@ASUS Support It should be noted that the option to "Restore apps that came with this device" is not available when you go with the "Remove Everything" choice. Is there a way get them back once the system is reinstalled?
Hi, based on your question, if you have choose "Remove everything" it will remove apps and settings but keep your personal files. Have you back up your files before resetting? The "Restore apps that came with this device" will come up when you choose "Keep my files". If your laptop came with a recovery partition or a recovery media, you might be able to use it to restore the laptop to its original factory state, including the pre-installed apps. Be sure to back up your important data before using this option, as it will revert your system to its initial state. Or you will need to manually install the Apps. Thank you.
Hi, may I ask if your question is related to a laptop? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. For our laptop series products, we have created the forum specifically for users of laptop products. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/laptop/ct-p/Laptop Thank you.
Hi Asus. I saw you still replying to your viewers, I'm getting a problem while trying to reset my Asus Laptop, I get the error message that says "There was a problem resetting your pc". I tried both Local Reinstall and cloud download method, but none of them are working.
Hi, may I ask have you try the steps according to the video or the FAQ at the description box? Which steps is inoperable? Also, could you provide the product model and OS version? Thank you.
Hello, may i ask a question I want to restore the pc to factory settings and completely wipe out the system with all its files. This computer didn't came with windows 11 though so i wonder, when i will reset it, will it return to windows 10 or remain on windows 11? Also, is it safe to restore completely the pc? Thanks!
You can refer to the video above or check the following FAQ for guidance. [Windows 11/10] How to reset the PC www.asus.com/support/FAQ/1013063/ Thank you.
Please help me figure out this problem. I had a issue that in the the process of resetting I was not plugged in and suddenly power got off and when I on the PC again it keeps on loading and off for 2 hours. What do I do now ??
It seems to be caused by a system malfunction. We suggest trying to reinstall the system. If you are unable to perform any actions, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
Hi, according to your question, may I ask whether you mean you cannot exit BIOS configuration? Have you try to press save & exit? Also, could you provide the product model and OS version? Thank you.
@@asus_support com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos .
Tengo una duda, si restauro Windows con este metodo o con el borrado permanente de todos mis archivos, aun conservaria la partición de recuperación de asus? Y aun se instalarian los drivers de la targeta de video?
Reinstalling the operating system can restore your system to its original configuration and help you fix many software issues on your device, such as slow system performance or malware infections. When using the built-in reset feature in Windows, you can choose from two different options for resetting: Keep personal files: This option will reinstall Windows while preserving your personal files and documents. Remove everything: This option will completely delete all files, applications, and settings before reinstalling Windows. Note: If your device has Device Encryption or BitLocker Encryption enabled, you may need the BitLocker key to reset your system. If you're unsure about your BitLocker key, please refer to this article: Find my BitLocker recovery key.
Hi, may I ask what do you mean antinirus protection? Whether is the firewall function? A factory reset restores the laptop to its original state, removing any installed applications and settings. Also, could you provide the product model? Thank you.
@@asus_support com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos . VOU PARA O RECLAME AQUI VOU DIVULGAR ESSE APARELHO EM TODAS AS REDE SOCIAL 24 HORAS QUERO MEU DINHEIRO DE VOLTA ESSE APARELHO É UM HORROOOOOOOOOOO
Hi, based on your issue, whether you mean your laptop cannot charge normally? You can refer to the following link. ruclips.net/video/VrqpGNXHpkI/видео.html It is suggest that you can try to cross test with other device to confirm the issue. Also, could you provide the product model and OS version? Thank you.
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
Hi, may I ask if your question is related to a laptop? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. For our laptop series products, we have created the forum specifically for users of laptop products. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/laptop/ct-p/Laptop Thank you.
If the system cannot be restored successfully, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
Hello i bought the laptop today but during the login of microsoft account it didnot go back or forward it also didn't show any thing it all happens during set up
Hi, according to your question, may I ask have you try to press and hold the power button for 40 seconds to do a hard reset? Have you make sure that you follow the steps correctly? You can refer to the following link. www.asus.com/support/FAQ/1041493 Also, could you provide the product model? Thank you.
@@asus_support my product name is asus vivobook go 15 and its screen not going forward or backward from the microsoft login page it stop on the process of create microsoft account please help
@@hiteshyadav8627 com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos .
