How an HONEST CAR SALESMAN sells at DEALERSHIPS - 2024 Auto Expert: The Homework Guy Kevin Hunter

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  • Опубликовано: 30 окт 2024

Комментарии • 1,3 тыс.

  • @ronayotte3571
    @ronayotte3571 4 года назад +397

    One of the backgrounds in the video was the "holding the keys".., this happened at a dealership to my wife and I when we were car shopping. The "used car appraiser" asked us for the keys to her car to he could unlock it and take a look at it. We were talking with the salesman about the price of the new car if we were to buy it. We were getting nowhere and getting ready to leave. The salesman said "I'll get your keys"... oh, I'm sorry.. our used car appraiser must have gone to lunch.. he should be back in an hour. Our car was nowhere in sight, so I took out my phone and pressed three numbers and pretended to call 911. I said "my car was just stolen" and stated the year, make, model, color and plate number.
    The salesman got on his phone and called an extension... the used car appraiser magically appeared with our keys. We went to another dealership and got the car we wanted with no BS.

    • @oldpirate7434
      @oldpirate7434 4 года назад +70

      Same thing happen to me and the wife, and I did call 911 for a stolen car which a uniform patrolman show up and told the manager if the keys didn't show up in 1 min, he was going to arrest him for a stolen car. Those keys should up so fast!

    • @InnaVitamina777
      @InnaVitamina777 4 года назад +24

      "Dehorsing" at its finest. Once one has researched all the tactics,you will literally get sick to your stomach (and or really pissed) once you come across these at your next car buy lol. Dont worry, it happens a lot.

    • @Cynthorrpg1
      @Cynthorrpg1 4 года назад +35

      last time I bought a car they did the old "we need to make a photocopy of your driver's license" routine which I had never dealt with before. I decided not to go any further trying to negotiate a deal and got up to leave but they suddenly couldn't bring back my license from the copy machine room. I got the "it'll just be a few minutes" routine. I argued that making a copy takes seconds but 30 minutes later it was finally returned after I threatened to call the police and then I left. I won't deal with folks that use tactics like that.

    • @glennso47
      @glennso47 4 года назад +5

      Cynthorrpg1 In my town the Ford dealer had overly aggressive sales people who would descend on you like vultures. I was working for another garage as a parts chaser, driving the company pickup truck and had to go there for some repair parts. And one of the sales people started with their sales schtick.i pointed to my employers truck and asked for directions to the parts department. Thankfully that Ford dealership sold out to another guy who didn’t have such pushy salesmen.

    • @shermanbird3891
      @shermanbird3891 4 года назад +13

      @@oldpirate7434 That happened to me, And I called 911!.... and the putz sales manager had the keys in his pocket! Thankfully, that dealership went under a few years later!

  • @gusmonster59
    @gusmonster59 4 года назад +158

    I had a marvelous car salesman. He showed me only the car I wanted, he answered my questions about the car. The answers he didn't know, he went and found. He was completely silent during the test drive, unless I asked a question. When I wanted to think it over, he gave me his card and walked me to my car. ZERO pressure. I came back three days later and bought the car. He fought for my loan, took off all the extra charges, explained the extra warranty (it covered all the computer crap the wheel to wheel warranty didn't cover), and he fought like hell for a fair price. I feel I got a great deal with wonderful buying experience. I have bought two cars from this man. Unfortunately, he is no longer selling cars. He was fired for fighting for his customers.

    • @a.sangrador112
      @a.sangrador112 4 года назад +10

      I wish we can trace him. If he's in my area, I'll get my car from him.

    • @pendamoniumpaladin1798
      @pendamoniumpaladin1798 4 года назад +20

      These are the people that need to start their own dirt lot. They will do so well on referrals alone it will be worth the hassle of starting their own business.....

    • @Marie-pb2zy
      @Marie-pb2zy 4 года назад +13

      He is the sales man that dealerships should want, being return business and word of mouth

    • @SimranRajQueenBliss
      @SimranRajQueenBliss 4 года назад +7

      Aww, he got fired for being too honest? 😢

    • @davidsparling3505
      @davidsparling3505 4 года назад +2

      SimranRaj Maslova What a jerk you are, fulfilling the stereotype of your culture?

  • @xacmil
    @xacmil 3 года назад +14

    I just spent some time in sales in a dealership, I was often told by my managers that I was "too nice" or trying to be a "friend" to the customers too much. I needed to learn to "control" them, I had enough of it so I am no longer in that line of work because it was not for me. I wanted to build relationships with my customers based on transparency and honesty, not deception and control.

  • @JoeQ1
    @JoeQ1 4 года назад +71

    ALTERNATE TITLE FOR THIS VIDEO: "How to get yourself fired within weeks from 97% of car dealerships, GUARANTEED" 🤑

    • @adrianaarango6521
      @adrianaarango6521 3 года назад +3

      LOL true!

    • @Steve_Edberg
      @Steve_Edberg 3 года назад +5

      Weeks?? I think more likely MINUTES!! 😂😂😂

    • @eldertonywilliams
      @eldertonywilliams 3 года назад +6

      ☝🏾😂😂😂😂 this comment funny but extremely true. I’m in the business and 97% of dealerships would fire you on the spot. Change starts with upper management.

    • @lits5984
      @lits5984 3 года назад +2

      😂

    • @mgaming7
      @mgaming7 3 года назад +2

      @@hablandodecarros3163 ya not getting ripped off from the circus (car lot) is "stupid advice" . 20% and 60m doesn't mean anything if you are shafting them with $3000 worth of useless addons like Etched glass etc. or into a car payment they aren't comfortable with. "it's just a cup of starbucks per day" you can live without their over priced coffee, right?"

  • @azvet
    @azvet 4 года назад +82

    When I was a salesman I've literally talked customers out of making a bad decision only for them to go to a different salesman or different dealership and made an even worse decision. There are customers that roll in negative equity 10 times over and are perfectly happy doing that until they die.

    • @LegendStormcrow
      @LegendStormcrow 4 года назад +3

      That's why if a salesman tells me to watch out for something I'm more likely to go for a "bad decision" as it is a known issue.

    • @InnaVitamina777
      @InnaVitamina777 4 года назад +2

      Точно!

    • @TrumpIsrael2024
      @TrumpIsrael2024 4 года назад +7

      I'm one of the few that doesn't owe anyone a penny...

    • @mrfred1000
      @mrfred1000 4 года назад +1

      @@TrumpIsrael2024 You sure about that? because if you haven't paid off your house, student loan, credit cards, Uncle jimmy you borrowed from, payday loan, money you borrowed from 401k etc. you owe someone more than a Penny.
      It's not just cars people get slapped with being dumb financially. Unless you paid off everything already or never borrowed you owe someone as that is the common thing. Even cellphones are financed and leased today. Medical bills count also. Not owing anyone is great, but if you haven't saved or invested and you're passed 40, that sucks as well, especially if you haven't paid off your house or even have a house.

    • @dsbennett
      @dsbennett 4 года назад +5

      @@mrfred1000 We are students of Dave Ramsey. We are debt free. We use a credit card for everything to get air miles and pay the balance off every month. We are about to sell our house and pay cash for the next one. Not having to go through all the finance stuff is so awesome. Not paying interest is awesome.

  • @Uncle_Buzz
    @Uncle_Buzz 4 года назад +355

    They're not selling you a car, they're selling you a loan.

    • @thestuffmikedoes2309
      @thestuffmikedoes2309 4 года назад +29

      @WeeStrom CO Guy

    • @nevergiveupnevergivein7655
      @nevergiveupnevergivein7655 4 года назад +15

      @@thestuffmikedoes2309 you are selling me transportation. You can't sell me the loan because I arrive at the dealership with pre-approval from a credit union.

    • @bobboitt3126
      @bobboitt3126 4 года назад +15

      Typical question how much can you afford a month? I always say never mind, how much is the car out the door?

    • @nevergiveupnevergivein7655
      @nevergiveupnevergivein7655 4 года назад +2

      @WeeStrom CO Guy I think you are romanticizing the topic. Not trying to argue just for the sake of it, but it seems you are totally dismissing the fact that the buyer is an independent agent in the sale. The individual buyer is a variable that results in no two sales transactions being the same. What is then "sold" to the buyer may differ from one buyer to the next.

    • @OBZRV82
      @OBZRV82 4 года назад +8

      Keep in mind that the "loan" is debt printed out of thin air. It's backed by nothing. The art of illusion is federal notes ($$$).

