English for Call Centers 🙋🏻♀️ | Role Play Practice
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- Опубликовано: 30 июн 2024
- In this lesson, three model conversations are used to help call center operators practice telephone skills with customers. Viewers can role play each of the conversations to help improve their English language and customer service speaking skills. This lesson will help anyone looking to sound more polite and professional in the workplace. Additionally, it is an excellent English language training resource for people looking to work in the English call center business, and also for call center businesses to use for training material.
Please LIKE, SHARE and COMMENT on this video.
Thank you so much!
Steve
#SnglStepEnglish #EnglishTeacher #CallCenterEnglish
#CallCenter #CallCenterEnglish #EnglishTraining
⏱TimeStamps⏱
0:00 - Role Play Practice Call #1
1:50 - Role Play Practice Call #2
5:06 - Role Play Practice Call #3
Transcript
CALL #1
Agent: Hello. Thank you for calling Acme Technology Company. My name is Carol. How may I help you?
Customer: Hi Carol. I’m having trouble with your computer program.
Agent: I can help you with that, sir. What kind of problem are you having?
Customer: I’m having trouble installing the program.
Agent: I’m sorry about the difficulties you’re having. I’ll try my best to help you solve the problem.
Customer: I am trying to install it on both Windows and Linux.
Agent: I see. That’s a little complicated. Would you mind if I put you on hold for a minute? I need to check on the code.
Customer: OK. That’s fine.
Agent: Thank you, sir. Please hold for a minute.
Agent: Hello sir, thank you very much for holding. I’m sorry, but could I transfer you to my supervisor?
Customer: Sure. That’s fine.
Agent: I appreciate it. I will transfer your call now.
CALL #2 -
Agent: Hello. Thank you for calling Spirit Systems. This is Tom speaking. How can I assist you?
Customer: Hello. I recently bought a new computer, and I’m having trouble loading your software.
Agent: Alright ma’am. Could you please tell me which version you are trying to load?
Customer: It’s the GR something. Hold on a sec…I’m trying to find the version of the program.
Agent: Sure. Please take your time.
Customer: It is the GR-5 Turbo.
Agent: Thank you for that, ma’am. The GR-5 Turbo. I’m sorry about the troubles you are having. I’ll try my best to help you solve the issue.
Customer: Alright. Thank you.
Agent: Ma’am, which operating system are you currently using?
Customer: I’m on a Mac, and the OS is Mount Tam.
Agent: I see. Could I please put you on hold for a few minutes? I need to speak with technical support.
Customer: OK. But, I need to get back to work soon.
Agent: I completely understand. It should only take a couple of minutes.
Customer: OK. Thanks.
Agent: Thank you very much for holding ma’am. I think I found the problem.
Customer: Great. Please tell me.
Agent: I apologize, but our company has not yet released an update for that OS. However, It will be available early next week.
Customer: Ah, now I understand. Well, that explains it!
Agent: On behalf of our company, I am very sorry for the delay. Please check our website for the update next week.
Customer: OK. I’ll do that.
Agent: Is there anything else I can assist you with today?
Customer: No, that should do it.
Agent: Thank you very much for calling, ma’am.
Customer: Yeah, OK. Thanks for looking into it.
Agent: Thank you again, ma’am. Goodbye.
CALL #3
Agent: Hello. Thank you for calling Horizon Mobile. My name is Sarah. How can I help you?
Customer: Yes, my invoice for this month is double the amount from last month. I think there is an accounting mistake.
Agent: Oh, let’s look into this. May have your full name, and phone number, please?
Customer: Yes, it is Paul S. Thompson. My number is 619-563-9810.
Agent: Thank you, Mr. Thompson. For verification purposes, may I have your date of birth?
Customer: Sure, my date of birth is May 11, 1978.
Agent: Thank you, sir. Could you give me a minute to pull up your account information?
Customer: Sure, of course.
Agent: Thank you for waiting, sir. I found your last billing invoice, and it does appear there has been an error.
Customer: I thought so!
Agent: We are very sorry for the double billing. I will notify our accounting department and they will send a new bill.
Customer: How long will that take?
Agent: You should receive it in 3-5 business days.
Customer: OK. Could you tell me my current balance?
Agent: Yes, of course, sir. Your current balance is $87.16
Customer: OK. That sounds about right.
