I agree with you about customer service and it is especially heightened when we are in need of a resource. My condolences to you regarding your sister. Art and nature will be food for your creative soul. Sending love and light your way~
Ceri, my heart breaks for you and the loss of your sister. I know how hard it is to suddenly and unexpectedly lose a beloved sibling--and then be rushed through a nightmarish aftermath of legal wrangling! Dealing with poor customer service is never fun but it is especially difficult during this period. I share your frustration with how customer service seems to have gone downhill in recent years. You are spot-on in your approach to offenders and should report. Also, I believe in recognizing great customer service--those who go above and beyond should also be recognized. Much love to you in your time of grieving.
Hello,dear Ceri, my sincere condolences for you. 🙏 I pray for comfort, and healing in Jesus name. Customer service has fallen in the toilet. I always appreciate a good morning or afternoon, then yes, let me be unless I need help with something. I’ve left places when I’ve been ignored, especially in a restaurant. I took customer service trading and loved it! It’s just common sense in any business. Unfortunately that is not a thing anymore. Thank you dear man for sharing, big hugs for you. Have a blessed day 🙏💙
My sincere condolences, Ceri, on the loss of your sister. I had no idea. I'm so sorry for all the "rig marol" you've gone through recently 💔 I agree with you, 💯 per cent, about the ongoing lack of customer service. It's no different all around the world, apart from exceptional cases. It all starts in the home! What people don't learn in the home can not be practised out in the world. However, I feel that there is a big responsibility on all management to know "how" to train staff and follow up with their vigilance. This appears to be non-existent, consequently causing stress for us all! I'm a total believer in "excellence" regarding customer service! There is no other replacement for care to detail! My heartfelt thoughts are with you as you navigate through this trauma. Welcome friends to be by your side along the way. Denmark.
I understand unexpected death all too well. My mom passed in my arms in the motel room the morning after my first marriage. (I was just 22) Then my second husband father of my 3 children at the time (ages 8,11,18) was killed due to a job related accident. ((1994) so I do understand sudden death and all that entails! At 75 now I can tell you,in love, allow yourself plenty of time to grieve. Please know that you have so many people who love and appreciate you all around the world. You are such a dear person. ❤
Dear Ceri , I am so sorry to hear about the loss of your sister. You bring so much joy to your RUclips family. Please let us comfort you in any way we can during this difficult time. Sending love, prayer and a great big hug all the way from Arkansas, US. ❤🙏❤
I'm so sorry, Ceri. My heart aches for you. I'll be praying that Jesus will comfort you with happy memories, as well as a steady supply of kind, competent people with whom to conduct business. You are not alone. 💙🙏
Dear Ceri, I am so very sorry for your loss. I’ve experienced sudden unexpected deaths (my father at age 52) and my mother at age 61 after a prolonged illness and both were devastating. Time will heal your heart after awhile but the memories and love you have for your sister will always be in your heart. I couldn’t agree more about the lack of good customer service these days. Be well. You’re in my heart and mind.
Morning Ceri, sharing my cup of tea with you. I am so sorry for the loss of your sister - my heart breaks that not only do you have to deal with the emotional upheaval that would cause, but then that grief is compounded by the horrible hoops insurance companies and similar companies make you jump through. I am sending warm cyber hugs and I hope that things will improve for you over time.
Oh Ceri! I am so sorry for your loss. ❤ I understand your rant, as well. I agree 💯! Please keep your spirits up, and remember that there are people who love you. And we are here for you. Hugs, love and prayers are being sent your way.
So very sorry to hear of your sister's passing,Ceri,it must have been such a shock...and thank you for feeling that you were able to share with us..my thoughts are with you.❤
Dear Ceri, I just watched your video, and I’m still tearing up. I am so sorry for your loss. Grief is hard enough without having to deal with all the legal stuff. I can only hope that the pain will soften with time. I certainly agree with you about the service aspect. I tip accordingly.
Ceri, I am so, so sorry for the loss of your sister! I’m praying that you find comfort, and sending you lots of hugs. I completely agree with you about how terrible customer service in general has become. I hope things smooth out for you very soon! Thinking of you!
I lost my husband suddenly 5 years ago, and it was such a shock. I feel for you what you are going through. Customer service has gone downhill I would say for about 15 years! I hate being on hold for more than 10 minutes then being cut off. When I do get someone who really cares I tell them I appreciate their service. I agree with you about tipping for good service. I will continue to keep you in my prayers!🙏🏻🙏🏻🙏🏻
Ceri, I am so sorry for your loss. I have the same expectations for service as you and have had many of the same poor experiences you have had. I hate the telephone situation as well. I am very appreciative of the good service I receive. I will be praying for you and that you'll be able to process your grief once you've gotten through all the legal hassles. Love you!
Oh Ceri, I am so sorry for your loss. Please take whatever time you need and we will be here when you come back. Take care of yourself now. As for customer service, I have experienced too many of these 'episodes' of frustration myself. I have been so frustrated that I end up in a total meltdown. Anyone who contacts customer service is already stressed, anxious and uncertain. The last thing we need is complicated, unhelpful, automated systems, then non local representatives that speak too fast with broken English. I always try to be kind, but sometimes need to call several times before my problem is solved.
I'm so very sorry for your loss. I do understand. My brother passed away unexpectedly in October and I am his sole survivor, so I'm going through the same hassle.
Ceri, I am so very sorry to hear of your loss. I am sending hugs, love and blessings to you and those you love. Biscuit too, because animals feel loss too.
