Empathy as an Antidote: Creating Comfort in the Face of Unwelcome Levels of Turmoil-Kat Kollett

In this session, Kat Kollett, Senior Director of Strategy, discusses the plague of information overload. With the amount of information available growing exponentially, everyone is feeling the strain of information overload-especially customers and employees. Kat argues we can offer support around scope, opacity, urgency, and even emotional load by being more empathetic.
Download the Slides: bit.ly/3VJBkh7