Jim, with old people keep it simple. Perform these steps: 1) "I'm a fraud investigator." 2) "Turn off your computer." 3) "Here's how to block the scammer's number." 4) "Do not answer unfamiliar numbers for a week."
With ANYONE, keep it simple. Everyone under stress starts tunnelling and you need to break through it with concise and direct information/directions/orders (as the case may be).
To deal with strangers once you are already on the panic. It is not an easy task. You have to make people make the right decision. Call a friend or family member they trust. If no one send them to the right place. Whatever it is. Police or Bank. But Jim, you won't be able to save them all. You have all my respect for your work with the second victim. You did all that you could. You are doing good work. Thank you for doing it!
It's funny when the scammers talk to Kit and Pierogi like this but when you know it's a real victim on the line, it's too heartbreaking and gut wrenching to hear. 😢 Great job exposing these creeps and building awareness.
all scammers are garbage and not human especially this dude shouting at old people he might have hearing complications and he shouts his lungs out like a dumbass hurting both victims.
The way that guy spoke to that first lady is shocking. He's an absolute creep and should be in jail. It really made my blood boil. For the second call, you did great. The Police should've just called the guy. They're at fault. You're a hero Jim 🙏🏻
@@paritoshd I thought about this too. Jim reminded me that they're using a script... An aggressive one - that's for sure. So I don't know. He sure seems very very real and convincing to me though! I'd say off the phone he's not so tough.
@@KarlRock most people who hit their wife are not so tough off the phone either. But yeah, the script. The other guy in the background was not this aggressive.
I'd say when calling the victims tell them that you're a youtuber since you tell them your name anyways , also if you could get hold of the scammer's pc then try to open google maps or something to get their location , if that doesn't do much then spam em with some ransomware like wannacry or something , I've seen many youtubers do this .
“IF YOU TOUCH YOUR COMPUTER I WILL TAKE ALL YOUR MONEY AND NOT GIVE BACK A SINGLE PENNY” *a couple seconds later* “I’m not threatening you, I’m informing you”
After seeing this happen to an elderly person close to me, seeing her life savings ripped from her, and watching her pass a broken, poor woman…. I love your efforts mr browning. Do not stop what you do, these people have no mercy, or empathy for the vulnerable. You’re a hero
Jim, if you're calling the victims, I'd suggest to strongly emphasise the fact that these people are criminals/thieves, trying to steal money. Most elderly people (with all due respect), like the second victim, may not understand all that gift card thing and how the scam operates - it's a lost cause. You should state clearly that the scammers are criminals, and should not be listened to.
Agreed. You need to use simple 1950's language. "Criminals" is good. "Fraud" is another. "Trying to take advantage of you" and "cheating you of your money" as well. Also I'd ask if they have kids who can come to the phone. I also like the term "con man" as it's kind of retro and very much the language of that generation.
I know it's racist, but i wonder if you could realistically say "Hang up on anyone with an Indian accent." Everything else gets so technical. Some of these victims have trouble _using_ a computer let alone navigating a scammer's interference.
Jim Brown talks too gently. Scam artists, with heavy Indian accents, seem to be better at persuasion. How? Shout, sound confident, and make the message very clear: "GO TO TARGET NOW, BUY $500 GIFT CARD, OR LOSE ALL YOUR MONEY!"
@Jeff Sol Yea you're right, looks like I myself got fooled into believing a fake quote. But hey, at least it didn't take much to convince me I was fooled.
I would have tried to say something like “if you don’t know who to trust just remember, one of us is asking you to spend $5000 and the other one is begging you not to spend that money”. I’m not saying it would have worked but I would have given it a go.
I think the calmness in your voice and that you kept talking was what was making it hard for him. I've learned (working customer service) sometimes the best thing to ask is "what is it that you don't understand?" It also might be helpful to have another person you could turn to to explain something. Sometimes it might be your word choice and having someone else to help could be helpful on so many levels.
Damn he's not even trying to be polite or pretend like he is an actual tech support specialist. This is one of the most disgusting scams I've heard in a long time.
I've been watching scambaiting videos for 3 years now and this is the first time I feel truly uncomfortable hearing a scammer speak (maybe because I know he's talking to a real victim). I felt like the poor man was being held hostage over the phone, so to speak. Absolutely disgusting and infuriating. You're a hero for exposing these evil people and for the amazing hard work you do. Greetings from 🇺🇾
hi Jim, I know this video is a bit old now but I'm just getting around to your channel. I'm trained as an EMT ER nurse and ICU nurse. i see a fair bit of trauma and shock and the second guy was in emotional shock from all the yelling from the scammers. My advice for the future would be when you get his attention, don't hang up. just be there, you don't have to talk a lot you just have to block the line and protect him from the incoming harassment. do this until they can regain their composure. then in slow small steps walk them through the process of fixing it. it may take time, but walking them through each step of what to do will be much more valuable than explaining everything quick and fast. one saying I always think when I'm flustered is that this is not my emergency, I here to help. if you can slow down and never leave the phone I think you can prevent this from happening again. You're an amazing person and I wish I had your skillset. keep doing what you do. contact me if you have any questions about talking to people in emotional shock.
I might have tried Social Services after the police. They might be better placed to just go and check on him and make sure he's OK? Once there they can perhaps guide him towards the right decisions as well
This is a wonderful response. It is thoughtful and shows a lot of empathy for people in that situation. It's very good advice. Thank you for offering it
Don't be fooled, come back to the Dark side! But jokes aside, you poor sap.. you had it right in the first place and now you are going to need to learn that lesson all over! Human=Parasite We were presented with a fork in the road one was a path of symbiotic existence along side the many life forms on this planet and in the universe (alien life is statistically guaranteed) that was the road we did NOT take, instead we opted for path number two PARASITE which consumes and destroys ALL THAT IT SURVEYS! True there are a few stragglers left over... a few good souls, but they are a dying breed soon to be extinct (if not already). Don't let that upset you though! It is almost like it is built into the genetics of life itself, eventually our ways will catch up to us and wipe us out something fierce, the planet will recover so will the natural order of things and Terra Firma will have purged itself of a nasty infection AKA Humans. Keep in mind HUMAN existence from the first one born to the last one even if you assume the last one dies a thousand years from now, is not even a SINGLE percent.. NOT 1% of the history of Terra Firma, she's been around for a hell of a lot worse then some puny humans with delusions of grandeur, and she will be around for LOOOOOONG after we wipe ourselves out. So like i said... Come back to the Dark side brother!
@@edmeds1336 You said Jim restored your faith in humanity! I was duty bound to remind of how things are and to invite you back to the dark side! Is all. :-)
For now is right, go live with the humans some more see there ways then come back to the truth of the Dark side. Wonder if some kid is going to take this non-ironically ... oops lol
Sometimes it is so frustrating to watch. I wish there were computers with an elderly mode, and no online banking for certain people. So sad that the man has no friends whom he trusts.
I started watching scambaiting videos through kitboga and him getting scammer reactions through his ridiculous antics is so hilarious, but hearing real victims and these bastards just yelling at them just hurts my heart… just so disgusting
I resonate with this deeply, I laugh like hell at KIT he is HILARIOUS!! but then I Feel guilty for laughing when there are real pp suffering greatly! God bless all these scambaiters for the amazing, super hero work they are doing!!! How messed up is it, we live in a world where the Scambaiters COULD be persecuted for what they do, and yet the cops could care less about the BILLIONS being stolen from our own ELDERLY citizens every day!! We are to protect them, not let them fend for themselves!!! smh We have to do better!!
@@MindMagick222 Don't feel guilty. As long as we take the information we learn and talk to all our friends and family and everyone we can, about the scams, we can laugh and be entertained. There are days I have to walk away from the computer, even watching Kitboga's streams. Sometimes they'll be a scammer who's cadence or attitude just makes me so angry, that I can't watch. Thankfully, I haven't heard scammers as cruel as this one in a while, taking away the ability to SYSKEY took away a lot of their disgusting power. Unfortunately, now they have Zelle (there was a Senate hearing a few weeks ago with Bank CEOs about fixing Zelle) and CAN transfer money.
Re: Thomas, repeat after me: 1. I'm an investigative journalist, you were just talking to a criminal. 2. You need to turn off your computer. 3. You need to ignore their calls. 4. You need to call your bank. This mantra is how you'll stop the scam. After the scam is stopped, then you can work on preparing them against this happening again. Trying to do both, at the same time, with people who are computer illiterate/old and confused/caught off-guard/scared/all of the above, will only yield confusion.
Its fair but he did say all this. I think the only way he could've helped him was when he asked for guidance to litteraly give him step by step instructions and perhaps teamview with the man himself to undo all what the scammer did. The man was clueless and the threats from the indian man probably really frightened him.
@@CaptMorpheusZ It is in the way he said it. Ian said it more laid out in point form. Would have been easier. Whereas OP was reiterating over and over which only led to confusion on the old man's part. Step by step would have been great if the old man didn't take off away from his computer. He needed to head home and turn off that computer and block the scammer and ONLY listen to OP. Being distracted by the scammer constantly calling could not have been helping the old man keep any advice straight in his head.
@@angieskidney I agree the non stop calls and threats surely must've gotten in his head. In the end the strategy for these people is scaring them into doing things, which seems surprisingly succesfull. I just hope the newer generations won't fall for these kind of scams.
@@CaptMorpheusZ it's actually just come out that people in their 20's get scammed for more on average than the elderly. This is likely due to a false sense of security in their knowledge, limited life experience, and being more proficient at getting funds.
I agree, a simple, straightforward approach... if they still stumble... "please, look up the bank's number right now" 'read the number to me so that I know you found it' 'now call that number as soon as I hang up'
Origin story: Jim was once a victim of the scammers from India as a young adult and then devoted the rest of his life to learning the secrets of the virtual world to become the Batman of the internet.
He was probably pissed realizing how smart he was yet falling victims. That’s how I felt too. I came so close to almost getting scammed years ago. Been calling up fake tech support numbers harrassing them ever since lol.
This was just heartbreaking to listen to. My advice? Request them put their neighbor on the phone ASAP. Ofc, ask for a family member first, or maybe a family member's number. I also don't think I would ever use the phrase "Don't take my word for it." The victim clearly needed to take your word for it, especially with the 2 options laid before them (2 callers.) You do great work, thank you.
EXACTLY!!!!!! How is this not more obvious to people? If they could just take your money like that then why in the hell would they need u to go buy some fucking gift cards to reimburse them?! Lol it’s fucking madness I swear to god. Also wtf was with that bs the scammer tried to say about the “company” policy of not being able to send anything less than $50,000?? 🤣 LOL yah okay, seems perfectly reasonable....🤨🙄😑🤦♀️
@@saskialolita lol. yep I was thinking exactly the same things. These scammers are so dumb. I won't call the people being scammed dumb, because I know that with the stress of being told that you'll lose your life savings your brain can switch off/
to be honest it's kind of funny hwo they act like a saturday night magician card show: "loot at your account, do you see the number ? right it down." "now look at it again" [...]
All so they can buy their ray-bans an IPhone and fake brand clothing. They not only get money in such unethical way they spend it in fvck1ng stupid sh1t.
I feel the same... The worst part of this is that for some reason (not generalizing here) a lot of young Indian people are o hot headed it can be intimidating when they're shouting at you like this so you just obey. I've been there, thankfully not part of a banking scam, but more sadly also a real life situation x.x after almost 10 years I managed somewhat to get out of this mess, but the mental damage is there and It does keep me frozen when a stressful situation happens. Please Jim! keep it up! we need someone who can stand up for these victims when they cannot defend themselves! Maybe even recruit more people to do this, so that army of Jim Brownings is keeping are safe :)
In my opinion, it's only really a failure if you let the mistakes you make pressure you into stopping your work. You may have failed to stop a single scam in that moment, but you can't let that stop you from saving others!
I love how they think that a company like Microsoft or Google, or whomever they are pretending to be, needs to get their erroneous refund back in the form of gift cards... for Target...
How can he think this way: Jim doesn’t want him to buy giftcards. So he can only loosing believing the scammer. So even Jim would be lying, the victim wouldn’t loose anything if he stops following the scammers. I will get this never ever.
