I bought the surface pro 6 in 2023 for $540.40 through Amazon and have been using it for over 3 months now. I bought the I5 256GB version and have been using it for over 3 months now. I have really enjoyed using it. I know a little about technology due to the fact that I have an associate degree, a bachelor's degree in computer information technology, a master's degree in computer information science and network management, and a doctorate degree in computer in computer science and big data analytics. So that would cover my knowledge of computers and technology. I don't believe that you need an I7 version to get a good system. An I5 will do just fine. I know this isn't for hardcore gaming, I didn't buy it for that. Even though I do play some light games on it just fine without problems. I also watch a great deal of RUclips and Amazon Prime movies on it. Plus, I listen to music and watch music videos. I also do photo editing and some light video editing on it without problems. It has been the best Surface to come out at the time it hit the stores. And in 2023 it is still among the top of the list for best 2-in-ones.
I'm using it for work, I think other brands should be jealous. This this PC & tablet like device is VERY CONVENIENT. It is really important as well to use OneDrive along with Surface (Cloud storage by Microsoft). I got the 1TB :D Software i'm using in Microsoft Surface: 1- Microsoft Teams 2- Outlook 3- Office (MS word, PPT...etc) 4- one sketching software for playing around while working other notes: a- Keyboard is amazing b- make sure you get the Microsoft mouse, OMG it is so good!!! c- The laptop camera is able to scan documents !! that is very important d- I love the fact that you get to do your work without hearing a fan sound :D - because there is NON! It might seem like I work for Microsoft!! LOL ... I'm just telling you guys it is so good. i would have even bought the Microsoft earbuds if i had the money, because I'm sure it will be good as the other stuff
Must admit I don't own one - am using because it was given to me to work from home - I usually roll-my-own hardware every three years or so - but think that the experience of using, and the quality of support in this video has decided that this is the next machine for me. (with the docking station of course - need those two monitors!)
Your very much welcome. Thank you too for your interest in our Surface devices, don't hesitate to contact us if you'll be having any Microsoft related issues, we're just here on standby. Have a great day and stay safe.
Can I ask if I could use the pen ✒ to enter my mail work in to excel program or word program can defined my handwriting and convert it to text so I can enter my work that contain formal books and need to enter number of book 📗 and the name of each book and I don't want to use basic paper and write I need to use the pen of surface pro to enter this information but I wonder if I could do that by the pen ? Thanks
@@RAEDRC it does exist on pro 6 he literally said that. He said that was the microSD and the SIM card slot would be right next to it if you opted for it. Dummy butt
Hello. Thank you for expressing interest in the Surface Pro 6. We understand you’re wondering if the Surface Pro 6 is suitable for Amazon work. To evaluate and provide more information, please help us by answering the following questions: • Do you have any specific tasks in mind that you will be performing on Amazon (e.g., data entry)? Do these tasks require high processing power? • Do you need a high-resolution display for your tasks (e.g., photo editing, detailed spreadsheets)? If you haven’t reviewed the Surface Pro 6 specs and features, consider visiting this link: msft.it/6051laSP1. This will help you identify the suitable needs for your Amazon works. If you could share more details of the specific requirements you are looking for, we can provide more information. We’ll wait for your response.
Hi there! Hope you're doing good today. We haven't heard from you since our last message and this is just a quick follow up. We want to ensure that your concern about Surface Pro 6 device has been resolved after checking the features from the article we shared. Are you still having concerns? Feel free to contact us if you need further assistance. Have a wonderful day, and stay safe!
Hi, Iwan! We'd also love to have the USB Type-C port to be available in all Surface devices. If we can barrow some of your precious time, we encourage you to share your feedback and suggestions on our Feedback Hub: msft.it/6055TZmtz. This link is continuously checked by our developers and engineers and your feedback makes them aware and work on it to make our customers' experience better. Thank you!