Hi, based on your issue, DTS: X Ultra supports FX506/ FX706 series (ASUS TUF Gaming F15/ F17),and FA506/ FA706 series (ASUS TUF Gaming A15/ A17) ROG Gaming laptops. Could you provide the product model (for example: FX506HM) and OS version? When you type and search [DTS: X Ultra]① in the Windows Search Box, whether it did not shows up?
Is your system provided by us or installed by you yourself? If the problem cannot be solved through the above steps, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
I don' t know I install Dolby Atmos for Gaming why can't I use AI noise canceling speakers and AI noise canceling mic in My ASUS software? My laptop: ASUS Vivobook X415EA Intel I5 Gen 11 Ram: 8 GB Disk: SSD NVME 512 GB BIOS Version: 311 OS: Windows 10 Pro 22h2 (I install maunal)
Hi, according to your question, whether you mean you cannot use Two-Way AI Noise Cancelation? Have you make sure that all the driver is at the latest version? Have you run Windows Playing Audio troubleshooter? Also, you can refer to the following link. www.asus.com/support/FAQ/1044576 Thank you.
@@asus_supportMy laptop isn't a gaming laptop. I was troubleshooted in System Settings (Settings Software) it says Audio Format is not set default (because I set Audio Format is 2 channel, 24 bit and 192000 Hz) and My ASUS Software it says no error. How do I install Dolby Atmos for Gaming: Step 1: I enter Recovery ---> Troubleshoot ---> Startup Settings ---> Restart ---> F7 or Number 7 in the keyboard: Disable driver signature enforcement Step 2: I open the Device Manager ---> Sound video and game controllers ---> Realtek (R) Audio ---> Update Driver ---> Browse my computer for drivers ---> Let me pick from a list of available device drivers on my computer ---> Have disk ---> Browse ---> Choose the file HD Audio.inf and install Dolby Atmos for Gaming Driver Not only that, I also installed Dolby Atmos for Gaming software. I enter My ASUS Software ---> Custom ---> The AI Noise Canceling Mic and the AI Noise Canceling Speaker are black and can't be clicked My Laptop Seri Number: M9N0CV21V441398 About My Laptop: Device name: ASUS Vivobook X415EA Chi tiết kĩ thuật Hệ điều hành Windows 10 Home - ASUS khuyến nghị Windows 10 Pro cho doanh nghiệp, Nâng cấp miễn phí lên Windows 11 (khi có sẵn, chi tiết bên dưới) Bộ vi xử lý Bộ xử lý Intel® Core™ i5-1135G7 2,4 GHz (8M Cache, lên đến 4,2 GHz, 4 nhân) Đồ họa Đồ họa Intel Iris Xᵉ *Đồ họa Intel Iris Xe chỉ có trên các model trang bị bộ vi xử lý Intel® Core™ i5/i7/i9 và bộ nhớ kênh đôi. Màn hình 14,0 inch, Tỷ lệ khung hình 16:9 FHD (1920 x 1080), Tấm nền IPS, Đèn nền LED, Tần số làm mới 60Hz, 250nits, Dải màu 45% NTSC, màn hình chống chói, Non-touch screen, (Tỷ lệ màn hình trên thân máy)82% Memory 4GB DDR4 trên bo mạch 4GB DDR4 SO-DIMM Bộ nhớ tối đa lên tới:12GB Ổ lưu trữ SSD 512GB M.2 NVMe™ PCIe® 3.0 Khe cắm mở rộng (bao gồm hiện có) - 1x khe DDR4 SO-DIMM - 1x M.2 2280 PCIe 3.0x2 - 1x HDD SATA 2,5 inch STD Cổng kết nối I/O 1x USB 3.2 Thế hệ 1 Loại A 1x USB 3.2 Thế hệ 1 Loại C 2x USB 2.0 Loại A 1x HDMI 1.4 1x Giắc Âm thanh Kết hợp 3,5 mm 1x Nguồn vào DC Bàn phím và chuột cảm ứng Bàn phím Chiclet, Hành trình phím 1,4mm, Bàn di chuột Camera Máy ảnh VGA Âm thanh SonicMaster Loa tích hợp Micro tích hợp có hỗ trợ Cortana Mạng và kết nối Wi-Fi 5(802.11ac)+Bluetooth 4.1 (Băng tần kép) 1*1 Pin 37WHrs, 2S1P, Li-ion 2 pin Bộ nguồn ø4.0, Bộ đổi nguồn AC 45W, Đầu ra: 19V DC, 2,37A, 45W, Đầu vào: 100~240V AC 50/60Hz phổ thông Bảo mật Bảo vệ bằng Mật khẩu Người dùng Khởi động BIOS Mô-đun Nền tảng Đáng tin cậy (Firmware TPM) Bản dùng thử 30 ngày McAfee LiveSafe™ Cảm biến vân tay tích hợp với Bàn di chuột
@@Minh_Thanh_BG Hi, may I ask whether you could provide the screenshot that your AI noise canceling is black picture to us? (you can attached the picture in the google drive) You can try to uninstall Dolby Atmos first, then confirm whether the problem still exist. Also, it is suggest that you can refer to "AI Noise-Canceling Microphone" in the following link. www.asus.com/support/FAQ/1045651 Thank you.