I love when they go from "you have to send me the money, I can't take it from your account" to "I've taken all your money because you're not cooperating". Like if it wasn't already clear they're lying... That's gotta be it, right?
Seeing is believing, and he saw the account balance reduced to $0. He believes Jim that it's a scam, but he also believes that he has to obey the scammers to get his money back.
Jim has a very monotone way of speaking, but you can absolutely hear the stress and concern in his voice with the 2nd victim. You did your best, dude. Thanks for doing God's work.
I can also tell how sad he is at the end, when he tells us he failed after 3 calls and asks for advice. I love how he is so caring, even though he sounds so monotone.
@@jessiimamii5113 Sadly people are more suspicious towards legitimate actions than towards scam. I work in official customer service in bank, our clients call us then they scream at us even though they called official helpline. But the same people get actually scammed by scammers later.
I am in the exact same moment that he said that line while I am reading your comment, And I've never been cringed so hard in my life because of that scammer's accent...
Bro, wtf, if someone calls me yelling and trying to force me to do something, I will consider it completely sus. We have to teach our parents and grandparents about this stuff so that they are aware. Keep up the great job dude!
@Phleet Gaming IDK....seems like the guy in the background that was running the same scam was saying the exact same things, so I'm guessing that they are either given the same scripts.....or they just hire narcissists in this call center :-)
@@MutarFuqueer Both. It's both. Because how could ANY decent pere9n hear someone break down and cry NVM multiple people multiple times a day at their hands and NOT FEEL like an asshole. These people are compassionless & maybe also void of empathy completely. It's scary to see such little humanity.
Very true. To fool people you must treat them as if they are so intelligent and then cease the opportunity. But if you try to convince them that they have been fooled, its somehow like telling them that they are so stupid. People are strange: They like being called intelligent (even if its not the case).
You are amazing Jim. I somehow sense this happened to you. I would have jumped in for the old man as he had no help. You can't save them all. Great job 👏
Hi Jim, I work as a HelpDesk technician and I often times deal with older, tech illiterate people. Part of it is that you seemed to be giving him a lot of information all at once. I think he just suffered from information overload and just didn't know what to do with the information you gave him. I think next time, it might be more helpful to breakdown exactly what's happening here as succinctly as possible. Don't spend so long explaining the whole process to them, just emphasize that they're being scammed. Ask them what it would take for them to believe you, and work on their terms. Take it slow, and explain to him your credentials from the get go. Of course, you can't save everyone, but I think this might help with these more obstinate types.
I agree. Definitly needs slowing down. I would also add, periodically ask them to reiterate back to you so you can see if they're understanding what you said. All to often people might say yes to avoid looking ignorant, even if they don't understand. But fundamentally you want it to be 50/50 in terms of whom is speaking.
Jim's explanation was confusing for someone that's probably not all there.... The elderly man was basically doing whatever the LOUDEST person was telling him to do. Jim's soft voice and overly complex explanation likely just fell on deaf ears. Albeit I know Jim was doing his best to help this man, there's only so much that can be done when it's this stressful. Maybe Jim could work on his communication with the elderly. Fewer words, even lie for the sake of helping these people and later explaining when it's safe and over. Insane world we live in when people don't mind wiping out someone's entire bank account for their own gain... India isn't doing much, if anything, to stop these call centers. Much respect Jim.
Correct me if I'm wrong, Jim is able to see scammers screen and the victims screen(via the scammer's Teamviewer). He could take control and check the victim's id and password, shut it down. Then call the victim, let them know about the scam.
Yeah it needs to be clear and concise instructions no babbling on repeating the same stuff and confusing the guy. Hello Thomas, I’m John, you’re being scammed, do not buy giftcards this is part of the scam (let him reply) The scammers haven’t touched your money that is a computer trick with fake numbers (let him reply) Please turn off your pc as soon as possible (wait for pc turn off) ok you have stopped scammers access to your pc, please call your bank using number on the card or their website to confirm no money has been removed then call me back, ok? (Let them phone bank) Keep it short and sweet you dont need to explain every detail of the operation and who you ate and how you do what you do and why you do it, and if they seem a big senile dont just say “someone you trust” suggest a friend neighbour daughter son grandkids etc
@@Leroydavis182 that´s what i was thinking the whole time. the scammers use these speech patterns for a reason they even get loud and agressive to give themselves an air of authority and as hard to believe as it sounds it unfortunately works. they´ve been doing this for decades and they know what works best so beat them with their own weapons.
The first guy is absolutely disgusting and I really hope someday he’ll figure what it’s like to live an actual life that isn’t filled with ruining other people’s lives. It’s disappointing that people are so heartless anymore. Thank you for helping these victims sir.
Chilimonster “I’m not threatening you! I’m just deleting all of your world of warcraft characters and deleting your blizzard account so you can’t cause anymore players anymore grief okay?!” 😂
I think it is very important that you clearly let the victim know that you work to stop the scammers, and have observed their actions as soon as possible, maby even advice them to call the police. You're doing great Jim! It is thrilling and exciting to watch you work. Respect👊🏻😎✌🏻
It's a human flaw, societal, but also genetic. Our willingness to keep up with the times diminishes over time as we'd rather stay "safe" with our old world views and norms. However, as much as I hate blaming the victim in any way, we're not typical animals and we've got the mental capabilities to overcome this deficit by ensuring we don't grow mentally old. Conveniently, this actually has been shown to reduce the chance of memory problems and other mental illnesses in the late stages of life due to active use for our entire lives instead of just our younger years.
Old people need to be reminded of basic facts over and over again and can't make new memories. They'll believe whoever was the last person they talked to.
@@CAHSR2020 No.. My old folks are incredibly smart and with the times.. I showed them this video and they are as baffled as me as to why the 2nd guy fell for it..
Jim, thank you for fighting against these scammers! As for my two cents…. I remember hearing Thomas asking you if there is anything you can walk him through and help him and you told him that you’re reluctant to do so because you’re a stranger to him also…. I think that was the moment you really could stop what was happening to Thomas, because at that moment he expressed his trust in you and invited you in…. Then again, I realize the fact that you have to think and process everything so quickly and decide what to do…. Still…you did everything you could that made sense to you at that moment. So, thank you!
Yes you right Thomas did ask him to help him that was one mistake Jim made and another one when he keeps telling Thomas you don’t have to take my word for it at that point I think he got confused
To give yourself some credibility, you could introduce yourself by saying "I am a fraud investigator". Technically, that's true. Then, like many others have said, keep it simple: criminals have gained access to your computer. You need to unplug your computer and visit your bank immediately.
That would not help in the case of target #2. He's probably been manipulated dozens of times and will continue to be manipulated again and again until he runs out of money.
Apart from introducing yourself like that though theres not much else he could've done, jim spent nearly 10 minutes talking to the guy reiterating the same thing over and over and even went as far as to call the local police. He cant give himself away to the scammers or he risks potentially saving thousands more and once one team of scammers works out how to block him they all will.
Agree. "Fraud Investigator" is perfect. Please remember when dealing with older Americans that may have limited comprehension due to poor hearing, mental health diseases such as dementia or Alzheimers, etc., and a lack of exposure to your charming accent, that clarity and firmness are needed. Be clear and don't beat around the bush. If I was talking to that man, I would have said "The Indian guys that are calling you about money are *crooks* and they're trying to stealing from you. They are con-men and dirty liars. Don't deal with them." This sort of clarity may seem inexcusably impolite to a person cultured in the U.K., but to an American, particularly an older man like Thomas, it makes perfect sense and they will respect you for being clear. Don't be so worried about manners in such a case. Also, please remember that there are next to zero social services or carers in the US that can intervene in this type of case. Americans have learned to watch their own backs and not expect any help, so be clear that you have the agenda of destroying these liars' ability to operate and you have the right to intervene. No one in the States will fault you for that, Jim. Keep up the good work.
I would suggest, also, that he suggest to call a non emergency police #311 with help with his computer. Im very certain there is a fraud detective that can help this older gentlemen set his computer right
If I ever caught or found out someone talked to my mum that way I would track them down and they would be having hospital food for the rest of their life.
Trouble is the police accept bribes and these evil scammers hide behind legitimate companies, and these evil scammers are based in India. And some behind dangerous organisations. The only way we can stop these evil people is to inform our relatives, friends and elderly neighbours, and give them our phone numbers and say put the phone immediately down and call us when they have these evil scammers calling them and not to call any numbers before speaking to us first.
Sadly, the authorities have their food chewed for them and still won't lift a finger. Koppers aren't the hero for sure, unwilling to serve and protect even by all the taxpayers money invested in them so god help them.
@@PandemoniumMeltDown ...and Jim has done all the hard work already. He's made the case, captured evidence, all of it! Sad it is so sad how lethargic, pathetic, and under-dutified the authorities are now days, the individual cop you'll speak to just wants to get you off the phone and for him to get back to the nothing he was already doing. If i was a cop that wouldnt happen, pencil, paper i'm taking notes damn-it!
Ppl like you are modern day superheroes in my books. I hope you know how much you and your work are appreciated. I honestly encourage you to persist, I am sure your work will not go unnoticed.
I work in a facility with 750 elderly persons. No matter how many times you tell them or how many ways you show them, they still fall for the same scams again and again. Don't beat yourself up that he did not listen to you. Being older he could only focus on one person/conversation at a time. Unfortunately the scammer had his attention. I understand about the Police not acting on your complaint as I've been on that side also. Just take heart in the fact that you've done as much as you have done which is more than 99.999% of the people in the world could do under these circumstances. Don't give up hope and keep up the good work. Glenn
He could be scammed again, maybe not his first time. Unfortunately technology got this gentleman into a lot of trouble; it could've been an unsolicited phone call or a dodgy link.
i've never heard a scammer get so aggressive like that, it breaks my heart to know that he was threatening an elderly woman like that. it makes me think about my own grandmother and how distraught she would be if that happened to her. definitely going to have a talk with her about this when we visit this christmas
This is SO important! Banks should offer classes for customers about these criminals, their tactics, and what to do about them. So should police departments, retirement communities, libraries, senior centers, community centers, gerontology departments in universities, Kiwanis & other clubs, & houses of worship!! We need to be warning people we know about these scam tactics & how to protect themselves & others, & asking organizations to provide educational workshops until this ABUSE ends!
Unfortunately I have heard much worse than that. Many of these scammers are taught to believe that westeners are cruel and bad people, so they don't care how badly they treat their victims.
There’s another person who does this kind of thing that I watch, except he trolls them by making up characters and acting like them. Once he was an elderly man who needed all of the money in his savings for a life saving heart surgery and they still tried to take it. They’ve also tried to take food from children and scam the wife of a guy who recently died. These guys suck.
@@stellaoware4528 I can only imagine what filth they have been told to believe that would make them think it is ok to scam innocent people out of their money.
Honestly it's sobering to see a video where you don't fully succeed, but I imagine it makes you want to push yourself that much more to help others. And that's what makes this video so important, and makes me so happy to see you doing your best to help those in need.
I used to work in tech support. For elderly people, you absolutely have to keep it as simple as possible or they will lose track. You need to get them to repeat what you've said, so that they say it themselves and it makes sense to them. I would have guided him over to the computer, told him to find the PowerPoint and flipped the switch. Then, told him to call the bank or even the police. It's disgusting they didn't want to help him. You tried your best Jim
I think part of it, and it seemed that way to me, was that he wasn't even home; and because the scammers had remote access to his bank site, it wasn't timing out.
@@ocoolwow every one of Jim's directions, on their own, are simple, but when you give several long winded directions to someone who is already distressed, confused and scared, it wouldn't have been very simple. He could have walked the guy through each step, one by one, and not get too far ahead of himself. Jim asked for feedback, that's my experienced feedback.
Just tell him straight up. “These people that are calling are trying to steal your money. “ Then ask “Do you understand?” Wait for them to reply. Talk it out please don’t just continue to talk without letting them comprehend what’s happening. The end was a little frustrating. But thanks for at least doing something about this.