Microsoft For the Love of everything that's holy please make the Surface Pro 7 mainly with artists in mind . Make it with everything on your surface studio just in tablet . At a reasonable price
I just purchased a Surface Pro 6 (May 2019) and am having trouble copying and pasting simple text with my surface pen and my finger. Is there a video tutorial you could direct me to?
Hi, Vicky! Currently, we don't have a video tutorial on how to use the Surface Pen for Copy & Paste functions. For more about Surface Pen functionalities, click here: msft.social/MFgwHS. Let us know if you have any other concerns.
Hello! Feel free to message us if you still need assistance. We're here to help. By the way, you can share your experience with the Social Media Team by clicking here: msft.social/a5IU8C. Moreover, for future support, please check out our Customer Support RUclips channel msft.social/y3nJSj. Thank you!
Hey! How is it going with your PDF files? We'd love to hear from you! Please share your experience with the Social Media Team by clicking here: msft.social/gD8xiY Moreover, for future support, please check out our Customer Support RUclips channel msft.social/Vjsje2. Thank you!
Hello. Thank you for reaching out, Jared. That's a good question, Before installing and using QuickBooks Desktop, it is important to know the necessary system requirements. This will ensure that QuickBooks is compatible with your Surface Pro 6 and will help avoid problems when you start using the program. Let us know if you have other questions.
Nice to see the magnetic pen storage, but wouldn't it be better to put it on the right side (or on top) of the device, because most people write with their right hand?
7 and X just announced and no thunderbolt support. I can only assume this is due to Microsoft targeting the device at businesses rather than individuals. Extremely disappointing.
Good day, Ahmed. We understand you wanted to know the maximum SD card capacity for your Surface Pro. We'll be happy to assist you with your concern. For us to provide an accurate answer to your query, we'd like to know the exact edition or version of your Surface Pro device. We look forward to your response.
You're welcome, Ahmed. It's our pleasure to help. 🙂 Also, we appreciate the detailed info. All Microsoft Surface devices are using MicroSDXC with capacity up to 2 TB and capable of reading and writing SDXC cards with UHS-I read/write speeds. For more info about Surface Pro 6, kindly see this page: msft.it/6054TwQ28. Have a wonderful day.
Good day, Ahmed. Hope you’re doing fine while reading this message. Recently, we’ve talked about your Surface Pro 6 regarding your SD card maximum capacity. We hope that we properly answered your inquiry about your Surface Pro 6 SD card limitation. If it's not too much, please share your experience with the Social Media Team by clicking here: msft.it/6050Tw0T2. Moreover, for future support, please check out our Customer Support RUclips channel msft.it/6051Tw0TN. Have a wonderful day.
Hi, I have been big problems with the mouse pad, when I have been writting because is very annoying how it was activated and move my cursor to other place in the text, so I had to disable it.
You are bumping the mouse pad when you write on the screen with the surface pen? Simple fix it just to take the keyboard off and use it as a tablet, or fold the keyboard underneath.
Hi! We understand that your having an issue with your Surface device screen, and we're here to help. For us to properly address this concern, we need some details from you: 1. Which Surface device is it that you own? 2. Did you make any changes to your device such as installing an update prior to the issue? 3. What troubleshooting steps have you done so far? 4. For us to have a better view of the issue, please send us the screenshot or short video clip of what's happening on your Surface screen.
Hi there! 👋 We haven't heard from you in a while. Sending this message as a reminder that you’re always welcome to reach out via DM and update us with your concerns anytime.
Hi, Eliezert! We understand you need to replace the hinge and kickstand of your Surface Pro 6, and we're here to help. With regard to this matter, you can send your device for service. Go to Device service and replacement link: msft.it/6052TiMms, sign in with your Microsoft account, and follow the on-screen instructions. You’ll find out if your Surface is in or out of warranty and how much it’ll cost, if applicable, to replace the hinge and kickstand of your Surface Pro 6. If your product is eligible for service, you’ll get a shipping address so you can send it in. After you’ve opened your service request, we’ll send you an email with shipping instructions. If you're outside of the United States, you may contact our Surface specialist for assistance. You can check this link for their phone number depending on your location/country: msft.it/6053TiMmt. Please don't forget to ask for the service request number for future reference. We hope to get this sorted soon.
