The BT EE Smart Hub 2023 as shipped October 2023

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  • Опубликовано: 22 дек 2024

Комментарии •

  • @imajeenyus42
    @imajeenyus42 Год назад +5

    BRILLIANT, thank you! It's the first time I've actually seen anyone clearly show what this sodding hub looks like. I was getting concerned, because I couldn't find any information about telephone connection (green) on the SH3, or whether BT's digital voice adapters (which connect via DECT) work with it. But since it's really identical, I guess there's a good chance all that will still work the same. I'm going to have to make the switch soon, have a rather convoluted arrangement at the moment, and dreading phoning BT to ask about it ;-)

    • @GS-lu2zu
      @GS-lu2zu Год назад

      This is just the EE branded version of the BT Smart Hub 2, however the RUclipsr thinks it is the newer Smart Hub 3.
      For it to be the newer Smart Hub 3, that would need the RUclipsr to have received the EE Smart Hub Plus.

    • @GS-lu2zu
      @GS-lu2zu Год назад

      BT Digital Voice is the exact same as EE Digital Home Phone, if you have BT Digital Voice on BT Smart Hub 2, then it will still work on EE Smart Hub or Smart Hub Plus.
      If wanting to use BT branded digital phones on EE, then you'll just need to register the base units to the EE Smart Hub or Smart Hub Plus.

  • @josht-z7c
    @josht-z7c 9 месяцев назад +1

    Hi , excellent video. I'm not very good with computers, but would it be possible if you could do a full video on the smart hub manager on each of the tabs including the advanced settings. And also show how to import contacts into the Hub. If this is possible that would be much appreciated.

  • @irenecaird6688
    @irenecaird6688 11 месяцев назад +3

    Just received mine. I haven't a clue on how to set it up. No instructions with mine 😢

    • @Šħòřțèşțçòmmèñț
      @Šħòřțèşțçòmmèñț 9 месяцев назад

      Using your broadband cable? No problem!
      ruclips.net/video/ATOrSQUo8LA/видео.htmlsi=w2jAIo01wayC_Yga
      Using a Modem? No Problem!
      ruclips.net/video/0CdXb67KbUY/видео.htmlsi=lnmy6wjkJZF8Clf0

    • @irenecaird6688
      @irenecaird6688 9 месяцев назад

      @@Šħòřțèşțçòmmèñț oh thankfully I figured it out. But thanks anyway

  • @stevealbon6745
    @stevealbon6745 Год назад +2

    How do i enable/use a usb stick, plugged one into back but not showing on network connections.

  • @pacomacman
    @pacomacman Год назад +3

    I can’t believe I sat and watched till the end in the hope I would learn something about the router. How fast is this router for instance, what protocols does it support?

    • @freename
      @freename  Год назад +2

      It's the same as the older router. Exactly the same other than maybe two components which are just power distribution type components.

    • @GS-lu2zu
      @GS-lu2zu Год назад +2

      This is just the EE branded version of the BT Smart Hub 2, however the RUclipsr thinks it is the newer Smart Hub 3.
      For it to be the newer Smart Hub 3, that would need the RUclipsr to have received the EE Smart Hub Plus.

  • @rayclarke9049
    @rayclarke9049 2 месяца назад

    Absolutely excellent video 📹. You're exceptionally talented. I'm actually waiting for my EE Smart Hub Plus to arrive and I'm currently awaiting for the tracking number from Royal Mail

  • @FrankJohnson-ye8lt
    @FrankJohnson-ye8lt 9 месяцев назад +3

    I now have one of these rubbishy routers when 'Digital Voice' was foisted on me at the end of my BT contract. You can't see the central light unless you look from the side. It's much taller than the old BT hub so it has to lie on its back to get it under my TV stand. The digital adapter which enables you to connect your old telephone is useless. It won't work unless it's in the same room as the router and keeps dying. A replacement is no better. If you plug the phone into the back of the router, it shows the calling number, but not the stored contact details. As a retired BT engineer, I am not impressed!

    • @freename
      @freename  9 месяцев назад

      Digital Voice is a big reason to avoid BT for Broadband in my opinion. It's so badly implemented.

  • @albino901
    @albino901 Год назад +1

    mine came with a miniature version and i cannot seem to set it up? wth?