@@radioactiveood He probably has remote access but so do the scammers and if they call back while Jim isn't there they can get the upper hand. The problem is understanding and that takes time and some people have illnesses that prevent learning new concepts. It's much easier to trick someone than arm them with the knowledge to avoid the tricks they come up. Someone in person would be hamdy, pity he couldn't fly over that would be a cool video.
You got my honest respect for helping out those people and taking on these strains. Your patience and passion in taking care of scams is truly hero like.
When calling a victim, I suggest keeping it as simple as: 1. Introduce yourself succinctly and tell them that you prevent scams. 2. What’s happening to them - “Scammers/criminals are trying to steal your money.” 3. Resolution - “Turn off computer immediately.” ...along those lines. I think explaining technical details won’t be useful. It’s more important to convey the gravity of the situation and that everything will be just fine if they follow the resolution. The goal should be to get the victim to turn off their computer as soon as possible - detailed explanations can come later. Of course these suggestions are easy to make on my part in hindsight. In the midst of dire situations, communication can be a challenge. Thank you for all that you do.
I think you are right. Those who got scammed this way are often not the brightest people. But are people responsible for the level of intelligence which they are born with? My answer is obviously no, they are not. They would not understand the details behind scamming as a computer is a godlike machine for them. So they need help. In this situation, maybe the only way to help them is gently enforce that help on them. If needed, and if possible, shut down the computer for them. because sooner or later they will believe the scammers. Another thing i hear is how stupid scammers are. Are they?, or do they act like that? They are obvious not computer experts, but on the other side they are smart enough to understand that their harsh, insulting and intimidating way of handling their victims bring panic and with that a successful scam. They are less stupid as some scambaiters give them credits for. Most scammers are way richer as most scambaiters.....
Please try to be logical brother, they are elder citizens who is definitely not so tech savvy. If Jim try to explain himself it might bring problem for him too. Meanwhile at the heat of moment he forgot to advice to remove TeamViewer app, though at the end he hadn't succed. But that also give reason to bring town those scammers.
That old guy sadly just don't get comprehend you could have sat there for 5 hours and he still wouldn't get it. Bravo for trying though your a good man Jim.
I love how Browning is an expert at talking to scammers, but sort of a new guy when keeping calm with victims. Guess theres going to be more experience to earn
I’ve watched so many Kitboga videos that I have been finding it kinda funny and these scammers quite ridiculous (did make me stay on calls with scammers for as long as possible to waste and steal their time ever since though). But watching this video and especially hearing the 2nd victim’s call was absolutely horrifyng and left me SO upset! He was clearly shocked and distressed, and though it’s easy to point out that you should have “just” stayed on the phone with him for as long as it would take him to calm completely down and shut off his computer, I can’t say that I could have done any better in this case. You gave it your best, and I nearly cried, listening to your compassion for this man, this stranger. I wish there were more people like you, and it has got me thinking of how I myself can help people like this. Thank you for you! ❤️
As for the second call, I think it makes sense to prepare scripts for when you need to reassure people in the process of being scammed. You said a lot of really smart things, but they can come across jumbled or unclear when winging it. Either way, you're doing bloody brilliant work, and god I wish more people would do what you do. Thank you for being an awesome human being!
Some people also just want to limit the carnage when they are vulnerable, they don't want their mistake to burden or even harm their friends and family. Do you have anyone you trust who can help you out? No. I think recognition is the first step to addressing this problem.
I think you could of walked hm through that call , and got team viewer closed. Even if he didn't know who to trust , these elderly get so confused and don't know what to do. Take charge if you have to. Your doing a great job and God will bless you sir.
"i dont know who to trust" Proceeds to get scammed anyways. I really hate scammers, but i also hate the idiots to fall with this kind of stupid scams, yeah everyone can be scammed i know that very well, but falling with this scams, Is almost a god punishment for idiots Jim, you are a Hero, helping idiots to not lose his money, no one deserve get scammed, but like any other bad thing that can happen to someone, being and idiot, can put u on a Dangerous situation. You deserves that? Absolutely no, BUT Is pretty sure that you asked for it.
@@travician8723 Scammed people are not idiots. Most are elderly, confused, stressed, naive, afraid and/or unable to understand things that are obvious to a younger person.
Scammer: I'M NOT THREATENING YOU! Me: Bruh you just said you were going to empty her bank account if she didn't listen to you, that's threatening Ugh, these people make India have a bad name! >:(
@@kerfuritogonzales Like there are no stupid young people 😂 I am a Boomer and I try to help young people be safe on the internet and they just look at you with a vacant look on their face while you explain how to stay safe and then they just carry on doing the same stupid things. I use Linux, OSX, Windows and Android. It doesn't matter what age you are because uneducated and stupid applies to all ages.
Theres is nothing, that you could do with this kind of "Victims", the cant stand this aggresive and dominant scammers. The only way would be temporary, by connect yourself with their pcs and clean up, block the whole range of numbers from the callcenter and hope, everything will be fine. Its really amazing how you try to help people, not only create content for yourself! Thank you very much, the world needs more people with a mindset like you!
The reason they are shouting isn't out of frustration - when they are frustrated, they usually swear in Hindi. They shout to pressure the victim and to keep them from thinking rationally. At that point, the victims are supposed to believe that their life savings have been taken out of their account and they will never see them again unless they comply with the angry shouting guy who claims they wronged THEM by not paying them the "accidental" surplus back right now. If the victim was given a calm moment to think rationally, they would hang up, call their bank, a trusted person or the police. That would be the worst case for the scammer. The only thing the victim is meant to think about is to pay the 50K and to lie to the bank about why they are transferring so much money. Calm thinking would raise doubts: "If this person could take all the money out of my account and put it back in, why do they need ME to go to the bank to refund him? He can just put my money MINUS the $50.000 back! "Why would any serious business that is trying to refund me tell me not to tell anyone, to lie to the bank and NOT to check whether the supposed refund actually ocurred?" "Do I even have business with this company?"
To help seniors always keep things extremely simple: you’re being scammed and I’m fighting to stop them. Your money is safe but you need to stop what you’re doing and turn off your computer immediately. No need to explain technical terms, computers are magic to them.
That is an extremely condescending point of view. People will not accept help if they feel they are being spoken down to. Wouldn't you resist directions from someone who spoke to you as though you were simple minded? Your belief that seniors are so out of it that for them computers might well be magic is also factually inaccurate. Many seniors are familiar with computers and use them everyday. It also depends how you define senior. Bill Gates, for example, is 65. If you were to look at him you would think he's a typical older person but I'm fairly certain he knows more about computers than you do. Rather than assume a lack of knowledge based on someone's age, ask them what they know and take it from there. The reason Jim is as successful as he is precisely because he doesn't talk down to them.
@@Kyarrix I mean, not necessarily. By the time you are at the point of getting gift cards, you're probably confused and stressed. This person isn't just an old person, they're a panicked person. Panicked people need stability. A simple explanation makes a better anchor than a complex one.
@@aldproductions2301 You did see what the person I was responding to said? They specifically said "to help seniors always keep things extremely simple" because technical terms are "like magic" to them. They said ""No need to explain technical terms, computers are magic to them." This is extremely condescending. What is an "old" person? Someone who is 50? 55? 85? At what point is it okay to speak to someone as though their age equated to them being simple minded such that technology is "like magic" to them? No, sorry. Let's not talk to older people as though they've lost their wits as soon as they hit 60. Or 70. It's possible to offer a simple and straightforward explanation to a panicked person without going that extra mile and assuming that because they are older we should "keep things extremely (extremely!) simple" and that there is "no need" to actually explain anything to them, after all "computers are magic to them." How do you not see the ugly condescension in this? Reading that comment again I feel the same way I did when I first read it - dislike and distaste for anyone who would make that kind of blanket assumption about people based on age or any other characteristic.
@@Kyarrix Any adequately tech savvy person would realize the scam being had here, regardless of age. The reason why these scams succeed is because they target seniors that aren't tech savvy. Hence OP's comment.
@@fallingspark2258 Thank you for the explanation. I understand how it works..The point I am making relates not to whether seniors are tech savvy but to the condescension in the comment. The comment isn't addressing anyone, it is specifically directed at older people. Read it again. When you say "No need to explain anything, computers are magic to old people" you are making an unwarranted generalization. It's similar to any other generalization based on a trait. If you were to say, no need to explain the ins and outs of politics, women don't get that sort of thing it's like magic to them, you'd be making a similar type of statement. Do you see the parallel? Making an assumption as to what someone knows or does not know based solely on their status as a member of a group is wrong. Women, older people, Christians, Black people, any group. I understand that anyone technically savvy will probably not be taken in, when you say hence the comment, you are missing the point. The comment doesn't say to treat everyone who is not technically savvy this way. It specifically says to be "extremely simple" and to avoid technical terms or details because "computers are magic" for older people. Older people specifically. Not anyone in this situation, not any person being scammed, but only older people. People get taken in by scammers regardless of their age,.vulnerable people are vulnerable regardless of age or technical background. Treat people with respect. Don't assume that someone being scammed requires an extremely simple approach. Don't assume that they view computers as magic. If you're trying to help someone in that situation take it on a case-by-case basis. If the person is panicking, then of course don't overburden them with details, you can give those later, but also don't speak to them as though they're simple-minded because that does harm too.
Jim, too much hesitation about "oh I'm a stranger" type lines- I know you're trying to reinforce the fundamentals they should be asking themselves. Appealing to common sense just won't work with someone so easily manipulated. But this type of vulnerable person you're saving has to be guided with direct, maybe out of 'Jim brown character' clarity. "There are Indian scammers harassing you to take your money, they have edited some numbers on your computer to look like you lost something, nothing was actually taken, call your bank to confirm this. If a guy with an Indian accent calls about this again, hang up, don't entertain it with any politeness' 'MY job is to investigate fraudsters like this and try and stop them mid-scam. Please listen, you have lost nothing unless you continue to listen to them.'
Right, he hesitates alittle too much. I would have gotten to the point straight away. He said “I will explain everything” , “just check with the bank before you believe anyone” at least 8 times. Repeating the same things over and over won’t help them understand any better. Going on and on, for multiple sentences, then the person saying “what?” It’s just a waste of breath lmfao. Cover one point, make sure they understand then continue. Overall he does a great job doing what he does though.
Sound advice, but some victims he's informed were too proud - or arrogant - to admit they're gullible enough to be scammed. One cannot save everyone all the time.
100% agree. The old man he was talking to clearly was too old to comprehend what was happening, and to try and instruct him to call the bank or how to uninstall team viewer was an impossible task. The only reason why the scammer won was because he was more loud and direct, while Jim was more passive and polite. I also think that trying to explain to an old man such as this, that Jim himself, hacked the scammers computer and saw and heard everything, would be beyond the mans comprehension. I don't know if it's the correct or honest thing to do, but if I were Jim, in this situation, I would have called the man and told him that I am fraud prevention rep. from his bank, and that his bank has detected common "fraudulent activity from India." I would pretend to be his bank and reinforce that there have been no actual transfers out of his account and that it was all just a trick on the scammers end (similar to what Jim did) and that he needs to ignore any further calls from that number. Worst case scenario, the scammer calls back, and the old man would be able to say something like "well, I talked to my bank" which may scare them away.
It's not funny, actually it's quite sad, later you can hear that in the background the other guy is explaining to his friend that the woman he's speaking to is blind and begging him not to do it.
It's easy for us, as spectators, to say "do this, don't do that, you should have said this, I wouldn't say that" because we're not actually in the midst of it desperately trying to help these elderly people see and understand what's happening so they can stop themselves from giving their money away. All I can offer is to try to keep it clear and concise and possibly open with telling them that you investigate scams to prevent fraud. At the end of the day you really are helping and protecting these people and stopping scammers, truly incredible work sir, thank you. 🙏🏼
I laughed so much at this throughout the video, he has all her money but needs her to go to the bank to send him the money she doesn't have, the scam made zero sense.
One idea could be to find their address and call a random neighbor. But to he honest, I would give up frustrated and justify that for me with "some people don't deserve my help"
i almost stared crying when the scammer started screaming at and berating the lady oh my god.. can't imagine how she must have felt in that situation.. you're a hero jim!!! 😭
Good point. Bank webpages are so busy and full of useless marketing though that we tune it all out. I wouldn't have even noticed that had I not read your comment.
