I'm a career sales guy who left audio video sales to join a window company. I haven't started training yet, but I can see some similar tactics that they implement. I will move forward with the new opportunity, but I will either succeed or fail standing on my morals. I can't stand sleazy sales tactics.
I work with Rice Windows and Doors in Southwest Florida as a Window and Door salesman. There is a reason that our company close rate is so much higher than our competition. Our sales "pitch" is simply educating our clients to make a decision based off of their needs. I have told more people that they do not need windows/sliding doors more times than I can count. Our reputation is good due to honest pricing and educating clients vs trying to sell them something they don't need. Great Video!
Just wanted your opinion on this tactic I've seen twice now. A window salesman takes out a torch and torches one side of the window to show you temperature differential from one side of the window to the other basically saying it's going to keep heat out and your home cool inside.
What they're showing you is actually true. The windows do a terrific job at resisting heat. The question is not whether or not those windows perform well, the question is which window should you buy. Any high quality window would do the exact same thing. Don't forget the glass is only one all the components in making a decision. The other component is what frame material they are using, and most importantly, who's doing the installation.
Regarding the vacuum seal argon and value building topic. All of that is true and it's why Andersen's top models is one of the only companies that DONT EXPLICITLY EXEMPT ARGON FROM ITS WARRANTY. Why wouldn't someone highlight that value
I'm not going to disagree with you, however, I will say that it's the same system that dozens of other companies use. Anybody who's having their IGs manufactured by cardinal, has the same benefit.
@@HoustonWindowExperts I believe Andersen seals their glass in house. look at pella and Marvin's warranty. Or even builder grade Andersen modes. In the exceptions portion they have a paragraph that excludes the gas. Pella's even states "we do not guarantee at any given point after manufacture, the amount or % of argon present in the glass. Pella INJECTS argon and it is known that argon dissipates over time (paraphrased). Marvin something similar. "They'll try to build value" is one of your points. "They have sales" is another.
Thanks for sharing your thoughts on this. The more I read your comments, the more it seems like you must work for renewal by Andersen? The first question I would have as a homeowner would be, how do I know that the argon gas has not leaked? Putting a warranty on something that I can't even measure would seem manipulative. The truth is, all the other manufacturers put a warranty on seal failure. If you have had a seal failure, you obviously have lost your argon gas. A seal failure and a loss of argon gas are the same thing. Even if they weren't, spending twice as much on a window then I should, just to have a warranty on argon, seems like a bad investment. The bottom line is to find a great window at a fair price that will do what you need it to do. The Andersen window is not sold at a fair price regardless of what it does. Obviously, there are people who are willing to spend extra money for that assurance. If they wish to do that, more power to them. I would never try to stop you from doing whatever you wish to do. All I am doing is informing people so they have more knowledge. The more knowledge they have the better decisions they will make. I think we can both agree on that.
I got estimate from renewal Anderson windows with $7,000 in discounts on 7 sliding windows cost $21,400 91x 35 and 92x 46 the rest are little smaller not sure if it’s a good deal way more than I thought compared to vinyl are Anderson windows really that more costly and are all renewal salesman the same as far as prices? Would appreciate your help I want to throw away money Thanks
Seems like it’s just a video about renewal by Andersen. Quoted me $103k on 28 100 series windows. I now refuse to buy Andersen out of principle and am talking to Pella.
While your information is informative, I don't think you're doing these videos for altruistic reasons. You work for a brick and mortar company and a middle man with inherent cost in your business model. Most consumers want to deal directly with manufacturers and cut out the middle man. Heck with the pandemic people have even learn to shop online. Most consumers don't want to deal with a middle anymore but thanks for the info!
Thank you for your comment. I'm not sure that I'm tracking with you.... Walmart and a million other companies have a brick and mortar building and that is included in their business model. Not sure how successful people would be buying windows online and installing them themselves. Heck, even Amazon has brick and mortar on all their buildings... Please explain cause I'm not catching it. Thank you!
I sell windows in the Raleigh NC market...Buying things online is fine...however...a great window is garbage if not installed by a certified experienced installed.
Newsflash!!! Most manufacturers don’t want to deal with consumers directly. There is also an inherent cost of distribution they can’t handle. Alot of them prefer to deal with dealers or wholesalers. It is economically, and dealers assume majority of the risk. Besides who is going to measure your window, and install it? Lol. Guaranteed you think all companies will go the way of tesla. Not happening.
I’ve been watching a lot of your videos and most of them are great. Though I think you’re being a little disingenuous because you’re using $100,000 example and your price examples and not real world price. I checked out your website and you obviously offer free in-home estimates. If you’re trying for full disclosure, why don’t you publish your prices online so people can make a informed decision before the Salesmen has to drive out… are your sales people commissioned? And are you paying for their gas and time for their free estimate because a lot of the industry doesn’t. There’s a fine line between sleazy and persuasive, and sometimes it gets blurred. Having a background in sales & marketing I would suggest that people pay a fair price for a good window based on information not on the type of marketing the company decides to do. Generally speaking it’s the the salesman that gets the raw end of the deal. And it’s the owners of the company that sets the policy not the sales people. And I have yet met an owner that makes less money than their sales people.
Dave, thank you for watching and your comments. It would be impossible for us to list prices on our website because there are so many variables involved with a window project. Since we sell over a dozen brands of Windows and doors, and every home is unique, we truly must assess the windows in person. Our sales people are salary based, drive employee vehicles, and we pay for everything. They're not pushy, yet they close nearly 40% of all the sales calls they go on. We do that by being informative, honest, transparent. I do earn more than my sales people, as I should. However, I can assure you that our sales people make terrific money and would never quit their job. Every sales person I've ever hired that lasted more than 3 months, is still here. Some didn't last the first 3 months because they were not a good fit for our culture. I would invite you to stop by and visit with me in person should you ever come to Houston. I think you will be impressed the way we treat our staff and our clients.
I had an Anderson sales rep come out today and he quoted me $14,000 for 3 windows. I told him I wanted to also get other quotes as this is our first time buying/replacing windows. He got mad and said, “I guess you guys are looking to install cheap windows only. Anderson is not the window for you .” Lol I guess not. Thanks for making our decision easier.
Wow! The same thing happened to us with *Andersen* as well. We had a semi-unique situation; we agreed to a quote and then cancelled within the three days because we ended up getting a quote for windows AND the subsequent, necessary refinishing of our exterior at the same price as Andersen. When I spoke with the Andersen sales person, it was a straight up hostile interaction and he said the exact same thing. We don't know from whom we'll buy, but we definitely know who we'll be telling all our friends to avoid after that.
This is good for comparing notes. We have 14 windows. So you can imagine what that quote was! In the end, his last offer was to do 8 of them for 24k. So similar experience. We shall see if they give us a hard time when we balk.
I just went through three weeks of training at Champion Window and another week of shadowing a sales rep. All of the sleazy tactics you mentioned are employed at that company. I ran appointments Monday and Tuesday and decided I couldn’t do it anymore. I sent an email to my manager that night saying it wasn’t for me.
One thing the salesman did that really sat wrong with me was after asking him several times how much they cost and he did the big shock price and said he can tell we weren't ready for that and he'd just leave. We kept talking and he asked how much we were thinking of spending and if we could only do some of the windows which ones are "must haves". And after working the numbers for a couple minutes he was magically able to get those windows just over the number he needed for his biggest tier discount so we should be super happy and sign the contract now. When a salesman asks you how much do you have to spend it should always throw up a red flag.
We watched this video the day before we called a few companies for quotes. The very first salesman did almost everything you talked about - the shocking price, the deal for today, touching himself, etc. We had to keep from laughing out loud until he finally left. His last words were like “80% of the people I make my pitch to never buy after I walk out the door.”
This video was done several years ago, but all those sales tactics & manipulation techniques have not changed, lol. I like the argon gas ploy. Yep, seems like that one is used word for word from the sleeze book.
The urgency part of your presentation is what I fell for twice. Fortunately, I canceled the second one and then I watched this video. Now I understand. Thank you.
If I wasn't shopping for windows I would most likely never cross paths with you. Since I am about to purchase windows I was doing my homework (educating myself) about windows and door replacements. I found your channel here and wanted to say you are very informative and easy to watch. I thank you for that! If we happen to live a wee bit closer to one and another I would call on you. Thank you from Canada, Darryl Hubbard.
Thanks for watching, Darryl. I really do appreciate feedback. Our goal with the channel is, and always has been, to help people just like you get the information that they need to make an informed decision about their project. I wish you all of the best!