Awww. Ceri, I wish you were MY brother and I'd give you a big hug. My sincerest condolences. It's just a joy and highlight of my week to see your posts and watch you work. I have to shock you about something I found out a couple days ago. In Quebec City, Canada, in grocery stores my brother says when you pay there's a place for you to add a tip. Can you imagine that??!! I didn't believe him but he assured me. Again, Ceri, so sorry for the loss of your sister.
Sending best thoughts to you dear Ceri. I’m sorry for your loss and the change in your life. I also greatly appreciate you for sharing your talents, thoughts and concerns. 🫶🏻🌻💕
Hi Ceri, I'm so sorry for your loss. I totally agree about customer service. Sometimes I think good customer service is rare but like you say there are great companies who look after you as a person and you feel valued xx
I’m so sorry you’ve had so much trouble after the loss of your sister. I can relate since I’ve been known to burst into tears when facing a form that needs to be filled out.
Ceri, I'm so sorry for the loss of your sister. May you find comfort in memories from happier times. Agree with your take on customer service as I've noticed the decline in it pretty much everywhere. One can only hope that there will be a turn around. Businesses need to recognize we can take our money somewhere else.
Oh Ceri am so sorry for the loss of your sister. Sending bigs hugs to you from Australia. I hope your creative journey is providing some comfort for you during this time (and thank you for continuing to publish videos and being able to keep up your usual high standard). Listening to this coffee topic I thought - this could be me talking - absolutely agree with everything you said. Unfortunately I do think it is a generational problem and am not hopeful that things will improve anytime soon. Thank you for all your inspiration you provide. Just remember to take it one day at a time.
Oh, Ceri! A big(if virtual) hug! I'm so-o sorry you have had to go through this! I can't believe that you never took some time off...just said 'I'm sorry, due to a family emergency, my upload schedule will be very erratic until further notice. I will explain later' . (Or did I miss it?) As your on line family, we would have understood. You have my deepest sympathy for your loss and an additional, separate sympathy for the 'aftermath'. Your rant is heard and agreed with. Be kind to yourself through this difficult time ❤
Dear Ceri, I am so sorry for your loss. ❤❤ I totally recognize the customer service you tell about. Here in the netherlands it is exactly the same. Don't let it affect your health..take good care of yourself! We love you..❤❤
I am so sorry for the loss of your sister. It's never easy but harder still when it's unexpected. My prayers for you and Biscuit - dogs know when someone is missing and when you are sad and upset. At 72, I can remember when customer service was a priority for companies. Not so for years now. Customers are not valued with a "tell someone who gives a damn" attitude. A shame the world is evolving in that direction. I pray you get everything taken care of soon that you need to do. Loss is hard enough without the frustration.
I'm so sorry for your loss. I'm also sorry for your interactions with customer "service". I understand. I could do a similar rant. You're not alone in your frustrations.
So sorry to hear about your sister; my sincere condolences and deepest sympathy. I hope in the days/weeks/months to come, you will find peace and comfort in your memories. Take good care of yourself. Warmes wishes and hugs.
First, I'm sorry to hear of your sister's passing. It's hard enough to be going through such intense emotions to also have to deal with cruddy customer service. I agree that it's taken a nosedive in recent years. I'm in the US and tip according to quality of service. It's really gotten out of hand here. When my mom passed and I had to manage her affairs, I spent countless hours trying to reach a person who may or may not be able to help. I'm sorry you're having to go through this. Holding space and sending a long distance hug. 🤗
Simply...I am so sorry to hear of your sister's passing. Sending you much love as you negotiate and adjust to the new life pattern. Hugs to you every day. ❤
Dearest Ceri My sincerest apologies that you are having such a challenging time with your sister’s passing and the bureaucracy of the afterlife My prayers are with you and I hope you are able to find solace in your supportive community that adores you😘
Hi Ceri, everything you said is right on! When I went through the grieving period, trying to make all those phone calls, getting so nervous, trying to keep it together, answering all the many questions to the best of my ability in my fragile state of mind. I decided to only make 1 call a day and say to myself ..well I got 1 thing accomplished. It did help me ..cause trying to do more than 1 call going thru all the phone selections etc, made me a nervous wreck! Hang in there and so sorry to hear about your sister.
Oh Ceri I am so so very sorry for loss. My prayers are with you. 😢. You are a very special person and deserve only the best. God bless you and keep you safe. 🙏
So sorry to hear of your loss. Sorting things out is just awful and lack of consideration from companies is unfortunately a sign of our times. I hope it gets easier for you.
Oh do I hear your pain. Some guy ran a stop sign and totaled my car more than a year ago. The guys insurance has 2 different departments to deal with, in 2 parts of the country. It is truly a blood pressure rising experience.
Evening Ceri, first of all, I'm so sorry to hear about your sister, I'm sending you a massive hug from Cornwall xx Omgoodness, I totally understand how you feel, the phone calls, I feel as you do, the waiting, the options, again and again saying the same thing, repeating yourself, the music, I did smile alot during this video as i truly agree with you about the customer service nowadays and I have got so mad. I too think, okay it's not the persons fault who I am speaking to, but I get infuriated with their system. Manners and respect have gone out the window I'm afraid. Please take your time with everything, we are all here for you xx
I'm sorry for your loss and hope you have a good network of support around you. I'm sorry you have had such aweful experiences in trying to do the necessary things at this aweful time in your life. The world is so busy and tech orientated nowadays and I go out of my way to compliment and leave feedback about good customer service in the hope that it inspires others to follow suit. Also some companies offer bonuses to staff who recieve compliments so worth doing. Totally agree about the lack of customer service today and it's a shame.