    • @freename
      @freename  Год назад

      The small one (about half the width?) is a booster (what BT used to call their Whole Home WiFi Mesh discs). It can only function when connected [via WiFi or a cable] to a main router.

  • @karluk
    @karluk Год назад +3

    thanks for the review. The fact that its essentially the same as SH2 shows lack of innovation from BT, The Smart Hub Plus Wifi 6 seems to only be available on the EE FTTP 900 package. It seems like Sky also require an extra fee for their Wifi 6 max router.

    • @freename
      @freename  Год назад +1

      It's really disappointing.

    • @GS-lu2zu
      @GS-lu2zu Год назад +1

      This is just the EE branded version of the BT Smart Hub 2, however the RUclipsr thinks it is the newer Smart Hub 3.
      For it to be the newer Smart Hub 3, that would need the RUclipsr to have received the EE Smart Hub Plus.

  • @yaq3b
    @yaq3b Год назад +1

    Does this have wifi 6?

    • @freename
      @freename  Год назад

      No. Disappointing .. for a "new router". Take a look at ruclips.net/video/K3IFiMomsks/видео.html

    • @GS-lu2zu
      @GS-lu2zu Год назад +1

      This is just the EE branded version of the BT Smart Hub 2, however the RUclipsr thinks it is the newer Smart Hub 3.
      For it to be the newer Smart Hub 3, that would need the RUclipsr to have received the EE Smart Hub Plus.

    • @Northstar-Media
      @Northstar-Media Год назад

      Just received mine & was shocked to see this style hub when I unboxed it & my first impression is that it's a bit ugly. I will update the performance when I get connected via full fibre.

    • @freename
      @freename  Год назад

      Do you have the ones with the holes on the bottom stand or a smooth bottom stand?

    • @Northstar-Media
      @Northstar-Media Год назад

      @freename I have the one with holes on the bottom. Is this the nee wifi 6 fibre /business version?

  • @pi6706
    @pi6706 Месяц назад

    Mine recently locks up at least once a day, blocking all internet traffic and I have to power cycle to get it going again. I have even tried a factory reset but no luck. Hopefully a firmware update will iron out the issue.

    • @freename
      @freename  Месяц назад

      I would replace it with something that isn't an ee/BT hub

    • @pi6706
      @pi6706 Месяц назад

      I think I might have to the way things are going! I may just try one more thing first. Next time it locks up I will leave it alone for about an hour as it could be trying to update its firmware. A possibility perhaps.

    • @freename
      @freename  Месяц назад

      Firmware updates are likely to take less than about 5 minutes. Do you have much, is anything, plugged into the network sockets of the router?

    • @pi6706
      @pi6706 Месяц назад

      @@freename Yes, just the one Ethernet cable which goes to an Ethernet switch. Nothing else has been changed before or after the EE Hub Plus replaced the BT Smart Hub 2. There were no problems before whilst the BT Smart Hub 2 was in use, although since moving to EE we now use digital voice instead of PSTN. Thanks.

    • @freename
      @freename  Месяц назад

      @@pi6706 Ah, digital voice will be a problem as it means you can't use your own router (or at least if you do, you will lose your digital voice functionality). When the router goes wrong does it continue to not function if you unplug the cable to the network switch (e.g. just to be sure nothing on your switch is causing a network loop which causes the EE router to go weird, unplugging the cable and connecting to the EE routers wifi to see if it has started working again would rule out your own network as the cause).
      Bloody digital voice.

  • @bodthemod69
    @bodthemod69 7 месяцев назад

    Hi thanks I have a question. I have received this hub as moved from BT to EE. although my old BT smart hub type A is still working fine.
    My question, is it worth changing it over, having to reconnect all my stuff? is there any improvement with this over the old BT type A one that is still working fine with my EE ?

    • @freename
      @freename  7 месяцев назад +1

      If you don't want to change the existing hub and BT are not asking for it back (sometimes they bill people for the hub if it isn't returned!) then I have been told that the BT hub will continue to work on an EE line.

