Fixing a Viewer's BROKEN Gaming PC? - Fix or Flop S1:E19
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- Опубликовано: 25 ноя 2021
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Why is this gaming PC not sending a picture out?! Is it something we can fix? By the way, if you live in the Orlando, FL area and have an issue with your rig, apply to have it (possibly) fixed for free today! gregsalazar.com/fix-or-flop
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#FixOrFlop 
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We've just one more episode in Season 1 of Fix or Flop! I'm a bit sad but also super encouraged by your support for this playlist. We've already begun filming Season 2 and episodes should begin rolling out in early 2022! 🙂 ALSO: _Safe Mode..._ Wow. I can't believe I overlooked Safe Mode. It would've allowed us to boot into Windows with basic VGA drivers, therefore bypassing the problematic Radeon install. We basically did that when we swapped the AMD card for an Nvidia one, but Safe Mode would have been faster and not required another card. To those who mentioned it, thank you!
Im very excited for season 2, this whole series helped me learn more about computers and ultimately helped me fix my own pc when I had issues with it.
@@necromancerln6106 Yay
this season was a huge help for all of us beginners in the field of pc's. thank to this I've manage to learn various troubleshooting that I dont usually see on others. thanks greg!
That's great to hear I look forward to season 2! I just finished watching your video from the other day about the negative experience you had a computer submission. I think you handled the situation pretty well. I'm glad that your continuing the series because you're helping a lot of people while keeping it entertaining!
Even the most experienced PC enthusiasts need a refresher. Thank you for making this series. I'm really enjoying the videos and will continue to watch and give my thumbs up. Happy Holidays!!!
This series is extremely addicting.
I mean it's kinda dumb that we're literally watching pc fixing and yet it's just soooo addicting and I have no idea why
It's really is :D
agree
It's the pc equivalent of a detective series. Was it the gpu, or is the psu keeping a secret..
Addictive. Addicting isn't a word.
Important note: Greg, the use of a second GPU to get into the OS only works when the second GPU is from a different company (ie: your current card is an Nvidia and the backup is AMD). Everyone, please just use safe boot to get into the OS. Safe boot loads basic Windows graphics drivers, so it would work everytime with an issue such as this.
Your driver install got corrupted and when the OS attempted to load the driver into memory it caused the memory to fail, resulting in the DRAM LED to come on.
The graphics card should never have been a concern for two specific reasons:
The issue began after a driver update.
The system displayed the motherboard logo during boot. If your CPU has no onboard video how do you think that was being displayed?
Greg, love this video series, but jeez how can you forget about Safeboot?? LOL
Thank you. I got a tad frustrated and went to put a similar comment.
I agree. I love this series and what Greg is doing, but there are some basic troubleshooting steps to know and safe boot is one of them
Thanks for the clarification, this makes sense.
Hard to boot into safe mode when all you have is a black screen.
that might have not worked but he didnt try it in the video so who knows i mean it should cuz it shouldnt load the driver just like putting in another gfx card
These videos are probably helping so many people who are having PC system problems.
Great to hear you are making a second series.
"It POSTs but then the screen goes black, and the only thing I changed were the graphics drivers"
My first thought was a bad graphics driver, as it fails after the driver initialises. The very first thing I would have tried would be to remove the driver in Safe Mode.
That was Gregtastic. One of the best learning series. Every episode is like class, professor Greg teach its students new lessons. Thank you Greg.
Thanks for watching!
The thing you start to realize when working on computers for so long is that you'll never see it all. You'll never know it all and especially with Windows the simplest things can cause problems. You'll diagnose for days until suddenly you try something that makes no sense and BOOM it works! Keep on rocking it Greg! You're doing great buddy!
FACTS! Lol
Love the vids Greg. Not sure if somebody else asked this question already. But couldn’t you boot into safe mode which would disable the graphics drivers and then uninstall them using DDU? (I’m not an expert but I did stay at a Holiday Inn express one time 🙃)
Yep, 100% could have (and should have)! I took the long way around using a second card.