@@asus_support I installed Dolby Atmos for Gaming then AI Canceling Mic and Speaker not working, it's lighter color not black and can't be clicked and it has sound settings like Music, Movie, Dymanic, Voice and Personal Mode
@@asus_support com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos . VOU PARA O RECLAME AQUI VOU DIVULGAR ESSE APARELHO EM TODAS AS REDE SOCIAL 24 HORAS QUERO MEU DINHEIRO DE VOLTA ESSE APARELHO É UM HORROOOOOOOOOOO
Hi, according to your issue, it is suggest that you can post your question to Zentalk. The representative will assist you with the necessary inquiries. You can refer to the following link. zentalk.asus.com/t5/english-community/ct-p/en Please post the article at the cooresponding category, Other Products> Laptop. Thank you.
@@user-om9zs9ok3q com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos . VOU PARA O RECLAME AQUI VOU DIVULGAR ESSE APARELHO EM TODAS AS REDE SOCIAL 24 HORAS QUERO MEU DINHEIRO DE VOLTA ESSE APARELHO É UM HORROOOOOOOOOOO
Hello, my question doesnt really have anything to do with this video topic but you have made a video in the past trying to touch on the issue im facing. My asus VG27AQ recently died right in front of me while i was on my computer. the screen became incredibly pixelated and was flashing on/off for a few seconds. After maybe 20 seconds, the monitor screen then continued to flash but instead of my desktop appearing intermittently, it was flashing the asus logo. Now after unplugging and plugging everything back in, the flashes do not show a picture. The screen's backlighting just turns on and off. I dont think the issue has to do with my DVI cable since the problem still happens with my computer unplugged from the monitor. Also, as the screen shuts on/off when plugged into power, the white LED indicator is also sync'd with the screens on/off behaviour. Is the monitor completely shot? or does this sound like a PSU issue where once the monitor draws power, the voltage is dropping and shutting off the monitor?
Hi, according to your question, it is suggest that you can refer to the following link. www.asus.com/support/faq/1012723 It is suggest that you can cross test with different cable or monitor to confirm the issue. Please make sure that all the driver is at the latest version. Thank you.
@@asus_support com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos .
If your laptop cannot restore the system successfully, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
Hi, may I ask what kind of problem you're currently facing? Whether you want to reset your system? Have you try the steps according to the video or the FAQ at the description box? Which steps is inoperable? Also, could you provide the product model? Thank you.
com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos .
Hi, according to your question, may I ask what kind of problem you're currently facing? Whether you want to reset system? Have you try the troubleshooting steps according to the video or the FAQ at the description box? Also, could you provide the product model and OS version? Thank you.
@ASUS Support It should be noted that the option to "Restore apps that came with this device" is not available when you go with the "Remove Everything" choice. Is there a way get them back once the system is reinstalled?
Hi, based on your question, if you have choose "Remove everything" it will remove apps and settings but keep your personal files.
Have you back up your files before resetting?
The "Restore apps that came with this device" will come up when you choose "Keep my files".
If your laptop came with a recovery partition or a recovery media, you might be able to use it to restore the laptop to its original factory state, including the pre-installed apps. Be sure to back up your important data before using this option, as it will revert your system to its initial state.
Or you will need to manually install the Apps.
Thank you.
thanks that really helped
my asus laptop is taking 20-30 seconds to opening terminal. I am a coder, so i can't able to use terminal for vs code. Please fix my issue.
Hi, may I ask if your question is related to a laptop?
If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
For our laptop series products, we have created the forum specifically for users of laptop products.
On the forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Thank you.
Hi Asus. I saw you still replying to your viewers, I'm getting a problem while trying to reset my Asus Laptop, I get the error message that says "There was a problem resetting your pc". I tried both Local Reinstall and cloud download method, but none of them are working.
