Drive a 5th Gen 4 Runner now. Three jeeps, nothing but problems with all of them. Sold my 2021 Jeep 4XE back to the dealer. My son and I just spent time in Moab. Miss my Jeep, but it’s simply not worth the unreliability, hassle and rude service departments. Jeep has blown it. That had such a great niche market.
Totally in agreement with you, I think the acceptance of Jeeps having issues were from a bygone era when Jeeps were also inexpensive, which is definitely not the case now. Shelling out $60-70k for a Jeep that is continually in the shop won't have a great long-term outcome for Jeep or its customers
Have a 2014 JKUR and have been having the thought of getting a new Jeep mainly because I have eight speed transmission envy. I am mainly interested in a Gladiator because I do more towing and camping now days. My 2014 JKUR has been far from perfect. The first oil cooler went out about forty thousand miles. Replaced with a Dorman which then failed ten thousand miles later. I then went back to the OEM version. Rocker arm failure at sixty thousand miles, luckily I caught it before much damage to the cam. Radiator failure at sixty-five thousand miles along with a clogged heater core. Replaced the radiator with OEM along with an extensive flush. Lots of weird debris found while doing the flush. During the life of my Jeep, on hot days, when towing a 1300 lb. teardrop it has had overheating issues which persist to this day. The HVAC control module and HVAC blend door are now out. These same issues occur in the new production Pentastar based Jeeps ten years after I bought my Jeep. Today I am doing ball joints (not unexpected as this is a wear item). Since I went out of warranty in 2017, I have lived the Jeep motto " Making mechanics out of drivers sine 1941". I can not imagine buying something as complicated as a 4XE from the Stellantis ownership group, as most of my problems occurred right outside of warranty. I can not imagine taking a 4XE off road in remote areas. I am not sure my mechanical skills would be up to the task. Currently in my area, dealers are offering over twenty thousand off MSRP on 4XE and they are not moving. I can not imagine what that does for residual value for people who purchased a couple of years ago. Jeep just screws their customer base in so many ways. No more Jeeps for me until there is a new owner group who invests in engineering and quality control! For now I will hold onto my 2014 and excise the demons as they appear.
Chris, you are way too nice! This quality level is absolutely unacceptable, period. No wonder they are down on profit so much. Honestly, I am surprised they are still in business, but if they keep going like this - it won't be too long till they aren't
Sorry to hear that about your Jeep. I have had 5 warranty issues on my 2021 Jeep Gladiator Overland in 4 years. It has been 4 years exactly that I have own my Jeep. This is my first Jeep. I love my Jeep too, but hate the problems! Speaking of Jeeps in the shop. I’m picking up mine today after having my defrost wire pop off my rear glass hardtop. Also had my auto transmission replace at the beginning of the year at 35,000 miles.
My 1995 Wrangler had no issues, and I got it used. My 2006 Wrangler, that I got new, only had the air conditioning stop working. I just traded it in for a 2024 Willys 4xe and I hope I got a good one. Like you, I think it's an awesome vehicle.
I’m a first time jeep owner. I’ve owned my jeep for exactly 52 days. 26 of those days, the jeep has been in the shop for a turtle mode light. They can’t seem to figure out what the answer is. And they don’t seem motivated to resolve it. They, I mean, the engineers at JEEP that have been called upon to find a solution.
I feel your pain! I also have a 2021 Sahara 4xe just like yours. In the almost 3 years that I've had it, it has been almost Half a year at the dealership. (5 months out of 34 months, 15%) They alway give me a rental, but I bought my Jeep to go offroading and I just missed a Jeep Badge trip with the Jeep Club because my 4xe currently is at the shop again. All my problems have been related to the High voltge electric system. I am planning to get rid of the 4xe and buy an ICE v6 Jeep. But Stellantis is playing games, and now you can no longer order a V6 Automatic. Only V6 Manual. Or "upgrade" to the sewing-machine sounding 2.0 Turbo engine if you want the 8-speed Auto
I am really struggling with my decision to order a 2025 Grand Cherokee 4xe Trailhawk. Based on my review of the situation with Stellantis, it appears that the quality will continue to decline before it gets better. In fact, I am coming to reconize that quality is deliberately not part of Jeep's North American market strategy as it focuses on cost cutting and reducing the numbers of dealerships.
Great video, my wife had a 2022 Grand Cherokee 4xe that was riddled with issues, got stranded 2 times and the Jeep was also stuck at the dealer for countless recalls and fixes and failed diagnoses and basic quality issues like bad ball joints etc. It was a nightmare and we lost a lot of money on that trading it in for something that we felt could be reliable. We do also have a 2023 Wrangler 4xe that we got not too long after the Cherokee back when we initially were enjoying it, but honestly its been very good to us so far as we have taken it offroad many times across the country and really only 1 minor issue after thousands of miles so either we are lucky or they are getting better at stomping out problem areas and refining the Jeeps over the years. I do think it would make for a good video if you could try and take a look at the number of recalls and the overall ratings for the Wrangler 4xe by years up to 2024 and see if it seems like Jeep is in fact getting better at resolving these issues or if its consistent in the number of complaints and what not. Overall though I agree with you, Jeep does need to step up on reliability across the brand, switching to a new powertrain is always going to be risky and result in issues without a doubt and thats why being a early adopter is very risky, but I do think a lot of this in inexcusable and if Jeep doesn't fix this soon, this could really kill the brand for a lot of die hard Jeepers and potential future customers; not sure at the moment, but depending on how the 4xe plays out this may be our last Jeep; we love it but we got the Jeep to be adventurous and get out in nature and if we cant trust it to get us back home safely or if its constantly at the dealer and not with us then its not really serving its purpose and theres lots of competition out there now.
