Using Miro to create a Customer Journey Map / Part 1

You can create a #CustomerJourneyMap using #Miro (formerly known as realtimeboard) in just a few easy steps. In this video you'll learn how.
Miro is a super flexible online whiteboarding tool which a lot of people use in their Customer Journey Mapping projects.
👉Try MIRO go.servicedesignshow.com/miro
There are several ways you can create the basic journey map structure in Miro using the build in building blocks. In this video we're going create lanes, information cards and an emotion curve.
When you know how to create these elements you'll be able to create any journey map you need.
In part 2 of this review we'll look at the more advanced features like sharing and exporting. Also I'll share my take on when I would consider using Miro in my projects.
👉Try MIRO go.servicedesignshow.com/miro
Watch PART #2 👉 go.servicedesignshow.com/rjz32
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---- [ THE PERFECT MAP ] -----------------
Want to make better maps faster in less time and with more confidence?
Consider joining #ThePerfectMap👇
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[@cesarhurtado-jm7ok]

thanks from GDL Mexico , you are helping a service company engineer to understand better this tool

[@raurino]

Thank you so much for this! I'm currently a UX student and I am about to approach my very first customer journey map. I felt super lost but this helped me massively, super thumbs up!

[@josephmeiser6040]

Thank you. great Video!!!

[@Itsrichayo]

Brilliant! Thanks for sharing.

[@cynthiajoy7959]

Thanks so much, I have acquired so much value.

[@kienluu6430]

Thánks for for your video and an useful tools for working and studying

[@Servicedesignshow]

Great to hear the you found it helpful kiên!

[@lokesh239]

awesome video

[@biancanevodinski6734]

Very helpful, thank you.

[@Servicedesignshow]

You're welcome!

[@morgan7a]

Thanks this was very helpful in getting started. Good example and nice to go from a blank page rather than going straight in the various templates

[@Servicedesignshow]

Happy to hear you found it helpful Morgan!

[@criseldareganion]

This was very helpful! Could you also do a video for team alignment maps? And TOWS analysis?

[@user-rx6di6iq7h]

@servicedesignshow why don't you like Miro's templates for the customer journey maps?