Agent: Is there anything else I can assist you with today?
Customer: No, that should do it.
Agent: Again, I apologize for the error. Thank you very much for calling, Mr. Thompson.
Customer: Thanks for getting that sorted out.
Agent: It was my pleasure, sir.
Customer: Goodbye.
Agent: Goodbye.
/ singlestepenglish
Twitter: @SnglStepEnglish
Instagram: single_step_english
The customers speak very very much fast and angry hahaha
I agree dude
I will try to use that for another call center video. The angry customer!
@@SingleStepEnglish thank you teacher! 👏👏👏👏
Please check out my recent video on Call Center English ruclips.net/video/JsVOye5Nj2s/видео.html
Maybe the customers needed to be angrier???
Let me know what you think!
Steve
Agreee
As an experienced call center executive... "I'll DO my best to help you" not "I'll try my best to help you"
Thank you for that!
@Uprising Clips
Please tell me what is your policy for handling angry customers?
Thank you ☺️ for this
@𝐄𝐅𝐑𝐈𝐄𝐋 𝐍𝐀𝐘𝐍
Please check out my recent video on Call Center English ruclips.net/video/JsVOye5Nj2s/видео.html
Let me know what you think!
Steve
It really dosen't matter, if you say 'try' or 'do'', 'may' or 'can' etc. What matters is if you acknowledge the customer's key stressed words, Like " installing LYNIX and WINDOWS, can be tricky, i'll do/ try my best to help you"
Call center QA's & TL's tend to hyper focus on the minnor points in english sentence construction, and penalise workers for the wrong thing. The important stuff is acknowledging issues and emotion, to get the customer to trust you to solve their problems'.
What's missing is passive aggressive behavior, demands to speak to the manager NOW, legal action threats, mocking the pronunciation of a non-native English speaker working for some third-party contact center dealing with a major company's issues, pure insults and constant remarks on how unhelpful the service has been. Apart from that, everything is just perfect.
Hahaha. Glad I didn't cover those issues! I agree that some customers can be very rude and insulting.
I am a call center agent and you are soo right
@@preciousalexander5009 Thank you for that. Maybe I should make a video for customers! How to be nice on the telephone. ;-)
These are actually really helpful signs to show how the customer is feeling. If you name their pain and ask why they feel that way, you have an opportunity to get a very satisfied customer, but you need to take ownership and use the tools you have to resolve or at least progress their issue. If you stay close to the script and dont acknowledge the pain points, or take it personaly and engage in an argument you and the customer are going to have a tough time.
@@SingleStepEnglish i suggest you to make a video about dealing with irate Customers, that would be more helpful.
or do you already had one? I'll check it.
Gracias profe estaré practicando más el Inglés con estos roleplays, muchas gracias😄🌼💕
@Genesis Villalva ¡Mi placer! Estoy muy feliz de que disfrutes de mis lecciones de juego de roles.
My pleasure! I am very happy you enjoy my role play lessons.
@Genesis Villalva
Here is the link for the most recent video.
ruclips.net/video/JsVOye5Nj2s/видео.html
I hope you enjoy it!
Steve
This is very useful to us and will help us more when speaking English.
Thank you ❤
Glad to hear that!👏🏻😃
Yes,i really enjoyed this video,i would like to watch more videos like these.Thanks!
You're very welcome! I have a new Call Center video that will upload very soon.
@Neto Campero Here is the link for the recent video. ruclips.net/video/JsVOye5Nj2s/видео.html
Let me know what you think!
Steve
We need more advanced videos like these for every occasion, thanks
My pleasure! Please see my latest call center video.
ruclips.net/video/cm14XPpeFKQ/видео.html
Claro que sí, lo he disfrutado. Muchas gracias...👍
So glad you enjoyed it!
I wish the customers were like that HAHAHAJAJJAJA
Are the customers angrier?
I need this skills and it looks like its helping thank you
You're welcome, Maria. I am so glad it was helpful.
Please some of my other call center videos.
ruclips.net/video/JsVOye5Nj2s/видео.html
I wish the real calls were like this :((
Please tell me more about the real calls.
