Is Holiday Customer Service Dead?
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- Опубликовано: 11 сен 2024
- The ladies of “The Real” share their worst holiday shopping stories. Plus, Tamera gives tips on how to get the best customer service during this time of the year.
Find out where to watch: bit.ly/1y8pmiN
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Working on Christmas Eve is a nightmare, especially at a grocery store. Folks are just stressed, that is why they are rude.
It’s so awesome to see how much your channel has grown! 💙
Yes. So happy that’s not my life anymore
Jeanie is 100% correct about working retail. Couldn't have said it better. People are so rude to retail workers. And most retail workers can't request that time off, specifically it's usually MANDATORY that you work during the holidays as she said. Think about that next time you shop during Thanksgiving, Black Friday, or every day for that matter!
THANK YOU JEANNIE FOR UNDERSTANDING THE RETAIL STRUGGLE!!!
+AdorableR5 yeah....because she and loni used to be in retail. So they definitely understand
Tamera's approach is good. A lot of companies work their employees like dogs on the holidays and customers can be so rude. When you're doing something repetitively you almost forget the good that is in front of you. When I went to the DMV last year for the first time to get my ID everyone was complaining about the workers. When I went to my counter the lady at first was tense with me but as soon as I said good morning and thank you she helped me speed up my process and I was in the building no longer than 20-30 minutes. My ID was in the mailbox in 3 days. So it pays to be nice.
we are so mad because we have to deal with rude customers all day long.
I agree with Tamera. I'm one of those people who are more patient and have high tolerance. Many times customers before me in like Macys or JC Penney would be rude or irritated with the cashier, and I would always see some of them kinda shut down. When I go to the register, a simple "Hi, how are you?" would enlighten them, and they would spark a mini conversation with me or share a few laughs. Then a "have a nice day" when they're finish ringing up everything and I could tell I put them in a more jovial mood. Happy Holidays people !!!
I'm the exact opposite LMAO buuuuut at least I know I don't have patience and high tolerance, which is why I shop online instead! 😁
I'm more patient because I worked in years in retail so I always try to be friendly and ask them how their day was. Never forget that one bitch of a customer I had who tried to blaze me. I strive to not be one of those people; ;;_;;; But Tamar also has a point about respecting the people who come to your counter: its likely they had a stream of shitty customers or one really bad one before you came along, but they (the associate) shouldn't take it out on the next one.
Nice customers can change our day. I'm a cashier at a clothing store and most of the time I put on a face just to not deal with the rude ones. Then one will come along and be really nice to me and it'll lighten my mood. And our conversation is genuine
I, Adaora yes I was a cashier also so I always try to say hi, I HATE CUSTOMERS U SAY HI THT JUST IGNORE U THT IS SO RUDE! I also always hand the $ to the person bc I feel it's rude to just throw on the counter like your hand cnt touch theirs but thn when gettin ya change u get mad if it's done to u....I'm sorry bt only one race always did tht to me. Some ppl just dnt have manners.
Tamera's right though, when I worked in retail, if a customer clearly makes an effort to not treat me like just a worker but also another human, I am SO much more likely to give them perks haha. It's like, if someone is being stingy you really don't try and give them any money off or anything. But when someone is being all considerate and understanding, then those are the people you try and do stuff for.
Exactly. I always am super surprised when a customer asks how MY day is going! It's makes me want to cater to their needs a little more.
YESS
anditspaganpoetry Angry customers have not learned this simple tactic.
Yup! I dont work in retail, but deal with people over the phone. Answering the phone generally gives me anxiety, not knowing what to expect. Be an ass to me right from the get go, and I am going to do the bare minimum for you. Be a considerate person, show manners, say please and thank you to me, and I will probably go above & beyond for you. Be an ass hole, lie, be disrespectful, no, I am not going to do extra for you. Do people really think that is how to get their way or get better service? I have never understood it ,because that kind of behavior just turns me off!
I just feel like Tamera is a little angel sent from Heaven to bless The Real Daytime soil with goodness and sweetness - like is she not the most adorable thing to ever bless this planet???