    • @samb999
      @samb999 7 месяцев назад

      Stick to hub you know trust me this one not ready yet. I was going to change to EE hub not worth it. They rush this one out. Because BT only want to work with business. 100% BT hub

    • @bodthemod69
      @bodthemod69 6 месяцев назад

      @samb999 thanks It's still working fine I did get a txt from ee yesterday asking for the BT hub back but I'm just going to forget I read it and see if they follow up

  • @jaykavanaugh4648
    @jaykavanaugh4648 11 месяцев назад

    Why is there both a 'broadband' socket and a 'wan' socket? The instructions say to use the broadband socket but the installation guy set mine up using the wan socket. Is there a way to turn the wan socket into a 4th ethernet socket?

    • @freename
      @freename  11 месяцев назад +2

      The WAN socket is used for full fibre customers or Fibre to the Cabinet (VDSL) customers who have and prefer to use an Openreach Modem.
      The broadband socket is used by fibre to the cabinet customers who do not have an Openreach Modem.

    • @Šħòřțèşțçòmmèñț
      @Šħòřțèşțçòmmèñț 9 месяцев назад

      You can use both

    • @freename
      @freename  9 месяцев назад

      @@Šħòřțèşțçòmmèñț No. I'm not sure what would happen if you connect both at the same time. I suspect the Broadband socket would take priority and the WAN one would either do nothing.

  • @cyberjack
    @cyberjack 7 месяцев назад

    The bottom does unclip so you can blow out dust

  • @ktos25
    @ktos25 5 месяцев назад

    im rather confused because I got the EE SMART HUB SH31B IN THE MAIL FOR FREE WHEN I DIDNT EVEN ORDER IT. CAN SOMEOEN HELP?

    • @freename
      @freename  5 месяцев назад

      Who is your broadband provider? And is the address label on the box definitely your exact address? Was the name on the box your name?

  • @loonyjuice6162
    @loonyjuice6162 Год назад

    Hi what do I do when it’s flashing purple it says enter a grey a broadband cable but it didn’t come with one and I don’t what to do pls help

    • @freename
      @freename  Год назад

      Are you a full fibre customer with a box attached to the wall with blinking lights? Or a phone socket on the wall type broadband?

    • @Šħòřțèşțçòmmèñț
      @Šħòřțèşțçòmmèñț 9 месяцев назад

      Using your broadband cable? No problem!
      ruclips.net/video/ATOrSQUo8LA/видео.htmlsi=w2jAIo01wayC_Yga
      Using a Modem? No Problem!
      ruclips.net/video/0CdXb67KbUY/видео.htmlsi=lnmy6wjkJZF8Clf0

    • @Šħòřțèşțçòmmèñț
      @Šħòřțèşțçòmmèñț 9 месяцев назад

      Please contact EE or buy one online.

  • @grahamstringfellow
    @grahamstringfellow Год назад

    How did you get that. I hàve the lot with bt they say it's. It's not out yet even takes to ee with them for mobiles

    • @freename
      @freename  Год назад

      You might be interested in ruclips.net/video/K3IFiMomsks/видео.html
      There's very little point getting the new hub, it's the same thing but with a different case on the outside. Pretty poor from BT/EE shipping WiFi 5 only in a time when WiFi 6 is now standard!

    • @GS-lu2zu
      @GS-lu2zu Год назад

      This is just the EE branded version of the BT Smart Hub 2, however the RUclipsr thinks it is the newer Smart Hub 3.
      For it to be the newer Smart Hub 3, that would need the RUclipsr to have received the EE Smart Hub Plus.

    • @GS-lu2zu
      @GS-lu2zu Год назад

      ​@@freenameyou got sent the EE branded Smart Hub 2, of course it isn't going to have wifi6, that is in the EE Smart Hub Plus 😂

  • @saiamuk
    @saiamuk Год назад

    I heard the SH3 is being rolled out to BT Business customers currently?

    • @freename
      @freename  Год назад +1

      I am not sure, sorry.

    • @GS-lu2zu
      @GS-lu2zu Год назад +1

      BT has been giving out Business Hub 3 for quite a while now, they were starting to be sent out all before EE introduced Smart Hub, their equivalent of BT Smart Hub 2, or Smart Hub Plus, their equivalent of BT Smart Hub 3.

