I can’t imagine the anxiety and panic these interactions would give me. Hate that you and so many others have to constantly fight to educate people around you just so you can have basic rights. Sending love ❤️
The stuff you guys go through on a constant basis, wow. Just watched some of these videos past day. Respect to you guys for having to endure that constantly. Hope somehow it gets easier and more accepted in society.
Honestly its at this point getting the DOJ involved and getting them fined is the only way they will start enforcing education. Because with how many times you have had issues the management and staff clearly dont care to learn or remember the laws.
That’s so horrible. They certainly aren’t following the law here. They need to have someone come in and educate the entire staff it sounds like. Like, every employee should be educated on service dogs. So sorry they put you through that. You shouldn’t even have to verify her training. I mean, that’s so wrong.
Yeah they legally can’t ask to verify her training. But that’s the most I would consider giving. Get them on the phone with the service dog program, and then they have to listen and be educated.
Your sigh of relief is possibly the biggest I've ever heard. It should not have to be like that. You should be able to go anywhere like your legally allowed to do without any trouble.
@@ServiceDogPaws it was easy to tell. But it shouldn't be like that. You should be able to go wherever without issues. There shouldn't be any weight in the first place!
@Boston Gal per law, they can only be denied in burn units/operating rooms. Churches have the option to deny. But ours is wonderful when we go. That’s it.
@@ServiceDogPaws Don’t forget that there are some areas of zoos where SAs are restricted (for the SAs and zoo animals safety) as well. Not many areas, but there are some (mostly where the animals on display are natural prey or predator of dogs).
@@luv2icesk8lots that’s for the safety of the SA and their handler. And from my own experience they’re pretty chill about it. Chill in regards how they handle things. They’re not absolute assholes and are very well trained in dealing with SA’s.
Keep doing these kinds of videos please it teaches me as a Canadian what my rights would be the next time coming into the USA for the first time with my first service dog so thank you for teaching us all
That man was an angel to show up and help you! I was so frustrated for you, you always do so well, even you feel terrible. If you ever want to come up North and enjoy the area, I’ll be happy to show you around! VT and NH are much better in general for service animals. We also have same medical conditions, besides CRPS, so I’ll certainly be in the same boat lol!😂
I've been following your videos for a while now and I'm so glad you educate people on service animal laws and regulations! I hate that people treat you that way! I am glad you also speak on emotional support animals how they don't have public access I've had my service dog almost attacked in a few places and the owners tell me their emotional support animals are allowed in places and they most definitely are not allowed in places in public. I love your videos Sad to say, I have fallen victim to buying one of the service dog I.D.s before I started my training without fully knowing it was a scam... I feel like an idiot for doing that but my teacher at the program told me that and I was so embarrassed
OMG!!! I can’t believe that while I’m watching your vid it gets interrupted by an ad offering fake IDs if people go on their site, fill out the survey and pay for a doctor to issue them IDs so they can take their ESAs into non pet policy places. I’m INCENSED!!!😡😡😡Wondering if it’s not a coincidence.. thinking maybe your videos are being targeted with this type of ad on purpose.
Obviously you didn't watch the video cause there is no such thing as id's for service dogs. There's only scam websites that offer such ids which looks official but means nothing as the ada law doesn't require service dog to have an id. I guarantee that if a service dog handler has such "id" for there "service dog" 99.9% the time the dog is a fake which is a federal offense in the state I'm in So in short no. Legally she is not required to give any id or paperwork. It's illegal for businesses to ask for that
@@carmengogeidnas9670 this question has already been answered to u. But no. SA DONOT have to present anything. She's not being a Karen. This casino staff is wilfully ignorant and violating federal law.
@@ginabell694 Tribal Nations( native amarican reservations) are, for the most part, largely exempt from the ADA. They are not required to allow service animals some allow them because they are tired of dealing with it or are being nice. And only 2 states allow casinos off Tribal land and I doubt she was in either.
The start of the second clip, I knew Immediately that it was the same place as all your other access videos. The amount of times that I've seen that desk is shocking. The last one I remember was where you went and sat down past the barriers because of your heart and they couldn't stop you. The amount of times you've been to the casino, you'd have thought that they all knew you by now! 😅😂
you would think some of them would be smart enough to know the laws and the questions they can and cannot ask POINT BLANK PERIOD just my personal opinion you would hope anyways
@@bertiesark they should know. They hould be taught. And if an issue occurs then they should listen to the handler and what they have to say. I like to think is more of a common opinion but watching these videos I just don't know!
After all that, after 30 years of the ADA the response is: "I still gotta call it in..." No, you need to know and observe the law. Past tine for offenses to be met with heavy penalties.
I absolutely cannot believe that you’re literally telling them you could go into crisis and they’re ignoring you while they check in other ppl that are arriving. Even a 5 yr old would now that a pulse of 143 is alarming. I also have P.OT.S. In addition to several other dx.’s and am currently owner training my puppy ~as a service dog/medical alert animal ~ as well. Also, one of my specialists asked me for her I.d. during an office visit ~and I was so surprised that I actually had to educate them on what they are legally allowed to ask and also about scammers. Unbelievable what we go through bc of all the scam sites, not to mention the anxiety that follows, for those of us affected, during these types of situations. I think what you’re doing is amazing, and hopefully one day the scammers will be stopped at the door and ppl will finally be truly educated.
First things first, I am so sorry that you went through this. I have been there way too many times. I had forgotten how traumatic this is. This made my anxiety go crazy, just to watch. Again, I am so sorry. I hate that this continues to be an issue. In the 16+ years I’ve had a service dogs things haven’t changed. It’s beyond frustrating. I use to keep the A.D.A. Laws printed and laminated with me at all times before I became house bound. Because of issues like this. Plus a health check from his Veterinarian with current vaccine record. (Which I did not need to have or show). Plus, his paperwork of completion for canine good citizenship. (Which I did not need to have or show). I’d show them the laws first. Then ask for person in charge. Then call the police. It is a federal law. The police have to back you. Of course I’ve had this all fail also and I’ve actually passed out and ended up in the hospital. That Casino needs to be educated or be sued. I hope you complained. I hope they compensated you for your room. I’m so sorry. I hope you contacted EVERYONE!
I am so lucky that the casino closest to me is educated and if they don't know they ask questions politely. Several of our elders hear know us personally so we don't have these issues there but I did recently have an access issue at a gas station on the way home from a specialist appointment. It's sad how poorly trained some places employees are. I am glad the hotel supervisor was at least educated.
God you are beyond stupid. All Mya does when we are home is play. She has monthly subscription boxes of toys and treats she gets. She picks her own toys out at the store. She’s off leash trained so she gets to run freely without being tethered. She enjoys hiking. She’s always up to date on every vaccine, heartworm preventative, flea and tick preventative. This dog sticks to me like glue. She loves her life. Just because she doesn’t get pet by EVERY single person doesn’t mean she doesn’t know love. She’s my best fucking friend. And she gets love and attention from plenty of people. You can righteously just fuck off. You don’t know shit about me or my dog. She’s treated like family. Spoiled like the daughter I don’t have. You have absolutely no idea. So kiss my ass and fuck yourself.
Service Dog Paws why did you say that? Please don’t harass me cause I have dealt with so much harassment in the past with an American boy sending me nasty messages on Instagram and we had to get police involved and now it’s all over
@@leanneparker8652 you aren’t even apart of this conversation. And no one is harassing you. If you are on MY page, commenting on MY things, you’re doing that by your own choice. I was sexually molested as a kid, domestic abuse as an adult, and I’m not using it as an excuse to ask people not to harass me when no one is. Why did I say what I said? Because it’s the truth 100%. I don’t speak lies.
@@axewuf I’m honest. And I have zero apologies for that. If people are going to give stupid replies, they’re going to get responses they don’t like. This is my account. I owe no one anything. So if you come here to talk crap, expect it to be on your back while you’re tossed out the door. Is what it is. I don’t play this bullshit that people try to do on the internet. Thinking they can say what they want when they want because it’s the internet and they have a screen to hide their face. Your feelings gonna be hurt by the time I’m done. Because at the end of the day, it’s my real day to day life. Not anyone else’s. As I’m typing this she’s cuddled in my lap on the couch. So I would say she enjoys every second.