Too much do you believe she's an angel because everyone have a little of a devil side in them even little kids
Ive been working in retail off and on for about 4 years since i was High school and Now that i am in college I'm still working in retail and as much as i love tamar! she CLEARLY has never had to deal with the receiving end of customers....Its honestly sad that as soon as your put on your uniform or name tag all respect and human value goes out the door! People think that they can speak to you any kind of way! Throw things at you call you names and yell at you because they don't get your their way! Retail is an extremely demanding job during the holidays! I hope this year for me will be much easier but its not even thanksgiving and its bad already lol
Gabbie Bobbs Sp true and you have to deal with crazy moods year round. everything wrong becomes your fault because you work for the company.
As a retail worker, I truly appreciate people who are understanding. Retail workers aren't faceless people without lives. I have school, home life, and work to worry about. Crazy overnight shifts for black Friday is not an ideal way to spend your holiday weekend off, so be mindful next time you wanna get snappy with a cashier.
Ameeeenn
Holiday season or not, there is no excuse for rudeness. Not only will patience and good manners get you that extra special service, it'll cheer up your day and the other persons's day too. So chill and enjoy the holidays!
I totally agree with Jeannie's comments. Plus it doesn't cost anything to smile at someone and say thank you.
LOVE your hair!
Tamera is so cute! the sweetest person
#sexy
I know right, she has a heart of gold and it shows.
It's hard to have a smile on your face during the holiday season when you have to deal with a bunch of dumb rude customers.
Like most of us are just college students trying to put ourselves through school so that's why we have to work there. Just be conscious as the customer to stop making a mess, and just be polite.
Thank you Jeanie for giving both sides... Customers can be mean for no reason too.
Yes Jeannie thank you!!!!! I work in retail we don't choose to work during the holidays our bosses are the ones who make our schedule and if we want to keep our job we have to work.
Finally, Tamar didn't try to shade Jeannie and just let her talk.
Aww thank you :)
Jeannies hair is cute
I work two retail jobs as a cashier while going to school full time. I try my best to be polite and helpful to all of my customers. I keep on a smile and try my best to stay positive even on my worst days. Even when im tired and hungry. I don't like working on the holidays. Because i lose time with family and friends. But i make the best of it. A little kindness to us hard working people really means alot. I really appreciate what Jeannie and tamera had to say.
Tamar clearly hasn't worked retail or doesn't remember it if she did. Jeannie & Tamera said it best. I remember being cursed out and being called the nastiest names. They say Black Friday is the worst, but it's actually Christmas Eve. Those people who put off the holiday shopping until the very last minute being upset when the hottest toy is sold out weeks in advance? NIGHTMARE. Luckily, I had a fantastic manager who had my back bc lord the entitlement! It really should be a requirement to work retail/service at some point in your life bc I really think it would humble a lot of people who think it's cute to bully minimum wage employees at the most stressful time of year.
Oh! And Jeannie's 100% right. Nobody got Black Friday or Christmas Eve off. If you didn't show up, don't bother coming back.
I work retail, and I just want to say thank you for understanding! I don't care how many hours of sleep I get I would never treat a customer badly or have an attitude. But, yes if we want to keep our jobs we are not allowed to call off, request that day off or anything. We have to be there no matter what and its hard because each and every one of us go on less than 5 hours of sleep that day. That goes for Black Friday, Christmas Eve and New Years eve and day.
For me Tamar doesn't get because she's never had to work in customer service, it really is " you have to walk in their shoes" to get it. Because it really is a different world working in customer service. I treated people is different from the way I did before I wasn't bad before I almost away said hi, but now I make an effort to always say hi them and if I make their job harder apologizes and so how thankful I am when I they say it to me because the one the pisses me off is when you make effort to say hi to someone and they automatically say I have coupons or the price for this is...and then when you have to go out of your way to do something for a customers and they take their bag and receipt and don't say thank you and walk away. It comes down to respect some people have the mind set that they are better then people in customer service because they assume that they didn't or are not or won't go to college when most likely they are making just as much or more than you (if they have more then one job). Jeanie and Loni and probably Adrienne understand because they experienced it and Tamara proves that they are still some good people in the world who aren't ignorant to the fact that people in customer service are people too. I feel most Americans have to work in customer service for at least 6 months to understand it.
