After my 1 month training in Contact Call Center... I Started watching your videos and i learned more about from you. I really need to learn more to boost my confidence. ❤️
My application last july was my very first time applying in this industry. And guest what? I will be start my training on Aug. 23 and your videos are my guides. I always watch and follow your suggestion to help improve my speaking and accent. I also watched A.J Hoge like you said in one of your videos to improved english speaking. Thanks a lot. ❣️❣️❣️ God Bless to you and to your chanel. 🤗🤗
i really love your video's sheena, you help me build my confidence to be part of the BPO industry, and now I'm in my 4th day of training for the COMCAST account and your videos really my step by step guide especially during interviews. and now still following you for more enhancing my vocabulary and accent, thank you so much for all the tips ❤️ your like an angel sent from up above😇😘God bless always
To be honest, I feel lazy whenever I watch informative videos but I push myself to watch yours since you're contents are able to convince me that this channel will teach me something that I won't be able find from other content creators.
One month from now. I'll pass the interviews and get hired. Thank you for choosing your channel to be a platforn for those who doubt their selves and has zero confidence. More videos po. ♥️♥️ More power 👏👏
Yay!! Thank you for these idioms, Sheina~ Just to let you know, I'm now waiting for an update for my training. Your videos have definitely helped me. I am so grateful! ☺️💛
One of my goals is to become a call center agent. Your videos really helps in practicing my pronunciation. Maybe one of these days I'll send an application online. Thank you very much 🥰
Yeah. Idioms, most of the time, helps with building rapport. For example, what Sheena said about "on the same page" can be used for clarifying customer information. "Just to make sure we are on the same page, the order you are referring to is this one?" Very useful also for information that you have difficulty hearing like names, transaction numbers, or dates. And yes, would be awesome if this has a part two. ❤️
I really admire you sheena😘. The way yoy speaks and the way you pronounce words😚the way you explain each of it 🥰 I learned a lot from you 😙Hinaot mas makaya na nako and hinaot maka pasa ko sa akong training 😍thank you so much for the tips😘
Your vids. is worth watching thanks for the tips ate, badly needed since I tried to enter to BPO industry..hopefully I make it even though still struggling with my accent and grammar. More power to your channel❤
I know all of this, this was part of our curriculum nung college, Communication Skills 2, this was 2nd year 1st semester. Then nung OJT ko sa SITEL Baguio more on tongue twister and Vowel sounds, pronunciation, how to pronounce correctly the 52 states of america, and numbers and Alphabet, high and low intonations, correct gramar. More on mock calls atvthe end of my internship 😅
*Hey beautiful 😊 thanks a million for this wonderful work I am not from an English speaking country so it will help me a lot but I have a question can we use these idioms in VA/ call centers...? Or do we* *need just to keep our* *conversations in a formal track?*
Hi mam Candice, can you make a video about how to master the tools or any tips regarding navigating the tools faster or easily. A newbie here! Hehe. Xoxo. 😊😊❤️
Hello Dear!!! As usual great lessons and advices, Do you think you can prepare a lesson about Banking? I will start working in call center at Scotia Bank and that is something new for me to handle. Greetings from Mexico City.
Sheena, how about discussing teams in a call center? What should I expect ?What should I prepare for ? Im only interested in this one to one interaction with a client. Im not sure with me having to work with a team. Can you please orient us newbies with this? thanks. (btw call a spade a spade: is my take away)
Do you think this is doable with a toddler who can occasionally be loud & cry & 2 dogs who sometimes bark at people out the living room window of your apartment? I am in a 1 bedroom & have an interview for remote customer service rep work from home haven’t got the job yet but just worried it’ll be difficult having just complete quietness throughout my days if hired .. any advice/tips??
Hi po! Pwede po ba patulong kung ano pwede isagot sa " what is best, accuracy or efficiency?" And sa " emphaty and sympathy"🥺🥺 a newbie lng po for my initial interview🥺🥺🖤
I think this won't really happen in a call from a customer... If some one call and using an idioms would probably hindrance to the main point of services really meant to be. Anyway, this would help somehow....and person using a slang or dioms is a way of hiding it's true meaning... It's like an HR try say to the applicant to find another career somewhere..technically meaning. You are not qualified.... Same as I call you.
It did happen to me with cup of tea but the cs clarified himself after I was unable to respond. But most of the time, i think you'd understand the meaning once it's used in a sentence. But i wouldn't have guessed it for cats and dogs. Imagine if a customer talks about the weather and she suddenly says it's raining cats and dogs and you suddenly laugh because you think it's a joke. 😊 Same with cold turkey. Daylight robbery though is easy to guess.