It’s the fact that you had to CHANGE your fluid bag on the ground in front of random people is probably one of the most uncomfortable and scariest thing that you probably had to go through while at that casino. I hate that they made you do that.
@@jjhappymermaids that’s what had me beyond upset. This still tops almost every experience I’ve had. Other than being denied entry to labor and delivery during a high risk pregnancy after a fall. Had to literally call another hospital and go to them.
I’m so sorry that this happened… again. It’s just very frustrating how uneducated grown adults can be. I am not a service dog user. I am just a teenager wanting to educate myself on service animals. It’s amazing how a dog can be such a help to humans, whether it be a service dog, esa, or just a family pet. But service dogs have so much responsibility and it’s incredible how they can detect the onset of medical episodes or help their owners through everyday life. Every place I work I guarantee I will make sure that they are educated on ADA laws, specifically service animals. All employees should be required to know these laws, and they are very simple and not difficult to understand. Anyway… after my long rant, I just wanted to let you know that you truly are educating so many people. Me being one of them. Thank you so much for being willing to share these unfortunate experiences so people like me can learn more about ADA laws.
@@ServiceDogPaws the security guards you had to put up with. I watch your videos & then I train my officers to make sure they don’t do anything illegal and put our guests through what I have seen you go through. Srry I should have been more specific, but really thank you for teaching people all this so I can train my guys the right way
I wasn’t sure which is why I asked. Lol. I thought you might be saying the security in this video knew more and I was like waiiiit one minute.😂 I’m so happy I’ve been able to help. It definitely makes life easier on all who have service animals. If you would like, feel free to contact me via other social media or email if you have any further questions in regards to training your security officers. Servicedogpaw@gmail.com
My husband and I love blackjack also, I wish Alabama had blackjack! I guess we'll have to plan a trip to Mississippi but idk about it after how much trouble they give the three of you. I couldn't handle that stress and idk if I want to if I want to give my money to an uneducated facility like that.
I’m so sorry girl. The DOJ basically won’t do anything. I’ve reported hotels and doctors to them and they basically mail me months later and say they have bigger priorities. Each state does though have a disability advocacy program that you can call. Alabama’s (ADAP) can probably put you in touch with someone in MS.
I have ESA animals, they never, ever go with me to non pet friendly places. How people that run and own businesses don't know the law. This is one of the first things educated myself on! This just blows my mind.
Gurl- I too have IBS and am forced to rely on LOMOTIL (thats the med u mentioned) I cant take Viberzi for mine as I dont have a gallbladder but maybe you COULD? Some days I have to take 16- it SUCKS! And your mouth is dry from.both the trots AND that medication! You need to file a complaint with the civil rights commission in whatever state the casino is IN! I had to file against a convenience store in my town......sucks but you know what? The employees in that store are THE BEST trained regarding service animals and the ADA in town!!!!!!!
you think offering to call the training place to verify is making it worse for owner-trainers? owner training would not have same contacts to verify training but i like to keep log of training hours, where when what, and keep that on hand.
I have IBSM and we have an emergency kit in all the cars. extra pants, extra undies, wipes, trash bags, toilet paper, and a tiny fold up “potty” Incase we need to just pull over and put up a tarp around me. I was fired from my last job for showing up 10 minutes late because i had to pull over to a gas station. (I fought them on is legally) I feel you and know the struggle. I also have a service dog 2.
What is penalty for violating the act on disability, if it is a fine or prison sentence then it should be applied. Breaking the law is breaking the law, ignorance is no excuse.
Hi, I’m so sorry. I hope you feel better soon. It’s sad that people aren’t educated. Today we walked passsed by a food place. It said certified service animals only. Thankfully me and Lexi did not have an issue. Again, hope that your stomach gets better.
I use to WORK at the Marriott Hotel, Suite&Inns with my SD, never an issue, and use to be customers at my Casino&Hotel and have NEVER had such problems....only had issues with my local Casino&Hotel taking away the job offer because of my Service Dog, so apparently not allowed to be hired with a Service Dog...just customers 🙄 😒
It's because Mya isn't a fab four I bet-- I have issues with mine because she's a lab mix. Did you explain to them that a vest isn't a requirement either? So sorry you have to deal with this. :(
No I didn’t. One argument at a time. After the vest comment, he said he couldn’t promise the hotel wouldn’t charge us extra fees. And in told him that’s illegal too
I've delt with the issue and when I contacted multiple lawyers about it they all told me pretty much the same thing. Which is actually casinos are one of the only places in the usa that can legally deny service animals because they are on Native American land it doesn't have to abide by the same laws.
@@dragonlover1 no you’re fine.♥️ “This includes all land within an Indian reservation and all land outside a reservation that has been placed under federal superintendence and designated primarily for Indian use. As a general rule, state laws do not apply to Indians in Indian country. Instead, tribal and federal laws apply.” That’s a copy and paste off of a government website.
@@ServiceDogPaws but I still don't think you can do anything about it from just what I've heard from lawyers because they are sovereign places either lawyers don't want to deal with them so they say that they don't have to follow ada guidelines or they don't know anything and are saying it.
@@dragonlover1 there’s definitely something you can do. Just gotta find the right people. The media doesn’t hurt. News stations. Etc. At the very least, they don’t want the scrutiny of potentially being blasted on the news. Send the right email, you’ll get their attention.
Get a casino host they will know you and help with comps I would think once you establish you dog with that person they should take care of you easily . They also will comp free rooms meals as you play with a casino card . I'm sorry you have to go through this , I'm in Alabama and been to the same casino , my step mom only deals with her host I hope it helps .😊
I've been saying to individuals who ask for those.... ""papers" your are asking for something that is illegal, unless necessary for and/if shown, only shown for court purposes or absolute emergencies for some weird odd reason &that is not at this time. So thats when they are shown&again thats only their training, their special task training for....etc." ....and its true😁😉...we wouldnt show that unless for emergencies or in court/legal purposes...so thats "the script" ive kinda been using lately and it's kind of actually REALLY been helping/working, at least in my local areas (the 2 different counties i travel throughout)...I still do the cards and everything too+verbal education and I found this really cool and cute rainbow Service dog scan code card that goes right to the ADA law cite-found on Etsy😉🥰
The way you are treated in these videos where you are denied access is infuriating. My husband’s bff is blind, he has a service dog from the seeing eye foundation. He is never stopped. We couple cruise together on several occasions, dine around town and they love the casinos in Atlantic City. All his dog’s gear is black and red. With a leather harness. Idk if it’s the pink that’s freaking everyone out?? I appreciate you and what you’re doing! I’m so sorry this is still a problem. The pink is the only thing I’m seeing as unofficial looking. Idk it shouldn’t matter though….❤❤❤❤❤❤ you have the patience of a Saint.
This is beyond infuriating to me. I have a lot of mobility issues and have to use a wheelchair when. I'm not in my house. We can't imagine someone who is supposed to be professional saying "You can come in here unless you show me that that's a real wheelchair or that you genuinely need it". Its absurd. Businesses can get in serious trouble if they aren't ADA compliant and this casino is not fully ADA compliant. It's illegal. If they're policies are wrong why should you have to suffer because of their mistake. Especially when you're trying to educate them and let them know what the policy should be and they aren't listening. What they're doing is illegal and they don't believe you because of people who are trying to take advantage of other people's disabilities and needs.
So I've had these question for a while before you met your husband have you ever lost things while you were out or has someone tried taking your cart and placing things back?
This makes me think of Meeka the husky and her owners faking her as a service dog and having a fake ID card, I’m sorry this happened. If Meeka was there and you saw her and her owners you would not be happy
I would be suing their butts off for forcing me to do medical care at the entrance of the casino and the humiliation that can cause. I would get this video to a lawyer
No. I shouldn’t have had to go anywhere else. Let’s make someone with multiple medical illnesses walk all the way back to their car. I was already having cardiac issues with a high heart rate.