I work at a grocery store and even if its during the holiday the people are so mean and im the nice one and im around seniors all the time who are so angry. So thank you Loni for telling people about grocery stores.
It's so true. While I was working at a grocery store as a cashier. I was always so quick to say "Hi, how are you." But there is something different when it's the costumer that asks you first, like I was shocked and it brought be back to be like a human again. Haha. It really does help.
"I want to speak to your manager!"
"Get in line... I've wanted to speak to my manager too."
I would not wanna help Tamar .
Alanna Clay stfu and keep yo mean ass comments to yourself .
Itsjust Jazzy no
Itsjust Jazzy ewww I wouldn’t wanna help you either.
Jeannie is so sweet.:) She always gives kind-hearted advice.
I guess I can't really relate when it comes to all this Christmas shopping foolishness but last I checked there is no law that says you need to spend hundreds even thousands of dollars to buy gifts to impress people that are already fortunate. Don't bring stress on yourself and then complain. It's not fair
Thank youuuu. I completely agree.
It's not about a law, it's about the principle of the matter. I don't go out and buy gifts, per say. I do a phone call. I wish everyone I know a happy holidays.
I know this is way late. But I feel like I should still say it. Yes people Christmas shop for people that are fortunate. But a lot of times there are people that Christmas shop for the less fortunate. And volunteering and working with places that help those less fortunate have a better Christmas.
Jeannies correct .. I worked at Macy’s when I was 18-19 and started During holiday season. It was mandatory to work a 12 hour shift on Black Friday and also mandatory to work on Xmas eve
Loni's bacon jokes are old & tired
Very!!! Thought I was the only one!
You never say it's old for a black woman to love her bacon. You don't like the joke don't watch it.
her panda express/xbox joke is tired too will she ever come up with new material?
DivaRue Nyasha I am black and I believe ger bacon jokes are a bit much. To each their own :)
All of her jokes are getting annoying
My mom works on Christmas Day every year, It kills her to not be there for my 3 year old niece when Santa comes but I know she to keep a roof over our heads. Some people don't have a choice, work on Christmas or become homeless
I have to agree with Tamera! It does help to ask about one's day and how its going. Its a connection in retail between both the customer and the cashier/rep . I have worked in retail for many years and I have always connected with all customers regardless the season. It feels good for someone to actually ask how your day is going or acknowledge you in some way, or just smile. Good service and interaction does goes a long way!
I work at this store called Five Below and it's hella popular where I live. It gets mad busy during the holidays. I am usually chipper and friendly towards customers when I ring them up. I mean I guess it's natural for me to he that way especially during the holidays. Plus...I value my job not to be rude to my customers. Getting a complaint from a customer is like...the worst because I know I try to give someone a good experience in the store and sometimes someone likes to embellish just to try to get someone fired or in trouble. So I agree that some that are rude but there are a few of us who knows not to bring your issues to work. Like Miss Tamar says...I gotta make my coin!
Girl do not asked me how is my day! I will straight ignore that question and try and get you out of my face as soon as possible. People in customer service is just doing their job. Keep it short, brief and polite and every one walks away happy.
Yeah, but you can answer quickly while doing everything else. To flat out ignore a simple question is so fucking rude.
@@danaflamenco Well, most times people just ask that to be nice, not that they actually want the details . Whenever someone asked me that over the phone, I always said good or Ok, when most of the time I was not doing Ok or good, but if I started telling them the truth, then it would get all wierd and awkward. So easier to just say 'good'.
Ever since I worked retail & also had to work during the holidays I can definitely say that yes, it is no easy task but I always kept it professional & kept it cute. Now I know how they feel and always try to go out of my way to be kind & patient & even compliment them in any way I can.
Thanks guys, as someone who works in customer service, that was good advice.
I used to work in retail and during the holidays people would get extra sassy and rude. I never had to work x mas or Black Friday cause I got those days off lol 😂
I worked at Walmart around Christmas time and people are absolutely rude and impatient. I love Tamera and how she's kind that's what lifted my spirit is when someone was nice
And know that I've worked in retail when I go shopping I'm so patient and understanding cause I understand what they go through
I've worked in retail, I've worked in fast food and Tamera is 100% right!!! We all have bad days and if a customer is nice, the worker will be nice and it can just be a pleasant exchange of a couple words to change someone's attitude.