Ceri, I am so so sorry to hear of the loss of your sister. I didn't realize this back in September. It is so hard to lose our loved ones. You are so correct; customer service is dead everywhere. I think much of it has to do with a younger generation that does not care and does not understand how to get along with people and have courteous manners. I HATE to have to call an 800 customer service number. It seemed that things really started going downhill after Covid. It makes me mad when self service places ask me for a tip! I never give a tip to a self service restaurant. I only tip if I get good service. Praying for you during this difficult holiday season. Mark
I am sorry for your loss. We are here with you, too, as you always had been there for us, sharing all your positivity and creativity. Sending you a big crafty hug.🤗💯🥰🙏🙌♥️💙💜 That is definitely NOT CUSTOMER SERVICE. Imagine now with all the Artificial Intelligence era...where are we heading 😳 🤔 😢
I am sorry to hear about your sister. I agree with you and I have noticed the same thing about customer service. It has slowly been dying over the past few years and this decline was accelerated after COVID. Customer service is almost nonexistent these days and I appreciate good service immensely when I encounter it. I usually do not complain about bad service but I reward good service generously.
Ceri I am so so sorry and sad for you. I can’t imagine all the emotions that you must be going through. As your topic on Customer Service, I totally agree! It’s so frustrating and irritating on every aspect you brought up.
Dearest ❤ Ceri, my sincerest condolences for you and family. My heart feels your pain😢and I can understand your frustrations with costumer service. I have experienced the very same over the years and it saddens me how society has disconnected over the centuries. I 🙏🏻 you find patience through out and mostly that you take care of yourself.☕️
My sincere Condolences Ceri - send a lot of energy from Switzerland 🇨🇭 My father passed this year, and I was like you on the phone etc. constant. Insurance was horrible to deal, they made a lot of mistakes which I can’t understand and were tasteless.
Ceri, I’m very sorry that you’ve lost your sister. I agree, wholeheartedly, with your opinion of customer service. It is deplorable. I’m in the US and have worked in retail management and owned my own store for 20 years. I’m astounded at the lack of service and the “demand” for at least an 18% tip. I prided myself on giving good customer service and my customers let me know they appreciated it. I believe a part of the problem is corporate greed. For example, my son worked at Starbucks when he was a student. One day he told me he had been promoted to supervisor. I asked when was he received management training. He looked confused and said he hadn’t received any, he was told he was an excellent barista and they thought he’d be a great supervisor. He was 20! 😲 I started asking how he would handle certain situations that could come up. A few he had good answers to, others no so much. Training was definitely needed. If a person has supervision experience, they would have to pay them more, do they “promote from within”. I call it the blind leading the blind. Corporations want us to supplement their refusal to offer a livable wage.
Ceri, I am so sorry for your loss and I will keep you in my prayers 🙏 for healing. My mom just passed away November 6th and was very unexpected as well and dealing with insurance companies, etc has been really hard. I totally agree with you on the customer service these days, it's like the new generation was never even taught what customer service is but yet they expect everything themselves. I don't understand what happened and why so that's why I stay home as much as I possibly can and not go anywhere anymore. I really hope time heals wounds as I too am struggling with it. God bless you 🙏
Grief is a thing we all go through. Losing a member of your family is a difficult challenge. Everything will be OK. My husband had major risk surgery and is recovering.❤.. I use a cane to walk from an emergency repair of a broken femur in many places. I have a metal thigh. The leg is shorter. We live in a home with 4 flights of stairs. Walmart and Costco deliver all our groceries to our kitchen counter. ❤ my husband yells, no I want a representative. All the phones answering in AI. ❤ you can wait a long time, the longest for me is 1-hour wait. ❤
I am so sorry for your loss. I’ve actually been thinking about your sister lately even though I’ve never met her nor do I know her name. I’ve wondered if she is kind and caring like you and is she an artist? As for customer service, sadly enough I think I could do a longer video than you just did! God’s peace be with you, Friend.
So sorry Ceri , for your loss I often ask the same thing, what happened to good customer service, is a joke these days, I also want to talk to a human not a computer voice. Prayers 🙏 to you .
Good morning to you! First, condolences to you and sending hugs. Unexpected losses are hard to move through sometimes but it will get easier, keep moving in that positive energy that you bring. Second, you are correct about the customer service not being what it used to be. Company's too focused on profit have lost their way. I worked the past decade in various customer service positions in person and by phone. The sense of customer care has dwindled. My son works part time in retail for a well known brand and through our talks about this very subject he has put the "care" back into the way he approaches customers. It must be working, he has repeat customers now and great customer ratings plus high sales. His management has taken notice and are having the other sales associates shadow him. There is still hope for the customer service industry. You are correct, we as consumers have the power through our spending to change it. Have a wonderful week! 🙂
first of all i want to offer my condolences on your sisters passing,take comfort wherever you can and be kind to yourself,remember you are important xx lean on those who you feel you can trust and dont be afraid to ask for help,love or support x i say this from experience and not to be condescending in any way at all x secondly,well done you on speaking up,i totally agree with your viewpoint,i have met some amazing staff and workers but they are sadly far and few between and i do think it is a generational thing ,im not sure we ever will get it back if i am honest.i worked in the customer service industry ,many years ago before i became a carer to my son,and in that time its shocking how much standards have slipped,i gave each and every customer 100% my best service as a matter of pride and somehow we seem to of lost that pride.i wish you well ceri and i hope you can be gentle with yourself,you will find a way through even if you cant see it right now x much love
Hi Ceri...sorry to hear about your sister. Blessings. I live in the U.S. and all my working life I worked in Customer Service positions. Customers would actually ask for me or call back if I couldn't help them at that moment. I lived (and worked) in the UK for about 10 years and again people would wait for me! I have complained to management about bad service both here and in the UK. BUT when I have had good service, I have asked to speak to management and praised the person, sometimes in front of them. So I understand. It can be very frustrating, even more so if you are dealing with life's difficult situations. xxoo
Oh I am so sorry for your loss. I had a feeling something was going on with you. Big hugs from Michigan. And customer service is so bad around here. I worked a lot in grocery stores. And I would have been fired the way some cashier's are. I was taught it's the customers that help keep us open. And never talk to any besides the customer until they walk away. Now a days they are talking to other kids employees and not the customer. Great topic. ❤
I’m sorry for your loss. I totally agree with the customer service being a thing of the past. People are not raised properly and it shows in every aspect of life. I’m currently dealing with Amazon and their seller blaming each other for not having the responsibility for a return. I’m certain I’m never going to get my money back. 😡😡
I am so sorry to hear you are going through such a trying time. My sincere condolences. I too have a few beefs about customer service. and the paying of undeserved tips. I'm not going into it. It's your beef today. But I understand somewhat. Keep well, Ceri!