@Kwestyon indeed, when a customer or caller uses these parts of speech, perhaps the client doesn't need an Assistance instead chit-chat... --> annoyance. . . Sometimes agents proceeds to main issues and so on. Specifically, if the agent has ordained as technical support or receiver of complaint…. And you did well for the beginners.it has a good out put to tackle, specially nowadays. Slang, pronunciation varies from the origin of languages of a certain person… Furthermore, if you are a pure Filipino and your native language is Tagalog or any local dialect. This definitely difficult for them. Kudos
Hi po! Magask lang po if ilaagay paba sa highest educ attainment ko ang 2nd year college 1st sem kahit ilang weeks lang po ako pumasok? May 2 subj. Po akong passed ang grade pero the rest dropped and withdrawn na ung iba. Thank you po sa sasagot! 🤗
Been working in a call center for almost 7 years. I am really amazed by how you speak. Your voice is like a music in my ears 💚
After my 1 month training in Contact Call Center... I Started watching your videos and i learned more about from you. I really need to learn more to boost my confidence. ❤️
Her voice is so relaxing love to hear everyday 😍😍
I will be starting my training on Monday! Thank you so much Ate!!! Your videos helped me 💖
My application last july was my very first time applying in this industry. And guest what? I will be start my training on Aug. 23 and your videos are my guides. I always watch and follow your suggestion to help improve my speaking and accent. I also watched A.J Hoge like you said in one of your videos to improved english speaking. Thanks a lot. ❣️❣️❣️ God Bless to you and to your chanel. 🤗🤗
I love your video it helps me a lot as a call center agent...take more videos, 😍i learn many words pronunciations,grammar,and now idioms, more power👏👏
i really love your video's sheena, you help me build my confidence to be part of the BPO industry, and now I'm in my 4th day of training for the COMCAST account and your videos really my step by step guide especially during interviews. and now still following you for more enhancing my vocabulary and accent, thank you so much for all the tips ❤️ your like an angel sent from up above😇😘God bless always
I never had call centre experience nor am I planning to but I can’t pass by without listening to your videos😊
❤️
To be honest, I feel lazy whenever I watch informative videos but I push myself to watch yours since you're contents are able to convince me that this channel will teach me something that I won't be able find from other content creators.
I got a job offer from 3 big call center company because I followed your guide🥰🥰🥰 Thank you Ma'am
This vid makes me click the subscribe button.
I am working in a BPO as well and this is very helpful .... God bless and thanks for this.
One month from now. I'll pass the interviews and get hired.
Thank you for choosing your channel to be a platforn for those who doubt their selves and has zero confidence.
More videos po. ♥️♥️
More power 👏👏
The second part please!
hi update 😊
I'm very thankful to God that I learn this from you, it's all accurate and interesting to know! Thank you darling. 🤩✨
Yay!! Thank you for these idioms, Sheina~ Just to let you know, I'm now waiting for an update for my training. Your videos have definitely helped me. I am so grateful! ☺️💛
Part 2 of this video please~ heheh
Im not a call center agent but I really love watching your videos 💞💞 I hope someday you make videos speaking tagalog 😂
One of my goals is to become a call center agent. Your videos really helps in practicing my pronunciation. Maybe one of these days I'll send an application online. Thank you very much 🥰
I love your videos. No need intro. Direct to the point. Love it. 💕
Definitely my fave vlogger. I am learning, every single day.
Thanks for your vids. Your voice soothe my mind.
Thank you. 🤗
This video deserved million views
thanks those idioms are really helpful..
Thank you for sharing your knowledge with us. I'd really appreciate the second part of this video. :)
Yeah. Idioms, most of the time, helps with building rapport. For example, what Sheena said about "on the same page" can be used for clarifying customer information.
"Just to make sure we are on the same page, the order you are referring to is this one?"
Very useful also for information that you have difficulty hearing like names, transaction numbers, or dates.
And yes, would be awesome if this has a part two. ❤️
👌
@@Kwestyon a part two, as most applied to the call center industry as possible, please...
Great video! Will definitely help newbies like me. 😁
I used to watch your videos and it helps me. I'm so eager to be a CSR someday. 🙏🏻💯Thanks +points to your beautiful voice❤️✨
Part 2 please Ms. Shiena.. i love the way you teach us in your videos 😘😘😘 i really love the way you talk ☺️💕
Im really waiting for this common idioms words use in call center thank you so much this video will help me a lot ❤️❤️
Honestly every contents of your channel contains is sounds so very interesting it's such a pleasure to hear you speaking madam just keep going
I really admire you sheena😘. The way yoy speaks and the way you pronounce words😚the way you explain each of it 🥰 I learned a lot from you 😙Hinaot mas makaya na nako and hinaot maka pasa ko sa akong training 😍thank you so much for the tips😘
Yes Ms! haha It's really a big help to me and my friends 💕😭Thank you so much. Luv u!
Thanks I really love your videos.
Your vids. is worth watching thanks for the tips ate, badly needed since I tried to enter to BPO industry..hopefully I make it even though still struggling with my accent and grammar. More power to your channel❤
I love your videos as always. Thankie❤
thank you for this! ❤️
Wow your English is very good I love your sound
Your vids are innovative and helpful, i say what ever, they say.with all the way,
Thank you for this vid Sheena! I learned so much from watching your videos.
I’ll have my training on august 2 huhu right now im so nervous doubting myself if i can do it.