  • @Lola_Santoro
    @Lola_Santoro 4 года назад +20

    The year before my mom retired, she and my sister went car shopping for the last car she'll ever buy. She's a Toyota Camry fan, so they went to the central dealership in town. The salesman showed them a few, they took some test drives, but she kept insisting she was only looking right now. Then, they started ganging up to try and sweet talk her into buy a car right then and there. My sister stood back and let my mom talk to the salesman, then another came to help, then the finance guy, until the "dealership manager" came to talk with her. As soon as he said "what would it take to have you drive away in a new car today?", my sister stepped in and said "she's told you fuckers she isn't buying a car today and you think you're going to pressure her to do it anyway. She's said "no" 4 times but you assholes keep pushing. C'mon, mom, you're never buying a car here." And they walked out. I found out a week later that a friend of mine was the finance manager at a Toyota dealership 25 miles west of town. He sold a Camry with no extra fees and even took $1k off because it had a sunroof and she didn't want a sunroof, but it was the only one left in the color she wanted. The prices ended up being $3k less than what the other dealership had available.

  • @TensileStrength
    @TensileStrength 4 года назад +113

    A good tip is that if someone gives you a ride to the dealership, don't let them wait there for you. Other sales staff trick them into giving up information the dealership will use against you. Once, my parents drove me to the dealership because my car wrecked in an accident. I found a good car I wanted, but the salesman wouldn't budge on the price. Not even a single dollar. And it was a used car! I ended up walking out. My mother gasped and apologized. She said during the my test drive, she had talked with the sales manager and told him I didn't have a car and was getting frustrated trying to find a new one. Anyone who gives you a ride either leaves like a taxi or follows you everywhere, but lets you do the talking!

    • @justmeandthethree
      @justmeandthethree 4 года назад +15

      The exact same thing happened to me. A teenage dumbass totaled my car, and I got $5,500 from his insurance company. My mother told me she found a replacement at the Toyota dealership where she bought her car. She obviously told them how much money I had because the total price was EXACTLY $5500. I was desperate so I bought it for that price. My mother was horribly and pathetically naive. She trusted any Southerner who called her "Ma'am." She was constantly getting conned and ripped off. For example, one day she was praising a guy I knew growing up. (He was not a friend.) I told her, "Mama that guy has been in and out of prison for 10 years. He is NOT a good person." She said, "Well, he certainly was polite when I saw him and his mother at the grocery store yesterday." I instantly worried that he was going to show up at her door pretty soon asking to borrow money, and she probably would have given it to him. You're right -- when you visit a car dealership go alone!

    • @generalcaeser9176
      @generalcaeser9176 4 года назад +13

      That's not the norm and from my experience in the car business, there was more to that story then you know. You must understand one thing, the Dealer and Salesman don't get payed if you don't buy anything so it's not reasonable to assume the guy was going to let you walk while they're still holding onto a huge profit. With that said, I do know that on occasion a dealer will hold fast on a cars price for a few reasons. If they have a buyer coming in that they are sure is a done deal at the full price, or the car is rare and demands full price, or if the car is extra special (super clean and little old lady owned) then in some cases they have the right to say, "Hey we paid extra for this one because it's so nice so you're going to have to pay extra too. But rest assured, if the deal makes sense and has a reasonable amount of profit, they're GOING to take the deal because getting another car is a whole lot easier then getting another customer. Hint: Jewelry profit margin is 48-57%, furniture 35-50%, used cars 10-15%, new cars 1.5% to 10%. So don't be thinking you can get a $10k discount on a $18k Toyota Corolla. It's just a waste of time.

    • @TensileStrength
      @TensileStrength 4 года назад +5

      @@generalcaeser9176 It did have a lot going for it. It was in great condition, lots of features (though not loaded), and they said their service centre did all the maintenance since it was first purchased. The thing is, I wasn't asking for ten thousand off or even two thousand. They refused to discount even a couple hundred off. As you said, with a 10-15% markup, they could surely have thrown me a bone and dropped it by $300. I don't have the experience you have, but I'm pretty sure that's not normal either, is it? I later bought a similar car from a dealership that met us mid-way between our offer and the sticker price.

    • @generalcaeser9176
      @generalcaeser9176 4 года назад

      @@TensileStrength You have to ask yourself this: "Will I find another one as good and are you willing to give up on a known clean car with great history over $300?" I promise you they had their reasons to hold the price as like I said they aren't going to let you walk away over $300 if they are making profit. In the end, it's their right to ask whatever they want for it just as it's your choice to buy it or not. It's no different then if I was buying a car from you. You have the option of saying "Hey I gave you my best price up front and I'm not taking any less." I always did try to find the "Gem" of a used car for my used car buyers when I was in the business. Also experience has tot me that I could pay less for a car that needed some things or didn't have the equipment another one had. Never just automatically go the "cheapest" one. I'd pay $1,500 more money for a care with brand new top of the line tires, fresh servicing, new parts, in amazing condition, then I would for one that needed $2,000 in work right away.

    • @countreekidd
      @countreekidd 4 года назад

      @@TensileStrength Your advice isn't bad, but General Caeser is correct that some cars go for asking price for various reasons. Sometimes it's just a popular car, and in exceptional condition. When that happens, it's up to the customer to decide if it's worth passing up, because the dealer will sell it for that price no matter what. I have to admit, if I set a hard limit, and come across an "exceptional" find that was only $300 over...even if I knew they had the room to negotiate, but wouldn't--I'd figure out a way to get that $300, but I'd add it to the down, so it won't be added to the loan--I don't budge on the amount financed...not a cent.

  • @rjsweez
    @rjsweez 4 года назад +67

    These tips sound like a great way to be an excellent salesman that NO dealership EVER wants to employ.

    • @caravelaskynaut9827
      @caravelaskynaut9827 4 года назад +5

      You must be a salesman or work foe a dealer.

    • @rjsweez
      @rjsweez 4 года назад +9

      @@caravelaskynaut9827 I'm actually neither. My point was these tips are for good, honest people, who want to be good car salesmen.....but no dealer wants to hire a person who sells using this approach. They want pushy, predatory salesmen who coerce novice customers into sales. Churn and burn. Quantity over quality.

    • @caravelaskynaut9827
      @caravelaskynaut9827 4 года назад +2

      @@rjsweez Understood but why wouldn't they? They can still make profit doing honest business!

    • @hurricanefreak101
      @hurricanefreak101 4 года назад +2

      My local Toyota dealer was like this - no document fee except for 50 dollar state and gap was included in our price that we negotiated outside - they do not sell warranties - why cause the previous owner was dishonest - new owner wanted to compete - we went to several dealers and they offered the lowest and for more -

    • @belatoth1446
      @belatoth1446 3 года назад +2

      @@rjsweez Honest people would not work for a car dealership, period!

  • @Starlite123
    @Starlite123 4 года назад +31

    Way way back in the past i pulled out my flip fone and opened up the calculator and the Finance Manager hopped out of his seat in anger... I got the car price to the correct price, signed the papers took the car home drove it for a WEEK... got a call saying you dont qualify for the payment, your new payment will be xxx. I drove the car back said here you go... they said what are you going to drive now, i said my other car.

  • @watajob
    @watajob 4 года назад +30

    I've watched many of your vids and learned a lot by doing so. Recently, the time came when my wife and I decided that an AWD vehicle would make her commute a lot easier. I researched our options and decided a Ford Ecosport would fill the bill. I searched dealers online and found one that was several hundred dollars cheaper than everyone else. I contacted them and received a response very quickly. We were told to talk to Joe on the day we came to the dealership. Armed with your knowledge, we went and were greeted by another salesman who cheerfully informed us he would go find Joe. Within 2 minutes, there was he was. Competent, courteous and friendly, he answered all of my questions, never once saying/doing anything that would have raised a red flag. We took the car for a ride, without any mention of price/financing or even asking to make a copy of my D/L! We got back and I enquired if the advertised price was what I would be paying for the car. Yes, he said. As context, there were many rebates at the time and I've always found that the price always went up if I weren't a one legged, recent college grad who was a veteran of the Spanish-American war. I was pleasantly surprised that, no, what was in the ad was the price for everybody. There were a few more with more specific qualifications but were not included in the advertised price, which as I stated earlier was below every other dealer around and seemed really good according to my research. So, no haggling! :) After all this, Joe inquired if I would be trading my car. Yes, we were. He asked for my keys and said he be back in a few minutes. He was, (including the keys!), with a written offer including our old car. Their offer for our trade vehicle was within range of "acceptable" to me. I asked for a moment to discuss it with my wife. He excused himself and told me exactly where we could find him. She obviously agreed as I had "rehearsed" her for what may happen. I walked down the hall and told him we had a deal. He thanked me and only then asked how we were going to pay. I informed him it would be a cash deal and he said how he'll have the finance manager draw up the papers. OK. NOW it starts! Nope. Frank was pleasant, efficient and upfront. He started to make a small pitch for the "extras", (paint protection, service contract, etc). I interrupted him to tell him I wouldn't be interested in any of that. He said he understood but had to make the attempt. I get it. Some people might like some of that if you want to fix costs or plan a schedule. He got the deal together, had us sign all the paperwork, explaining what each document was. They actually charged LESS than the legal maximum amount for doc. fees. The amount of time we spent there was less than we spent driving to and from the dealership, (about an hour each way). Truly the best buying experience I've ever had. So, I have to give a resounding thumbs up to the Leman auto group and specifically their Ford store, in Bloomington, IL. Joe and Frank are perfect examples of what you talk about in your vids.