I have been driving Jeeps for 28 years and I really wanted to order a new JL or Gladiator but due to the aluminum corrosion issues that Jeep refuses to fix their manufacturing processes to prevent no thank you I’ll sit on the sidelines. I’m not a fan of the pentastar either it is long over due and a turbo 4 is not the answer. I can only imagine their full EV version will be a train wreck whenever that comes out. You are right their poor quality should not be accepted for the prices they are selling these things for. Good luck with your 4XE I hope all the bugs are worked out soon.
Finally. I was curious to see when Chris will arrive to this conclusion. I also have a 2021 4xe with the engine light on again and waiting for doors and hood. Plus many more things in the past. This is my first Jeep and it will be my last.
@@ehpetrel Oh, I arrived there a long time ago. I knew I was getting a first gen vehicle and embraced the possibility of this stuff. I know most people have little issue but it’s still frustrating.
My 2022 4xe rubicon with 9,000 miles has been in the shop for going on 7 weeks.... the delership can't figure out what's going on. They have replaced the pcm,high voltage battery, 12v battery, a hand full of different computer models and still will not work.. randomly shuts off,randomly starts,can't charge,no power steering,none of the lights work!!!! $72000 for this vehicle and total junk.. I'm still making payments but I'm also having to drive a rental car. I'm extremely unhappy with the quality of jeep. The delership is paying for the rental car,so they are helping any way they can
Chris seriously test drive a Model Y and consider that route, get yourself an old school Jeep for off-roading purposes.. that's the route we went and couldn't be happier with our Tesla purchase!! 👍💪💪
@tonymartucci7097 they're a lot better now than they were years ago.. like I said I highly suggest anyone test-driving the newer models to give them a second chance.
@Wrangler4XEFans Same, 3 years ago the build quality on the model Y and the price didn't make sense. Now with all of the federal and state incentives towards full electric vehicles, it was a no-brainer..
We happen to have both a 24 Y and a 24 4xe at home. The Tesla purchase, delivery, driving, and app experience blows Jeep away! But… it’s not a Jeep and I’ve wanted one since selling my TJ. So far, so good, but I do worry about it.
My biggest issue was when my 4xe was down for repeated oil leaks that finally was diagnosed the right way and was a gasket assembly issue from the factory. It was down for 2 months overall last summer. Since then 25k miles later it has been good. My Battery SOH is declining and I believe before the end of the winter will need to be replaced.Hopefully Samsung and Jeep addressed this in the newer models. Battery replacement should be a 2% decline YOY. Not 6-7%. I think a lot of the coolant motor issues are related to not properly bleeding the system and running them with low/ none of the coolant through them and burned them up. I check my levels monthly and when I first got it the system was down on fluid and had to be filled back up. Then the engine work required the coolant system to be pulled. They said that they bled the system but a day later it was dry. People assume that it’s taken care of and then it fails because they didn’t check the coolant system reservoir. Or check the fuses or replace the stock 12v battery.
I love my "22 4xe Sahara, but I worry about a breakdown all the time. While I have had far less problems than others have had, it hasn't been perfect. I actually bought a "beater car" as a back-up to drive if and when the next problem occurs.
When you spend over 65K (CAD$) for a car, it should not be a in the shop all the time. This is true for any car. I have a 2022 4xe I have had no issues other than having a my front door gaskets changed 3 times as water was comming in during rain
I have not had any problems with my 4Xe. The last vehicle I had any problems with was my 1978 Chevy Monza. That was my last American I bought car before my current 4Xe. I guess I got lucky.
@@richardmartin5853 There aren’t any design or supplier changes since 21 but let’s hope they have their stuff figured out by now. We are seeing a LOT fewer Electric Coolant Heater and Coolant Pump issues than we saw in the beginning. Overall, we’re seeing a lot less issues as time goes on.
I just had more frustrating repeat work done on my 2022 4xe this past week. I went in a while back for an oil change at 30k miles and both rear shocks were blown and had to be replaced. Just came in last week for the 35k mile change and they’re blown out again. I didn’t even make it 5,000 miles. I shouldn’t have to change out rear shocks with every tire rotation.
I wonder what the conversion rate of first-time buyers to lifelong customers is with Jeep compared to others. The 4xe was my first it's Jeep product and I don't think I would get another one only based off of My user experience. If I wanted the repair frequency of a 10-year-old truck I would have bought a 10-year-old truck.
Hi Chris, feel your pain. I have a 2021 4XE rubi. Many similar issues that you have experienced. Hybrid battery replaced in fall of 22. Last 20 months had nothing fail in my Jeep! Knock on wood. Love my Jeep, will never buy another one. My Jeep has spent several months sitting at the deanship. Just nuts. Thanks for all your work, have helped me work through many issues. I did not see the reason for your door, hood, tailgate issues, paint bubbles?
….. but we all still love the Wrangler. But I agree there a some topics over year and also quality issues that are not in control. And also even when the jeep get more and more expensive with less warranty years etc greetings Monty
Reliability is their number one issue, IMO. Unfortunately, it's hard to achieve and easy to lose. Even Toyota and Honda seem to be having issues these days on some models. With all the bad news regarding Stellantis these days, I am not too hopeful, at least for the near term.
I wonder if part of their problem for the 4xe is their dealer's mechanics are not fully up to speed on the tech used in the 4xe. Tech is tough and the 4xe not only has hardware tech but software. Knowing if a problem is software vs hardware problem and knowing how to fix has got to be difficult.
Chris sad to say time to move on… things At Stellantis are only getting worse and not for the better. You’re a good guy within the next year I plan on moving on my self.
@@keithjohnson8885 I hate to say it but I’m waiting to see if Jeep has resolved the issue that caused the hybrid battery to go bad so quickly. If this battery goes south in three years, I may have to change my game plan. It will still be under warranty but I have to think about down the road.
I agree. This is my second wrangler. I had a 2018 wrangler JL and was same. For the rust I would have wait one more years. Rust warranty is good for 5 years. so will wait when it get worst. Both my JL rust after 3 years. My second car is a mistubishi eclipse cross. Wierd never had any check engine light on it 😆. Never at the dealer. Especially the cost they are now, they need to improve on the part quality.
