Airlines are criminals!
HTML-код
- Опубликовано: 2 ноя 2022
- Change my flight, lose my bags and charge me extra fees?! Yes please! Visit my sponsor aura.com/julienolke to receive your 2 week free trial!
Written, and performed by: Julie Nolke
Camera: Sam Larson
Editor: Alec McKay
Production Assistant: Jill Agopsowicz
Patreon for behind the scenes videos and early access to videos here: / julienolke 
Приколы
If you're interested in trying our Aura for yourself head to: www.aura.com/julienolke to get a 2 week free trial! 🥳🥳🥳
She suddenly becomes a hundred times more Canadian whenever she says that she's "sawree" 😛
They must drink milk
I promise to give anyone a 2 week free trial of identity theft. Just reply to this with your full name, social security or social insurance number, and each of your credit card numbers.
I don't need Aura, i don't have money, credits cards, a life or a future.
btw, i have now watched all of this channel.
Looking forward to the new videos.
The only inaccurate part about the sketch is that Julie managed to get through to the call centre in under a day.
😂🤣🤣😭😭Truth.
And that they *asked* if they could record the call.
And talk to an actual person who speaks English
And you could understand them
Flying now is like being trapped in a relationship with an abusive passive aggressive narcissist who is unreliable, regularly late and only does things that are convenient and beneficial to them. They smile and pretend to be friendly and caring but they absolutely positively care about nothing but your money.
I felt genuine rage about a flight you're not even really taking. 🤣
That's PTSD from past flight experiences being triggered. Everybody's feeling that right now. Even flight crews.
Didn't you read that message at the end of the video? We're really sorry. I don't know why you're being like this.
OMG like actual, blood pressure raising rage lol
Because this exact scenario already happened to thousands of people today alone.
same
This is too real. Few things are more frustrating than booking a flight and then stuff like this happens.
Agreed - I was getting second-hand rage even knowing it is a skit 😂
For real.
LoL!!! Just got back from London and this is exactly how it went. Its a pain in the a$$ to have 1 hour to go through customs, I almost didn't make my connecting flight home 🤣🤣😂😂
If you're already on the plane, take a payment to change the flight. You will make money and get free hotel service. If they change it without your permission.... Do a credit card charge back and figure out something else. Eventually they'll get in huge trouble for fraud.
Wait til you remember we gave them bail outs multiple times and then still allow them to do this.
A friend once told me that Air Canada's motto was, "We're not happy till you're unhappy." Seems about right for all airlines now, unfortunately.
"I hate you so much."
"I love you too"
I'm dead.
"We apologize for the inconvenience" is one the emptiest lines a business can say to its customers. I should know, I use too! 🙄😮😏✈
According to Douglass Adams, that was God's final message to his creation.
That and the knee jerk response when an organization has been called to task over some outrageous events that they will say at blank and blank company, we take customer care with the highest regard and want you to know we are cooperating with the investigation and will not tolerate this type of behavior and will be implementing new protocols to train staff…. After said behavior has occurred for years and said company has been informed and only made a blanket statement when it hit the fan and said training involved a cbt course and the customer that was harmed was offered a complimentary 10 percent coupon for future services at the company that just provided the offensive encounter
“We apologize for any inconvenience” is even more empty, since they aren’t even admitting there definitely was one.
I recently came accross another line that is about as empty as that one: "we know this is important to you"
@@lenajesse Where I work, the hold music gets interrupted to deliver the message, "We know your time is valuable." They also have the volume on it cranked so you can't keep the phone anywhere near your ear.
Friends of mine got stuck in Atlanta airport for 12+ hours. They could have driven home in half that time. 14 flight delays, 5 gate changes, zero compensation as of this comment.
ouch
But did the airline apologise? 🤪
Planes suck. We need trains
As an Atlanta resident. We apologize for the inconvenience.
But did they lose a bag?
As a Canadian, this hits way too hard. My rage-o-metre is smoking.
So. Much. Rage!
Right?!!
I hated this so much.
I had a VERY similar conversation today with someone saying I need to start the whole application / waitlist process again after a year of being on a waitlist and so much failed communication on their part. So unprofessional.
