How to Create Installation Media for Windows 10 | Microsoft
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- Опубликовано: 20 дек 2020
- You can use installation media (a USB flash drive or DVD) to install a new copy of Windows, perform a clean installation, or reinstall Windows 10.
To create the installation media, here's what you'll need:
1. A PC with a reliable internet connection. The download time will vary, depending on your internet connection.
2. A USB flash drive or DVD. A blank USB flash drive with at least 8 GB of space, or a blank DVD (and DVD burner). We recommend using a blank USB or blank DVD because any content on it will be deleted. When burning a DVD from an ISO file, if you're told the disc image file is too large, you'll need to use dual layer (DL) DVD media.
3. A product key. Your 25-character product key (not required for digital licenses). For help finding it, go to: support.microsoft.com/en-us/w...
Support article: support.microsoft.com/en-us/w... 
Наука
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once ive created the installation media on the usb , will this have transferred the os files to that usb from my SATA 2.5 drive and than when i boot the pc i will have to go into bios change the boot order according to which drive i want the OS on and than proceed after this has been done. Im trying to move my os from a sata 2.5 to an m.2 any help would be great!
This worked great.
What do you mean by valid windows license to activate after installation how do I get that?
Can you use it to download windows on imac? Please help
Thank you !
I tried it but it didn't work what should i do ?
does this work for windows 11?
I have created installation media on my pendrive .so have I need to butt my USB with another software?
You can simply insert it in the PC you want to install windows in and then you can boot from USB the Windows 10 setup. If the option doesn't come automatically you can also do it from your BIOS options.
Appreciated.
Racoding is not in teams in mobile phone
does this fix my error code : 0xc0000001?
Informative
Oh my u save my life
How can I update my operating system using a Flash Drive from the BIOS? I am not very handy with computers.
Do you have your BIOS key?
@@unwantedraisins7087 Yes
After entering BIOS go to boot menu and change boot priority and set usb to no 1. Save and pc will restart
Hii, I have a question, i wanted to change my windows 11 to windows 10 so I searched for options here in youtube and used the windows 10 creation media tool and chose the upgrade pc now option. I thought that the apps like microsoft word, etc. Will still be there when I first got the laptop but it was gone and idk what to do and how to recover it. Is there anyway I can recover all the deleted apps?
Hi Izzay. Thank you for reaching out to us. We understand that you want to recover the deleted app on your Windows 10. We're here to assist.
To clarify, when you downgrade from Windows 11 to Windows 10 did you see an option to "Keep your personal file, application and settings?
We look forward to your reply. -Ken
Hello again. This is a follow-up message about your concern about recovering deleted app on Windows 10. Do you still need assistance? We hope everything is sorted since we didn't get any response. Please, do not hesitate to contact us again. Stay safe and have a wonderful day. - Jay
@@MicrosoftCustomerSupportlmao i love how u only reply to her even twice!! Wheres the replies for the dudes asking for help😂
I do have the problem I'm already done with the installation but when I open my laptop it says to sign in to my microsoft account and I knew my password but then it need a verification code and the problem is I don't have an access anymore to that phone number what will I do ?
1. Create a new user account (actually there are an options to create a local user account rather than microsoft account) 2. Recover your password in Microsoft
After obtaining the ISO, you would use it to burn Windows to a DVD? Isn't that an extra step? I'm confused between all these choices. Which one is best? Are there any more details, or where can one go to learn more about this? I guess I'll just delete this comment.
After the ISO been downloaded choose that option in the end of the video to proceed to burning the ISO to the DVD.
Alternatively you can use the USB method also if you wish instead. Both methods are simple and excellently explained in the video.
Thank u
If i choose both in architecture, Will it work whatever the architecture of the pc is?
Hi, Moaz! Thank you for commenting. We understand you want to know if your installation media for Windows 10 will work to any PC if you choose both in architecture. To answer, if you selected both, your installation media will work to any PC. Just keep in mind this will create a larger ISO file or take up more space on your USB device. We hope this helps!
