How can you Quickly Improve Productivity and Customer Experience?

Are you looking to quickly improve your productivity and customer experience? Watch this BPM Tips video, as expert Mark Khabe shares a simple and effective technique. Mark emphasises the importance of eliminating handoff points within your processes as a quick and effective way to achieve desired outcomes.
According to Mark, handoffs occur between different roles and departments and can often result in process delays, decreased productivity, and a subpar customer experience. To gain a better understanding of these handoffs and their impact, Mark suggests building a process map using BPMN (Business Process Model and Notation) standards. This map will provide insights into how various roles and departments interact during the execution of a process.
By analysing this process map, you can identify the need for certain handoffs and assess their relevance. The next step is to start eliminating unnecessary handoffs between roles and departments. This streamlined approach will automatically improve the time it takes to deliver results and enhance overall process efficiency.
Implementing this technique can yield significant benefits for your organisation. By reducing handoffs, you can eliminate bottlenecks, expedite processes, and improve customer satisfaction.
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