@@SingleStepEnglish actually, there are a lot of different things, such as, you have to write information about the costumer, like email address, full name, phone number and people don't get use to be kind always most part of the calls people is too moody. Finally people usually talk pretty fast and use a lot of contractions while talk:c
Thanks so much for that! If I may ask....which contractions are most difficult for you?
@@SingleStepEnglish It isn't the contractions actually, more than that maybe is harder to understand the context after saying a lot of contractions, so the contractions doesn't help too much to get the context
Thank you for this information! I am thinking about making another video for Call Centers. What do you think should be in a new video? Some difficult contractions and angry customers? ;-)
Le entendí un %70 a la conversación buena explicación!
Thank you very much!
Thank you so much. Its very helpful. 👍💕
You are most welcome! I appreciate your kind words! ❤️😃
Muito bom essas aulas de inglês
Thank you very much!
Don't say "I'm sorry" say "I apologize" big advice! :)
Thank you for that!
Love this
Thank you so much!
Great job!
Thank you so much!
Absolutely ❤❤
Thank you so much!
Thnks to being made this video this was really amazing as well as helpful plz make a video on how to handle terrible customer
Thank you for your comments and suggestion. Please let me know what you think about this video.
ruclips.net/video/JsVOye5Nj2s/видео.html
Thank you very much.
You’re welcome. I’m so glad you enjoyed it!
Muchas gracias por esto,ayuda bastante
You are most welcome. I am very happy you enjoyed this lesson.
Eres bienvenido. Me alegra que hayas disfrutado de esta lección.
@@SingleStepEnglish espero subas mucho mas, estaré pendiente... Espero mejorar mi ingles
@Miguel Vanegas Seguiré subiendo. Por favor, avíseme si hay algún tema que le gustaría aprender. I will help you improve your English!
I love it ❤
Thank you very much! I really appreciate it. Please check out our Call Center Playlist ❤️😃
Thanks for the video
@Bryan...my pleasure!
Please check out our other call center videos.
ruclips.net/p/PLQ6Jq55I6_W_yCO4J3_YSANxrGP3jfGYS
amazing!
Thank you!
This kind of videos was help me in my job, thaks.🙏
I'm so glad to hear that! Please check out our latest video.
ruclips.net/video/d0JpvRUIwyM/видео.html
Thanks for your help, i would like to apply for customer service position in the future, and this is a good resource you give us.
My pleasure! I am so happy to read this. Best of luck applying for a customer service position in the future.
I have answered and talked to more than 15.000 people over the years. this is like 40% similar to a real scenario.
What makes it different?
Nice conversation 👍
@Robert Konsam So glad you enjoyed it!
Please check out my most recent call center role play video.
ruclips.net/video/YqPOQLH_Evw/видео.html
Outstanding lesson
Thank you so much! I’m making a new call center video now.
@Algenis Morillo
Here is the link for the most recent video.
ruclips.net/video/JsVOye5Nj2s/видео.html
I hope you enjoy it!
Steve
Very nice role play
Thank you so much!
I like all the conversations with customers and call center agents ❤❤❤❤
Thank you very much! 👏🏻😃
ruclips.net/p/PLQ6Jq55I6_W_yCO4J3_YSANxrGP3jfGYS
Please check out my playlist.
Let me know what you think.
Thank you
You’re most welcome.
I'm very happy to watch this video 😂
Thank you! Please check out my latest video.
ruclips.net/video/zMMjWuNX2FU/видео.html
Good job now I'm training for ups
Thank you! Good luck with UPS. Let me know if you have any questions.
thank you
You're welcome! I appreciate it.
YES VERY GOOD
Thank you so much!
Wow nice 👍
Thank you so much! 😃
Nice 👍
Thank you so much!
I wish my customers all like this 😊😅
Maybe we should forward this video to all customers?!
I would like to hear a real situation , here is very kind and unreal lol, but tks for the material.
You're welcome.
Please have a look at this video.
ruclips.net/video/JsVOye5Nj2s/видео.html
Also, I have a call center playlist.
Actually, I am currently making a new video with some very angry customers. ;-)
Thank you so much for this lesson. It's really helpful for me as well as others.
You're very welcome!
@@SingleStepEnglish 👍👍
Sir,
I have some topics,
Could you please make a video about these topics? (if you like only)
1)getting
(People are using different ways )
In my case, by experience only I can use 'getting ' to some extent.