I had a window company come out 33 windows and a five foot slider 87,000 he had a special for 67,000. The next day they called and found more deals the price is now 36000 that’s 50,000 less then the first price
As someone who works for a large window manufacture, I really appreciate your brake down for this. I do not work in sales but have heard numerous stories of window salesmen and their tactics. Thank you
Just had Anderson window sales guys do a presentation. Everything that was said in this video was exactly what I was told. I was given a 93k estimate for inserts for 13 windows
This video was hilarious! I had a window salesman at my home the other night and he used almost every one of the gimmicks you outlined in the video. I am glad I did not fall for any of them. Thank you for the video; it is truly helpful to people and it supports the honest companies who don't use these sleazy techniques.
@@HoustonWindowExperts yes your videos are informative he tried to sell me triple pane double Hung he didn't wanna here about double pane single Hung windows
Literally had a recent salesman start at $104,000 then apply numerous discounts & a special sale and finally come down to $45,000. Not to mention all the claims about their product being superior than all others. Thank you so much for all your helpful videos!
That sounds like a scam! There are no such things as discounts that deep in the window industry. They are fictitious and unrealistic. I would get at least two more comparisons from local, family owned companies.
Wow. What a great video as all the others you have posted. Thank you for your wisdom, you are awesome at what you do. You have given us a great insight on what really happens and I hope this saves someone from being pressured by these bullies.
I just had Anderson at my home and my goodness. The gentleman wanted to charge me 45k for 7 windows and a door. I was beyond shocked! Most window quotes were about 7 to 10k on the high end in my area. This guy tried to get me with all of these gimmicks. I told him I wanted to sit and think about it and he tried soooo hard to get me to give him an answer right then and there.
I work for a larger window manufacturer and we're taught value selling. I can agree with the tactics you coined as "sleazy" are correct. We are taught to stay away from most of those, however "first call close" is a metric for performance for all companies, so the buy today has to be at least presented. Overall, like you said, if you are presenting a solution to a problem with a window or installation no one else offers makes or breaks a sale. Sometimes it is too expensive for the customer and they have to re-visit the project in a few years or potentially finance. When it comes to the ads online, as you said, "We HAVE to take advantage of this". The object of the ads is to get you to schedule an appointment, that's really it. To address the budget comments where people are reluctant to answer: We are at least told to ask that because a large number of customers (at least where I live) do not know what they want their window to be made out of. A budget helps sales people in my company know what products we can offer to the consumer. Ex: "My budget is $300 per window" that lets me know that we are probably looking at vinyl. On the other hand, if you are working with a dishonest sales person, that price will likely land a little above or below the budget you set. Just a few thoughts from the other side of the coin.
Funny, I had this exact experience just a few days ago. We didn't bite because I like doing my research. I found better windows thanks to your channel 😀. Thanks
Just had Renewal by Andersen come today. He waited in his car for 15 minutes while we "talked about it". When we asked for a day or two to make sure the (cough $40k) he quoted us for 10 windows and a door ... he started going off on how Vinyl Windows will be replaced in 10 years and they'll replace it for free haha... sure bud. It's amazing that he used every pitch you described in this video - absolutely amazing.
So go buy only and you’ll need windows again real quick. Over 70% of windows changed are vinyl less than 10 yrs old from companies which promised life time warranties and are out of business. Everyone thinks they can trick the system. If renewal by andersen wasn’t great value and lasting product they’d be also out of business won’t you say ?
@@mrs.ruseva1395 i think the bigger issue is that they claim to not be high pressure sales guys, dropped a 40k quote to me and wanted us to make a decision while he was in the driveway. Then after saying we'd need a few days - he went off on how vinyl windows are terrible. That's great, but again the vinyl windows were less than 1/3 the price quoted. I also had Pella and Marvin quote 30% less for new install and not replacement. One week later I received a call from the "Assistant to the regional sales manager" that said our project is really intriguing and they'd like to come out again and give better pricing. I said if the pricing isn't 50% of the quote - don't bother and surprisingly I haven't heard from them again .... yet. They're pushy, shady, old school used car salesmen. The product may be fine and yes if it was complete crap people would say it and their business would suffer. However, I bet if those same people could understand that they paid a 30% premium for an arguably equal product (Andersen, Pella, Marvin) I feel like they'd be a bit more sour to Renewal by Andersen.
This video is great. I need 21 new windows and came across this video and omg is this video describe sleazy sales perfectly. I set in my head regardless that I get 3 quotes before I chose. First window company had these very aggressive sales tactics. It was kinda hilarious being able to see though this aggressive sales approach. I told him I was getting two other quotes and he laughed at me. He asked me if the problem was price. But I told him the price was good. Price was about 80 percent higher than it should have been. He look so confused and I think I basically disarmed him. It’s was not worth haggling. Though I did tell him I was still very interested. I’m going to call back pretend I’m going to buy just to see how much lower they are willing to go. Thanks Jeff, this video is awesome.
The company does not tell the sales rep what the extra amount you sold it for and they do not split the extra money with them. It’s all paid by a percentage of the total amount. Everything else was spot on.
Also don't forget the FTC Rule 16 CFR Part 429. Companies are suppose to tell you about the FTC cooling off period, but sometimes don't. YOu have 3 days to change your mind.
A salesperson toucin someone is absolutely discustin I would trow tem out of te ouse immediately---wy do people tink tat people are needy monkeys and like avin oter people touc tem ? Tats so 1974 and repulsive
I had Andersen windows out last week and he used just about every gimmick you described. I had warned my wife before about what he would probably say and she was shocked when it was all true
Jeff does not work as middle man he owns his company this is a response to a comment below, I am in the market for windows right now and if Jeff was here in Mn I would be happy to buy from him,this guy is honest and deserves his profit margin, and i might add it is a very fair profit margin, asi been dealing with these window sales companys I have found a large percent of what he has said in the videos to be true Jeff I think you deserve to give your self a raise
I had a mr sleazy salesman from windowsUSA, stayed way too long in my house. Set up an easel, had a big suitcase like box and pulled all his papers and samples. It was ridiculous. He did most of the things you said and more. He must have asked me 8 times if I would say yes and sign a document. Every time I said no. And at the end I looked him straight in the eye and with disgust in my voice I said no for the last time and he got the message and left. I said to myself never again. He was trying to sell white vinyl window. Super wide borders. Ugly. I did get a $100 walmart gift card out of it that he gave me right off the bat. But I knew from the beginning that is was just a cheap tactic. I spent it happily for wasting my time. He even had me talk to a guy claiming to be his boss to try and schmooze me. The whole event was sad on their part.
Yes, them and another company from down the road from in Arkansas uses that exact same “let me call my manager” gimmick. The competitor to the company you mentioned is WORSE because they present their window in comparison to a cheaper window they claim to have but actually don’t. Very sleazy and disgusting tactic. I really don’t know how anyone can employ such tactics.
Sounds like Home Depot. I had a rep come out and quote me 2000.00 per each 35x60 window (12). I said no right away! this guy went thru all the tactics you said.
Just had a consult yesterday. You must have been listening. Wow we didn’t buy but we are older and have seen a lot of sleaze over the years. Great video. Thanks.
Actually most of the time it’s not a tactic it’s just where they keep the paperwork.unless he was making it very obvious then you were probably looking too hard 😅.most guys I know that have sold windows for a long time know the tactics but just come out and are blunt and straight forward honest about everything . Again this is the guys that have been doing it a long time bc it always comes down to 3 things budget need and timing.
power windows also said, when i was balking, that he would go out and ask his boss if they have two incentives. one is to allow us to take a survey because feedback is necessary. the other was to let our house be used for pictures *if* we do all the windows. when he stepped out i told my wife he will come back and tell us he will be 'allowed' to give us those incentives for our area code. he said 'wave me in when you are done talking and i will come in and tell you what my boss said.' i waved him in quick and lo and behold! both incentives were 'allowed'' and he sat at the head of the table- we did not have a chair there, but he pulled a chair and sat there. i told my wife i was annoyed by that because we do not need to move chairs to the head of the table.
I admit that I bought windows over 10 yrs ago and overpaid. All of the crazy sales tactics. Nothing crazy like the 100k example, but it was a horrible experience. Do not recommend Zen Windows of Atlanta
Do it. Try to find a great window company instead. I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
I hate sleezy salespeople in general. My two critical ends for a sales conversation with a salesman is rushing me or touching me. That's an instant door, end of discussion.
