How Successful Companies Increase Agent Productivity In Customer Service? Here's 11 Ways.

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🚀 Boost Agent Productivity Guide!
1. Clear Expectations: Define metrics like handle time and CSAT.
2. Self-Service Solutions: Reduce tickets with FAQs and knowledge bases.
3. Measure Performance: Use analytics, discuss findings with agents.
4. Celebrate Success: Recognition boosts morale and productivity.
5. Agent Well-Being: Prioritize breaks and work-life balance.
6. Workforce Management Tool: Streamline schedules and track productivity.
7. Easy Collaboration: Enable seamless teamwork with integrated tools.
8. Onboarding and Training: Equip agents for efficient issue resolution.
9. Unified Workspace: Streamline communication channels for efficiency.
10. AI and Automation: Automate tasks, answer queries, and provide context.
11. Equip agents with the right customer context
Original source for the video: www.zendesk.com/blog/improve-...
Here's what we cover:
00:00 - Intro
00:28 - Clear Expectations
01:41 - Self-Service Solutions
03:16 - Measure Performance
04:20 - Celebrate Success
05:12 - Agent Well-Being
06:01 - Workforce Management Tool
06:29 - Easy Collaboration
07:28 - Onboarding and Training
08:23 - Unified Workspace
09:25 - AI and Automation
10:19 - The Right Customer Context
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