English for Call Centers: Role Play Practice with Very Angry Customers

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  • Опубликовано: 31 дек 2024

Комментарии •

  • @jf4798
    @jf4798 Год назад +18

    Hello Sir,
    Please don't stop making videos like this. As beginner for English learning it helps me a lot.
    Praying for you to have a million subscribers soon, so that you can help more people to learn english🙏💪
    Keep it up just don't give up like me even if it's hard I keep moving to learn a lot and become a call center soon🙏😢

    • @SingleStepEnglish
      @SingleStepEnglish  Год назад +3

      Thank you SO much. That is very kind of you. Please feel free to share my videos with your family and friends. That is a big help getting my channel to be noticed.
      Never give up! That is my motto. ;-)
      I hope my videos will help you learn and grow as a English learner and speaker. Please let me know if there are any role play video topics you would like me to make.

  • @tinyutc
    @tinyutc 3 месяца назад

    I am from Hong Kong, just worked at customer service hotline almost one year, but I still have difficulty to handle the customers, even I can speak english but not pro at all, the situation that I experienced really familiar with the customer who speak in Cantonese, Lol , this is the best video I've watched, I love this role play video very much, and for sure I feel more confident to do better conversation with the rude customer, really appreciate that, and I learn a lot, many thanks, I would watch the rest of the videos later. The picture of rude customers is hilarious😂😂

    • @SingleStepEnglish
      @SingleStepEnglish  3 месяца назад

      Thank you so much for your positive feedback! I really appreciate it. Let me know if there are any videos I can make that would help you.

  • @schmetterling2128
    @schmetterling2128 2 месяца назад

    This is fantastic and helpful 👏, I need to listen to a lot of customer service role plays, I'm here for a long time.... and thankful to you.

  • @luzcarolinatorres4918
    @luzcarolinatorres4918 3 месяца назад

    Es la primera vez que veo el contenido y me ha ayudado mucho, podría tener en cuenta hacer nuevos roll-play con aerolíneas o área de salud? estoy buscando entrar en esos campos. gracias

    • @SingleStepEnglish
      @SingleStepEnglish  3 месяца назад

      Thank you!
      For airline customer service, please watch this.
      ruclips.net/video/xSiSYbfn0cQ/видео.html

    • @SingleStepEnglish
      @SingleStepEnglish  3 месяца назад

      For health insurance plans, please watch this video.
      ruclips.net/video/VyyX7WjTlRU/видео.html

  • @princedewett8584
    @princedewett8584 Год назад

    Its really that these videos help me a lot all the way.

  • @levinjosediazaguilasr9253
    @levinjosediazaguilasr9253 11 месяцев назад

    thank you so much for the video, it help me a lot

    • @SingleStepEnglish
      @SingleStepEnglish  11 месяцев назад

      @levinjosediazaguilasr9253
      I am so glad to hear that!

  • @allisonlima3959
    @allisonlima3959 Год назад +4

    Wow this kind of calls make me feel frustraited lol but this make me remember when i was working in
    t mobile and all the time I received a lot of call with angry customers😢

    • @SingleStepEnglish
      @SingleStepEnglish  Год назад +4

      You’re not alone! I think I still have PTSD due to some of my customers. I’m sure you also got to help many people as well. 👏🏻😃

  • @allisonlima3959
    @allisonlima3959 Год назад +1

    Thank you for share these kind of videos all this information is useful for me and more people who want to work in the call center industry❤

    • @SingleStepEnglish
      @SingleStepEnglish  Год назад

      You are most welcome! Thank you for your kind comment. I really appreciate it. I hope you can enjoy all of my call center videos. 😃👏🏻

  • @youssefboutaiyeb5897
    @youssefboutaiyeb5897 4 месяца назад

    Thank you so much, that's very helpful
    I'm watching ur videos from morocco 😊😅

    • @SingleStepEnglish
      @SingleStepEnglish  4 месяца назад

      Awesome! Thank you! Regards to my viewers in Morocco.

  • @johncarter4411
    @johncarter4411 8 месяцев назад +2

    This is not how an angry customer really is. One they don't stop talking, they don't give any information that is usable, and asking questions just makes them angrier.

    • @SingleStepEnglish
      @SingleStepEnglish  8 месяцев назад

      Some customers are truly impossible to handle. I agree on that.

    • @spamemailgmail1335
      @spamemailgmail1335 4 месяца назад

      I agree but these customer comments are sooo accurate!