@@Wrangler4XEFansyeah exactly. My 2018 JL wrangler rust after 3 years. You figure my 2021 would not...... but they do the door the exact same way with no difference. That why I wait later as it will probably happen again in 3 years as even the new stuff they will put to fix is the exact same.
This is exactly why I lease and would never consider buying a Chrysler product. Before my 2024 4xe Willys I had a 2021 Willys ICE, at the end of the lease I turned it in about 3 months early. There were 2 factors, I was going to be about $1000 over the mileage which I factor in because I'm normally over that much, but most importantly being out of warranty is a bad financial move with this product, and I never cared about that on any of my prior leases.
New Hondas aren’t doing well either same with Toyota. Everyone is having quality issues, glad my ranger is 2019 I just missed the outbreak. Now I’m looking to sell it and get an even older diesel.
First and last time jeep lease. I was thinking of buying my lease out early on. But then the value plummeted to less than half of the buyout. And reading on all of the issues put me way off. My wife had the Pacifica hybrid but the transmission failed and was replaced under 9,000 miles. Didn’t have other issues but forever wanted to get rid of it as I didn’t trust it as it would shut off suddenly on the highway with my kids. I’ve had one minor issue besides all the recalls that took months waiting on parts and a few rentals to fix. It just doesn’t let me out faith in the brand and the price is insane. I can get luxury vehicles for less than a Jeep 4xe these days. Screw that. The dealership is not worth the price.
@@dinocarozza2345 In all reality, from what I am able to ascertain, most people have few to no issues at all. It’s those Monday morning and Friday afternoon builds that seem to be the issue.
Wow - I am shocked. I have a 2022 4xe Rubicon JL and it’s never been in the shop other than oil changes and recalls. It’s got 46k miles on it and I’ve had it across the country and back twice and off road many times. Can’t believe how many issues you’ve had - might be it’s a lemon.
@@Chimpware I honestly believe that your experience is what the majority of Wrangler 4XE owners experience. From some polls we’ve run in the 4XE Fans group on Facebook, it really seems like most people have no issues.
@@Wrangler4XEFans I live in Toronto, that’s how it is here in Canada from last few years. At least I found mine but my neighbour never found his 1 month old Jeep wrangler.
Jeep/Stellantis quality is in the dirt right now. They’ve laid off so many MI staff and engineers. I don’t think quality is a priority of Mr. Tavares. What’s worse, I’ve heard so many other reputable brands having same poor quality issues the past few years. I’m not even sure where to turn when my GC 4xe lease is up. Even Toyota is having engines recalled now.
something stinks at Jeep, $14k for a 17kWh battery, when a 75kWh Tesla battery is $14K That is one of the thing with the JL, and especially the 4xe, Jeep price for parts is expensive, these new Jeeps are not CJ,YJ,TJ,JK by any stretch
@@Davin4xe I have a feeling that won’t be the real price down the road. A few other manufacturers have had a real high price on the batteries when they first come out. I don’t understand why that is.
@@brianthomas9254 I do. We aren’t seeing nearly as many of the initial issues we were seeing. We aren’t seeing nearly as many situations where a weird problem leaves the dealership service people stumped for weeks either.
Chris, when you say "new" hood, doors and tailgate, do you mean from the factory or at the bodyshop? Mine is at the dealership(AGAIN) addressing the corrosion issues(bodyshop NOT new doors, etc) and getting a new HV battery. This is the final straw for me, however!
@@brianmichaels8645 Well, they come from the factory but they are not shipped painted. So they have to prep and paint at the body shop at the dealership.
@@Wrangler4XEFans so it sounds like they only shipped the new hinges with the zinc shim; my original doors were sanded down and repainted. i guess that's what i was asking originally; was'nt sure how the decision was made by the dealership to replace the doors or sand them down, etc.
@@brianmichaels8645 I think they were trying to sand and repaint in the beginning but then shifted to a complete replacement. At least, that’s my understanding.
Ok I've got it. All the pro negative comments on the 4×e stay posted but the positive on my 4xe doing fine comes down. No big time problems with my 4×e. Guess that's really bad news.😮
I’m not here to bash Jeep or Stellantis, but unfortunately this is spot on. I recently test drove a Dodge Hornet R/T (the PHEV) for a few days. I liked the car more than I thought I would. However, after the car sat overnight unplugged, I came out the next day and upon startup was greeted by the whole Christmas tree of dash lights. Tested the 12 volt battery and it was way low. I tried to jump the car with my jump pack, but it wasn’t having it. A brand new car with 90 miles on the clock had to be towed back to the dealership. I’m going to have a video about it on my channel hopefully soon.
Save your breath. They have no incentive to increase quality. They make the majority of their money doing repairs, and Jeep has such a following few ever leave the brand.
23 4xe.........had it for 21 months. 2 total months at the dealership. For me it was ALL 2.0L turbo issues but a lot of it is dealerships don't know how to do repairs. Thats a BIG issue. But the largest issue IS the board room. They are murdering the ends user and the dealerships too, although they deserve it. I don't, you don't, no end user deserves this. Next car is gonna be me lifting and doing weird stuff to a AWD crossover. Stelantis and Jeep boned their brand hard. Luxury prices for a non-luxury vehicle that breaks all the time. Ya, that's called incompetence. With that said, the 4xe wrangler, when its working is great. Another brand needs to fill this niche and keep the price down. But it will not be Ford, their nuts too. Toyota could do it..........