    • @saiamuk
      @saiamuk Год назад

      Ah interesting, I really need something better than SH2 to max the opportunity from BT Full Fibre 900 package

    • @GS-lu2zu
      @GS-lu2zu 11 месяцев назад +1

      ​@saiamuk if you went for EE 1.6gb tier, then you'll get sent the Smart Hub Plus (EE equivalent to BT Business Hub 3 with WiFi6 etc).
      However, to best utilise the fibre connection, then you are better suited to purchase a third party router and use that instead of the supplied hub.
      If you look on BT Community or EE Community, either of those forums have many posts about using third party routers instead of the BT or EE hubs.
      For those on either BT or EE 1gb tier (900), you'll only get the BT Smart Hub 2 or the EE Smart Hub (which is shown in this video).
      If you have BT Digital Voice or EE Digital Home Phone, then you are locked into using supplied hubs only, as the phones need to connect to the hub.

    • @GS-lu2zu
      @GS-lu2zu 11 месяцев назад +1

      Third party router is needed if you go for the 1.6gb tier as the hub is still 1gb ethernet.
      They only supply a new ONT with a 2.5gb WAN.
      So, if you need a connection over 1gb for whatever purpose, then you'll need a third party router with at least 2.5gb ethernet ports.
      They claim you can get 1.6gb, but with EE Smart Hub Plus, that is split over the connections and not just each separate port.
      Lots of discussion on BT forum about this as many expecting the new hub to have at least 2.5gb LAN ports too, as well as the 2.5gb WAN port only.
      Good few years now new mobos have had 2.5gb LAN ports, however BT still think that all their customers will never be wanting anything over 1gb.

  • @basciak
    @basciak Год назад

    Do you know how to replace the BT router to own WiFi 6 router?

    • @freename
      @freename  Год назад

      Yes. Are you a full fibre customer or a fibre to the cabinet customer? In summary: connect your own router and use the PPP details BT.customer@btbroadband.com with any password. If VDSL customer use vlan 101.

    • @basciak
      @basciak Год назад

      I am full fibre customer Bt 500mb

    • @basciak
      @basciak Год назад

      What gaming router do you recommend with strong WiFi 6? I was looking for an Asus router.

    • @freename
      @freename  Год назад

      @@basciak A question I think best asked on the ispreview or thinkbroadband forums :)

  • @JordanPhoenix22
    @JordanPhoenix22 Год назад

    Can you order this with WiFi on ee and bt or not?

  • @lg440
    @lg440 Год назад

    I have all of it but the white box?? I’m useless with this stuff but it doesn’t look like I have a modem but I’ve already been delivered it and didn’t get offered any assistance fitting it. Any advice?

    • @freename
      @freename  Год назад

      The white box being the one you can see in the box at 4:43 ? If so.. that is an ADSL filter.
      If you went for full fibre broadband then you would not use the filter.. instead a cable would go from the RED labeled network port to the "ONT" (Openreach white box with blinking lights on it) on your wall.
      www.google.com/search?client=firefox-b-d&sca_esv=585061002&sxsrf=AM9HkKntZPQoun-l-VDosa9eSwaZhlbePg:1700833411165&q=openreach+ont&tbm=isch&source=lnms&sa=X&ved=2ahUKEwjjpq2a4tyCAxVTZEEAHVkIDlEQ0pQJegQIBhAB&biw=960&bih=979&dpr=1

    • @GS-lu2zu
      @GS-lu2zu Год назад

      This is just the EE branded version of the BT Smart Hub 2, however the RUclipsr thinks it is the newer Smart Hub 3.
      For it to be the newer Smart Hub 3, that would need the RUclipsr to have received the EE Smart Hub Plus.

  • @T0pBaNaNa
    @T0pBaNaNa Год назад

    Does it allow for seperate 2.5ghz and 5ghz connections?

    • @freename
      @freename  Год назад

      Very unlikely, the old one did not and the new one looks like it is the same as the old one but in a different outer box!
      See ruclips.net/video/K3IFiMomsks/видео.html

    • @andy70d35
      @andy70d35 11 месяцев назад

      @@freename Rubbish I am using 5Ghz with my iPhone and iPad Pro and separate 2.5Ghz for Wi-Fi on old laptop.

    • @andy70d35
      @andy70d35 11 месяцев назад

      @TopBaNaNa Should do, I am using 5Ghz for iPhone and iPad Pro and 2.5Ghz with old laptop. On BT SH2

  • @Silverdale15
    @Silverdale15 9 месяцев назад +2

    Life is Way too confusing 😮😮😮😮

    • @freename
      @freename  9 месяцев назад +2

      I agree!