+1 First thought that came to mind seeing windows start then fail and mention of installing drivers
Holiday Inn Express guru!
Always a good try. A few days ago my Radeon drivers crashed and the card was no longer recognized by them. Normal uninstall and reinstall did nothing. So I had to do exactly that, safe mode and DDU.
AMD drivers have been having the same issue since 2016. Booting into safe mode and uninstalling the drivers is the quick and easy way to do it. You have to research like crazy before installing AMD driver updates.
I love it when the PC decides it wants to be featured on Fix or Flop.
Ooh, oooh, me Greg, pick me!
Greg: here's a VIEWER'S broken PC
Viewers: hey, that looks just like your PC!
Greg: I'm technically a viewer of my channel
I have been trying to watch each of your uploads in my free time. I would just like to say that what you do is truly wonderful. Charging at no extra cost other than needing the viewer's PC which a tech repair company would already do anyways. It's always nice to see someone going out of their way to just help with little in return, thank you for being amazing Greg.
Personally when you described how the issue occurred it immediately made me think of a driver issue. Get into safe mode or reinstall Windows and you should be good to go.
He didn't try getting into safe mode. I've had the same issue.
Petition to rename the series to: Adventures of the little 710. She's the one kid in the 710 class that got to see the world and experience amazing things that none of her peers ever could. I'm invested in the adventure. Do your best little 710!
These videos helped me learn a lot on computers and fix my own pc when it didn't want to post due to bios being outdated compared to my cpu
Booting directly into safe mode would have loaded the generic drivers and enables you to uninstall the buggy drivers with DDU without having to change out the discrete GPU. I did notice that the PC did get to the point where you could have forced safe mode boot before the bad drivers kicked in.
My suspicion is the NVME drive. A corrupted sector would have been enough to bug out the drivers and maybe a few other files causing the hardware like error. Doing a good drive check might be in order unless the NVME has already unallocated the problem sectors.
Another option would be to boot into a different OS entirely, like with a Linux USB. Had to remove faulty drivers that way once.
Wonder why Greg didn't mention F8'ing into Safe Mode? Bad graphic driver installs historically gave been all too common.
@@stevewright1013 I don't think F8 is enabled by default on Windows 10. I think you have to enable it in bcdedit. So in that case the only way to get into safe mode would be to get an installer USB and tell the recovery to boot the main OS into safe mode.
hey greg! this is one of my favorite playlists of yours because even though the deep cleaning, taking things apart and putting them back together is super satisfying, most people are going to look for troubleshooting problems with their or other peoples' system, and i would really appreciate if you could help those people by putting the symptoms of the problems in the description of the video, the title or both so that people with the same problem can find the right video and help if not fix their systems at least steer them in the right direction and teach them the troubleshooting process.
keep up the great work!
I had a similar experience when I built a PC for one of my friends, which had a 1050Ti at the time. I downloaded and installed the Nvidia GPU drivers as usual, but after a restart, it exhibited the same problem shown in the video. At the time, it never occurred to me that I can get into Safe Mode and use DDU, I kept reinstalling the OS. This time I used a previous version of the driver and.. it somehow worked. Maybe the latest drivers at the time were buggy, not sure how or why but I knew the GPU itself wasn't the issue because it was still displaying a picture prior to installing drivers..
Must admit, been hooked with this series as it's an excellent learning experience on troubleshooting various issues, so thanks a ton for this.
coming home to see another fix or flop video is actually the highlight of my day! thank you greg ✨
I love this series. He's such a calm person to watch. Love watching him diagnose PC's. Super helpful for future issue for myself too. 10/10
Really like this series .. it made me subscribe.
Very satisfying when you figure out the problems, and very educational for me.
Thank you and keep it up :D
I also suffered from a bricked PC because of grafics drivers.
I learned that using the tools provided by AMD or Nvidia and just doing fast updates can cause really bad problems.
Also using DDU not in safe mode can lead to issues of things not being properly removed.
I am taking updating grafics drivers way more seriously than before now.
how can you possibly brick a whole pc with just drivers? just reinstall windows if all else fails.