Hi, may I ask have you try the steps according to the video or the FAQ at the description box?
Which steps is inoperable?
Also, could you provide the product model and OS version?
Thank you.
Hello, may i ask a question
I want to restore the pc to factory settings and completely wipe out the system with all its files. This computer didn't came with windows 11 though so i wonder, when i will reset it, will it return to windows 10 or remain on windows 11? Also, is it safe to restore completely the pc? Thanks!
Hey Asus Support ,
How can I reset my Laptop how it was like when I got it
You can refer to the video above or check the following FAQ for guidance.
[Windows 11/10] How to reset the PC
www.asus.com/support/FAQ/1013063/
Thank you.
Please help me figure out this problem. I had a issue that in the the process of resetting I was not plugged in and suddenly power got off and when I on the PC again it keeps on loading and off for 2 hours. What do I do now ??
It seems to be caused by a system malfunction. We suggest trying to reinstall the system.
If you are unable to perform any actions, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I can’t leave the bios and I’m stuck can you help?
Hi, according to your question, may I ask whether you mean you cannot exit BIOS configuration?
Have you try to press save & exit?
Also, could you provide the product model and OS version?
Thank you.
@@asus_support com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos .
Tengo una duda, si restauro Windows con este metodo o con el borrado permanente de todos mis archivos, aun conservaria la partición de recuperación de asus? Y aun se instalarian los drivers de la targeta de video?
Reinstalling the operating system can restore your system to its original configuration and help you fix many software issues on your device, such as slow system performance or malware infections. When using the built-in reset feature in Windows, you can choose from two different options for resetting:
Keep personal files: This option will reinstall Windows while preserving your personal files and documents.
Remove everything: This option will completely delete all files, applications, and settings before reinstalling Windows.
Note: If your device has Device Encryption or BitLocker Encryption enabled, you may need the BitLocker key to reset your system. If you're unsure about your BitLocker key, please refer to this article: Find my BitLocker recovery key.
Can i Reset all things from Ausu Strix G15 ?
Yes, please refer to the instructions in the video for the steps to follow.
Did i lose my antivirus protection after reset my asus laptop?
Hi, may I ask what do you mean antinirus protection?
Whether is the firewall function?
A factory reset restores the laptop to its original state, removing any installed applications and settings.
Also, could you provide the product model?
Thank you.
@@asus_support com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos . VOU PARA O RECLAME AQUI VOU DIVULGAR ESSE APARELHO EM TODAS AS REDE SOCIAL 24 HORAS QUERO MEU DINHEIRO DE VOLTA ESSE APARELHO É UM HORROOOOOOOOOOO
Can't even charge... since the battery is low
Hi, based on your issue, whether you mean your laptop cannot charge normally?
You can refer to the following link.
ruclips.net/video/VrqpGNXHpkI/видео.html
It is suggest that you can try to cross test with other device to confirm the issue.
Also, could you provide the product model and OS version?
Thank you.
Hi, i did this same step, but it kept showing "There was a problem resetting your Pc. No changes were made". Is there anything else i can do
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
@@asus_support my laptop has a virus that's why i want to reset it, is there anyway i can go about erasing the virus
Love this channel ❤️👏🥹
For me there is no option to install app that came with my laptop please help
Hi, may I ask if your question is related to a laptop?
If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
For our laptop series products, we have created the forum specifically for users of laptop products.
On the forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Thank you.
I have question i was doing everyrhing right but i still couldnt recover mine pc
If the system cannot be restored successfully, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Hello i bought the laptop today but during the login of microsoft account it didnot go back or forward it also didn't show any thing it all happens during set up
Please help
My laptop is asus vivobook go 15
Hi, according to your question, may I ask have you try to press and hold the power button for 40 seconds to do a hard reset?
Have you make sure that you follow the steps correctly?
You can refer to the following link.
www.asus.com/support/FAQ/1041493
Also, could you provide the product model?
Thank you.
@@asus_support my product name is asus vivobook go 15 and its screen not going forward or backward from the microsoft login page it stop on the process of create microsoft account
please help
@@hiteshyadav8627 com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos .
Hi i have asus tuf gaming 17 dts x ultra not visible app was missing how to i reinstall can you explain
Hi, based on your issue, DTS: X Ultra supports FX506/ FX706 series (ASUS TUF Gaming F15/ F17),and FA506/ FA706 series (ASUS TUF Gaming A15/ A17) ROG Gaming laptops.