I'm so sorry about the loss of your sister. I can't imagine. As for customer service, it has gone downhill. The voice prompt system is absolutely worthless. I have ended up yelling at the phone on more than one occasion.
Dear Ceri can I first send my deepest condolences on the death of your sister. I lost my husband from cancer 18months ago and i know exactly where you are coming from. Forms phone calls etc. I nearly had a breakdown because of it all. It's this last 2 months when i have finally had some calmness. It will come, but in the meantime dont give up, you're too kind a person.
Ceri, condolences on the loss of your sister?❤ Totally 100 % agree on your topic today - agree it is a generational thing expecting good/friendly/efficient service, we older folk have had it for much of our lives, but have received this crap from all generations now. Related to everything you said, apart from the last one with your Mum. Two days ago, husband and I were just saying about calling the local Doctors, since covid, now have about a one minute message to listen to before pressing 1 for reception. If you press 1 before the end of the message, it simply starts again! We also walked away from buying the $400 print once, the guy was on his cellphone on what was obviously a personal call, so after 3 odd minutes of not a nod or recognition, we walked. We are in New Zealand, across the world from you, very sad that this crap covers the world now. Take care.... and do take up the offer of a good friend to help you with filling out forms... 😊😊... my mother in law was like you when it came to this, I always went and took her through them, was much easier for her. Think it must be like me in airports.... I get totally bamboozled. 😂 Take care, all the best for the next while. ❤❤❤
One more thing, I have not been able to find the spot for a question on your next video for those. My question is how has your stencil organization worked? Have you amended it? I created one like you showed, with some modifications, and appreciate it so much! Thank you for sharing.
You have so many people who love you, you’re never alone. I feel so badly for what you’ve been going through. Unfortunately I totally understand. As a disabled person who has multiple doctor’s appointments each month- my nightmare is insurance companies too. I don’t know how many times I’ve broke down dealing with them, and it happens several times a month. We’ve been through 5 different insurance companies this year alone. A month doesn’t go by where the insurance decides they won’t pay for one or two of my daily medications. And they always wait until a day or two before I’m out of it, I feel like I have to wake up fighting each day. It is appalling! How can people, who deal with people dealing with tragedy, not be kind to them, it blows my mind. Bottom line is it’s about money, companies don’t care about people, especially their employees. I agree that something needs to change.
Very sorry for your loss. I understand your frustration with the insurance forms, I work in the industry and I can assure you when a clam hits my desk I am in contact with the family/ estate throughout the process because I know how confusing they are and I know the family is already dealing with a lot so if I can make it just a bit easier for them I will do everything I can. I am in Canada and I can tell you, customer service here is just as bad. What really bugs me is going out to eat the wait staff expects a tip no matter what. Sorry but if you don’t give me service, you aren’t getting a tip! And it’s not only wait staff that expects a tip these days it’s everyone who does any kind of service. It’s gotten out of hand.
I agree with you about customer service and it is especially heightened when we are in need of a resource. My condolences to you regarding your sister. Art and nature will be food for your creative soul. Sending love and light your way~
So sorry for your loss. Pet you dog and make something beautiful. You are a gem.❤
Ceri, my heart breaks for you and the loss of your sister. I know how hard it is to suddenly and unexpectedly lose a beloved sibling--and then be rushed through a nightmarish aftermath of legal wrangling! Dealing with poor customer service is never fun but it is especially difficult during this period. I share your frustration with how customer service seems to have gone downhill in recent years. You are spot-on in your approach to offenders and should report. Also, I believe in recognizing great customer service--those who go above and beyond should also be recognized. Much love to you in your time of grieving.
Hello,dear Ceri, my sincere condolences for you. 🙏 I pray for comfort, and healing in Jesus name. Customer service has fallen in the toilet. I always appreciate a good morning or afternoon, then yes, let me be unless I need help with something. I’ve left places when I’ve been ignored, especially in a restaurant. I took customer service trading and loved it! It’s just common sense in any business. Unfortunately that is not a thing anymore. Thank you dear man for sharing, big hugs for you. Have a blessed day 🙏💙
My sincere condolences, Ceri, on the loss of your sister. I had no idea. I'm so sorry for all the "rig marol" you've gone through recently 💔
I agree with you, 💯 per cent, about the ongoing lack of customer service. It's no different all around the world, apart from exceptional cases. It all starts in the home! What people don't learn in the home can not be practised out in the world. However, I feel that there is a big responsibility on all management to know "how" to train staff and follow up with their vigilance.