1)thereby
2)therein
3)thereof
4)wherein
5)whereby
6)hereby
7)inwhich
8)towhich
@Mohamed Mifras
Thank you very much for those suggestions!
I will put them on my list for videos to make.
For getting, are you thinking about the different uses?
ie. getting to know you; getting by; getting good at, etc.
@@SingleStepEnglish
Sir,
In getting usage some people use getting in different situations.
But I don't have idea about this .
1)How are you getting home tonight?
2)I am getting old.
3)It's getting hotter
4)I am getting old.
5)It's getting hotter.
6)By the time they reached the house they were getting hungry.
7)I'm getting tired of all this nonsense.
8)My mother's getting old and needs looking after.
9)I think I see what you're getting at. I agree.
10)This rain really getting me down
11)He's getting dinner tonight
Thank you very much sir, it's very useful 🙏🙏🙏
You’re very welcome. I’m glad you enjoyed it! 👏🏻😃
Thank you fery much ❤❤❤
You're welcome 😊 So glad you enjoyed it.
Please check out my recent video on Call Center English ruclips.net/video/JsVOye5Nj2s/видео.html
Let me know what you think!
Steve
Thabks for this
You're welcome!
The second mistake is, he did not ask about the error code or print screen. As in the IT Support role, it's mandatory.
I will include that step in the next video. Thanks, again!
nice mam
Thank you so much!
Hoping for this kind of call conversation in call center, but mostly customers in call center are talking fast and irate not exactly like this, maybe some.
Thank you for your comment.
We also made a role play for an angry customer.
ruclips.net/video/JsVOye5Nj2s/видео.html
hi thanks for the support, actually I'm still getting experience regarding to customer service for call center.
My pleasure! Best of luck with your customer service job. Please let me know if you have any questions at all.
absolutely and ty again 😃@@SingleStepEnglish
Excelent video, I would like to work in call center I am learning speack english
Thank you so much! Please check out my other call center videos.
ruclips.net/p/PLQ6Jq55I6_W_yCO4J3_YSANxrGP3jfGYS
Let me know if you have any question.
I like
Thank you!
Ya quisiera que en la realidad hablaran así de entendible, ya que muchos de los clientes hablan rápido
Gracias por tu comentario. Me doy cuenta de que los clientes a menudo hablan muy rápido. Muy a menudo, se sienten frustrados o enojados. Este video fue pensado para una introducción al trabajo en un centro de llamadas. Espero que puedas entender mi español básico.
Merci très utile
réel
eh ferme tg !!!
Je t'en prie!
@@SingleStepEnglish ohayo step bro
C'est vraiment interested
Thank you very much!
Again a helpful lesson ❤️❤️
Glad you think so!
Actually, I used to work at a call center during graduate school in the U.S. ;-)
@@SingleStepEnglish ok. Ok sir. Actually sir in 2019 i was also trying for this job everything was ok but that time i wasn't so confident about my speaking so didn't join😔
It seems like it can be a stressful job. I hope you found a better job!
@@SingleStepEnglish yes sir i am trying but before that i want to be fluent in English.. 😊
Yo le pregunte a un artista del amor a primera vista dijo q era un error, q estar solo era mejor que vivir d una ilusión
Gracias por ese comentario filosófico.
@Flores Jafeth
Here is the link for the most recent video.
Aquí está el enlace del video más reciente.
ruclips.net/video/JsVOye5Nj2s/видео.html
I hope you enjoy it!
Steve
Y ahora que no te tengo, pienso en todo el tiempo perdido, que perdí contigo.
Hi my sir,
Could you please tell me how does it come?
What are differences ? Can we use in same situations?when should I use these 2 phrases
What about in spoken and written?
1)As far as I know he is a good person
2)as I know he is a good person
3)as far as I know he won't come to school tomorrow
4)as I know he won't come to school tomorrow.
5)as far as I know his wedding is tomorrow
6)as I know, his wedding day is tomorrow.
7)as far as I know I don't much about that shop?
8)as I know I don't much about that shop?
As far as I know is more of a spoken expression.
We use it to give facts and figures.
As far as I know, grass is green.
As far as I know, the population of Sri Lanka is 21 million people.
In your examples, if you use 'as far as I know' for
1) As far as I know, he is a good person.