So honest question, did you expect any better out of a PHEV stelantis product? I’m not even a hater of modern jeeps, but picking the battery one is a brave choice
So I work for a government fleet and by a large margin the Jeep, Dodge, Chrysler, Stellantis products we service are all junk. Rocker arms fail, oil filter housings leak, oil pumps leak, they can't handle any abuse. The dealers all know what the issues are but they don't want to ever admit it because they want you to come back and buy another POS. Jeep as a brand died in 2006 when the old school cheap 4.0 liter Jeep wranglers got replaced with the soccer mom/Chili's Day manager 4 door Wrangler rolled onto the scene. The 3.8 liter was bad but the 3.6 is worse. The dealers are all struggling right now with a product that's marked at Lexus prices but have FIAT build quality. They are way to expensive and definitely not built for the average working man anymore, and it sucks that an American brand has gone downhill to such a degree that the original Jeep people from 20+ years ago will not buy the new ones.
the 3.6 has been put into millions of vehicles over the last 15 years...the failure rate is extremely low...if you change the oil and don't take it to red-line all the time it can last 500k miles or more, you just hear about the sensationalized failure stories....the 3.8 is a rock solid pushrod design like the small block chevy, the 3.8 is just under powered by today's standards, but it will last an eternity...this engine has been running in my '08 wrangler for nearly 18 years now...the 4.0 everyone lauds on about is an ancient flat tappet cam and lifer design that will eventually fail with modern motor oils that do not have enough zinc and phosphate as it clogs modern emissions systems....the 4 door jeep finally made the wrangler accessible by families and overlanders as it now had the space required....80% of wrangler sales are the 4 door and they are out on the trials daily...it is a huge success....you can still get it in a 2 door if that's your cup of tea...if you are changing the oil every 4000 miles...then you will be able to get 500,000 miles out of the engine....the vehicles amy have other issues but he pentastar is fine....here's one at 500,000 miles original engine...there's many stories like this..taxis delivery etc....ruclips.net/user/shortsY3V10Dvezo8 ....failed at 626,000 miles ....ruclips.net/video/CDjvfd9mo5s/видео.html
@michelle-lz8tg I work in a repair shop here in reality. The 3.6 vehicles we have are a fleet vehicle that doesn't see hard duty and they get oil changed every 3500-4000 miles. Every one of them we have has had major issues with less than 80k on them. We are slowly getting rid of them because they don't hold value and aren't worth fixing. There is a huge story with 3.6 pentestar equipped Durango police vehicles in Indiana that has 80 of there 219 Durangos that have engine and transmission problems. Pretty sad a 2006 crown victoria with 180,000 miles is more reliable than a 3.6 pentestar with 2000 miles.
@@lukelowe918 in a shop you are only going to see the ones with problems...there are tens of millions of these out there right now that have never had any major problems ...but you won't ever see those...our 2018 jk has now over 96,000 on it without any of these doom and gloom catastrophic failures as of yet...it even has the dreaded plastic oil filter housing...not a leak....they keep on telling us our rockers are going to start failing any moment now...this thing is going to go ten more years easily.
@@lukelowe918 in a shop you are only going to see the ones with problems...there are tens of millions of these out there right now that have never had any major problems ...but you won't ever see those...our 2018 jk has now over 96,000 on it without any of these doom and gloom catastrophic failures as of yet...it even has the dreaded plastic oil filter housing...not a leak...they keep on telling us our rockers are going to start failing any moment now...this thing is going to go ten more years easily.
@@lukelowe918 in a shop you are only going to see the ones with problems...there are tens of millions of these out there right now that have never had any major problems ...but you won't ever see those...our 2018 jk has now over 96,000 on it without any of these doom and gloom catastrophic failures as of yet...it even has the dreaded plastic oil filter housing...not a leak....they keep on telling us our rockers are going to start failing any moment now...this thing is going to go ten more years easily.
Good honest video and I share these concerns as the least on my ‘21 Rubi is coming up and unsure if I should lease another 4xe. If you could do it again, would you stick with Jeep or lease instead of buy? 🤔
@@tread-well5667 I would buy it again. I wouldn’t feel like I could make the modifications I want to do to it. I’d always be concerned about returning it to stock.
Drive a 5th Gen 4 Runner now. Three jeeps, nothing but problems with all of them.
Sold my 2021 Jeep 4XE back to the dealer.
My son and I just spent time in Moab. Miss my Jeep, but it’s simply not worth the unreliability, hassle and rude service departments.
Jeep has blown it. That had such a great niche market.
Jeep is the Boeing of car manufacturers
Totally in agreement with you, I think the acceptance of Jeeps having issues were from a bygone era when Jeeps were also inexpensive, which is definitely not the case now. Shelling out $60-70k for a Jeep that is continually in the shop won't have a great long-term outcome for Jeep or its customers
This is the exact reason why my wife and I walked away from the Jeep brand.. we had two of these and turned them in early just to get rid of them!!
They only had since 1941 to figure out the doors, tailgate and hood issues you're having. Please be patient.
Have a 2014 JKUR and have been having the thought of getting a new Jeep mainly because I have eight speed transmission envy. I am mainly interested in a Gladiator because I do more towing and camping now days. My 2014 JKUR has been far from perfect. The first oil cooler went out about forty thousand miles. Replaced with a Dorman which then failed ten thousand miles later. I then went back to the OEM version. Rocker arm failure at sixty thousand miles, luckily I caught it before much damage to the cam. Radiator failure at sixty-five thousand miles along with a clogged heater core. Replaced the radiator with OEM along with an extensive flush. Lots of weird debris found while doing the flush. During the life of my Jeep, on hot days, when towing a 1300 lb. teardrop it has had overheating issues which persist to this day. The HVAC control module and HVAC blend door are now out. These same issues occur in the new production Pentastar based Jeeps ten years after I bought my Jeep. Today I am doing ball joints (not unexpected as this is a wear item). Since I went out of warranty in 2017, I have lived the Jeep motto " Making mechanics out of drivers sine 1941". I can not imagine buying something as complicated as a 4XE from the Stellantis ownership group, as most of my problems occurred right outside of warranty. I can not imagine taking a 4XE off road in remote areas. I am not sure my mechanical skills would be up to the task. Currently in my area, dealers are offering over twenty thousand off MSRP on 4XE and they are not moving. I can not imagine what that does for residual value for people who purchased a couple of years ago. Jeep just screws their customer base in so many ways. No more Jeeps for me until there is a new owner group who invests in engineering and quality control! For now I will hold onto my 2014 and excise the demons as they appear.
