you need to add money to your Wise balance.
Add money by opening the Wise app, choosing the currency you'd like to add money to, and how much you'd like to add. Then, choose to pay using different payment methods like bank transfer or card. You can find more about it here: wi.se/addmoneytoyourbalances
If anything remains unclear, feel free to reach out to us via Facebook, Instagram or X. Alternatively, you can email/call us using this link: wi.se/contactus
If Wise will convert my home currency to any destination currency when buying items or withdrawing cash abroad, what is the point of opening foreign currency balances?
Aside from using our smart conversion technology to automatically convert the balance for you that has the lowest conversion fee for your Wise card purchases, you can also get banking details to receive money directly into your balances in more than 9 currencies, depending on your region: wi.se/getbankdetails
You can hold money in 40+ currencies, and convert between them at the real exchange rate whenever you need. We have a really good overview on how the Wise account works here: wi.se/borderlessfaq.
Same question..thanks wise. So i just add money into my wise card and spending it like normal card debit.
I do not understand why i can see 2 x wuse cards with different card numbers on each one in my wise app
Hello, Jacqueline! In case you have a digital card, the number will be different from your physical card and both of them will be under the tab "Card" on your app.
You can have up to 3 digital cards at one time, check more info here: wi.se/wisedigitalcard
In case you have further questions, feel free to reach out to us on Facebook, Instagram or X/Twitter, and we'll be happy to assist 🙂
Say I have 3 currencies on my account GBP, Dollars an md Mexican peso’s. Which currency will it take money from if I were to use it in Mexico?
Hey, Elliot 👋
The merchants will request a specific currency when you're making the payment. Usually, this currency will reflect the country you're making the payment in (e.g. if a UK-based customer is on holiday in Mexico and uses their Wise Card to buy an ice cream, they’ll be charged in MXN).
If you don’t have the currency you need in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. For more info, check here: wi.se/smartconversiontech
Should have any other questions, feel free to DM us on Instagram, Twitter, or Facebook. Alternatively you can also reach us via phone call/email here: wi.se/contactus
@@Wise thank you! Just one more question, I don’t have social media. I live in UK and am travelling to Mexico. Do I need to activate the card in the UK?
Hey, Elliot! Thanks for reaching out. So, some terminals will ask you to select the currency you'd like to be charged - we always recommend using the home currency in the country you're in, so you can take advantage of our conversion rates.
Also, if the currencies that you hold in your account have the same conversion fees, we'll use the one with the best exchange rate, so you get the most for your money. You can read more about our smart conversion technology here: wi.se/smartconversiontech 🙂
Since you're in the UK, there is no separate activation step for your Wise card. To activate your card, you just need to make your first payment using Chip and PIN. More info here: wi.se/activate
If you have any other questions, feel free to send it here, or contact us via email/phone: wi.se/contactus
I tried to use my card before we travel tomorrow.. for payment in a venue it wouldn’t work why?
Hi Tracey, thanks for reaching out 👋 Was the payment made via Chip and PIN? You can also use your card at an ATM for cash withdrawal or do a balance enquiry, and subsequent payments should go through.
However, if your card was issued in the US or Japan, check here: wi.se/activate
If you still run into issues, please get in touch via: wi.se/contactus - and we'll be able to have a closer look.
I think it’s working now.. paid $5 at supermarket via Apple Pay card. In my wallet.
Thanks for keeping us updated, Tracey.
For future reference, here are common reasons why Wise cards payments get declined: wi.se/declinedtransaction
Should you need help with future transactions, let us know 😊
Can the digital card be used to withdraw cash. Also is there any charges while making payment if i have already converted to local currency before i travel? TIA
Hi there 👋 You won't be able to use your digital Wise card to withdraw money from an ATM, you'll need your physical Wise card for that.
To answer your second question:
If you've already converted money and are holding the currency you're spending, there won't be any other fees to use your card for purchases.
Feel free to reach out on our official support channels, Facebook, Twitter/X, or Instagram if you have any other questions!
Or call or email us here: wi.se/directcontactus
Is there also a mid-market exchange charge and fee change for conversion back to local currency? Is keeping a local account less expensive than incurring those fees only on international transactions?
Hey, Kevin. We'll only charge you with the conversion fee for converting your money. Take a look at our calculator here to check the fee: wi.se/conversioncalculator
Not sure if we understood your second question, but basically if you have a balance account with us, you can keep over 40 currencies, all in one place without any fee. You can send, convert, and even receive in some currencies! You can read more about this account here: wi.se/wiseaccountfaq
If it doesn't answer your question, or if you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
@@Wise So, the answer is 'yes' for every time money is converted, so from CAD to EURs= one conversion, then EURs back to CAD= two conversions?
That's right, we charge a conversion fee for each time you convert money between balances in your Wise account. Note that there are limits to how many times you can convert money between balances each day. We explain more here 👉 wi.se/moneyconversion
@@Wise Thanks again...I appreciate your quick reply.
Anytime, Kevin. Feel free to drop us a message on Facebook/Instagram/Twitter if you need more help. We're here for you.
