I bought two of these and brought them back because sometimes they'd work..sometimes they wouldn't .installed the two new ones..same problem.I have rentals and have always used wieser locks.I`m starting to re think my decision
what happens if the kevo can't turn the bar all the way back into the door? you can do it by hand but the motor doesn't want to continue once it hits just a little resistance so it stops not fully in.
Hi Matt, Unfortunately, Kevo is not compatible with Echo or Smart Things at this time. However, we are working on compatibility for both! If you have further questions, please do not hesitate to reach out! Thank You, Alicia
My Kevo convert does not pair with my phone app. I tried to reset a couple times and try to pair it. However, it does not pari. What should I do? Thanks
Kevo Convert + Kwikset Deadbolt: Current Kwikset Deadbolt Torque Blade (D Shape) the Round faces downward, Kevo Convert black adapter only working for a Upward D Torque Blade - - Been thinking about a few options I could do, but wondering if that's a problem for anyone else // Is there is another adapter or easy way to "make it work" thanks!
I had the same problem, you could install your deadbolt upside down, but that would be annoying as you would be turning your key the wrong way to lock and unlock. I took mine apart, three screws on one side four on the other, then unplug the circuit board and you can access the mechanism. You can then turn the piece 180 degrees so that it is correctly in place. Not great quality control from @kwickset, but you can repair it quicker than bringing it back to the store.
Would never suggest buying these. Hours of installation time trying to make it turn the deadbolt. Somehow, sometimes, magically it will work then you can't touch it again or it breaks.
Your customer service phone line goes to a fax machine. Baldwin division gave me another number that also went to a fax. I'm installing my kevo this moment and can't get any live assistance during normal business hours. THIS IS NOT ACCEPTABLE. a company that sells a technical product and doesn't have a live customer service is not a good company. Get your heads out if your rears Kwikset.
This lock is garbage. No instructions and even after watching this it doesn't work. So damn annoying spending hours on something that should be easy that you guys made way too complicated
Hi! Our Consumer Support Team is here to help... please contact them here: kwik.st/3CY5nJT or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Hola, aún funciona este modelo? Intento enlazarlo a mi teléfono pero no lo detecta
I bought two of these and brought them back because sometimes they'd work..sometimes they wouldn't .installed the two new ones..same problem.I have rentals and have always used wieser locks.I`m starting to re think my decision
what happens if the kevo can't turn the bar all the way back into the door? you can do it by hand but the motor doesn't want to continue once it hits just a little resistance so it stops not fully in.
I have amazon echo, a smartthings hub, and HomeKit. Will this be able to be used/controlled by any or all of these things? Thanks!
Hi Matt, Unfortunately, Kevo is not compatible with Echo or Smart Things at this time. However, we are working on compatibility for both! If you have further questions, please do not hesitate to reach out! Thank You, Alicia
Hey Matt,
We just wanted to let you know that there is now a Kevo skill for Amazon Echo!
Thanks,
Kwikset
My Kevo convert does not pair with my phone app. I tried to reset a couple times and try to pair it. However, it does not pari. What should I do? Thanks
Hi Kelvin,
Please give our support team a call at 1-800-327-5625.
Thank you,
Kwikset
Kevo Convert + Kwikset Deadbolt: Current Kwikset Deadbolt Torque Blade (D Shape) the Round faces downward, Kevo Convert black adapter only working for a Upward D Torque Blade - - Been thinking about a few options I could do, but wondering if that's a problem for anyone else // Is there is another adapter or easy way to "make it work" thanks!
Was I supposed to add @Kwikset?
Hi Kick,
Please give our support team a call at 1-800-327-5625 so that an agent can help you.
Thank you,
Kwikset
I had the same problem, you could install your deadbolt upside down, but that would be annoying as you would be turning your key the wrong way to lock and unlock.
I took mine apart, three screws on one side four on the other, then unplug the circuit board and you can access the mechanism. You can then turn the piece 180 degrees so that it is correctly in place.
Not great quality control from @kwickset, but you can repair it quicker than bringing it back to the store.
This is were im at right now.. stuck.
Would never suggest buying these. Hours of installation time trying to make it turn the deadbolt. Somehow, sometimes, magically it will work then you can't touch it again or it breaks.
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/2Xy4a6o or call them at: 1-800-327-LOCK (5625)
@@kwikset that would be great if this phone wasn't to a fax machine. Wtf...
Your customer service phone line goes to a fax machine. Baldwin division gave me another number that also went to a fax. I'm installing my kevo this moment and can't get any live assistance during normal business hours. THIS IS NOT ACCEPTABLE. a company that sells a technical product and doesn't have a live customer service is not a good company. Get your heads out if your rears Kwikset.
This lock is garbage. No instructions and even after watching this it doesn't work. So damn annoying spending hours on something that should be easy that you guys made way too complicated
Hi! Our Consumer Support Team is here to help... please contact them here: kwik.st/3CY5nJT or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social