This would give the feeling that the person is questionable.
People may think this person is not someone you can trust. But, then, you say....as far as I know, he is a good person.
If you want a simpler sentence, trying using this:
I heard he is a good person.
OR...
I've heard he is a good person.
That sentence would be more positive.
3) This sentence may be easier.
As far as I know, he will be absent from school tomorrow.
5) As far as I know, his wedding is tomorrow.
(But maybe nobody has seen him for a week!).
This means there is a chance he will not have a wedding tomorrow.
Also, for 7) you should not use both 'as far as I know' with a negative statement such as I don't know much.
One way to change 7) could be:
Actually, I don't know much about that shop.
Again, great questions!
I hope these explanations help.
@@SingleStepEnglish thank you so much your beautiful explanation.
If you don't mind, could you please uplod the video on your RUclips channel About this topic?
Long sentences short ;
(Differences and which situations )
Sure, I can try to make a video on this topic.
@@SingleStepEnglish thank you so much sir.
Please take ;
1)as far as I know
2)as I know
Please compare these phases
@@SingleStepEnglish sir,
If you don't mind Could you please tell me these meanings in a nut shell?
1)As far as I know
2)as I know
Then I can get ideas from the subjects .
It was really helpful thank you very much...
You are most welcome! Please check out my other Call Center videos.
ruclips.net/p/PLQ6Jq55I6_W_yCO4J3_YSANxrGP3jfGYS
good job
Thank you so much!
@olulfy trading
Please check out my most recent call center role play video.
ruclips.net/video/YqPOQLH_Evw/видео.html
Customer: Are you from the Philippines?
Me: Yup! And you?
Do customers often ask that?
Hahaha really. Customers are 10000% aggressive
Here is a video with slightly more aggressive customers.
ruclips.net/video/JsVOye5Nj2s/видео.html
;-)
Steve
Sir,
Could you please tell me are these Sentences grammatically correct? Can we say in these ways?
1)I want to buy a book from Ben's book shop.
2)I want to buy a book in Ben's book shop.
3)I want to buy a book at Ben's book shop.
4)I bought a book from Ben's book shop.
5)I bought a book in Ben's book shop
6)I bought a book at Ben's book shop
Online
7)I bought a book online
8)I bought a book via amazon.
9)I bought a book through amazon.
10)I bought a book on amazon.
The main difference in these sentences is between the words FROM and AT.
If you bought a book from Ben's book store, then you could have bought it at the store on the internet.
But, if you bought a book at Ben's book store, you went to the store and bought the book.
We would not say....I bought a book IN Ben's book store.
However, you could use this for present tense.
A: (On the telephone) Where are you, Mohamed?
You: I'm buying a book in Ben's book store.
4). 5). 6) Follow the same rule as above.
7) That sentence is fine.
8) You can use VIA, but it is not so common in spoken language. I feel that we use it more for written communication.
However, you will hear people use VIA to talk about travel. She flew to Los Angeles via Chicago. Also, you could day....She flew to Los Angeles through Chicago.
9) You can say THROUGH. However, the nuance is that finding the book or product was difficult.
A: Mohamed, where did you get that new jacket?
You: Oh, I ordered it through Amazon.
10) You can say ON Amazon.
This means you bought the book on Amazon's website.
For past tense, you can say....I bought a book from Amazon.
I hope that helps!
By the way, is Amazon popular in Sri Lanka?
@@SingleStepEnglish thank you so much sir.
Thank you so much for your beautiful explanation.
Yes sir , amazan is famous in India.
But as a Sri Lankan we know about the amazon.
@@SingleStepEnglish
Sir,
What is more common in english natives countries. Could you please prefer me to use ?
1)At
2)from
Since so many people buy goods online these days, I think FROM is more common.
While I think Amazon is very convenient, I do miss shopping at small bookstores.
hace unos minutos me llamaron de un call center para la entrevista, no domino mucho el ingles pero veamos que sale les aviso que sucede.
¡Esas son fantásticas noticias! Buena suerte con la entrevista de trabajo. Hazme saber si tienes alguna pregunta.