    • @Closertotruth2
      @Closertotruth2 4 года назад +1

      If I want a Ford I’m going to your guy, and I’m in RI!

    • @Capecodham
      @Capecodham 4 года назад

      What did you do with the times you saved not typing eo?

  • @macuss87
    @macuss87 4 года назад +10

    The more I learn about the dealership business. The more I'm liking the direct sales model. Companies like Tesla are doing good things for the business,

    • @joecoolioness6399
      @joecoolioness6399 4 года назад

      Agreed, now they just need to fix their quality issues.

  • @victorjohnson9672
    @victorjohnson9672 4 года назад +46

    I was a salesman for 8 years and a great friend Mr Bo Jackson told me “Never be afraid to walk away from a good deal” I use that even today. Great Video 👍🏿

    • @stevenpgross
      @stevenpgross 4 года назад +5

      Can you please explain what this means? Why would you want to walk away from a favorable deal? Sorry if I am missing your point.

    • @victorjohnson9672
      @victorjohnson9672 4 года назад +8

      Steven Gross Well if the deal is to good to be real theirs sometime a factor that’s makes the deal go bad. In my time of selling cars like was said in the video people will say anything to get it push out the door. I just purchase a Corvette and I explain to the salesman I had sold cars before so let’s not beat around. I was looking for a deal and I got what I wanted I came out alright and the dealer make money. I good that way. I don’t mind a salesman making money, I know how it can be.

    • @victorjohnson9672
      @victorjohnson9672 4 года назад

      GT 43 To each his own,enjoy the deal you make in your lifetime 👍🏿

  • @SergeantSquared
    @SergeantSquared 4 года назад +14

    I sold new and used cars for about a year. I had car buying tips printed up and in a binder and I showed my customers all the tricks I knew about. I didn't know anything about the the finance part. But I had a lot of appreciation. My used car manager once told me to lie to a customer after I'd already established that trust, when I refused he took my customer away from me and gave him to another salesman. The customer walked out pm him.This was at the largest car dealer in Pensacola, FL.
    I got them back though, gave him the code for the wrong used vehicle, same model but lesser package and helped my customer stick it to 'em.
    That was years ago and to be honest, I probably hurt myself more than I helped anybody.

    • @T25de
      @T25de 4 года назад

      Jesse Sargent
      Good karma man

    • @PJCookAC-130
      @PJCookAC-130 4 года назад

      @@T25de I had some of my worst experiences buying a car in Pensacola. Fully concur!

    • @Sei1989
      @Sei1989 2 года назад

      Honest salesmen don't last in big chain stores but it sure leaves you with a good reputation witch is powerful thing to have.

  • @red7fifty
    @red7fifty 4 года назад +31

    Coming from a history of selling Jewelry and Cars myself, I built my sales on teaching people how to to their own homework......I told them, "If you haven't done your homework yet, you are not ready to buy anything today."

  • @alcansmith2169
    @alcansmith2169 6 месяцев назад +1

    Hi Kevin , I live in the UK, but your videos are so helpful , I buy my cars new and cash but the smug sales people put me right off buying , they are always trying to get me buy a car I dont find suitable for our needs and often blatantly lie outright about taxes an administration fees ,

  • @adam-od6oq
    @adam-od6oq 4 года назад +6

    Kevin I respect what you doing so much. I'm currently shopping for a used car and I almost made some mistakes that I did in the past decade.. I feel so much more confident now and will be using your videos. It feels like I'm walking to the dealership with Pro now. It takes a special kind of person to do what you do. #thehomeworkguy

  • @RSO1225
    @RSO1225 4 года назад +1

    You are really good and no bad language! Your manners and voice are calm and soothing. You are so logical. You show that car buying could be so enjoyable and a win win, yet it is one of the worst experiences on earth! Keep doing what you are doing and maybe one day it will change, we can only hope!

    • @KevinHunter
      @KevinHunter  4 года назад

      Wow, thank you! Great feedback. I have no intention of stopping, so if the car dealers out there were hoping for that... sorry. There's a lot coming out over the next few weeks and months.

  • @robynsimmons3711
    @robynsimmons3711 4 года назад +4

    Thank you so much for all you’re doing to make car buying a better experience. We need more people like you. We recently had the most horrendous experience at a local Honda dealer (Ed Napleton in St. Charles, Mo) that we will never set foot in another Honda dealership - it was excruciating. Our salesman and his manager treated us poorly & were so condescending to us that we got up & walked out. This would’ve been the third car we would’ve purchased from them, but never again - we’ll stick with Toyota from now on. Is there anyway to report them as I don’t think Honda would appreciate them treating their potential customers like this - it’s really not good for business.

  • @gwillis01
    @gwillis01 3 года назад +1

    I have read in a library book long ago that nasty, shady car salesmen have a tendency to take your car keys and act like they won't give them back until you finish signing a deal to buy a new car. The author says "Always take a spare set of car keys with you to the dealership so that if the salesman [ "accidentally " ] on purpose throws your car keys on the dealership building roof. You need to protect your ability to still make a getaway without calling the police to say that you are suffering from theft and/or being held captive against your will. "
    Some scams are golden oldies from more than twenty years ago.

  • @NoGreedSeeds
    @NoGreedSeeds 4 года назад +11

    When I ran my PC Repair business, I attribute my 8 year success to transparency. Most repairs were performed quickly while the client watched. And then boom, payment and on they went. And I started during the 2008 crash. ✌️😎

    • @joecoolioness6399
      @joecoolioness6399 4 года назад

      I am honest with my clients, I never speak down to them, and let them know everything I am doing. I now never advertise, every new client is a referral.

  • @otway00
    @otway00 4 года назад +1

    Like the videos. Lots of great advice. Last time the wife and I went to buy a car, the first dealership sales man only wanted to talk about his wife working in DC. When we finally got him got him to shut up and ask him about car X. Told him we saw they only had the top of the line models. Asked if they had and base models. Told NO, Asked if they could get a base model, Told No. Asked if there were any deals and or sales. Told NO. We left. Next dealer bent over backwards to work with us and we ended up buying a car from them

  • @jonly1993
    @jonly1993 4 года назад +20

    Through the course of my job, I visit a lot of dealerships. I pay attention to all of my different interactions. Most of the staff at all of them is lazy and will not lift a finger, if you’re not there to buy a car. They fail to understand that every single person they interact with could be responsible for their next sale. If a guy comes into the dealership to clean the floors, fill the vending machine or fix the hvac and is ignored or treated disrespectfully by the entire staff, guess where he, his family, friends and neighbors WILL NOT go when they need a car.
    Of all the dealers I go into (50 or more) regularly. I can think of only 3 which I’d recommend visiting to purchase a car. All of the rest, give everyone the “If you’re not here to hand me money.... get the F@£* out of my sight” attitude.

    • @gerardfrederick5504
      @gerardfrederick5504 4 года назад

      You don´t know human nature.

    • @matthewkoch6937
      @matthewkoch6937 4 года назад +3

      @@gerardfrederick5504 What is your problem? You always leave insulting and pointless comments on other's useful advice.

    • @matthewkoch6937
      @matthewkoch6937 4 года назад +3

      That terrible, lazy attitude isn't only with car salesmen, realtors and landlords often get it when you tell them you're comparing options and not ready to sign paperwork. It's like they hate their customer.

    • @jonly1993
      @jonly1993 4 года назад +2

      Gerard Frederick You’re saying it’s human nature to be lazy and disrespectful? You were raised poorly.

    • @davidsparling3505
      @davidsparling3505 4 года назад

      I agree they shouldn’t treat you badly, however, they get paid for SELLING cars, not showing them. For the ridiculous amount they are paid considering the price of the item you’re buying, you get a revolving door of salespeople who can be pretty crappy. The professionals that you all seem to want, they left the business years ago because they couldn’t make a living.