Hi, Eliezert! We hope that this message finds you well. This is a quick follow-up regarding the replacement for your Surface Pro 6 hinge and kickstand. We have provided you link where you can register and send your device for service which you'll also know the cost and if applicable to replace the hinge and kickstand of your Surface Pro 6. As an alternative, we've also provided the link where you can contact our Surface support team for assistance. It's been a while since we have heard from you and we hope that you're able to process a service request online. Thank you and keep safe.
You're most welcome! Should you have any other concerns, feel free to send us a message. We'd be happy to help. By the way, we'd love to hear from you! Please share your experience with the Social Media Team by clicking here: msft.it/6058Ti5Fs Again, thank you and have a good day! 😄
My new surface pro 6 i5 8gof RAM 256gb only got around 3 - 4.5 hours on a full battery, it requires 3 hr to charge from 10-100% power. Does this is normal? Is there anyone else have the same problem?
Hey there, Ede. We can say that it's pretty normal. To verify, is this happening since the day you purchased the device? The single biggest occupier of battery resources, day in and day out, is your laptop's display. More specifically, it's the energy that goes into powering the backlight that illuminates the pixels on your laptop's display. Another reason for having a fast-drain battery is when CPU usage is getting high, or when multiple programs and applications are open at the same time. We can follow the steps provided on this link: msft.social/ZE5KnA on how to improve the battery performance. Let us know if you need further assistance.
@@MicrosoftCustomerSupport Thank you very much for your answer. To answer your question, the battery drain actually happening 2 days after I bought it. I can remember that the first day I could get around the 6 hours before I need to recharge it. But after 3rd days after I install the latest update, change the theme into dark mode and set up my account then It is dropped to around 3-4 hours of battery life. I will look into the link that you sent, but I believe I've done most of the steps in that instructions (except not synchronizing my e-mail and using firefox as default browser). Nonetheless, if the battery life for 3-4 hrs is normal then I think I will accept it and plan my school activities around it. Thank you for your kind help
Do you guys have a video on how to best use this device for students that are in the sciences? Popular useful apps and how to best organize notes and etc.
I purchased SurfacePro 5. I loved it. Worked for 2 years and then screen started flickering. Microsoft returned and replaced. During exchange process, I purchased SurfacePro 6. After two years, screen started problem in Surface Pro 6. After lengthy chat with an expert, she admitted screen problem and recommended to reimage. I am surprised how come Microsoft cannot fix screen issue for so many years. In future, I would not go for SURFACEPRO anymore. Such a nice machine but screen ...... a big disappointment.
Hi there. We're here to help. Just to confirm, have you tried checking if there’s a Microsoft Store near you? You can locate our store by entering your city, state, or postal code inside the box on this link: msft.social/tgCHb8. Hope this helps.
Hello. We haven't heard back from you yet. Were you able to locate our nearest store within your location using the link that we provided before? We just want to make sure that we leave no customer left behind. By the way, we want to know your feedback about your experience with our Social Media support through this link: msft.social/XEtQvF. Thank you.
Microsoft Helps please help. I just bought this from a local retailer. I don’t even know they are authorised or not. Can you tell me how can I check authenticity of my product? Thanks in advance. Response please.
We certainly got your concern, Zach. Have you tried using the SD card on a different computer? What solution have you done so far? Also, your SD card might not be working because you don’t have the latest updates on your device. To make sure that your Surface is performing at its best, we recommend that you run the Surface Diagnostic Toolkit app: msft.it/6053TnJa3. This tool will look for potential issues and fixes them, as well as ensuring your device is completely up to date. Update us with the outcome.
Thank you for sharing the information. There might be something in the system that causing the problem. We would like to verify if you were able to follow our suggested solution since most common issues can be solved by running the Surface Diagnostic Toolkit. It will help us identify the reason behind this issue. Here's the link again: msft.it/6058TnKVy. Please check if your drivers are all up to date: msft.it/6059TnKVJ. We also suggest that you get in touch with our support team for further assistance: msft.it/6050TnKVK. They will be able to perform an in-depth troubleshooting to help you fix the issue. Thank you and have a good one!