  • @unlokia
    @unlokia Год назад +10

    Another pointless, generic plastic toy from people who want any reason to "upgrade" people WHO DO NOT NEED OR WANT IT. Their marketing is, as always, vague and confusing. I have "Smart Router" (white) and do not need nor want this junk.

    • @GS-lu2zu
      @GS-lu2zu Год назад

      This is just the EE branded version of the BT Smart Hub 2, however the RUclipsr thinks it is the newer Smart Hub 3.
      For it to be the newer Smart Hub 3, that would need the RUclipsr to have received the EE Smart Hub Plus.

    • @Northstar-Media
      @Northstar-Media Год назад

      ​@GS-lu2zu Thanks for information😁

    • @drtomoyah8805
      @drtomoyah8805 8 месяцев назад

      It is junk

    • @Raizen_G2
      @Raizen_G2 7 месяцев назад

      I use it for ethernet for my pc

    • @Mf19593
      @Mf19593 27 дней назад

      It is crazy bt have just sent me , the new bt hub 2 plus the new ee hub plus wi fi disc , I do not need all this / my old hub is working well , my contract finished recently & because I changed & upgrade my package I received all of this 😂 most will be returned 👍

  • @JordanPhoenix22
    @JordanPhoenix22 Год назад

    Amazing video do a review on wifi performance.

    • @freename
      @freename  Год назад

      680mbps download / 232mbps upload is the max I achieved on a laptop. A friend's high end phone managed similar but with quicker upload.

    • @JordanPhoenix22
      @JordanPhoenix22 Год назад

      Amazing thanks so much.

    • @umayrali6159
      @umayrali6159 Год назад

      ​@@freenamehow did u manage to get over 100 upload, 110 up is the max

    • @freename
      @freename  Год назад

      It was a test to a speedtest ever in my Lan to see the max of the WiFi from the router. There's no point testing the internet connection as we already know what speed that is limited to.

  • @mazz2001
    @mazz2001 Год назад

    Do a speed test please

    • @freename
      @freename  Год назад

      Over WiFi to another lan connected device? It will be the same as the old BT Smart Hub, it's the same inside. No WiFi 6 etc.

    • @mazz2001
      @mazz2001 Год назад

      @@freename Whats your current speeds your getting

    • @freename
      @freename  Год назад

      I am right next to the cabinet so get 80mbps down, 20mbps upload. If I lived further away from the cabinet it would get slower and slower. The difference is the distance not the router.
      If you are on a full fibre product (where you have a white openreach box with green flashing lights on it) then distance isn't a problem.

    • @mazz2001
      @mazz2001 Год назад +1

      @@freename I get 74Mbps down & 18Mbps Up. Im with Vodafone Broadband which as you know uses the exact same line as BT/Openreach. I pay only £21 a month with Landline included!

  • @charliezobel511
    @charliezobel511 Год назад

    BT Mobile still exists, I re-contracted to another year family SIM plan off them in September. BT Mobile gives you free roaming in the EU whilst EE does not.

    • @mazz2001
      @mazz2001 Год назад

      New customers can no longer get bt mobile

    • @Šħòřțèşțçòmmèñț
      @Šħòřțèşțçòmmèñț 9 месяцев назад

      If you have EE broadband, you can get £20 off and if you get their £39 one with that offer it will be £19 and you can choose on loads of things like Apple Music, Netflix, Disney or Free EU roaming up to 50GB

    • @charliezobel511
      @charliezobel511 9 месяцев назад

      @GlowPickForSale I'm paying 15 quid a month for our 2 family sims, so £7.50 a piece, which gets us unlimited minutes + texts and 15GB doubled up to 30GB as we're on Halo 3.
      We still use our landline quite a lot too, or 'digital voice' as it's called now, which is on a legacy package so costs about £1.90 a month for unlimited to landlines and 1000 minutes to BT mobile.
      We'd lose all that moving over to EE, not to mention we've got 3 BT Alexa phones for the landline that don't fully function with anything but the BT smart hub 2.
      They tried to shove me over to EE but I dug my heels in and weren't having it. I re-contracted our Fibre 500 with Halo 3 for another 2 years at the same price I've paid for a few years now.
      Halo 3 lets you re-contract anytime so I do it mid March every single year which avoids the annual price rise 😉