@@SingleStepEnglish Antes de la entrevista dijeron que para este trabajo tenias que ser muy fluido y hablar inglés muy avanzado , olvidense de hablar español etc, y me salí de la entreveista xd. Mi inglés no es muy avanzado hablando, aunque si entiendo el 90% del inglés que escucho, pero bueno será cuestión de estudiar y practicar conversaciones con personas :/
¡Haz un plan que te ayude a alcanzar ese nivel! Fíjate metas a corto plazo para mejorar. Así ayudo a mis estudiantes universitarios. Puedo responder cualquier pregunta que pueda tener.
@@JuniorIncaOjiTaDCoca tele performance?
@@marianamandujano4727 si
I've got a job at a call centre and I start in a few weeks if I don't get another job before then and I'm really nervous about it and at times I'm wondering and wondering if I'll manage it
I am sure you will do just fine! Please watch my playlist of Call Center English videos and practice the role plays.
ruclips.net/p/PLQ6Jq55I6_W_yCO4J3_YSANxrGP3jfGYS
If you have any questions, please let me know.
Good luck!
Steve
As a Onboarding Facilitator, this is a horrible example of what Customer Service should be like.
What would you change? I love constructive feedback!
Thanks 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊👍👍👍⭐⭐⭐
Thank you so much!
Please check out my recent video on Call Center English ruclips.net/video/JsVOye5Nj2s/видео.html
Let me know what you think!
Steve
It is a good video but i work at tmobile and I only receive call from angry customers for the bill and the internet issues and sometimes they can not make or receive calls
@karen. Thank you very much for that information. Sorry that you only receive calls from angry customers. I'll try to make another video using some of these customer problems.
I'm operator of the call center in Brazil
Hello Osmar,
Please let me know if there are any videos I can make to help you!
I need to learn....
I hope this video will help you learn!
💥💥💥💥💥👍👍👍👍👍👍👍👍💯💯
Thank you!
>Supervisor proceeds to guide user on how to install wine
Nice idea!
Hi my sir ,
Could you please tell me? can we use bothways? Are these Sentences grammatically correct?
In spoken and written
In this case what is common?
1)I'm going to a wedding
2)I'm going for a wedding
3)I'm going for the foot ball match
4)I'm going to the football match
5)I'm going for a movie
6)I'm going to a movie
7)I'm going for a party
8)I'm going to a party
9)I want to go for the wedding
10)I want to go for paying the football
11)I want to go for play the football
12)I want to go for a party
13)I want to go for a function
Hi Mohamed,
Thank you for the excellent questions.
I will attempt to answer each one below.
1)I'm going to a wedding
This sentence is perfectly fine.
2)I'm going for a wedding
You can say this, but the question someone asked you will likely be: Why are you going to _________ (name of place)?
Therefore, you use FOR because you are giving the reason why you are traveling to that place.
3)I'm going for the foot ball match
4)I'm going to the football match
Same situation as above. It is very common to use 4) TO the football match.
3) Question: Why are you going to England?
You say: I'm going for the football match between Man U and Liverpool.
5)I'm going for a movie
6)I'm going to a movie
In this case, you would not say 5) going FOR a movie.
See my recent video for the difference between going to A movie and THE movie.
7)I'm going for a party
8)I'm going to a party
Same conditions as 1) and 2) above.
9)I want to go for the wedding
If the distance is very far or perhaps dangerous, you can use this sentence.
10)I want to go for playing the football
It is more common to say....I want to go there to play football.
11)I want to go for play the football
Better to use the above example I gave. .I want to go there to play football.
12)I want to go for a party
It is more common to say....I want to go to the party since parties are specific information.
13)I want to go for a function
You can use this sentence, however it would be more common to say the name of the function. For example, the wedding, the graduation ceremony.
I want to go to the wedding in Colombo..
I want to go the graduation ceremony in Negombo.
I hope that helps!
Steve
@@SingleStepEnglish
A special thank you from my heart,
whenever I have questions you answer me .
@@SingleStepEnglish
sir,
1) (5th one should be - I am going for the movie. Right
I am going to a movie. ;-)
I am going to the new Avengers movie.
@@SingleStepEnglish
sir,
Then
Can't we say?
1)I want go for the movie
2)I want to go to movie
Como se nota que nunca trabajo en un call center
He trabajado en un centro de llamadas como trabajo a tiempo parcial. Es un trabajo dificil.
I realy need help i always fail my role play
Keep watching and practicing! Let me know if you have any questions.