Hi there again, Zach. How are you? You recently contacted us regarding an issue with the SD card not being recognized on Surface Pro 6. We have provided a tool to run on your system to check for an integrity violation that might have caused this issue. In case you missed it, here's the link again: msft.it/6058Tnwjo. We also suggested checking your driver for any updates available for download. This message is a quick follow up to check how has it been. We hope that everything is sorted now. Meanwhile, we would also love to know how you felt about our service here in the Social Media support. Kindly click on this link to get started:msft.it/6050Tnwjq We would really appreciate your feedback.🙂 Thank you so much and have an awesome day!🙂- Rjay
Thanks for bringing this to our attention, Mimie. Since when this issue happen? Have you done some troubleshooting steps to correct this battery issue?
We always care for your safety. We recommend you register your device here msft.social/uO5gud for repair or replacement. You can also call our Global Customer support for additional guidance on this link: msft.social/RHhUVN. You'll be in good hands.
We hope that you were able to get assistance with our Global Support. It was a pleasure assisting you here in Social Media. Your opinion is important and, we’d love to hear from you on how we Support you in Social Media. Rate your experience here: msft.social/NMSaHW. Thanks for your time!
hey mine has done it too. watch out with Chrome and closing your type cover. What it's doing is running too many process while charging. Reboot it when its getting hot it will stop.
Dont buy this device if you want using Surface prr 6 for drawing....pen inaccuracy when hand is on the screen...unusable for drawing and microsoft wont solve this problem
I bought the surface pro 6 in 2023 for $540.40 through Amazon and have been using it for over 3 months now. I bought the I5 256GB version and have been using it for over 3 months now. I have really enjoyed using it. I know a little about technology due to the fact that I have an associate degree, a bachelor's degree in computer information technology, a master's degree in computer information science and network management, and a doctorate degree in computer in computer science and big data analytics. So that would cover my knowledge of computers and technology. I don't believe that you need an I7 version to get a good system. An I5 will do just fine. I know this isn't for hardcore gaming, I didn't buy it for that. Even though I do play some light games on it just fine without problems. I also watch a great deal of RUclips and Amazon Prime movies on it. Plus, I listen to music and watch music videos. I also do photo editing and some light video editing on it without problems. It has been the best Surface to come out at the time it hit the stores. And in 2023 it is still among the top of the list for best 2-in-ones.
I need one
who else watched this even though you don't have a surface pro 6
I want one
I have one
I dont...but I bought my lady one. now I want one too
who watched this wishing there was an intro vid that had straight men hosting it
Just ordered one :D
I'm using it for work, I think other brands should be jealous. This this PC & tablet like device is VERY CONVENIENT. It is really important as well to use OneDrive along with Surface (Cloud storage by Microsoft). I got the 1TB :D
Software i'm using in Microsoft Surface:
1- Microsoft Teams
2- Outlook
3- Office (MS word, PPT...etc)
4- one sketching software for playing around while working
other notes:
a- Keyboard is amazing
b- make sure you get the Microsoft mouse, OMG it is so good!!!
c- The laptop camera is able to scan documents !! that is very important
d- I love the fact that you get to do your work without hearing a fan sound :D - because there is NON!
It might seem like I work for Microsoft!! LOL ... I'm just telling you guys it is so good. i would have even bought the Microsoft earbuds if i had the money, because I'm sure it will be good as the other stuff
I am loving my Surface Pro 6. Just love and adore it. So portable and powerful. Beautiful just like Jared Merino.
It seems kind of ridiculous that you have to buy the keyboard seperate
This really helped! I’m the first person to purchase a windows computer/laptop in my family. _(ha, take that dad.)_
I love my new surface pro 6. Thank you Microsoft!