Chris, you are way too nice! This quality level is absolutely unacceptable, period. No wonder they are down on profit so much. Honestly, I am surprised they are still in business, but if they keep going like this - it won't be too long till they aren't
Sorry to hear that about your Jeep. I have had 5 warranty issues on my 2021 Jeep Gladiator Overland in 4 years. It has been 4 years exactly that I have own my Jeep. This is my first Jeep. I love my Jeep too, but hate the problems! Speaking of Jeeps in the shop. I’m picking up mine today after having my defrost wire pop off my rear glass hardtop. Also had my auto transmission replace at the beginning of the year at 35,000 miles.
I owned jeeps for 35 years. Now I drive a Toyota 4Runner Gen 5.
This convinces me not to buy a 4XE, but I needed that. Thank you!!
the changed some things on the 2024. probably fixed a lot of the those problems.
I have a 2024 4Xe Willy’s
So far so good, Not one issue yet… and it’s an awesome vehicle
My 1995 Wrangler had no issues, and I got it used. My 2006 Wrangler, that I got new, only had the air conditioning stop working. I just traded it in for a 2024 Willys 4xe and I hope I got a good one. Like you, I think it's an awesome vehicle.
Im leasing my new 4xe just in case it’s a lemon. Hopefully it isn’t.
I’m a first time jeep owner. I’ve owned my jeep for exactly 52 days. 26 of those days, the jeep has been in the shop for a turtle mode light. They can’t seem to figure out what the answer is. And they don’t seem motivated to resolve it. They, I mean, the engineers at JEEP that have been called upon to find a solution.
I feel your pain!
I also have a 2021 Sahara 4xe just like yours. In the almost 3 years that I've had it, it has been almost Half a year at the dealership. (5 months out of 34 months, 15%)
They alway give me a rental, but I bought my Jeep to go offroading and I just missed a Jeep Badge trip with the Jeep Club because my 4xe currently is at the shop again.
All my problems have been related to the High voltge electric system. I am planning to get rid of the 4xe and buy an ICE v6 Jeep.
But Stellantis is playing games, and now you can no longer order a V6 Automatic. Only V6 Manual. Or "upgrade" to the sewing-machine sounding 2.0 Turbo engine if you want the 8-speed Auto
You mean the same engine that's in the 4xe lol.
I am really struggling with my decision to order a 2025 Grand Cherokee 4xe Trailhawk. Based on my review of the situation with Stellantis, it appears that the quality will continue to decline before it gets better. In fact, I am coming to reconize that quality is deliberately not part of Jeep's North American market strategy as it focuses on cost cutting and reducing the numbers of dealerships.
Great video, my wife had a 2022 Grand Cherokee 4xe that was riddled with issues, got stranded 2 times and the Jeep was also stuck at the dealer for countless recalls and fixes and failed diagnoses and basic quality issues like bad ball joints etc. It was a nightmare and we lost a lot of money on that trading it in for something that we felt could be reliable. We do also have a 2023 Wrangler 4xe that we got not too long after the Cherokee back when we initially were enjoying it, but honestly its been very good to us so far as we have taken it offroad many times across the country and really only 1 minor issue after thousands of miles so either we are lucky or they are getting better at stomping out problem areas and refining the Jeeps over the years.
I do think it would make for a good video if you could try and take a look at the number of recalls and the overall ratings for the Wrangler 4xe by years up to 2024 and see if it seems like Jeep is in fact getting better at resolving these issues or if its consistent in the number of complaints and what not. Overall though I agree with you, Jeep does need to step up on reliability across the brand, switching to a new powertrain is always going to be risky and result in issues without a doubt and thats why being a early adopter is very risky, but I do think a lot of this in inexcusable and if Jeep doesn't fix this soon, this could really kill the brand for a lot of die hard Jeepers and potential future customers; not sure at the moment, but depending on how the 4xe plays out this may be our last Jeep; we love it but we got the Jeep to be adventurous and get out in nature and if we cant trust it to get us back home safely or if its constantly at the dealer and not with us then its not really serving its purpose and theres lots of competition out there now.
You are absolutely correct, but I wouldn’t hold my breath. Quality has never been associated with any of the Jeep Dodge etc… brands.
@@luisreviews6412 Sad but true.
I have been driving Jeeps for 28 years and I really wanted to order a new JL or Gladiator but due to the aluminum corrosion issues that Jeep refuses to fix their manufacturing processes to prevent no thank you I’ll sit on the sidelines. I’m not a fan of the pentastar either it is long over due and a turbo 4 is not the answer. I can only imagine their full EV version will be a train wreck whenever that comes out. You are right their poor quality should not be accepted for the prices they are selling these things for. Good luck with your 4XE I hope all the bugs are worked out soon.
Finally. I was curious to see when Chris will arrive to this conclusion. I also have a 2021 4xe with the engine light on again and waiting for doors and hood. Plus many more things in the past. This is my first Jeep and it will be my last.
@@ehpetrel Oh, I arrived there a long time ago. I knew I was getting a first gen vehicle and embraced the possibility of this stuff. I know most people have little issue but it’s still frustrating.
My 2022 4xe rubicon with 9,000 miles has been in the shop for going on 7 weeks.... the delership can't figure out what's going on. They have replaced the pcm,high voltage battery, 12v battery, a hand full of different computer models and still will not work.. randomly shuts off,randomly starts,can't charge,no power steering,none of the lights work!!!! $72000 for this vehicle and total junk.. I'm still making payments but I'm also having to drive a rental car. I'm extremely unhappy with the quality of jeep. The delership is paying for the rental car,so they are helping any way they can
Lookup a lemon law attorney. No cost to you.