@@SingleStepEnglish how can i improve my English 😔
Hi... Actualy i found some work from home phone center agent and i m a little confused about .. may u help me plz
The agent often asks, May I help you? However, a customer can also ask the agent, Could you help me, please?
Please let me know if you have other questions and good luck with your job!
What different English British and English American?
Many words are different. For example, British English uses lift and American English uses elevator.
One subscriber more
Thank you so much! I have a new call center video coming soon.
@Yeferson renteria castillo
Here is the link for the most recent video.
ruclips.net/video/JsVOye5Nj2s/видео.html
I hope you enjoy it!
Steve
Yeah
Thank you so much! I have a new call center video coming soon.
Here is the link for the most recent video.
ruclips.net/video/JsVOye5Nj2s/видео.html
I hope you enjoy it!
Steve
What is having ? Did you mean in this conversation , having is a specific word used while eating something .
I’m having trouble with your computer program.
This means I am experiencing trouble with...
For example: I'm having trouble with my smart phone.
Costumers do not speak like that lol
Maybe I should make an angry customer version?
Teo…I will be uploading another call center role play video in a few hours.
It's just a roleplay.... Real live calls do get nasty sometimes.
We wanted to sugar coat it for people just starting out ;-)
It is ouse full
Thank you!
My instructor told us saying "I'm sorry" is wrong. Why is it being used here
That is very sad to read. I am sorry that you are unable to show empathy for people (other human beings) at your job. Perhaps this is the problem with customer service these days?
Could you please ask your instructor what customer service agents should say when it is clearly an error by the company?
3 works it a call center and I hate it. Money is good though
I worked at a call center during graduate school. I am happy that you are earning good money. What do you hate about it?
like si eres latino y vienes a practicar no mas!! :v
Anyone can practice with this lesson! Thank you.
@Juan Vanegas
Here is the link for the most recent video.
Aquí está el enlace del video más reciente.
ruclips.net/video/JsVOye5Nj2s/видео.html
I hope you enjoy it!
Steve
what´s the meaning of "mount tam" :C
It is a mountain in Marin County, California.
I had to put the video in x2.0 speed
Haha! My latest video is much faster.
ruclips.net/video/r09MNxGHBvI/видео.html
Speed it upto 2x
Check out my more recent role play videos!
The big mistake is, he is trying to install the same application for windows and Linux both, and in reply, he is saying I am checking the code.
Thanks for that comment.
Play it at 1.5x for a real experience xd
Our most recent call center video was recorded at a much faster speed.
ruclips.net/video/nv5IYinSAvE/видео.html
Could b nice if would b more real ... I mean faster and according the context
Thanks. My channel is aimed at second language learners. However, I will try to make another video at a faster speed.
Hukaganin waren than mirikala denna. Kari nane pani denawa
Any chance you can translate that?
Wheeeeeere are youuuuuu located? Are you from Quebec???? 😂😂😂
I am from the United States! But, Quebec is a nice place. Where are you from?
Idk why I'm watching this. I'm from the US. This may be misleading. Nobody is going to speak this slowly when calling .
My channel is for second language learners. It is to help them build confidence speaking English.
Why does the call center agent have a angry accent HAHAHA
Do you feel it is angry? Hmm, maybe she is a little tired from taking so many calls. ;-)
Me parecen muy buenos pero son muy lentos en comparación a la realidad.
Thank you for your comment.
Please see one of our more recent videos.
ruclips.net/video/wYdI-cojM-g/видео.html
in real life the call is faster ....speedy....
Thank you! I agree, but my channel is for second language learners. However, I will try to make my next call center video at a faster speed.
5:11
Is there an issue with conversation three?
But in reality foreigners custumer don't speak normally as shown in these video foreigners accent is totally different from our accent foreigners always speaking very fastly if they speak normally just like this video I'm sure bpo work will be very easy
For faster speed, please see my video for Utility Company. Thank you for your feedback!
These are the worst scenarios.
Why do you feel that way?
Very basic , i don't see common phrases verbs as Switch over , i see " i Will Transfer" is very basic , well thats My oponion
Thank you for your opinion. Please keep in mind that my channel is for second language learners. I hope to release a more advanced video in the future.
@@SingleStepEnglish good luck , let continue watching your videos mr