This appears to be non-existent, consequently causing stress for us all! I'm a total believer in "excellence" regarding customer service!
There is no other replacement for care to detail!
My heartfelt thoughts are with you as you navigate through this trauma.
Welcome friends to be by your side along the way.
Denmark.
I'm so very sorry for your loss Ceri.
Dear, dear Ceri, please accept my deepest condolences on the sudden loss of your sister. ❤
Many condolences Ceri, so sorry to hear of your unexpected loss. Sending big hugs to you and Biscuit.
I understand unexpected death all too well. My mom passed in my arms in the motel room the morning after my first marriage. (I was just 22) Then my second husband father of my 3 children at the time (ages 8,11,18) was killed due to a job related accident. ((1994) so I do understand sudden death and all that entails! At 75 now I can tell you,in love, allow yourself plenty of time to grieve. Please know that you have so many people who love and appreciate you all around the world. You are such a dear person. ❤
Dear Ceri , I am so sorry to hear about the loss of your sister. You bring so much joy to your RUclips family. Please let us comfort you in any way we can during this difficult time. Sending love, prayer and a great big hug all the way from Arkansas, US. ❤🙏❤
I'm so sorry, Ceri. My heart aches for you. I'll be praying that Jesus will comfort you with happy memories, as well as a steady supply of kind, competent people with whom to conduct business. You are not alone. 💙🙏
My sincere condolences dear Ceri. As to Customer Service I'm with you 100%.
Dear Ceri, I am so very sorry for your loss. I’ve experienced sudden
unexpected deaths (my father at age 52) and my mother at age 61 after a prolonged illness and both were devastating. Time will heal your heart after awhile but the memories and love you have for your sister will always be in your heart.
I couldn’t agree more about the lack of good customer service these days.
Be well. You’re in my heart and mind.
My sincere condolences on the passing of your sister. My thoughts and prayers are with you during this difficult time.
Morning Ceri, sharing my cup of tea with you. I am so sorry for the loss of your sister - my heart breaks that not only do you have to deal with the emotional upheaval that would cause, but then that grief is compounded by the horrible hoops insurance companies and similar companies make you jump through. I am sending warm cyber hugs and I hope that things will improve for you over time.
Oh Ceri! I am so sorry for your loss. ❤
I understand your rant, as well. I agree 💯!
Please keep your spirits up, and remember that there are people who love you. And we are here for you. Hugs, love and prayers are being sent your way.
So very sorry to hear of your sister's passing,Ceri,it must have been such a shock...and thank you for feeling that you were able to share with us..my thoughts are with you.❤
Dear Ceri, I just watched your video, and I’m still tearing up. I am so sorry for your loss. Grief is hard enough without having to deal with all the legal stuff. I can only hope that the pain will soften with time.
I certainly agree with you about the service aspect. I tip accordingly.
Ceri, I am so, so sorry for the loss of your sister! I’m praying that you find comfort, and sending you lots of hugs. I completely agree with you about how terrible customer service in general has become. I hope things smooth out for you very soon! Thinking of you!
I lost my husband suddenly 5 years ago, and it was such a shock. I feel for you what you are going through. Customer service has gone downhill I would say for about 15 years! I hate being on hold for more than 10 minutes then being cut off. When I do get someone who really cares I tell them I appreciate their service. I agree with you about tipping for good service. I will continue to keep you in my prayers!🙏🏻🙏🏻🙏🏻
Ceri, I am so sorry for your loss. I have the same expectations for service as you and have had many of the same poor experiences you have had. I hate the telephone situation as well. I am very appreciative of the good service I receive. I will be praying for you and that you'll be able to process your grief once you've gotten through all the legal hassles. Love you!
Oh Ceri, I am so sorry for your loss. Please take whatever time you need and we will be here when you come back. Take care of yourself now.
As for customer service, I have experienced too many of these 'episodes' of frustration myself. I have been so frustrated that I end up in a total meltdown. Anyone who contacts customer service is already stressed, anxious and uncertain. The last thing we need is complicated, unhelpful, automated systems, then non local representatives that speak too fast with broken English. I always try to be kind, but sometimes need to call several times before my problem is solved.
Sorry for your loss, Ceri! ❤️
Sorry for your loss! Prayers and Virtual hugs to you! Customer service here in the USA needs improvement as well! Love you brother!
I'm so very sorry for your loss. I do understand. My brother passed away unexpectedly in October and I am his sole survivor, so I'm going through the same hassle.
Oh my darling I’m so sorry for your loss. My thoughts are with you sending you love and hugs. X
Ceri, I am so very sorry to hear of your loss. I am sending hugs, love and blessings to you and those you love. Biscuit too, because animals feel loss too.
Awww. Ceri, I wish you were MY brother and I'd give you a big hug. My sincerest condolences. It's just a joy and highlight of my week to see your posts and watch you work.
I have to shock you about something I found out a couple days ago. In Quebec City, Canada, in grocery stores my brother says when you pay there's a place for you to add a tip. Can you imagine that??!! I didn't believe him but he assured me. Again, Ceri, so sorry for the loss of your sister.
Ceri! I am so sorry to hear your sad news. Gentle hugs and much love. 🤗💜🤗
Sending best thoughts to you dear Ceri. I’m sorry for your loss and the change in your life. I also greatly appreciate you for sharing your talents, thoughts and concerns. 🫶🏻🌻💕
Hi Ceri, I'm so sorry for your loss. I totally agree about customer service. Sometimes I think good customer service is rare but like you say there are great companies who look after you as a person and you feel valued xx
I’m so sorry you’ve had so much trouble after the loss of your sister. I can relate since I’ve been known to burst into tears when facing a form that needs to be filled out.