@@ServiceDogPaws I agree you shouldn't have to go anywhere but the room you reserved it is disgusting how they treated you and in so many ways against your human rights IMPO
Yes, a Native American-owned casino can deny access to a service dog because Indian tribes are not obligated to follow the Americans with Disabilities Act (ADA) in regard to service animals: Tribal sovereign immunity
@@Disapointedmellencol they are not obligated. But in this situation, they have chose to oblige. They are ADA accessible, etc. They have access for wheelchair and they allowservice Animals. They just want an ID card because they’re so uneducated. So that’s what makes this situation I guess difficult. Is that they’re choosing to go with the law and abide by it. But they are not doing it correctly because they aren’t educated. And no one gives a fuck to listen to the little white girl. So whatever.
The number one question I have, is what needs to be done so this doesn’t happen again there? And why haven’t they already done that?? This is just unconscionable.
Is this the same casino as the other casino access issue? Edit 1: Just heard you guys say it was lol. Edit 2: DID SHE JUST ASSUME MYA'S GENDER?!?! 😂 Edit 3: lmao 9;30 sounded like a Pacman sound.
I cant believe these jerks they are so ignorant as too which are real service dogs an or fake ones 😤 like it bugs me that places do this to you all the time wtf, if I had money I'd sue the shit out of them so illegal
This is so ridiculous! Since you’ve been to this casino before, from what I’ve heard in the video, how do they not know what the rules and regulations regarding service dogs like Mya!? Why do we have to explain it to so many people? I also get frustrated with having to explain it multiple times. I feel there needs to be more requirements to learn the ADA before applying for a job position, regardless of work environment. I’m sorry you had to deal with this again! At least SOMEONE was educated at that Hotel, but still.
Omgoodness…..all the interruptions, and then the service desk lady continues with interruptions and was even trying to talk over the manager while he was talking to you….completely ridiculous. Also, they really should have comped your room or a meal or given you some complementary casino chips….something considering this wasn’t the first or even the second time you had issues and frustrations with them but actually the third time ~ which you had mentioned to the manager ~ in addition to the fact that you hadn’t been back for a year bc of it. Granted the manager was educated and respectful but what you went through for the 30 minutes before you were able to talk to him was unacceptable in addition to the previous visits. I was just thoroughly disgusted by the majority of your experience ~ the staffs attitude as well as the fact that the manager didn’t ask how you were doing, or if you needed to sit down, and he really should have had the service desk lady step aside and handled your check personally at that point and also like I said he definitely should have offered you some sort of compensation for your frustrations.
Several of my SD teams have had this same issue. One recently with PD who told her he didn’t need to see her ADA law card because he knew the law. Told her if she didn’t leave the Subway sandwich shop as it is private property ( he was educated that if a private property serves the public they cannot deny SD teams access) he would arrest her. This was the same cop that when he walked in the shop after being called by the employee, asked what the issue was to which she said she refuses to serve me because I have a service dog. The cop said what serve dog? The dog was under the booth the entire time behaving as an SD should. The employee then lied and said the customer was screaming and pounding on the counter demanding service. The handler explained that she had been sitting at the booth waiting for the officer to arrive. How could she be doing that when she and the dog had been in the booth the whole time? Cop believed the employee over the handler and had her trespassed for a year. She’s now contacted a disability rights lawyer. And if filing against the franchise owner, the employee and the local PD. Often times uneducated people in perceived positions of power believe they can do whatever they want because these PA issues are not taken seriously by local, State or even the Disability Rights offices. It’s like they formed these entities to make themselves feel like they’re doing something good but a really only collecting pay checks and patting the disabled complaints on the head with yeah yeah we’ll look into that and get back to you…. It’s the last form of discrimination that’s ok apparently.😡😡😡
@@danilrbb I know, dealing with ignorant employees is bad enough, but having to deal "stupid and proud of it" cops is even worse. Two things I've noticed in majority of these type of videos, one, the SD owners are fairly young, looks like 30 or under, and two, the SD owners usually unprepared. Not much can be done about employees and cops looking down at you because of your age, but you can be better prepared! I'm a older guy, 62, and I've required the use of a SD for a little over 10 years now, due to injuries sustained in Afghanistan. I have found that having a vest on my dog, (even though ADA says she doesn't have to), whenever we go into a business. My dog is huge, 170 lbs huge, she catches everyone's attention, she's hard to overlook. So I printed the pertinent sections of the ADA law, highlighted the important areas, then had the pages professionally laminated. I printed, and highlighted another copy, but didn't laminate it. I then did the same procedure with my State's SD laws, (all 50 State's have SD laws. The reason for having your State's laws, some arrogant cops will tell you they "aren't Federal cops and their job isn't to handle Federal law, only State". That's when you hand them your copy of your State SD laws !! It also doesn't hurt to have those ADA law business cards. I bought mine from Amazon, I think it was 100 cards for $8.99. Then there is "trespassing, interfering with an investigation, disorderly conduct", etc. These are B.S. charges, or contempt of cop. You'll have to decide if standing your ground is worth being arrested for. Me? Charge me, take me to the local jail on bogus charges ! When my attorney and I get done with the lawsuits, I'll own a chunk of the business, the cop will lose his "qualified immunity" because he/she refused the written federal and State laws you presented and they refused to enforce either one. I'll own a good chunk of the PD department, and maybe some of the cop's personal assets.
Is this a casino owned by a Native American tribe, or in your area, are they governed by a public or private entity? In our area, they are all owned by Native American tribes, and are thus not touched by ADA, sadly. I made a point to email them before going to their facilities to see if they are allowing service dogs, just because I was afraid of this exact scenario. I saved the email and screen shorted it too. I’m sorry you have to deal with this. I saw your insta update, and came here just to see the video. Dude, you are injecting fluids into a line and they are still trying to figure out if you should be allowed in?! And you are sitting on the disgusting floor to manage that stuff, they can’t even offer a chair or privacy?! Freggin rude!
That's not actually true... Reservations are still federally regulated, and ADA is federal law. Additionally many tribes have a large population of elderly and disabled, including veterans, all of which are taken care wherever and whenever possible.
@@MakAttack33 sovereign immunity still exists. It's true that they do typically follow ADA anyways due to the large elderly and disabled community that utilize their facilities. But a lawsuit against them would likely fall on deaf ears due to sovereign immunity.
@@yarnkillah I’m contacting lawyers to figure out for sure. But they are still federally regulated. Even if it’s not a lawsuit, pushing for proper education can make a big difference.
@@yarnkillah This is how it is where I live as well. I have a service dog, but I haven't bothered trying to go to any of the casinos on reservations purely because they are still sovereign nations and not subject to the ADA. I hate confrontation and I don't want to risk it
At least you guys got let through but even him saying all you have to look out for is a vest would make me mad and I would even comment on that because anybody can put a vest on their dog doesn't make it a service dog and I know you know that
I'm really sorry yet again. But even the vest thing you were told in the end with the first guy isn't accurate. He said, if it's got a vest, it's a SD. We all know fakes often just slap on a marked vest and don't necessarily show an ID unless asked. However, SD's legally don't have to be vested or have any special markings, which I've always been told is because many people cannot put a vest on a dog, in case of emergency where you have to grab the dog and go and don't have time. I know you couldn't argue anymore when you already don't feel well and the guy finally decided to let you go -- but still, it shows you that the people who think they know the law really don't. I also don't understand why he felt the need to call his supervisor if he was already a supervisor and seemed not to be questioning your legitimacy in the end. In the future, when you find someone who seems to understand, get that person's info so if you encounter another problem, tell those people, "call Joe Schmo who works for x department at this casino, and he will verify the laws with you." They often listen to their own staff more than you saying to call your program (and I feel terrible for people who don't even have that option -- but these situations are an important consideration about using a program over self-training because you are least get some advocacy help). He also could have at least escorted you through the casino to make sure you got to the room or wherever else you were headed without further issue in that moment. You can always make that request when you find someone who cooperates -- or let that person call a staff member to have them escort you if they can't for some reason. Some programs or orgs like IAADP are willing to arrange to provide staff trainings that may help where there is a problem at certain places chronically. Someone in my class got a lawyer to help her when she encountered issue after issue during a hospital and rehab stay. He helped her sue and didn't even ask for a dime of money for damages -- she just wanted there to be mandatory staff retraining yearly for service dog access and requiring all new staff to also be educated as part of their initial training. She said she was willing to endure legal proceedings (which the hospital had to pay for as well so legal fees didn't come out of her pocket). She said there was never an issue after that. Keep fighting the fight. Seems like we are all alone when these things happen to us on repeated, but the reality is that it happens to many of us every day. The more we push back as a collective group wherever we encounter these problems in this country, the further the needle will inch closer to that end goal I've been there too. It's frustrating as hell, and more so when it's making you feel sick. I commend you for not caving to show those papers from the program even when you're sick. Shows your level of dedication for the next person. That's what my program taught us to do as well. I am hoping that I'll see this get easier in my lifetime. Oh one more thing aside from doing what you said: get a politician and disability advocates involved. Find out who the local, state, federal rep is as well as local disability orgs wherever you encountered access denials or other issues -- and yes, reservations also have their own reps and non-profit organizations that may be able to help you too -- the staff from reps have people who specialize in various areas and will help do heavy lifting to advocate, educate, and go to great lengths to assist however they can.