Could you provide the product model (for example: FX506HM) and OS version?
When you type and search [DTS: X Ultra]① in the Windows Search Box, whether it did not shows up?
@@asus_support now iam download the software asus official site thank you for you reply
This is not working in my asus laptop. WHAT could be the problem?
Is your system provided by us or installed by you yourself?
If the problem cannot be solved through the above steps, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I reseted using other method, Thanks
Bets channel ever
I don' t know I install Dolby Atmos for Gaming why can't I use AI noise canceling speakers and AI noise canceling mic in My ASUS software?
My laptop: ASUS Vivobook X415EA Intel I5 Gen 11
Ram: 8 GB
Disk: SSD NVME 512 GB
BIOS Version: 311
OS: Windows 10 Pro 22h2 (I install maunal)
Hi, according to your question, whether you mean you cannot use Two-Way AI Noise Cancelation?
Have you make sure that all the driver is at the latest version?
Have you run Windows Playing Audio troubleshooter?
Also, you can refer to the following link.
www.asus.com/support/FAQ/1044576
Thank you.
@@asus_supportMy laptop isn't a gaming laptop. I was troubleshooted in System Settings (Settings Software) it says Audio Format is not set default (because I set Audio Format is 2 channel, 24 bit and 192000 Hz) and My ASUS Software it says no error.
How do I install Dolby Atmos for Gaming:
Step 1: I enter Recovery ---> Troubleshoot ---> Startup Settings ---> Restart ---> F7 or Number 7 in the keyboard: Disable driver signature enforcement
Step 2: I open the Device Manager ---> Sound video and game controllers ---> Realtek (R) Audio ---> Update Driver ---> Browse my computer for drivers ---> Let me pick from a list of available device drivers on my computer ---> Have disk ---> Browse ---> Choose the file HD Audio.inf and install Dolby Atmos for Gaming Driver Not only that, I also installed Dolby Atmos for Gaming software. I enter My ASUS Software ---> Custom ---> The AI Noise Canceling Mic and the AI Noise Canceling Speaker are black and can't be clicked
My Laptop Seri Number: M9N0CV21V441398
About My Laptop:
Device name: ASUS Vivobook X415EA
Chi tiết kĩ thuật
Hệ điều hành
Windows 10 Home - ASUS khuyến nghị Windows 10 Pro cho doanh nghiệp, Nâng cấp miễn phí lên Windows 11 (khi có sẵn, chi tiết bên dưới)
Bộ vi xử lý
Bộ xử lý Intel® Core™ i5-1135G7 2,4 GHz (8M Cache, lên đến 4,2 GHz, 4 nhân)
Đồ họa
Đồ họa Intel Iris Xᵉ
*Đồ họa Intel Iris Xe chỉ có trên các model trang bị bộ vi xử lý Intel® Core™ i5/i7/i9 và bộ nhớ kênh đôi.
Màn hình
14,0 inch, Tỷ lệ khung hình 16:9 FHD (1920 x 1080), Tấm nền IPS, Đèn nền LED, Tần số làm mới 60Hz, 250nits, Dải màu 45% NTSC, màn hình chống chói, Non-touch screen, (Tỷ lệ màn hình trên thân máy)82%
Memory
4GB DDR4 trên bo mạch
4GB DDR4 SO-DIMM
Bộ nhớ tối đa lên tới:12GB
Ổ lưu trữ
SSD 512GB M.2 NVMe™ PCIe® 3.0
Khe cắm mở rộng (bao gồm hiện có)
- 1x khe DDR4 SO-DIMM
- 1x M.2 2280 PCIe 3.0x2
- 1x HDD SATA 2,5 inch STD
Cổng kết nối I/O
1x USB 3.2 Thế hệ 1 Loại A
1x USB 3.2 Thế hệ 1 Loại C
2x USB 2.0 Loại A
1x HDMI 1.4
1x Giắc Âm thanh Kết hợp 3,5 mm
1x Nguồn vào DC
Bàn phím và chuột cảm ứng
Bàn phím Chiclet, Hành trình phím 1,4mm, Bàn di chuột
Camera
Máy ảnh VGA
Âm thanh
SonicMaster
Loa tích hợp
Micro tích hợp
có hỗ trợ Cortana
Mạng và kết nối
Wi-Fi 5(802.11ac)+Bluetooth 4.1 (Băng tần kép) 1*1
Pin
37WHrs, 2S1P, Li-ion 2 pin
Bộ nguồn
ø4.0, Bộ đổi nguồn AC 45W, Đầu ra: 19V DC, 2,37A, 45W, Đầu vào: 100~240V AC 50/60Hz phổ thông
Bảo mật
Bảo vệ bằng Mật khẩu Người dùng Khởi động BIOS
Mô-đun Nền tảng Đáng tin cậy (Firmware TPM)
Bản dùng thử 30 ngày McAfee LiveSafe™
Cảm biến vân tay tích hợp với Bàn di chuột
@@Minh_Thanh_BG Hi, may I ask whether you could provide the screenshot that your AI noise canceling is black picture to us?