I’ve been watching videos on RUclips about the Surface Pro, and after this one I bought mine!!! Thank you! I really hope it as good as people say 😍😂
Anna Elizabeth Wamser is it as good as people say then?
I got my surface pro6 2 week ago know I love it magnificent device
I miss these guys so much
I’m an apple user but if I was a windows user I would get one of these! Surface devices seem really cool🙌🏻
I'm an apple user but I needed windows and some go'od specs so this was my first. It's arriving in a couple of hours aaaaaaaa
so if you're an apple user you cant buy from any other companies? so loyal lmfao
@@ウキョウ愛してる right
You're entertaining to watch :D
We're glad you think so :)
@@MicrosoftCustomerSupport i have a surface pro 6 and so far its greatly
Is surface pro 7 going to be launched on 2nd oct or should I not wait and buy surface pro 6 now. Should i wait or not is a question?
Also the product has OUTSTANDING quality control
Thank you for an excellent introduction to an amazing product!
1
Must admit I don't own one - am using because it was given to me to work from home - I usually roll-my-own hardware every three years or so - but think that the experience of using, and the quality of support in this video has decided that this is the next machine for me. (with the docking station of course - need those two monitors!)
This made me buy one! You guys are great :)
This is an entertaining video. Watching on Surface Pro 8.
This is the best way to market because you made me buy one
I have a surface pro 6 and it is really great
Man I love this new black colour.
Thank you for the information on your excellent product.
Your very much welcome. Thank you too for your interest in our Surface devices, don't hesitate to contact us if you'll be having any Microsoft related issues, we're just here on standby. Have a great day and stay safe.
Now I know what Stuart from MADTV has been up to since the 90's.
I love my Surface pro 6 and I am very happy….👍
If only Microsoft can freakin add a Thunderbolt port on all the devices
I am a fan of Microsoft Surface
A Kensington lock...? So people can steal your laptop but not your dock station...?
Is is worth buying in 2019?
Yeah for sure
what sound card does it have,(IC, expansion card)?? i want to buy one but it depends on the sound card
Can I ask if I could use the pen ✒ to enter my mail work in to excel program or word program can defined my handwriting and convert it to text so I can enter my work that contain formal books and need to enter number of book 📗 and the name of each book and I don't want to use basic paper and write I need to use the pen of surface pro to enter this information but I wonder if I could do that by the pen ?
Thanks
Surface is the best.
I almost brought the Surface Pro 6 but 6:10 saying you can add your SIM card in that slot . which is not for SIM cad at all
Pfft dude were you not listening. Pay attention bud
@@fatsceptre6313 I did . And he shouldn’t mention the SIM card option if it is not exist in pro 6
@@RAEDRC it does exist on pro 6 he literally said that. He said that was the microSD and the SIM card slot would be right next to it if you opted for it. Dummy butt
wow amazing video
Is this device is good for Amazon work
Hello. Thank you for expressing interest in the Surface Pro 6. We understand you’re wondering if the Surface Pro 6 is suitable for Amazon work.
To evaluate and provide more information, please help us by answering the following questions:
• Do you have any specific tasks in mind that you will be performing on Amazon (e.g., data entry)? Do these tasks require high processing power?
• Do you need a high-resolution display for your tasks (e.g., photo editing, detailed spreadsheets)?
If you haven’t reviewed the Surface Pro 6 specs and features, consider visiting this link: msft.it/6051laSP1. This will help you identify the suitable needs for your Amazon works.
If you could share more details of the specific requirements you are looking for, we can provide more information. We’ll wait for your response.
Hi there! Hope you're doing good today. We haven't heard from you since our last message and this is just a quick follow up.
We want to ensure that your concern about Surface Pro 6 device has been resolved after checking the features from the article we shared. Are you still having concerns?
Feel free to contact us if you need further assistance. Have a wonderful day, and stay safe!
Happy with my sp4 but I will upgrade when tb3 comes to a surface pro :)
And will there be a bigger surface pro? Not a surface book :)
Why there no usb C port?