Jeff, if you add 15 min to this you could take this talk on the convention circuit to every home improvement show across the continent. Or your own tour to break the salesman
Houston window has some of the best window vids out there ..I had an estimate the other day from a place in South Florida and they used all of these slezzy tactics. 60 k for windows but I get a free cruise if I sign the deal today. All my other quotes are in the 28 to 30 k range. People do your research
Yep. My boss taught me all of those tactics. I felt sleezy had a bad close rate. People saw right thru it... threw them out the door and replaced it with look here's our bottom bottom this is how much money we will make....people appreciate the honesty. I did more in sales last month than our entire team COMBINED. People see right thru all that crap and I absolutely hated doing it. The dave yoho days are dead.
WOW, Thanks for your informative educational videos. I’m a 1st time home builder client, researching window companies for a build in a warm oceanfront climate (like Galveston TX area). Needing to educate myself on best product NOT BEST SALES PITCH. This information is priceless. I’d love to chat with your company regarding my project.
Thank you for watching and your comment. If you're in the Houston area, please give us a call. There are some areas that we do not service, let's chat. If you're not in the Houston area, please check out JeffsList.com. we have a list of great window companies all around the USA.
The gimmick I was sold last night by Power Remodel was that Power and Anderson are the only companies certified and you are taking a risk if you go with anyone else.
I just had Champion Windows out yesterday for a quote and they did exactly as you described. I didn’t fall for it….Kirby and Rainbow vacuum sales people do the same and I have suffered through them before as well lol.
I had Pella do an in home, met them in the garage. During material strength pitch I had to reach over and grab a hammer. Both the rep and the sample took it well.
Jeff, thanks for the videos. Honestly super genuine approach which I discovered was not the case in my city. I would like to know if you have contacts in the Norfolk or Virginia Beach area that share your same view point. Or if you have a reliable source for window contractor reviews, that would be great. I’m tired of the old salesman pitches. Cheers!
Some of tactics from Renewal by Anderson: All manufacturers raise price at same date by 5% in March, just a few days from now; Full cost of window install will be recouped by increase in sales prices of home; replacing windows will cut utilities by 50% when energy audit showed that I had to replace windows and more to achieve 50% reduction. None sense. Tom, Highlands Ranch, CO
This reminds me of the company that came out to give me a quote on a new shower. The price was 16,000$. I was shocked and said no. They called back a few days later and offered 12,000$. I still said no.
I had Marvin window rep give me an estimate 3 estimate, 90 day $72,000, 30 day $54,000 and a today offer of $51,00 for 10 window and 1 bay window, insert job. Not doing business with Marvin windows, also I tried to reach customer service for product question was getting a voice mail, lost my business, they wasted my freaking time.
Yes, that’s absolutely a HUGE RED FLAG! EVEN WITH inflation being what it is in today’s Bidenomics, $51,000 worth of windows will NOT be $72,000 in 3 months!
I just went through this today. Thank you for all of your educational videos. I’ve learned a lot about windows from you videos. I feel much better equipped to make a smart purchase. Too bad you’re not in my area of South Texas.
This is an awesome video! I had a Anderson Renewals guy in my house today. Got the same shoulder tap 3 times. After the 2nd one I was like, “ok, this guy is just a little touchy. Weird but ok”… Didn’t realize it was a sales tactic. I live in AZ or I’d be down at your shop tomorrow. World needs more honest business like yours. Thank you for this.
Thanks for watching! Fortunately, there are companies out there like ours that value customers and doing what is right. We're compiling a list of like minded window companies at jeffslist.com where you can enter your area and we can connect you with someone in your area.
You have no idea the truth of what you say. One of the first is sizing up your client - old, business, sales. My Wife and I are purchasing windows and we are both over 75. Company advertises buy two - get two for free. So, $42,000 came down to $21,000 but only for today. NO. Well, then I will take my samples to the car. Comes back in - how does $17,000 sound. NO. Back out comes back in - I can take off some more since we have an incentive. $14,000. NO. Ok, how much do you want to spend. NO. Next day, manager calls - guy must not have known about some special deals we are getting from our manufacturers. NO. Never deal with a person whom one does not trust. From ex head of sales of major insurance company. I would have fired the guy.
Thanks so much for this video. Just last night we had our first window salesman at our home. Thought it would be 1/2 hour (I’m naive), but it was about 3 hours & he used many of these “tactics”. One thing I noticed is his monthly breakdown pricing was so much less if we said “yes” now vs “yes” later. When prodded, he said the “yes now”% interest was at 9% but he couldn’t guarantee that price later so he used 18%
My defense against a sleazy sales pitch is embedded deep inside of my sigma brain. Whether your title is a salesperson or you are a complete stranger, you are treated as a salesperson and ever more so if you are being excessively nice to me. I stand guard until I find a reason to fully trust you (this rarely happens). However, I try to be up front about what I know and make it clear that I don't want to waste our time but serious about doing business together. The discussion is to negotiate terms and price. Equally, I'm hesitant to fall for the low price tactics too as there may be hidden costs that level up in the end. You get what you pay for but can easily overpay in most situations. Understand what you are buying including what you want, what you need, what you don't, and stay clear of sleazy sales people by telling them you have done your homework and will not tolerate the pressure to sign anything. Most will back off and neutralize their approach. Most are scared as they were not trained to handle you. Some will keep going with their push. Send those folks on their way back to finish watching Glengarry Glen Ross DVD collection.
Yeah I worked for a window company,and was told to tell the customer not only does the window have argon gas, but the plastic Is made of NASA grade plastic,called lexon, this was 30 years ago, but yeah at that time a 6x4 from this company would cost 5k...lol,I couldn't give these damn windows away 🤣🤣🤣🤣
I had a guy from ‘Everest’ in the uk show me an actor trying to break their glass with a hammer. This actor was hitting the glass with the limpest wrist I have ever seen; it was cringeworthy.
At the start of the last recession I had a guy from ‘Anglian windows’ in my home telling me how busy he was and how many hours he was working. I thought to myself it was probably because there was little demand so he was having to work harder and longer for each sale; my company had just had its 2nd round of redundancies and the (UK) economy was looking bleak. He told me about their move to new offices. I knew the building as I drove passed it for work. I therefore knew it had been mostly empty for years and they would have probably offered a massive discount for any company interested. He was trying to sell the strength of the company and I was too polite to call him out. They had their typical 50% off sale. I.e. they double the price and then offer 50% off. I always wish I was more quick witted as I should have told him about a special offer I was running. 100% on top. Starting at a price near zero that I would be prepared to double.
And then then the fitters smashed glass in my house when I had toddlers in there .. I had a maternity appointment . And they made such a mess my blood pressure was through the roof .. I threw the team off the job ... Safestyle UK ... Don't buy from them
Victim of buy or die window salesman.. Safestyle UK ... Stayed till gone midnight and wouldn't leave till I signed the forms ... To get him to leave ...
Thanks for this video! It’s a must have before letting a salesman in your home. Power Windows recently came into my home for a “quote”. I didn’t expect it to be a 90 minute sales pitch and luckily for me this pissed me off enough to be a tough sale. One of the tactics they used was “Other” prices. They listed prices for Anderson, Pella, Home Depot subcontractors before giving their price, so much cheaper than the rest. I was insulted they felt they could tell me what others charged, as if they wouldn’t lie and I’d trust them on it. I made a mental note to compare the prices. Other price drops: a discount if I provided before/after energy bills, so they could “prove our windows do what we promise”. I told them I’d sleep on it but he kept pushing. From how his attitude changed, I realized they don’t sell after they leave the house. I said thinking it over was a principle and I wasn’t changing my decision. He left and took all the price quotes he previously wrote down, including the one for the job, which told me what I needed to know.
I just don't understand why people think they can get away with that. Apparently there are enough suckers out there in the world where they would stop doing it this way.
I had Power come and give me his whole spill. He just made himself at home. Watching TV and asking me about the sports team. He also gave me prices of the box stores. Their price was higher at 9k for 5 windows and box stores were a little cheaper according to him. I forget exact number, but he offered me 7.5k if I would let him take pictures as a promo. It was so long I was ready to kick him out. I called Lowes just to see their price and it was 5.5k for Pella 150. Still have not decided on windows yet. Never will do business with Power.
fantastic. i'm dealing with a company in southeast florida that does all of these! I said no thank you. then watched this video. One question virgin vinyl or aluminum? Pros/Cons Recommendation for south florida heat and humidity.
Love this video. Have seen many of the sleazy things. Very informative! Anyone considering windows should watch this and many other videos from you! Thank you!
I have been watching your videos and they are great! I wish you were in the Dallas area. I didn't realize the window business could be so shady. I am not sure if we need to replace our windows or just replace glass but I am hoping with my search I can find a good window company to go with. Unfortunately you don't have anyone you recommend in my area. Thanks again for your informative videos!