But they apologize for any inconvenience!
This is where credit card companies will be on your side for once. You would definitely be able to do a chargeback through them for this.
My last Air Canada flight, they delayed it from 10:30 PM to 5:30 AM (due to mechanical difficulties), after most people were already waiting at the gate. They refused to book us in a hotel, but said they would bring us pillows and blankets to make our night in the airport more comfortable. And they gave us meal vouchers, which were useless because all the vendors in the airport were already closed for the night. Oh, and the pillows and blankets they promised never materialized.
I'd be crying over the comedy if I wasn't already crying over the real-life tragedy of this
I love this fictional version of life where you’re actually able to get through to speak to somebody at “Air Canaday”
Only an airline could make a Canadian drop the Fbomb in regards to customer service.
Housing prices can do the same thing
Or a mobile phone company. Or a cable company. We've got options.
I thought you Canadians swore all the time? Or is that only western Canadians?
The headset microphone bouncing around Julie's face is funny in and of itself.
Right? Looks like she made that 😂
@@Mama_Bear524 She did. The first time I've seen it without the stereo headset. I think that's a lapel mic taped to her ear. 🤣
the silly bouncyness of the mic, while a 'serious' conversion s being had, was just subtle enough. Had me giggling.
This could still be improved if the airline agent wore fake lensless glasses. That’s how you do big time semi-professional comedy.
I was waiting for, "in the past?? My flight is LITERALLY in the future. You don't get to apologize for something you're going to do to me that you're choosing not to fix now."
I had a flight that got rebooked/re-routed 4 times in 1 week. When I called the airline, they pulled up the reservations and "asked how can we assist?" I then had to calmly explain that I could not make 1 of the 2 connecting flights as it was scheduled to arrive 45 minutes after the connection would have departed. The "agent's" response, "Hmm well that would be difficult to manage..."
Ah yes, "that would be difficult to manage." What a downplay from "you would need a time machine to make that flight."
What did u end up doing
@@JustForeverSmile The agent and I rebooked through a different airline.
I mean, they're not wrong, lol...
But did they die?
This should be the training video for ALL airlines.
This IS the training video for all airlines.
Ross lol 😂
Note: If you ever miss a connecting flight because the airline made changes to your reservation, make this VERY clear to whoever is helping you find a replacement flight! When this happened to me (a 3-hour connection was reduced to 45-minutes), the airline representative in the airport put me on a flight the next day. When I called into the airline and they saw that it was their fault that I missed the connection (as opposed to my own poor planning), my wife and I got bumped up the waitlist and got on a flight in like 2 hours.
Of the many times airlines have rescheduled my flight, probably the kicker was the time they straight up discontinued the first leg of the flight and told me I'd need to find a bus. When I asked if I could get a refund for the flight they canceled, I was told it would be a lot of red tape and I would only get a few dollars back. How come it costs like $200 if I just change the day of my flight, but the airline can straight up cancel one of the flights without penalty???
"We're sorey." 😆
The number of times I've muttered to myself, "you didn't help me the first time," in response to "is there anything else I can help you with?" is pretty large.
In part 2, the traveler is at the airport in Montreal, staring out the window, looking at the plane, but the flight crew is being shuttled over on another flight from Vancouver; they're late because of a stop-over. It's stop-overs all the way down.
When the air canada lady asked "is there was anything else I could help you with" and julie said "well you didn't help me in the first place... so no" I laughed out loud so hard!!!! So many times I've wanted to say that over the phone before!
The first Julie sketch that made me "AAARGH" so loudly I upset my dog.
Poor pup!
We aPAWlogize for the inconvenience.
Omg, this reminds me of a story I read online where an unaccompanied minor was booted from an overcrowded flight, so they made him sleep on the floor of an airport and didn't even contact his parents to let them know there'd be a delay. I feel like airlines are run by sadists.
No, the airlines are run by capitalists. Capitalists care about one thing: profit maximization. They do not care if children or their parents are abused.