Only update that i can think of that could possibly brick at least the motherboard is a BIOS Flash.
I love how helpful these series are...
It's really nice you made a video about a possibly "niche" issue that people may or may not know about. You are a helpful human! Good job sir.
A good video, very entertaining and informative. Greg, I hope you billed yourself appropriately for the work done!!
You can also test if the GPU is fine with something like a Linux live USB boot, especially if it's an AMD card (quite a few distros will have issues with Nvidia from what I hear). If it boots at the right resolution and loads the drivers, the GPU can't be the thing that's failing. This does unfortunately mean that, unless you have a spare GPU or spare PC to slot your boot drive into, and thus remove the bad driver installation like what was done in this video, you may need to reinstall Windows fresh just to get the drivers working with it again.
I have Ubuntu on SSD for exactly this reason. Trouble shooting. Plus drive cloning, which is so easy on Linux compared to all the questionable tools available for Windows.
well call me confused. You knew the point of failure was the the Graphics Driver. My first response to this would be to boot into Safe Mode and nuke that driver.
Literally have the exact same problem with the same build, ryzen 5 3600 and 6600xt. Tried DDU multiple times and my only solution currently is having to turn my computer on twice for it to post, glad to see someone else had the same problem
I always love seeing your new videos pop up! Always brightens up my day everytime I see ur smile and your face haha. Love from Australia, Sydney ❤
I believe that there is a way to configure windows 10 to boot safe mode using F8 like you could under windows 7. This would be a good thing to do with new or existing builds incase of a problem.
14:58 or just go into safe mode is simpler in my opinion
I'm newer follower and love this series. I went back and watched them all. Keep up the great work Greg!
I find that real handy tool for these occasions is to just try a bootable flash drive with an OS - say Ubuntu - to check if the problem persists on a fresh OS, without tampering with your original boot drive. If it doesn't, then it's probably related to the original OS.
Love this series
Me too Man
Same
X2
Much appreciated! 😀
If you don't have another gpu, just wait for windows to say automatic repair, go into safe mode and use amd driver removal tool. You're not out of luck if the driver had an issue while installing. You will need another computer to download the tool to a USB drive tho.
If your CPU has a APU built into it. If it doesn’t then you’re still fucked
@@trilliedon8728 Not really, no. Ive had this happen and once you force restart the pc it will go into recovery and safe mode doesnt load any drivers, but your GPU will still display the picture using Microsoft basic display adapter driver ;)
DDU has saved me a few times and I make sure to always use that when I get a new card installed, so I am happy it worked for you. Having a backup video card is really important to have, as well, so it is unfortunate they are not readily available from 2020. Another informative and fun video! Thanks as always.
Such an informative series. My friend recently thought his system hit the bucket (kept boot looping) and i instinctively told him to just try and clear the CMOS first. And guess what, it worked.
14:46 "I didn't do anything differently". Yes you did, you DDU'ed the drivers. What most likely happened is Windows was already installing drivers from its catalogue before you started installing the proper drivers resulting mismatched file versions, ultimately corrupting them. As MrMcp76 said below, you could've eliminated a hardware issue by booting into either safe-mode OR using some offline boot media such as WinPE, UBCD, HBD, Linux etc.
Thanks Greg for this new problem. I would've missed the safe mode too and just swap with a working gpu. Im not that patient with all these. LOL.
For sure looking forward for the next season. Happy holiday bro 👍👍😁😘😘
Wow! Haven’t seen that one before! Great fix Greg! Thanks for the education! Greatly appreciated!
love your work Greg .. I have fixed computers for 20 years and have never seen that happen from a GPU Driver being installed .. Incredible
I love watching your videos because it is helping me figure out what possibilities could be the problem.
HALLO GREG MUCH LOVE FROM THE NETHERLANDS, I ENJOY WATCHING YOUR VIDEOS AND LEARN A LOT FROM THEM, KEEP THE GOOD WORK.