14:50 , In indian language in the background : "Bro she is begging like we do , pleading us to understand that she is blind" . These ppl are so heartless :'(
@@HeRo-ij6dp With all due respect. It's okay to not care. But it takes an immense pain to see how others perceive a whole country as scammers (I do understand the pain of victims here and the outrage is justified), but in reality these scammers just represent a small portion of the country! I can understand the hate from whole world because they little know about fellow countries. But the original commenter is an Indian and he/she definitely knows the language spoken here by the scammers are spoken only by specific set of people in India. I'm new to this channel and I adore Jim's work and he's an absolute hero we all deserve. In this said span, all the videos which I saw in Jim's channel the scammers were usually from Delhi or Kolkata. Jim has mentioned this multiple times too. The languages spoken in Delhi and Kolkata are usually Hindi. Again, it's ok for you to not care :). But being an one who represents the country, I felt original commenter should have taken some time to explain this in detail, rather than giving a perception to the world like, India has only one language and everyone including the scammers share the same language. Good day :)
@@colagero1595 That is the nicest reply to a hate comment I've ever seen. I'm an indian and as a general rule of thumb I hate everyone from here. But the way you replied is so nice and I wanted to appreciate it.
Jim stop discrediting yourself when you intervene. Plz just introduce as," I'm a fraud investigator, I'm going to help you. Turn off/disconnect computer, contact bank, do not but cards. Once this is done, take in your computer and have it cleaned, get a good security" "don't send money, these are scammers based in India, they're evil, refuse any calls/block their calls" end of story.
@@jt.9003 The point I think he's trying to make is just, "don't trust strangers. For every good Samaritan there is out there, there are dozens, if not hundreds of others trying to take advantage of you, and the only way you can protect yourself is to trust the ones you know: a good friend, the bank's workers, the police." There isn't a Jim Browning in every call or email, there to protect you when you're not sure if you're even being duped, let alone how to protect yourself if you are. I think he was really trying to drive that idea home. Unfortunately, a lot of people, particularly confused or elderly individuals, respond more firmly to a black-and-white instruction of "what to do," rather than the gray area of "here are your options, and don't just take my word for it."
While a good idea. What Jim is doing is legally in practice illegal. If he were to claim to be something he was not and somehow (Even though very very unlikely) taken to court, he could be sued and arrested by the person being scammed possibly.
Oh man you made me cry a bit and I’m a grown ass man but I know how extremely difficult it is to speak to an elderly person to understand the situation. I use to work in insurance sales and they also had issues with understanding the severity of it all. You are a good man for doing this! Also, it’s difficult when you contact someone who recently just spoke to a scammer claiming they will get a refund or will lose money if they don’t do what they say and then you call them telling the victim of scammer. So it’s all difficult.
As the webcam of the old lady turned on, I almost started crying. I hope some day these scammers will realize what they've done and deeply suffer for it.
Unfortunately the scammers don’t and won’t ever give a crap. They hate how comparatively privileged western people are to themselves, so have no trouble ruining their lives.
Amazing work - keep it succinct with short clear directions and keep repeating these until they confirm they have completed the tasks. 1. Switch off the computer from the wall , tell me when you’ve done this? 2 Block their number on your phone, let me know when it’s done? etc etc
Imagine just being some old lady and the forces of good and evil are fighting on your computer.
bruh, i could only imagine lmao
Ahahhhaaha
*lightsabers clash*
*duell of the fates intesifies*
lol that was hillarious XD
The way they shout and yell and scare people is absolutely disgusting.
A sewer rat would puke.
True. Imagine some unknown scum bag yelling at you, telling you what to do, insulting and abusing you..Id just tell them to eat my arse.
Yeah to elderly people .. smh
I'm scared and it's not even my money
Well, they are complete scumbags so what do we expect? Scumbags will always be scumbags.
Jim, with old people keep it simple. Perform these steps:
1) "I'm a fraud investigator."
2) "Turn off your computer."
3) "Here's how to block the scammer's number."
4) "Do not answer unfamiliar numbers for a week."
old people cant block numbers even if you show it to them by hand..step 2 and 4 is the only 1s that really help.
With ANYONE, keep it simple. Everyone under stress starts tunnelling and you need to break through it with concise and direct information/directions/orders (as the case may be).
tbf i'm 21 and studying IT and i don't know how to block phone calls, tho i've never had the need either
@@mast3r_waf1z It's simple, you just smash your phone. Then they can't call you anymore.
Mordred would be disappointed in you. ;p
To deal with strangers once you are already on the panic. It is not an easy task. You have to make people make the right decision. Call a friend or family member they trust. If no one send them to the right place. Whatever it is. Police or Bank. But Jim, you won't be able to save them all. You have all my respect for your work with the second victim. You did all that you could. You are doing good work. Thank you for doing it!
It's funny when the scammers talk to Kit and Pierogi like this but when you know it's a real victim on the line, it's too heartbreaking and gut wrenching to hear. 😢
Great job exposing these creeps and building awareness.
I couldn't agree more. It's very crushing & gut-wrenching.
"My money" human garbage. The audaccity to threaten her like that.
all scammers are garbage and not human especially this dude shouting at old people he might have hearing complications and he shouts his lungs out like a dumbass hurting both victims.
as if the ones getting scammed are not garbage lmao
Are you trying to incite a reaction?
@@potatofuryy probably. Kinda sad to post these obviously bait comments lol
not human....just garbage.
The way that guy spoke to that first lady is shocking. He's an absolute creep and should be in jail. It really made my blood boil. For the second call, you did great. The Police should've just called the guy. They're at fault. You're a hero Jim 🙏🏻
Amazing job. I like to think that this could have been someone i love that you have helped. Too many scammers and not enough heroes!
Yeah, he hits his wife no doubt
@@paritoshd I thought about this too. Jim reminded me that they're using a script... An aggressive one - that's for sure. So I don't know. He sure seems very very real and convincing to me though! I'd say off the phone he's not so tough.
@@KarlRock most people who hit their wife are not so tough off the phone either. But yeah, the script. The other guy in the background was not this aggressive.
I'd say when calling the victims tell them that you're a youtuber since you tell them your name anyways , also if you could get hold of the scammer's pc then try to open google maps or something to get their location , if that doesn't do much then spam em with some ransomware like wannacry or something , I've seen many youtubers do this .
“IF YOU TOUCH YOUR COMPUTER I WILL TAKE ALL YOUR MONEY AND NOT GIVE BACK A SINGLE PENNY”
*a couple seconds later*
“I’m not threatening you, I’m informing you”
Also claiming they need the victim to return the money right after claiming they can take it all if they want to
🤣🤣🤣🤣
420 IQ
That shit bothers me soo bad.. I doubt he would like someone talking to his mother like that.....
He is doing both. He’s informing what he’s going to do, but he’s threatening to take her money.
After seeing this happen to an elderly person close to me, seeing her life savings ripped from her, and watching her pass a broken, poor woman…. I love your efforts mr browning. Do not stop what you do, these people have no mercy, or empathy for the vulnerable. You’re a hero
Getting a call from Jim must be like getting a call from Morpheus.
You nailed it with that comment lol
Person getting scammed: *shuts down computer*
Indian scammer: "what is he doing?!"
Jim: "He is beginning to believe"
ThatSpeciallyUniquePizzaGuy omg loved this comment. So perfect!
Bill Wilson if I had his number It would seem like i was a spam bot
LOL
Jim, if you're calling the victims, I'd suggest to strongly emphasise the fact that these people are criminals/thieves, trying to steal money. Most elderly people (with all due respect), like the second victim, may not understand all that gift card thing and how the scam operates - it's a lost cause. You should state clearly that the scammers are criminals, and should not be listened to.
Yes! I have older Hispanic grandparents and if you tell them they are criminals or use any sort of hard hitting words, they'll understand immediately!
Agreed. You need to use simple 1950's language. "Criminals" is good. "Fraud" is another. "Trying to take advantage of you" and "cheating you of your money" as well. Also I'd ask if they have kids who can come to the phone. I also like the term "con man" as it's kind of retro and very much the language of that generation.
I also think he should keep the explanation rather simple and straightforward. A less tech savvy person probably has no idea what he's talking about.
Completely agree.
I know it's racist, but i wonder if you could realistically say "Hang up on anyone with an Indian accent."
Everything else gets so technical. Some of these victims have trouble _using_ a computer let alone navigating a scammer's interference.
Scammer: "YOU WILL LOSE ALL YOUR MONEY!"
Jim: *Hold my refresh button
Most underrated comment 👏🙏
Hold YOUR* refresh button
Scammer: I WILL TAKE ALL YOUR LIFE SAVINGS IF YOU TOUCH YOR COMPUTER.
Lol that scammer is a loser
No offense
Jim Brown talks too gently. Scam artists, with heavy Indian accents, seem to be better at persuasion. How? Shout, sound confident, and make the message very clear: "GO TO TARGET NOW, BUY $500 GIFT CARD, OR LOSE ALL YOUR MONEY!"
@@editorjohn8803 Exactly. Jim needs to keep the person on the phone and get them to the bank
The patience Jim has when dealing with/talking to a victim that has been through so much is very noble in itself aside from his tech mastery. .
"It's easier to fool people than to convince them they've been fooled." - Mark Twain
How excellent a phrase. Perfect!
Spot on
@Reunite The British Empire please, explain how it isn't anymore.
and if you want to fool by telling them they have been fooled if they haven't?
@Jeff Sol Yea you're right, looks like I myself got fooled into believing a fake quote. But hey, at least it didn't take much to convince me I was fooled.
I would have tried to say something like “if you don’t know who to trust just remember, one of us is asking you to spend $5000 and the other one is begging you not to spend that money”.
I’m not saying it would have worked but I would have given it a go.
I second this advice.
it doesn't matter. in the victim's head, they already lost a whole lot of money to the scammer. They will do anything for the scammer at that point.
@@xXLeAkErXx worth a shot though.
This actually sounds like a good idea. Its short, concise, and to the point.
@@xXLeAkErXx yeah some people will just panic. I know I would if I somehow ended up in a similar situation.
Scammer 'logic': "I want to refund money to you, but if you refuse, I'll take all your money"
Bruh
"This is 'gods love' and believing all over again isn't it..."
It's mind boggling how stupid it is.
Its not "his" money, its the "company's" money
Yet people believe that logic
I think the calmness in your voice and that you kept talking was what was making it hard for him. I've learned (working customer service) sometimes the best thing to ask is "what is it that you don't understand?" It also might be helpful to have another person you could turn to to explain something. Sometimes it might be your word choice and having someone else to help could be helpful on so many levels.
I’ve never wanted to punch a person more in my entire “whole lifetime”
@@masternick13 mate watch the video
And my “hole lifetime” too
me too
Lmfao
Punching is much too tame. Bring back the gallows
“I’M NOT THREATENING YOU I AM INFORMING YOU”, Dumbledore said camly
xD
Lmfao
Kirbo?
I DIDN'T SHOOT HIM! HE STOOD IN FRONT OF MY BULLET!
I'm not robbing you, I'm informing you of your lack of security
Damn he's not even trying to be polite or pretend like he is an actual tech support specialist. This is one of the most disgusting scams I've heard in a long time.
Yes he is doing what he does- BULLYING ELDERLY PEOPLE INTO SURRENDERING EVERYTHING TO HIM. completely despicable!
I've been watching scambaiting videos for 3 years now and this is the first time I feel truly uncomfortable hearing a scammer speak (maybe because I know he's talking to a real victim). I felt like the poor man was being held hostage over the phone, so to speak. Absolutely disgusting and infuriating. You're a hero for exposing these evil people and for the amazing hard work you do. Greetings from 🇺🇾
hi Jim, I know this video is a bit old now but I'm just getting around to your channel. I'm trained as an EMT ER nurse and ICU nurse. i see a fair bit of trauma and shock and the second guy was in emotional shock from all the yelling from the scammers. My advice for the future would be when you get his attention, don't hang up. just be there, you don't have to talk a lot you just have to block the line and protect him from the incoming harassment. do this until they can regain their composure. then in slow small steps walk them through the process of fixing it. it may take time, but walking them through each step of what to do will be much more valuable than explaining everything quick and fast. one saying I always think when I'm flustered is that this is not my emergency, I here to help. if you can slow down and never leave the phone I think you can prevent this from happening again. You're an amazing person and I wish I had your skillset. keep doing what you do. contact me if you have any questions about talking to people in emotional shock.