So sorry for your loss! Praying for comfort and peace! God bless
Ceri, heartbroken for you. Take care of yourself. Hugs and prayers for you.
Ceri, I'm so sorry for the loss of your sister. May you find comfort in memories from happier times. Agree with your take on customer service as I've noticed the decline in it pretty much everywhere. One can only hope that there will be a turn around. Businesses need to recognize we can take our money somewhere else.
Oh Ceri am so sorry for the loss of your sister. Sending bigs hugs to you from Australia. I hope your creative journey is providing some comfort for you during this time (and thank you for continuing to publish videos and being able to keep up your usual high standard). Listening to this coffee topic I thought - this could be me talking - absolutely agree with everything you said. Unfortunately I do think it is a generational problem and am not hopeful that things will improve anytime soon. Thank you for all your inspiration you provide. Just remember to take it one day at a time.
Oh, Ceri! A big(if virtual) hug! I'm so-o sorry you have had to go through this! I can't believe that you never took some time off...just said 'I'm sorry, due to a family emergency, my upload schedule will be very erratic until further notice. I will explain later' . (Or did I miss it?) As your on line family, we would have understood. You have my deepest sympathy for your loss and an additional, separate sympathy for the 'aftermath'. Your rant is heard and agreed with. Be kind to yourself through this difficult time ❤
Mr. Ceri... My deepest condolences for your loss. 💔😔🥺 And I completely agree with you on the state of our customer service.
Sending you big hugs Ceri. I am so sorry for your loss 💜
Dear Ceri, I am so sorry for your loss. ❤❤
I totally recognize the customer service you tell about. Here in the netherlands it is exactly the same.
Don't let it affect your health..take good care of yourself! We love you..❤❤
I am so sorry for the loss of your sister. It's never easy but harder still when it's unexpected. My prayers for you and Biscuit - dogs know when someone is missing and when you are sad and upset. At 72, I can remember when customer service was a priority for companies. Not so for years now. Customers are not valued with a "tell someone who gives a damn" attitude. A shame the world is evolving in that direction. I pray you get everything taken care of soon that you need to do. Loss is hard enough without the frustration.
I am so sorry for your loss. Prayers my friend.
I'm so sorry for your loss. I'm also sorry for your interactions with customer "service". I understand. I could do a similar rant. You're not alone in your frustrations.
So sorry to hear about your sister; my sincere condolences and deepest sympathy. I hope in the days/weeks/months to come, you will find peace and comfort in your memories. Take good care of yourself. Warmes wishes and hugs.
I am so sorry to hear the sad news of your sisters passing. Please give yourself proper time to grieve. X
I had no idea. I'm so sorry for your loss.
First, I'm sorry to hear of your sister's passing. It's hard enough to be going through such intense emotions to also have to deal with cruddy customer service. I agree that it's taken a nosedive in recent years. I'm in the US and tip according to quality of service. It's really gotten out of hand here. When my mom passed and I had to manage her affairs, I spent countless hours trying to reach a person who may or may not be able to help. I'm sorry you're having to go through this. Holding space and sending a long distance hug. 🤗
So sorry for your loss Ceri. Sending love and hugs. Phyllis xx
Simply...I am so sorry to hear of your sister's passing. Sending you much love as you negotiate and adjust to the new life pattern.
Hugs to you every day.
❤
So sorry for your loss Ceri! ❤ I truly understand your frustration with the customer service of today!
So sorry for your loss, Ceri.
Dearest Ceri
My sincerest apologies that you are having such a challenging time with your sister’s passing and the bureaucracy of the afterlife
My prayers are with you and I hope you are able to find solace in your supportive community that adores you😘
Hi Ceri, everything you said is right on! When I went through the grieving period, trying to make all those phone calls, getting so nervous, trying to keep it together, answering all the many questions to the best of my ability in my fragile state of mind. I decided to only make 1 call a day and say to myself ..well I got 1 thing accomplished. It did help me ..cause trying to do more than 1 call going thru all the phone selections etc, made me a nervous wreck! Hang in there and so sorry to hear about your sister.
I'm sorry for your loss Ceri, sending hugs.
Oh Ceri I am so so very sorry for loss. My prayers are with you. 😢. You are a very special person and deserve only the best. God bless you and keep you safe. 🙏
So sorry to hear of your loss. Sorting things out is just awful and lack of consideration from companies is unfortunately a sign of our times. I hope it gets easier for you.
Sending condolences to you Ceri. x Customer services went the same way as general courtesy and good manners.
Oh do I hear your pain. Some guy ran a stop sign and totaled my car more than a year ago. The guys insurance has 2 different departments to deal with, in 2 parts of the country. It is truly a blood pressure rising experience.
Evening Ceri, first of all, I'm so sorry to hear about your sister, I'm sending you a massive hug from Cornwall xx
Omgoodness, I totally understand how you feel, the phone calls, I feel as you do, the waiting, the options, again and again saying the same thing, repeating yourself, the music, I did smile alot during this video as i truly agree with you about the customer service nowadays and I have got so mad. I too think, okay it's not the persons fault who I am speaking to, but I get infuriated with their system. Manners and respect have gone out the window I'm afraid. Please take your time with everything, we are all here for you xx
I'm sorry for your loss and hope you have a good network of support around you. I'm sorry you have had such aweful experiences in trying to do the necessary things at this aweful time in your life. The world is so busy and tech orientated nowadays and I go out of my way to compliment and leave feedback about good customer service in the hope that it inspires others to follow suit. Also some companies offer bonuses to staff who recieve compliments so worth doing. Totally agree about the lack of customer service today and it's a shame.
