My husband offered to buy me a new car with his large bonus from work. I studied different cars and I went to the dealership by myself and planned to buy a new car. Ive watched this channel & went in prepared. I walked in & the salesman's name was Bruce. I told him I'm not going to pay sticker price and I want this, this & this. He immediately got an attitude and said that's a lot to absorb. He started becoming defensive and never was nice to me. After about 10 minutes I said never mind, Ive already decided I'm not buying a car from you. He said loudly "You've got a problem". When I drive 30 minutes to the other dealership and get my new car I'm going to pull up front and ask for Bruce and point to my new car and say loudly you could have had my money if you weren't such an ASS!
I was examining cars at a Chevy dealership and I asked a salesman some questions and he asked me if I would pledge to buy a car today before they look up my answers. I was amazed that he would ask me to promise to buy! No was my reply. He said what if I am wasting their time asking car buying questions even if I do not intend to buy right there and then. "That's just the job you have and the price of doing business," was my retort. Outrageously presumptuous!
@@MrNorthstar50 Yeah, I was about to first reply to that salesman if I commit to buy but walk away, would they sue me? Not that any court in the US would grant any remedy to such a meaningless unilateral promise. But I just told him no.
Likely that salesman wont last. Ridiculous to think someone would show up and buy that day WITHOUT answering questions. Likely they prey on those who end up with buyers remorse and over their head of payments.
Zing! Good one. My father, who was over weight used to reply to people who asked inappropriate questions that he was a retired ballet dancer.Sometimes, since he grew up in Northern Florida, he would say he was in show business. That he worked for Ringling Brothers and when they rode the train from one small town to the next, they had a parade down Main street to attract people to the circus. He said his job was to follow behind the elephants with a wheel barrow and shovel. He was corney and a character.
Back in the 70’s when trying to buy a car, I actually went to a phone booth across the street to call the police because the salesman would not give me my car keys back after driving it to determine a trade in value. He said he had to keep talking to his manager to get me a good deal. I saw him eating his dinner in a room off of the showroom floor while I sat waiting. When the police showed, I got my keys back. 2 weeks later I saw the sale guy working the pumps at a gas station. I still remember the guys name. I love Karma.
Same thing happened to me and when I demanded my keys back he threw them at me. If my wife hadn't have been there I would have ensured he would have needed an emergency visit to the dentist.
@Ernesto Santos I can't remember the name of the case, but it is a classic Torts case in law school. A dealership made the plaintiff's keys disappear. He left the dealership and sued for Conversion, taking his property and making it theirs. (Like theft, but civil law, not criminal). He won, and the court awarded him the value of the car. In effect, the dealership had bought it at retail value. UPDATE: I found the case. Russell-Vaughn Ford, Inc. v. Rouse. (The dealership's name appears first because the case is an appeal from a trial court ruling in favor of Rouse, the plaintiff. The dealership is the appellant). In Rouse, the Alabama Supreme Court upheld a jury verdict of conversion when an automotive dealer refused to return a car owner's keys to him because it prevented the owner from using his car. (Russell-Vaughn Ford, Inc. v. Rouse, 281 Ala. 567, 206 So.2d 371 [1968])
@Robin Strong A spare key for most modern cars is not a "throw away." If the car requires a programmed chip the key costs $150-300. More fun to announce that you want to leave (in front of witnesses), then call for a ride. Then sue for Conversion.
I just bought my first new car on Halloween. I spent a lot time on this channel before visiting a dealership. I actually walked out on the first visit. They called back the next day willing to make the deal I originally wanted. I'm so grateful to this channel. I saved at least two grand because I knew "mostly" what to expect and was willing to walk if if it wasn't what I wanted. It felt so great!
@Sherri Rice The way I look at it they are usually wasting YOUR time. Try this. When the sales-jerk approaches you the first statement you should make is this. "I am a very busy person and value my time. Therefore, when I walk into a car dealership my intention is to buy a car. With that established, I will give you a maximum of one and a half hours to consummate the deal, that is, of course, if you can offer me a deal I consider fair. If I am not driving out of here with a new car by the time the hour and a half is over I am walking out of the dealership." Starting on the right foot always throws them off balance and makes them understand they are dealing with someone who will not fall for the sales BS. I know it sounds harsh but because these people aren't always listening to your needs you need to wake them up.
When I am asked what monthly payment I’m looking for, I always say, “It depends on the price of the car.” I have also found that you should never indicate you’re ready, until you know what car you want, then learn everything about it. In my opinion, when you know more about the car than the salesman, you’re ready to negotiate.
Sadly, you might find that to be a case the minute you pick out a make/model. I run in to salespeople that can't identify stuff like which engine the vehicle has, etc. They'll say things like "that feature is part of the 302A package" and I'll say "Actually, no... It's an OPTION if you have the 302A, but you need the 500A before it's standard equipment." Their eyes get kind of big, and they start looking at their shoes. They know they're in over their head. I feel bad for those guys. They're no where near properly trained.
It's like the bad salesman is saying "Are you here to waste my time or give me a quick commission? Should I bother to help you if you are not focused on spending right now today?"
Last time I went researching my next vehicle I took my 65yr mother with me. My mom is the type that will talk your ear off if you let her. Just give her a starting point and she's off! So while I leisurely looked at the vehicle I might buy the salesman never had a chance to go into his routine. My mom never shut up long enough to let the salesman say anything so I was never pressured with any of these silly questions or pressure tactics. I'm still researching my next car and I'm still taking my mother along. She lays down the cover fire and I look at cars. #HomeworkGuy maybe you should do an episode where you share the idea of taking someone along (preferably an older person with lots of stories to share about the grandkids) and distract the salesman from ever getting a chance to ask all these annoying questions.
My second comment: Sales people and dealerships have to learn that if you want people to be fair with you, you have to be fair with them. Case in point: It was a motorcycle dealer, but same principle. I had bought two bikes from a dealer and salesman who always treated me well and fairly. When I bought my third bike there, I was upside down on my trade-in. The salesman made a mistake. When he calculated the difference between what I owed on the trade-in and what it was worth, he deducted it from the loan on the new bike instead of adding it. I pointed out the mistake. It was late in the day, and he must have been tired, because he argued with me. I insisted. He finally went and got the GM, who looked at the figures and said, "Holy %$#&! She's right!" They were very appreciative of my honesty. Coda: A few years later, when my bike broke down about 80 miles out of town on my first day of a big vacation, they sent a truck, picked me and the bike up, brought me back, and they stayed there all night to fix it and get me back on the road the next day. No charge. I had gone out of my way to be fair with them, and they more than returned the favor.
"Are you looking to buy today?" "Yes, at the right price" "What kind of monthly payment are you looking for? "I am not concerned about monthly payment. I only care about out the door price."
I am a car salesman and I absolutely LOVE your channel. I work for a small car dealership in fort worth Texas that does not advertise but consistently receives prestigious awards because of the very thing you discuss in all your videos. Best regards my friend!
It feels good to be armed with information, and then to let them know you're nobody to be messed with. The sales guys are always a little stunned when a well prepared car buyer walks on the lot. Information is the great equalizer!
I work for BestMark mystery shopping from time to time and they often post jobs for car dealerships. I don't know all the mystery shopper companies out there, but it's a great way to make a few extra bucks, while putting all the knowledge from this channel to good use!
@@KevinHunter Agreed! Almost everyone will be car shopping sooner or later, and it can be so stressful. I tell everyone about your channel when I know they're looking. Best channel like it.
I think there may be mixed views on which one of these is a good sales man. The ones who prey on customers are the ones who get promoted and the ones who try to be 100% honest all the time are the ones that usually dont last in the industry.
I see these questions, both good and bad, and it's not just a car dealer problem. I own a firearms business and I've seen so many bad salesmen see someone come in for a gun, that has no idea what they're wanting/doing/needs, and immediately push something on them based upon stereotypes or a need to flog something. The stereotype of this is pushing a snubnose pink revolver on a lady. I hate seeing this. First things I always ask: what's your needs, what's your experience level, and what's your budget? I know that last part would likely be verboten in car sales, but it helps me frame what their options are around the price. Knowing what their needs are tells me where we need to start aiming. I'm not going to recommend a PSA AR to someone who might be using it for home defense due to their absolutely atrocious build quality, even if the price is right for them.
I went to our Ford dealer to browse their used inventory for an SUV. I was approached by a sales person carrying a stack of papers. He didn't even say hello. He shoved the papers at me and said you "have" to fill out this questionair so we know what you want. I replied that I wasn't going to do that. He then said he needed that so he didn't have to spend hours showing me cars. This was on a Sunday afternoon and I was the only shopper on rhe lot. I told him to leave me alone and if I found something i would come and get him. I left their lot and went elsewhere. Two hours later I bought from another lot. Couldn't help mysef, drove back to their lot, parked outside the window of his cubicle so he could see the intransit sticker and gave him a friendy salute.
Remember the scene in the second Jurassic Park movie where the macho men are walking through the tall grass and you see the trails of the predators converging on them? I had that feeling when I got out of my car at a Hyundai dealer and immediately saw 3 different sales people converging on me. The first guy to get there immediately started asking me the financial questions. It went like this: "How much are you looking to spend?" "I'm not looking to spend, I'm looking at cars" "Well, what kind of payments did you have in mind?" "I don't have payments in mind, I have cars in mind" "Well, what are your current payments?" "What payments?" "Well, how much did you pay for your current car?" "Nothing, I stole it from a dealership that left the keys in the cars overnight" After which, he left me alone.
I had a salesman focus only on color, type of fabric and other cosmetic things because I'm a female. I wanted to know about mechanical things and told him so. But he kept up with his sexist comments, so I warned him if he continued on that path, I would leave and go to his competitor next door. He just couldn't help himself, so I did leave. I also went nexr door and bought a car. The next day, the guy had the audacity to call and try to get me to return. I took some pleasure informing him he was too late, I'd already bought from his competitor after I left his dealership. He lost the sale. He did not listen to my needs and could not get off his script.