Julie has really honed her craft. I'm starting to believe she has a twin sister playing the other parts. Especially when they're talking over each other, I have to remind myself this is all one person! Great skit Julie! 👍
☝️🎁☝️ Thank you for watching and commenting. Congratulations you have been selected in my draw and you are among the lucky winners 🎊🎉✨🎉
Kindly Dm on telegram to claim your prize.
Don't be daft, she obviously cloned herself
I love how the agent used a globe to determine what direction she would be flying! 😂
Don't let the skit fool you. Julie really wanted a globe, and she included it in this skit so she could claim it as a business expense. (that has been my opinion about every prop used since the great roller skate fiasco of 2021.
Oh my goodness I never related to a video more. In June Aircanada canceled my flight three times. When I finally got a flight they had a connecting flight through Montreal but they canceled the second leg while I was in the air on the first leg. Overall I made it home three days after I was supposed to lol. I think Canada was trying to kidnap me.
Just Air Canada.
South America is looking so good to me...we can drive there..... quicker....
This is 1000% Air Canada-y. We bought a ticket for my mom, they charged my card, and sent me the flight confirmation. We even got the email telling her to check in online. My mom tried to check in and it had an error and said we had to call. After two hours on hold the rep said somehow Air Canada-y didn't actually ticket the flight and it got "lost in the system", the flight was oversold, and they couldn't rebook her for 5 days. This was pre-pandemic. Julie - you deserve an AWARD for this sketch!
"You paid extra to get the late flight? We re-booked you 4 hours 55 minutes earlier, because changes up to 5 hours needs no customer agreement. And there is no refund. We are so sorry. Thanks you for flying with us!"
Oh, yeah, airlines are the worst!
Julie is truly talented! A ton of her content is her playing multiple characters interacting with each other easier said than done.
Playing multiple characters is super easy, barely an inconvenience.
I've done improv and she is OK. I like her videos but her writing needs to be tightened up severely. Good concepts so if she polishes more they would be really good. I'm not a believer in comedy classes but there is one that I have seen people go into and walk out 300% better as far as writing and tightness goes. If anyone is interested get to the Comedy Zone in Charlotte NC and take their standup course. It's all about getting the material tight.
Wow! That skit was pretty much bang on! And not just with airlines. Cable is even worse! Stay safe and healthy
Problem. I'm not on telegram.
Accurate. I got to sleep on a bench at the airport a week ago. I expect to sleep on the same bench again soon.
rough!
Sorry we have overbooked that bench. If you would like to wait 3 hours for the next bench, we will give you a $20 bench voucher.
I have to say airline employee Julie's apology did seem sincere
Oh I got a like from Julie herself I'm so glad we're friends now😄
So they're good now, right?
@@klonktorsk They should be since she apologized so "Sincerely"
@@topherthe11th23 I see your point but I mean she wrote an email and everything and even Sai I Love You to Julie at the end; So she is an actress she sure is extremely talented and I support your demand for an investigation into this by the producer of the channel whoever that mystery person is
Its amazing how Julie just so happened to have a camera running for this actually 100% real phone call.
How she managed to have a camera on the airline call centre worker at the same time is just incredible luck!
😜
Come on, there was some paste and cut in the video. The 3 hour wait to reach the call center is absent.
Super easy, barely an inconvenience
@@gengis737 🤣🤣
I feel that it is missing that it is impossible to reach the airlines by phone in the first place 🤣
Never had that problem with Air Canada or Westjet, and I know that, because twice a year I fly with a dog, and the only way to get dog booked into cargo is to talk to an agent (no online options for this service).
My rage-o-meter just broke. Well done. It's not even my flight. Or real. Amazing.
The only inaccurate part is that you left out the part where she calls you a Karen because you are upset that you paid xtra for something and then they changed the terms and conditions after taking your money.
I flew from Portland Oregon to Rome once. We got delayed in Chicago, which messed up our flight from Montreal to Zurich, so from Montreal we had to fly back to Toronto to connect to another flight in Montreal again. We (the group I was with) ended up flying across Canada 3 times in 2 days. We followed the sun the entire trip, so it was 48 hours of sun coming in through the windows. We were utterly sleep deprived.