Ceri,
I am so so sorry to hear of the loss of your sister. I didn't realize this back in September. It is so hard to lose our loved ones.
You are so correct; customer service is dead everywhere. I think much of it has to do with a younger generation that does not care and does not understand how to get along with people and have courteous manners. I HATE to have to call an 800 customer service number. It seemed that things really started going downhill after Covid. It makes me mad when self service places ask me for a tip! I never give a tip to a self service restaurant. I only tip if I get good service. Praying for you during this difficult holiday season.
Mark
I'm so sorry, Ceri. Sending [[[hugs]]]
Oh no Ceri! So sorry to hear your news. Lots of love and hugs to you. ❤
I´m so sorry for your loss💔 My deepest condolences❤Warm hugs and prayers for you❤
Hi Ceri 🎉❤. Hugs. Im sorry for your loss. My condolences, sweet man. So sad...🎉
I am sorry for your loss. We are here with you, too, as you always had been there for us, sharing all your positivity and creativity. Sending you a big crafty hug.🤗💯🥰🙏🙌♥️💙💜 That is definitely NOT CUSTOMER SERVICE. Imagine now with all the Artificial Intelligence era...where are we heading 😳 🤔 😢
I am sorry to hear about your sister. I agree with you and I have noticed the same thing about customer service. It has slowly been dying over the past few years and this decline was accelerated after COVID. Customer service is almost nonexistent these days and I appreciate good service immensely when I encounter it. I usually do not complain about bad service but I reward good service generously.
Warm hug to you as you grieve the loss of your loved one! ❤
I'm so truly sorry for your loss
Ceri I am so so sorry and sad for you. I can’t imagine all the emotions that you must be going through. As your topic on Customer Service, I totally agree! It’s so frustrating and irritating on every aspect you brought up.
Dearest ❤ Ceri, my sincerest condolences for you and family. My heart feels your pain😢and I can understand your frustrations with costumer service. I have experienced the very same over the years and it saddens me how society has disconnected over the centuries. I 🙏🏻 you find patience through out and mostly that you take care of yourself.☕️
Ceri, so sorry for your loss.
My sincere Condolences Ceri - send a lot of energy from Switzerland 🇨🇭
My father passed this year, and I was like you on the phone etc. constant. Insurance was horrible to deal, they made a lot of mistakes which I can’t understand and were tasteless.
Ceri, I’m very sorry that you’ve lost your sister.
I agree, wholeheartedly, with your opinion of customer service. It is deplorable. I’m in the US and have worked in retail management and owned my own store for 20 years. I’m astounded at the lack of service and the “demand” for at least an 18% tip. I prided myself on giving good customer service and my customers let me know they appreciated it.
I believe a part of the problem is corporate greed. For example, my son worked at Starbucks when he was a student. One day he told me he had been promoted to supervisor. I asked when was he received management training. He looked confused and said he hadn’t received any, he was told he was an excellent barista and they thought he’d be a great supervisor. He was 20! 😲
I started asking how he would handle certain situations that could come up. A few he had good answers to, others no so much. Training was definitely needed. If a person has supervision experience, they would have to pay them more, do they “promote from within”. I call it the blind leading the blind. Corporations want us to supplement their refusal to offer a livable wage.
Sorry to hear about your sister. Hoping for all the best for you!
Ceri, I am so sorry for your loss and I will keep you in my prayers 🙏 for healing. My mom just passed away November 6th and was very unexpected as well and dealing with insurance companies, etc has been really hard. I totally agree with you on the customer service these days, it's like the new generation was never even taught what customer service is but yet they expect everything themselves. I don't understand what happened and why so that's why I stay home as much as I possibly can and not go anywhere anymore. I really hope time heals wounds as I too am struggling with it. God bless you 🙏
Grief is a thing we all go through. Losing a member of your family is a difficult challenge. Everything will be OK. My husband had major risk surgery and is recovering.❤.. I use a cane to walk from an emergency repair of a broken femur in many places. I have a metal thigh. The leg is shorter. We live in a home with 4 flights of stairs. Walmart and Costco deliver all our groceries to our kitchen counter. ❤ my husband yells, no I want a representative. All the phones answering in AI. ❤ you can wait a long time, the longest for me is 1-hour wait. ❤
So very sorry for your loss Ceri. Hugs and prayers🫂🙏🏻
I am so sorry for your loss. I’ve actually been thinking about your sister lately even though I’ve never met her nor do I know her name. I’ve wondered if she is kind and caring like you and is she an artist?
As for customer service, sadly enough I think I could do a longer video than you just did!
God’s peace be with you, Friend.
Big Hugs and much love to you.
So sorry Ceri , for your loss
I often ask the same thing, what happened to good customer service, is a joke these days,
I also want to talk to a human not a computer voice.
Prayers 🙏 to you .
So sorry for your loss. 🙏🏽. Thank you for this rant- it’s for sure an epidemic in America.
Very sorry for your loss. I agree with you about customer service.
I am so very sorry for your loss.