(you can attached the picture in the google drive)
You can try to uninstall Dolby Atmos first, then confirm whether the problem still exist.
Also, it is suggest that you can refer to "AI Noise-Canceling Microphone" in the following link.
www.asus.com/support/FAQ/1045651
Thank you.
@@asus_support I installed Dolby Atmos for Gaming then AI Canceling Mic and Speaker not working, it's lighter color not black and can't be clicked and it has sound settings like Music, Movie, Dymanic, Voice and Personal Mode
@@asus_support com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos . VOU PARA O RECLAME AQUI VOU DIVULGAR ESSE APARELHO EM TODAS AS REDE SOCIAL 24 HORAS QUERO MEU DINHEIRO DE VOLTA ESSE APARELHO É UM HORROOOOOOOOOOO
How can I download Asus Zenbook Pro Duo 14 OLED ux8402ZE laptop wallpapers?
Hi, according to your question, what do you mean download laptop wallpapers?
Could you provide more details of the problem?
Thank you.
@@asus_support yes download wallpapers
Hi, according to your issue, it is suggest that you can post your question to Zentalk.
The representative will assist you with the necessary inquiries.
You can refer to the following link.
zentalk.asus.com/t5/english-community/ct-p/en
Please post the article at the cooresponding category, Other Products> Laptop.
Thank you.
@@user-om9zs9ok3q com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos . VOU PARA O RECLAME AQUI VOU DIVULGAR ESSE APARELHO EM TODAS AS REDE SOCIAL 24 HORAS QUERO MEU DINHEIRO DE VOLTA ESSE APARELHO É UM HORROOOOOOOOOOO
Hello, my question doesnt really have anything to do with this video topic but you have made a video in the past trying to touch on the issue im facing.
My asus VG27AQ recently died right in front of me while i was on my computer. the screen became incredibly pixelated and was flashing on/off for a few seconds. After maybe 20 seconds, the monitor screen then continued to flash but instead of my desktop appearing intermittently, it was flashing the asus logo. Now after unplugging and plugging everything back in, the flashes do not show a picture. The screen's backlighting just turns on and off. I dont think the issue has to do with my DVI cable since the problem still happens with my computer unplugged from the monitor. Also, as the screen shuts on/off when plugged into power, the white LED indicator is also sync'd with the screens on/off behaviour.
Is the monitor completely shot? or does this sound like a PSU issue where once the monitor draws power, the voltage is dropping and shutting off the monitor?
Hi, according to your question, it is suggest that you can refer to the following link.
www.asus.com/support/faq/1012723
It is suggest that you can cross test with different cable or monitor to confirm the issue.
Please make sure that all the driver is at the latest version.
Thank you.
@@asus_support com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos .
Hello Cheese
Asus vivobook x1502za can't reset
If your laptop cannot restore the system successfully, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Asus reset system windows 11
Hi, may I ask what kind of problem you're currently facing?
Whether you want to reset your system?
Have you try the steps according to the video or the FAQ at the description box?
Which steps is inoperable?
Also, could you provide the product model?
Thank you.
com muito esforço adquirir um notebook da ASUS modelo NOTEBOOK ASUS X415JA assim que terminei de pagar o notebook para de ligar levei em uma tecnico e ele falou que está com o processador queimado e que esse notebook foi um projeto errado dos engenheiro da ASUS E É UM DEFEITO DE SERIE gostaria de de ser ressarcido antes de posta o conteúdo e buscar meus direitos .
@asus_support how i can find your contact email
Hi, according to your question, may I ask what kind of problem you're currently facing?
Whether you want to reset system?
Have you try the troubleshooting steps according to the video or the FAQ at the description box?
Also, could you provide the product model and OS version?
Thank you.
@@asus_support i have no problem with anything i just want your contact email.