Hi, Iwan! We'd also love to have the USB Type-C port to be available in all Surface devices. If we can barrow some of your precious time, we encourage you to share your feedback and suggestions on our Feedback Hub: msft.it/6055TZmtz. This link is continuously checked by our developers and engineers and your feedback makes them aware and work on it to make our customers' experience better. Thank you!
Can you get 4g lte on it?
Do the keys have the possibility of scratching the screen?
No, they don't.
Microsoft For the Love of everything that's holy please make the Surface Pro 7 mainly with artists in mind . Make it with everything on your surface studio just in tablet . At a reasonable price
Take a shot of OJ every time he says "dextop"
I just purchased a Surface Pro 6 (May 2019) and am having trouble copying and pasting simple text with my surface pen and my finger. Is there a video tutorial you could direct me to?
Hi, Vicky! Currently, we don't have a video tutorial on how to use the Surface Pen for Copy & Paste functions. For more about Surface Pen functionalities, click here: msft.social/MFgwHS. Let us know if you have any other concerns.
Hello! Feel free to message us if you still need assistance. We're here to help. By the way, you can share your experience with the Social Media Team by clicking here: msft.social/a5IU8C. Moreover, for future support, please check out our Customer Support RUclips channel msft.social/y3nJSj. Thank you!
How can I read a pdf in tablet mode, on single page view?
Hi! Let's get this figured out. We suggest that you follow the steps here: msft.social/9Y7NxO. Update us on the outcome.
Hey! How is it going with your PDF files?
We'd love to hear from you! Please share your experience with the Social Media Team by clicking here:
msft.social/gD8xiY
Moreover, for future support, please check out our Customer Support RUclips channel msft.social/Vjsje2. Thank you!
Can you use Quickbooks desktop 17 on the surface pro 6?
Hello. Thank you for reaching out, Jared. That's a good question, Before installing and using QuickBooks Desktop, it is important to know the necessary system requirements. This will ensure that QuickBooks is compatible with your Surface Pro 6 and will help avoid problems when you start using the program. Let us know if you have other questions.
You boys rock!!
Nice to see the magnetic pen storage, but wouldn't it be better to put it on the right side (or on top) of the device, because most people write with their right hand?
7 and X just announced and no thunderbolt support. I can only assume this is due to Microsoft targeting the device at businesses rather than individuals. Extremely disappointing.
thanx lads
I would love to know how much is the maximum additional SD card storage a surface pro can operate?
Good day, Ahmed.
We understand you wanted to know the maximum SD card capacity for your Surface Pro. We'll be happy to assist you with your concern.
For us to provide an accurate answer to your query, we'd like to know the exact edition or version of your Surface Pro device.
We look forward to your response.
@@MicrosoftCustomerSupport I own a surface pro 6, core i5 with a RAM of 8 GB and a 128 GB internal storage
I really appreciate your help
You're welcome, Ahmed. It's our pleasure to help. 🙂
Also, we appreciate the detailed info. All Microsoft Surface devices are using MicroSDXC with capacity up to 2 TB and capable of reading and writing SDXC cards with UHS-I read/write speeds.
For more info about Surface Pro 6, kindly see this page: msft.it/6054TwQ28.
Have a wonderful day.
Good day, Ahmed.
Hope you’re doing fine while reading this message. Recently, we’ve talked about your Surface Pro 6 regarding your SD card maximum capacity.
We hope that we properly answered your inquiry about your Surface Pro 6 SD card limitation.
If it's not too much, please share your experience with the Social Media Team by clicking here:
msft.it/6050Tw0T2.
Moreover, for future support, please check out our Customer Support RUclips channel msft.it/6051Tw0TN.
Have a wonderful day.
Hi, I have been big problems with the mouse pad, when I have been writting because is very annoying how it was activated and move my cursor to other place in the text, so I had to disable it.
You are bumping the mouse pad when you write on the screen with the surface pen? Simple fix it just to take the keyboard off and use it as a tablet, or fold the keyboard underneath.
my screen keeps glitching
Hi! We understand that your having an issue with your Surface device screen, and we're here to help.