I agree on sales gimmicks, like installing windstorm rated windows but have to have a engineer to approve the storm window coverings. It’s my option to cover my windows in a storm. So it’s a sales pitch to sale me windstorm covers.
I can appreciate your comment. I will tell you that if you live in certain areas of the country there will be requirements that are imposed by the state. I always recommend that you hire someone who's willing to abide by those requirements. I've seen people who did not follow those requirements and later when they had an insurance claim their claim was denied. It can get tricky.
I'm on your videos very much, I'm in the process of shopping for windows and boy am I stressed I've cancel one order already should I get windows from the manufacturer will I get a better deal.
Most manufacturers will not deal directly with consumers. If they would, that would cause me concern. Manufacturer arrangements are typically with distributers and dealers. If you're looking for a great window company near you, go check out JeffsList.com
I was hired by a company that does use manipulative techniques and I just could not stand being that kind of salesperson. I would have made more money than working for other companies, but I could not stand being that guy.
Hello, what about the lead paint federal law? This company after we agreed on a price slipped in 119 per window x16 windows for removal of lead paint. Should the price of the windows include the cost for removal of the window if it tested positive for lead paint?
If lead paint is present you can expect the price of installation to go up. It's not unfair to add additional cost to the price of insulation if additional work is needed. Actually, I think $119 per window is very reasonable.
I owned my own business with my Folks years ago and we served the best food in our fine dining. That was our goal along with integrity. We were successful. Sadly more today only care about money and don’t care about integrity anymore.
Add this to the salesperson left with his iPad facing us. We knew we were being monitored. Came back in and down and dirty “my employee discount”. If they were monitoring and/or recording, that would not only be unethical, but illegal. BE WARNED. Have them take their electronic devices out to the car with them ! We are victims of an EF4 tornado. Wile I intent to upgrade my windows, these sleaze sales tactics are not helping. And, we are not biting. Thank you for your videos. Too bad you are not in ATL.
Just had Gulf Coast Windows over and they did the same thing. Spoke negatively of other window companies and had a binder of reviews. Didn’t care for his sales tactics and ultimately asked him to leave.
Not window related but recently I've dealt with a few sales reps for some work I wanted done on my house. I clearly explained what I wanted and they all end up quoting me for a job that 3x times what I wanted and keep trying to push all sorts of upgrades and upsells on me that I told them I didn't want. Either that or they tell me that I need to get additional work done due to "safety issues" and they'll have to inform the city if I don't do it. I tell them to go ahead as I know there are no issues; surprisingly I never hear back from them.
To present accurate pricing, we must take measurements of people's windows and determine what type of installation will be required. Once we have all of that information, we can print out a detailed estimate for the project. There is no reason for negotiation because our pricing is accurate and fair. We do offer a 5% discount for people who are willing to write a check instead of use a credit card because that saves us money. In most cases, we can give estimates on site during our visit.
Since you sell 20 different windows how do you avoid quoting pella, Anderson and Marvin at customer’s request so they can make an informed decision? Surely you’re questions pair it down to more than one window. Or do you hone in on one window and give general ranges for the others?
Even with many brands to choose from, there are typically only be a couple of products that suit our clients interest the best. That is the reason for having an appointment and spending some time in the discovery process. There is much more to this then just quoting pricing on windows. I think that is where many window companies fail. They have a window that they insist you buy from them regardless of its suitability to your needs.
I must admit. You’re the best salesman I’ve ever seen. I have an in home sales business and also sold new construction for 7 years. I sold with the same approach as you. Fair pricing, no gimmicks, and all questions to help the people’s get what they truly want. I call it the straight shooting approach Honestly and sincerity sells!
If those companies ran their 'best ads' and no customers signed up, imagine what will happen to their business if they do not come up with a better deal or at least recycle the previous ads.
Well you are still over paying sir, small contractors get the cheapest windows and materials to make the biggest pay day they can. They also work a lot faster so they can make that amount in one day lol. Over all you spend less but got less. So it makes sense why it would be cheaper.
Great video! I started in the windows sales business 6 weeks ago and disagree with 75% of the tactics. Sometimes people do need a push just because they have a difficult time deciding. My approach is more open and honest and im catching heat from my manager. But end of the day you either really need windows and doors or you don't. If I can be helpful and offer a good or great product then all that's left is price. Alot people have no clue the cost of windows and doors and now in 2021 going into 2022 the cost of everything has been increasing. Its not the same price it was 1 year ago or 5 years ago. I've heard these comments and people have unrealistic thoughts on price. But come back full circle, IF you truly have a need, bite the bullet and pull trigger on your home improvements. They will pay for themselves over time. Once again, great video and I feel I'm alot like you. Its nice that your successful in your Business and gives me faith i can be a solid honest sales rep and have a career I'm proud of. Thank you!
"For what will it profit a man if he gains the whole world and forfeits his soul?" Matthew 16:26 I'm glad to hear that, Robert. Unfortunately, there are still a lot of people out there in our industry who are just flat out predatory and deceptive. and it's only going to change by people like you who decide to do it differently. As long as you keep conducting yourself with integrity and honesty you will be successful. I wish you all of the best.
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I'm a career sales guy who left audio video sales to join a window company. I haven't started training yet, but I can see some similar tactics that they implement. I will move forward with the new opportunity, but I will either succeed or fail standing on my morals. I can't stand sleazy sales tactics.
Good for you!!
I work with Rice Windows and Doors in Southwest Florida as a Window and Door salesman. There is a reason that our company close rate is so much higher than our competition. Our sales "pitch" is simply educating our clients to make a decision based off of their needs. I have told more people that they do not need windows/sliding doors more times than I can count. Our reputation is good due to honest pricing and educating clients vs trying to sell them something they don't need.
Great Video!
That's the best way to be successful and sleep well at night.
I stay in SWF and am curious of good windows options.
Good to know! I’m in SWFL and looking to build a house in the next 12-18 months. Will definitely give you all a look
Thanks for watching
Please teach California companies this
I'm tempted to share this video with the 4 salesman that came out to my house.
Do it!
You should send it to
I had Power come back again today and I let them give the pitch. It was a lot like the things in this video.
You got to be careful with those guys. It's like playing with fire!
Do you know of a good window replacement company in las Vegas who you would recomend
Please email our office they may have someone in your area that we can recommend.
info@houstonwindowexperts.com
I'm needing some sliding glass patio doors replaced. Do you have any recommendations in the Springfield Missouri area?
Thank you for watching. Please email our office, they may have someone in your area that we can recommend.
info@houstonwindowexperts.com
Just wanted your opinion on this tactic I've seen twice now. A window salesman takes out a torch and torches one side of the window to show you temperature differential from one side of the window to the other basically saying it's going to keep heat out and your home cool inside.
What they're showing you is actually true. The windows do a terrific job at resisting heat. The question is not whether or not those windows perform well, the question is which window should you buy. Any high quality window would do the exact same thing. Don't forget the glass is only one all the components in making a decision. The other component is what frame material they are using, and most importantly, who's doing the installation.
Regarding the vacuum seal argon and value building topic. All of that is true and it's why Andersen's top models is one of the only companies that DONT EXPLICITLY EXEMPT ARGON FROM ITS WARRANTY. Why wouldn't someone highlight that value
I'm not going to disagree with you, however, I will say that it's the same system that dozens of other companies use. Anybody who's having their IGs manufactured by cardinal, has the same benefit.
@@HoustonWindowExperts I believe Andersen seals their glass in house. look at pella and Marvin's warranty. Or even builder grade Andersen modes.
In the exceptions portion they have a paragraph that excludes the gas. Pella's even states "we do not guarantee at any given point after manufacture, the amount or % of argon present in the glass. Pella INJECTS argon and it is known that argon dissipates over time (paraphrased). Marvin something similar.
"They'll try to build value" is one of your points. "They have sales" is another.
Thanks for sharing your thoughts on this. The more I read your comments, the more it seems like you must work for renewal by Andersen?
The first question I would have as a homeowner would be, how do I know that the argon gas has not leaked? Putting a warranty on something that I can't even measure would seem manipulative.
The truth is, all the other manufacturers put a warranty on seal failure. If you have had a seal failure, you obviously have lost your argon gas. A seal failure and a loss of argon gas are the same thing.
Even if they weren't, spending twice as much on a window then I should, just to have a warranty on argon, seems like a bad investment.
The bottom line is to find a great window at a fair price that will do what you need it to do. The Andersen window is not sold at a fair price regardless of what it does.