  • @samb999
    @samb999 Год назад +1

    EE rebrand all BT gear. Because want everyone to move across to them in future

    • @freename
      @freename  Год назад

      It does seem that way

    • @GS-lu2zu
      @GS-lu2zu Год назад

      BT focusing on business, EE will be their consumer arm
      Been like that for a good few months now, you'll see it already with EE having taken over mobile and television etc.
      Family sim still available on BT Mobile, but not for new customers.
      BT still offer broadband upto 1gb tier, want new 1.6gb tier then that is EE only.

    • @Silverdale15
      @Silverdale15 9 месяцев назад

      Bt I just hate them right shower of idiot's

    • @samb999
      @samb999 7 месяцев назад

      Well I swap over to EE is worth getting there hub. I want it someone ring me back probably stick to BT hub. See these review made you think best BT Hub. Everything still work same stick to Bt hub. Has this one sound not to good.

  • @GS-lu2zu
    @GS-lu2zu Год назад +1

    This is not a Smart Hub 3 😂
    You clearly not know what you are talking about 😂
    For starters, the BT Smart Hub 3 has been available for a good few months now, however the BT Smart Hub 3 is only available to those on BT Business.
    The RUclipsr here has just been sent a EE branded Smart Hub 2, which is just their branded version of the exisiting BT Smart Hub 2.
    If the RUclipsr actually wanted to review EE's version of the Smart Hub 3, then they needed to have got sent the Smart Hub Plus.
    The Smart Hub Plus is EE equivalent of the BT Business Hub 3.
    It uses WiFi 6, it still has 1gb ethernet ports and if you upgrade to EE highest tier of 1.6gb, you will also get a new ONT box installed as it uses a 2.5gb WAN port.
    This RUclipsr clearly did not do any research as BT are moving all consumers to EE and the different versions of EE Smart Hub and Smart Hub Plus have been common knowledge for many months now.
    The RUclipsr has just been sent EE branded Smart Hub 2 and just assumed that they had got the latest model.
    Clearly misleading anybody who has viewed this, sadly the RUclipsr claims to know but infact doesn't know.
    Next time, do research before posting and making a fool of yourself 😂

  • @chrisburns8077
    @chrisburns8077 3 месяца назад

    this was so damn simple why oh why can it not say (the little button on the side of the hub) simple

  • @Silverdale15
    @Silverdale15 9 месяцев назад

    Eeeeeeeeeeeeeeeer its too confusing i may exist without life is easier to just sit and read a book....😢😢😢

    • @freename
      @freename  9 месяцев назад

      What do you want to know about the router?

    • @Silverdale15
      @Silverdale15 9 месяцев назад

      @@freename nothing it's all history now! I couldn't get hub 6 to reconnect to skyq box...four days of struggle but I found a bt help comment ...turn off turn on trick!!! Yay 😁

  • @Tomcom666
    @Tomcom666 8 месяцев назад

    mot bad. i would recommend you to do research before talking about devices like this, dont know what that usb is isn't looking good on your video. i would not recommend to show password and serial number to people. its easy to find your network and hack it

    • @freename
      @freename  8 месяцев назад

      I would challenge anyone to find and log into the network shown in the video :) BT WiFi names are not unique and are reused by several routers/customers but rarely enough that they would never be within range of eachother. (Passwords are different).

  • @SEAN-jx6yu
    @SEAN-jx6yu 8 месяцев назад

    AWFUL

    • @freename
      @freename  8 месяцев назад

      The video or the router (or both) :) ? I'm happy with either answer.. but would be nice to know which.

  • @StabMcShag
    @StabMcShag 10 месяцев назад

    Got everythung set up except for phone connector.
    Just keeps flashing and won't see hub for pairing. Anyone else have similar problem and how to fix it?

    • @freename
      @freename  10 месяцев назад

      You hold down the WPS / pairing button on the hub until it's light starts flashing, then you press OK on the phone BT supplied? (It has to be a stupid digital voice phone, not just any old phone you had spare).

    • @StabMcShag
      @StabMcShag 10 месяцев назад

      @@freename
      Still no joy but thank you.