For us to properly address this concern, we need some details from you:
1. Which Surface device is it that you own?
2. Did you make any changes to your device such as installing an update prior to the issue?
3. What troubleshooting steps have you done so far?
4. For us to have a better view of the issue, please send us the screenshot or short video clip of what's happening on your Surface screen.
Hello again. It's been a while since we have heard from you. Feel free to send us a message in case you still need help.
Please Thunderbolt 3 for eGPU -_-
Which cable use to hdmi
Thank for reaching out to us, Supinder. Can you tell us more details about your concern, so we can assist you? -Ken
Hi there! 👋 We haven't heard from you in a while. Sending this message as a reminder that you’re always welcome to reach out via DM and update us with your concerns anytime.
Going To Buy One Because The Pro X Is Expensive And I Rage Alot.
Where can I get replacement hinge and a kickstand of my surface pro 6?
Hi, Eliezert! We understand you need to replace the hinge and kickstand of your Surface Pro 6, and we're here to help.
With regard to this matter, you can send your device for service. Go to Device service and replacement link: msft.it/6052TiMms, sign in with your Microsoft account, and follow the on-screen instructions. You’ll find out if your Surface is in or out of warranty and how much it’ll cost, if applicable, to replace the hinge and kickstand of your Surface Pro 6. If your product is eligible for service, you’ll get a shipping address so you can send it in. After you’ve opened your service request, we’ll send you an email with shipping instructions.
If you're outside of the United States, you may contact our Surface specialist for assistance. You can check this link for their phone number depending on your location/country: msft.it/6053TiMmt.
Please don't forget to ask for the service request number for future reference.
We hope to get this sorted soon.
Hi, Eliezert! We hope that this message finds you well. This is a quick follow-up regarding the replacement for your Surface Pro 6 hinge and kickstand.
We have provided you link where you can register and send your device for service which you'll also know the cost and if applicable to replace the hinge and kickstand of your Surface Pro 6. As an alternative, we've also provided the link where you can contact our Surface support team for assistance.
It's been a while since we have heard from you and we hope that you're able to process a service request online.
Thank you and keep safe.
@@MicrosoftCustomerSupport thank you very much!❤️
You're most welcome! Should you have any other concerns, feel free to send us a message. We'd be happy to help.
By the way, we'd love to hear from you! Please share your experience with the Social Media Team by clicking here:
msft.it/6058Ti5Fs
Again, thank you and have a good day! 😄
My new surface pro 6 i5 8gof RAM 256gb only got around 3 - 4.5 hours on a
full battery, it requires 3 hr to charge from 10-100% power. Does this is normal? Is there anyone else have the same problem?
Hey there, Ede. We can say that it's pretty normal. To verify, is this happening since the day you purchased the device? The single biggest occupier of battery resources, day in and day out, is your laptop's display. More specifically, it's the energy that goes into powering the backlight that illuminates the pixels on your laptop's display. Another reason for having a fast-drain battery is when CPU usage is getting high, or when multiple programs and applications are open at the same time. We can follow the steps provided on this link: msft.social/ZE5KnA on how to improve the battery performance. Let us know if you need further assistance.
@@MicrosoftCustomerSupport Thank you very much for your answer.
To answer your question, the battery drain actually happening 2 days after I bought it. I can remember that the first day I could get around the 6 hours before I need to recharge it. But after 3rd days after I install the latest update, change the theme into dark mode and set up my account then It is dropped to around 3-4 hours of battery life.
I will look into the link that you sent, but I believe I've done most of the steps in that instructions (except not synchronizing my e-mail and using firefox as default browser). Nonetheless, if the battery life for 3-4 hrs is normal then I think I will accept it and plan my school activities around it.
Thank you for your kind help
Thanks for the reply. We suggest that you try it. If anything comes up, you know where to find us. Have a great it.
Do you guys have a video on how to best use this device for students that are in the sciences? Popular useful apps and how to best organize notes and etc.