Unfortunately, here in N.Y. all of the casinos are operated by the Native Americans. I don't know if people with legit service dogs have been denied access rights by those casinos. I'm guessing they probably have.
As a service dog user I feel your frustration. However, this casino is part of the Indian tribe. It is considered a sovereign nation and ADA does not apply.
It’s a bit more complicated. As they are open to the public, disability accessible in accommodation with the ADA. They allow service animals. And they do have to follow certain federal regulations. In this case, they are wrong. They allow it. But they aren’t educated.
@@ServiceDogPaws there are several cases regarding Indian casinos that are open to public. All were dismissed due to the defense of “sovereign immunity”. It is one of the only 2 exemptions to ADA.
@@kapantais if the casino is taking federal funds, then federal laws do apply. It doesn't matter if they r tribe owned or not. If they r operating their business in this country, especially a type of business that uses federal funds, then federal laws apply to them.
It depends. Native American Reservations are exempt from federal law. They make their own laws. But when it comes to businesses open to the public, if they are choosing to abide by Federal ADA laws to be disability accessible, and they allow service animals, that’s when it’s different. In this aspect they are the same as every other uneducated business wanting to see fake ID and paperwork. They choose to abide by ADA law. But are not doing so correctly.
That casino certainly has issues. I am in one in my state regularly and they are so much better. Too pet friendly in my opinion. However Maya as usual was a rock star.
I flew with my serivce anmail and they denyed access and I looked up state and federal law and they looked at me with there mouth wide open that she broke the law I got to the next airport i asked if she was put down as and they said pet if she said service anmail we wouldent have charged you two hundred dollars and I had her at the time for phyatric and medical alert reasons I retired her and keep her as Medicail alert at home for my blood sugar though I only take her pet friendly places and the flight attentend said for a service anmail she so well behaved I said yes because she’s a legit service anmail and and she said your mom just dident understand the paper work for your service anmail so unfortnally you still have to pay I love your videos keep up the great work
How stupid people are still. They would take a fake dog over a real service dog just because of fake papers if they go online they would find out how easy it is to register your pet dog.
Not necessarily the fault of the employee. They aren't trained properly. This is where you insist on taking to the head manager and explain to them the law and that they are at risk of federal charges for being in contravention of said law. And that you will be reporting the casino, etc, etc, etc. I feel almost as bad for the employees being hung out to dry and possibly get yelled at by someone not as calm as you. Really shitty situation to be stuck in for min. wage.
@@ServiceDogPaws Unfriggin' believable. The system has failed you big time. Be nice if a lawyer would take them on for you, pro-bono, and bury them in a lawsuit and draw some big public media attention. I certainly wouldn't be giving them any further business. Damn. That's just infuriating. Should be a network of folks that require service dogs and a call go out to have a protest outside places like this.
@@wingnutbert9685 we only go to that one, because it’s the closest one to us. The next closest is like a 4 hour difference one way. It’s why we don’t go as often as we like. A lot of times my husband will ask if I want to go. And I usually say no because I hate dealing with them. So if y’all see us go, it’s usually because I’m trying to make him happy. But I hate it. Because I know it’s going to be a problem.
@@ServiceDogPaws I just can't say how much I hope this gets squared away soon and you can enjoy an outing like you deserve. It would be so easy to say f-it and pull out some BS piece of paper you printed off the web. But you don't because, like you said, it just makes it continue to be acceptable. Big prop's to you for going through this to fight for what's right. I wish the casino was named and shamed. They owe you guys an all included week for the issues they caused you. And good fella you got there. I'm not so sure I'd be so restrained.
@@ServiceDogPaws That's just awful. I'm just going through these videos and it's unbelievable. You're an inspiration to others and a hero for continuing to hammer away to make change happen.
🐕🦺💜👍⚖ Please contact the DOJ/ADA and slap an ADA-suit on them. I'm so sorry they did this again. For people on the Internet who love to say that you are using a powerchair when the only thing that you mention in the video was that they are "wheelchair accessible". These Dipzoyeds saying this is nothing but "Incompetent"! Even if you needed a wheelchair the fact of the matter is that your SD has a purpose as well to be a lifeline because it is providing a service/tasks to mitigate your disability. It would be the same thing to have an ID card for my wheelchair like my wheelchair meditate my disabilities so does your SD do for you?
I can’t imagine the anxiety and panic these interactions would give me. Hate that you and so many others have to constantly fight to educate people around you just so you can have basic rights. Sending love ❤️
So glad the supervisor at the hotel was educated on the law. That’s was so nice. He needs to educate all his staff.
He definitely did!
The stuff you guys go through on a constant basis, wow. Just watched some of these videos past day. Respect to you guys for having to endure that constantly. Hope somehow it gets easier and more accepted in society.
Thank you ❤️
Honestly its at this point getting the DOJ involved and getting them fined is the only way they will start enforcing education. Because with how many times you have had issues the management and staff clearly dont care to learn or remember the laws.
That’s so horrible. They certainly aren’t following the law here. They need to have someone come in and educate the entire staff it sounds like. Like, every employee should be educated on service dogs. So sorry they put you through that. You shouldn’t even have to verify her training. I mean, that’s so wrong.
Yeah they legally can’t ask to verify her training. But that’s the most I would consider giving. Get them on the phone with the service dog program, and then they have to listen and be educated.
Your sigh of relief is possibly the biggest I've ever heard. It should not have to be like that. You should be able to go anywhere like your legally allowed to do without any trouble.
It felt like the weight of the world was taken off my shoulders. I was so relieved
@@ServiceDogPaws it was easy to tell. But it shouldn't be like that. You should be able to go wherever without issues. There shouldn't be any weight in the first place!
@Boston Gal per law, they can only be denied in burn units/operating rooms.
Churches have the option to deny. But ours is wonderful when we go.
That’s it.
@@ServiceDogPaws Don’t forget that there are some areas of zoos where SAs are restricted (for the SAs and zoo animals safety) as well. Not many areas, but there are some (mostly where the animals on display are natural prey or predator of dogs).
@@luv2icesk8lots that’s for the safety of the SA and their handler. And from my own experience they’re pretty chill about it. Chill in regards how they handle things. They’re not absolute assholes and are very well trained in dealing with SA’s.
Keep doing these kinds of videos please it teaches me as a Canadian what my rights would be the next time coming into the USA for the first time with my first service dog so thank you for teaching us all
That man was an angel to show up and help you! I was so frustrated for you, you always do so well, even you feel terrible. If you ever want to come up North and enjoy the area, I’ll be happy to show you around! VT and NH are much better in general for service animals. We also have same medical conditions, besides CRPS, so I’ll certainly be in the same boat lol!😂
I've been following your videos for a while now and I'm so glad you educate people on service animal laws and regulations! I hate that people treat you that way! I am glad you also speak on emotional support animals how they don't have public access I've had my service dog almost attacked in a few places and the owners tell me their emotional support animals are allowed in places and they most definitely are not allowed in places in public. I love your videos
Sad to say, I have fallen victim to buying one of the service dog I.D.s before I started my training without fully knowing it was a scam... I feel like an idiot for doing that but my teacher at the program told me that and I was so embarrassed
It’s BEYOND sad to me that you had to sit and worry about your health conditions on the floor because they are so uneducated.. you don’t deserve that!
