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Hello @siphenkosimacuba537 Thank you for your comment. Have you tried following the same process on Standard Bank’s online banking platform? If you have and the problem still persists you can click on the link below ,scroll down and select “How to approve it” : www.standardbank.co.za/southafrica/personal/products-and-services/security-centre/bank-safely/debicheck This page will provide various options for approving or declining the DebiCheck mandate. We hope this helps

Hello @BradleyBaartman-sd2yb Thank you for your comment. Yea it should be possible,as long as the account has an internet profile or a registered Nedbank ID.

Hello @AndreasInnesa Thank you for your comment. Yes, Standard Bank still uses OTPs via SMS. If you’re having trouble receiving SMS messages, you may need to visit your nearest Standard Bank branch and request to update the cellphone number that receives the SMS OTPs. We hope this resolves your query.

Hello @TammyShabalala Thank you for your comment. You can follow this guide below on how to set up/sign up to the Discovery Bank App www.discovery.co.za/bank/download-the-app We hope this will help with your query.

Hello @zionlewis6702 Thank you for the comment. You can download the FNB app from the Google play store (Android) play.google.com/store/apps/details?id=za.co.fnb.connect.itt&pcampaignid=web_share Or the from App Store (iOS) apps.apple.com/za/app/fnb-banking-app/id450094779.

Hey @user-bn4ky1en2s Thank you for the comment. We do apologise for what has happened to your home. We’re not sure if this will assist you with your query but you can try contacting Standard Bank on the following: Please call 0860 123 444 or email sil.claims@standardbank.co.za to log a claim. For all other queries feel free to email sil.info@standardbank.co.za. We hope your query gets resolved.

Hello @DavidFritz-ro4cm Thank you for your feedback. We are glad the video has provided you with some assistance . Don’t forget to like and subscribe for more videos like this.

Hello @peterprinsloo8247, Thank you for your feedback. We will keep your suggestion in mind when creating new videos. In the meantime, you can enable the captions functionality to ensure you are following the correct instructions.

Hello @Nolindo Magoda 👋🏾 What can we assist you with?

Hello @mfundogxoko5518 Hope you’re well. Have you tried resetting the password to troubleshoot the error you’re experiencing ?

Hello @sibongilelukhele Thank you for your comment. The issue may be related to the Department of Home Affairs (DHA), where Standard Bank could be experiencing technical difficulties in retrieving your facial recognition data. We advise that you visit your nearest branch for assistance.

Hello @OnTourscapetown, Thank you for your comment. Unfortunately, we are not certain if that option is possible. You will need to contact the FNB Forex Department directly to inquire about the process. You can reach them at 08601 36739 or visit their website for more information: www.fnb.co.za/forex/payments/moneygram.html#:~:text=Customer%20should%20contact%2008601%2036739.

Hello @emiliewillab7340, Thank you for your feedback. We are pleased to hear that the video has been helpful to you.

Hey @KBlaze Thank you for your feedback. Did you make sure to update your FNB app ?

@@thebankinsider yes am using the latest update, I only see "add card" which is for Physical card

@@thebankinsider I have the same problem. it's fully updated could it be because my account is new? I got mine from zambia fmi

Hey @Jaycowen5677 Thank you for your comment and feedback. We will ensure to take note of that in the videos we make going forward. If you have trouble hearing the instructions you can always enable the captions to make it easier to follow the instructions. We hope our suggestion helps.

Hey @MMM-cc6wv Thank you for the comment. Have you tried deleting the application and reinstalling it? If you’ve done this we suspect that your card may need to have a pin reset at your nearest branch.

Hey @CodeAndStuff0 Thank you for the comment and suggestion. We’re not sure if Capitec provides that format but we will look into it. If there is an option we will certainly make a video on it 🙏🏾

Hey @Talesoflife668 Thank you for your comment and feedback. We’re glad that the video has provided you with assistance 🙏🏾

Hey @parsagostar Thank you for the comment. Where are you getting stuck in the process?

Hey @sanelethabang8985 Thank you for your comment and feedback 🤝🏾. The track ID is in the description 🙏🏾

Hey @kelvinben4731 Thank you for your comment and feedback. We will adjust accordingly

Hey @letlhogonoloditshwene1883 Thank you for your question. After researching the product rules for Nedbanks accounts, unfortunately once your card has been blocked you cannot reverse the action. You will have to visit your nearest branch and replace your card . However there is a different option that might work. You can create a virtual card and use it for online purchases or you can add the virtual card to Apple Pay,Google Pay or Samsung Pay to make in store purchases.

