Best Designers Don't Ask for Feedback
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- Опубликовано: 2 июн 2024
- Here's over 20 years of UX/UI design agency experience in just 8 minutes.
I talk about my most important findings and what I learned from some of my own - painful - mistakes in the industry.
This works for both freelancers, small agencies and people just working a steady design job.
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00:00 Success story
00:24 20 years of design experience
00:50 Negotiate the contract
01:43 Don't ask for feedback
03:21 Money
04:03 Validate clients
05:20 our FULL offer
07:04 Expensive zoom calls
#design #entrepreneurship #businesstips
My tip is to always add a dormancy clause to your contract, in case the client ghosts you or takes too long to get back to you with info or requests. I once had to delay a project for over a month because the client simply wouldn't get back with what I requested. Always make sure to have some leverage to charge the client if they ghost you for a reasonable amount of time.
We usually work on retainers meaning if they ghost us they still get invoiced :)
@@MalewiczHype Yeah, I also ask for 50% to start like you said, and have a dormancy clause just in case. I agree with you, the tough part about contracts is that enforcing their fulfillment is quite expensive, so you're better off safeguarding yourself from getting to that point in the first place. Greta content as always Michal, looking forward to what you have planned for the future. Hope you have a great day!
That’s a great way to have the client start some really negative word of mouth about you though. Delays are annoying but do remember that these people (assuming they’re business owners) have other stuff to do as well. Charging people for delays sounds great in the comment section of a UI design YT channel but in practicality, you are asking to sour your current (and potentially future) client relationships very quickly. Just split up your billing into design, development and staging, and only do what they pay for.
@@DeathByDominic lol you think we don't have other stuff to do as well? they can ghost us and mess up our schedules so they can do whatever they want?
More of contents like this please 🙏🏿
Thank you!
Stunning video with a mega huge value, thank you as usual Michal!
Great video, lots of good information!
These advice is very legit and useful especially the need to call in each progress or check ins which, most of the time works better via email or comments on the design file for designers.
We need more on these videos for those who looking to do design job out of their full time job.
I really appreciate all the work and effort you are putting into these videos and the Academy. I wish you were my professor in high school for web design back in 2015. I think by now I'd be a senior, lol. Keep up the great work, Michal! ✨️
Thanks Michal. Been following your content for a while now and I've just started freelancing. Perfect timing, this video.
As someone with only 1 year of experience, what I've struggled to understand most is client management so that has been super helpful in setting boundaries. Thanks!
As a newly freelancer that's the video I needed very straightforward and clear. Thank you!
This video is so valuable!!! Thank you for sharing your golden nuggets with us :D
I chuckled ;)
As a student who is about to enter society without work experience, the way of dealing with customers is what I lack the most. I appreciate the experience sharing and advice you provide.
Well done!👏👏👏
Pure GOLD. This is coming from someone who started freelancing in 2017 :)
More, please :D
Thanks for this excellent video!!!!
My pleasure!
Great video, I came to the same conclusions through my experience
Thank you so much for sharing your valuable insights and expertise! I truly admire your work and I'm grateful for the opportunity to learn from you. I bought a few of your books to get me started with upleveling my skills. Thank you again for your guidance and inspiration!
Thanks! Comments like this keep me motivated that it's not a total waste of time to record these videos :)
Appreciate the support!
Awesome video, well documented and explained. Yes we want moarrr Michal😉😉
Will think about it ;)
I missed your knowledge filled content like this, you're top-notch.🎉❤
Missed? I do videos every week ;)
@@MalewiczHype yes I know, but some previous content are part knowledge, and other sending us to paid course, which is also okay.
I have all your necessary paid courses but not everyone can afford it despite how you give discounts and make it quite affordable.
But you're always the best though as always you deliver every time.
Such a great video for someone wanting to start his journey as a contractor.
I didn't get my head around this 5:35. Do you mean we should add it to the contract so that we get paid for this extra value that make the project more pro?
I am a web IA developer, but that was helpful for me.
Hope this type of content will raise the standard in the industry of contractors.
Thank you!
Thanks for all the info! I like the part about not asking for feedback but I assume there are some revision clauses in the contract as well? To prevent endless revision requests?
Couldn't agree more... especially butchering part. Learned that early in the career.
Your title might be misleading (it might convert better though ;), I would argue that you are asking for feedback but doing it in a much better way than most designers are taught or used to. Feedback is one of the crucial ways to move the project forward and your tips on how to do it are great! (especially those about the contracts).
You're a real one
Thank you for your thoughts and good tips. It's not all that easy in practice. Each client is a new adventure full of ups and downs. The most important thing is that with each project we are more and more confident in ourselves, our skills and our rates :) Have a beatiful day! ☀
Of course it has to be gradual but definitely these are directions worth taking with client work. If you specify your "rules" before signing a client they can accept or maybe negotiate them too a little.
I started to make video chats with client where i go through all design and tell my design decisions. So when they are commenting on design... there are no questions asked why it looks like this etc. 😅
Exactly!
Hi Michal, how are u? I'm doing great! Can u make a video about the relevance of prototypes? Like, should I really go super deep in them? Just for showing for the client? Or if it's only the necessary, I can just explain to the dev later or smth like that? I really enjoy doing the prototypes, but I don't have Figma's paid version yet, since I'm unemployed. So I'm kinda limited to do only what the free version can do.
Waiting ❤
I'm excited for this :)
Do I need to have a developer in my agency to develop the apps/websites that I design? Or should I handoff my design to a external developer? What's the best way?
Developers who butcher designs is so common. Not sure why they do this. It's not good enough to say "they are not designers" - that's why there is a design in the first place. I don't understand why they don't put a png behind the design they are working on and overlay the coded html on top. I have an understanding of html/css and have often just code snippets to show what I am after (or interrogate their code and refer to that).
Same video but on things you learned to stay productive and use time efficiently!!
That may come but to the second channel as productivity is not just design oriented - especially in my case.
Michal B yelling at the monitor f!*k you is my fav part 👌
that's a "dramatic recreation" ;)
I think asking for feedback is important but should be done in a way of "I am an expert for design and you are the expert for your company and marketing strategy and I'm asking you which turn you want to take here". Most of the time you can't cover everything in a brief. If you are good at explaining what a particular design decision means, what culture it transports and where it positions them you are still the expert. For payment it may vary by country but in Germany we have a big company for credit scores that everybody uses and if somebody doesn't pay you can hire a debt collector and that can negatively affect their score in the end. It costs a bit of money as well but is not as bothersome as suing.
The "not asking for feedback" is more of a metaphor on how to phrase it - as obviously there's business related feedback.
How do you deal with clients who fake it during that initial phase of 1-2 weeks? Coz some clients might just wait for us to commit :(
Fake it how?
@@MalewiczHype Like they would pay on time, co-operate with the workflow, and later once you commit for a longer term, they schedule too many meetings, keep sending re-works, similar to the things you described.
Those are rare cases - in most cases you see people for who they are right away.
@@MalewiczHype I get you.
Also, thanks for sharing these tips.... the video is super helpful! :)
I wonder how that meeting ended up for a decision🤣🤣
They went with solid. But that was meeting 4.
The first three were basically changing the decision all the time - and in the end it turned out the display for the device wasn't quality enough anyone so almost nobody would see a difference.
@@MalewiczHype yeah that's exactly what I've been thinking about couple days ago, client keeps telling me that the blue color need to be more dark that ended up i made it almost black so he's happy with the dark blue 😂🙏
whennnn
soonnnn
Nice nice nice nice nice
Very nice
"design doesn't end with the design files" 🤔
that it doesn't