I might have tried Social Services after the police. They might be better placed to just go and check on him and make sure he's OK? Once there they can perhaps guide him towards the right decisions as well
This is a wonderful response. It is thoughtful and shows a lot of empathy for people in that situation. It's very good advice. Thank you for offering it
Empathetic and well stated-brilliant!
An EMT, ER nurse, and an ICU nurse... okay.
Its hilarious that anyone on here is giving Jim advice.
Man I fell down this Jim Browning rabbit hole and I'm so happy this man exists. This gives me faith in people in general.
Don't be fooled, come back to the Dark side! But jokes aside, you poor sap.. you had it right in the first place and now you are going to need to learn that lesson all over! Human=Parasite We were presented with a fork in the road one was a path of symbiotic existence along side the many life forms on this planet and in the universe (alien life is statistically guaranteed) that was the road we did NOT take, instead we opted for path number two PARASITE which consumes and destroys ALL THAT IT SURVEYS! True there are a few stragglers left over... a few good souls, but they are a dying breed soon to be extinct (if not already). Don't let that upset you though! It is almost like it is built into the genetics of life itself, eventually our ways will catch up to us and wipe us out something fierce, the planet will recover so will the natural order of things and Terra Firma will have purged itself of a nasty infection AKA Humans. Keep in mind HUMAN existence from the first one born to the last one even if you assume the last one dies a thousand years from now, is not even a SINGLE percent.. NOT 1% of the history of Terra Firma, she's been around for a hell of a lot worse then some puny humans with delusions of grandeur, and she will be around for LOOOOOONG after we wipe ourselves out. So like i said... Come back to the Dark side brother!
@@fuckoff2752 what in the fuck are you talking about my man?
@@edmeds1336 You said Jim restored your faith in humanity! I was duty bound to remind of how things are and to invite you back to the dark side! Is all. :-)
@@fuckoff2752 ha ha well I appreciate the invite but ill stick with the light for now 😊
For now is right, go live with the humans some more see there ways then come back to the truth of the Dark side. Wonder if some kid is going to take this non-ironically ... oops lol
The anxiety that i had when he was trying to shut down the pc
Man was gunna take her computer license😂
@@snootygiraffe8660 lmaoooo ikr still I just knew if he didnt step in, she'd get scammed
wouldn't mind a movie based on some of his successes tbh
Sometimes it is so frustrating to watch. I wish there were computers with an elderly mode, and no online banking for certain people. So sad that the man has no friends whom he trusts.
I could hear this : ruclips.net/video/9Yw5jkAHgME/видео.html
I started watching scambaiting videos through kitboga and him getting scammer reactions through his ridiculous antics is so hilarious, but hearing real victims and these bastards just yelling at them just hurts my heart… just so disgusting
Same
I resonate with this deeply, I laugh like hell at KIT he is HILARIOUS!! but then I Feel guilty for laughing when there are real pp suffering greatly! God bless all these scambaiters for the amazing, super hero work they are doing!!! How messed up is it, we live in a world where the Scambaiters COULD be persecuted for what they do, and yet the cops could care less about the BILLIONS being stolen from our own ELDERLY citizens every day!! We are to protect them, not let them fend for themselves!!! smh We have to do better!!
@@MindMagick222 Don't feel guilty. As long as we take the information we learn and talk to all our friends and family and everyone we can, about the scams, we can laugh and be entertained. There are days I have to walk away from the computer, even watching Kitboga's streams. Sometimes they'll be a scammer who's cadence or attitude just makes me so angry, that I can't watch. Thankfully, I haven't heard scammers as cruel as this one in a while, taking away the ability to SYSKEY took away a lot of their disgusting power. Unfortunately, now they have Zelle (there was a Senate hearing a few weeks ago with Bank CEOs about fixing Zelle) and CAN transfer money.
Kitboga is quite brilliant at bringing out the evil in them, showing how they go relentlessly after old people they know are cognitively challenged.
I don't understand how anyone can make it through one of his videos in its entirety, let-alone actually enjoying them.
Re: Thomas, repeat after me:
1. I'm an investigative journalist, you were just talking to a criminal.
2. You need to turn off your computer.
3. You need to ignore their calls.
4. You need to call your bank.
This mantra is how you'll stop the scam. After the scam is stopped, then you can work on preparing them against this happening again. Trying to do both, at the same time, with people who are computer illiterate/old and confused/caught off-guard/scared/all of the above, will only yield confusion.
Its fair but he did say all this.
I think the only way he could've helped him was when he asked for guidance to litteraly give him step by step instructions and perhaps teamview with the man himself to undo all what the scammer did.
The man was clueless and the threats from the indian man probably really frightened him.
@@CaptMorpheusZ
It is in the way he said it. Ian said it more laid out in point form. Would have been easier. Whereas OP was reiterating over and over which only led to confusion on the old man's part. Step by step would have been great if the old man didn't take off away from his computer. He needed to head home and turn off that computer and block the scammer and ONLY listen to OP. Being distracted by the scammer constantly calling could not have been helping the old man keep any advice straight in his head.
@@angieskidney I agree the non stop calls and threats surely must've gotten in his head.
In the end the strategy for these people is scaring them into doing things, which seems surprisingly succesfull.
I just hope the newer generations won't fall for these kind of scams.
@@CaptMorpheusZ it's actually just come out that people in their 20's get scammed for more on average than the elderly. This is likely due to a false sense of security in their knowledge, limited life experience, and being more proficient at getting funds.
I agree, a simple, straightforward approach... if they still stumble... "please, look up the bank's number right now" 'read the number to me so that I know you found it' 'now call that number as soon as I hang up'
"I'M THE ONLY PERSON IN THE WORLD THAT CAN GIVE YOU YOUR MONEY BACK"
Jim: let me play you the song of my people *refresh*
"I'M THE ONLY PERSON IN THE WORLD THAT CAN GIVE YOU YOUR MONEY BACK"
*Bill Gates has joined the chat*
LOL
lmfao
@@vlshxckwxvev7058 David Rothschild has joined the chat
What a horrible routine.. how do these people sleep at night
Origin story: Jim was once a victim of the scammers from India as a young adult and then devoted the rest of his life to learning the secrets of the virtual world to become the Batman of the internet.
Lmao thats cool af
His parents were scammed too
these videos are literally making me consider doing the same after i caught some fucker tryna scam me too
He was probably pissed realizing how smart he was yet falling victims. That’s how I felt too. I came so close to almost getting scammed years ago. Been calling up fake tech support numbers harrassing them ever since lol.
He’s probably just an IT security guy that’s stumbled onto this by accident
This was just heartbreaking to listen to.
My advice? Request them put their neighbor on the phone ASAP. Ofc, ask for a family member first, or maybe a family member's number. I also don't think I would ever use the phrase "Don't take my word for it." The victim clearly needed to take your word for it, especially with the 2 options laid before them (2 callers.)
You do great work, thank you.
"I can take your money whenever I want"
But "i need you to go to the bank to give me back the money"
EXACTLY!!!!!! How is this not more obvious to people? If they could just take your money like that then why in the hell would they need u to go buy some fucking gift cards to reimburse them?! Lol it’s fucking madness I swear to god.
Also wtf was with that bs the scammer tried to say about the “company” policy of not being able to send anything less than $50,000?? 🤣 LOL yah okay, seems perfectly reasonable....🤨🙄😑🤦♀️
@@saskialolita lol. yep I was thinking exactly the same things. These scammers are so dumb. I won't call the people being scammed dumb, because I know that with the stress of being told that you'll lose your life savings your brain can switch off/
@@saskialolita too much mental overwork and panic can cause illogical thinking, sadly
@@saskialolita well when ur being screamed at and ur under pressure u lose common sense and you just go to autopilot mode
Ma'amsie 😂😂😂
I like how it's always like
"I've taken all of your money! Now give me $50,000!"
no, it's actually a smart business practice the practice is so smart it's smarter than Einstien
Dr Phil: you are ugly, no one likes you give me 50,000 dollars
The thing I wonder is how in the world can you give somebody $50K when they've already taken all of your money. Why don't the victims mention that?
to be honest it's kind of funny hwo they act like a saturday night magician card show:
"loot at your account, do you see the number ? right it down."
"now look at it again" [...]
@@meomy29 they're too rattled to pass that check.
This is honestly so heartbreaking. I've never been so angry with a person and wanted to punch someone right in the face. These people disgust me.
Yess... he is so damn rude.
All so they can buy their ray-bans an IPhone and fake brand clothing. They not only get money in such unethical way they spend it in fvck1ng stupid sh1t.
I feel the same... The worst part of this is that for some reason (not generalizing here) a lot of young Indian people are o hot headed it can be intimidating when they're shouting at you like this so you just obey. I've been there, thankfully not part of a banking scam, but more sadly also a real life situation x.x after almost 10 years I managed somewhat to get out of this mess, but the mental damage is there and It does keep me frozen when a stressful situation happens. Please Jim! keep it up! we need someone who can stand up for these victims when they cannot defend themselves! Maybe even recruit more people to do this, so that army of Jim Brownings is keeping are safe :)
You and me both. I had to walk away to calm down, but I was so grateful to Jim for helping the woman out and she didn’t even know it at the time.
It was hard to watch :(
In my opinion, it's only really a failure if you let the mistakes you make pressure you into stopping your work. You may have failed to stop a single scam in that moment, but you can't let that stop you from saving others!
thats a rational solution for a deliberately induced fearful deception
"It upsets me that you would even think I'd take your money... so as logical retribution, I'll take your money." - Seems legit to me!
I love how they think that a company like Microsoft or Google, or whomever they are pretending to be, needs to get their erroneous refund back in the form of gift cards... for Target...
it's like straight up narcissistic manipulation tactics
How can he think this way: Jim doesn’t want him to buy giftcards. So he can only loosing believing the scammer. So even Jim would be lying, the victim wouldn’t loose anything if he stops following the scammers. I will get this never ever.
I love when they go from "you have to send me the money, I can't take it from your account" to "I've taken all your money because you're not cooperating". Like if it wasn't already clear they're lying... That's gotta be it, right?
Seeing is believing, and he saw the account balance reduced to $0. He believes Jim that it's a scam, but he also believes that he has to obey the scammers to get his money back.
Jim has a very monotone way of speaking, but you can absolutely hear the stress and concern in his voice with the 2nd victim. You did your best, dude. Thanks for doing God's work.
I can also tell how sad he is at the end, when he tells us he failed after 3 calls and asks for advice. I love how he is so caring, even though he sounds so monotone.
He sounds like that good hacker, that knows everything and helps the victims from above :D
I'm frustrated just listening to Jim in earnest trying to explain. It would be so hard for Jim to stay calm.
@@jessiimamii5113 Sadly people are more suspicious towards legitimate actions than towards scam. I work in official customer service in bank, our clients call us then they scream at us even though they called official helpline. But the same people get actually scammed by scammers later.
HE TALKS TOO MUCH AS WELL, IT MAKES PEOPLE UNEASY AND DISTRISTING WHEN SOMEONE THEY DONT KNOW TALK SO MUCH
This scammer’s voice annoys me. Especially when he says hello.
“HALLOW?”
I am in the exact same moment that he said that line while I am reading your comment, And I've never been cringed so hard in my life because of that scammer's accent...
It was cringe to the tenth degree...
ikr im Indian and i literally died every single time 😂😂😂😂😂
DO YOU WANT TO LOOSE ALL YOUR MONEY!??!??!!?? 😬
Aerofiles 😂
Bro, wtf, if someone calls me yelling and trying to force me to do something, I will consider it completely sus. We have to teach our parents and grandparents about this stuff so that they are aware. Keep up the great job dude!