Wow just made me realise I had a good salesman, every time I visit , he asks if everything is okay with me and the vehicle, is there anything he can help with , he has got my car repaired out of warranty free of charge, also makes sure my car is cleaned when I visit ,
Was car shopping a few years ago and I had told every salesman what, specifically, I was looking for (CPO of a specific model within the last few model years). The next question out of their mouths was "what is your price range?" or "what is your desired monthly payment?" I think it was used as a litmus test of "new or used car?", but they should have started with that. And I can see the logic in asking if there are a lot of uninformed buyers who don't know how car price translates into monthly payment. It would certainly save the buyer time. I can also see how it's intrusive, which is why I told all of them about $100/mo less than I was willing to pay. I eventually bought from a salesman who spent over 4 hours with me over the course of 4 days and three test drives. If I still lived in that city I would visit him again when it's time for another car.
I'm 57 and have sold cars off on threw out out my whole life, people can see threw salespeople who are not truly interested in filling not only their needs but making sure they feel like your not taking advantage of them as well, if everyone involved in the purchase is satisfied and understands the lot needs to make fair profit you have made a life long customer as well as their friends and family. The last lot I owned I had a family who had purchased 17 different vehicles from me and said they would never buy a vehicle from anyone else, the bonus is they were truly friends.
It seems so crazy that they wouldn't just want to sell you the car you want. Even if they want to be greedy, no sale is zero profit so they should always focus on making the customer hapy first.
@@KevinHunter you are so right my friend is why I love your videos You'll Be yoga awesome and you tell the truth and it's good to prepare people who want to know if they want to buy new car... in my case I'm lucky cuz I've never bought a new car in my life love one day I have it repossessed cuz the payment plan ..never again after that..
@@abc24601 that is so so true that happened to me 20 years ago when I bought my first brand new vehicle I'll never buy a new Rick again ever since that day...
@@skapunkoialternativeliving6522 Same experience here buying at Toyota in Santa Fe, NM. Next time I was in the market for a car I skipped them directly. Shopped other brands and ended up with Honda.
Back in 1995, I was searching for a 6 speed manual Camaro Z28. They were extremely hard to find. I showed up at one of the dealers and started looking through the windows of the Z28s they had. I was looking to see if any were 6 speed manuals. A salesman came up to me and said, “I saw you pull up and I knew you were a Z man!” I nearly barfed.
1st time I ever went car shopping was a few years ago when I was 21 years old. Went to Tim Dahle Nissan in Murray, UT. I was approached by the nicest car salesman I have ever met. He asked me all those good questions. The ones that SHOULD be asked when talking to someone that has never gone car shopping before. I told him I needed to think about it first. Just then another car salesman basically pushed him out of the way and tried to pressure me into buying the car that day. I still remember the words he told me, "Why can't you just buy the car today and refinance later?" The nerve of that guy. Financing was no issue, however, he had the audacity to say that to me. I was appalled.
Excellent channel! Before going to a dealer, know exactly what car you want to buy. For example, Mercedes SLK, 2014 or older, hard top convertible, heated seats with heated neck, 6-CD changer, less than XX miles. Maybe they will try to up-sell to an SL or down-sell to a C. Stick to what you researched and exactly what you want. "Do you have a trade?"...NO. "What payments are you looking for?"... zero ... Tell them NOTHING and play within the bounds of the 4-quares Kevin has laied out. Take and talk about only ONE square at a time. When that square is finalized, move on.
The most rude salesmen we had was when my husband and I went looking for a van....another baby on the way. Whenever I asked a question the salesman would look at my husband and answer the question. This happened time after time...I was pissed. Then to take the car out for a drive. He handed the keys to my husband which I just walked up and snatched away from the salesman. Needless to say, I took him on a ride and promptly walked away without even going inside the dealership once we returned .
Hey Kevin, sending you a big thank you. I watched a few of your videos, took notes and studied the process. Then felt I was ready for a couple of test drives. I was well prepared for the entire process. Cordially walked away from the first two test drives when the negotiation wasn't quite right, The next day the salesman contacted me. We agreed on price, the closing costs were correct. Then the financing guy tried to get me into a higher payment. I tactfully stuck to my guns. Referred to an auto loan calculator I had on my cell phone. after a few ries he finally agreed to the correct payment and we had a deal. Thank you so much for your expertise and exceptional videos. You saved me a lot of money!!
That's the kind of news we like to hear! An informed car buyer doesn't have to feel intimidated by pressure from dealers. Instead, you just recognize it as part of the game, and roll with the punches until you get what you want. Well done!
@@KevinHunter This is exactly right. If the buyer knows the game as well as the dealer does, there's no fear, no pressure. Just the right car at the right price on the right finance plan.
Great informative spot - as usual. I’m in Sydney Australia and we employed some of your tactics on our recent purchase- worked out great!! It took a while to find the right dealership ( walked out of a few ) . Goes to show car salesman are the same everywhere . Many thanks !!
I always buy from a dealer that has a fleet manager, he gives you one price, you buy or don't buy, and the price is several thousand dollars less than from a saleperson, and bring your own financing.
I once had a computer salesman tell me that maybe I should go ahead and sign because he felt I was nervy about signing my signature. This way I would get used to it and feel more comfortable when the final contract was ready to be signed? WTF? He lost the $40,000 sale for my dealership office computer. I was the owner. Told him to leave.
In 2006 we shopped for a Toyota Camry. The salesman was a fast talker but we realized he was honest with us with no pressure. There was no Camry we wanted on the lot and he suggested we look at a trade-in that they had taken in that day. It was a 2004 Toyota XLE V6 but it had not been serviced or cleaned up. However it was everything we wanted. He gave us the price, we told him what we would pay and we are still driving that car in 2020. We had arranged our own financing and we sold our previous car privately.
The one question that runs me off from a dealership is “what payment are you looking for”. My reply is simply “I’ll worry about my payment, your job is to sell me a car”. And I walk out.
Man, good content. just last night went through that but I followed my gut instincts and walked out once I got home I went online and found out that the only vehicle I liked had a marked up of almost 5K.
Some of the worst salesmen are the pushy ones that try to slip you a card and try to Shadow you even before you even start looking at a car on the lot. and what Kevin had just talked about on his videos today about the bad questions, that was right on the money. They actually teach these sales people how to be pushy and high pressure. And I was looking to buy a car in the finance but most of the dealerships that I went to in my local area weren't that great . So I'll have to save up enough money for a really good high down payment and possibly go that route... But Kevin is spot on about the back questions. I've walked out of five dealerships in one day because of the same tactics
Great video as always. The best is when they say. Let me send you a credit application before you even say what car you are interested in. I never responded back to them. Take your time remember you are the customer.
I’m a career military officer (25+ yrs) and my wife is a career registered nurse...between the two of us, we make pretty good money. When I’m not on duty I dress down. The assumption when I. Walk into the dealership is that my income isn’t great. I like having fun with the salesmen...especially the ones that look “through me” when I finalize my purchase.
I love when salespeople say “our cars are barely marked up compared to other dealers.” Or better yet, when they say they aren’t allowed to share the invoice price, money factor, residual value, etc. 🤦🏽♂️
I will give you one worse, this happened at a kia dealership (the one in Victorville CA). My wife and I were looking for a specific vehicle. We encountered a young woman who was nice and helpful. She was showing us around the dealership. Then bam! out of no where one of the old guys who we think has seniority came and sent her off elsewhere. He was rude to her in front of us. To top it all off he kept insisting that we buy a different car a used car. We left and will not go back there again.
When I had less than great credit and tried to buy a new car (my first), the salesman told me I could afford almost $900/mo. I explained that I had bills, kids, a home, etc, and he proceeded to tell me what I could afford. 😂 Needless to say, I started to walk away and a much better salesman approached and we worked out a deal.
They always want to ask me about desired monthly payment almost as soon as they meet me. I shop around a lot and most dealerships start off with this question. The second most frequent question I get asked is about a trade in.
The time a car salesman started telling me about his wife had a $7000 surgery and he's really strapped, walked to work cuz no gas money, while *on a test drive *. I turned the car around and dropped it off and left him standing there without another word.
Worst question (after saying “I need to have my wife/husband see this car/see this deal before I can commit”): “Do you always need your wife’s/husband’s approval before you make a decision?” RUN!
"I'll give you (a number that's about 80% of MSRP) right now for this car. Is this a decision you can make yourself or do you need someone else's approval?"
Kevin, was asked over and over from a "somewhat" reputable dealer in my area, " what's your monthly payment max" I continually told him, over and over again, I'm not thinking of that... price of car with no add ons is my goal. We came to no agreement and I left. He has NOT called back. Guess his profit is important to him. Thx again.
Paul Miller For every customer like you (the difficult type) there are 10 suckers right behind you who won't be difficult. So, they don't want to waste time with you. All vehicle sales people, finance managers, and service departments are trained by the dealership to be scam artists. If any of them were honest they would not be working there very long. I have never found an honest dealership. And this goes for RV dealerships except that RV dealerships may actually be worse as the price of RV's is legitimate theft.
7:09 My parents bought a suv the sales man told them flat out that it had the complete tow package...... it did not, they ended up returning it a week later and chewed out the manager
Kevin, great information as usual my friend! I learn so much from you. Even though I'm some year's away from my next car purchase. I'll be more than ready. And I have a good friend also named Kevin lol. He's looking now, and I always send him your videos, including this one. He's learning how some dealership and sales people are straight thieves! Keep up the great work, Frank from GA.
When I went to fill out paper work and pick up my new Subaru WRX. The sales guy asked me on multiple occasions “are you excited for your new car.” I just replied every time “I’m just keeping myself level headed”
My wife had a salesman ask her once if we could afford a certain payment over the phone. She laughed at him and said as a matter of fact we can, be we won't. She said he got quiet. Then she said we won't be buying from you. Bye.