If I could go back in time and stop you from booking with us, I would 🤣
this is too relatable, not sure if to laugh or cry...maybe just laugh cry
As someone who has unfortunately had to fly Air Canada in the past, this is sooooo true. They are the worst.
Oh, you did not fly enough if you think they are the worst :)
One time I got double-charged for my luggage after they changed the flight on me, and when I tried to get it refunded there was a circular automated online refund system with no options for the actual problem, which was they had simply made an outright mistake. It took months of calling & emailing the airline and insisting that no, in fact I didn't want to use their online refund forms, since I had exhausted every avenue in that regard and the problem I was having lay entirely outside their system's conceptualization of what was possible. Oh it was infuriating.
Had an identical experience. When they ended the call with "Thank you for choosing us", even though I know it's a mandatory script, it set me off and I let them know I wasn't "choosing" them, and never will.
I have dealt with Air Canaday so many times and this is exactly right.
two things: most importantly, this was hilarious and witty as per usual-you rock 😄 But secondly, your hair is looking GREAT girl, you go Glenn Coco
🙏🏻🙏🏻
Her pulling up a globe made this sketch 1000 times better! 🤣😂❤️
This is like the voice over for an email exchange I had with Customer Service after buying a printer with 3-5 days delivery, then receiving a tracking number for the parcel and email that delivery has been postponed until January and now indefinitely. On top of that, they didn't apologise but anticipated my understanding and excused themselves.
They are in for a treat!
I'm glad you clearly called this a skit. It is so real, so true to life. I couldn't watch to the end or I'd be screaming at the screen.
As someone that flies a lot for work, this is both hilarious and rage inducing.
I had a flight for one to Denmark cancelled due to the pandemic. Was given a credit , not refund, to use within a year. Ten months later I booked a flight for two, within Canada due to travel restrictions, with the credit( and a small additional expense ). The departure was a Friday at 4:00pm and return was the following Thursday at 9pm. Two weeks prior to the trip I got an email saying my departure was changed to Saturday at 10:00 am and return changed to Thursday at 8:00am.
No explanation, no credit refund, no bump up in seating…just take it or leave it.
Same airline as Julie .
My parents have a trip to Canada planned. They were originally scheduled to arrive in a tiny airport at 11pm, which got pushed back to 12, then 1, then 3:30am, then 3:30pm which takes a day out of their vacation. I've luckily never had a flight change this drastic, and wish us all the best of luck going forward.
She always so bang on with these things
This bring back memories of me trying to cancel them tickets and all I was offered by 20% of the booking amount as I had booked them well in advance at super cheap price. But you know what? I one uped them and cancelled my plan to cancel it and I made the 1 day trip anyway. They felt the pain, I think. I hope.
P.S.: Damn woman! Your hair styling skills are amazing!
You could add to the sketch... The customer service lady actually hanging up the phone.... LOL!
The cost of airlines is so high, and the service so bad even flying private with flight sharing, time saving with no ticketing lines, luggage delays, security lines, and often serving smaller airports closer to the destination without that transportation cost, and hassle, is getting close to beating it.
I’m flying overseas in four days, and this struck fear into my very soul 😳
Omg I felt this in my soul. WHY are they allowed to do that?!
A related anecdote; My ex worked in a call centre and the phone calls would go drastically differently depending on his mood. On a good day, He'd do everything he could and then sometimes have to transfer them up to customer service, who would go "yeah no we can't do that. Soz bye." EVERY TIME.
Like as long as you go in friendly even if you're hella frustrated, and read the t&Cs with a fine tooth comb, then you're probably gonna get a better call from the person on the other end. Because you're probably the 20th pissed off person they can't help cos some idiot with a spreadsheet thought changing your flight without permission would solve a minor inconvenience. But of course, it's being recorded, they can't say that 🤦♀️
They can if they have plans to no longer work there.
"Um, no, perfect."
Big hecking mood
“Well you didn’t help me in the first place, so no” 🤣
Julie, you're such a bad friend. She apologized!