  • @monicagreene7473
    @monicagreene7473 Год назад +6

    Thanks for the video, it's very useful. Nice acting too. 😂

    • @SingleStepEnglish
      @SingleStepEnglish  Год назад

      So glad you liked it!
      Happy you appreciated the acting. It was very difficult for me to speak with such an angry voice ;-)

  • @edwardmarquez7632
    @edwardmarquez7632 Год назад +3

    I like this video.

  • @natalianadorr
    @natalianadorr 6 месяцев назад +1

    😂😂😂😂 happens in Buenos Aires every single day.im a very ungry client 😅 thanks for this videos

  • @hiroyoi
    @hiroyoi 3 месяца назад

    Thanks for the great video😆
    I also want the video when customers are angry but the causes are actually on their side.. ex. the bill was correct but he's still angry

    • @SingleStepEnglish
      @SingleStepEnglish  3 месяца назад

      You are most welcome and you are certainly correct. Most times, it is a customer error, but agents need to show patience.
      Let me know what other kind of videos might interest you.

  • @mohamedmifras8274
    @mohamedmifras8274 Год назад

    Thank you so much sir it helps me
    I can get some idea for interview

  • @sayanihazra1140
    @sayanihazra1140 Год назад +1

    Sir could you please make a video about gerund

  • @roxannebonior5917
    @roxannebonior5917 Год назад

    Pinakamaldita mga costumer pag amping mo guys

    • @SingleStepEnglish
      @SingleStepEnglish  Год назад

      They certainly can test our patience! However, it is best to anticipate it, right?

  • @LifeOfAnEmpath
    @LifeOfAnEmpath Год назад

    Wow!

  • @skull17FA
    @skull17FA Год назад +4

    Well, what a such lack of empathy from the representative is shown in this roleplay.
    Guys, for real. Do NOT answer like a robot don't be so hermetic, that always gets the customer angrier. In my very own experience.

  • @mohamedmifras8274
    @mohamedmifras8274 Год назад

    My sir,
    Could you please tell me are these Sentences grammatically correct?
    1)This phone is belongs to me .
    2)This phone is not belong to me.
    3)This phone doesn't belong to me.
    4)He is belongs to our family.
    5)he doesn't belong to me.
    6)he belongs to me.
    7)a)His next religious sermon is in colombo .
    B)He is going to do his sermon in colombo tomorrow
    If I want to use sermon? How to use do the sermon or ?
    8)a)He is going to preach a sermon on a prophet's life.
    B)He preacher a sermon related to our life.
    9a))if you have any update regarding sales openings please tell me know
    B)If you have any openings regarding indoor sales job please let me know

    • @SingleStepEnglish
      @SingleStepEnglish  Год назад

      1)This phone is belongs to me .
      This phone belongs to me.
      2)This phone is not belong to me.
      This phone does not belong to me.
      3)This phone doesn't belong to me.
      OK.
      4)He is belongs to our family.
      He belongs to our family.
      5)he doesn't belong to me.
      OK.
      6)He belongs to me.
      OK.
      7)a)His next religious sermon is in colombo .
      Looks fine.
      B)He is going to do his sermon in colombo tomorrow
      give his sermon
      If I want to use sermon? How to use do the sermon or ?
      See above...give
      8)a)He is going to preach a sermon on a prophet's life.
      give a sermon
      B)He preacher a sermon related to our life.
      He gave a sermon that related to our lives.
      9a))if you have any update regarding sales openings please tell me know
      ...please let me know.
      B)If you have any openings regarding indoor sales job please let me know
      There you go! Just change job to jobs.

    • @mohamedmifras8274
      @mohamedmifras8274 Год назад

      @@SingleStepEnglish
      My sir,
      Can't we say ?
      1)he preached a sermon at the mosque.

    • @SingleStepEnglish
      @SingleStepEnglish  Год назад +1

      Yes, you can say that.
      However, it more common to use 'gave a sermon."

    • @mohamedmifras8274
      @mohamedmifras8274 Год назад

      @@SingleStepEnglish
      Thank you so much sir big help

  • @clemensfrie2939
    @clemensfrie2939 10 месяцев назад

    Oh my gooooood, this is the greatest video if ever seen in my live 😮❤❤❤❤😁😍🥹

    • @SingleStepEnglish
      @SingleStepEnglish  10 месяцев назад

      Thank you very much! 😃👏🏻 I appreciate your kind words.