Anyone who falls for this should be put in a nursery and stripped of their power of attorney
The first scammer had such a God complex like “I AM THE ONLY PERSON IN THE WORLD THAT CAN BRING YOU YOUR MONEY BACK”
Not a god complex. He's trying to establish powerlessness in his victim in order to get them to submit to his demands because 'there is no other way'.
@Phleet Gaming IDK....seems like the guy in the background that was running the same scam was saying the exact same things, so I'm guessing that they are either given the same scripts.....or they just hire narcissists in this call center :-)
MAKE YOUR MONEY GREAT AGAIN
“Presses F5”
@@MutarFuqueer Both. It's both. Because how could ANY decent pere9n hear someone break down and cry NVM multiple people multiple times a day at their hands and NOT FEEL like an asshole. These people are compassionless & maybe also void of empathy completely. It's scary to see such little humanity.
This is honestly so fascinating to watch, i have been hooked for the past two days. You are a hero mate.
Same here mate, watching it for 2 days straight. Very cool to see this this in action, and good to know to
same
Same here!
Same here. Have seen before videos about people pranking scammers, but never seen some one fighting them. Just addicting .
Same shit. I'm getting fake calls sometimes they are RCMP or CRA but I always ask why they speak such shitty English in India.
“It's easier to fool people than to convince them that they have been fooled.” ― Mark Twain
@Heberth R. BC they fill that before.
Well...jim made it hard af by telling him to not trust him xD
Very true. To fool people you must treat them as if they are so intelligent and then cease the opportunity. But if you try to convince them that they have been fooled, its somehow like telling them that they are so stupid.
People are strange: They like being called intelligent (even if its not the case).
You are amazing Jim. I somehow sense this happened to you. I would have jumped in for the old man as he had no help. You can't save them all. Great job 👏
Hi Jim,
I work as a HelpDesk technician and I often times deal with older, tech illiterate people. Part of it is that you seemed to be giving him a lot of information all at once. I think he just suffered from information overload and just didn't know what to do with the information you gave him.
I think next time, it might be more helpful to breakdown exactly what's happening here as succinctly as possible. Don't spend so long explaining the whole process to them, just emphasize that they're being scammed. Ask them what it would take for them to believe you, and work on their terms. Take it slow, and explain to him your credentials from the get go.
Of course, you can't save everyone, but I think this might help with these more obstinate types.
I would like the comment but I can't be the one that ruined that 69 likes.
@@kylefer too late it got ruined xD (to me that is so ya)
@@kylefer Why? What's the significance of the number 69? Please explain in detail.
I agree. Definitly needs slowing down. I would also add, periodically ask them to reiterate back to you so you can see if they're understanding what you said.
All to often people might say yes to avoid looking ignorant, even if they don't understand.
But fundamentally you want it to be 50/50 in terms of whom is speaking.
Jim,
I would add to this don't say you shouldn't trust me either to put that seed of doubt. Just make sure they get the pc turned off ASAP.
The way the first scammer yelled at this woman legitimately scared me. He was actually holding her hostage. Unbelievable.
Terrorism ... yep! That was my thoughts exactly.
when i grab him i will maul him,pulverize him,eradicate him,etc
No real man should ever yell at an innocent woman like that.
Jim's explanation was confusing for someone that's probably not all there....
The elderly man was basically doing whatever the LOUDEST person was telling him to do. Jim's soft voice and overly complex explanation likely just fell on deaf ears. Albeit I know Jim was doing his best to help this man, there's only so much that can be done when it's this stressful.
Maybe Jim could work on his communication with the elderly. Fewer words, even lie for the sake of helping these people and later explaining when it's safe and over.
Insane world we live in when people don't mind wiping out someone's entire bank account for their own gain... India isn't doing much, if anything, to stop these call centers.
Much respect Jim.
Your right I know its wrong but it might help in a situation like that to say he is from come type of cyber police to get their attention
Leroy Lloyd he can probably get in trouble for that though
Correct me if I'm wrong, Jim is able to see scammers screen and the victims screen(via the scammer's Teamviewer). He could take control and check the victim's id and password, shut it down. Then call the victim, let them know about the scam.
Yeah it needs to be clear and concise instructions no babbling on repeating the same stuff and confusing the guy.
Hello Thomas, I’m John, you’re being scammed, do not buy giftcards this is part of the scam (let him reply) The scammers haven’t touched your money that is a computer trick with fake numbers (let him reply) Please turn off your pc as soon as possible (wait for pc turn off) ok you have stopped scammers access to your pc, please call your bank using number on the card or their website to confirm no money has been removed then call me back, ok? (Let them phone bank)
Keep it short and sweet you dont need to explain every detail of the operation and who you ate and how you do what you do and why you do it, and if they seem a big senile dont just say “someone you trust” suggest a friend neighbour daughter son grandkids etc
@@Leroydavis182 that´s what i was thinking the whole time. the scammers use these speech patterns for a reason they even get loud and agressive to give themselves an air of authority and as hard to believe as it sounds it unfortunately works. they´ve been doing this for decades and they know what works best so beat them with their own weapons.
The first guy is absolutely disgusting and I really hope someday he’ll figure what it’s like to live an actual life that isn’t filled with ruining other people’s lives. It’s disappointing that people are so heartless anymore. Thank you for helping these victims sir.
It was the same guy in both clips, genius.
@@bojohannesen4352.........looolz😂
"I'm not threatening you, I'm just informing you!!"
...that I'm gonna steal all your money!
I am not murdering you, I am informing you about the afterlife. MAM WHOM YOU ARE CALLING JUST NOW
Chilimonster “I’m not threatening you! I’m just deleting all of your world of warcraft characters and deleting your blizzard account so you can’t cause anymore players anymore grief okay?!” 😂
I think it went more like
I'M NOT THREATENING YOU I'M INFORMING YOU
@@landofgrundo this goddamn tone. honestly some people deserve to be beaten up for their shitty behavior. at least they could scam nicely.
"I'm not lying to you but...
...I just won the election!!"
Scammer: *Furious yelling and accusations*
Jim: *Calm* So he's noticed
He sounded like David Attenborough narrating a vicious animal attack 😂
"I'M NOT THREATENING YOU I AM JUST INFORMING" xd
"To whom you called just now!" 😂😂😂🤣🤣🤣
😂😂😂😂🤣🤣🤣🤣💥💥💥
Whom did you call (with a thick Indian accent)😂
gbg Bibb gg c BB F @@siyaretopman ee FT noww C nibby tbhj ihuhuhuhuhuhuhhuhuhuhuhuhuhub
your computer will shall be locked for the whole lifetime
“Ok just because for the security purpose AGAIN YOU ARE TOUCHING YOUR COMPUTER HOW MANY TIMES I HAVE TO TELL YOU?!”
I think it is very important that you clearly let the victim know that you work to stop the scammers, and have observed their actions as soon as possible, maby even advice them to call the police. You're doing great Jim! It is thrilling and exciting to watch you work. Respect👊🏻😎✌🏻
The distress in your voice... ugh almost made me tear up. :(
You're a hero. An absolute fucking hero.
“Don’t trust those people calling you, they’re criminals” should’ve kept it simple, old people just be like that
It's a human flaw, societal, but also genetic. Our willingness to keep up with the times diminishes over time as we'd rather stay "safe" with our old world views and norms. However, as much as I hate blaming the victim in any way, we're not typical animals and we've got the mental capabilities to overcome this deficit by ensuring we don't grow mentally old. Conveniently, this actually has been shown to reduce the chance of memory problems and other mental illnesses in the late stages of life due to active use for our entire lives instead of just our younger years.
Old people need to be reminded of basic facts over and over again and can't make new memories. They'll believe whoever was the last person they talked to.
@@CAHSR2020 No.. My old folks are incredibly smart and with the times.. I showed them this video and they are as baffled as me as to why the 2nd guy fell for it..
I agree you need to be using key words that really hit home. "They are criminals"
Jim, thank you for fighting against these scammers! As for my two cents…. I remember hearing Thomas asking you if there is anything you can walk him through and help him and you told him that you’re reluctant to do so because you’re a stranger to him also…. I think that was the moment you really could stop what was happening to Thomas, because at that moment he expressed his trust in you and invited you in…. Then again, I realize the fact that you have to think and process everything so quickly and decide what to do…. Still…you did everything you could that made sense to you at that moment. So, thank you!
Yes you right Thomas did ask him to help him that was one mistake Jim made and another one when he keeps telling Thomas you don’t have to take my word for it at that point I think he got confused
To give yourself some credibility, you could introduce yourself by saying "I am a fraud investigator". Technically, that's true. Then, like many others have said, keep it simple: criminals have gained access to your computer. You need to unplug your computer and visit your bank immediately.
That would not help in the case of target #2. He's probably been manipulated dozens of times and will continue to be manipulated again and again until he runs out of money.
Music Calgary this needs to be top comment
Apart from introducing yourself like that though theres not much else he could've done, jim spent nearly 10 minutes talking to the guy reiterating the same thing over and over and even went as far as to call the local police. He cant give himself away to the scammers or he risks potentially saving thousands more and once one team of scammers works out how to block him they all will.
Agree. "Fraud Investigator" is perfect. Please remember when dealing with older Americans that may have limited comprehension due to poor hearing, mental health diseases such as dementia or Alzheimers, etc., and a lack of exposure to your charming accent, that clarity and firmness are needed. Be clear and don't beat around the bush.
If I was talking to that man, I would have said "The Indian guys that are calling you about money are *crooks* and they're trying to stealing from you. They are con-men and dirty liars. Don't deal with them." This sort of clarity may seem inexcusably impolite to a person cultured in the U.K., but to an American, particularly an older man like Thomas, it makes perfect sense and they will respect you for being clear. Don't be so worried about manners in such a case. Also, please remember that there are next to zero social services or carers in the US that can intervene in this type of case. Americans have learned to watch their own backs and not expect any help, so be clear that you have the agenda of destroying these liars' ability to operate and you have the right to intervene. No one in the States will fault you for that, Jim. Keep up the good work.
I would suggest, also, that he suggest to call a non emergency police #311 with help with his computer. Im very certain there is a fraud detective that can help this older gentlemen set his computer right
"I'm not threatening you, just informing you!" is the level of customer service I aspire to reach in 2021.
I wish to hold a plastic nuke over someone too
"Whom did you call?!?!" That scammer really pissed me off
They just sound so funny when they start yelling.
Ghostbusters?
@@RussWWFC if that lady busted out with "Ghostbusters" I would've died haha
I wonder why so many of them sound so short tempered. It's like the job attracts a certain personality type.
Yeah.. unbelievably rude. Made me so angry..
If I ever caught or found out someone talked to my mum that way I would track them down and they would be having hospital food for the rest of their life.
😂
Trouble is the police accept bribes and these evil scammers hide behind legitimate companies, and these evil scammers are based in India. And some behind dangerous organisations. The only way we can stop these evil people is to inform our relatives, friends and elderly neighbours, and give them our phone numbers and say put the phone immediately down and call us when they have these evil scammers calling them and not to call any numbers before speaking to us first.
😂😂😂😂
Little rats would absolutely shit themselves in a physical confrontation.
The Beekeeper
Victim: goes on phone
Scammer: *HOOM YOU COLL*
😂
he was so aggressive too! i hate that guy 😡
I am going to revoke all your social security number for life!
😀
🤣🤣🤣🤣🤣🤣
"TO WHOM YOU CALL JUS NOW" this made me laugh so hard and the english they use is just perfect lmao
I like how their English is passable... until they get upset, then it becomes as incoherent as a drunk toddler.
I love the made up grammar they use
AGAIN U R TOUCHING IT, AGAIN U R TOUCHING IT
'To whomst'd've you call just now'
A lesson every hero has to learn: You can't save everyone
Sadly, the authorities have their food chewed for them and still won't lift a finger. Koppers aren't the hero for sure, unwilling to serve and protect even by all the taxpayers money invested in them so god help them.
Can't save an 80 year old demented wretch lol
lol. thats cool. and true.
@@PandemoniumMeltDown ...and Jim has done all the hard work already. He's made the case, captured evidence, all of it! Sad it is so sad how lethargic, pathetic, and under-dutified the authorities are now days, the individual cop you'll speak to just wants to get you off the phone and for him to get back to the nothing he was already doing. If i was a cop that wouldnt happen, pencil, paper i'm taking notes damn-it!