Obviously, there are people who are willing to spend extra money for that assurance. If they wish to do that, more power to them. I would never try to stop you from doing whatever you wish to do. All I am doing is informing people so they have more knowledge. The more knowledge they have the better decisions they will make. I think we can both agree on that.
I got estimate from renewal Anderson windows with $7,000 in discounts on 7 sliding windows cost $21,400 91x 35 and 92x 46 the rest are little smaller not sure if it’s a good deal way more than I thought compared to vinyl are Anderson windows really that more costly and are all renewal salesman the same as far as prices? Would appreciate your help I want to throw away money Thanks
I'd avoid those guys at all cost. Please check out JeffsList.com
Seems like it’s just a video about renewal by Andersen. Quoted me $103k on 28 100 series windows. I now refuse to buy Andersen out of principle and am talking to Pella.
Good for you! RBA is not the only one doing these things.
@@HoustonWindowExperts I’m sure, they’re just prevalent here. Looking forward to using your service to find someone reputable.
@Chopped86 glad to help!
Dam Jeff, I think my last customer today watched this video. Back to the drawing board!
Sorry, bro!
24:20 hahahaha I'm dying
Thank you for watching.
go Jeff GO! ;) good stuff.
Thank you for watching
Oh my Dad simply called these kind of people Bullshitters. 😂😂😂
Yikes!
While your information is informative, I don't think you're doing these videos for altruistic reasons. You work for a brick and mortar company and a middle man with inherent cost in your business model. Most consumers want to deal directly with manufacturers and cut out the middle man. Heck with the pandemic people have even learn to shop online. Most consumers don't want to deal with a middle anymore but thanks for the info!
Thank you for your comment. I'm not sure that I'm tracking with you....
Walmart and a million other companies have a brick and mortar building and that is included in their business model.
Not sure how successful people would be buying windows online and installing them themselves.
Heck, even Amazon has brick and mortar on all their buildings...
Please explain cause I'm not catching it.
Thank you!
I sell windows in the Raleigh NC market...Buying things online is fine...however...a great window is garbage if not installed by a certified experienced installed.
Newsflash!!! Most manufacturers don’t want to deal with consumers directly. There is also an inherent cost of distribution they can’t handle. Alot of them prefer to deal with dealers or wholesalers. It is economically, and dealers assume majority of the risk.
Besides who is going to measure your window, and install it? Lol. Guaranteed you think all companies will go the way of tesla. Not happening.
I’ve been watching a lot of your videos and most of them are great. Though I think you’re being a little disingenuous because you’re using $100,000 example and your price examples and not real world price. I checked out your website and you obviously offer free in-home estimates. If you’re trying for full disclosure, why don’t you publish your prices online so people can make a informed decision before the Salesmen has to drive out… are your sales people commissioned? And are you paying for their gas and time for their free estimate because a lot of the industry doesn’t. There’s a fine line between sleazy and persuasive, and sometimes it gets blurred. Having a background in sales & marketing I would suggest that people pay a fair price for a good window based on information not on the type of marketing the company decides to do. Generally speaking it’s the the salesman that gets the raw end of the deal. And it’s the owners of the company that sets the policy not the sales people. And I have yet met an owner that makes less money than their sales people.
Dave, thank you for watching and your comments.
It would be impossible for us to list prices on our website because there are so many variables involved with a window project.
Since we sell over a dozen brands of Windows and doors, and every home is unique, we truly must assess the windows in person.
Our sales people are salary based, drive employee vehicles, and we pay for everything.
They're not pushy, yet they close nearly 40% of all the sales calls they go on. We do that by being informative, honest, transparent.
I do earn more than my sales people, as I should. However, I can assure you that our sales people make terrific money and would never quit their job.
Every sales person I've ever hired that lasted more than 3 months, is still here. Some didn't last the first 3 months because they were not a good fit for our culture.
I would invite you to stop by and visit with me in person should you ever come to Houston. I think you will be impressed the way we treat our staff and our clients.
Dave,
Really think about what you just typed. Windows are a custom manufactured product.
I had an Anderson sales rep come out today and he quoted me $14,000 for 3 windows. I told him I wanted to also get other quotes as this is our first time buying/replacing windows. He got mad and said, “I guess you guys are looking to install cheap windows only. Anderson is not the window for you .”
Lol I guess not. Thanks for making our decision easier.
That's awful. I'm glad you escaped his tactics.
Wow! The same thing happened to us with *Andersen* as well. We had a semi-unique situation; we agreed to a quote and then cancelled within the three days because we ended up getting a quote for windows AND the subsequent, necessary refinishing of our exterior at the same price as Andersen. When I spoke with the Andersen sales person, it was a straight up hostile interaction and he said the exact same thing. We don't know from whom we'll buy, but we definitely know who we'll be telling all our friends to avoid after that.
Great story! Thank you for sharing.
This is good for comparing notes. We have 14 windows. So you can imagine what that quote was! In the end, his last offer was to do 8 of them for 24k. So similar experience. We shall see if they give us a hard time when we balk.
I got the same from Anderson. Had an attitude when they walked in.
This applies to cars, siding, roofs etc. Great video and insight.
I just went through three weeks of training at Champion Window and another week of shadowing a sales rep. All of the sleazy tactics you mentioned are employed at that company. I ran appointments Monday and Tuesday and decided I couldn’t do it anymore. I sent an email to my manager that night saying it wasn’t for me.
Good for you!
One thing the salesman did that really sat wrong with me was after asking him several times how much they cost and he did the big shock price and said he can tell we weren't ready for that and he'd just leave. We kept talking and he asked how much we were thinking of spending and if we could only do some of the windows which ones are "must haves". And after working the numbers for a couple minutes he was magically able to get those windows just over the number he needed for his biggest tier discount so we should be super happy and sign the contract now. When a salesman asks you how much do you have to spend it should always throw up a red flag.
Yikes! I agree
I had one guy ask me how much I would like to spend on new windows. I didn’t answer.
I love it!
Just low-ball to get rid of em. "$100k?! I'll do $10k and you have a deal" 🤣
We watched this video the day before we called a few companies for quotes. The very first salesman did almost everything you talked about - the shocking price, the deal for today, touching himself, etc. We had to keep from laughing out loud until he finally left. His last words were like “80% of the people I make my pitch to never buy after I walk out the door.”
Hahaha... It's so predictable.
This video was done several years ago, but all those sales tactics & manipulation techniques have not changed, lol. I like the argon gas ploy. Yep, seems like that one is used word for word from the sleeze book.
The urgency part of your presentation is what I fell for twice. Fortunately, I canceled the second one and then I watched this video. Now I understand. Thank you.
If I wasn't shopping for windows I would most likely never cross paths with you. Since I am about to purchase windows I was doing my homework (educating myself) about windows and door replacements. I found your channel here and wanted to say you are very informative and easy to watch. I thank you for that! If we happen to live a wee bit closer to one and another I would call on you. Thank you from Canada, Darryl Hubbard.
Thanks for watching, Darryl. I really do appreciate feedback. Our goal with the channel is, and always has been, to help people just like you get the information that they need to make an informed decision about their project. I wish you all of the best!
The best salesmen are the ones that solve your problem. The others are just trying to convince you to spend money.
I had a window company come out 33 windows and a five foot slider 87,000 he had a special for 67,000. The next day they called and found more deals the price is now 36000 that’s 50,000 less then the first price
Yikes!
If they can give 40% off the second that means my high start is 20% off every window, will work down from that. 😆😅
As someone who works for a large window manufacture, I really appreciate your brake down for this. I do not work in sales but have heard numerous stories of window salesmen and their tactics. Thank you
This is all Andersen Renewal. Exact nonsense they did. Sleezy af and gross. Obviously don't buy from them.
Just had Anderson window sales guys do a presentation. Everything that was said in this video was exactly what I was told. I was given a 93k estimate for inserts for 13 windows
That’s crazy.
This video was hilarious! I had a window salesman at my home the other night and he used almost every one of the gimmicks you outlined in the video. I am glad I did not fall for any of them. Thank you for the video; it is truly helpful to people and it supports the honest companies who don't use these sleazy techniques.
Thank you!
I had a salesman come to my house yesterday the same tactics you described quoted me fifty grand on 32 windows....iam gonna buy an install myself
I'm glad you didn't fall for his sleazy tricks.
@@HoustonWindowExperts yes your videos are informative he tried to sell me triple pane double Hung he didn't wanna here about double pane single Hung windows
Hmmm... He probably didn't have that option.