Love the videos! Wish I had seen this or the PCDC playlist before i troubleshooted and cleaned out my 6 year old pc just a few weeks ago hah. Would have been great content for you
IIRC the situation you encountered could still be hardware related: cards have VGA passthrough mode when there are no drivers available. Once drivers are loaded, the card routes the signal through its more complicated chips/circuitry. Thus, if the complicated chips/circuitry are fried but the VGA passthrough circuitry is intact, driverless will work but drivers will activate the hardware failure.
You are right. Many would have pinpointed the issue being a faulty addon component never realising that it could be the software or firmware which had been installed. I had an issue with a new build also not booting even from the very first boot. When I say not booting that also meant no fans spinning, a dead build. After some time I began replacing different cables and lo and behold it was the sata cable to the hdd. Sounds stupid as it also was a new cable but the pc booted up straight away.
I enjoy watching your analysis in this series. Keep up the great work.
I love watching my daily dose of Greg Salazar! Plus we can learn from these videos!
yes another one please keep them coming bud I'm loving this series so far
The spinning dial is the gatekeeper. If something goes wrong after the spinning dial appears (even if a post logo is still on screen) it’s windows. The other thing is that it is possible to get into safe mode/driverless mode even the moment that dial appears. I wish drivers were simple, but they do configuration as well… if it misreads, or fails to write all the files it needs… it can really screw things up. Refreshing windows is a good solution! Love the show!
Source: I worked on AMDs auto detect platform quite a few years ago.
Thanks for the series. Will certainly be watching your 2022 series.
I had the exact same issue when I built my new computer 4 months ago. My motherboard's VGA LED was flashing and I couldn't figure it out as it was a new card. Turns out, I didn't take off the guard. But when I took the guard off, still no picture. I still had my old graphics card, so put that back in, booted into windows, uninstalled some old drivers, put in my new card, and it worked!
I really do love the look of those Masterbox cases. I personally have the Q500L, but plan to get a Q300L like you have here for a secondary system I'm building.
Thank you for always inspiring me, i will always look up to you! Keep up the amazing videos! ❤
Hi Greg, brilliant series, it's been fun to watch. Except this one. I do think you should perhaps put out a short update showing how to use Safeboot in the first instance to try to tackle this kind of problem(and many other driver instal related issues) before starting to swap out pieces of hardware. Otherwise definitely looking forward to season 2.
Im absolutely living for these series
Greg, I can wholeheartedly say that the community and I would have 100% supported you if you went off on that guy. You don't have to tip toe around those situations. You have earned the hearts and respect of many of us. Thank you for your content and all you do for us.
I wish I had someone like you nearby to me to troubleshoot the issues in my current build. I did a lot of upgrading recently, and I've gone through all the proper steps of re-installing windows and doing all my drivers and such, but I still can't seem to work out the small stutters that happen now and then
I updated to the latest driver for my amd APU and not only did it not fix the crashing the original driver had, but it introduced an audio crackling issue. I went to a 13 month old driver that’s still newer than the original and it seems to work fine.
I think, probably, I would have gone with the "what changed last" principle of troubleshooting. The last change were the graphics drivers. That was my first thought when you mentioned the symptoms. It's not always right, there are coincidences, but it's a good place to start.
I'm glad you got this issue fixed. I feel like you are a bit lucky on this one. I have seen a similar problem with an Asus board and the flashing dram light. I am led to believe it is a cpu issue, at least the memory controller on the cpu, and not the ram itself, but I have no real way to prove it. In my case after resetting the bios to no avail, i put in a 2400mhz single stick and got a post (it only worked in dimm 4 no less). I went to bios, updated it to latest stable version (the board didn't have flashback). After flashing dram some more and me fiddling memory configurations some more I got it to post again. This time I opened bios and adjusted (increased) soc voltage. Booted perfectly fine. Reinstalled the original memory, I never got the problem again.
At the point I just auto like you’re video’s from the beginning 😅👍🏽 great job Greg!
I honestly find this series Fix or Flop interesting. It does give me knowledge on what I should do whenever I troubleshoot a system.
I did face this problem when I was trying to enable NIS in geforce experience and I just DDU the old driver and did a clean graphics driver install and it fixed it.