Excellent.. yes been asked all the bad questions and I am so greatful to have found this site ... as I am learning to be a good car buyer. THANK YOU!!!
Thank you sir for this video. I was bullied a lot as a kid and as a result I have always had a hard time with conflict, and people thinking negatively of me if I was confrontational even in a polite but firm manner. The first time in my mid 20s when I went to a local Lexus dealership looking for a used car the sales guy was very pushy, saying that there wasn't much room to negotiate on the car, arguing that I couldn't get it inspected and finally giving me barely enough time to get to my local mechanic and back early on a Saturday when I finally told him I would not buy a car without one. Even the test drive was very short as he would not let me do much with it. Every decision was challenged and rushed. I was anxious even at home and had difficulty sleeping because I felt out of control. I finally got the vehicle I was after through a private seller and for a good price. I prefer private sellers as there isn't so much confrontation to deal with and generally speaking you are treated with more respect and all one has to do is talk purchase price. I've had the ES300 for a good 7 years now and it's 18 years old so I am looking for my first hybrid or plug in hybrid so that means I may have to go back to a dealership. I do really feel more confident in myself and deserving of respect and dignity after watching a few of your videos tonight for the first time. I think I will stick with a no-haggle dealership if possible as there are quite a few here like Toyota and Ford that will let you test drive just like any other dealership, but if need be I think I can enter the lion's den so to speak if I need to. So thank you very much for that confidence boost. I work hard for my money and treat people with respect when I sold my first vehicle privately, I deserve the same when buying one.
Once, just looking for a used car on a dealership lot, I was told by a female salesperson with the same last name as the dealership: “ I notice you aren’t wearing a ring. If you buy a car from me today, I will go on a date with you..” . Yes. Seriously.
I’m happy this channel grown so much! Used car sales was one of my many previous jobs and I certainly wish I would have been privy to this info those many years ago.
I bought my 2010 Black Honda Civic back in 2014 from a private seller with only under 25,000 kms driven. It was basically still brand new. Still driving the car till this date with under 85,000 kms on it. Will probably keep it for another 5 years.
Would you do a good time to purchase a vehicle? 1) The best time is end of year as the dealer what's to make/break end of year sales goals. 2) is the middle of the year for previous reason. 3) Is the second and third quarter and 4) last but not least is end of the month.
I've learned to play a game with them of making them believe i will finance with them and be stubborn on price, then once they cave and put the price down on paper and sign it, you hit them with your pre approved financing with the price locked in writing. They'll hate you, but just remember its part of the garbage dealership experience that needs to end and have a direct way to buy from the manufacturers
The last time I walked in to a dealer I asked the salesman- " Are you qualified to make a deal for me today or will you need to talk with a sales manager at some point?" Usually they ask if I am qualified to make a decision to BUY the vehicle without clearing it with my wife first. Of course when it came time to crunch numbers at the end and he had to go see the manager to get final approval, I told him he wasted my time and I walked out.
Orr Kia in Bossier City LA. Left and have not recommended them. They have deleted my honest review from online. They are out to make the all mighty dollar. They don't honor advertised price.
.. well here's the thing that an ex-girlfriend of mine was smart enough to do. Because the Kia dealerships are known for double backing down on their prices. She printed out from the internet site that they had it on. when we went to the dealership they tried to Goucher for $3,000 more but she wouldn't budge. And as a first time car buyer herself she was very savvy to their tactics after we talked about it on the way over. See if the good salesman aren't asking the right questions then you're going to get jipped over with the 99% bad ones that are out there.... Sad but true but there's probably a small percentage of actual good dealers..
One of the new work van I bought I has a list of what I wanted and basic conditions for a sail. Walked out of most dealerships, then that one changed hands, it became one of “those” dealerships no sale
In 1970, the family dentist was very young, having just begun his practice. Him and his hippie wife went to the Mercedes dealership, with him having the cash in his blue jeans pocket. The salesmen ignored them even though he tried to get their attention. Suddenly a customer recognized him and called out "Hello, doctor [Smith]!". As soon as they heard "doctor", the salesmen were all over him like seagulls on a sandwich, and the doctor got disgusted and left.
I once went to a motorcycle dealership with the intention of driving home on a new motorcycle. The sales person refused to even answer questions or negotiate anything until they ran a credit check. Because I was ready to buy, I gave them the info. He came back and acted surprised that my credit was good enough. But, he still refused to negotiate until I signed some paperwork. He kept saying, "don't worry. We'll take care of you." I told him I wasn't signing anything until we agreed on the final deal. He wouldn't budge. I left.
I think asking about how I plan to pay before I've picked out a vehicle is as inappropriate as any of the earlier questions. I would not answer that question except to say--I haven't decided. That will depend on the kind of "out the door price" I get.
Hey Kevin... #TheHomeworkGuy I found my M56.. Well, actually a 2015 Q70S 5.6X.. Yes the elusive v8, sport, awd... Asking price was 19.. Book is 19 to 26... Got it out the door for 18289, without taxes.. Purchased out of state and deferring taxes.. Only thing on the sales contract was 30 day temp tags for 39 and a 250 dealer fee... No other doc fees or destination/delivery or nitrogen nonsense... This was a complicated sale/purchase, overall taking about 4 weeks to complete, and got them 1000 under asking price so i didn't fight the dealer fee. I definitely used some of your teachings in this deal and it payed off.. Thank you very much!!!!!!!!! Even though i have made my purchase, i will continue to watch and learn, as i always know SOMEONE looking to buy a car.. And Iam always eager to learn things for next time... Thanks again Kevin!! Please keep this stuff coming!!!!!!
I was buying my second car from a local dealer and had agreed an accetable price for both purchase and trade in At that point the ''senior salesman'' took over and said that the buying price was £1k more when I said that we had already agreed on a price his comment was that the salesman was just trying to see how low I would go!!!!! I went a lot lower and offered £5 only and said I would only talk to the original salesman or the manager I concluded the deal with the manager for £500 less and the ''senior salesman'' was sacked
Last year when I was looking at cars, I contacted several dealers through the website and asked what their bottom price was on certain Vehicles. They all would come back with, we are so wonderful you should deal with us, give us a call. Sometimes I have to exchange two or three emails and it would still come back with the same answers. Needless to say, I told them they were useless and continued my search.
This is so awesome!! I already paid off my car, but this makes me want to go shopping all over again! wish I would’ve had any of this negotiating info before; it’s way too easy to get walked all over when you’re a shy girl who’s into cars :(
take a friend with you. I went to a dealer with my wife, told the sales person that the car was to be for her and he needed to talk to her and not me. He kept coming back to me so I when to the manager and asked for a salesman that knew how to listen or I would leave. Studies have shown that single women are more likely to get taken of when purchasing a vehicle or getting it serviced.
The good salesman questions are all questions I ask when my family ask for vehicle recommendations..... I've been known to do my research on vehicles and while I'm partial to larger vehicles I know that sometimes people need a smaller vehicle.... gas isn't cheap anymore and sometimes you need something with a smaller tank and engine to make sure you can cruise around to where you need and want to go without worrying that you won't have the funds to enjoy it
Great to hear! That's the goal of everything we do. Smart, savvy car shoppers can actually enjoy the process because there's nothing to be afraid of when you understand the game.
A Volkswagen dealer asked me “what would it take to make you a part of the Volkswagen family?” Sickening. I had told them three times that i needed a certain option (power folding mirrors) and they did not offer that. So no deal. Fortunately i declined to give them my phone number while they “researched” this. And gave them a mostly junk email. You gave that advice in another video. Thanks Kevin! #thehomeworkguy
Great tips as always. I'm glad I have been financially responsible and smart and employing all these tips when shopping for cars. The only problem is, it has been really hard to align everything and dealers seem to lose interest as soon as they found out a customer cannot be tricked. They rather wait for the next clueless guy than working with a smart customer and losing profit. YMMV but that's what I found, in Canada at least...
Kevin, thank you so much as always. Last week I waited for a salesman I read up reviews on, who happened to have a day off. Upon arriving, 2 days later the car was sold. It was loaded with the max of my desires, colors, extras etc. That said a little bummed, but I would hate to have it the opposite way where I dont make smooth, and good choices along the way. I'll find another car no big deal. For this video, I hear all those questions above, and some dont bug me but other's do and are tacky. Could you post some videos specific to buying in "the pandemic" where we are distanced and NOT going to dealers as much until it is narrowed down. The order is still the same, but the time of being face to face, and what needs to be figured out ahead of time is a little different and there are other "social norms" such as squeezing for a deal before even seeing it, to determine if it's worth time stepping foot there to validate. Thanks so much!
Thanks Kevin. Great videos. I personally give the dealership 1 chance to ask an inappropriate question. I went to a dealership near my home and was asked what I do for a living? (ie what can I afford?). I told him that was strike 1 and he gets no more. My net worth is none of his business. He then asked if I am going to finance my vehicle. I told him that I have not decided yet and that was strike 2....goodbye.
That’s stupid, I don’t understand why those are bad questions. Rebates apply to employment. I don’t get what’s wrong getting to know a client please tell me. Second off Finance or Lease. Do you want to see a price on a finance or a lease. Smart people lease too or Finance not dumb questions. If you qualify for a 5000 dollar rebate for Military wouldn’t you want it I know first responders would. I understand if they ask before we found a car. As a salesman I adjust to what my customers tell me. If they have a goal they are looking to accomplish that’s how I go about my business. People make more money on televisions & iPhones and etc, etc, but nobody complains about that. Car Salesman are humans too and, have bills to pay. There are shady dealerships of course but Salesman have families and they need to provide and if they come off pushy they may have mouths to feed and that’s their fault for selling desperate.
@@49ersfan21 then be a better salesman and don't get upset at this guy's decision making. It was his choice to use the strike approach. It's not good to start with those questions like the video said, so maybe you can learn and be better able to feed your family. Being a salesman was YOUR choice, not OUR burden or responsibility.