@@PandemoniumMeltDown As the OP said, you can't save everyone.
Ppl like you are modern day superheroes in my books. I hope you know how much you and your work are appreciated. I honestly encourage you to persist, I am sure your work will not go unnoticed.
I work in a facility with 750 elderly persons. No matter how many times you tell them or how many ways you show them, they still fall for the same scams again and again. Don't beat yourself up that he did not listen to you. Being older he could only focus on one person/conversation at a time. Unfortunately the scammer had his attention. I understand about the Police not acting on your complaint as I've been on that side also. Just take heart in the fact that you've done as much as you have done which is more than 99.999% of the people in the world could do under these circumstances. Don't give up hope and keep up the good work.
Glenn
He could be scammed again, maybe not his first time. Unfortunately technology got this gentleman into a lot of trouble; it could've been an unsolicited phone call or a dodgy link.
The first scammers voice hurt my ears
He is a real scumbag.
He hurts my soul
Hi JODisHere, ok boomer
indeed he is painful in pretty much every way possible
Me too
i've never heard a scammer get so aggressive like that, it breaks my heart to know that he was threatening an elderly woman like that. it makes me think about my own grandmother and how distraught she would be if that happened to her. definitely going to have a talk with her about this when we visit this christmas
He sounds like the indian version of Hitler with all that angry screaming.
This is SO important! Banks should offer classes for customers about these criminals, their tactics, and what to do about them. So should police departments, retirement communities, libraries, senior centers, community centers, gerontology departments in universities, Kiwanis & other clubs, & houses of worship!! We need to be warning people we know about these scam tactics & how to protect themselves & others, & asking organizations to provide educational workshops until this ABUSE ends!
Unfortunately I have heard much worse than that. Many of these scammers are taught to believe that westeners are cruel and bad people, so they don't care how badly they treat their victims.
There’s another person who does this kind of thing that I watch, except he trolls them by making up characters and acting like them. Once he was an elderly man who needed all of the money in his savings for a life saving heart surgery and they still tried to take it. They’ve also tried to take food from children and scam the wife of a guy who recently died. These guys suck.
@@stellaoware4528 I can only imagine what filth they have been told to believe that would make them think it is ok to scam innocent people out of their money.
Honestly it's sobering to see a video where you don't fully succeed, but I imagine it makes you want to push yourself that much more to help others. And that's what makes this video so important, and makes me so happy to see you doing your best to help those in need.
I used to work in tech support. For elderly people, you absolutely have to keep it as simple as possible or they will lose track. You need to get them to repeat what you've said, so that they say it themselves and it makes sense to them. I would have guided him over to the computer, told him to find the PowerPoint and flipped the switch. Then, told him to call the bank or even the police. It's disgusting they didn't want to help him. You tried your best Jim
I think part of it, and it seemed that way to me, was that he wasn't even home; and because the scammers had remote access to his bank site, it wasn't timing out.
Are you the Thomas that got scammed?
He did warn you not to buy them gift cards.
I mean Jim told him multiple times to call his bank and he didn't. Can't get more simple than that...
@@ocoolwow every one of Jim's directions, on their own, are simple, but when you give several long winded directions to someone who is already distressed, confused and scared, it wouldn't have been very simple. He could have walked the guy through each step, one by one, and not get too far ahead of himself. Jim asked for feedback, that's my experienced feedback.
Just tell him straight up. “These people that are calling are trying to steal your money. “ Then ask “Do you understand?” Wait for them to reply. Talk it out please don’t just continue to talk without letting them comprehend what’s happening. The end was a little frustrating. But thanks for at least doing something about this.
Adrian Sanchez I agree.
first get the pc turned off, then talk it out once it's off.
Commander ZiN my exact thoughts.. I thought Jim has remote access
@@radioactiveood He probably has remote access but so do the scammers and if they call back while Jim isn't there they can get the upper hand. The problem is understanding and that takes time and some people have illnesses that prevent learning new concepts. It's much easier to trick someone than arm them with the knowledge to avoid the tricks they come up. Someone in person would be hamdy, pity he couldn't fly over that would be a cool video.
I would of give up already of they don't understand shit and not take it seriously I understand there old but it's life
“AGAIN YOU ARE TOUCHING YOUR COMPUTER”. 😂
12:41 Again you are touching it😂
The woman he is scamming is a backbencher
Lol
Are you everywhere?
@@enthusiasticallydry Yes, yes he is and thank God for him!
hallo hallooo
You got my honest respect for helping out those people and taking on these strains. Your patience and passion in taking care of scams is truly hero like.
When calling a victim, I suggest keeping it as simple as:
1. Introduce yourself succinctly and tell them that you prevent scams.
2. What’s happening to them - “Scammers/criminals are trying to steal your money.”
3. Resolution - “Turn off computer immediately.”
...along those lines. I think explaining technical details won’t be useful. It’s more important to convey the gravity of the situation and that everything will be just fine if they follow the resolution. The goal should be to get the victim to turn off their computer as soon as possible - detailed explanations can come later.
Of course these suggestions are easy to make on my part in hindsight. In the midst of dire situations, communication can be a challenge. Thank you for all that you do.
I think you are right. Those who got scammed this way are often not the brightest people. But are people responsible for the level of intelligence which they are born with? My answer is obviously no, they are not. They would not understand the details behind scamming as a computer is a godlike machine for them. So they need help. In this situation, maybe the only way to help them is gently enforce that help on them. If needed, and if possible, shut down the computer for them. because sooner or later they will believe the scammers.
Another thing i hear is how stupid scammers are. Are they?, or do they act like that? They are obvious not computer experts, but on the other side they are smart enough to understand that their harsh, insulting and intimidating way of handling their victims bring panic and with that a successful scam. They are less stupid as some scambaiters give them credits for. Most scammers are way richer as most scambaiters.....
It was simple enough. The old man was too stupid to comprehend.
@@fredherbert894 You gotta remember that they are elderly and do not understand as much as we do when it comes to these kind of things
@@fredherbert894 He was confused by now from his end he could be thinking both Jim and the Indians are scamming him.
Please try to be logical brother, they are elder citizens who is definitely not so tech savvy. If Jim try to explain himself it might bring problem for him too. Meanwhile at the heat of moment he forgot to advice to remove TeamViewer app, though at the end he hadn't succed. But that also give reason to bring town those scammers.
That old guy sadly just don't get comprehend you could have sat there for 5 hours and he still wouldn't get it. Bravo for trying though your a good man Jim.
I love how Browning is an expert at talking to scammers, but sort of a new guy when keeping calm with victims. Guess theres going to be more experience to earn
EXACTLY!
A whole new trend on RUclips emerges:. Talking to old people!
I’ve watched so many Kitboga videos that I have been finding it kinda funny and these scammers quite ridiculous (did make me stay on calls with scammers for as long as possible to waste and steal their time ever since though).
But watching this video and especially hearing the 2nd victim’s call was absolutely horrifyng and left me SO upset!
He was clearly shocked and distressed, and though it’s easy to point out that you should have “just” stayed on the phone with him for as long as it would take him to calm completely down and shut off his computer, I can’t say that I could have done any better in this case.
You gave it your best, and I nearly cried, listening to your compassion for this man, this stranger.
I wish there were more people like you, and it has got me thinking of how I myself can help people like this.
Thank you for you! ❤️
As for the second call, I think it makes sense to prepare scripts for when you need to reassure people in the process of being scammed. You said a lot of really smart things, but they can come across jumbled or unclear when winging it. Either way, you're doing bloody brilliant work, and god I wish more people would do what you do. Thank you for being an awesome human being!
Some people also just want to limit the carnage when they are vulnerable, they don't want their mistake to burden or even harm their friends and family. Do you have anyone you trust who can help you out? No.
I think recognition is the first step to addressing this problem.
I think you could of walked hm through that call , and got team viewer closed. Even if he didn't know who to trust , these elderly get so confused and don't know what to do. Take charge if you have to. Your doing a great job and God will bless you sir.
"i dont know who to trust" Proceeds to get scammed anyways.
I really hate scammers, but i also hate the idiots to fall with this kind of stupid scams, yeah everyone can be scammed i know that very well, but falling with this scams, Is almost a god punishment for idiots
Jim, you are a Hero, helping idiots to not lose his money, no one deserve get scammed, but like any other bad thing that can happen to someone, being and idiot, can put u on a Dangerous situation. You deserves that? Absolutely no, BUT Is pretty sure that you asked for it.
@@travician8723 Scammed people are not idiots. Most are elderly, confused, stressed, naive, afraid and/or unable to understand things that are obvious to a younger person.
@@travician8723 keep that in mind for when the world has completely different rules to those you know and are used to.
Scammer: Nooooo, you can't just refresh and lose all the edits that I made for a lot of time!!!
Jim: Haha, refresh go wooosh
😂😂😂😂😂
Toilet go whoosh, poo go bye
Sometimes, they save the edited version of the webpage. That way, they can bring it back up in case the victim "makes a mistake."
Scammer: I'M NOT THREATENING YOU!
Me: Bruh you just said you were going to empty her bank account if she didn't listen to you, that's threatening
Ugh, these people make India have a bad name! >:(
LMAO
_"Turn off your computer, pull the power cable NOW. Just do it. Now."_
_"If they call, hang up no matter what they say. They are criminals."_
that should be everything, boomers have an attention span of a fucking goldfish when it comes to computers
@@kerfuritogonzales Like there are no stupid young people 😂 I am a Boomer and I try to help young people be safe on the internet and they just look at you with a vacant look on their face while you explain how to stay safe and then they just carry on doing the same stupid things. I use Linux, OSX, Windows and Android. It doesn't matter what age you are because uneducated and stupid applies to all ages.
Graham Linux agreed
@@GManWrites ok boomer, just because you understand a bit more about computers does not mean that most of your kind are not an anti-technology pricks
@@Prismate "Pricks" totally uncalled for. Graham was just saying it's on all sides.
Theres is nothing, that you could do with this kind of "Victims", the cant stand this aggresive and dominant scammers. The only way would be temporary, by connect yourself with their pcs and clean up, block the whole range of numbers from the callcenter and hope, everything will be fine. Its really amazing how you try to help people, not only create content for yourself! Thank you very much, the world needs more people with a mindset like you!
"Enter your password"
Also him: DONT TOUCH THE COMPUTER
He’s lucky he wasn’t on the phone with Kitboga or he would’ve done messed him up with some mental mind games after that one.
@@8888760 Kitboga wastes their time more😂😂
Me: your parents didn’t get far teaching you manners. Bye.
We call them Jedi mind tricks where I'm from
When scammers realize that they can’t scam the victim (or if the victim becomes suspicious) they always lose it!
Precisely! Its because scammers are desperate
It hurts their little ego.
The reason they are shouting isn't out of frustration - when they are frustrated, they usually swear in Hindi.
They shout to pressure the victim and to keep them from thinking rationally.
At that point, the victims are supposed to believe that their life savings have been taken out of their account and they will never see them again unless they comply with the angry shouting guy who claims they wronged THEM by not paying them the "accidental" surplus back right now.
If the victim was given a calm moment to think rationally, they would hang up, call their bank, a trusted person or the police. That would be the worst case for the scammer. The only thing the victim is meant to think about is to pay the 50K and to lie to the bank about why they are transferring so much money.
Calm thinking would raise doubts: "If this person could take all the money out of my account and put it back in, why do they need ME to go to the bank to refund him? He can just put my money MINUS the $50.000 back!
"Why would any serious business that is trying to refund me tell me not to tell anyone, to lie to the bank and NOT to check whether the supposed refund actually ocurred?"
"Do I even have business with this company?"
They start yelling like they are the king poo! When really they should be on the streets of calcutta without a loo to poo in.
"If I wanted to steal your money I already have it and I would. You don't want that to happen do you?" Wow so comforting, A+ customer service!
wish I could give more! your work is incredible ! Keep fighting
To help seniors always keep things extremely simple: you’re being scammed and I’m fighting to stop them. Your money is safe but you need to stop what you’re doing and turn off your computer immediately.