One of my all time favorite videos from u and that's saying alot ♥
I'll take it!
"Do you mind losing a bag ? Because that's kind of our policy..." funny because it's true!
Literally went through this three times in the last month with United Airlines, changed my flight three times, cutting out time on my vacation, and then keeping all the extra fees I paid when I asked for a refund so I could rebook.
I lost it when the globe came out 🤣 Thank you Julie!
☝️🎁☝️ Thank you for watching and commenting. Congratulations you have been selected in my draw and you are among the lucky winners 🎊🎉✨🎉
Kindly Dm on telegram to claim your prize
That's why when I need to travel overseas, I do it the old-fashioned way and swim. 🏊
☝️🎁☝️ Thank you for watching and commenting. Congratulations you have been selected in my draw and you are among the lucky winners 🎊🎉✨
Kindly Dm on telegram to claim your prize.
"Well, you didn't help me in the first place, so...no." So true! 😅
I used to fly several times a year for IT work at my old company... it's amazing how the ability to expense the bar tab makes you really not care about delays.
I was getting so frustrated for you during this. That shows how good of an actress you are. 👏🏾
This literally happened to me a few weeks ago! Thanks to you I actually found some humor in the hour plus phone call with " my go to airline" . Finally got reasonable flights and times booked. Synchronicity...
This video physically hurt me. It makes me want to never travel lol
First comment!
This hits home. So many times I've paid extra to get a flight at a better time, or direct. Then Air Canada(y) goes ahead and changes my flight to 4am and has 2 connections adding 13 hours of travel time.
Julie, I love your sketches, but THIS ONE. YES.
Call centers be like this tho. In 2001 I signed up for AOL because it would give me a discount on something, no contract. When I called and cancelled right after I got the item, the AOL rep transferred me to their Saves department and that guy started acting like by quitting, I was doing great philosophical harm to my own life. He got audibly upset and said, "I don't understand! I'm trying to *help* you!" before I finally got him to cancel service.
That hands-free mic bouncing around cracks me up.
That's comedy for ya!
LMAO at the "is there anything else I can help you with today" - "You didn't actually help me". Yes. Probably 60% of all customer service calls.
OMG--This is spooky close to something that really happened to me, including the response from the airline--and the survey at the end!
forgot the last line from the airline - "See you next time we need a bailout!"
no wonder they love us, lol
This happened to me when it was time to leave Kauai, Hawaii. The time shifted to earlier in the AM BEFORE the highway opened up in the AM. Yes, the highway on the north coast was opening at 7am at the time, due to landslide damage and road rebuilding. So it was impossible to drive to the flight that they changed us to. But the conversation on the phone was exactly like this.
This was the TRUEST sketch I have ever seen!
Nailed this!
A couple years, my family flew from SFO to Montreal on the way to London. Air Canada. Instead of a doable layover, we got bumped and spent the night at the airport. Lost a full day in London.
Flying back from London to SFO (Air Canada), we had a layover in Toronto. Several gate changes had us hauling kids and luggage all over the airport, plus the layover was lengthened by a couple hours. My elderly in-laws were waiting patiently at SFO…
These were the only times I’ve ever been to Canada.
Julie. Great skit. This really hits home for almost everyone who has traveled. For that I both love, and hate you, because this had me remembering way too many of my own conversations with airlines. Please keep up the great work. Only a person with true comedic talent can evoke these emotions all at the same time. You are right up there with Gabriel Iglesias and the other greats for keeping it real and in terms of talent.
Customer: - I hate you so much.
Sales person: - I love you too.
Put that on a banner.
Yeah, this is SOOO frustrating. I booked a flight for early in the morning (wanted to before noon) and they changed my flight to AT NOON. When this happens this is SO irritating.
"Do you mind losing a bag? 'Cuz that's kind of our policy." 🤣 Especially if you're going through Toronto.
Painfully realistic with "Scare Canada"🤣.
Great writing and acting Julie. Bravo!
You can’t be “experiencing more calls than average” all the time. That’s not how average work.