Chris: (releases this video)
Jeep/Stellantis/FCA, one week later: Best we can do is TWO new do-not-charge/vehicle fire recalls.
lol, WOW!
@@MJXtube Dude, no doubt.
Chris seriously test drive a Model Y and consider that route, get yourself an old school Jeep for off-roading purposes.. that's the route we went and couldn't be happier with our Tesla purchase!! 👍💪💪
Tesla - known for fantastic quality
@tonymartucci7097 they're a lot better now than they were years ago.. like I said I highly suggest anyone test-driving the newer models to give them a second chance.
@@morosz2 If the 4XE hadn’t come along, I was considering a Model Y.
@Wrangler4XEFans Same, 3 years ago the build quality on the model Y and the price didn't make sense. Now with all of the federal and state incentives towards full electric vehicles, it was a no-brainer..
We happen to have both a 24 Y and a 24 4xe at home. The Tesla purchase, delivery, driving, and app experience blows Jeep away! But… it’s not a Jeep and I’ve wanted one since selling my TJ. So far, so good, but I do worry about it.
My biggest issue was when my 4xe was down for repeated oil leaks that finally was diagnosed the right way and was a gasket assembly issue from the factory. It was down for 2 months overall last summer. Since then 25k miles later it has been good. My Battery SOH is declining and I believe before the end of the winter will need to be replaced.Hopefully Samsung and Jeep addressed this in the newer models. Battery replacement should be a 2% decline YOY. Not 6-7%. I think a lot of the coolant motor issues are related to not properly bleeding the system and running them with low/ none of the coolant through them and burned them up. I check my levels monthly and when I first got it the system was down on fluid and had to be filled back up. Then the engine work required the coolant system to be pulled. They said that they bled the system but a day later it was dry. People assume that it’s taken care of and then it fails because they didn’t check the coolant system reservoir. Or check the fuses or replace the stock 12v battery.
I love my "22 4xe Sahara, but I worry about a breakdown all the time. While I have had far less problems than others have had, it hasn't been perfect. I actually bought a "beater car" as a back-up to drive if and when the next problem occurs.
When you spend over 65K (CAD$) for a car, it should not be a in the shop all the time. This is true for any car. I have a 2022 4xe I have had no issues other than having a my front door gaskets changed 3 times as water was comming in during rain
I have not had any problems with my 4Xe. The last vehicle I had any problems with was my 1978 Chevy Monza. That was my last American I bought car before my current 4Xe. I guess I got lucky.
This has convinced me not to travel to the past to buy a 2021 and have decided to get a 2024 4xe.
@@richardmartin5853 There aren’t any design or supplier changes since 21 but let’s hope they have their stuff figured out by now. We are seeing a LOT fewer Electric Coolant Heater and Coolant Pump issues than we saw in the beginning. Overall, we’re seeing a lot less issues as time goes on.
I just had more frustrating repeat work done on my 2022 4xe this past week. I went in a while back for an oil change at 30k miles and both rear shocks were blown and had to be replaced. Just came in last week for the 35k mile change and they’re blown out again. I didn’t even make it 5,000 miles. I shouldn’t have to change out rear shocks with every tire rotation.
I wonder what the conversion rate of first-time buyers to lifelong customers is with Jeep compared to others. The 4xe was my first it's Jeep product and I don't think I would get another one only based off of My user experience. If I wanted the repair frequency of a 10-year-old truck I would have bought a 10-year-old truck.
Hi Chris, feel your pain. I have a 2021 4XE rubi. Many similar issues that you have experienced. Hybrid battery replaced in fall of 22. Last 20 months had nothing fail in my Jeep! Knock on wood. Love my Jeep, will never buy another one. My Jeep has spent several months sitting at the deanship. Just nuts. Thanks for all your work, have helped me work through many issues. I did not see the reason for your door, hood, tailgate issues, paint bubbles?
@@ron1972 Yep. Paint bubbles.
….. but we all still love the Wrangler. But I agree there a some topics over year and also quality issues that are not in control. And also even when the jeep get more and more expensive with less warranty years etc greetings Monty
I have had my Jeep 2022 4xe Jeep Rubicon since April. I have put 15,000 kms on it and I have had no problems at all, just saying
@@BillPringle This really is the majority experience. Some of us have issues but most do not.
@@Wrangler4XEFans I fully understand
Reliability is their number one issue, IMO. Unfortunately, it's hard to achieve and easy to lose. Even Toyota and Honda seem to be having issues these days on some models. With all the bad news regarding Stellantis these days, I am not too hopeful, at least for the near term.
I wonder if part of their problem for the 4xe is their dealer's mechanics are not fully up to speed on the tech used in the 4xe. Tech is tough and the 4xe not only has hardware tech but software. Knowing if a problem is software vs hardware problem and knowing how to fix has got to be difficult.
Chris sad to say time to move on… things At Stellantis are only getting worse and not for the better. You’re a good guy within the next year I plan on moving on my self.
@@keithjohnson8885 I hate to say it but I’m waiting to see if Jeep has resolved the issue that caused the hybrid battery to go bad so quickly. If this battery goes south in three years, I may have to change my game plan. It will still be under warranty but I have to think about down the road.
I agree. This is my second wrangler. I had a 2018 wrangler JL and was same. For the rust I would have wait one more years. Rust warranty is good for 5 years. so will wait when it get worst. Both my JL rust after 3 years. My second car is a mistubishi eclipse cross. Wierd never had any check engine light on it 😆. Never at the dealer. Especially the cost they are now, they need to improve on the part quality.
@@patthe I seriously considered waiting for the exact reason you said.
@@Wrangler4XEFansyeah exactly. My 2018 JL wrangler rust after 3 years. You figure my 2021 would not...... but they do the door the exact same way with no difference. That why I wait later as it will probably happen again in 3 years as even the new stuff they will put to fix is the exact same.