Is business card available in USA at the moment?
Hi 👋 It's not yet available, but we'll make sure to let everyone know once it's possible to order one again. Keep an eye here for that: wi.se/wisecardforbusiness.
Let us know if anything else comes up.
@Wise
What is your suggestion for those who have sole LLC in US.
What are ulternative options for Wise Business card?
The physical card isn't available, but digital cards for US businesses are available for sole traders/sole proprietorships, with no shareholders/Ultimate Business Owners (UBOs), and for any business with only 1 shareholder, where the owner of the profile is the UBO.
You can check this info on the link above. For any other questions, feel free to DM us on any other of our communication channels (Facebook, X, Twitter).
@@Wise
Could you please guide me
I want to get my business card for sole member business.
Hi again, Michael! We're sorry for any confusion with our last reply. We meant to say, typically we allow digital cards for these sorts of businesses based in the US. However, while we're still having to pause card issuance for US based businesses, these cards aren't available either.
Our team is working hard to bring the feature back. If you've signed up for the waitlist, we will let you know over email when you can go ahead and order your card.
If you have questions, please bear in mind, RUclips isn't one of our primary support channels. Feel free to reach us over Instagram, X, or Facebook private message for quicker assistance. Or, we can be reached here: wi.se/contactus
How do add to Samsungpay?
Hey there, Eric. Adding your Wise card to Samsung Pay is only available for customers in the UK who have a Wise Mastercard. Head over to your Samsung Pay app to do so 🙂
@Wise unfortunately not in UK. You should make it global
Hi, tanks for the video. I set up my virtual card on Google Pay, I have a balance in euros and in USD. I made a payment at a store in Bosnia (currency: marks) and it charged me in USD, not in euros, which is the currency I thought I'd be charged. How do I change the base currency for my virtual card (and the physical one)? My address is set to Europe. Thanks!
Hello there. You would need to check if the local merchant has charged you in the USD currency - another possibility is that you only had USD available in your account. You need to have an available EUR balance to pay in EUR (and the merchant would need to charge you in this currency) For more specific help, please contact us: wi.se/contactus We'll be glad to assist.
@Wise Thanks for the prompt reply. I have balance in both USD and EUR. The restaurant charged in marks as usual and I approached the phone. But I am going to double check with them. Anyway, is there a way to change the base currency on the app from USD to EUR? My residence was US, then I changed to Austria. So I thought it should be euro the base currency. Thanks very much.
At the moment, it's not possible to change it on the app manually. The default currency normally can only be changed if you moved abroad and updated your address.
If it didn't work for you after you updated your address, we can check for possible reasons why from our end. Due to the platform specifics, you can't send a DM on RUclips, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number. We'll be happy to assist you over there.
@@Wisethanks again. What if I have a balance only in Eur, and zero in Usd, is then the charge done in eur? Thanks for the contact suggestions
You're very welcome. If your EUR balance is the only balance with money in it, and you make a purchase, then you would be charged in EUR.
For any further specific questions, please reach out to us via Instagram, Facebook, or X and let us know your membership number. We'll be happy to assist you over there.
It would have been helpful to know that in some regions adding a card to Apple Pay is unavailable.
Hey there. If you've checked the availability on your account, and you're unable to use the mobile wallet, this means at the moment it's not available for your region, but we’re always working on improving our services.
If you have more questions, feel free to reach out to us on Instagram, X, or Facebook and PM us; we can take a closer look at your case and share more info about our services in your region.
I can pay to have a USD account, from Haiti. Is it possible for me to use WISE in Haiti????
Hey, Edelin. Thanks for your interest! Wise is still available in Haiti. This means you can still create an account to send money.
Balances are not available there. This means you can't receive money directly to your Wise account. We're always working to make balances available in more locations. If anything changes, we'll be sure to let you know 💚
@@Wise Yes, but can I pay to have a balance account number, an account in USD so that I can receive money
@@Wise Because WISE asked me to pay $20, to have a USD balance
If our balances are available to you, then you should be able to open them after paying that amount. If you'd like to give us a call, or a DM on Facebook, Instagram, or Twitter, we'd be happy to take a closer look and help walk you through this: wi.se/contactus
@@Wise I just want to have my account number, so that I can receive the deposit in dollars
can i get it in india...?
Hey there 👋 We're glad to see you're interested in our debit card, but please note that it's not yet available for customers situated in India. To see where we offer the card, please check out our page here: wi.se/cardavailability
With that said, please note that we're always aiming to expand our platform's services to new and current countries and regions.
For now, you'll be able to join our waitlist here: wi.se/joincardwaitlist - that way we'll make sure to let you know when the card is available to you.
And lastly, please feel free to send us a PM, or DM, on Facebook, Instagram, or X, in case you have any questions. We'd be happy to help you.
When will there be New Taiwan Dollars option?😢😢😢😢
Hey there, thanks for reaching out. The feature to hold, send, and receive TWD isn't currently available, but you can add it to our wishlist here: wi.se/wishlist You'll be the first to know when this becomes available.
If you need help with anything else, feel free to send us a DM on our social platforms. We're here for you!