Interesting to see how Greg moves on these issues. An essential tool to include are a few different Linux USB boot media. We all do stuff differently I guess.
This actually happened to me on my current system through the GeForce driver client. Fortunately, I was able to boot in safe mode. I generally just clicked the "recommended" Express Installation through the GeForce client. For whatever reason, the files corrupted during installation and all of my graphics kicked out. Through safe mode, I was able to navigate on whatever the native VGA resolution is on my previous settings to run the graphics setup and install from my downloads folder (I felt like I was using a 2000's laptop). Lesson learned, I will never use the "express installation" option in GeForce Experience. Manual -> Clean Installation -> Save "setup.exe" for driver to desktop and run from there. What a mess those driver updates can be... Awesome troubleshooting of this issue, though. Loved the content, as always.
Without another GFX card you can boot into safe mode with Command Prompt or Networking, go to device manager, and remove display adapter or run DDU
Always enjoy watching this series
Recently I had a problem when I was swapping all of my working components from one case to a new case (011D Mini) and it would not post, everything was connected and worked fine beforehand.
So I cleared my cmos and waited about 3 hours till I attempted to boot again, fixed my issue...thankfully
We just learn so much with these videos. Thanks Greg!
Thanks so much for watching!
Booting into safe mode could also help in fixing this issue. Once you boot you DDU the display drivers then reatart your PC.
NIce video thanx. I have had this many times with diffrent configs always driver issues :(
Ur PC CGI skills are getting better and better every week 👍🏼
Greg, thanks for all the information you provide in these videos. You mentioned that you like to use small computer cases (even though you use full size components). What cases do you recommend for an air cooled system? Was this case a Pantech P300?
Your amazing. Sooo helpful and considerate. BEST RUclipsR EVERRRRR. Keep up the great work
Recently found your videos and have been enjoying them alot especially the deep clean 0c
I have a really old ATI HD 5450 256MB GPU that I use for something like this. I think I bought it for $15. Saved me a few times with issues like this. Great video! Thanks Greg
Thank you for this series and this video especially.... Did my first build yesterday and despite all new components, I couldn't POST and had solid DRAM lights.
After wasting time swapping DIMMs for a while, I remembered, the light might not mean DRAM. A little googling later, I realized I need to update my B550 motherboard's BIOS. Fortunately, it had USB flashback.
Just had to download the correct BIOS file.... ASUS seems to have 5 MBs with almost the same name!
That trusty GT710 is so clutch. Good video as usual Greg. :)
Thanks for the video, my graphics card stop working today and I have graphics on my Intel CPU so I kind of narrowed it done to the graphics card, because when I took the card out my PC booted. And the last thing I did was install new drivers to play cod vanguard. And I put another card in the slot to make sure it was not dead and it worked. But when i put the card back in, it will not post. I will do a little more trouble shooting by installing the graphics card into another working PC. Keep making the videos , I love your channel.
i was about to spend money on a new card, I will continue the testing on Sunday. i was hoping it was something else , because graphics card are so hard to get . i really think it might be the driver update.
Greg shakes fist and shouts in frustration.. "RADEON DRIVERS!", lol.
im learning sooo much! thanks!
So I'm commenting as I watch and I'm at about the 9 minute mark. One thing you can try that has helped me in the past is going to the recovery options menu and getting into the Windows Boot Options menu and turning off driver signatures, sometimes that will get you back into the OS and you can update drivers again
i recently fixed my old pc up & updated my graphic drivers for GT 630 & it would do the same thing & thank you this helped me fix mine
Good learning experience :D amazing videos!
I actually did have something like this happen a while back when I built a cheap x79 Xeon PC. Had a Fury X installed AMD drivers restarted and the same black screen. Have a GT 730 laying around as a testing card and system started with it. Ended up just trying again and it worked computers can be odd sometimes.