Literally had a recent salesman start at $104,000 then apply numerous discounts & a special sale and finally come down to $45,000. Not to mention all the claims about their product being superior than all others. Thank you so much for all your helpful videos!
That's crazy!! Where do they get the nerve??
Thank you for watching.
My sales man started at $72,000 and gave me a 44% discount. $40,400 was the price for replacing my Double hung windows, color white.
That sounds like a scam! There are no such things as discounts that deep in the window industry. They are fictitious and unrealistic. I would get at least two more comparisons from local, family owned companies.
Wow. What a great video as all the others you have posted. Thank you for your wisdom, you are awesome at what you do. You have given us a great insight on what really happens and I hope this saves someone from being pressured by these bullies.
Thank you for watching!
I just had Anderson at my home and my goodness. The gentleman wanted to charge me 45k for 7 windows and a door. I was beyond shocked! Most window quotes were about 7 to 10k on the high end in my area. This guy tried to get me with all of these gimmicks. I told him I wanted to sit and think about it and he tried soooo hard to get me to give him an answer right then and there.
Wow .... I heard that story all the time. If you're looking for a great window company near you, check out my list... JeffsList.com
I almost got taken yesterday and the salesman was sleezy. Quoted me 18500 for 4 Andersen windows.
Yikes
LeafFilter gutter guards did the same sales tactics. That instantly turned me off. I'll just clean them. lol
I hate those types of sales people
I work for a larger window manufacturer and we're taught value selling. I can agree with the tactics you coined as "sleazy" are correct. We are taught to stay away from most of those, however "first call close" is a metric for performance for all companies, so the buy today has to be at least presented.
Overall, like you said, if you are presenting a solution to a problem with a window or installation no one else offers makes or breaks a sale. Sometimes it is too expensive for the customer and they have to re-visit the project in a few years or potentially finance.
When it comes to the ads online, as you said, "We HAVE to take advantage of this". The object of the ads is to get you to schedule an appointment, that's really it.
To address the budget comments where people are reluctant to answer: We are at least told to ask that because a large number of customers (at least where I live) do not know what they want their window to be made out of. A budget helps sales people in my company know what products we can offer to the consumer. Ex: "My budget is $300 per window" that lets me know that we are probably looking at vinyl. On the other hand, if you are working with a dishonest sales person, that price will likely land a little above or below the budget you set.
Just a few thoughts from the other side of the coin.
Max, thank you for watching and sharing your point of view.
Quoting high price and then giving special deal is called Sticker shock trick.
Thanks for sharing
Funny, I had this exact experience just a few days ago. We didn't bite because I like doing my research. I found better windows thanks to your channel 😀. Thanks
Awesome!!
Just had Renewal by Andersen come today. He waited in his car for 15 minutes while we "talked about it". When we asked for a day or two to make sure the (cough $40k) he quoted us for 10 windows and a door ... he started going off on how Vinyl Windows will be replaced in 10 years and they'll replace it for free haha... sure bud.
It's amazing that he used every pitch you described in this video - absolutely amazing.
So go buy only and you’ll need windows again real quick. Over 70% of windows changed are vinyl less than 10 yrs old from companies which promised life time warranties and are out of business. Everyone thinks they can trick the system.
If renewal by andersen wasn’t great value and lasting product they’d be also out of business won’t you say ?
@@mrs.ruseva1395 i think the bigger issue is that they claim to not be high pressure sales guys, dropped a 40k quote to me and wanted us to make a decision while he was in the driveway. Then after saying we'd need a few days - he went off on how vinyl windows are terrible. That's great, but again the vinyl windows were less than 1/3 the price quoted. I also had Pella and Marvin quote 30% less for new install and not replacement.
One week later I received a call from the "Assistant to the regional sales manager" that said our project is really intriguing and they'd like to come out again and give better pricing. I said if the pricing isn't 50% of the quote - don't bother and surprisingly I haven't heard from them again .... yet.
They're pushy, shady, old school used car salesmen. The product may be fine and yes if it was complete crap people would say it and their business would suffer. However, I bet if those same people could understand that they paid a 30% premium for an arguably equal product (Andersen, Pella, Marvin) I feel like they'd be a bit more sour to Renewal by Andersen.
@@mnngstaryep, that’s the “rehash department”. Such a scumbag way of doing business.
This video is great. I need 21 new windows and came across this video and omg is this video describe sleazy sales perfectly. I set in my head regardless that I get 3 quotes before I chose. First window company had these very aggressive sales tactics. It was kinda hilarious being able to see though this aggressive sales approach. I told him I was getting two other quotes and he laughed at me. He asked me if the problem was price. But I told him the price was good. Price was about 80 percent higher than it should have been. He look so confused and I think I basically disarmed him. It’s was not worth haggling. Though I did tell him I was still very interested. I’m going to call back pretend I’m going to buy just to see how much lower they are willing to go. Thanks Jeff, this video is awesome.
Hahaha... I'm glad I could be of help. Keep me posted.
The company does not tell the sales rep what the extra amount you sold it for and they do not split the extra money with them. It’s all paid by a percentage of the total amount. Everything else was spot on.
😂 literally: putting the kids to bed and this guy is not leaving.
Also don't forget the FTC Rule 16 CFR Part 429. Companies are suppose to tell you about the FTC cooling off period, but sometimes don't. YOu have 3 days to change your mind.
A salesperson toucin someone is absolutely discustin I would trow tem out of te ouse immediately---wy do people tink tat people are needy monkeys and like avin oter people touc tem ? Tats so 1974 and repulsive
I had Andersen windows out last week and he used just about every gimmick you described. I had warned my wife before about what he would probably say
and she was shocked when it was all true
Unbelievable!
Jeff does not work as middle man he owns his company this is a response to a comment below, I am in the market for windows right now and if Jeff was here in Mn I would be happy to buy from him,this guy is honest and deserves his profit margin, and i might add it is a very fair profit margin, asi been dealing with these window sales companys I have found a large percent of what he has said in the videos to be true Jeff I think you deserve to give your self a raise
Thank you for watching
I had a mr sleazy salesman from windowsUSA, stayed way too long in my house. Set up an easel, had a big suitcase like box and pulled all his papers and samples. It was ridiculous. He did most of the things you said and more. He must have asked me 8 times if I would say yes and sign a document. Every time I said no. And at the end I looked him straight in the eye and with disgust in my voice I said no for the last time and he got the message and left. I said to myself never again. He was trying to sell white vinyl window. Super wide borders. Ugly. I did get a $100 walmart gift card out of it that he gave me right off the bat. But I knew from the beginning that is was just a cheap tactic. I spent it happily for wasting my time. He even had me talk to a guy claiming to be his boss to try and schmooze me. The whole event was sad on their part.
That takes the cake!
Yes, them and another company from down the road from in Arkansas uses that exact same “let me call my manager” gimmick. The competitor to the company you mentioned is WORSE because they present their window in comparison to a cheaper window they claim to have but actually don’t. Very sleazy and disgusting tactic. I really don’t know how anyone can employ such tactics.
Sounds like Home Depot. I had a rep come out and quote me 2000.00 per each 35x60 window (12). I said no right away! this guy went thru all the tactics you said.
Just had a consult yesterday. You must have been listening. Wow we didn’t buy
but we are older and have seen a lot of sleaze over the years. Great video. Thanks.
SLEAZE is the name of the 'game'.
Another tactic they use is putting a bunch of checks in their folder from past customers, so when they open the folder, you see all the deposits.
Yes, that's right. I forgot about that.
Actually most of the time it’s not a tactic it’s just where they keep the paperwork.unless he was making it very obvious then you were probably looking too hard 😅.most guys I know that have sold windows for a long time know the tactics but just come out and are blunt and straight forward honest about everything . Again this is the guys that have been doing it a long time bc it always comes down to 3 things budget need and timing.
power windows also said, when i was balking, that he would go out and ask his boss if they have two incentives. one is to allow us to take a survey because feedback is necessary. the other was to let our house be used for pictures *if* we do all the windows. when he stepped out i told my wife he will come back and tell us he will be 'allowed' to give us those incentives for our area code. he said 'wave me in when you are done talking and i will come in and tell you what my boss said.' i waved him in quick and lo and behold! both incentives were 'allowed''
and he sat at the head of the table- we did not have a chair there, but he pulled a chair and sat there. i told my wife i was annoyed by that because we do not need to move chairs to the head of the table.
What a shyster!
Yep. Power Home Remodeling. Well aware of those tactics.
I admit that I bought windows over 10 yrs ago and overpaid. All of the crazy sales tactics. Nothing crazy like the 100k example, but it was a horrible experience. Do not recommend Zen Windows of Atlanta
Wish I had watched this yesterday morning. I now have a contract to rescind.