OMG!!! I can’t believe that while I’m watching your vid it gets interrupted by an ad offering fake IDs if people go on their site, fill out the survey and pay for a doctor to issue them IDs so they can take their ESAs into non pet policy places. I’m INCENSED!!!😡😡😡Wondering if it’s not a coincidence.. thinking maybe your videos are being targeted with this type of ad on purpose.
Obviously you didn't watch the video cause there is no such thing as id's for service dogs. There's only scam websites that offer such ids which looks official but means nothing as the ada law doesn't require service dog to have an id. I guarantee that if a service dog handler has such "id" for there "service dog" 99.9% the time the dog is a fake which is a federal offense in the state I'm in
So in short no. Legally she is not required to give any id or paperwork. It's illegal for businesses to ask for that
@@carmengogeidnas9670 this question has already been answered to u. But no. SA DONOT have to present anything. She's not being a Karen. This casino staff is wilfully ignorant and violating federal law.
I have got them too, it’s really getting bad!
Got one too! Went to the website and left an informative message lmao
@@ginabell694 Tribal Nations( native amarican reservations) are, for the most part, largely exempt from the ADA. They are not required to allow service animals some allow them because they are tired of dealing with it or are being nice. And only 2 states allow casinos off Tribal land and I doubt she was in either.
The start of the second clip, I knew Immediately that it was the same place as all your other access videos. The amount of times that I've seen that desk is shocking. The last one I remember was where you went and sat down past the barriers because of your heart and they couldn't stop you. The amount of times you've been to the casino, you'd have thought that they all knew you by now! 😅😂
you would think some of them would be smart enough to know the laws and the questions they can and cannot ask POINT BLANK PERIOD just my personal opinion you would hope anyways
@@bertiesark they should know. They hould be taught. And if an issue occurs then they should listen to the handler and what they have to say. I like to think is more of a common opinion but watching these videos I just don't know!
After all that, after 30 years of the ADA the response is: "I still gotta call it in..." No, you need to know and observe the law. Past tine for offenses to be met with heavy penalties.
I absolutely cannot believe that you’re literally telling them you could go into crisis and they’re ignoring you while they check in other ppl that are arriving. Even a 5 yr old would now that a pulse of 143 is alarming. I also have P.OT.S. In addition to several other dx.’s and am currently owner training my puppy ~as a service dog/medical alert animal ~ as well.
Also, one of my specialists asked me for her I.d. during an office visit ~and I was so surprised that I actually had to educate them on what they are legally allowed to ask and also about scammers. Unbelievable what we go through bc of all the scam sites, not to mention the anxiety that follows, for those of us affected, during these types of situations.
I think what you’re doing is amazing, and hopefully one day the scammers will be stopped at the door and ppl will finally be truly educated.
First things first, I am so sorry that you went through this. I have been there way too many times. I had forgotten how traumatic this is. This made my anxiety go crazy, just to watch. Again, I am so sorry. I hate that this continues to be an issue. In the 16+ years I’ve had a service dogs things haven’t changed. It’s beyond frustrating.
I use to keep the A.D.A. Laws printed and laminated with me at all times before I became house bound. Because of issues like this.
Plus a health check from his Veterinarian with current vaccine record. (Which I did not need to have or show).
Plus, his paperwork of completion for canine good citizenship. (Which I did not need to have or show).
I’d show them the laws first.
Then ask for person in charge.
Then call the police.
It is a federal law. The police have to back you.
Of course I’ve had this all fail also and I’ve actually passed out and ended up in the hospital.
That Casino needs to be educated or be sued. I hope you complained. I hope they compensated you for your room.
I’m so sorry. I hope you contacted EVERYONE!
I am so lucky that the casino closest to me is educated and if they don't know they ask questions politely. Several of our elders hear know us personally so we don't have these issues there but I did recently have an access issue at a gas station on the way home from a specialist appointment. It's sad how poorly trained some places employees are. I am glad the hotel supervisor was at least educated.
mya is a great service dog, keep up the great work! Hope you have a nice day/night
God you are beyond stupid. All Mya does when we are home is play. She has monthly subscription boxes of toys and treats she gets. She picks her own toys out at the store. She’s off leash trained so she gets to run freely without being tethered. She enjoys hiking. She’s always up to date on every vaccine, heartworm preventative, flea and tick preventative. This dog sticks to me like glue. She loves her life. Just because she doesn’t get pet by EVERY single person doesn’t mean she doesn’t know love. She’s my best fucking friend. And she gets love and attention from plenty of people. You can righteously just fuck off. You don’t know shit about me or my dog. She’s treated like family. Spoiled like the daughter I don’t have. You have absolutely no idea. So kiss my ass and fuck yourself.
@@axewuf SHUT THE FUCK UP. THATS NOT WHAT IM SAYING. MYA IS A HAPPY DOG WHO LIVES A BETTER LIFE THEN U IF U HAVE THE TIME TO COMMENT THIS
Service Dog Paws why did you say that? Please don’t harass me cause I have dealt with so much harassment in the past with an American boy sending me nasty messages on Instagram and we had to get police involved and now it’s all over
@@leanneparker8652 you aren’t even apart of this conversation. And no one is harassing you. If you are on MY page, commenting on MY things, you’re doing that by your own choice.
I was sexually molested as a kid, domestic abuse as an adult, and I’m not using it as an excuse to ask people not to harass me when no one is.
Why did I say what I said? Because it’s the truth 100%. I don’t speak lies.
@@axewuf I’m honest. And I have zero apologies for that. If people are going to give stupid replies, they’re going to get responses they don’t like. This is my account. I owe no one anything. So if you come here to talk crap, expect it to be on your back while you’re tossed out the door. Is what it is. I don’t play this bullshit that people try to do on the internet. Thinking they can say what they want when they want because it’s the internet and they have a screen to hide their face. Your feelings gonna be hurt by the time I’m done. Because at the end of the day, it’s my real day to day life. Not anyone else’s.
As I’m typing this she’s cuddled in my lap on the couch. So I would say she enjoys every second.
your video showed up in my feed, not sure why. BUT Amazing video. TY!
It’s the fact that you had to CHANGE your fluid bag on the ground in front of random people is probably one of the most uncomfortable and scariest thing that you probably had to go through while at that casino. I hate that they made you do that.
@@jjhappymermaids that’s what had me beyond upset. This still tops almost every experience I’ve had.
Other than being denied entry to labor and delivery during a high risk pregnancy after a fall. Had to literally call another hospital and go to them.
I’m so sorry that this happened… again. It’s just very frustrating how uneducated grown adults can be. I am not a service dog user. I am just a teenager wanting to educate myself on service animals. It’s amazing how a dog can be such a help to humans, whether it be a service dog, esa, or just a family pet. But service dogs have so much responsibility and it’s incredible how they can detect the onset of medical episodes or help their owners through everyday life. Every place I work I guarantee I will make sure that they are educated on ADA laws, specifically service animals. All employees should be required to know these laws, and they are very simple and not difficult to understand.
Anyway… after my long rant, I just wanted to let you know that you truly are educating so many people. Me being one of them. Thank you so much for being willing to share these unfortunate experiences so people like me can learn more about ADA laws.
My security officers know better than her
Your security officers know better than who?
@@ServiceDogPaws the security guards you had to put up with. I watch your videos & then I train my officers to make sure they don’t do anything illegal and put our guests through what I have seen you go through.
Srry I should have been more specific, but really thank you for teaching people all this so I can train my guys the right way
I wasn’t sure which is why I asked. Lol. I thought you might be saying the security in this video knew more and I was like waiiiit one minute.😂 I’m so happy I’ve been able to help. It definitely makes life easier on all who have service animals. If you would like, feel free to contact me via other social media or email if you have any further questions in regards to training your security officers.
Servicedogpaw@gmail.com
My husband and I love blackjack also, I wish Alabama had blackjack! I guess we'll have to plan a trip to Mississippi but idk about it after how much trouble they give the three of you. I couldn't handle that stress and idk if I want to if I want to give my money to an uneducated facility like that.