Angelica Cruz This is true. I've had a customer cry on the phone with me in mourning. you never know sometimes listening makes a big difference.
`My first job was at a Toy Store and it was during Christmas time. 15 years later and i can safely say that was the worst job i ever had...
Uhg YES! Just respect the customer service associate and you'll get the same in return!
my first job was working at a grocery store and I tried to be nice to all my customers...and even nicer to the mean ones and even spoke to the rude ones that stayed on the phone the whole time I was scanning their groceres...because they might have had a bad day or something might be sad in their lives...you just dont know...So when I go to the store I treat the cashiers with kindness and patience
Love Jeannie's pink streaks
Tamera is good! Jeannie 😍
As someone who has worked in customer service, I would punch someone if they tried to be my friend and ask me personal questions in the middle of my workday.
LOL! Especially if it's as condescending and strategic as Tamera implied!
Sally Riposte we can see if they're not being sincere and just want me to do something for them.
I don't experience this, and I live in Detroit. Maybe I just shop at the right places, cause I always get good customer service. I will say this though, whenever someone tries it....I leave my belongings and go find somewhere else to shop. I do not go back. I do not support bad customer service PERIOD.
I work in Cosmetics and Fragrances... I always tell my team, you can't control the customers that comes through the doors. They can say/act however they want. But you can always control yourself. A customer should never see/feel you "having a bad day". Once we start our shift, you are not just representing yourself, but the company that you work for. Have pride in what you do and most importantly be genuine. I don't think anyone goes into work with the mentality "I think I'm going to have a horrible day today!"
As a person who works in fast food, it's a lot easier said than done sometimes.
What's crazy is that I called StyleMined and the costumer service person told me it takes 7-10 to process the order. That is crazy and I still have to wait additional hours for it to be shipped!
Okay but low key I hate when its the holidays and I'm working doubles and the person I'm ringing up is trying to make conversation. Just take your change and keep it moving please!! I cant be the only one.
I Live in the south and most people speak to the cashiers. Saying at least " hi, how are you?"Customer service is a must have and I think it might be cultural.
thank you Jeannie! thats all we want is to be treated as people and not robots to do your bidding. I'm happy to help all customers but I like to be treated with respect and not blamed for things that are out of my control.
I didn't realize that was so much to ask.
I work in a retail clothing store and rude customers actually diminished the Christmas spirit of me and my co-workers. No one was excited and it just made the work place barely tolerable. We had a few nice customers, but many were rude and impatient.
I actually do what Tamera does.. When I was in New York shopping at forever 21 a guy was very upset and then I ask him how was he doing and everything and we had a little conversation and he thank me and started smiling although he was pissed off lol
Good point Jeannie! I was definitely the cashier during holiday hours trying to make it.
I believe all national holidays companies should shut down and have employees off. In Europe, literally every Sunday AND the Holidays, everything shuts down.
not in London(UK), corner shops are even open on Christmas day and people get paid extra to work during the holiday periods
hmm101alot Most people don't get extra, but are worked harder.
that's a shame, christmas temp jobs are actually advertised as such in London to ensure more staff are hired. i did it all the time and have seen ads up all over my local shopping centre. but i think as tamera and jennie said, its a 2 way thing and both parties should treat the other with respect!
***** no they are not. not in the uk, sweden or spain! maybe the country that person who commented lives
I worked in retail and sweetie some customer make you wanted to walk out of the store because of their attitudes. I applaud Tamera for her statement as well as the other women. Tamar obviously doesn't know what it's like on the other side huntie. I get me having a good attitude, but some customers make you wanna catch a case
As an associate it and someone who shops a lot, it works both ways. If you're nice, I'm nice. If I'm nice, I hope you're nice too.
I finally like Loni's hair for once!
Omg I was a customer service rep and the week of EVERY HOLIDAY I'd have to go into work at 3am to 5pm. I almost scratched my eyes out
I work Christmas Eve, Christmas Day and Stephens day most years, each being a 12 hour day not to mention New Year's Eve and New Year's Day! Working any job in healthcare isn't easy.