@@49ersfan21 Then they need to find another job. Salepeople make sales when the customer likes them AND their product, and the product is priced fairly. I rank car salesmen along with politicians, telemarketers, and whores. You want my money? Treat me fairly.
Hello great video, I live in the UK but I can see that the same things apply to UK rip off salesmen thank you for helping me identify a bad car dealership, I usually buy Mercedes but the same things happen at my local dealership, I can see my last purchase was the wrong one which I can see now after watching your advice. I will not make the same mistakes thank you.
I bought a 7 year old car off a dumpy used car lot. Talked them down from $4300 to $4000 out the door (tax license everything), the next day the car lot owner calls me and says he thought I was interested in the Toyota Corolla, and drops the price from $4000 to $1800. The Corolla had something wrong with the engine. I even told them that when I first test drove it. Weird! And originally the salesman kept trying to steer me towards the same model of car that I bought saying "but this has a new paint job". I said paint jobs cost nothing compared to mechanic work. I've had the car for 30 years now ! !
I’ve walked out of dealerships before. They ask those crap questions , or don’t listen to me. Then they are confused. I was in one dealership less them 5 min before I waked out once
I was asked, let's run Your credit report before I even looked at one single car. Same salesman wanted personal info like phone number as a greeting. This was just one dealer. I was even told he would get fired if he got no info on me. I drove away mad at that very moment.
Awesome! One of these "good" questions I would recommend being aware of. "Have you talked to your bank about financing?" I would recommend not telling the dealer if you have a pre-approval, as that impacts their backend gross and can limit your negotiation power on the price of the car. Keep them apprised that financing through them is still something you'll consider, even if it isn't.
mostly good advice except the part about having a 'pre approval". Pre approvals are a gimmick and are not worth the paper they are written on. Many banks and lenders and major auto loan lenders mail out pre approval letters saying that you have been pre approved for an auto loan. These lenders do this without having a clue what your credit looks like. We have people come into my dealership all the time acting like hot crap because they got a letter in the mail from Capital One, Ally Bank, West Lake, or some other auto finance company telling them they are pre approved and to take that letter to a dealer that works with that lender and pick out their new vehicle. Then their credit gets run and they are a 480 or 530 or some other score and we have to actually show them the lender that said they are " pre approved" completely turned them down. Lenders make money by writing auto loans. The more letters and emails they send out the more bites they get. Some of those people will be able to finance ( often times with companies other then who pre approved them ) and many other people will leave the dealership mad thinking the dealership messed up somehow untill they hear the same thing from a few more dealers and theyn realize their credit sucks and that the pre approval scam is just a way to getn people in. Credit Card companies send those same pre approved letters out in the mail and have the same percentage of people who don't actually qualify. If you want to use your own bank for auto financing then you should. But you need to actually get approved and get either a bank draft or check from them before you go car shopping
I meant an actual check for a dollar amount from your bank after your credit was ran, not an advertisement letter. If people are really walking into your dealership with those ads they get in the mail...well...I just don't know what to say. That's beyond stupid.
@@jwake4803....... I have seen it happen for years at several dealerships. Yes, a lot of people are absolutely stupid. Much like a lot of the people you see here on this channel. People with bad credit are always the first to complain about how the big, evil car dealership did them wrong but theyn always forget to tell the whole story. For example, I have seen people in these commernts talk about how they bought a car and then the dealer calls a few days later to tell them to re sign the paperwork at a different apr. I called Kevin Hunter out on this when he talked about spot deliveries and got him to admit in a comment on here that yes, there are plenty of dirty customers that are up to no good also. If a customer lies on the finance application about their job or how long they have been there, their income, residence, etc and the lender catches it then that bank will now refuse to fund the dealer for that vehicle and the dealers onlym option is to have that customer sign with another bank or take the vehicle back. This is why everyone signs a legal document called a Conditional Delivery Agreement when they take the vehicle. Also, people gripe about vehicles not having prices on them. The reason is because the prices are absolutely different for people depending on their credit. Someone that has bad credit that is approved will make the dealer less money or even cost the dealer money based on the fees the bank charges the desaler to write a risky loan like that. If a vehicle is selling for 19995 then someone with a 750 credit score can absolutely get it for that. Someone with a 510 credit score will be told that vehicle is selling for 21995 because if a bank approves them they will tell the dealership that they are requiring a 2000 fee because the loan is so risky so that after the 2k fee is paid the dealership still gets paid the 19995 but the custo mer paid 21995 simply because his credit sucks and he doesn't believe in paying bills that he owes.
All true, which in turn solidifies the fact that Kevin's advice prevails. Don't try to buy too much vehicle you can't afford, don't be an idiot with your credit, and don't let the dealers push you around. I don't believe your scenario is a good argument for not advertising the price of a car. If you have your vehicle priced fairly and somebody with shitty credit attempts to purchase it at $19995, then why not impose that $2000 fee in the finance office due to the fact that the bank requires it to approve the loan? Either way, that cost is, and should, be incurred to the consumer, not the dealership. Also, if a customer commits fraud, why isn't the standard procedure calling the police, repossessing the vehicle, and pressing charges instead of making them sign a corrected contract?
While I was having my car serviced at the dealership, I was walking around the showroom for a few minutes while I waited for my ride and I was chatting with the salesperson. He knew I was not in the market for a car, but there were no other customers, so he was just keeping busy. He asked me what was the best feature of my current car. I said the lack of payment was the best feature. He thought that was the best and funniest response he ever heard. That sealed the deal that he knew I was not even thinking about upgrading anytime soon.
the sale person we dealt with for a new Subaru, she did None of the Bad Salesman things and All of the Good Salesman things and more... she was wonderful
That's awesome! We would actually be interested in talking to her, because she's the type of salesperson that helps to change the car business. Tons of people ask us for referrals... so if you'd like, send us contact info to info@thehomeworkguy.com and let her know we'd love to talk to her!
Hello, great videos. I have had many dealership experiences. Here are a few of the early questions that stick out the most. I was once asked about breaking down on the side of the road in an attempt to set me up for some overpriced roadside protection. I just asked back, why, does this car break down a lot? Another time my wife and I were shopping for a car. We had already been to a few dealerships and I was getting tired. We went to one dealership and they were horrible. So bad that we just said forget it and said that we were leaving. He followed us to the door and asked me what it would take to get us to buy a car that day. Well I gave him a suggestion that made my wife blush.
Thanks for your comment, Lee. It's always nice to hear from somebody in the car business who can be honest about the problem dealers present to customers!
I used to sell cars. The only time I used to ask about kids was after the test drive and during the walk around. So I could show the latch system. Really neat and important. Our dealer was more in tuned with customer and had awesome trainers. Now that I don’t sell cars anymore and buy mostly new cars, if I get the green pea, I love it. I usually will pay a little more if they’re good. If I get a jack like was described, I grind them into ground. I don’t mind spending the whole day at the dealer grinding him and his closer. But I enter a dealership knowing EVERYTHING about the car.
Thanks for sharing your experiences! To our car buyers out there... as you see, even a seasoned salesman doesn't visit the dealership without having done his homework first. Nobody should be out car shopping if you're clueless. There's so much you can do to get it right before you ever leave the house.
I had a salesman one time ask me if I was just kicking tires. My reply, kicking tires does nothing but give you a sore foot. I asked him if he was truly a salesman or just a jerk. Then I left.
General rule of thumb... Never answer any financial questions until after you're picked a car.
My husband offered to buy me a new car with his large bonus from work. I studied different cars and I went to the dealership by myself and planned to buy a new car. Ive watched this channel & went in prepared. I walked in & the salesman's name was Bruce. I told him I'm not going to pay sticker price and I want this, this & this. He immediately got an attitude and said that's a lot to absorb. He started becoming defensive and never was nice to me. After about 10 minutes I said never mind, Ive already decided I'm not buying a car from you. He said loudly "You've got a problem". When I drive 30 minutes to the other dealership and get my new car I'm going to pull up front and ask for Bruce and point to my new car and say loudly you could have had my money if you weren't such an ASS!
It sounds like you walked in the dealership with an attitude. You never start out by saying that you aren’t going to pay sticker price.
I was examining cars at a Chevy dealership and I asked a salesman some questions and he asked me if I would pledge to buy a car today before they look up my answers. I was amazed that he would ask me to promise to buy! No was my reply. He said what if I am wasting their time asking car buying questions even if I do not intend to buy right there and then. "That's just the job you have and the price of doing business," was my retort. Outrageously presumptuous!
Wow. I would have just laughed. What an asshole.
That is a strong psychological trick it's called the power of commitment, many people will not back out of a commitment.
@@MrNorthstar50 Yeah, I was about to first reply to that salesman if I commit to buy but walk away, would they sue me? Not that any court in the US would grant any remedy to such a meaningless unilateral promise. But I just told him no.
Likely that salesman wont last. Ridiculous to think someone would show up and buy that day WITHOUT answering questions. Likely they prey on those who end up with buyers remorse and over their head of payments.
Those dealership salesmen are under tremendous pressure. He probably was about to get fired.
I went to three different dealerships and they all asked me what I did for a living so I told them I was a Himalayan goat farmer
Zing! Good one. My father, who was over weight used to reply to people who asked inappropriate questions that he was a retired ballet dancer.Sometimes, since he grew up in Northern Florida, he would say he was in show business. That he worked for Ringling Brothers and when they rode the train from one small town to the next, they had a parade down Main street to attract people to the circus. He said his job was to follow behind the elephants with a wheel barrow and shovel. He was corney and a character.
@@judithneeley5229 sounds like he was master troll
Skirt the issue of what you do for a living, but respond, "Do you have any problem accepting cash? Would 4 payments of $9,000 be a problem?"
🤣
@@ericfleetwood6744 Never say you're paying cash up front. No.
Back in the 70’s when trying to buy a car, I actually went to a phone booth across the street to call the police because the salesman would not give me my car keys back after driving it to determine a trade in value. He said he had to keep talking to his manager to get me a good deal. I saw him eating his dinner in a room off of the showroom floor while I sat waiting. When the police showed, I got my keys back. 2 weeks later I saw the sale guy working the pumps at a gas station. I still remember the guys name. I love Karma.