I’m so sorry girl. The DOJ basically won’t do anything. I’ve reported hotels and doctors to them and they basically mail me months later and say they have bigger priorities. Each state does though have a disability advocacy program that you can call. Alabama’s (ADAP) can probably put you in touch with someone in MS.
I contacted the Mississippi Advocacy ♥️
@@ServiceDogPaws I hope they do something about it. If you passed out, they would have a huge lawsuit
@@ServiceDogPaws 🤞 hopefully they do something and this casino is educated!
This is absolutely ridiculous
I'm sorry you had to go through this
I could tell that one guy in the suit wasn't even listening to her talking.
Two issues in one night horrible place they really need to fully educate everyone
I have ESA animals, they never, ever go with me to non pet friendly places.
How people that run and own businesses don't know the law. This is one of the first things educated myself on!
This just blows my mind.
Also, consider reaching out to your local and other news stations!!! Or journalists!! They sometimes are willing to lend support to causes like this.
I’m soo disappointed that people do this, get better soon!
Wtf! I can’t believe you have to deal with all this!
This place MUST be turned in! Too many staff are UNTRAINED on ADA Medical Service dogs.
Gurl- I too have IBS and am forced to rely on LOMOTIL (thats the med u mentioned) I cant take Viberzi for mine as I dont have a gallbladder but maybe you COULD? Some days I have to take 16- it SUCKS! And your mouth is dry from.both the trots AND that medication! You need to file a complaint with the civil rights commission in whatever state the casino is IN! I had to file against a convenience store in my town......sucks but you know what? The employees in that store are THE BEST trained regarding service animals and the ADA in town!!!!!!!
you think offering to call the training place to verify is making it worse for owner-trainers? owner training would not have same contacts to verify training but i like to keep log of training hours, where when what, and keep that on hand.
I have IBSM and we have an emergency kit in all the cars. extra pants, extra undies, wipes, trash bags, toilet paper, and a tiny fold up “potty” Incase we need to just pull over and put up a tarp around me. I was fired from my last job for showing up 10 minutes late because i had to pull over to a gas station. (I fought them on is legally) I feel you and know the struggle. I also have a service dog 2.
This lady has the patience of a saint
What is penalty for violating the act on disability, if it is a fine or prison sentence then it should be applied. Breaking the law is breaking the law, ignorance is no excuse.
When did this happen? I think I was just there recently...
Saturday night. Pearl river resort. Silverstar/golden moon casino in Mississippi
Hi, I’m so sorry. I hope you feel better soon. It’s sad that people aren’t educated. Today we walked passsed by a food place. It said certified service animals only. Thankfully me and Lexi did not have an issue. Again, hope that your stomach gets better.
I use to WORK at the Marriott Hotel, Suite&Inns with my SD, never an issue, and use to be customers at my Casino&Hotel and have NEVER had such problems....only had issues with my local Casino&Hotel taking away the job offer because of my Service Dog, so apparently not allowed to be hired with a Service Dog...just customers 🙄 😒
So that’s when you do a lawsuit because that’s discrimination on a disabled person! I would definitely fight that!
what is that device the casino employee keeps holding up to patrons heads?
Thermometer for Covid precautions
@@ServiceDogPaws ah ok thanks
One word, LAWSUIT!! I would sue them till you owned it!! I am so sorry that you are having to deal with this kind of Bull Crap!
Is this the video you were talking about on your tik tok?
I’m not sure. This just happened last night. The car scenes I recorded today.
It's because Mya isn't a fab four I bet-- I have issues with mine because she's a lab mix.
Did you explain to them that a vest isn't a requirement either?
So sorry you have to deal with this. :(
No I didn’t. One argument at a time. After the vest comment, he said he couldn’t promise the hotel wouldn’t charge us extra fees. And in told him that’s illegal too
@@ServiceDogPaws you go girl. They stayed trying to get sued and they didn't even know 👀😆👿
I could feel it thru the screen that the vest comment was killing her.
I've delt with the issue and when I contacted multiple lawyers about it they all told me pretty much the same thing. Which is actually casinos are one of the only places in the usa that can legally deny service animals because they are on Native American land it doesn't have to abide by the same laws.
They actually do have to abide by federal laws.
@@ServiceDogPaws ok sorry I tried to help you
@@dragonlover1 no you’re fine.♥️
“This includes all land within an Indian reservation and all land outside a reservation that has been placed under federal superintendence and designated primarily for Indian use. As a general rule, state laws do not apply to Indians in Indian country. Instead, tribal and federal laws apply.”
That’s a copy and paste off of a government website.
@@ServiceDogPaws but I still don't think you can do anything about it from just what I've heard from lawyers because they are sovereign places either lawyers don't want to deal with them so they say that they don't have to follow ada guidelines or they don't know anything and are saying it.
@@dragonlover1 there’s definitely something you can do. Just gotta find the right people.
The media doesn’t hurt. News stations. Etc. At the very least, they don’t want the scrutiny of potentially being blasted on the news. Send the right email, you’ll get their attention.
I just hate that you have to deal with this so regularly. It's ridiculous.
I gave you a like one question I have though is if a service dog bites when someone approaches in public that’s not a service dog right?
A service animal can not be a service animal if it shows aby aggression .
Thank you for letting me know I figured that I’m glad I reported a fake service dog when I saw it in Disney visiting as a guest.
I just hope they got kicked out for having an aggressive dog in Disney claiming it was a service dog when I reported it.
Could not hear you, and no captions. 😩
Is this in Vegas? I have a trip coming up to go there and I want to be prepared for it.
Mississippi
Get a casino host they will know you and help with comps I would think once you establish you dog with that person they should take care of you easily . They also will comp free rooms meals as you play with a casino card . I'm sorry you have to go through this , I'm in Alabama and been to the same casino , my step mom only deals with her host I hope it helps .😊
I've been saying to individuals who ask for those.... ""papers" your are asking for something that is illegal, unless necessary for and/if shown, only shown for court purposes or absolute emergencies for some weird odd reason &that is not at this time. So thats when they are shown&again thats only their training, their special task training for....etc." ....and its true😁😉...we wouldnt show that unless for emergencies or in court/legal purposes...so thats "the script" ive kinda been using lately and it's kind of actually REALLY been helping/working, at least in my local areas (the 2 different counties i travel throughout)...I still do the cards and everything too+verbal education and I found this really cool and cute rainbow Service dog scan code card that goes right to the ADA law cite-found on Etsy😉🥰
That’s so frustrating! Why is it always casinos that give you issues! I’m sorry!
The amount of garbage we have to put up with just for basic rights is stupid sometimes so sorry you had to do all that
The way you are treated in these videos where you are denied access is infuriating. My husband’s bff is blind, he has a service dog from the seeing eye foundation. He is never stopped. We couple cruise together on several occasions, dine around town and they love the casinos in Atlantic City. All his dog’s gear is black and red. With a leather harness. Idk if it’s the pink that’s freaking everyone out??
I appreciate you and what you’re doing! I’m so sorry this is still a problem. The pink is the only thing I’m seeing as unofficial looking. Idk it shouldn’t matter though….❤❤❤❤❤❤ you have the patience of a Saint.
I’m so sorry you have to deal with people like this .
Geez, having a service dog is supposed to make life easier not harder
This is so frustrating, I am so sorry.
I think I would be so frustrated at this point I would just call the police. It's as simple as google the ADA laws.
Sue them for this I'm sorry for the way u were treated
mya is such a sweet dog and you 2 make such a great pare keep up the good work mya
George was so nice to you Dom.
This is beyond infuriating to me. I have a lot of mobility issues and have to use a wheelchair when. I'm not in my house. We can't imagine someone who is supposed to be professional saying "You can come in here unless you show me that that's a real wheelchair or that you genuinely need it". Its absurd. Businesses can get in serious trouble if they aren't ADA compliant and this casino is not fully ADA compliant. It's illegal. If they're policies are wrong why should you have to suffer because of their mistake. Especially when you're trying to educate them and let them know what the policy should be and they aren't listening. What they're doing is illegal and they don't believe you because of people who are trying to take advantage of other people's disabilities and needs.
So I've had these question for a while before you met your husband have you ever lost things while you were out or has someone tried taking your cart and placing things back?
