Thank you for this. I rang BT who told me I needed the digital handsets, they never said I could use my own phones. My elderly parents are also glad they don't need to learn about the digital handsets!
I couldn’t see it for looking, and it was so simple in the end. I looked online for ages, and this was the fourth video I checked to find out how to connect, but the first one to mention the hidden socket. Thanks.
Thank you so much. BT instructions were so long winded that I mentally filed them under, “will deal with tedious stuff later”, then didn’t. You’ve been a massive help. 😅Happy New Year to you and yours 🎉
Thank you so much. You’ve been a great help. BT just gave a vague explanation. With your video, I was able to locate the area and peel off the sticker. Once again, your video was well received and explained.
Am I right in thinking this only works when the copper phone line is deactivated and not before? Is the copper line deactivated at the same time you are upgraded to full fibre?
Glad l watched your video, l don't have the green socket. Been in contact with bt they say they will send bt hub 2 out to me. The one l had was a smart hub only.
Two questions if I may (a) in moving over to digital voice could you keep your old phone number (b) is there any noticeable difference in call quality and stability? Thanks in advance !
Will the phones connected to the back of the router still work once BT switch off the PSTN at the exchange which is due to happen in the no so distant future? i.e. is the socket on a router a converter?
I recently transferred to Home Essentials 2. I'm more than happy with it, but the phone - oh my god the phone - it reminds me of the early mobiles and at 74 I want to stick to my old BT Relate phone 1998 model (or something like that). Can I do it? I've just connected the phone to the SH 2's phone socket, checked and it's properly connected, but no joy. Any suggestions If necessary I'll buy a traditional type phone, any recommendations
I have the same fault showing even after i plugged it into the HUB. My BT phone refuses to work with the HUB 2. Do i need a new phone or do i have to wait hours on an online expert texting me back & forth?
It does look like some phones aren't compatible as I've had similar messages. I know it's a pain doing the online chat but it might be worth checking with BT before investing in a new phone. Good luck.
I think the majority of households will end up using mobile phones, Saying that, I have family members who live in Heysham who can't get a mobile signal. Any big switch over like this is never going to be simple for everyone, just hope BT have good help lines.
@@keltonheadmedia7106 So BT have turned all of my existing phones into junk. Their letter tells me to go to their website to claim a free phone, I followed the link and the website tells me I am not entitled to the offer - really, really great!🤬
ruclips.net/video/Id_KGXMcJHk/видео.html this shows how to connect your old phones to the digital lines if you’ve been switched over to VOIP. Hope this helps.
We've got a home phone but don't pay for it unless we use it for outgoing calls, which we never do. Like you say most people use mobiles unless they can't get a signal.
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Thank you for this. I rang BT who told me I needed the digital handsets, they never said I could use my own phones. My elderly parents are also glad they don't need to learn about the digital handsets!
So glad you're able to use your old phones 👍
I couldn’t see it for looking, and it was so simple in the end. I looked online for ages, and this was the fourth video I checked to find out how to connect, but the first one to mention the hidden socket. Thanks.
Thank you so much for that, I had missed that socket on the back of the Hub totally! Now all working perfect
Glad to help, took me a while to find the socket too 😁
Thank you so much. BT instructions were so long winded that I mentally filed them under, “will deal with tedious stuff later”, then didn’t. You’ve been a massive help. 😅Happy New Year to you and yours 🎉
Thanks and have a great New Year
Thank you so much. You’ve been a great help. BT just gave a vague explanation. With your video, I was able to locate the area and peel off the sticker. Once again, your video was well received and explained.
Glad it helped!
Thank you, this is such a helpful video with clear concise instructions BT should adopt it, their instructions were as clear as mud!
Glad it was helpful!
Thank you just what I needed to know as my Mum has just been ungraded. Take care
Glad I could help
Thanks for the video I’ve been looking for the phone connector everywhere
Glad it helped, you would have thought they'd have put a yellow sticker over the connector with a 'peel here' message 🙄
Thank you for your most helpful video 🙂👍
Thanks for that been looking everywhere for it.