This is exactly why I lease and would never consider buying a Chrysler product. Before my 2024 4xe Willys I had a 2021 Willys ICE, at the end of the lease I turned it in about 3 months early. There were 2 factors, I was going to be about $1000 over the mileage which I factor in because I'm normally over that much, but most importantly being out of warranty is a bad financial move with this product, and I never cared about that on any of my prior leases.
New Hondas aren’t doing well either same with Toyota. Everyone is having quality issues, glad my ranger is 2019 I just missed the outbreak. Now I’m looking to sell it and get an even older diesel.
First and last time jeep lease. I was thinking of buying my lease out early on. But then the value plummeted to less than half of the buyout. And reading on all of the issues put me way off. My wife had the Pacifica hybrid but the transmission failed and was replaced under 9,000 miles. Didn’t have other issues but forever wanted to get rid of it as I didn’t trust it as it would shut off suddenly on the highway with my kids.
I’ve had one minor issue besides all the recalls that took months waiting on parts and a few rentals to fix. It just doesn’t let me out faith in the brand and the price is insane. I can get luxury vehicles for less than a Jeep 4xe these days. Screw that. The dealership is not worth the price.
My 21 sahara 4xe is in the garage waiting for a new battery. I love my jeep but never had so many problems with a car
I have a 21 Jeep Gladiator with over 50,000 miles. I have not had any problems at all.
@@dinocarozza2345 In all reality, from what I am able to ascertain, most people have few to no issues at all. It’s those Monday morning and Friday afternoon builds that seem to be the issue.
Wow - I am shocked. I have a 2022 4xe Rubicon JL and it’s never been in the shop other than oil changes and recalls. It’s got 46k miles on it and I’ve had it across the country and back twice and off road many times. Can’t believe how many issues you’ve had - might be it’s a lemon.
@@Chimpware I honestly believe that your experience is what the majority of Wrangler 4XE owners experience. From some polls we’ve run in the 4XE Fans group on Facebook, it really seems like most people have no issues.
I got 2023 Sahara 4xe, been to shop only twice, both times when it got stolen and found. Other than those times, I go only for oil change
@@siddardhakaja7040 It got stolen twice?! Wow!
@@Wrangler4XEFans I live in Toronto, that’s how it is here in Canada from last few years. At least I found mine but my neighbour never found his 1 month old Jeep wrangler.
Jeep/Stellantis quality is in the dirt right now. They’ve laid off so many MI staff and engineers. I don’t think quality is a priority of Mr. Tavares.
What’s worse, I’ve heard so many other reputable brands having same poor quality issues the past few years. I’m not even sure where to turn when my GC 4xe lease is up. Even Toyota is having engines recalled now.
New gen Hondas have had serious issues unfort - used to be solid
Mission impossible!
My Jeep is never broken. Virtually ever. It's an older 4.0 powered Jeep and it was built like a tank. No electrical B.S.
@@TheBandit7613 I had a 95 with the 4.0. What a great engine. Miss that Jeep.
something stinks at Jeep, $14k for a 17kWh battery, when a 75kWh Tesla battery is $14K
That is one of the thing with the JL, and especially the 4xe, Jeep price for parts is expensive, these new Jeeps are not CJ,YJ,TJ,JK by any stretch
@@Davin4xe I have a feeling that won’t be the real price down the road. A few other manufacturers have had a real high price on the batteries when they first come out. I don’t understand why that is.
@@Wrangler4XEFans I think having aftermarket sources for batteries tends to drive down the price, including the OEM. Prius is a good example.
Thought the price on these came down to like $2500-3k? Maybe a reman?
@@Eric-qq7zw maybe the eTorque battery it's in that price range
I have a new 4xe that is only 3 weeks old. No issues yet. Do you think quality has improved since this is the 3rd year of the 4xe? 🤞
@@brianthomas9254 I do. We aren’t seeing nearly as many of the initial issues we were seeing. We aren’t seeing nearly as many situations where a weird problem leaves the dealership service people stumped for weeks either.
Chris, when you say "new" hood, doors and tailgate, do you mean from the factory or at the bodyshop? Mine is at the dealership(AGAIN) addressing the corrosion issues(bodyshop NOT new doors, etc) and getting a new HV battery. This is the final straw for me, however!
@@brianmichaels8645 Well, they come from the factory but they are not shipped painted. So they have to prep and paint at the body shop at the dealership.
@@Wrangler4XEFans so it sounds like they only shipped the new hinges with the zinc shim; my original doors were sanded down and repainted. i guess that's what i was asking originally; was'nt sure how the decision was made by the dealership to replace the doors or sand them down, etc.
@@brianmichaels8645 I think they were trying to sand and repaint in the beginning but then shifted to a complete replacement. At least, that’s my understanding.
Good articulation. Pun intended.
First ever Jeep video I’ve seen. Glad I don’t own a jeep. Now I know I never will.
But I am sorry that you can’t get to enjoy your Jeep.
Ok I've got it. All the pro negative comments on the 4×e stay posted but the positive on my 4xe doing fine comes down. No big time problems with my 4×e. Guess that's really bad news.😮
@@wwayland4186 Where are comments getting removed? On your channel?
I’m not here to bash Jeep or Stellantis, but unfortunately this is spot on. I recently test drove a Dodge Hornet R/T (the PHEV) for a few days. I liked the car more than I thought I would. However, after the car sat overnight unplugged, I came out the next day and upon startup was greeted by the whole Christmas tree of dash lights. Tested the 12 volt battery and it was way low. I tried to jump the car with my jump pack, but it wasn’t having it. A brand new car with 90 miles on the clock had to be towed back to the dealership. I’m going to have a video about it on my channel hopefully soon.
Unfortunately, I think most of the workforce these days is poor quality, which bleeds into the vehicle.