Do it. Try to find a great window company instead.
I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
I hate sleezy salespeople in general. My two critical ends for a sales conversation with a salesman is rushing me or touching me. That's an instant door, end of discussion.
Jeff, if you add 15 min to this you could take this talk on the convention circuit to every home improvement show across the continent. Or your own tour to break the salesman
Hahahaha. Thank you!
I’m very interested in working for your company 🙏🏽
Or maybe you know other companies who use the same approach you do?
Thank you. I got this exact pitch and I'm glad I saw this video before committing.
Great!
Houston window has some of the best window vids out there ..I had an estimate the other day from a place in South Florida and they used all of these slezzy tactics. 60 k for windows but I get a free cruise if I sign the deal today. All my other quotes are in the 28 to 30 k range. People do your research
Thank you for watching and your comment!
Yes that’s the latest gimmick. It’s through Destination Motivation.
As a matter of fact…you mentioning “South Florida” and free cruise, I bet I know who you had out 😂
I am watching from Ontario Canada. I love what I have learned so far. Thank you.
Yep. My boss taught me all of those tactics. I felt sleezy had a bad close rate. People saw right thru it... threw them out the door and replaced it with look here's our bottom bottom this is how much money we will make....people appreciate the honesty. I did more in sales last month than our entire team COMBINED.
People see right thru all that crap and I absolutely hated doing it. The dave yoho days are dead.
Hahaha. Good for you!
WOW, Thanks for your informative educational videos. I’m a 1st time home builder client, researching window companies for a build in a warm oceanfront climate (like Galveston TX area). Needing to educate myself on best product NOT BEST SALES PITCH. This information is priceless. I’d love to chat with your company regarding my project.
Thank you for watching and your comment. If you're in the Houston area, please give us a call. There are some areas that we do not service, let's chat.
If you're not in the Houston area, please check out JeffsList.com. we have a list of great window companies all around the USA.
The gimmick I was sold last night by Power Remodel was that Power and Anderson are the only companies certified and you are taking a risk if you go with anyone else.
That's a lie! Any manufacturer will out of their product regardless of who installed it if it was installed correctly.
I just had Champion Windows out yesterday for a quote and they did exactly as you described. I didn’t fall for it….Kirby and Rainbow vacuum sales people do the same and I have suffered through them before as well lol.
I'm glad you survived the attack! If you're looking for a great window company near you, please check out JeffsList.com
I had Pella do an in home, met them in the garage. During material strength pitch I had to reach over and grab a hammer. Both the rep and the sample took it well.
Jeff, thanks for the videos. Honestly super genuine approach which I discovered was not the case in my city. I would like to know if you have contacts in the Norfolk or Virginia Beach area that share your same view point. Or if you have a reliable source for window contractor reviews, that would be great. I’m tired of the old salesman pitches. Cheers!
Thank you for watching and your comment. I created a website to help people locate a great window company near them. Check out JeffsList.com
Some of tactics from Renewal by Anderson: All manufacturers raise price at same date by 5% in March, just a few days from now; Full cost of window install will be recouped by increase in sales prices of home; replacing windows will cut utilities by 50% when energy audit showed that I had to replace windows and more to achieve 50% reduction. None sense.
Tom, Highlands Ranch, CO
Yes, I had forgotten about those. Thank you for commenting.
This reminds me of the company that came out to give me a quote on a new shower. The price was 16,000$. I was shocked and said no. They called back a few days later and offered 12,000$. I still said no.
Crazy!!
I had Marvin window rep give me an estimate 3 estimate, 90 day $72,000, 30 day $54,000 and a today offer of $51,00 for 10 window and 1 bay window, insert job. Not doing business with Marvin windows, also I tried to reach customer service for product question was getting a voice mail, lost my business, they wasted my freaking time.
Yes, that’s absolutely a HUGE RED FLAG!
EVEN WITH inflation being what it is in today’s Bidenomics, $51,000 worth of windows will NOT be $72,000 in 3 months!
I must be cut from a different cloth because sales tactics never work on me. I see through all the BS and I'm a no nonsense kinda guy.
I just went through this today. Thank you for all of your educational videos. I’ve learned a lot about windows from you videos. I feel much better equipped to make a smart purchase. Too bad you’re not in my area of South Texas.
Great 👍. Thank you for watching. We may have a window dealer near you that we can recommend. If you like to check it out go to JeffsList.com
This is an awesome video! I had a Anderson Renewals guy in my house today. Got the same shoulder tap 3 times. After the 2nd one I was like, “ok, this guy is just a little touchy. Weird but ok”… Didn’t realize it was a sales tactic. I live in AZ or I’d be down at your shop tomorrow. World needs more honest business like yours. Thank you for this.
Thanks for watching! Fortunately, there are companies out there like ours that value customers and doing what is right. We're compiling a list of like minded window companies at jeffslist.com where you can enter your area and we can connect you with someone in your area.
@@HoustonWindowExperts just did :)
Great, I hope it helps.
You have no idea the truth of what you say. One of the first is sizing up your client - old, business, sales. My Wife and I are purchasing windows and we are both over 75. Company advertises buy two - get two for free. So, $42,000 came down to $21,000 but only for today. NO. Well, then I will take my samples to the car. Comes back in - how does $17,000 sound. NO. Back out comes back in - I can take off some more since we have an incentive. $14,000. NO. Ok, how much do you want to spend. NO. Next day, manager calls - guy must not have known about some special deals we are getting from our manufacturers. NO. Never deal with a person whom one does not trust. From ex head of sales of major insurance company. I would have fired the guy.
Great point!!
Thanks so much for this video. Just last night we had our first window salesman at our home. Thought it would be 1/2 hour (I’m naive), but it was about 3 hours & he used many of these “tactics”. One thing I noticed is his monthly breakdown pricing was so much less if we said “yes” now vs “yes” later. When prodded, he said the “yes now”% interest was at 9% but he couldn’t guarantee that price later so he used 18%
That's crazy! I hope you find a great window company soon. We may know somebody in your area. You can go visit JeffsList.com to see if we do.
Many thanks for pulling back the curtain and revealing the wizard's secret and revealing the little man's tricks.
Thank you for watching
Do you happen to know a trust worthy contractor in Long Island, ny?
Very informative! I appreciate your “tell it like it is” style. Thank you!
Thank you for watching
My defense against a sleazy sales pitch is embedded deep inside of my sigma brain. Whether your title is a salesperson or you are a complete stranger, you are treated as a salesperson and ever more so if you are being excessively nice to me. I stand guard until I find a reason to fully trust you (this rarely happens).
However, I try to be up front about what I know and make it clear that I don't want to waste our time but serious about doing business together. The discussion is to negotiate terms and price. Equally, I'm hesitant to fall for the low price tactics too as there may be hidden costs that level up in the end. You get what you pay for but can easily overpay in most situations.
Understand what you are buying including what you want, what you need, what you don't, and stay clear of sleazy sales people by telling them you have done your homework and will not tolerate the pressure to sign anything. Most will back off and neutralize their approach. Most are scared as they were not trained to handle you. Some will keep going with their push. Send those folks on their way back to finish watching Glengarry Glen Ross DVD collection.
Very well said! That's the purpose in our channel. Education is powerful.
Yeah I worked for a window company,and was told to tell the customer not only does the window have argon gas, but the plastic Is made of NASA grade plastic,called lexon, this was 30 years ago, but yeah at that time a 6x4 from this company would cost 5k...lol,I couldn't give these damn windows away 🤣🤣🤣🤣
It's amazing that things people will come up with to sell a window. Thanks for watching and your comment!
I had a guy from ‘Everest’ in the uk show me an actor trying to break their glass with a hammer. This actor was hitting the glass with the limpest wrist I have ever seen; it was cringeworthy.
Haha... Not here... We try hard!!
At the start of the last recession I had a guy from ‘Anglian windows’ in my home telling me how busy he was and how many hours he was working. I thought to myself it was probably because there was little demand so he was having to work harder and longer for each sale; my company had just had its 2nd round of redundancies and the (UK) economy was looking bleak. He told me about their move to new offices. I knew the building as I drove passed it for work. I therefore knew it had been mostly empty for years and they would have probably offered a massive discount for any company interested. He was trying to sell the strength of the company and I was too polite to call him out. They had their typical 50% off sale. I.e. they double the price and then offer 50% off.
I always wish I was more quick witted as I should have told him about a special offer I was running. 100% on top. Starting at a price near zero that I would be prepared to double.