  • @Kfcc28
    @Kfcc28 4 года назад

    Thanks Kevin for another great video. Last week i went to look and potentially buy 2020 toyota a new car here in NY. The salesmen was telling me that all the added accessories can not be taken off from the car which was about $550 bucks (mud guards, floor mats, etc) I said if you dont take these off i am not buying the car because i didn't ask for any of these. He got mad went talked to Manager who was hiding behind the desk far away in the corner. Salesman comes back and says we will take them off. I didn't end up buying the car. The point it i watched all your videos and took notes before i went to the car dealer ship. I was thinking logically and not emotionally. It help me out so much and saved me $20K . It turns out that now i have to work from home and don'd need a car at all till next year. THANK YOU SO MUCH KEVIN

    • @nipupper6412
      @nipupper6412 4 года назад

      Sweet. In the mean time you can try to save those monthly payments into your bank account to see what you can live with. Plus more down payment and a year of the term. Good luck, going to buy a Toyota or a Mitsubishi in the next 6 months. Already in email contact with a few dealers to get an idea of what’s a good price. Boy are they keen to get you into the dealership. One wanted me to come in despite not have the pickup I wanted in stock or even knowing the price (new model). Crazy. With another 6 months of saving I should have a nice chunk for a down payment. .

  • @camgere
    @camgere 4 года назад +5

    I went to the grocery store to buy a bag of Beef Jerky. It was $5.99, just like it has been for the last year. There was a $1 off Manufacturer to Customer discount that I wasn't told about. There was also a $1 Manufacturer to Dealer discount that I wasn't told about. I was charged a 25 cent destination fee, a 10 cent preparation fee and an Additional Dealer Markup of $1.49. Then there was the 13 cent Advertising fee, the 17 cent Regional Adjustment fee and the markup on credit card fee of 22 cents. There was a 16 cent Gap Insurance fee, which covered the difference between my Homeowners Policy and pro-rated value. There was a 69 cent Extended Warranty above and beyond the standard Warranty for 6 months as long as I didn't open the package. Paint protection was 28 cents and undercoating was 33 cents. I accepted all these terms when I pushed the PRINT button for the receipt. 5% Sales Tax, of course. Who reads all that fine print on the display when there are customers in line behind you? With the two dollar off discounts and Sales Tax I would have expected to pay $4.19. They actual amount was $10.30. The store owners also owns a car dealership.

  • @gwillis01
    @gwillis01 3 года назад +1

    One dealer in my hometown is famous for his DIME DOWN promotion. His pitch is "Are you short on cash? Do you want to get a beautiful car as easily as possible? Come to our lovely dealership where the down payment is just one thin dime. You will be feeling comfortable and fashionable very quickly. Don't worry about the little details of the loan. Everything including fees and sales tax is part of the loan. Come on down and have fun buying a car before this sale ends!!"

  • @glennso47
    @glennso47 4 года назад +44

    You should team up with Scotty Kilmer, a mechanic who does RUclips videos about car repairs and car reliability.

    • @TrumpIsrael2024
      @TrumpIsrael2024 4 года назад +15

      Rev up your engine...

    • @glennso47
      @glennso47 4 года назад +3

      Ferocious Ferret Or rev up your money pit!😁. Maybe rev up your fancy $5000 scan tool!

    • @shermanbird3891
      @shermanbird3891 4 года назад +2

      Scotty means well.... but he talks out of school in that he himself brags how ne has never worked in a dealer.....

    • @defaultworkouts
      @defaultworkouts 4 года назад +1

      lmao that rev up your engine intro haha. he reminds me of that drunk guy from virtua fighter arcade game

    • @glennso47
      @glennso47 4 года назад +2

      Sherman Bird What is so great about working for a dealer? He learned the mechanics trade working with his family in a filling station years ago.

  • @michaelheitmann4049
    @michaelheitmann4049 4 года назад +2

    I do a lot of "paying it forward" and get depressed at times when I see people take advantage of my good intentions. You have gone far beyond my generous nature and restored my faith in people.

  • @galan444
    @galan444 4 года назад +15

    Man, I would love to have you by my side when I walk into a dealership!

  • @drwho5252
    @drwho5252 4 года назад

    Not only do you give excellent advice, it's presented in a way that is very easy to understand. Everyone who is considering a vehicle purchase should watch your videos. Thank you.

    • @KevinHunter
      @KevinHunter  4 года назад

      I appreciate that! Thanks for your comments.

  • @eliascastillo1641
    @eliascastillo1641 4 года назад +17

    I remember my first car I did everything wrong. I needed a car, got emotionally attached to a car, bought the best warranty they had, and used dealer financing. Wish I knew this info back then .Paid 19000 for a 12000 car.

    • @defaultworkouts
      @defaultworkouts 4 года назад +1

      i lost $6000 on a porsche 911. why? EMOTIONAL attachment to a car. NEVER AGAIN. a car is a car. there are millions of others, even sports cars. what a disaster that was. a MASSIVE loss.

    • @billybeemus3929
      @billybeemus3929 4 года назад +3

      That has happened to most of us. Especially 20-plus years ago when there was not a lot of information on the Internet and it was very hard to find fair prices and learn about the tricks car dealers used.

    • @xMidgetFuryx1
      @xMidgetFuryx1 4 года назад +2

      same. i was young a stupid, paid 24k for a 18k car.

    • @dsbennett
      @dsbennett 4 года назад

      When I was young and dumb, I bought a VW Bug. Two weeks later, I discovered I could have bought a Porsche for the same price. grrr!

    • @mujjuman
      @mujjuman 4 года назад +1

      i overpaid by $5000. bought the extended service plan but its only good for 1 or 2 years

  • @bigfootingermany
    @bigfootingermany 4 года назад

    Kevin Hunter you are a breath of fresh air in a usual pit of slimy vipers! And this comment is coming from someone that worked my way up the ladder from a rookie newbie salesman to sales manager, to desk, to a finance manager. I was in the business for 14 years and always treated my customers with respect. I made a tremendous amount of money and always drove the nicest demo car, but ultimately had to get out of the business because of top down pressure from the GM that was a slimy snake himself. This was at several dealerships. Most of which have changed hands several times because their business models simply weren't long term viable. I was lucky enough when I was a brand new salesman to be taken under the wing of a salesman named "Al" at the local Toyota dealership in Auburn, California. Al had been in the business for over 30 years at that point, and was always number 1 on the sales board. He sold at least one car per day, and then 5-6 on every weekend. He had gained the trust of both the dealership, so that he was able to manage every step of the transaction from sales to desk to finance. And he gained the trust of his huge customer base, that all he had to do was go through his box of previous customers, and simply make a couple of calls and at least one of them would come in and buy a car that day. He kept track of their birthdays and anniversaries and would always send at least a card. Several times per year, he would put his name in front of their eyes, so they would always remember his name when it was time to replace the last car he sold them. And when they were 4-5 years out, it was time to call them in to show them that years new model. Al was a great guy, to everyone he came in contact with. Jeez this was back in 1991, and he was quite elderly at that point. He's probably long gone now. Which is a shame. But I guess we all have a date with destiny. Bob

  • @raguilo1
    @raguilo1 4 года назад +8

    Now that I'm getting ready to buy my next car (I'm 68), I found this to be a great eye opener. Thanks!

    • @kenhoward3512
      @kenhoward3512 4 года назад

      I just turned 68 and still drive the car I bought 19 years ago - to a degree, because I absolutely hate interacting with car dealing sharks. And even though that last purchase was relatively painless, dealing with the service department's evasiveness afterward, for a warranty issue, got my blood boiling. After all these years, I can still picture the smarmy service manager - and others - lying to me, preferring that I take my warranty issue to another local Toyota dealer (which I did).

  • @brashdaniels
    @brashdaniels 4 года назад

    Didn't find an honest dealer till my forties. Now I've bought four cars from the same guy, and looking at my fifth. My dealer has moved from the pack to the number one dealer in the country for their brand. Trust and honesty pays off for both sides.

  • @fred129
    @fred129 4 года назад +4

    I show my appreciation for Kevin's content by letting the adds run all the way through. Thanks
    for the great information.

    • @KevinHunter
      @KevinHunter  4 года назад

      Thanks, Fred! Much appreciated!

    • @JeffKing310
      @JeffKing310 4 года назад

      I do the same thing (let the ads play through). I guess I’m sort of a hero.

    • @taja4042
      @taja4042 4 года назад

      I didn't realize that letting the ads play through was beneficial for the channel. Do they only get paid for the ads that play through, or is there a smaller payment for skipped ads?

    • @fred129
      @fred129 4 года назад

      @@taja4042 yes

  • @gregorymurphy5055
    @gregorymurphy5055 4 года назад +1

    Another great video! I've been watching a bunch of your videos to help my 19yo daughter when she goes for her first car. I bought a new Tesla in 2018 (after a no-obligation "deposit" in 2016 for a car I'd never seen in person, let alone driven). It was totally transparent, honest, no pressure, no add-ons, no attempts at extra fees, and a pleasant experience all around.