Same thing happened to me and when I demanded my keys back he threw them at me. If my wife hadn't have been there I would have ensured he would have needed an emergency visit to the dentist.
@Ernesto Santos I can't remember the name of the case, but it is a classic Torts case in law school. A dealership made the plaintiff's keys disappear. He left the dealership and sued for Conversion, taking his property and making it theirs. (Like theft, but civil law, not criminal). He won, and the court awarded him the value of the car. In effect, the dealership had bought it at retail value.
UPDATE: I found the case. Russell-Vaughn Ford, Inc. v. Rouse. (The dealership's name appears first because the case is an appeal from a trial court ruling in favor of Rouse, the plaintiff. The dealership is the appellant). In Rouse, the Alabama Supreme Court upheld a jury verdict of conversion when an automotive dealer refused to return a car owner's keys to him because it prevented the owner from using his car. (Russell-Vaughn Ford, Inc. v. Rouse, 281 Ala. 567, 206 So.2d 371 [1968])
@Robin Strong A spare key for most modern cars is not a "throw away." If the car requires a programmed chip the key costs $150-300. More fun to announce that you want to leave (in front of witnesses), then call for a ride. Then sue for Conversion.
You should have asked him to pump gas into your new car and tell him that you bought it from his coworker.
Wow! That's crazy!
I just bought my first new car on Halloween. I spent a lot time on this channel before visiting a dealership. I actually walked out on the first visit. They called back the next day willing to make the deal I originally wanted. I'm so grateful to this channel. I saved at least two grand because I knew "mostly" what to expect and was willing to walk if if it wasn't what I wanted. It felt so great!
Love it. They called back. Iove it. Walk in like a Boss
WTG Megan! Heck, I don't even know you but I'm proud that you stood your ground and came out on top of your car deal!
I think this is one of your best and most helpful videos, and I watch them regularly. Great info here.
You owe Kevin the two grand😁
@Sherri Rice The way I look at it they are usually wasting YOUR time. Try this. When the sales-jerk approaches you the first statement you should make is this. "I am a very busy person and value my time. Therefore, when I walk into a car dealership my intention is to buy a car. With that established, I will give you a maximum of one and a half hours to consummate the deal, that is, of course, if you can offer me a deal I consider fair. If I am not driving out of here with a new car by the time the hour and a half is over I am walking out of the dealership."
Starting on the right foot always throws them off balance and makes them understand they are dealing with someone who will not fall for the sales BS. I know it sounds harsh but because these people aren't always listening to your needs you need to wake them up.
When I am asked what monthly payment I’m looking for, I always say, “It depends on the price of the car.” I have also found that you should never indicate you’re ready, until you know what car you want, then learn everything about it. In my opinion, when you know more about the car than the salesman, you’re ready to negotiate.
Sadly, you might find that to be a case the minute you pick out a make/model. I run in to salespeople that can't identify stuff like which engine the vehicle has, etc. They'll say things like "that feature is part of the 302A package" and I'll say "Actually, no... It's an OPTION if you have the 302A, but you need the 500A before it's standard equipment." Their eyes get kind of big, and they start looking at their shoes. They know they're in over their head. I feel bad for those guys. They're no where near properly trained.
@@evanwindom3265 I’ve had the same experience. I don’t feel bad them though, because they are trying to separate me from more of my money.
It's like the bad salesman is saying "Are you here to waste my time or give me a quick commission? Should I bother to help you if you are not focused on spending right now today?"
Last time I went researching my next vehicle I took my 65yr mother with me. My mom is the type that will talk your ear off if you let her. Just give her a starting point and she's off! So while I leisurely looked at the vehicle I might buy the salesman never had a chance to go into his routine. My mom never shut up long enough to let the salesman say anything so I was never pressured with any of these silly questions or pressure tactics. I'm still researching my next car and I'm still taking my mother along. She lays down the cover fire and I look at cars. #HomeworkGuy maybe you should do an episode where you share the idea of taking someone along (preferably an older person with lots of stories to share about the grandkids) and distract the salesman from ever getting a chance to ask all these annoying questions.
Love it.
This is FABULOUS. I know just the person.
If your mom is like mine, he knew everything about everyone in the family before it was over.
I was at the dealer yesterday, one of the questions he asked me was, “ do you have kids” Kevin, thank you sir, Excellent information!
My second comment: Sales people and dealerships have to learn that if you want people to be fair with you, you have to be fair with them. Case in point: It was a motorcycle dealer, but same principle. I had bought two bikes from a dealer and salesman who always treated me well and fairly. When I bought my third bike there, I was upside down on my trade-in. The salesman made a mistake. When he calculated the difference between what I owed on the trade-in and what it was worth, he deducted it from the loan on the new bike instead of adding it. I pointed out the mistake. It was late in the day, and he must have been tired, because he argued with me. I insisted. He finally went and got the GM, who looked at the figures and said, "Holy %$#&! She's right!" They were very appreciative of my honesty. Coda: A few years later, when my bike broke down about 80 miles out of town on my first day of a big vacation, they sent a truck, picked me and the bike up, brought me back, and they stayed there all night to fix it and get me back on the road the next day. No charge. I had gone out of my way to be fair with them, and they more than returned the favor.
"Are you looking to buy today?"
"Yes, at the right price"
"What kind of monthly payment are you looking for?
"I am not concerned about monthly payment. I only care about out the door price."
I am a car salesman and I absolutely LOVE your channel. I work for a small car dealership in fort worth Texas that does not advertise but consistently receives prestigious awards because of the very thing you discuss in all your videos. Best regards my friend!
These videos make me want to go car shopping even though I don't want or need a vehicle.
It feels good to be armed with information, and then to let them know you're nobody to be messed with. The sales guys are always a little stunned when a well prepared car buyer walks on the lot. Information is the great equalizer!
I work for BestMark mystery shopping from time to time and they often post jobs for car dealerships. I don't know all the mystery shopper companies out there, but it's a great way to make a few extra bucks, while putting all the knowledge from this channel to good use!
@@beccalynn2626 wonderful suggestion! Sounds like fun too!
@@KevinHunter Agreed! Almost everyone will be car shopping sooner or later, and it can be so stressful. I tell everyone about your channel when I know they're looking. Best channel like it.
I think there may be mixed views on which one of these is a good sales man. The ones who prey on customers are the ones who get promoted and the ones who try to be 100% honest all the time are the ones that usually dont last in the industry.
I see these questions, both good and bad, and it's not just a car dealer problem. I own a firearms business and I've seen so many bad salesmen see someone come in for a gun, that has no idea what they're wanting/doing/needs, and immediately push something on them based upon stereotypes or a need to flog something. The stereotype of this is pushing a snubnose pink revolver on a lady. I hate seeing this. First things I always ask: what's your needs, what's your experience level, and what's your budget? I know that last part would likely be verboten in car sales, but it helps me frame what their options are around the price. Knowing what their needs are tells me where we need to start aiming. I'm not going to recommend a PSA AR to someone who might be using it for home defense due to their absolutely atrocious build quality, even if the price is right for them.
I went to our Ford dealer to browse their used inventory for an SUV. I was approached by a sales person carrying a stack of papers. He didn't even say hello. He shoved the papers at me and said you "have" to fill out this questionair so we know what you want. I replied that I wasn't going to do that. He then said he needed that so he didn't have to spend hours showing me cars. This was on a Sunday afternoon and I was the only shopper on rhe lot. I told him to leave me alone and if I found something i would come and get him. I left their lot and went elsewhere. Two hours later I bought from another lot. Couldn't help mysef, drove back to their lot, parked outside the window of his cubicle so he could see the intransit sticker and gave him a friendy salute.
Remember the scene in the second Jurassic Park movie where the macho men are walking through the tall grass and you see the trails of the predators converging on them? I had that feeling when I got out of my car at a Hyundai dealer and immediately saw 3 different sales people converging on me. The first guy to get there immediately started asking me the financial questions. It went like this:
"How much are you looking to spend?"
"I'm not looking to spend, I'm looking at cars"
"Well, what kind of payments did you have in mind?"
"I don't have payments in mind, I have cars in mind"
"Well, what are your current payments?"
"What payments?"
"Well, how much did you pay for your current car?"
"Nothing, I stole it from a dealership that left the keys in the cars overnight"
After which, he left me alone.
Your channel is a great public service. You rock.
*a great
Not an great
@@allemander ....and don't you hate, 'alot' too! I see that a lot! 🤭
I had a salesman focus only on color, type of fabric and other cosmetic things because I'm a female. I wanted to know about mechanical things and told him so. But he kept up with his sexist comments, so I warned him if he continued on that path, I would leave and go to his competitor next door. He just couldn't help himself, so I did leave. I also went nexr door and bought a car. The next day, the guy had the audacity to call and try to get me to return. I took some pleasure informing him he was too late, I'd already bought from his competitor after I left his dealership. He lost the sale. He did not listen to my needs and could not get off his script.
LOL, I like this story!
Wow just made me realise I had a good salesman, every time I visit , he asks if everything is okay with me and the vehicle, is there anything he can help with , he has got my car repaired out of warranty free of charge, also makes sure my car is cleaned when I visit ,
Was car shopping a few years ago and I had told every salesman what, specifically, I was looking for (CPO of a specific model within the last few model years). The next question out of their mouths was "what is your price range?" or "what is your desired monthly payment?" I think it was used as a litmus test of "new or used car?", but they should have started with that. And I can see the logic in asking if there are a lot of uninformed buyers who don't know how car price translates into monthly payment. It would certainly save the buyer time. I can also see how it's intrusive, which is why I told all of them about $100/mo less than I was willing to pay.
I eventually bought from a salesman who spent over 4 hours with me over the course of 4 days and three test drives. If I still lived in that city I would visit him again when it's time for another car.