And then then the fitters smashed glass in my house when I had toddlers in there ..
I had a maternity appointment . And they made such a mess my blood pressure was through the roof .. I threw the team off the job ... Safestyle UK ... Don't buy from them
Thanks for sharing your experience.
Victim of buy or die window salesman..
Safestyle UK ... Stayed till gone midnight and wouldn't leave till I signed the forms ... To get him to leave ...
That's awful
Thanks for this video! It’s a must have before letting a salesman in your home.
Power Windows recently came into my home for a “quote”. I didn’t expect it to be a 90 minute sales pitch and luckily for me this pissed me off enough to be a tough sale. One of the tactics they used was “Other” prices. They listed prices for Anderson, Pella, Home Depot subcontractors before giving their price, so much cheaper than the rest. I was insulted they felt they could tell me what others charged, as if they wouldn’t lie and I’d trust them on it. I made a mental note to compare the prices.
Other price drops: a discount if I provided before/after energy bills, so they could “prove our windows do what we promise”.
I told them I’d sleep on it but he kept pushing. From how his attitude changed, I realized they don’t sell after they leave the house. I said thinking it over was a principle and I wasn’t changing my decision. He left and took all the price quotes he previously wrote down, including the one for the job, which told me what I needed to know.
I just don't understand why people think they can get away with that. Apparently there are enough suckers out there in the world where they would stop doing it this way.
I had Power come and give me his whole spill. He just made himself at home. Watching TV and asking me about the sports team. He also gave me prices of the box stores. Their price was higher at 9k for 5 windows and box stores were a little cheaper according to him. I forget exact number, but he offered me 7.5k if I would let him take pictures as a promo. It was so long I was ready to kick him out. I called Lowes just to see their price and it was 5.5k for Pella 150. Still have not decided on windows yet. Never will do business with Power.
Yikes! I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
fantastic. i'm dealing with a company in southeast florida that does all of these! I said no thank you. then watched this video. One question virgin vinyl or aluminum? Pros/Cons Recommendation for south florida heat and humidity.
I prefer aluminum in that area.
Love this video. Have seen many of the sleazy things. Very informative! Anyone considering windows should watch this and many other videos from you! Thank you!
Thank you for watching and your comment.
I have been watching your videos and they are great! I wish you were in the Dallas area. I didn't realize the window business could be so shady. I am not sure if we need to replace our windows or just replace glass but I am hoping with my search I can find a good window company to go with. Unfortunately you don't have anyone you recommend in my area. Thanks again for your informative videos!
Cindy, thank you for watching and for your comment. Have you been to JeffsList.com yet?
We do have a dealer in the Dallas area that we can recommend.
I agree on sales gimmicks, like installing windstorm rated windows but have to have a engineer to approve the storm window coverings. It’s my option to cover my windows in a storm. So it’s a sales pitch to sale me windstorm covers.
I can appreciate your comment. I will tell you that if you live in certain areas of the country there will be requirements that are imposed by the state. I always recommend that you hire someone who's willing to abide by those requirements. I've seen people who did not follow those requirements and later when they had an insurance claim their claim was denied. It can get tricky.
I'm on your videos very much, I'm in the process of shopping for windows and boy am I stressed I've cancel one order already should I get windows from the manufacturer will I get a better deal.
Most manufacturers will not deal directly with consumers. If they would, that would cause me concern. Manufacturer arrangements are typically with distributers and dealers.
If you're looking for a great window company near you, go check out JeffsList.com
I was hired by a company that does use manipulative techniques and I just could not stand being that kind of salesperson. I would have made more money than working for other companies, but I could not stand being that guy.
Good for you!
Hello, what about the lead paint federal law? This company after we agreed on a price slipped in 119 per window x16 windows for removal of lead paint. Should the price of the windows include the cost for removal of the window if it tested positive for lead paint?
If lead paint is present you can expect the price of installation to go up. It's not unfair to add additional cost to the price of insulation if additional work is needed. Actually, I think $119 per window is very reasonable.
I owned my own business with my Folks years ago and we served the best food in our fine dining. That was our goal along with integrity. We were successful. Sadly more today only care about money and don’t care about integrity anymore.
I agree with you.
Add this to the salesperson left with his iPad facing us. We knew we were being monitored. Came back in and down and dirty “my employee discount”. If they were monitoring and/or recording, that would not only be unethical, but illegal. BE WARNED. Have them take their electronic devices out to the car with them ! We are victims of an EF4 tornado. Wile I intent to upgrade my windows, these sleaze sales tactics are not helping. And, we are not biting. Thank you for your videos. Too bad you are not in ATL.
Yikes, that's down and dirty!!
Just had Gulf Coast Windows over and they did the same thing. Spoke negatively of other window companies and had a binder of reviews. Didn’t care for his sales tactics and ultimately asked him to leave.
Congratulations on surviving the window alligator!
Not window related but recently I've dealt with a few sales reps for some work I wanted done on my house. I clearly explained what I wanted and they all end up quoting me for a job that 3x times what I wanted and keep trying to push all sorts of upgrades and upsells on me that I told them I didn't want. Either that or they tell me that I need to get additional work done due to "safety issues" and they'll have to inform the city if I don't do it. I tell them to go ahead as I know there are no issues; surprisingly I never hear back from them.
That's crazy
Wow!
May I ask if it was for your bathroom?
@@jw7019 No, it was for some brickwork
So how do you present your pricing? What kind of specials do you offer if any? Do you incentivize to close a sale?
To present accurate pricing, we must take measurements of people's windows and determine what type of installation will be required. Once we have all of that information, we can print out a detailed estimate for the project. There is no reason for negotiation because our pricing is accurate and fair. We do offer a 5% discount for people who are willing to write a check instead of use a credit card because that saves us money.
In most cases, we can give estimates on site during our visit.
Since you sell 20 different windows how do you avoid quoting pella, Anderson and Marvin at customer’s request so they can make an informed decision? Surely you’re questions pair it down to more than one window. Or do you hone in on one window and give general ranges for the others?
Even with many brands to choose from, there are typically only be a couple of products that suit our clients interest the best. That is the reason for having an appointment and spending some time in the discovery process. There is much more to this then just quoting pricing on windows. I think that is where many window companies fail. They have a window that they insist you buy from them regardless of its suitability to your needs.
Thank You Jeff,
JaneLee 🕊️ - in Suburban Philadelphia
2/26/21
I must admit. You’re the best salesman I’ve ever seen. I have an in home sales business and also sold new construction for 7 years. I sold with the same approach as you. Fair pricing, no gimmicks, and all questions to help the people’s get what they truly want. I call it the straight shooting approach
Honestly and sincerity sells!
If those companies ran their 'best ads' and no customers signed up, imagine what will happen to their business if they do not come up with a better deal or at least recycle the previous ads.
Agreed
@@HoustonWindowExperts awesome videos you shared on youtube, Jeff. Do you have a list of installers that equally match your standards in Atlanta, GA?
If you email our office they may know someone in that area that we can recommend. info@houstonwindowexperts.com
I’m sick that I’ve actually experienced these techniques. Great information.
Yes, it's awful
This is why I talk to realtors in my area to find good contractors. Good windows for half the price.
Well you are still over paying sir, small contractors get the cheapest windows and materials to make the biggest pay day they can. They also work a lot faster so they can make that amount in one day lol. Over all you spend less but got less. So it makes sense why it would be cheaper.
Great video! I started in the windows sales business 6 weeks ago and disagree with 75% of the tactics. Sometimes people do need a push just because they have a difficult time deciding. My approach is more open and honest and im catching heat from my manager. But end of the day you either really need windows and doors or you don't. If I can be helpful and offer a good or great product then all that's left is price. Alot people have no clue the cost of windows and doors and now in 2021 going into 2022 the cost of everything has been increasing. Its not the same price it was 1 year ago or 5 years ago. I've heard these comments and people have unrealistic thoughts on price. But come back full circle, IF you truly have a need, bite the bullet and pull trigger on your home improvements. They will pay for themselves over time. Once again, great video and I feel I'm alot like you. Its nice that your successful in your Business and gives me faith i can be a solid honest sales rep and have a career I'm proud of.
Thank you!
Thank you for watching and your comments. I can tell that you're going to do great and go a long way by helping people.
"For what will it profit a man if he gains the whole world and forfeits his soul?" Matthew 16:26
I'm glad to hear that, Robert. Unfortunately, there are still a lot of people out there in our industry who are just flat out predatory and deceptive. and it's only going to change by people like you who decide to do it differently. As long as you keep conducting yourself with integrity and honesty you will be successful. I wish you all of the best.