  • @lalopacheco1689
    @lalopacheco1689 4 года назад +10

    Can you believe I had a financial manager tell me “you don’t need to trust me, you just have to buy from me”

    • @matthewkoch6937
      @matthewkoch6937 4 года назад +3

      I can, although that is the definition of bad business practice.

    • @cyndimack3527
      @cyndimack3527 4 года назад +1

      Did you buy from him?

    • @lalopacheco1689
      @lalopacheco1689 4 года назад +1

      Cyndi McMurrian nope never would

  • @tannerfugitt5552
    @tannerfugitt5552 2 года назад

    I have said for a long time....being honest and truthful sales cars....we are going too hold off until next spring too buy a new car...i am going too have about 30% down...you have been so helpful in this tough market..thank you so much kevin!!!

  • @MrPete-pe6uk
    @MrPete-pe6uk 3 года назад +3

    i get that the 36 month loan is meant to keep pace with vehicle depreciation. I used a different strategy, though. I took a 72-month loan, and then paid it off within 36 months (no prepayment penalty). My thinking...in case you have a bad financial stretch (layoff, pandemic, etc.), you always have the option of a lower monthly payment. Otherwise, have the discipline to pay it off within 36 months

    • @davelowets
      @davelowets 3 года назад

      If the interest rate is the same

    • @MrPete-pe6uk
      @MrPete-pe6uk 3 года назад

      @@davelowets it was 1/8 higher. worth the peace of mind, IMHO

  • @gwillis01
    @gwillis01 3 года назад +1

    Best car buying video I have ever seen on YT in the past year. Every minute is jam packed with useful information.

  • @popejoeii
    @popejoeii 4 года назад +9

    Taking it on the road is an excellent idea for a series. Looking forward to it.

  • @humanbeing8844
    @humanbeing8844 3 года назад +2

    If you are buying from a car dealership these are the most important things to look out for:
    1. look up the true BLUE BOOK price of the car price (based on year, and model)
    2. look at how many miles based on the age of the car and if sold as new, or used (new no more than 40 miles if new)
    3. make sure that it's no more than a 36 months payment plan.
    4. make sure that the TOTAL profit of the dealership is not more than 5 percent of the total cost of the car.
    5. bring an inspector to check out the car not related to the dealership. Preferably a mechanic you know (pay him 100 dollars)
    6. never say you are buying or trading a car until you get the FINAL price of the car including fees and taxes.
    7. never sign a deal on your first visit EVER !!! instead write down all the final costs in fees and look up the actual fees cost online when compared to other dealers and look up online the actual state fees for particular state charges that you really have to pay so that it matches up to what the dealer says you have to pay.
    8. never seem anxious about any car while at the dealer. Remember you are just looking around at cars.
    9. always make sure that when you first visit a car dealership, that they will be open the following day as well, that way if you are really serious about buying a car from them, you will tell them that you will take the information you got from them and if everything checks out after you leave and investigate the prices and check out other dealerships that same day, you can tell the dealer that you will be back tomorrow at opening time of the dealership to work out a deal. That way you reduce the chances of losing the car to another buyer as much as possible. But, never be afraid to walk away from a dealership without a car, even if you really want a car that day. Negotiation and investigation on your own is always more important than the pitch a salesman will give you. Remember that the dealerships are not going anywhere. They will always be there tomorrow.
    10. and last but the first thing you should do is go online before visiting a dealership and look up MANY reviews of each dealership on Google, word of mouth and even search things like the name of the dealership followed by plus sign and folllowed by the word SCAM or DON'T SHOP THERE to see what pops up on GOOGLE reviews.

  • @megasoma
    @megasoma 4 года назад +30

    Sent you a PayPal tip for all your good works! Keep it going in 2020!

  • @sheilaosnac3602
    @sheilaosnac3602 4 года назад

    I am 68 years old and do not think fast on my feet or sitting down as I use to when I was younger. I have learned so much on your you tube channel. Looking forward to buying a car very soon. Have done a lot of home work. Thank you, Thank you, Thank you.

  • @drkjk
    @drkjk 4 года назад +68

    I remember a time when 48 month loans was thought scandalous.

    • @thetruthyes
      @thetruthyes 4 года назад +7

      All this inflation is because of the federal bank, since 1913, that's when they started charging us taxes too...look it up.

    • @ArtStamos
      @ArtStamos 4 года назад +1

      drkjk back then cars didn’t last

    • @233kosta
      @233kosta 4 года назад +5

      If I can't pay it off in 2 years - I can't afford it. It's that simple.

    • @jakesharp5510
      @jakesharp5510 4 года назад

      233kosta TRUTH! I generally prefer if I can’t pay cash I can’t afford it but 2 years is good too!

    • @233kosta
      @233kosta 4 года назад +2

      @@jakesharp5510 Cash is better, but if the numbers add up a loan can be very handy

  • @meh49
    @meh49 4 года назад

    I had a pretty terrible experience w/ a dealership after the sale, with the service department. I filled out an evaluation form from the national dealer with a scathing review. Heard nothing from the dealership. Got an email from the dealership asking how things went. Sent them the same review. Crickets. Got a follow up from Chrysler. Replied to that. Crickets. They are a multi-brand dealership in my area and I happened to be looking on line for another brand that they also carry. Got a call from their dealer. I told them what happened in the other store and how I really didn't want to deal with their organization. I was assured that management would get back to me. Still waiting. Interestingly, I was responsible for patient complaints from a multi-hospital group. I know how to take care of customers when they're unhappy. I am very disappointed when folks don't take this seriously. Thanks for the great videos. I'll send you a tip just for reading this!! Pete

  • @papabeepbeep2727
    @papabeepbeep2727 4 года назад +45

    I would never finance a car for longer than the manufacturer’s warranty period.

    • @zzzzzzzzzzzzzzzz8635
      @zzzzzzzzzzzzzzzz8635 4 года назад +13

      Stay out of a Hyundai/Kia dealership! LOL

    • @damiangrouse4564
      @damiangrouse4564 4 года назад

      Chris Clocher You beat me to it.

    • @InnaVitamina777
      @InnaVitamina777 4 года назад

      @@anonimous2451 bruhhhh. You and that "tax-free Lambo" need to chill.

    • @InnaVitamina777
      @InnaVitamina777 4 года назад

      @@anonimous2451 p.s. I'm sure he wasn't referring to the powertrain warranty

    • @MyChannel-ow4so
      @MyChannel-ow4so 4 года назад +1

      @@zzzzzzzzzzzzzzzz8635 10 year warranty. 3 year loan. works for me.

  • @eriklarsen8813
    @eriklarsen8813 3 года назад

    I worked as an honest car salesman for 25 years. I always approached the process as me helping you buy a car, not selling you a car. But for all of good vibes, once in the f&i office it was all for nought.

  • @AutoTechWorld_DIY
    @AutoTechWorld_DIY 4 года назад +6

    Hey thank you very much. You really listen to your audience. This was really good information. Hopefully I can can run my business fair 🤞. I guess there is a fine line that you've got to hit so you're not ripping people off but also don't give them your last shirt. Especially if owen the dealership. I think that traveling around the country and helping out people would make some great content 👌. And thanks for the shout out 🙏

  • @timkatona8830
    @timkatona8830 4 года назад

    My 30+ years of success in the industry was by doing exactly what you just said. We never had the internet when I started though. Yes, I'm old. lol It comes down to one thing, "Would you want it to be done to you?" Honesty! Truth! Integrity! Those are things a professional brings to the table. I never had to worry about what I told a customer as it was always the truth. It's easier than trying to remember a lie. That's how you can go from being a product advisor to a General Manager. This is one of your best Kevin. Cheers.

  • @JustcallmeGnarly22
    @JustcallmeGnarly22 4 года назад +54

    My mom and I were trying to buy a car for my sister yesterday. We followed all the steps negotiated a price and started signing paperwork. My mom never said how she was going to pay and kept saying she would see. Well she told them she wanted to pay cash and the sales manager came running out accusing her of deceiving them and that the sale was contingent on her financing. They also demanded more money if she was going to pay cash and that the paperwork she signed was just preliminary paperwork and meant nothing. My mom brought you up and they told her well those people don't actually sell cars so they don't know. We ended up walking out on them. Was there something we could have done differently? Or was that just a shady dealer that we needed to walk out of?

    • @RobertS122
      @RobertS122 4 года назад +28

      You did the right thing trust me.