Hi Ms. Shena. Thank you for this interesting video I really learned a lot from it. New subscriber here😍. I really love your voice by the way😍.
You are amazing I love your videos I've learned a lot from you thanks so much this is just what I was looking for. And by the way, you're beautiful.
Thank you Madam!
I love your call c videos, you should do also, english videos like this.
Very GOOD. Thanks!!!!!!!!!!!
thank you very much! very useful
Thank you girl , i love your videos. 🤗
I've learned a lot in this video
I know all of this, this was part of our curriculum nung college, Communication Skills 2, this was 2nd year 1st semester. Then nung OJT ko sa SITEL Baguio more on tongue twister and Vowel sounds, pronunciation, how to pronounce correctly the 52 states of america, and numbers and Alphabet, high and low intonations, correct gramar. More on mock calls atvthe end of my internship 😅
hellooo hope someday you will be my mentor when it comes for polishing my english skills
Part two please ms. Shiena 💖
perfecto!!!
new subscriber here👋😊
im your new fan miss candace aka sheina . learning a lot from you. please make another video for idioms. thank you.
keep on going please..
*Hey beautiful 😊 thanks a million for this wonderful work I am not from an English speaking country so it will help me a lot but I have a question can we use these idioms in VA/ call centers...? Or do we* *need just to keep our* *conversations in a formal track?*
At the VA I would not use idioms.
Hi mam Candice, can you make a video about how to master the tools or any tips regarding navigating the tools faster or easily. A newbie here! Hehe. Xoxo. 😊😊❤️
I am learning from you ms she..
Could you make vid on how to learn your voice
I hope you'll notice this,
"Costumer's jokes" will also be helpful to newbies.
Grabe ka helpful nga content 🧡
Hello Dear!!! As usual great lessons and advices, Do you think you can prepare a lesson about Banking? I will start working in call center at Scotia Bank and that is something new for me to handle. Greetings from Mexico City.
Sheena, how about discussing teams in a call center? What should I expect ?What should I prepare for ? Im only interested in this one to one interaction with a client. Im not sure with me having to work with a team. Can you please orient us newbies with this? thanks.
(btw call a spade a spade: is my take away)
Part II please🥰
Grabe Candice, andami mo nang subscribers dati sa 700plus palang tayo. Grabe ang bilis.
Do you think this is doable with a toddler who can occasionally be loud & cry & 2 dogs who sometimes bark at people out the living room window of your apartment? I am in a 1 bedroom & have an interview for remote customer service rep work from home haven’t got the job yet but just worried it’ll be difficult having just complete quietness throughout my days if hired .. any advice/tips??
Tips para makabenta po 😬
AT&T
Oo nga no, ang hirap makabenta din eh.
Is there an app that you can suggest that would help me improve my english speaking?
Part two po pleeaase :D
part 2 please
i superb love your videos. but im kinda confused 😅😅 are Candice and Sheena the same Person?
Hi po! Pwede po ba patulong kung ano pwede isagot sa " what is best, accuracy or efficiency?" And sa " emphaty and sympathy"🥺🥺 a newbie lng po for my initial interview🥺🥺🖤
Hope i hiresoon 🙏🙏🙏🙏🙏
Interesting, but the lessons ring a bell for me. It's the same lesson from speak english with vanessa, nice though. 💋
lodi tips po pano matanggap sa call center? kahit HS GRAD LNG AKO AT DI MARUNONG MAG ENGLISH.. TNX PO
Hello, ma'am do you have an idea about training in a non-voice account?
Check on udemy website
I think this won't really happen in a call from a customer... If some one call and using an idioms would probably hindrance to the main point of services really meant to be. Anyway, this would help somehow....and person using a slang or dioms is a way of hiding it's true meaning... It's like an HR try say to the applicant to find another career somewhere..technically meaning. You are not qualified.... Same as I call you.
It did happen to me with cup of tea but the cs clarified himself after I was unable to respond. But most of the time, i think you'd understand the meaning once it's used in a sentence. But i wouldn't have guessed it for cats and dogs. Imagine if a customer talks about the weather and she suddenly says it's raining cats and dogs and you suddenly laugh because you think it's a joke. 😊 Same with cold turkey. Daylight robbery though is easy to guess.
@Kwestyon indeed, when a customer or caller uses these parts of speech, perhaps the client doesn't need an Assistance instead chit-chat... --> annoyance. . .
Sometimes agents proceeds to main issues and so on. Specifically, if the agent has ordained as technical support or receiver of complaint….
And you did well for the beginners.it has a good out put to tackle, specially nowadays. Slang, pronunciation varies from the origin of languages of a certain person… Furthermore, if you are a pure Filipino and your native language is Tagalog or any local dialect. This definitely difficult for them.
Kudos
Hi po! Magask lang po if ilaagay paba sa highest educ attainment ko ang 2nd year college 1st sem kahit ilang weeks lang po ako pumasok? May 2 subj. Po akong passed ang grade pero the rest dropped and withdrawn na ung iba. Thank you po sa sasagot! 🤗
whats your fb?
Anyone who encounters this idiom to their customer?
Thank you so much