How to build a Customer Journey Map to improve your customer experience

Customer journey mapping is all about finding all the pain areas of every interaction you have with your customer. Find out make or break moments and plan for digital initiatives which will resolve those pain area or improve the happy interactions more.
Once you have all the digital opportunities are identified, plan them on the basis of most customer impact and business priority.
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[@LaFou06]

This was phenomenally helpful. Thank you so much

[@GoingDigital30]

You're so welcome!

[@tahirrizwan6759]

Thank you so much sir! Very clear explanation! The examples were very helpful 😊

[@rajkrish9347]

Simple, Concise and useful - TQ so much for sharing

[@GoingDigital30]

Thanks for your comments. Will be happy to help

[@KiranVarri]

Excellent explanation & visuals 🤩👍🙌🙏🙏🙏

[@GoingDigital30]

Glad you liked it

[@magify-business]

thank you :)

[@rashmidhake4435]

Nice and well explained. Thanks

[@GoingDigital30]

Thanks

[@sameermathur6862]

very useful sandeep....great clarity...lets talk sometime..

[@DavidSweetnam]

Thanks Sandeep…that was helpful, with good slides too. If you ever have the time to do a second version because of the sound quality, that’d be great. Otherwise thank you for the really good presentation

[@GoingDigital30]

Thanks david appreciate your words. Will be happy to help

[@sameermathur6862]

this was more of B2C business..do you hav esomething for B2B also...

[@GoingDigital30]

Yes we can talk