Hi, Moaz. How are you today? This is to check how things are going because we haven't heard back from you, and we want to make sure that we leave no customer behind. We've recently informed you about your installation media that will work to any PC. Just keep in mind this will create a larger ISO file or take up more space on your USB device. We do hope that things have been taken care of now. We'd appreciate if you'd send us an update and if you still have Microsoft-related concern, we're here to assist you. Thank you and always take care.
@@MicrosoftCustomerSupport Thankfully, everything's going great! Thanks for your help and concern!
You're most welcome. As we want to make sure that everything has been addressed. Is there anything else that we can help you with?
We'll keep an eye out for your response.
@@MicrosoftCustomerSupport no, thank you so much! I don't need any help.
Hii, can we use bootable pendrive created using media creation tool for another pc's for fress installation of windows
Hello, Omkar. Thank you for reaching out to us to confirm if you can use bootable drive to create a Media Creation tool for another computer for fresh installation.
To answer your question, yes that is possible.
Let us know if you need further clarification.
Hello, there. How are you? We'd just like to check if you still need further assistance from us. If so, we sincerely hope you get back to us so, we can utilize all our available resources to help you.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60089ikXa
Thank you for your time, and we hope that you have a great day!
Hi Microsoft pls reply
By doing this method my windows files or my pc will be dead by doing this action pls reply I hope anyone from Microsoft helps reply with it pls
What is the size of both copy
It says from the get go you need at least an 8gb flash drive, so common sense says 8gb
If you install the data on the selected drive, however remove it and input the drive to another pc, the one you want to reset, will it keep the data on the computer used to install the media and is used on the other pc you need to wipe clean of data?
Hello there. Thank you for reaching out here at the Social Media Support team.
We see that you have concerns about the installation media that can be used to install a new copy of Windows. We know how important it is to get this sorted out. Allow us to check on this, and we’ll assist you in the best way we can.
Regarding your query, if it will delete the data on the computer used to install the media, may we clarify if the data that you’re referring to are the files from that computer?
When creating an installation media or Windows ISO files using a working computer, there will be no changes that will be made since you’ll be using that PC only to download a copy of Windows and save it to a USB flash drive or DVD. The data or files on the computer used will be kept.
We hope that helps and answered the question. If you have other clarifications, don’t hesitate to let us know.
Hello again. Just checking back with you. Do you still need assistance?
You’ve contacted us previously as you’d like to confirm if the computer used to download the installation media will keep its data. Just a recap, we’ve confirmed that it should be kept and won’t delete the data on that computer. This means there should be no changes made at all aside from using that computer to download the installation file for Windows and save it to the USB flash drive or DVD.
We hope everything has been covered and addressed. Let us know if you have other concerns that we can assist you with. Have a great day.
We'd love to hear from you! Please share your experience with the Social Media Team by clicking here:
msft.it/6059nhbLh
Thank you!
@@MicrosoftCustomerSupport Your guide was helpful and everything is working again. Thank yall for the help!😄😄😄
You're most welcome!
We want to be sure that we give the best customer service to our valued customers like you. 😉
Please do not hesitate to contact us again if you have other concern or service that you need assistance.
We're always here for you. Please stay safe and continue to be healthy.
What do I do if I don't have a working PC. Can I make install media with my phone?
Hello there! We’ve looked through that you want to clarify if mobile devices can be used to download Windows 10 Media creation tool. Let’s take a closer look at this together. By the way, apologies for the late response.
Quick answer, as of the moment, a PC with reliable network connection is the only device that can be used to download a Media Creation tool. We know that it might be a bit challenging for those users who don’t have a spare PC, and thanks for bringing this to our attention. With this, we would suggest letting our support engineers know about this as Microsoft continuously strives to improve its products and to provide a better experience to its consumers. Once you already have an available device, you can check this article: msft.it/6052bI4Na for steps on how to send feedback via the Windows Feedback Hub. This is the quickest route to our developers' ears.
You are welcome to post here if you have other Microsoft-related concerns. Keep safe!
if I put this USB in my apple computer will it work?
Thats what i ask does it work?