No need to explain technical terms, computers are magic to them.
That is an extremely condescending point of view. People will not accept help if they feel they are being spoken down to. Wouldn't you resist directions from someone who spoke to you as though you were simple minded? Your belief that seniors are so out of it that for them computers might well be magic is also factually inaccurate. Many seniors are familiar with computers and use them everyday. It also depends how you define senior. Bill Gates, for example, is 65. If you were to look at him you would think he's a typical older person but I'm fairly certain he knows more about computers than you do. Rather than assume a lack of knowledge based on someone's age, ask them what they know and take it from there. The reason Jim is as successful as he is precisely because he doesn't talk down to them.
@@Kyarrix I mean, not necessarily. By the time you are at the point of getting gift cards, you're probably confused and stressed. This person isn't just an old person, they're a panicked person. Panicked people need stability.
A simple explanation makes a better anchor than a complex one.
@@aldproductions2301 You did see what the person I was responding to said?
They specifically said "to help seniors always keep things extremely simple" because technical terms are "like magic" to them. They said ""No need to explain technical terms, computers are magic to them."
This is extremely condescending. What is an "old" person? Someone who is 50? 55? 85? At what point is it okay to speak to someone as though their age equated to them being simple minded such that technology is "like magic" to them?
No, sorry. Let's not talk to older people as though they've lost their wits as soon as they hit 60. Or 70. It's possible to offer a simple and straightforward explanation to a panicked person without going that extra mile and assuming that because they are older we should "keep things extremely (extremely!) simple" and that there is "no need" to actually explain anything to them, after all "computers are magic to them."
How do you not see the ugly condescension in this? Reading that comment again I feel the same way I did when I first read it - dislike and distaste for anyone who would make that kind of blanket assumption about people based on age or any other characteristic.
@@Kyarrix Any adequately tech savvy person would realize the scam being had here, regardless of age. The reason why these scams succeed is because they target seniors that aren't tech savvy. Hence OP's comment.
@@fallingspark2258 Thank you for the explanation. I understand how it works..The point I am making relates not to whether seniors are tech savvy but to the condescension in the comment. The comment isn't addressing anyone, it is specifically directed at older people. Read it again.
When you say "No need to explain anything, computers are magic to old people" you are making an unwarranted generalization. It's similar to any other generalization based on a trait. If you were to say, no need to explain the ins and outs of politics, women don't get that sort of thing it's like magic to them, you'd be making a similar type of statement. Do you see the parallel? Making an assumption as to what someone knows or does not know based solely on their status as a member of a group is wrong. Women, older people, Christians, Black people, any group.
I understand that anyone technically savvy will probably not be taken in, when you say hence the comment, you are missing the point.
The comment doesn't say to treat everyone who is not technically savvy this way. It specifically says to be "extremely simple" and to avoid technical terms or details because "computers are magic" for older people. Older people specifically. Not anyone in this situation, not any person being scammed, but only older people.
People get taken in by scammers regardless of their age,.vulnerable people are vulnerable regardless of age or technical background.
Treat people with respect. Don't assume that someone being scammed requires an extremely simple approach. Don't assume that they view computers as magic. If you're trying to help someone in that situation take it on a case-by-case basis. If the person is panicking, then of course don't overburden them with details, you can give those later, but also don't speak to them as though they're simple-minded because that does harm too.
Jim, too much hesitation about "oh I'm a stranger" type lines- I know you're trying to reinforce the fundamentals they should be asking themselves. Appealing to common sense just won't work with someone so easily manipulated.
But this type of vulnerable person you're saving has to be guided with direct, maybe out of 'Jim brown character' clarity.
"There are Indian scammers harassing you to take your money, they have edited some numbers on your computer to look like you lost something, nothing was actually taken, call your bank to confirm this. If a guy with an Indian accent calls about this again, hang up, don't entertain it with any politeness'
'MY job is to investigate fraudsters like this and try and stop them mid-scam. Please listen, you have lost nothing unless you continue to listen to them.'
I was looking for those comments calling you a racist but thank god they stayed in their closets
Right, he hesitates alittle too much. I would have gotten to the point straight away. He said “I will explain everything” , “just check with the bank before you believe anyone” at least 8 times. Repeating the same things over and over won’t help them understand any better. Going on and on, for multiple sentences, then the person saying “what?” It’s just a waste of breath lmfao. Cover one point, make sure they understand then continue. Overall he does a great job doing what he does though.
I think it could be good if Jim straight up introduced himself as a vigilante fithing these scammers.
Sound advice, but some victims he's informed were too proud - or arrogant - to admit they're gullible enough to be scammed. One cannot save everyone all the time.
100% agree. The old man he was talking to clearly was too old to comprehend what was happening, and to try and instruct him to call the bank or how to uninstall team viewer was an impossible task. The only reason why the scammer won was because he was more loud and direct, while Jim was more passive and polite.
I also think that trying to explain to an old man such as this, that Jim himself, hacked the scammers computer and saw and heard everything, would be beyond the mans comprehension.
I don't know if it's the correct or honest thing to do, but if I were Jim, in this situation, I would have called the man and told him that I am fraud prevention rep. from his bank, and that his bank has detected common "fraudulent activity from India." I would pretend to be his bank and reinforce that there have been no actual transfers out of his account and that it was all just a trick on the scammers end (similar to what Jim did) and that he needs to ignore any further calls from that number. Worst case scenario, the scammer calls back, and the old man would be able to say something like "well, I talked to my bank" which may scare them away.
12:51 In background, Scammer: "Ma'am it's is not even 30 miles ma'am, is just 26 miles.."
lmao
there was "please mam" also in the dialogue XD
Hahahahaha
Keigyoku NTG I heard it too 🤣🤣🤣
LMAO it was hilarious, really trying to get her money!
It's not funny, actually it's quite sad, later you can hear that in the background the other guy is explaining to his friend that the woman he's speaking to is blind and begging him not to do it.
It's easy for us, as spectators, to say "do this, don't do that, you should have said this, I wouldn't say that" because we're not actually in the midst of it desperately trying to help these elderly people see and understand what's happening so they can stop themselves from giving their money away.
All I can offer is to try to keep it clear and concise and possibly open with telling them that you investigate scams to prevent fraud.
At the end of the day you really are helping and protecting these people and stopping scammers, truly incredible work sir, thank you. 🙏🏼
"I have all your money, so please send me my money back"
Panic & confusion
I laughed so much at this throughout the video, he has all her money but needs her to go to the bank to send him the money she doesn't have, the scam made zero sense.
Yeah😂 and says “My money” the whole time and once he said “Not my money, it’s my company’s money”
Dimitron true
This would drive me crazy not beeing able to help someone. I imagine that must be frustrating. Keep up the good work, sir
I feel bad still just watching these videos 😓 lucky for some Jim could help them out.
One idea could be to find their address and call a random neighbor. But to he honest, I would give up frustrated and justify that for me with "some people don't deserve my help"
It’s difficult to watch such shit “people” win. I’ve never wanted to punch a voice before today.
"If you touch anything on your computer, I will keep your 450 000 $ and never give them back." sure sounds like a threat to me.
What??? He's just "informing" them :) (Im not saying that the threat of theft is a joke)
Thank you @Jim Browning.
i almost stared crying when the scammer started screaming at and berating the lady oh my god.. can't imagine how she must have felt in that situation.. you're a hero jim!!! 😭
I love seeing all the people in the comments from like 3 days ago. RUclips recommended us one video of his and now we're just bingeing them all.
Samee.....
Yup!
Same.. it’s a scam I can’t stop watching. 😂
Yep@
I’m one of them!
Jim is really great.. a real life hero
Just see that patience he maintains with Thomas
that desperation in jim's voice tho i could just feel his pain as he was talking to thomas :/
Too right. A real life Internet Superman.
I know God looks kindly on your efforts to fight these crooks. Keep it up, sir!
Thank you for the support Victor.
I love how the #1 message on her bank site is “how to avoid phone fraud”
Good point. Bank webpages are so busy and full of useless marketing though that we tune it all out. I wouldn't have even noticed that had I not read your comment.
14:50 , In indian language in the background : "Bro she is begging like we do , pleading us to understand that she is blind" . These ppl are so heartless :'(
Indian language? You mean Hindi? Because India has 22 official languages
@@colagero1595 Nobody cares
@@HeRo-ij6dp With all due respect. It's okay to not care. But it takes an immense pain to see how others perceive a whole country as scammers (I do understand the pain of victims here and the outrage is justified), but in reality these scammers just represent a small portion of the country! I can understand the hate from whole world because they little know about fellow countries. But the original commenter is an Indian and he/she definitely knows the language spoken here by the scammers are spoken only by specific set of people in India. I'm new to this channel and I adore Jim's work and he's an absolute hero we all deserve. In this said span, all the videos which I saw in Jim's channel the scammers were usually from Delhi or Kolkata. Jim has mentioned this multiple times too. The languages spoken in Delhi and Kolkata are usually Hindi. Again, it's ok for you to not care :). But being an one who represents the country, I felt original commenter should have taken some time to explain this in detail, rather than giving a perception to the world like, India has only one language and everyone including the scammers share the same language. Good day :)
He Ro I care
@@colagero1595 That is the nicest reply to a hate comment I've ever seen. I'm an indian and as a general rule of thumb I hate everyone from here. But the way you replied is so nice and I wanted to appreciate it.
Jim stop discrediting yourself when you intervene. Plz just introduce as," I'm a fraud investigator, I'm going to help you. Turn off/disconnect computer, contact bank, do not but cards. Once this is done, take in your computer and have it cleaned, get a good security" "don't send money, these are scammers based in India, they're evil, refuse any calls/block their calls" end of story.
Good ideas
Wowww that's perfect saying short powerful and to the point Thank you, make sure Jim reads this.
I wonder why he does that and doesn't say what he is actually doing. 🤔
@@jt.9003 The point I think he's trying to make is just, "don't trust strangers. For every good Samaritan there is out there, there are dozens, if not hundreds of others trying to take advantage of you, and the only way you can protect yourself is to trust the ones you know: a good friend, the bank's workers, the police." There isn't a Jim Browning in every call or email, there to protect you when you're not sure if you're even being duped, let alone how to protect yourself if you are. I think he was really trying to drive that idea home. Unfortunately, a lot of people, particularly confused or elderly individuals, respond more firmly to a black-and-white instruction of "what to do," rather than the gray area of "here are your options, and don't just take my word for it."
While a good idea. What Jim is doing is legally in practice illegal. If he were to claim to be something he was not and somehow (Even though very very unlikely) taken to court, he could be sued and arrested by the person being scammed possibly.
Oh man you made me cry a bit and I’m a grown ass man but I know how extremely difficult it is to speak to an elderly person to understand the situation. I use to work in insurance sales and they also had issues with understanding the severity of it all. You are a good man for doing this! Also, it’s difficult when you contact someone who recently just spoke to a scammer claiming they will get a refund or will lose money if they don’t do what they say and then you call them telling the victim of scammer. So it’s all difficult.
As the webcam of the old lady turned on, I almost started crying. I hope some day these scammers will realize what they've done and deeply suffer for it.
Unfortunately the scammers don’t and won’t ever give a crap. They hate how comparatively privileged western people are to themselves, so have no trouble ruining their lives.
@@emusaurus I couldn't agree more, but they also see us fools and if we fall for this, then we deserve it.
@@tarialorehand I agree but when it comes to people unfamiliar with these scams, they may not know what to do other than to just comply
I swear the first guy's voice somehow remains loud no matter how low I set the volume. Scientists should study a voice that insufferable.
Lmao
İndian accent ? Because every this kind of video i watched women or men they are like always screaming
@@mlg_kaju2321 they are screaming because their call centre is so loud they can't hear their own voices.
@@lukas-jw8vc maybe that's that
@@lukas-jw8vc they are eating the mic (screaming) coz they want to be herd lol
The second victim should not have been living alone.
It sounded like he doesn't have friends or family.
Amazing work - keep it succinct with short clear directions and keep repeating these until they confirm they have completed the tasks.
1. Switch off the computer from the wall , tell me when you’ve done this?
2 Block their number on your phone, let me know when it’s done? etc etc