Stevens day?
+Jayme Sigler Boxing Day :)
I work @WalMart. And I've worked on Christmas Eve. Personally, if someone asked me what Tamera suggested it would annoy the hell out of me.
Tamera's so BEAUTIFUL!!!!!! 😍😍
For once I didn't find Tamar funny here. I work in retail and people can be awful. I'm always nice and polite but people can be so rude and talk to you like crap. Thank you Jeanie for telling people our side!
I worked thanksgiving holiday last year and it was a rough time because I missed going home to my family and I was dealing with a break up but I faked like I was so happy to be at work and the customers would be like wow you're really happy, which helped me keep it up. But yeah customers can sure be ruthless lol retail will make you hate the holidays for sure
Tamera is so sweet. I love her
Hmmm... I work in customer service and it helps a lot when the customer is also nice to the person working behind the counter! We greet with a "hello how are you", the customer should answer back with a nice remark. Some customers are really bossy and rude and its rally hard to be nice back.
Sorry.
omgg! Adrienne gives me life! The shirt! makeup and bun! girllll! she is beat!
I hate working the holidays! lol. I've worked retail for like 3 years, and it's the worse. people are rude, and not understanding. they don't get that we're out of something so they'll ask for a certain size and I'll say "We're out" and they go to another sales associate asking again. they can't make it happen! and Christmas Eve and New Years Eve are horrible, because instead of closing at like 9:30 as normal, you close earlier at 8 and the store is a mess. so you wanna leave to celebrate the holiday, and so you have to come in earlier on the day after the holiday to make it presentable at like 7am. and during the holidays, It's different hours which is worse. so the mall won't close until like midnight, and most employees are college students so they have to get home, do homework, and go to school in the morning and might even be having midterms or finals. you only get out of working if you're going home for the holidays from college but you most likely will have to work a store by you lol
customer service jobs are a struggle.
Yes loni I work at a grocery store too the lines are long and the customers get crazy
Tamar is really looking like Toni here..Being in customer service a long time , i cannot stand not getting great service back.
omfg temar's neck roll my gosh I lived 😂😂
Tamer eyeroll shade at 2:17
I've worked in retail a long time and I always try my best to be super polite and super friendly. Its not only my job it's just a better way to be. However, in my job, I have been verbally, sexually and physically abused by customers who don't realise that yes, I'm a person too!
One time a man grabbed my arm and pulled me around so hard I had bruised from his fingers for two weeks. Another time I was getting stock from the bottom shelf to put on a higher one and a man kicked me in the ribs to get my attention.
Most customers don't understand just how bad it can be for us, so if we're not 100% friendly and helpful they take that on to them. Sorry, it's not you who ruined my day, its the man who asked how much my ass was on sale for 5 minutes ago.
Say whattt? Dis man grabbed u wld have gotten slapped and dnt even get me started on a man kicking you in the ribs...WHETTT????!!!! oh no tht is definately not ok i hope u at least got him barred from the store bc tht is abuse
tamera might actually be an angle! i wish i was like her
yes ignore their attitude. keep itmroving. Loni you look good in pink, Tamara dark hair and a bang looks real good on you. Jeannie pink hair looks good with your outfit, you can do it, Adrianne metallic looks festive and tamara ALWYS classy classic. It IS if you ARE
Who is this Tamara people keep talking about. For the life of me I cant figure it out
D Tamera is the one who talked about saying how are you if someone is having a bad day she's tamera
raqraqxox She was being sarcastic. The orig commenter was talking about Tamar.
ChloeCharleslovesyoo haha yeah I realized but I left my comment anyways
raqraqxox O h cool. I've seen that spelling on a ton of these vids, though.
I'm never rude to employees, at least I try not to be. But I tend to not be that bothered when people have to work holidays. I have to work holidays at my job too. It is what it is.
I don’t celebrate any holiday or birthdays, so I volunteer to cover their shifts on their birthdays and on holidays. I don’t mind. For me it’s just another day but I know for many those days are precious. I don’t mind covering for them Christmas Eve , New Year’s Eve and other special occasions. Our company gives us off on holidays , I have volunteered to work on holiday but they won’t let me -_-
People are rude around Christmas and that’s why
My thought is, then why work in retail if you don't have the patience to deal with people. Going into retail you know damn well you are going to be working during the holidays and you know what you're getting yourself into, either you quit before the holiday season or you have good customer service and act like you love your job. No one told you to work there!