It's Awesome !!!!
I purchased SurfacePro 5. I loved it. Worked for 2 years and then screen started flickering. Microsoft returned and replaced. During exchange process, I purchased SurfacePro 6. After two years, screen started problem in Surface Pro 6. After lengthy chat with an expert, she admitted screen problem and recommended to reimage. I am surprised how come Microsoft cannot fix screen issue for so many years. In future, I would not go for SURFACEPRO anymore. Such a nice machine but screen ...... a big disappointment.
Impossible to find in Mexico
Hi there. We're here to help. Just to confirm, have you tried checking if there’s a Microsoft Store near you? You can locate our store by entering your city, state, or postal code inside the box on this link: msft.social/tgCHb8. Hope this helps.
Hello. We haven't heard back from you yet. Were you able to locate our nearest store within your location using the link that we provided before? We just want to make sure that we leave no customer left behind. By the way, we want to know your feedback about your experience with our Social Media support through this link: msft.social/XEtQvF. Thank you.
when do they start kissin?
Microsoft Helps please help.
I just bought this from a local retailer. I don’t even know they are authorised or not. Can you tell me how can I check authenticity of my product? Thanks in advance. Response please.
is it good for coding?
Mine is capable of running Visual Studio for my class assignments
SD cards don’t recognize on surface pro 6
We certainly got your concern, Zach. Have you tried using the SD card on a different computer? What solution have you done so far? Also, your SD card might not be working because you don’t have the latest updates on your device. To make sure that your Surface is performing at its best, we recommend that you run the Surface Diagnostic Toolkit app: msft.it/6053TnJa3. This tool will look for potential issues and fixes them, as well as ensuring your device is completely up to date. Update us with the outcome.
Microsoft Helps worked on all other computers
Thank you for sharing the information. There might be something in the system that causing the problem. We would like to verify if you were able to follow our suggested solution since most common issues can be solved by running the Surface Diagnostic Toolkit. It will help us identify the reason behind this issue. Here's the link again: msft.it/6058TnKVy.
Please check if your drivers are all up to date: msft.it/6059TnKVJ.
We also suggest that you get in touch with our support team for further assistance: msft.it/6050TnKVK. They will be able to perform an in-depth troubleshooting to help you fix the issue. Thank you and have a good one!
Hi there again, Zach. How are you? You recently contacted us regarding an issue with the SD card not being recognized on Surface Pro 6. We have provided a tool to run on your system to check for an integrity violation that might have caused this issue. In case you missed it, here's the link again: msft.it/6058Tnwjo. We also suggested checking your driver for any updates available for download.
This message is a quick follow up to check how has it been. We hope that everything is sorted now.
Meanwhile, we would also love to know how you felt about our service here in the Social Media support. Kindly click on this link to get started:msft.it/6050Tnwjq
We would really appreciate your feedback.🙂 Thank you so much and have an awesome day!🙂- Rjay
2:50 fucking hell take it easy
Why everytime I charge my surface pro, it gets hot, is it the sign of something wrong with the battery?
Thanks for bringing this to our attention, Mimie. Since when this issue happen? Have you done some troubleshooting steps to correct this battery issue?
@@MicrosoftCustomerSupport since I bought it last month.. I don't how to do it can you help?
We always care for your safety. We recommend you register your device here msft.social/uO5gud for repair or replacement. You can also call our Global Customer support for additional guidance on this link: msft.social/RHhUVN. You'll be in good hands.
We hope that you were able to get assistance with our Global Support. It was a pleasure assisting you here in Social Media. Your opinion is important and, we’d love to hear from you on how we Support you in Social Media. Rate your experience here: msft.social/NMSaHW. Thanks for your time!
hey mine has done it too. watch out with Chrome and closing your type cover. What it's doing is running too many process while charging. Reboot it when its getting hot it will stop.
Dont buy this device if you want using Surface prr 6 for drawing....pen inaccuracy when hand is on the screen...unusable for drawing and microsoft wont solve this problem