This makes me think of Meeka the husky and her owners faking her as a service dog and having a fake ID card, I’m sorry this happened.
If Meeka was there and you saw her and her owners you would not be happy
I would be suing their butts off for forcing me to do medical care at the entrance of the casino and the humiliation that can cause. I would get this video to a lawyer
No. I shouldn’t have had to go anywhere else. Let’s make someone with multiple medical illnesses walk all the way back to their car. I was already having cardiac issues with a high heart rate.
@@ServiceDogPaws I agree you shouldn't have to go anywhere but the room you reserved it is disgusting how they treated you and in so many ways against your human rights IMPO
Has anyone had access issues in Amarillo TX, Cheyenne WY, or Estes Park CO? Trying to prepare myself before my puppy comes home and begins training.
How is this 2022 & still dealing with this ignorance?! 😡
Yes, a Native American-owned casino can deny access to a service dog because Indian tribes are not obligated to follow the Americans with Disabilities Act (ADA) in regard to service animals:
Tribal sovereign immunity
@@Disapointedmellencol they are not obligated. But in this situation, they have chose to oblige. They are ADA accessible, etc. They have access for wheelchair and they allowservice Animals. They just want an ID card because they’re so uneducated. So that’s what makes this situation I guess difficult. Is that they’re choosing to go with the law and abide by it. But they are not doing it correctly because they aren’t educated.
And no one gives a fuck to listen to the little white girl. So whatever.
The number one question I have, is what needs to be done so this doesn’t happen again there? And why haven’t they already done that?? This is just unconscionable.
Is this the same casino as the other casino access issue?
Edit 1: Just heard you guys say it was lol.
Edit 2: DID SHE JUST ASSUME MYA'S GENDER?!?! 😂
Edit 3: lmao 9;30 sounded like a Pacman sound.
I’m surprised they didn’t catch you filming and make you stop!
Technically wouldn’t matter due to state laws. One party consent. I’m legally allowed to record. And at this point, it’s my protection and proof.
Yup, in public...can record in public, especially for protection+proof like this
I cant believe these jerks they are so ignorant as too which are real service dogs an or fake ones 😤 like it bugs me that places do this to you all the time wtf, if I had money I'd sue the shit out of them so illegal
I would have just continued past. F them if they try to stop me or touch me. Id sue the f out of them.
if not suing them maybe contact the top guy or gal and offer to come in and do a talk about the laws and educate them for maybe a weekend stay
you have a Disability Rights or some sort of Protection and Advocacy Agency where you live
This is so ridiculous! Since you’ve been to this casino before, from what I’ve heard in the video, how do they not know what the rules and regulations regarding service dogs like Mya!? Why do we have to explain it to so many people? I also get frustrated with having to explain it multiple times. I feel there needs to be more requirements to learn the ADA before applying for a job position, regardless of work environment. I’m sorry you had to deal with this again! At least SOMEONE was educated at that Hotel, but still.
Omgoodness…..all the interruptions, and then the service desk lady continues with interruptions and was even trying to talk over the manager while he was talking to you….completely ridiculous.
Also, they really should have comped your room or a meal or given you some complementary casino chips….something considering this wasn’t the first or even the second time you had issues and frustrations with them but actually the third time ~ which you had mentioned to the manager ~ in addition to the fact that you hadn’t been back for a year bc of it. Granted the manager was educated and respectful but what you went through for the 30 minutes before you were able to talk to him was unacceptable in addition to the previous visits.
I was just thoroughly disgusted by the majority of your experience ~ the staffs attitude as well as the fact that the manager didn’t ask how you were doing, or if you needed to sit down, and he really should have had the service desk lady step aside and handled your check personally at that point and also like I said he definitely should have offered you some sort of compensation for your frustrations.
Why not have the ADA regulations with you? I have a printout of regulations for service dogs.
I did.
The card I kept trying to hand everyone has the regulations for service animals under the ada law
Several of my SD teams have had this same issue. One recently with PD who told her he didn’t need to see her ADA law card because he knew the law. Told her if she didn’t leave the Subway sandwich shop as it is private property ( he was educated that if a private property serves the public they cannot deny SD teams access) he would arrest her. This was the same cop that when he walked in the shop after being called by the employee, asked what the issue was to which she said she refuses to serve me because I have a service dog. The cop said what serve dog? The dog was under the booth the entire time behaving as an SD should. The employee then lied and said the customer was screaming and pounding on the counter demanding service. The handler explained that she had been sitting at the booth waiting for the officer to arrive. How could she be doing that when she and the dog had been in the booth the whole time? Cop believed the employee over the handler and had her trespassed for a year. She’s now contacted a disability rights lawyer. And if filing against the franchise owner, the employee and the local PD. Often times uneducated people in perceived positions of power believe they can do whatever they want because these PA issues are not taken seriously by local, State or even the Disability Rights offices. It’s like they formed these entities to make themselves feel like they’re doing something good but a really only collecting pay checks and patting the disabled complaints on the head with yeah yeah we’ll look into that and get back to you…. It’s the last form of discrimination that’s ok apparently.😡😡😡
@@danilrbb
I know, dealing with ignorant employees is bad enough, but having to deal "stupid and proud of it" cops is even worse.
Two things I've noticed in majority of these type of videos, one, the SD owners are fairly young, looks like 30 or under, and two, the SD owners usually unprepared.
Not much can be done about employees and cops looking down at you because of your age, but you can be better prepared!
I'm a older guy, 62, and I've required the use of a SD for a little over 10 years now, due to injuries sustained in Afghanistan. I have found that having a vest on my dog, (even though ADA says she doesn't have to), whenever we go into a business. My dog is huge, 170 lbs huge, she catches everyone's attention, she's hard to overlook. So I printed the pertinent sections of the ADA law, highlighted the important areas, then had the pages professionally laminated. I printed, and highlighted another copy, but didn't laminate it. I then did the same procedure with my State's SD laws, (all 50 State's have SD laws. The reason for having your State's laws, some arrogant cops will tell you they "aren't Federal cops and their job isn't to handle Federal law, only State". That's when you hand them your copy of your State SD laws !! It also doesn't hurt to have those ADA law business cards. I bought mine from Amazon, I think it was 100 cards for $8.99.
Then there is "trespassing, interfering with an investigation, disorderly conduct", etc. These are B.S. charges, or contempt of cop.
You'll have to decide if standing your ground is worth being arrested for. Me? Charge me, take me to the local jail on bogus charges !
When my attorney and I get done with the lawsuits, I'll own a chunk of the business, the cop will lose his "qualified immunity" because he/she refused the written federal and State laws you presented and they refused to enforce either one. I'll own a good chunk of the PD department, and maybe some of the cop's personal assets.
I need your help concerning my job and a service dog
This is ridiculous this is like trying to wanted a horse into a horse show.
This is just terrible how people treat you and her!
Is this a casino owned by a Native American tribe, or in your area, are they governed by a public or private entity? In our area, they are all owned by Native American tribes, and are thus not touched by ADA, sadly. I made a point to email them before going to their facilities to see if they are allowing service dogs, just because I was afraid of this exact scenario. I saved the email and screen shorted it too. I’m sorry you have to deal with this. I saw your insta update, and came here just to see the video.
Dude, you are injecting fluids into a line and they are still trying to figure out if you should be allowed in?! And you are sitting on the disgusting floor to manage that stuff, they can’t even offer a chair or privacy?! Freggin rude!
That's not actually true... Reservations are still federally regulated, and ADA is federal law. Additionally many tribes have a large population of elderly and disabled, including veterans, all of which are taken care wherever and whenever possible.
@@MakAttack33 sovereign immunity still exists. It's true that they do typically follow ADA anyways due to the large elderly and disabled community that utilize their facilities. But a lawsuit against them would likely fall on deaf ears due to sovereign immunity.
@@yarnkillah I’m contacting lawyers to figure out for sure. But they are still federally regulated. Even if it’s not a lawsuit, pushing for proper education can make a big difference.