Hey @prosneaker Thank you for your comment. Unfortunately we’ve never encountered such an error on our side before so we’re not exactly sure on how to solve this issue. Try these troubleshooting methods: Using a different card number Deleting the app and reinstalling Checking the Play or App Store for an update Alternatively you can also check out the app help guide using this link: www.standardbank.co.za/southafrica/personal/products-and-services/ways-to-bank/help-centre If you still don’t get any success we suggest that you visit your nearest Standard Bank branch to get further assistance.

Hey @16111Melody. Thank you for your comment and question. This might possible but we can’t agree as we’ve never encountered such an issue. We advise that you check MoneyGram’s FAQ below: www.moneygram.com/mgo/us/en/help/faq/receiving-money/ We hope you find the answers that you’re looking for.

Hey @user-zi4dl9ul4t Thank you for your comment and feedback. Did you by any chance try to change the quality settings from whichever device you were watching the video from?

Hey @giftshikoane51 Thank you for the comment and feedback. We appreciate and value your feedback.

Hey @user-ti3nv9em9n Thank you for your comment. Believe it or not we encountered the same issues on our end, not only with FNB but Nedbank aswell.

Hey @lerouxrenison9642 We appreciate your comment and feedback.

Hey @cdftrading thank you for your comment and patience. We’ve been going back and forth with Standard Bank ,but we finally got a response on your question. Do the following: After logging in select more at the bottom right hand corner Select dashboards Select my personal dashboard Select the country you have accounts in Select the type of account you’d like to link Enter the card details that are associated with the account you wish to link Select your preferred OTP method After doing that you should see your linked accounts on the dashboard We hope these steps will help you

Hey@ReneshSingh-rr1dp Thank you for your comment and suggestions. We will add that to list of videos to make 🙏🏾

Hey @holicscowenz Thank you for your question. Could you please elaborate on the question a bit more in detail, so we can fully understand your question?

Good day @user-pz2yk7jv6x Thank you for your comment. In the video description there are two links,one is for android and the other is for apple. When you click on either link it will take you to the App Store and if there’s an update it will have a prompt that says “UPDATE”

Hey @bensenzo Thank you for your comment. We just spoke to a Nedbank Call Centre agent and we were told that all current accounts have access to the virtual card feature except for savings accounts. Sometimes the Nedbank consultants tell you that a cheque account has been created but in actual fact a savings account was created and got renamed to a cheque account. We advice that you visit the nearest Nedbank branch or contact Nedbank via the call centre 0800555111

Hey @RajpotAfrica Thank you for your comment. We think the best route to take would be to contact MoneyGram directly to get assistance.

Hey @sg-xd8jz Thank you for your comment. You have the option of using it for online purchases or adding the virtual card to Apple,Samsung or Google play in the event you don’t have your physical card with you.

Hey @ladlynn2096 Thank you for your comment and feedback 👍🏾.

Hey @jacobkekana2593. Thank you for the comment. The song comes from Shaun101 Musical invasion Episode 27 mix

Hey @Mask_Dynasty Thank you for your comment. It might mean that you don’t have an existing username and that you will have to create one to continue. If you still encounter a problem you’ll have to call the Discovery contact centre (0800 07 96 97) to be assisted further.

And the password do you have to create your pwn

Hey @jasonMB999 Thank you for your comment. This unfortunately has to be fixed on the banks side. You can try calling the Nedbank contact centre(0860-555-111) to have the cards linked to your profile but they might send you to nearest branch to have it done.

Hey @CurceMC Thank you for your comment. We will add that to the list of videos to make.

Hey @impikazulu Thank you for your input.

Hey @user-rj5yo2nx1f Thank you for your comment and feedback 👊🏾. We’re glad the video assisted you

Hey @melikhayavayo2509 Thank you for comment. All you have to do is “select cards”, under manage cards select “Tap to pay” and then select “on /off” . We hope this information helps you out .

Hey @phirithandekile7600 thank you for comment . We are glad the video has assisted you

Hey @bmshenge2578 Thank you for your comment and feedback. We plan to make a video on how to purchase shares on the easy equities platform.

Hey @theodorabmahachi7411 Thank you for comment. Unfortunately no. The selfie feature is part of the enrolment process.

Hey @user-jy1cv2oj5q Thank you for you comment To create an FNB Virtual Card, you need to have an FNBy, FNB Easy Zero, FNB Easy, FNB Debit, FNB Fusion, FNB Credit or FNB Debit Card Account, as well as the latest version of the FNB App on your mobile device. www.fnb.co.za/downloads/business/FNBVirtualCardFAQ.pdf We hope the information & link above assists you.