Good morning to you! First, condolences to you and sending hugs. Unexpected losses are hard to move through sometimes but it will get easier, keep moving in that positive energy that you bring. Second, you are correct about the customer service not being what it used to be. Company's too focused on profit have lost their way. I worked the past decade in various customer service positions in person and by phone. The sense of customer care has dwindled. My son works part time in retail for a well known brand and through our talks about this very subject he has put the "care" back into the way he approaches customers. It must be working, he has repeat customers now and great customer ratings plus high sales. His management has taken notice and are having the other sales associates shadow him. There is still hope for the customer service industry. You are correct, we as consumers have the power through our spending to change it. Have a wonderful week! 🙂
first of all i want to offer my condolences on your sisters passing,take comfort wherever you can and be kind to yourself,remember you are important xx lean on those who you feel you can trust and dont be afraid to ask for help,love or support x i say this from experience and not to be condescending in any way at all x secondly,well done you on speaking up,i totally agree with your viewpoint,i have met some amazing staff and workers but they are sadly far and few between and i do think it is a generational thing ,im not sure we ever will get it back if i am honest.i worked in the customer service industry ,many years ago before i became a carer to my son,and in that time its shocking how much standards have slipped,i gave each and every customer 100% my best service as a matter of pride and somehow we seem to of lost that pride.i wish you well ceri and i hope you can be gentle with yourself,you will find a way through even if you cant see it right now x much love
Love&hugs to you and Biscuit ❤❤
Hi Ceri...sorry to hear about your sister. Blessings. I live in the U.S. and all my working life I worked in Customer Service positions. Customers would actually ask for me or call back if I couldn't help them at that moment. I lived (and worked) in the UK for about 10 years and again people would wait for me! I have complained to management about bad service both here and in the UK. BUT when I have had good service, I have asked to speak to management and praised the person, sometimes in front of them. So I understand. It can be very frustrating, even more so if you are dealing with life's difficult situations. xxoo
Oh I am so sorry for your loss. I had a feeling something was going on with you. Big hugs from Michigan. And customer service is so bad around here. I worked a lot in grocery stores. And I would have been fired the way some cashier's are. I was taught it's the customers that help keep us open. And never talk to any besides the customer until they walk away. Now a days they are talking to other kids employees and not the customer. Great topic. ❤
I’m so sorry for your loss.
hugs and prayers
I’m sorry for your loss. I totally agree with the customer service being a thing of the past. People are not raised properly and it shows in every aspect of life. I’m currently dealing with Amazon and their seller blaming each other for not having the responsibility for a return. I’m certain I’m never going to get my money back. 😡😡
I am so sorry to hear you are going through such a trying time. My sincere condolences. I too have a few beefs about customer service. and the paying of undeserved tips. I'm not going into it. It's your beef today. But I understand somewhat. Keep well, Ceri!
I'm so sorry about the loss of your sister. I can't imagine. As for customer service, it has gone downhill. The voice prompt system is absolutely worthless. I have ended up yelling at the phone on more than one occasion.
Dear Ceri can I first send my deepest condolences on the death of your sister. I lost my husband from cancer 18months ago and i know exactly where you are coming from. Forms phone calls etc. I nearly had a breakdown because of it all. It's this last 2 months when i have finally had some calmness. It will come, but in the meantime dont give up, you're too kind a person.
Ceri, condolences on the loss of your sister?❤ Totally 100 % agree on your topic today - agree it is a generational thing expecting good/friendly/efficient service, we older folk have had it for much of our lives, but have received this crap from all generations now. Related to everything you said, apart from the last one with your Mum. Two days ago, husband and I were just saying about calling the local Doctors, since covid, now have about a one minute message to listen to before pressing 1 for reception. If you press 1 before the end of the message, it simply starts again! We also walked away from buying the $400 print once, the guy was on his cellphone on what was obviously a personal call, so after 3 odd minutes of not a nod or recognition, we walked. We are in New Zealand, across the world from you, very sad that this crap covers the world now. Take care.... and do take up the offer of a good friend to help you with filling out forms... 😊😊... my mother in law was like you when it came to this, I always went and took her through them, was much easier for her. Think it must be like me in airports.... I get totally bamboozled. 😂 Take care, all the best for the next while. ❤❤❤
One more thing, I have not been able to find the spot for a question on your next video for those. My question is how has your stencil organization worked? Have you amended it? I created one like you showed, with some modifications, and appreciate it so much! Thank you for sharing.
You have so many people who love you, you’re never alone. I feel so badly for what you’ve been going through. Unfortunately I totally understand. As a disabled person who has multiple doctor’s appointments each month- my nightmare is insurance companies too. I don’t know how many times I’ve broke down dealing with them, and it happens several times a month. We’ve been through 5 different insurance companies this year alone. A month doesn’t go by where the insurance decides they won’t pay for one or two of my daily medications. And they always wait until a day or two before I’m out of it, I feel like I have to wake up fighting each day. It is appalling! How can people, who deal with people dealing with tragedy, not be kind to them, it blows my mind. Bottom line is it’s about money, companies don’t care about people, especially their employees. I agree that something needs to change.
I'm so sorry sweetheart for your loss. Wish I could fiy to where you are and give you a big hug.
So sorry for your loss ❤
Very sorry for your loss. I understand your frustration with the insurance forms, I work in the industry and I can assure you when a clam hits my desk I am in contact with the family/ estate throughout the process because I know how confusing they are and I know the family is already dealing with a lot so if I can make it just a bit easier for them I will do everything I can.
I am in Canada and I can tell you, customer service here is just as bad. What really bugs me is going out to eat the wait staff expects a tip no matter what. Sorry but if you don’t give me service, you aren’t getting a tip! And it’s not only wait staff that expects a tip these days it’s everyone who does any kind of service. It’s gotten out of hand.