You sound ignorant just like Tamar. Most people who work at the cashier/sales associate level in retail are there because they NEED a job and don't have the luxury of just quitting when they want and choosing to work any old place. Like Jeannie clarified, many times when they have to work extended hours, it's the rude customers that test their patience. Must be nice for people who have never had to work in the customer service industry to think it is so simple to have all the patience in the world, ALL the time.
Sally Riposte Lmao I have worked in retail before..Aldo shoe store last holiday season and I did have to work extended hours but I KNEW what I was getting myself into, I just wanted some holiday discount so then I quit haha. It's not worth it. Additionally, I've worked in the customer service industry since I was 15 actually, so it's been a while which is why I can speak about it because I've experienced it and it's not for me. I've left that behind me an moved on to what I love doing, therefore, why continue to work in an environment I'm not thriving in or anyone else is for that matter? You have two choices not work in customer service or do because you have to and just make the most of it!
Estefany Gonzalez It's great that you had the option to quit when you wanted, though it seems from your comment, you didn't have to be there in the first place. No shade, good for you, but you are speaking from the perspective of someone who DOES have the luxury of working somewhere, simply for a discount. Many people don't have or are in the process of getting qualification to work elsewhere and therefore have to tough it out. Just the fact that you mentioned it was not for you and you were able to leave because of that, puts you in the upper echelon of retail society. Though I agree with your point of choosing to make the most of it in the interim. I too have moved on from retail, but only after putting up with it until I became qualified to move on to a different field of choice. I'm speaking on behalf of those who rely on these jobs until they can choose better.
Sally Riposte Right, as it sounds like you and I have. Relied on those jobs until we were qualified enough to move onto a different field. I had two jobs at the time both customer service/retail. Anyway, all I'm saying is make the most of it you never know who's watching as those jobs may be a possible way to network and make career/professional connections.
Estefany Gonzalez I completely agree with your point here. Very true!
if someone did what tamera said, and asked me if i was okay, i would hate that, because it would seem like im doing something wrong and am not okay, when all i want to do is get everyones service done quickly and correctly.. kind of embarrassing and disrespectful to imply that im not okay, and should be doing better for some entitled rich person. I am making minimum wage and working on christmas, so no, im not going to give you a fake smile and kiss your behind. im going to serve you because that is my job.
Amen Jeannie!!! FACTS!!!
Yeeeaaah Tamar is back
Maybe because customers are fucking rude. I work in customer service and people don't realize we are human.
I'm not gonna lie. If Tamera asked me how was my day or how I'm doing, that wpuld annoy me. I've been working at a doctors office for 5 years now and got into a habit of saying please, thank you, have a nice day to EVERYONE. I'm at the drive thru and they say your total is .... drive around. I reply, "Thank you" and I swear, their voice change, "You're welcome." I get my change from the register, "Have a nice day" and same thing, "you too." For that slight second they are in a better mood.
u know whats worse. when ur b-day is on christmas like me.
Thank you jeannin
A few years ago I had a flight on Christmas Eve and the service was just so awful! I agree with Tamar, I didn't ask you to work on Christmas Eve so don't give me attitude! #justsaying #tbh
No Tamera, that would drive me... if I’m alreAdy in a bad mood I don’t want anyone asking me how I’m doing.
YASSS THEY UNDERSTAND !!
WOW THANKS SO MUCH!!!
Did they talk about toni being mall cop 2
Total opposite in Aus. Customers are total arseholes around christmas time. Its horrible
What is really wrong with Loni?!? Her jokes are not funny and her continuously making fun of herself is making her look dumb and representing other big women in a bad light. It's not cute at all and she needs to stop! It's annoying...!!
Soo true!!!
Imagine us nurses we work on xmas or new years 😮
Try working at a hotel, which never closes! #struggle
Like Jesus said, treat others the way you would like for them to treat you. He didn't say treat them the way they treat you.
The girl from insant mom
Loni isn't even funny stop trying