I'm 57 and have sold cars off on threw out out my whole life, people can see threw salespeople who are not truly interested in filling not only their needs but making sure they feel like your not taking advantage of them as well, if everyone involved in the purchase is satisfied and understands the lot needs to make fair profit you have made a life long customer as well as their friends and family. The last lot I owned I had a family who had purchased 17 different vehicles from me and said they would never buy a vehicle from anyone else, the bonus is they were truly friends.
It seems so crazy that they wouldn't just want to sell you the car you want. Even if they want to be greedy, no sale is zero profit so they should always focus on making the customer hapy first.
A pastor friend used to sing a song that was on the radio, titled "Don't let the devil ride, cuz he'll surely want to drive!"
What you have to bear mine.. a Salesman is not your friend ..once he's made the sale he doesn't know you anymore..
Pretty much. Wait a couple days and come back, and they'll have a hard time remembering you.
@@KevinHunter you are so right my friend is why I love your videos You'll Be yoga awesome and you tell the truth and it's good to prepare people who want to know if they want to buy new car... in my case I'm lucky cuz I've never bought a new car in my life love one day I have it repossessed cuz the payment plan ..never again after that..
Indeed,, as soon as you pass from sales to finance they don't know you anymore.
@@abc24601 that is so so true that happened to me 20 years ago when I bought my first brand new vehicle I'll never buy a new Rick again ever since that day...
@@skapunkoialternativeliving6522 Same experience here buying at Toyota in Santa Fe, NM. Next time I was in the market for a car I skipped them directly. Shopped other brands and ended up with Honda.
Back in 1995, I was searching for a 6 speed manual Camaro Z28. They were extremely hard to find. I showed up at one of the dealers and started looking through the windows of the Z28s they had. I was looking to see if any were 6 speed manuals. A salesman came up to me and said, “I saw you pull up and I knew you were a Z man!” I nearly barfed.
Would have been cool to actually throw up on him. Just sayin.
1st time I ever went car shopping was a few years ago when I was 21 years old. Went to Tim Dahle Nissan in Murray, UT. I was approached by the nicest car salesman I have ever met. He asked me all those good questions. The ones that SHOULD be asked when talking to someone that has never gone car shopping before. I told him I needed to think about it first. Just then another car salesman basically pushed him out of the way and tried to pressure me into buying the car that day. I still remember the words he told me, "Why can't you just buy the car today and refinance later?" The nerve of that guy. Financing was no issue, however, he had the audacity to say that to me. I was appalled.
Excellent channel! Before going to a dealer, know exactly what car you want to buy. For example, Mercedes SLK, 2014 or older, hard top convertible, heated seats with heated neck, 6-CD changer, less than XX miles. Maybe they will try to up-sell to an SL or down-sell to a C. Stick to what you researched and exactly what you want. "Do you have a trade?"...NO. "What payments are you looking for?"... zero ... Tell them NOTHING and play within the bounds of the 4-quares Kevin has laied out. Take and talk about only ONE square at a time. When that square is finalized, move on.
I went to a dealer and the person told me that they were not a salesman. I told him then I am not a customer-
The most rude salesmen we had was when my husband and I went looking for a van....another baby on the way. Whenever I asked a question the salesman would look at my husband and answer the question. This happened time after time...I was pissed. Then to take the car out for a drive. He handed the keys to my husband which I just walked up and snatched away from the salesman. Needless to say, I took him on a ride and promptly walked away without even going inside the dealership once we returned .
Hey Kevin, sending you a big thank you. I watched a few of your videos, took notes and studied the process. Then felt I was ready for a couple of test drives. I was well prepared for the entire process. Cordially walked away from the first two test drives when the negotiation wasn't quite right, The next day the salesman contacted me. We agreed on price, the closing costs were correct. Then the financing guy tried to get me into a higher payment. I tactfully stuck to my guns. Referred to an auto loan calculator I had on my cell phone. after a few ries he finally agreed to the correct payment and we had a deal. Thank you so much for your expertise and exceptional videos. You saved me a lot of money!!
That's the kind of news we like to hear! An informed car buyer doesn't have to feel intimidated by pressure from dealers. Instead, you just recognize it as part of the game, and roll with the punches until you get what you want. Well done!
@@KevinHunter This is exactly right. If the buyer knows the game as well as the dealer does, there's no fear, no pressure. Just the right car at the right price on the right finance plan.
Great informative spot - as usual. I’m in Sydney Australia and we employed some of your tactics on our recent purchase- worked out great!! It took a while to find the right dealership ( walked out of a few ) . Goes to show car salesman are the same everywhere . Many thanks !!
I always buy from a dealer that has a fleet manager, he gives you one price, you buy or don't buy, and the price is several thousand dollars less than from a saleperson, and bring your own financing.
I once had a computer salesman tell me that maybe I should go ahead and sign because he felt I was nervy about signing my signature. This way I would get used to it and feel more comfortable when the final contract was ready to be signed? WTF? He lost the $40,000 sale for my dealership office computer. I was the owner. Told him to leave.
In 2006 we shopped for a Toyota Camry. The salesman was a fast talker but we realized he was honest with us with no pressure. There was no Camry we wanted on the lot and he suggested we look at a trade-in that they had taken in that day. It was a 2004 Toyota XLE V6 but it had not been serviced or cleaned up. However it was everything we wanted. He gave us the price, we told him what we would pay and we are still driving that car in 2020. We had arranged our own financing and we sold our previous car privately.
The one question that runs me off from a dealership is “what payment are you looking for”. My reply is simply “I’ll worry about my payment, your job is to sell me a car”. And I walk out.
Would you do that to a real estate agent if he/ she asked you how much you are looking to spend on a house?
@@marshallrosen498 absolutely, it’s up to me to know what I can afford.
@@marshallrosen498 but that said a car buying and home buying experience are two different complete animals.
@@marshallrosen498 what the hell real estate agent asks what mortgage payments can you afford, dumbass?
Man, good content. just last night went through that but I followed my gut instincts and walked out once I got home I went online and found out that the only vehicle I liked had a marked up of almost 5K.
Some of the worst salesmen are the pushy ones that try to slip you a card and try to Shadow you even before you even start looking at a car on the lot. and what Kevin had just talked about on his videos today about the bad questions, that was right on the money. They actually teach these sales people how to be pushy and high pressure. And I was looking to buy a car in the finance but most of the dealerships that I went to in my local area weren't that great . So I'll have to save up enough money for a really good high down payment and possibly go that route... But Kevin is spot on about the back questions. I've walked out of five dealerships in one day because of the same tactics
Great video as always. The best is when they say. Let me send you a credit application before you even say what car you are interested in. I never responded back to them. Take your time remember you are the customer.
I’m a career military officer (25+ yrs) and my wife is a career registered nurse...between the two of us, we make pretty good money. When I’m not on duty I dress down. The assumption when I. Walk into the dealership is that my income isn’t great. I like having fun with the salesmen...especially the ones that look “through me” when I finalize my purchase.
I love when salespeople say “our cars are barely marked up compared to other dealers.” Or better yet, when they say they aren’t allowed to share the invoice price, money factor, residual value, etc. 🤦🏽♂️
I will give you one worse, this happened at a kia dealership (the one in Victorville CA). My wife and I were looking for a specific vehicle. We encountered a young woman who was nice and helpful. She was showing us around the dealership. Then bam! out of no where one of the old guys who we think has seniority came and sent her off elsewhere. He was rude to her in front of us. To top it all off he kept insisting that we buy a different car a used car. We left and will not go back there again.
Should have told him you were doing business with her, not him.
@@TrussttN01 we just left instead.
When I had less than great credit and tried to buy a new car (my first), the salesman told me I could afford almost $900/mo. I explained that I had bills, kids, a home, etc, and he proceeded to tell me what I could afford. 😂 Needless to say, I started to walk away and a much better salesman approached and we worked out a deal.
They always want to ask me about desired monthly payment almost as soon as they meet me. I shop around a lot and most dealerships start off with this question. The second most frequent question I get asked is about a trade in.
The time a car salesman started telling me about his wife had a $7000 surgery and he's really strapped, walked to work cuz no gas money, while *on a test drive *. I turned the car around and dropped it off and left him standing there without another word.
Worst question (after saying “I need to have my wife/husband see this car/see this deal before I can commit”): “Do you always need your wife’s/husband’s approval before you make a decision?”
RUN!
Naw, I just tell the truth: "HELL YES!"
"I'll give you (a number that's about 80% of MSRP) right now for this car. Is this a decision you can make yourself or do you need someone else's approval?"
That's a lot of fkn nerve!
How many times do they run to someone to ask about things?
Kevin, was asked over and over from a "somewhat" reputable dealer in my area, " what's your monthly payment max" I continually told him, over and over again, I'm not thinking of that... price of car with no add ons is my goal. We came to no agreement and I left. He has NOT called back. Guess his profit is important to him. Thx again.
Yeah, your money is important to him, not your satisfaction!
Paul Miller
For every customer like you (the difficult type) there are 10 suckers right behind you who won't be difficult. So, they don't want to waste time with you. All vehicle sales people, finance managers, and service departments are trained by the dealership to be scam artists. If any of them were honest they would not be working there very long. I have never found an honest dealership. And this goes for RV dealerships except that RV dealerships may actually be worse as the price of RV's is legitimate theft.
"But my name isn't Max!" LOL
you have yourself a new subscriber. you were going off in this video!! i love to see it. you’re awesome
7:09 My parents bought a suv the sales man told them flat out that it had the complete tow package...... it did not, they ended up returning it a week later and chewed out the manager
Come back in 3-5 years? I haven't been in a dealership since I bought my car in 2009.
You are not their bread and butter. Most Americans buy at least one car every 3 to 5 years.
A lot of people buy cars at least once per decade so if you have a spouse then you’ll be in the dealership every 3 to 5 years
@@wmason1961LOL!! Not True. The average vehicle on the road in the U.S. is 10.5 years old.