    • @KevinHunter
      @KevinHunter  4 года назад +45

      You found a bad apple, and sounds like you did a fantastic job! You didn't do anything wrong. You simply outed a bad operator. If you have any questions or would like direct help with your deal, send me an email to info@thehomeworkguy.com

    • @RLKmedic0315
      @RLKmedic0315 4 года назад +13

      @@KevinHunter if that dealer was a bad apple then the entire barrel is irredeemably rotten to the core. You are vastly more likely to find that type of dealer than one that even knows the definition of "honesty"

    • @pescatoralpursuit1726
      @pescatoralpursuit1726 4 года назад +6

      Are the dealerships out to screw cash paying individuals, or has the general public's desire or need to finance everything forced a different business model that is dependent on interest revenue?
      If the price agreed upon was very favorable to the buyer on its face, then why not, after testing their conviction of course, negotiate up a little?

    • @JustcallmeGnarly22
      @JustcallmeGnarly22 4 года назад +25

      @@KevinHunter thank you for the response. We actually did find a good deal from a reputable dealer. When presenting the numbers there were no extras or fluff. We actually asked to bring the doc fee down a bit from $150 to $75 and they actually dropped it down to $50. And they didn't flinch when my mom said she was paying cash. However, that experience at the other dealer still was on our minds as to what went wrong or if we followed all the steps right. Anyways I actually watched all your videos prior to our adventure and trust me it was an adventure. We met all sorts of bad apples so to speak before we found a good one.

  • @billderas3420
    @billderas3420 4 года назад

    Was an automotive fleet manager to multiple major corporations for half of my working life; and, coached many friends and acquaintances in how to make personal purchases of cars and trucks. But, after watching 5-6 of your vehicle buying videos, I don't hold a candle to your knowledge. Never too late to learn what I was missing. Thank you sir!

  • @rajbeekie7124
    @rajbeekie7124 4 года назад +5

    Honest and car dealer in the same sentence. Now, that is a concept. Years ago, a car salesman actually told me an honest car dealer would not make it in the business.

    • @artyboy92
      @artyboy92 4 года назад +4

      Unfortunately there is some credence to that. The fact of the matter is that most people are financially stupid and don't want to be helped. If they can only afford the car they want on a longer term loan and you stress that 36 months should be the longest and another dealership let's them do 60 or 72 months or whatever, they're going to go there as in their eyes the other dealer is helping them more.
      Ultimately you can only help people that want to be helped.

  • @radudragan89
    @radudragan89 4 года назад +2

    I have done many, many mystery shops at various different dealerships throughout my city, and this video hits the issue square on the head.
    I've dealt with some sales consultants that I woudn't send my worse enemy to. Other times some sales consultants were doing their best, but seemed like the dealership itself was working against them.
    It's really a bizarre situation, but I like to think that by doing this shopping, I'm working on improving the trust and relation building potential that dealership sales consultants could have with their potencial customers.

  • @meatbyproducts
    @meatbyproducts 4 года назад +11

    I was an honest sales man and left when the fiance guys always raked people over the coals. 4 years after leaving the sales business and I have been getting calls from my customers looking for me and asking for help. I have given many of the same things you have covered in your videos. You have covered other things that I will add to my advice as well. Thanks for doing this.

  • @texan903
    @texan903 4 года назад

    Last year I bought a car reluctantly. A lifetime powertrain warranty was offered, so I said what my terms were and the salesman picked a car he thought would be best suited for my needs.

  • @fredericrike5974
    @fredericrike5974 4 года назад +3

    The late Carl Sewell would enjoy your take on the "car biz". He, with a claimed ghost writer, published a book called "Customer for Life". It's good to see Carl's legacy from his grandfather is still breaking the kneecaps of the fast dodgers and bad operators out there. They go far beyond the mere car industry. Thank you for what you do.

  • @chrismaddox15
    @chrismaddox15 4 года назад +1

    I was a tech in a dealer for 16 years. Even though I was in service (honest tech), I have seen good salespersons and bad ones. I can say with great confidence, NOTHING you say is a lie :) I have still learned so much. Thanks Kevin AND TEAM for all you do.

  • @wantonfuey1
    @wantonfuey1 4 года назад +5

    I pad cash and they still sent me into the finance office to give it a shot--he was amazed that I didn't want 1% for 8 years...the fees were coming later :)

    • @rjs11189
      @rjs11189 4 года назад

      I bought a car in cash and they tried to sell me gap insurance. Talk about grasping for straws...

  • @truckguyjoe
    @truckguyjoe 4 года назад

    Hello Kevin, I work in Fleet & Commercial Sales at a Chevy dealer in Erie, PA for the last nine years. I’ve worked hard to make sure each person I come into contact with will remember my name, and the name of the dealership I work with…whether or not they purchased from us. Follow up is very important…I always call and check on my customers, whether they buy from me or not..why? Because I know the guy down the street won’t! My goal is to create an experience for them that shows I am committed to helping them with their vehicle needs. I take the time to learn what they can afford and what vehicle best suits their needs. I some cases we do not have the right vehicle for them. I always tell my customers not to settle…to go with their gut…there’s no pressure…no clock ticking. I get accused of doing dealer trades all too often because I refuse to pressure them into buying something we have on the lot that they’re not excited about. Again…never settle. Product knowledge is very important too. I know my trucks inside & out, as well as my competition. I also make it a point to know what my competition has on their lots so I can confidently discuss what make my products different from theirs (towing capability, payload, etc.). I enjoy your videos and appreciate your dedication to consumers,

  • @AntTherian
    @AntTherian 4 года назад +4

    In my hometown, All the dealerships here are just as crooked as the ones you just described here.....

  • @benjaminlewis1833
    @benjaminlewis1833 Год назад

    Hello Kevin, I just started selling cars for the first time about three months ago. So far it’s been nice. I love getting new cars off the delivery truck, I love meeting new people, I love when I make quota and get paid on top of my hourly, but what I absolutely hate is any level of dishonesty. And I didn’t realize how dishonest I was being until I watched a video about a bad car salesman. Honestly I was angry at you when I first saw it.😂 it made me want to quit my job. I did a lot of thinking over the weekend I decided quitting would be a bad idea then it made me research on how to be an honest salesman which caused one of your videos to pop up which is the video that I’m commenting on now. I’m so happy I watch this, most of the deals that were successful for me were successful because of my honesty and my frankness. There is a lot of pressure in the car, dealing industry to sell a car to the person as soon as we meet them in to not let them leave and that bothers me because it seems unrealistic to expect someone to not at least come in and look at the car before purchasing it and to give me crap about them wanting to go home and think about it. However, at the same time, most of the people who leave don’t come back, but I feel terrible rushing a person into buying a car the same day, so I appreciate this light at the end of the tunnel, letting me know that my honesty can earn their trust, and my honesty can help me to stand out from other dealerships. I’ve been studying gimmicky lines and approaches that in my heart, I knew would not work however, I feel like this video has given me the greenlight to be myself to honor my God and to sell cars based on what my customers can afford and based on what their needs are. So I appreciate your honesty and I wish you all the best.

  • @rjs11189
    @rjs11189 4 года назад

    I never though I'd find an honest salesman/company, but I'm glad I looked until I did. I just bought a used car and it was the best experience I've had so far. Absolutely no pressure, the advertised price on the web was very fair and they said that they'd reduce it by $500 if I financed with them (not a problem because their rates were better than what my bank gave me). To top it off they actually gave me more on my trade in than the book price--all without haggling. They were so upfront and honest that I actually wanted the company to make a profit because it's that kind of place that I want to see do well. It blows my mind that dealerships still try and succeed at gouging people even with all of these online resources like your channel.

  • @flatearthbear4077
    @flatearthbear4077 4 года назад +7

    If theres a heaven, youre on youre way ! ( no rush but i think youve got less to worry about )
    Thanx !

    • @KevinHunter
      @KevinHunter  4 года назад +11

      I've received a lot of great comments on this channel, but yours hits me right in the heart. I've prayed over this so many times, and I know I'm doing the right thing. It's great to hear from people who understand that. Thank you! I'd fly into your city and help broker a car deal for you... on my dime. You're awesome! Email to info@thehomeworkguy.com

    • @flatearthbear4077
      @flatearthbear4077 4 года назад +6

      Kevin Hunter Much appreciate the offer however i would ask you make that offer to another who may need it more than i.
      i wish you well and again i thank you for what youre doing for all of us !

  • @jimedward8908
    @jimedward8908 4 года назад

    Good video, thanks for posting. I remember one old trick was the dealer would buy the customer a nice car wash to "see how their trade-in looked at its best". They did this to make the customer feel beholden to them to buy a car and accept their offer for the trade-in.