@@JEEPIMPACT Yep.
@Wrangler4XEFans I just traded in my 2020 built Gladiator Rubicon, which was extremely reliable. Now I have a 2024 4xE. I'll let you know how it goes.
Better parts and a very robust software analysis and healing tool would make all the difference.
An electrical Adventure vehicle is an oxymoron!
Save your breath. They have no incentive to increase quality. They make the majority of their money doing repairs, and Jeep has such a following few ever leave the brand.
@@HighQ165 That’s some truth.
23 4xe.........had it for 21 months. 2 total months at the dealership. For me it was ALL 2.0L turbo issues but a lot of it is dealerships don't know how to do repairs. Thats a BIG issue. But the largest issue IS the board room. They are murdering the ends user and the dealerships too, although they deserve it. I don't, you don't, no end user deserves this.
Next car is gonna be me lifting and doing weird stuff to a AWD crossover. Stelantis and Jeep boned their brand hard. Luxury prices for a non-luxury vehicle that breaks all the time. Ya, that's called incompetence.
With that said, the 4xe wrangler, when its working is great. Another brand needs to fill this niche and keep the price down. But it will not be Ford, their nuts too. Toyota could do it..........
@@militanttriangle2326 I’d like to see GM buy Jeep.
So honest question, did you expect any better out of a PHEV stelantis product? I’m not even a hater of modern jeeps, but picking the battery one is a brave choice
@@DanielDaniel1 I assumed there would be issues from the start. I figured any gen 1 vehicle would have issues.
What is wrong with the doors, hood and tailgate?
@@bradj9870 JL Corrosion issue. The paint was bubbling around the hinges.
Toyota trucks have gone to hell recently. They're no longer a good alternative.
So I work for a government fleet and by a large margin the Jeep, Dodge, Chrysler, Stellantis products we service are all junk. Rocker arms fail, oil filter housings leak, oil pumps leak, they can't handle any abuse. The dealers all know what the issues are but they don't want to ever admit it because they want you to come back and buy another POS. Jeep as a brand died in 2006 when the old school cheap 4.0 liter Jeep wranglers got replaced with the soccer mom/Chili's Day manager 4 door Wrangler rolled onto the scene. The 3.8 liter was bad but the 3.6 is worse. The dealers are all struggling right now with a product that's marked at Lexus prices but have FIAT build quality. They are way to expensive and definitely not built for the average working man anymore, and it sucks that an American brand has gone downhill to such a degree that the original Jeep people from 20+ years ago will not buy the new ones.
the 3.6 has been put into millions of vehicles over the last 15 years...the failure rate is extremely low...if you change the oil and don't take it to red-line all the time it can last 500k miles or more, you just hear about the sensationalized failure stories....the 3.8 is a rock solid pushrod design like the small block chevy, the 3.8 is just under powered by today's standards, but it will last an eternity...this engine has been running in my '08 wrangler for nearly 18 years now...the 4.0 everyone lauds on about is an ancient flat tappet cam and lifer design that will eventually fail with modern motor oils that do not have enough zinc and phosphate as it clogs modern emissions systems....the 4 door jeep finally made the wrangler accessible by families and overlanders as it now had the space required....80% of wrangler sales are the 4 door and they are out on the trials daily...it is a huge success....you can still get it in a 2 door if that's your cup of tea...if you are changing the oil every 4000 miles...then you will be able to get 500,000 miles out of the engine....the vehicles amy have other issues but he pentastar is fine....here's one at 500,000 miles original engine...there's many stories like this..taxis delivery etc....ruclips.net/user/shortsY3V10Dvezo8 ....failed at 626,000 miles ....ruclips.net/video/CDjvfd9mo5s/видео.html
@michelle-lz8tg I work in a repair shop here in reality. The 3.6 vehicles we have are a fleet vehicle that doesn't see hard duty and they get oil changed every 3500-4000 miles. Every one of them we have has had major issues with less than 80k on them. We are slowly getting rid of them because they don't hold value and aren't worth fixing.
There is a huge story with 3.6 pentestar equipped Durango police vehicles in Indiana that has 80 of there 219 Durangos that have engine and transmission problems.
Pretty sad a 2006 crown victoria with 180,000 miles is more reliable than a 3.6 pentestar with 2000 miles.
@@lukelowe918 in a shop you are only going to see the ones with problems...there are tens of millions of these out there right now that have never had any major problems ...but you won't ever see those...our 2018 jk has now over 96,000 on it without any of these doom and gloom catastrophic failures as of yet...it even has the dreaded plastic oil filter housing...not a leak....they keep on telling us our rockers are going to start failing any moment now...this thing is going to go ten more years easily.
@@lukelowe918 in a shop you are only going to see the ones with problems...there are tens of millions of these out there right now that have never had any major problems ...but you won't ever see those...our 2018 jk has now over 96,000 on it without any of these doom and gloom catastrophic failures as of yet...it even has the dreaded plastic oil filter housing...not a leak...they keep on telling us our rockers are going to start failing any moment now...this thing is going to go ten more years easily.
@@lukelowe918 in a shop you are only going to see the ones with problems...there are tens of millions of these out there right now that have never had any major problems ...but you won't ever see those...our 2018 jk has now over 96,000 on it without any of these doom and gloom catastrophic failures as of yet...it even has the dreaded plastic oil filter housing...not a leak....they keep on telling us our rockers are going to start failing any moment now...this thing is going to go ten more years easily.
It’s basically a French vehicle
Agree
Good honest video and I share these concerns as the least on my ‘21 Rubi is coming up and unsure if I should lease another 4xe. If you could do it again, would you stick with Jeep or lease instead of buy? 🤔
@@tread-well5667 I would buy it again. I wouldn’t feel like I could make the modifications I want to do to it. I’d always be concerned about returning it to stock.
An electric jeep is dumb as Joe Dirt
@@zx11kllr You know it’s a hybrid, right?