Glad I found this video 3 months later. Concerning the Radeon Driver , you'll install it in the safest way possible, you will still have a black screen(for newer driver versions apparently). On the AMD website in the graphics drivers tab, they recommend an older driver(marked as "recommended") for you to install instead of the newer ones(marked as "optional"), AMD stating the recommended one is the most stable one. I might think that this black screen problem occurs only on ASUS' Mobo because i've seen lot of them having this issue. On the Other side ….. I myself own a Gigabyte motherboard and never got any black screen ever installing newer or older versions of the drivers, but... the software tends to crash constantly when trying to tune something and after crashing it resets all my personal fan curves to default. And performance wise concerning newer drivers (if you manage to install without getting black screen) gives you big performance drop:- high temps+ low fps in Warzone especially. In addition, Radeon Drivers are just a pain in the butt to install it properly, it won't update automatically like team green, you cant update over an older version also ; your system may crash and cause black screen; you'll have to use DDU everytime if you want install newer versions.
love this all series i hope more to come!
At first I think that your RAM will be the cause, however, I was wrong. It is a good things to learn new things on this channel. Great info.
Had the VGA light stuck on when I couldn't get my system to post, was just stuck at the POST screen until I reset. The VGA light was the diag light lit up, and I had just won a 3070 from the Newegg shuffle a couple days prior. I was irrationally irritated because it took almost 250 entries to finally win (3-4 times every week since April 2020). Stuck my old card it, and had the same issue. Had a small sigh of relief, but was bewildered to find out it was a RAM issue. It was the second brand new kit to die in a year. Ended up swapping out the motherboard with the one I won in the shuffle as well, since I can only assume that was what killed both kits of RAM so quickly.
I ran into this same issue (I think) about a month ago. Also using a 6600XT. I installed a secondary SSD and new ddr4. Turned on my machine and no post. I have a 5600G currently so I tried taking the card out and tried getting a picture with the APU. Long story short it didn’t work, and after a few days of trouble shooting I ended up just wiping my boot drive and reinstalling windows. Everything worked as normal and when I went to install the graphics driver, the system restarted and no picture. Started the process all over again and installed a different version of the driver and so far so good. Now I’m just nervous to update the driver.
Anyways, saving this video for the future!
Love the content do really miss the deep cleaning videos!
just recently discovered your channel and im binge watching the shit outta this series
I had the same issue using the auto detect tool on an amd apu, what seemed to work with out going into safe mode or anything was to use another HDMI port on the monitor. not sure if its a general solution but its worth the try.
Had the same issue while back with my AMD 7990, from that time i never trust software to identify my GPU and always do it manualy and do clean install to be super sure.
I have a local remote access program (Splashtop) installed on my PC for such eventuallities, so as long as it boots I can access the operating system via a secondary device and DDU the troublesome graphics drivers.
I've seen something like this happen before. I'm late, I know.
I can actually explain the black screen you're seeing.
When you're booting your PC, it will always boot in a standard VGA mode. There's no graphics drivers loaded or anything like that. The only thing the card is doing is loading its own BIOS and waiting for windows to give it a driver to work with.
As soon as windows completes loading, it will attempt to initialize the drivers installed to that system. In this case, it tries and fails. This is often due to corrupted driver installs regardless of driver origin. (it happens, and it sucks.)
You took the long way around by installing a new graphics card. However, it was the safest bet.
Very good looking build and awesome video. Keep it up!
I like the different problem for a change... keep it up :)
I'm into the series so much I hear the opening line in my head at night
This here - is another viewer's *inhales* BROKEN gaming pc
Reset your secure boot keys. The reason it breaks is the Secure Boot state is triggering. Uninstall driver and try again. I do see this with a couple ESRI applications like Arc Map or Cad Cam.
What one could also try, if no other graphics card on hand, is going to windows safe mofe from the windows repairing window. Because the driver usually doesn't kick in when in safe mode, which lets you fast ddu and let windows reinstall those drivers for you to boot and install the official one, done it before, so i know for aure that is also a solution. Thanks for the informative video though, i really love them, keep it up!
This is why I ALWAYS, ALWAYS, ALWAYS do a "clean" install of all my video driver updates, SPECIFICALLY to NOT have problems like this.