  • @WiseSilverWolf
    @WiseSilverWolf 4 года назад +9

    I recently went to Headquarter Toyota of Miami Lakes, FL to look at some used 2018-2019 Toyota Tundras and compare them to brand new 2020 Toyota Tacoma's and see how much cabin space each had, the size difference between the two trucks, the interior, etc and I was looking around the lot for like 5 minutes before a salesman pounced on me and said he wanted to help me out to find the best vehicle for me, I tried to brush him off but he kept being persistent and I didnt want to be rude so I accepted his help and told him that I was looking at the used Toyota Tundras from 2018-2019 that they have on the lot and the new 2020 Toyota Tacomas to compare the cabin space and size of the two vehicles.
    The salesman then proceeded to try to dig information out of me by asking me questions like "how much are you looking to pay monthly", "how much are you looking to spend", "are you going to lease, finance, purchase cash, etc" .... after the first two attempts I told him that I didnt want to talk about finances with him and right now, and that I would discuss that later in the office with the finance people when im signing the paperwork but for now I just wanted to look at the vehicles to see which one I liked the most and compare them. The salesman kept on insisting about talking about price so I got mad and told him "you know what, I dont want your help anymore ill look around the lot myself, bye!" and I walked away and started looking around the lot by myself.

    • @Shino2600
      @Shino2600 4 года назад +1

      WiseSilverWolf welcome to Miami

    • @WiseSilverWolf
      @WiseSilverWolf 4 года назад

      @@Shino2600 Yeah sadly all the nearby Toyota dealerships all have horrible ratings on Yelp and Google too :-( im scared to take my car in for maintenance after I pull off the lot and have to do scheduled maintenance on it. The worst horror story I read was a reviewer who said that they were doing a tire rotation on his vehicle and they didnt tighten all the lug nuts properly and his tires almost came off while driving on the highway.

    • @Shino2600
      @Shino2600 4 года назад

      WiseSilverWolf the only “honest” Toyota dealership I heard about in S. Florida is Earl Stewart but he’s up in West Palm and no fees or bs. Guy I work with bought 2 Tacoma’s from there. You should also look up Ron White (comedian) on you tube and search for “lug nut day” for a good laugh

    • @WiseSilverWolf
      @WiseSilverWolf 4 года назад

      @@Shino2600 Just saw the lug nut video, it was pretty funny lol :P I actually checked out Earl Stewarts website and thought about making the drive there because his dealership has higher ratings than all the dealerships in South Florida but when I compared the price of the vehicle (with all the bs fees included) Earl's price was actually higher than the Costco Auto Program price that I was offered with AutoNation. The Yelp reviews for AutoNation Toyota Weston are really scary though, many negative complaints from people saying that they dont return calls if the vehicle they purchased has a defect and that they use generic parts when performing services instead of genuine Toyota parts.

    • @Shino2600
      @Shino2600 4 года назад

      WiseSilverWolf i bought my matrix from there (Weston) in 04 and they are the biggest cocksuckers and lied to me about fixing an issue when u bought it

  • @mrgorman365
    @mrgorman365 4 года назад +2

    I was a salesman at a Pontiac dealership for 6 months (1989). I was a retired Naval officer too. My sales manager was willing to let me do things other salesmen never even thought of i.e. if my customer was military, active or retired, I would recommend they go (running 😜) to their credit union and find out what they could realistically afford BEFORE we drove anything. Sales manager was sure my be-back rate would be zero, however, it was closer to 80%! Next it was time for the reality check. Young sailor (Navy town) does get his letter from the CU and to the cars we go. The Firebird was generally the first car they looked at. A few more comments/questions and he’s married with one child and one on the way. I ask him to bring in his wife as I’m sure two children in the back of a Firebird was a non-starter for her. GTO’s and mini-vans became the vehicle of choice. I then briefed them on the F&I process teaching the the F&I shutdown term ... NO! Bottom line F&I hated me, the sales manager sold cars and I’m still getting Christmas cards from former customers, 15 years after leaving the car business. Treat the customer properly and you will succeed. I’m sure if I were still selling cars, regardless of brand, most of those customers would still be purchasing from me.

    • @KevinHunter
      @KevinHunter  4 года назад +1

      You got it. When people find a good honest person in the business, they pretty much never leave. You'd have customers for life.

  • @MrBake88
    @MrBake88 4 года назад +5

    I was an honest car/finance salesman from 1998-2005. When the information wasn’t at peoples finger tips. I did well but had to fit the old school mentality everyday from my bosses to my co-workers. I have watched many of these videos from this man. He has been spot on. I went back in 2015 only to leave in 16. To find that dealers now pay autotrader and the like to fool car buyers again. Watch this mans videos. He will get you through being screwed.
    Wish I had thought of doing these videos years ago. Keep up the great work your doing here ! The common car buyer needs this .

  • @mrs.onyango6504
    @mrs.onyango6504 3 года назад +1

    Thanks for all your help. I just got a wake up call!

  • @joeh.5372
    @joeh.5372 4 года назад +8

    Oh! the dreaded car shopping experience, I would rather have a root canal than walk into a dealership.

    • @lbyer123
      @lbyer123 3 года назад +1

      Call me crazy, but I love buying cars. I know how the game is played and I get the car for my price.

    • @NewtonVieira
      @NewtonVieira 3 года назад

      @@lbyer123 id love to learn a few tips from you. Its not the part looking for the car its the price point that hurts

  • @Lambykin
    @Lambykin 4 года назад +1

    Very accurate, and well stated - same goes for the previous video I watched where you talk about consumers purchasing cars. I'm not new to buying new & used cars, and I know what dealers to avoid in my area. As bad as some of them can be, there are a couple that are honest and perform business much in the manner you've outlined. I purposely drive a little more than 2 hours out of my way to deal with a family owned & operated dealer. They are honest, don't bother with security deposits, practice zero pressure sales tactics, and will literally spend a day with you to answer questions and allow you to test drive their fleet. Return customers? You bet. This reinforces your statement about having repeat business when a dealer has solid business practices. My better half & I have purchased 3 new vehicles from the same dealer in the last 4 years (we have a mini fleet here, but that's another story). We've recommended this dealer to friends, and they've also been treated fairly & with respect. Prices on their vehicles are very fair. Are they making a profit from me? Of course they are - why else are they in business? Their staff have families to feed, too. But the profit they make isn't excessive - all of the numbers & invoices are full disclosure. No funky math, no silly tricks. Am I a customer for life? Most definitely. As a consumer, you have to educate yourself prior to walking in the door, too. The education goes beyond the shiny metal on 4 wheels - you need to realize when you're being had, and be prepared to walk. It might take a bit of work before you discover the dealer that is a right fit for you. As a customer, I've always put down at least half of the purchase price, and financed the remainder. Payment terms are typically short, and low, when done this way. This also means less interest payments to the lender, and I've always made certain my loan is open (I have the option to pay off the loan early, without penalty, which I've always exercised). To maximize my purchase, I typically hang onto the vehicle for 15 years or so until it is ready for the boneyard. No need to buy something new every few years - cars today are usually quite reliable if properly maintained. Hanging onto a car for such a long period of time isn't everyone's cup of tea, but this works well for me. It allows me to enjoy long periods of time between car payments, and during this time I set aside money for the next purchase. Only when maintenance and repairs begin to approach car payments is when I decide it's time to shop for something else. Thanks for your words of wisdom - hopefully my story can help someone as well.

  • @jeanboy9108
    @jeanboy9108 4 года назад +5

    i got fired for being an honest salesman, they don't like that, that's when i realized sales isn't for me

    • @carlosedwardos
      @carlosedwardos 4 года назад +1

      Not ALL sales is based on dishonesty, but definitely car sales. I succeeded at high end electronics sales, by doing something semi-honest, I wouldn't lie, but if there were two competing models of equal quality and one model had a much larger commission that the other, I would highlight the advantages of the high commission model, while simultaneously highlighting the disadvantages of the low commission model, thereby steering the customer to the models I wanted to sell..

  • @fuzzyduck3316
    @fuzzyduck3316 3 года назад

    I was in the car business for +20yrs and what you say is very true. I finally became disillusioned with the mistrust of the customers and dealers that I changed careers. Good luck, Kevin.
    “It's easier to fool people than to convince them that they have been fooled.” ..Mark Twain

  • @TimmyMoza
    @TimmyMoza 4 года назад +3

    Im gonna get ahead of this now...’Kevin Hunter didnt kill himself.’ Grin. Well said Mr Hunter!

    • @KevinHunter
      @KevinHunter  4 года назад +1

      Lol... you should see some of the comments and emails I get from dealers.