No problem!
Thanks! I missed the sticker on the back. Really surprised that neither the BT website or YT video make the point that you have to remove a sticker.
Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You're welcome!
Thank you very much you are a lifesaver. 👍. X
Why put a bloody sticker over it! X
Am I right in thinking this only works when the copper phone line is deactivated and not before? Is the copper line deactivated at the same time you are upgraded to full fibre?
Smart Hubs provided by BT as of 2024 no longer have a sticker over the green phone socket so are easily located.
Thank goodness for that 😅
Glad l watched your video, l don't have the green socket.
Been in contact with bt they say they will send bt hub 2 out to me.
The one l had was a smart hub only.
Thank you will try it soon
Two questions if I may (a) in moving over to digital voice could you keep your old phone number (b) is there any noticeable difference in call quality and stability? Thanks in advance !
Hi, you do keep your old number and I've not really found any quality or stability difference.
Will the phones connected to the back of the router still work once BT switch off the PSTN at the exchange which is due to happen in the no so distant future? i.e. is the socket on a router a converter?
BT will probably give us more information once a date has been announced.
I received mine today but phone do I need to plug it in as well as connecting to the hub or will the hub be enough to power it
I recently transferred to Home Essentials 2. I'm more than happy with it, but the phone - oh my god the phone - it reminds me of the early mobiles and at 74 I want to stick to my old BT Relate phone 1998 model (or something like that). Can I do it? I've just connected the phone to the SH 2's phone socket, checked and it's properly connected, but no joy. Any suggestions If necessary I'll buy a traditional type phone, any recommendations
Hi do you need the wire connected to the green phone port on the back of the smart hub 2? Because I wasn’t provided one
Do u need a phone line to work your bt hub
My phone cable that I took out of the wall is too big for the green socket, any help with this?
I have a 3rd party router with no green socket can I connect to the ethernet sockets via an adaptor?
I've never done this myself, might be worth searching youtube to see if someone has attempted this. Good luck
I have tried but not working.
I have the same fault showing even after i plugged it into the HUB. My BT phone refuses to work with the HUB 2. Do i need a new phone or do i have to wait hours on an online expert texting me back & forth?
It does look like some phones aren't compatible as I've had similar messages. I know it's a pain doing the online chat but it might be worth checking with BT before investing in a new phone. Good luck.
Hi can you plug a headset into the digital voice hub?
My headset has a standard plug and not a USB, which is the only one available on my BT hub. Sorry that I can't help further. Martin
What do you do if you have multiple phones? Are they all junk now and you have to buy WiFi compatible phones?
I think the majority of households will end up using mobile phones, Saying that, I have family members who live in Heysham who can't get a mobile signal. Any big switch over like this is never going to be simple for everyone, just hope BT have good help lines.
@@keltonheadmedia7106 So BT have turned all of my existing phones into junk. Their letter tells me to go to their website to claim a free phone, I followed the link and the website tells me I am not entitled to the offer - really, really great!🤬
ruclips.net/video/Id_KGXMcJHk/видео.html this shows how to connect your old phones to the digital lines if you’ve been switched over to VOIP. Hope this helps.
Mansplained
I’ve tried but doesn’t work
Does the phone not work or is it the connection that doesn't fit?
what if my phone is nowhere near my hub?
I assume you have an extension cable for your phone, which you can plug into the hub. Hope this helps.
@Kelton Head Media so i need to trail a wire all round the house? Well that's not happening, not really been thought through has it?
I don't get why broadband companies still do phones as part of deals, it's the year 2022 everyone has a mobile phone and don't use house phones.
We've got a home phone but don't pay for it unless we use it for outgoing calls, which we never do. Like you say most people use mobiles unless they can't get a signal.
Not true many older households still use landlines
If your in a poor mobile signal area landlines are handy.
Loads of people and organisations have the old landline number, it's easy to forget to tell them all about having a mobile number.