@@speedonmodela2109 and it has changed hands multiple times by the time they are that old. Most of them.
Kevin, great information as usual my friend! I learn so much from you. Even though I'm some year's away from my next car purchase. I'll be more than ready. And I have a good friend also named Kevin lol. He's looking now, and I always send him your videos, including this one. He's learning how some dealership and sales people are straight thieves! Keep up the great work, Frank from GA.
When I went to fill out paper work and pick up my new Subaru WRX. The sales guy asked me on multiple occasions “are you excited for your new car.” I just replied every time “I’m just keeping myself level headed”
My wife had a salesman ask her once if we could afford a certain payment over the phone. She laughed at him and said as a matter of fact we can, be we won't. She said he got quiet. Then she said we won't be buying from you. Bye.
Excellent.. yes been asked all the bad questions and I am so greatful to have found this site ... as I am learning to be a good car buyer.
THANK YOU!!!
I had a salesman refuse to give me their asking price. He wanted my paystub before he even gave me a price. I laughed and walked out!
"What is the first trip you will take with your new car?" Ask them "Why? are you going to pay for it?"
Or just say, "Home, numb nuts".
It's a question to get you emotional. To get to picture yourself in the selected car.
Because he is suspecting you won't have a first trip for the next 84 months :)
"I don't drive when I'm tripping."
"My first trip in my new car will be to go home from someone else's dealership."
Kevin,
You rock, I intend on watching all your vehicle buying videos before I walk into a dealership. As always great advise.
Thank you sir for this video. I was bullied a lot as a kid and as a result I have always had a hard time with conflict, and people thinking negatively of me if I was confrontational even in a polite but firm manner. The first time in my mid 20s when I went to a local Lexus dealership looking for a used car the sales guy was very pushy, saying that there wasn't much room to negotiate on the car, arguing that I couldn't get it inspected and finally giving me barely enough time to get to my local mechanic and back early on a Saturday when I finally told him I would not buy a car without one. Even the test drive was very short as he would not let me do much with it. Every decision was challenged and rushed. I was anxious even at home and had difficulty sleeping because I felt out of control. I finally got the vehicle I was after through a private seller and for a good price. I prefer private sellers as there isn't so much confrontation to deal with and generally speaking you are treated with more respect and all one has to do is talk purchase price. I've had the ES300 for a good 7 years now and it's 18 years old so I am looking for my first hybrid or plug in hybrid so that means I may have to go back to a dealership. I do really feel more confident in myself and deserving of respect and dignity after watching a few of your videos tonight for the first time. I think I will stick with a no-haggle dealership if possible as there are quite a few here like Toyota and Ford that will let you test drive just like any other dealership, but if need be I think I can enter the lion's den so to speak if I need to. So thank you very much for that confidence boost. I work hard for my money and treat people with respect when I sold my first vehicle privately, I deserve the same when buying one.
Once, just looking for a used car on a dealership lot, I was told by a female salesperson with the same last name as the dealership: “ I notice you aren’t wearing a ring. If you buy a car from me today, I will go on a date with you..” . Yes. Seriously.
Dear, are you aware that prostitution is illegal in this state? :)
I’m happy this channel grown so much!
Used car sales was one of my many previous jobs and I certainly wish I would have been privy to this info those many years ago.
I bought my 2010 Black Honda Civic back in 2014 from a private seller with only under 25,000 kms driven. It was basically still brand new. Still driving the car till this date with under 85,000 kms on it. Will probably keep it for another 5 years.
This is such a great free channel to support. Thanks!
Would you do a good time to purchase a vehicle? 1) The best time is end of year as the dealer what's to make/break end of year sales goals. 2) is the middle of the year for previous reason. 3) Is the second and third quarter and 4) last but not least is end of the month.
I've learned to play a game with them of making them believe i will finance with them and be stubborn on price, then once they cave and put the price down on paper and sign it, you hit them with your pre approved financing with the price locked in writing. They'll hate you, but just remember its part of the garbage dealership experience that needs to end and have a direct way to buy from the manufacturers
The last time I walked in to a dealer I asked the salesman- " Are you qualified to make a deal for me today or will you need to talk with a sales manager at some point?" Usually they ask if I am qualified to make a decision to BUY the vehicle without clearing it with my wife first. Of course when it came time to crunch numbers at the end and he had to go see the manager to get final approval, I told him he wasted my time and I walked out.
Orr Kia in Bossier City LA. Left and have not recommended them. They have deleted my honest review from online. They are out to make the all mighty dollar. They don't honor advertised price.
.. well here's the thing that an ex-girlfriend of mine was smart enough to do. Because the Kia dealerships are known for double backing down on their prices. She printed out from the internet site that they had it on. when we went to the dealership they tried to Goucher for $3,000 more but she wouldn't budge. And as a first time car buyer herself she was very savvy to their tactics after we talked about it on the way over. See if the good salesman aren't asking the right questions then you're going to get jipped over with the 99% bad ones that are out there.... Sad but true but there's probably a small percentage of actual good dealers..
One of the new work van I bought I has a list of what I wanted and basic conditions for a sail. Walked out of most dealerships, then that one changed hands, it became one of “those” dealerships no sale
In 1970, the family dentist was very young, having just begun his practice. Him and his hippie wife went to the Mercedes dealership, with him having the cash in his blue jeans pocket.
The salesmen ignored them even though he tried to get their attention.
Suddenly a customer recognized him and called out "Hello, doctor [Smith]!".
As soon as they heard "doctor", the salesmen were all over him like seagulls on a sandwich, and the doctor got disgusted and left.
Great video, Kevin. I’m shopping for a new car so I think I’ll buy one of your sweatshirts & wear it when I go for test drive
Not only do you have a beautiful voice, your knowledge and presentation really comes off well.
Thank you for the truth. It's such a rarity!
Wow, thank you! Glad to have you on board with us!
I once went to a motorcycle dealership with the intention of driving home on a new motorcycle. The sales person refused to even answer questions or negotiate anything until they ran a credit check. Because I was ready to buy, I gave them the info. He came back and acted surprised that my credit was good enough. But, he still refused to negotiate until I signed some paperwork. He kept saying, "don't worry. We'll take care of you." I told him I wasn't signing anything until we agreed on the final deal. He wouldn't budge. I left.
You always fire me up Kevin! Thank you for the empowering experience in car buying.
Good stuff. Will be using these tips.
I think asking about how I plan to pay before I've picked out a vehicle is as inappropriate as any of the earlier questions. I would not answer that question except to say--I haven't decided. That will depend on the kind of "out the door price" I get.
I don't even need a new car but I want to go to a dealership just to try this stuff out now.
Hey Kevin... #TheHomeworkGuy I found my M56.. Well, actually a 2015 Q70S 5.6X.. Yes the elusive v8, sport, awd... Asking price was 19.. Book is 19 to 26... Got it out the door for 18289, without taxes.. Purchased out of state and deferring taxes.. Only thing on the sales contract was 30 day temp tags for 39 and a 250 dealer fee... No other doc fees or destination/delivery or nitrogen nonsense... This was a complicated sale/purchase, overall taking about 4 weeks to complete, and got them 1000 under asking price so i didn't fight the dealer fee. I definitely used some of your teachings in this deal and it payed off.. Thank you very much!!!!!!!!! Even though i have made my purchase, i will continue to watch and learn, as i always know SOMEONE looking to buy a car.. And Iam always eager to learn things for next time... Thanks again Kevin!! Please keep this stuff coming!!!!!!
I was buying my second car from a local dealer and had agreed an accetable price for both purchase and trade in At that point the ''senior salesman'' took over and said that the buying price was £1k more when I said that we had already agreed on a price his comment was that the salesman was just trying to see how low I would go!!!!! I went a lot lower and offered £5 only and said I would only talk to the original salesman or the manager I concluded the deal with the manager for £500 less and the ''senior salesman'' was sacked
Last year when I was looking at cars, I contacted several dealers through the website and asked what their bottom price was on certain Vehicles. They all would come back with, we are so wonderful you should deal with us, give us a call. Sometimes I have to exchange two or three emails and it would still come back with the same answers. Needless to say, I told them they were useless and continued my search.
This is so awesome!! I already paid off my car, but this makes me want to go shopping all over again! wish I would’ve had any of this negotiating info before; it’s way too easy to get walked all over when you’re a shy girl who’s into cars :(
take a friend with you. I went to a dealer with my wife, told the sales person that the car was to be for her and he needed to talk to her and not me. He kept coming back to me so I when to the manager and asked for a salesman that knew how to listen or I would leave. Studies have shown that single women are more likely to get taken of when purchasing a vehicle or getting it serviced.
The good salesman questions are all questions I ask when my family ask for vehicle recommendations..... I've been known to do my research on vehicles and while I'm partial to larger vehicles I know that sometimes people need a smaller vehicle.... gas isn't cheap anymore and sometimes you need something with a smaller tank and engine to make sure you can cruise around to where you need and want to go without worrying that you won't have the funds to enjoy it
This is so good!! I've watched several of your videos and I feel more empowered to make a great choice for my next vehicle.
Great to hear! That's the goal of everything we do. Smart, savvy car shoppers can actually enjoy the process because there's nothing to be afraid of when you understand the game.
The 5 dislikes are from the lot lizards down the street.
You're quite right. We've never published a video without attracting a few lot lizards. We consider a badge of honor when they come here to complain.
@@KevinHunter I would like to see you answer some of the lot lizards
A Volkswagen dealer asked me “what would it take to make you a part of the Volkswagen family?” Sickening. I had told them three times that i needed a certain option (power folding mirrors) and they did not offer that. So no deal. Fortunately i declined to give them my phone number while they “researched” this. And gave them a mostly junk email. You gave that advice in another video. Thanks Kevin! #thehomeworkguy
Great tips as always. I'm glad I have been financially responsible and smart and employing all these tips when shopping for cars. The only problem is, it has been really hard to align everything and dealers seem to lose interest as soon as they found out a customer cannot be tricked. They rather wait for the next clueless guy than working with a smart customer and losing profit. YMMV but that's what I found, in Canada at least...