@@ServiceDogPaws I wish you the best. Education is so paramount, there is no reason to go thru this over and over again
@@yarnkillah This is how it is where I live as well. I have a service dog, but I haven't bothered trying to go to any of the casinos on reservations purely because they are still sovereign nations and not subject to the ADA. I hate confrontation and I don't want to risk it
At least you guys got let through but even him saying all you have to look out for is a vest would make me mad and I would even comment on that because anybody can put a vest on their dog doesn't make it a service dog and I know you know that
I'm really sorry yet again. But even the vest thing you were told in the end with the first guy isn't accurate. He said, if it's got a vest, it's a SD. We all know fakes often just slap on a marked vest and don't necessarily show an ID unless asked. However, SD's legally don't have to be vested or have any special markings, which I've always been told is because many people cannot put a vest on a dog, in case of emergency where you have to grab the dog and go and don't have time. I know you couldn't argue anymore when you already don't feel well and the guy finally decided to let you go -- but still, it shows you that the people who think they know the law really don't. I also don't understand why he felt the need to call his supervisor if he was already a supervisor and seemed not to be questioning your legitimacy in the end.
In the future, when you find someone who seems to understand, get that person's info so if you encounter another problem, tell those people, "call Joe Schmo who works for x department at this casino, and he will verify the laws with you." They often listen to their own staff more than you saying to call your program (and I feel terrible for people who don't even have that option -- but these situations are an important consideration about using a program over self-training because you are least get some advocacy help). He also could have at least escorted you through the casino to make sure you got to the room or wherever else you were headed without further issue in that moment. You can always make that request when you find someone who cooperates -- or let that person call a staff member to have them escort you if they can't for some reason.
Some programs or orgs like IAADP are willing to arrange to provide staff trainings that may help where there is a problem at certain places chronically. Someone in my class got a lawyer to help her when she encountered issue after issue during a hospital and rehab stay. He helped her sue and didn't even ask for a dime of money for damages -- she just wanted there to be mandatory staff retraining yearly for service dog access and requiring all new staff to also be educated as part of their initial training. She said she was willing to endure legal proceedings (which the hospital had to pay for as well so legal fees didn't come out of her pocket). She said there was never an issue after that.
Keep fighting the fight. Seems like we are all alone when these things happen to us on repeated, but the reality is that it happens to many of us every day. The more we push back as a collective group wherever we encounter these problems in this country, the further the needle will inch closer to that end goal
I've been there too. It's frustrating as hell, and more so when it's making you feel sick. I commend you for not caving to show those papers from the program even when you're sick. Shows your level of dedication for the next person. That's what my program taught us to do as well. I am hoping that I'll see this get easier in my lifetime.
Oh one more thing aside from doing what you said: get a politician and disability advocates involved. Find out who the local, state, federal rep is as well as local disability orgs wherever you encountered access denials or other issues -- and yes, reservations also have their own reps and non-profit organizations that may be able to help you too -- the staff from reps have people who specialize in various areas and will help do heavy lifting to advocate, educate, and go to great lengths to assist however they can.
Omg that's so illegal they should be fired for breaking federal law I m shocked they r so ignorant
Unfortunately, here in N.Y. all of the casinos are operated by the Native Americans. I don't know if people with legit service dogs have been denied access rights by those casinos. I'm guessing they probably have.
I am sorry this happened!
As a service dog user I feel your frustration. However, this casino is part of the Indian tribe. It is considered a sovereign nation and ADA does not apply.
It’s a bit more complicated. As they are open to the public, disability accessible in accommodation with the ADA. They allow service animals. And they do have to follow certain federal regulations. In this case, they are wrong. They allow it. But they aren’t educated.
@@ServiceDogPaws there are several cases regarding Indian casinos that are open to public. All were dismissed due to the defense of “sovereign immunity”. It is one of the only 2 exemptions to ADA.
@@kapantais if the casino is taking federal funds, then federal laws do apply.
It doesn't matter if they r tribe owned or not.
If they r operating their business in this country, especially a type of business that uses federal funds, then federal laws apply to them.
@@carriehollyland3596 read the case law I posted. Courts ruled they can not be sued
@@kapantais I have read the laws.
And when a native American owned casino uses federal and state funding, then they must follow federal laws.
It’s time you sue them!
Love how they can watch how well she behaved and responded to commands but still wants to fight
Not to mention when he says he believes she’s a service dog but still needs ID 🙄
if this is an indian casino the ADA doesnt apply and you cant file a lawsuit aginst them, so there is that
They are compliant with ADA Laws. They choose to abide by them. But aren’t abiding by proper service dog laws via the ADA because they are uneducated
@SCP_BrightAlt false
It depends. Native American Reservations are exempt from federal law. They make their own laws.
But when it comes to businesses open to the public, if they are choosing to abide by Federal ADA laws to be disability accessible, and they allow service animals, that’s when it’s different.
In this aspect they are the same as every other uneducated business wanting to see fake ID and paperwork.
They choose to abide by ADA law. But are not doing so correctly.
Did you realize that there was a camera right above you?
Nope. But I was just censoring out my shirt. If that’s what you were concerned about.♥️
That casino certainly has issues. I am in one in my state regularly and they are so much better. Too pet friendly in my opinion. However Maya as usual was a rock star.
if its a Native ownen casio, then ADA dosnt aply, its the same as a church
So cute!!!
I flew with my serivce anmail and they denyed access and I looked up state and federal law and they looked at me with there mouth wide open that she broke the law I got to the next airport i asked if she was put down as and they said pet if she said service anmail we wouldent have charged you two hundred dollars and I had her at the time for phyatric and medical alert reasons I retired her and keep her as Medicail alert at home for my blood sugar though I only take her pet friendly places and the flight attentend said for a service anmail she so well behaved I said yes because she’s a legit service anmail and and she said your mom just dident understand the paper work for your service anmail so unfortnally you still have to pay I love your videos keep up the great work
You have way more patience than I.
I love mia.
Oh cmon
Oh come in what?
I hate sebsorship
How stupid people are still. They would take a fake dog over a real service dog just because of fake papers if they go online they would find out how easy it is to register your pet dog.
Not necessarily the fault of the employee. They aren't trained properly. This is where you insist on taking to the head manager and explain to them the law and that they are at risk of federal charges for being in contravention of said law. And that you will be reporting the casino, etc, etc, etc. I feel almost as bad for the employees being hung out to dry and possibly get yelled at by someone not as calm as you. Really shitty situation to be stuck in for min. wage.
I’ve talked to the head managers on 3 different visits over more than a years time.
@@ServiceDogPaws Unfriggin' believable. The system has failed you big time. Be nice if a lawyer would take them on for you, pro-bono, and bury them in a lawsuit and draw some big public media attention. I certainly wouldn't be giving them any further business. Damn. That's just infuriating. Should be a network of folks that require service dogs and a call go out to have a protest outside places like this.
@@wingnutbert9685 we only go to that one, because it’s the closest one to us. The next closest is like a 4 hour difference one way.
It’s why we don’t go as often as we like. A lot of times my husband will ask if I want to go. And I usually say no because I hate dealing with them. So if y’all see us go, it’s usually because I’m trying to make him happy. But I hate it. Because I know it’s going to be a problem.
@@ServiceDogPaws I just can't say how much I hope this gets squared away soon and you can enjoy an outing like you deserve. It would be so easy to say f-it and pull out some BS piece of paper you printed off the web. But you don't because, like you said, it just makes it continue to be acceptable. Big prop's to you for going through this to fight for what's right. I wish the casino was named and shamed. They owe you guys an all included week for the issues they caused you. And good fella you got there. I'm not so sure I'd be so restrained.
@@ServiceDogPaws That's just awful. I'm just going through these videos and it's unbelievable. You're an inspiration to others and a hero for continuing to hammer away to make change happen.
🐕🦺💜👍⚖ Please contact the DOJ/ADA and slap an ADA-suit on them. I'm so sorry they did this again. For people on the Internet who love to say that you are using a powerchair when the only thing that you mention in the video was that they are "wheelchair accessible". These Dipzoyeds saying this is nothing but "Incompetent"! Even if you needed a wheelchair the fact of the matter is that your SD has a purpose as well to be a lifeline because it is providing a service/tasks to mitigate your disability. It would be the same thing to have an ID card for my wheelchair like my wheelchair meditate my disabilities so does your SD do for you?