1:51 that subtle little nose scratch is brilliant lol
I HATE THIS VIDEO (but only because the topic frustrates me so much, Julie you're amazing)
Two months ago I was flying and had a connection in NY for a 1 1/2 hour layover. An hour before my flight to NY I got alerted there's been a delay and that 1 1/2 hr layover became 5 MINUTES I called JetBlue and the customer service was confused why I wasn't happy and said the only other flight from NY to my destination would have give me a 8 MINUTE layover and was like "okay let's switch you to that :)" and I was like "you're going to leave me stranded in NY that is not okay" and had to fight tooth and nail to find an alternative. Airlines suck
This is exactly the reason why I prefer to have at least 6 hours gap between connection flights… because flights get changed, delayed, cancelled etc. And always mind that if you book connection flights with different airlines and at airport which is not a huge international hub, you’ll most likely have to take your luggage yourself and go out through Arrivals and then go to Departures to check in to your next flight.
Smooth short connections work only when you book connection flights with same airline as one itinerary, and when connection takes place at international hub of that airline residence.
"Why are you doing this to me??"
"Because-we're-Del-ta-Air-lines, and life is a total nightmare!"
There is zero chance that Air Canada would even bother to try to apologize. This is an airline that has the unofficial motto of "We're not happy until you're not happy."
46 years ago, AirCanada didn’t inform me that my ‘under25’ youth fare ticket [bought in Oct] was cancelled because they dropped the age to under22 [in ?Feb following] - I in fact was the one to inform the local AC office of the change. I was so mad I took the train from Saskatoon to Montreal [2 nights], and sat in the lobby of the AC head office insisting that I be allowed to speak to the head of customer relations. Eventually he saw me, heard my recounting, showed me a telex from the office in Saskatoon which corresponded fully to my narrative, and then said “Your name’s not on this - how do I know it’s you they’re referring to?”. I walked out, got a ticket on Aer Lingus, had 4 great months in Europe, came back via NY on Air America (!) - and am still having the occasional ‘experiences’ with AC.❤
Customer: I hate you so much!
Airline: **Smiles** I love you too!
Me: LMAO.
This reminded me so much of Steve Hofstetter's attitude about Air Canada. He's been avoiding them for years because of horrible experiences, and he talks about them regularly. Not that the other airlines are really any better. There's a reason I'm willing to spend days driving instead of dealing with the nightmare that is air travel anymore.
☝️🎁☝️ Thank you for watching and commenting. Congratulations you have been selected in my draw and you are among the lucky winners 🎊🎉
Kindly Dm on telegram to claim your prize.
American Airlines: Once had a flight that I wasn't allowed to check in for due to COVID-19 protocols that didn't exist according to official government websites and was rebooked for the same flight 2 days later. Got to my layover for that flight only to find my connection was not on the board. Went to customer service and was told that my connection was actually for the day before (it was all booked as one ticket mind you). Got a new ticket where I had an extra layover and would arrive ~10 hours later. As I'm boarding that flight, the gate agent informs me my ticket had been inexplicably cancelled. Since I was airside, I needed to be escorted by the terminal manager back down to groundside to talk to customer service AGAIN. No more flights to my destination that day, so they book me a hotel, which they tell me there is a free bus to get there. The bus was expensive as hell, so I walk an hour instead. Show up at the hotel, and the airline had messed up my name in the reservation. Finally sorry things out with the hotel, and get to my destination a full 72 hours after when I was supposed to arrive.
TLDR: Don't fly American Airlines. EVER.
☝️🎁☝️ Thank you for watching and commenting. Congratulations you have been selected in my draw and you are among the lucky winners 🎊🎉✨🎉
Kindly Dm on telegram to claim your prize.
That boom Mike though 🤣
Ugh, yes! I was flying from West Virginia to Dallas and had a stop-over (I think in NC). I have no idea when they changed the stopover, but I noticed on the day of my flight that they changed my stop-over to Chicago with a 4-hour wait time, which is in the complete opposite direction of TX 🤦♀️
Calling airlines is the worst kind of torture
Your best yet!! Great job!! 😀😥
I literally just had to go through this!!! so infuriating!