Kevin, thank you so much as always. Last week I waited for a salesman I read up reviews on, who happened to have a day off. Upon arriving, 2 days later the car was sold. It was loaded with the max of my desires, colors, extras etc. That said a little bummed, but I would hate to have it the opposite way where I dont make smooth, and good choices along the way. I'll find another car no big deal. For this video, I hear all those questions above, and some dont bug me but other's do and are tacky. Could you post some videos specific to buying in "the pandemic" where we are distanced and NOT going to dealers as much until it is narrowed down. The order is still the same, but the time of being face to face, and what needs to be figured out ahead of time is a little different and there are other "social norms" such as squeezing for a deal before even seeing it, to determine if it's worth time stepping foot there to validate. Thanks so much!
Thanks Kevin. Great videos. I personally give the dealership 1 chance to ask an inappropriate question. I went to a dealership near my home and was asked what I do for a living? (ie what can I afford?). I told him that was strike 1 and he gets no more. My net worth is none of his business. He then asked if I am going to finance my vehicle. I told him that I have not decided yet and that was strike 2....goodbye.
That’s stupid, I don’t understand why those are bad questions. Rebates apply to employment. I don’t get what’s wrong getting to know a client please tell me. Second off Finance or Lease. Do you want to see a price on a finance or a lease. Smart people lease too or Finance not dumb questions. If you qualify for a 5000 dollar rebate for Military wouldn’t you want it I know first responders would. I understand if they ask before we found a car. As a salesman I adjust to what my customers tell me. If they have a goal they are looking to accomplish that’s how I go about my business. People make more money on televisions & iPhones and etc, etc, but nobody complains about that. Car Salesman are humans too and, have bills to pay. There are shady dealerships of course but Salesman have families and they need to provide and if they come off pushy they may have mouths to feed and that’s their fault for selling desperate.
@@49ersfan21 then be a better salesman and don't get upset at this guy's decision making. It was his choice to use the strike approach. It's not good to start with those questions like the video said, so maybe you can learn and be better able to feed your family. Being a salesman was YOUR choice, not OUR burden or responsibility.
@@49ersfan21 Then they need to find another job. Salepeople make sales when the customer likes them AND their product, and the product is priced fairly. I rank car salesmen along with politicians, telemarketers, and whores. You want my money? Treat me fairly.
Hello great video, I live in the UK but I can see that the same things apply to UK rip off salesmen thank you for helping me identify a bad car dealership, I usually buy Mercedes but the same things happen at my local dealership, I can see my last purchase was the wrong one which I can see now after watching your advice. I will not make the same mistakes thank you.
I bought a 7 year old car off a dumpy used car lot. Talked them down from $4300 to $4000 out the door (tax license everything), the next day the car lot owner calls me and says he thought I was interested in the Toyota Corolla, and drops the price from $4000 to $1800. The Corolla had something wrong with the engine. I even told them that when I first test drove it. Weird! And originally the salesman kept trying to steer me towards the same model of car that I bought saying "but this has a new paint job". I said paint jobs cost nothing compared to mechanic work. I've had the car for 30 years now ! !
"How much can you put down?"
"Zero" is always the answer.
Kevin and team serve up more great S.H.I.T. today! Knowledge is power!
I’ve walked out of dealerships before. They ask those crap questions , or don’t listen to me. Then they are confused. I was in one dealership less them 5 min before I waked out once
I was asked, let's run Your credit report before I even looked at one single car. Same salesman wanted personal info like phone number as a greeting. This was just one dealer. I was even told he would get fired if he got no info on me.
I drove away mad at that very moment.
Those are the worst kinds of dealers. Smart man to drive away.
Awesome! One of these "good" questions I would recommend being aware of. "Have you talked to your bank about financing?" I would recommend not telling the dealer if you have a pre-approval, as that impacts their backend gross and can limit your negotiation power on the price of the car. Keep them apprised that financing through them is still something you'll consider, even if it isn't.
mostly good advice except the part about having a 'pre approval". Pre approvals are a gimmick and are not worth the paper they are written on. Many banks and lenders and major auto loan lenders mail out pre approval letters saying that you have been pre approved for an auto loan. These lenders do this without having a clue what your credit looks like. We have people come into my dealership all the time acting like hot crap because they got a letter in the mail from Capital One, Ally Bank, West Lake, or some other auto finance company telling them they are pre approved and to take that letter to a dealer that works with that lender and pick out their new vehicle. Then their credit gets run and they are a 480 or 530 or some other score and we have to actually show them the lender that said they are " pre approved" completely turned them down. Lenders make money by writing auto loans. The more letters and emails they send out the more bites they get. Some of those people will be able to finance ( often times with companies other then who pre approved them ) and many other people will leave the dealership mad thinking the dealership messed up somehow untill they hear the same thing from a few more dealers and theyn realize their credit sucks and that the pre approval scam is just a way to getn people in. Credit Card companies send those same pre approved letters out in the mail and have the same percentage of people who don't actually qualify. If you want to use your own bank for auto financing then you should. But you need to actually get approved and get either a bank draft or check from them before you go car shopping
I meant an actual check for a dollar amount from your bank after your credit was ran, not an advertisement letter. If people are really walking into your dealership with those ads they get in the mail...well...I just don't know what to say. That's beyond stupid.
@@jwake4803....... I have seen it happen for years at several dealerships. Yes, a lot of people are absolutely stupid. Much like a lot of the people you see here on this channel. People with bad credit are always the first to complain about how the big, evil car dealership did them wrong but theyn always forget to tell the whole story. For example, I have seen people in these commernts talk about how they bought a car and then the dealer calls a few days later to tell them to re sign the paperwork at a different apr. I called Kevin Hunter out on this when he talked about spot deliveries and got him to admit in a comment on here that yes, there are plenty of dirty customers that are up to no good also. If a customer lies on the finance application about their job or how long they have been there, their income, residence, etc and the lender catches it then that bank will now refuse to fund the dealer for that vehicle and the dealers onlym option is to have that customer sign with another bank or take the vehicle back. This is why everyone signs a legal document called a Conditional Delivery Agreement when they take the vehicle. Also, people gripe about vehicles not having prices on them. The reason is because the prices are absolutely different for people depending on their credit. Someone that has bad credit that is approved will make the dealer less money or even cost the dealer money based on the fees the bank charges the desaler to write a risky loan like that. If a vehicle is selling for 19995 then someone with a 750 credit score can absolutely get it for that. Someone with a 510 credit score will be told that vehicle is selling for 21995 because if a bank approves them they will tell the dealership that they are requiring a 2000 fee because the loan is so risky so that after the 2k fee is paid the dealership still gets paid the 19995 but the custo mer paid 21995 simply because his credit sucks and he doesn't believe in paying bills that he owes.
All true, which in turn solidifies the fact that Kevin's advice prevails. Don't try to buy too much vehicle you can't afford, don't be an idiot with your credit, and don't let the dealers push you around. I don't believe your scenario is a good argument for not advertising the price of a car. If you have your vehicle priced fairly and somebody with shitty credit attempts to purchase it at $19995, then why not impose that $2000 fee in the finance office due to the fact that the bank requires it to approve the loan? Either way, that cost is, and should, be incurred to the consumer, not the dealership. Also, if a customer commits fraud, why isn't the standard procedure calling the police, repossessing the vehicle, and pressing charges instead of making them sign a corrected contract?
While I was having my car serviced at the dealership, I was walking around the showroom for a few minutes while I waited for my ride and I was chatting with the salesperson. He knew I was not in the market for a car, but there were no other customers, so he was just keeping busy. He asked me what was the best feature of my current car. I said the lack of payment was the best feature. He thought that was the best and funniest response he ever heard. That sealed the deal that he knew I was not even thinking about upgrading anytime soon.
the sale person we dealt with for a new Subaru, she did None of the Bad Salesman things and All of the Good Salesman things and more... she was wonderful
That's awesome! We would actually be interested in talking to her, because she's the type of salesperson that helps to change the car business. Tons of people ask us for referrals... so if you'd like, send us contact info to info@thehomeworkguy.com and let her know we'd love to talk to her!
Hello, great videos. I have had many dealership experiences. Here are a few of the early questions that stick out the most. I was once asked about breaking down on the side of the road in an attempt to set me up for some overpriced roadside protection. I just asked back, why, does this car break down a lot? Another time my wife and I were shopping for a car. We had already been to a few dealerships and I was getting tired. We went to one dealership and they were horrible. So bad that we just said forget it and said that we were leaving. He followed us to the door and asked me what it would take to get us to buy a car that day. Well I gave him a suggestion that made my wife blush.
As a salesperson in a dealership, this couldn't be more true.
Thanks for your comment, Lee. It's always nice to hear from somebody in the car business who can be honest about the problem dealers present to customers!
I used to sell cars. The only time I used to ask about kids was after the test drive and during the walk around. So I could show the latch system. Really neat and important. Our dealer was more in tuned with customer and had awesome trainers.
Now that I don’t sell cars anymore and buy mostly new cars, if I get the green pea, I love it. I usually will pay a little more if they’re good.
If I get a jack like was described, I grind them into ground. I don’t mind spending the whole day at the dealer grinding him and his closer.
But I enter a dealership knowing EVERYTHING about the car.
Thanks for sharing your experiences! To our car buyers out there... as you see, even a seasoned salesman doesn't visit the dealership without having done his homework first. Nobody should be out car shopping if you're clueless. There's so much you can do to get it right before you ever leave the house.
I will definitely rewatch this video before my next trip to buy a new car!
Kevin. Wi need one of you in every country. Especially here in Jamaica. Trus mi. Any guess as to who would dislike information such as this?
I had a salesman one time ask me if I was just kicking tires. My reply, kicking tires does nothing but give you a sore foot. I asked him if he was truly a salesman or just a jerk. Then I left.