  • @ramensoup762
    @ramensoup762 3 года назад

    Agree. I believe that most consumers are willing to give car sellers a fair profit if sellers are honest and transparent

  • @buffalobill5526
    @buffalobill5526 4 года назад +27

    not many cars under 20k now a days though

    • @pogveteran7145
      @pogveteran7145 4 года назад +13

      Agree, maybe if people would stop buying new cars for a couple years then prices would come down. It has gotten out of hand, especially for trucks!

    • @red7fifty
      @red7fifty 4 года назад +1

      Who need AC? Lol

    • @red7fifty
      @red7fifty 4 года назад +1

      Do you REALLY need shiny paint, and matching tires?

    • @richs2170
      @richs2170 4 года назад +1

      @@pogveteran7145 I work on a new car lot and have 3 new models that start under 20k

    • @measl
      @measl 4 года назад +1

      @@richs2170 *Do they come with engines?*

  • @zero2blur
    @zero2blur 3 года назад +1

    I have so much anxiety when going to a used car lot. Thanks for the info!

  • @QoraxAudio
    @QoraxAudio 4 года назад +13

    7:10 I like how the members of congress are on the bottom of the trust list 😜

  • @lb3077
    @lb3077 4 года назад

    You guys are literally changing the world

  • @Uncle_Buzz
    @Uncle_Buzz 4 года назад +3

  • @77Cardinal
    @77Cardinal 4 года назад

    I've spent 30 years working independently for ad agencies and directly with dealers to create their ads and marketing. Our job is to get you onto the lot and give the dealer a sales opportunity. Sometimes we're directed to use language that sounds great, but sets you up for something you can't afford. Here's an example of what can happen when you finance more than you can afford. Kevin maybe you've covered this.
    I've yelled it a hundred times on your TV and radio, "We'll take your trade in, PAID FOR OR NOT!!!!!" The way the "paid for or not" deal works, is that dealer finance will roll what you still owe on your current loan into the financing of the car you want to buy. I saw a single mother come to the dealer with a car she bought used and wants to trade in today because our ads told her she could. She still owes three years on her trade PLUS what she still owed on the car she traded before that. In short she owes more than the current trade is worth. She's paying for two car loans and wants to add a 3rd bundled into one loan. Sales and finance tried for 6 hours to find her a car and get her a loan but she was so buried there was no way to make it happen. They could take the trade in and sell it for a profit but she couldn't pay the balance of 3 car loans. She left feeling embarrassed and humiliated by the experience and it was a waste of time for the dealer. The dealer paid for the ads that brought her in, they lost a customer and more marketing dollars will never win her back. Kevin, your honest dealer strategy could make the ad money the industry spends a lot more effective as a return on investment.

  • @pacibaco
    @pacibaco 4 года назад +16

    Good video but honesty will get you terminated at most dealerships

    • @geographyinaction7814
      @geographyinaction7814 4 года назад +1

      Absolutely!!!

    • @timworley4185
      @timworley4185 4 года назад +3

      Exactly the comment I just made. This is impossible as a sales person. If you owned the dealership yes. these videos should be aimed at management

    • @lxmedia3911
      @lxmedia3911 4 года назад

      And at any sales driven businesses.

  • @Twinpact
    @Twinpact 4 года назад

    An honest salesman spreads fast among the public

  • @herniedog4641
    @herniedog4641 4 года назад +4

    Watch Scotty Kilmer on utube

  • @robertatallo9771
    @robertatallo9771 4 года назад +2

    Great vid! Additional tip, fwiw: always bring an extra set of keys to your trade-in car. When the appraiser “loses” them to hold you hostage, just pull out your extra set and drive home!

  • @Private-C
    @Private-C 4 года назад +1

    Thank you! I wish car dealers watched this and be honest

  • @ismetavresk1986
    @ismetavresk1986 Год назад

    Hello Kevin! First I would like to thank you for sharing all this information on car business to a customers. Second I used to work for ......... Toyota car dealership and I got fired because I tried to be as honest and transparent as much as possible and help my customer to get great deal in term of finance and car, but I didn't sell the required numbers of pre-own vehicles and as I said I was let go. I'm no longer in car business and I would like to but I'm not sure how to find dealership that recognized working individual and appreciate building friendship with customers and not one time deal. Thank you for your time, Ismeta V.

  • @jameslowery7557
    @jameslowery7557 Год назад

    My dad worked on a used car lot for many years. He could also sell new cars but was on the payroll as a used car salesman. He was honest, and his customers would always come back and ask for him. He sold some of his customers as many as 8 cars over the years. They had an erase board where they listed which salesman had sold the most cars. His name was usually at the top..

  • @tj0001
    @tj0001 4 года назад

    The best dealership I ever went to showed me how much they gave for every vehicle to include new, trade in, and auction. They showed me costs of any repairs paid and explainedin depth how much over the price is needed to feed his family and keep the dealership in business it was about $500 per car. They also had a list of warranty options to purchase for a separate price. Absolutely zero pressure. Sadly they were only in business for 30 years.

  • @dam4274
    @dam4274 4 года назад +3

    Just dropped in to say that the dealer I worked at in the late 80’s would never let a customer go unless it was approved by the sales manager; hence, a TO. They had close to 20 salespeople on staff and tried their damnest to roll a customer. If they gave them a discount up front, they worked hard in F&I for the back end what they called “the full pop” and slam the customer. I was the honest guy and they’d go behind me with all their dishonesty.

  • @theworksho3947
    @theworksho3947 4 года назад +1

    Glad I found your videos. I've been working at a production company that specializes in commercials for car dealerships for over a year. I've been seeing these car deals come across my screen, and I have to review them carefully which includes reading the disclaimers. Even the best deals have ridiculous lease terms and/or hilarious prerequisites. Some of them I know I can qualify for, and look tempting, but thanks to watching your videos I fully understand the financial impact they'd have on me over the long run.
    Side note, it's hilarious seeing the same Getty stock footage in your videos that we use in our commercials haha

  • @DiamondEdwards
    @DiamondEdwards 4 года назад +1

    CAR PAYMENTS SUCK! (who agrees) and I got a really good deal on my new truck but I hated making the payment so I got my butt in gear and paid it off 50 months early!.

  • @garydevine9697
    @garydevine9697 4 года назад

    Praise God, an honest car salesman. You are a blessing of true character!

  • @daveforeman6931
    @daveforeman6931 4 года назад

    Cannot argue against anything in your videos, all true.

  • @wenkeli1409
    @wenkeli1409 4 года назад

    I like your take on honest customers too, it's a two way street. Many people out there want to live beyond their means, those people are probably not the customers you want to deal with anyways. Honest customers deserve honest dealers, and vice versa.

  • @paulkendrick1873
    @paulkendrick1873 4 года назад +1

    Kevin, thanks for the vital information that you are giving to the consumers so that they can go out and and spend their hard earned money wisely. it is very obvious why the vast majority of the car dealerships don't like or care for you. it is and unfortunate fact that automotive retail industry operates pretty much like our political system, they both operate on lies and deception. keep doing what you are doing because the truth matters and it will always make itself known in the end.

  • @xtRag3dYx
    @xtRag3dYx 4 года назад

    I wish there was people out there who would take their time to actually go with someone and help them with the purchase of a car, as in going to a dealership with them and negotiate with the sales rep and get you a good deal!!!! I would definitely pay them!

  • @delanoche2
    @delanoche2 Год назад

    I seen the video about being held hostage at a dealer. The same thing happened to me. LESSON LEARNED!!!!😊

  • @WJHandyDad
    @WJHandyDad 4 года назад

    As a lawyer I always advise folks to never sign a contract that contains the word "Arbitration" in it. Of course every contract contains it and it is always strictly for the benefit of the company that wrote the contract. Arbitration means you can't sue if (when?) they screw you and breach the contract... you have to "arbitrate" the disagreement in front of an arbitrator that they choose but you pay for, often times in a distant and inconvenient place without any ability for you to conduct discovery to aid in your case. You present great information here that customers would be wise to follow. Unfortunately I don't see most people being able to afford a vehicle they want on a 36 month loan and you're asking for sales folks to take smaller profits and smaller paychecks short term on the hope (but not promise or guarantee) of long term success. It's kind of the Japanese business model but I am not sure most Americans are ready for it. They taught it back in the 1980's when I earned my business management degree and yet we still see most American companies going for short term profit over long term sustainability.

  • @laurieharper1526
    @laurieharper1526 4 года назад

    Good advice, Kevin. Treating people well and giving them good advice is win-win. You don't just make a sale, you gain (or lose, if you do it wrong) a customer. They will keep you in business, recommend you to their friends and help you make a good living. You'll sleep soundly at night, too. What's not to like?