Microsoft team please make a vedio on why laptops consumes more internet data and how to overcome from this problem.
so I deleted some desktop files by accident and I'm not sure if they are important or not. When ever I try to open some things, and even in the startup screen, it says something about a desktop problem yet my desktop and most thing are perfectly fine, does anyone know the problem I'm having?
Hi there! Your comment has caught our attention.
We understand that you have deleted some files on your Desktop by mistake, and when you open something, it tells you about a problem on your Desktop. However, you've mentioned that your Desktop and other things are mostly fine. Allow us to take a closer look into this.
For us to take a closer look, please allow us to ask you some questions:
1. May we have the exact error message? if you get an error code, you could share it to us as well.
2. When did you notice this problem?
3. What steps have you tried so far before contacting us?
We'll wait for your reply.
Hello again! We hope that you got our message yesterday.
We've noticed that you have not replied to our message regarding your concern about a problem in your Desktop. You may be busy or have missed our last correspondence. So, we thought of doing a quick follow up.
We've asked for more details to better understand the issue. If you can provide those details, we can immediately start working on the resolution. Our goal is to ensure that your experience with us leaves you pleased with our products and services.
Please let us know if your problem has been resolved. We would greatly appreciate if you can find time to get back to us. Thanks again for contacting us. We hope you have a great day!
can you help me unlock my mircosoft account from email i dont have anything to recover it so now i just have my google email now
You also need 8 gigs free on you C: drive
Hi so my pc goes to blue recovery screen when ever i try to boot it up. My old hdd is broken and i think pc is trying to boot up with instead of the nvme ssd. It gives the error 0x000000e and shows winload.efi as the missing file. What should i do? It also wont let me open cmd. I would appreciate a lot if you could help
We appreciate that you reached out to us! We understand that you encounter both (0x00000xe) and (Winload.efi). We're here to guide you the best we can.
To proceed, we need to verify a few details.
1. Did you already check if the boot order is set to prioritize your SSD?
2. When you turn on your device, does it load until the lock screen or proceeds with the erorr message right away?
3. Did you already try to start the device on safe mode with networking or entering Windows Recovery?
We'll be waiting for your reply so we can continue the support. Take care!
@@MicrosoftCustomerSupport
1. I didnt check that as idk many stuff about laptops and my repair shop did install the ssd for me
2. It says Cmos failed and then says hard disk failure
3. I havent tried that yet but ill surely try that tmr
Also my hdd is completely broken so idk how can it even boot up with hdd instead of the ssd
Thank you for the information you shared. For insights, some common causes of the error 0xc00000e are problems like corruption or deletion of files in the Boot Configuration Database (BCD), which includes files and parameters that help to boot Windows. Hard disk failures can also cause this error. Let's further look into this.
Can you confirm if you have informed the repair shop where you have your SSD installed about the error message you are getting and how to resolve it?
We'll wait for your response.
@@MicrosoftCustomerSupport i havent informed them yet
Thank you for keeping us updated. If you could consider booting your device in safe mode, that would greatly be appreciated. This method can also help us isolate the issue further or determine which program or application may be causing this error to occur. Here's the article that will give you different ways to boot a Windows 11 or 10 PC in safe mode.
Important: Please remember to back up your data before attempting any repairs to avoid losing it.
Let us know how it goes, and we'll be happy to help you further if necessary. All the best, and stay safe!
I had to replace my defective hard drive in my dell precision 3630. Will i need a windows key to set up windows again?
Hi, Brandon! Thank you for reaching out, and sorry for the late message.
We understand that you want to know if you'll need a Windows Key to set up Windows after replacing your hard drive. Before we provide further information, we'd like to ask you the following:
1. How did you obtain your Windows copy?
2. Which Windows version are you using (e.g., Windows 10, Windows 11)?
3. Did you link your digital license to your Microsoft account?
We'll be here for you.
@MicrosoftCustomerSupport windows was on the pc when I got it. It was a used pc whem i got . It had windows 10. I tried to link it at one point, but couldn't get the add accout button to work.
Thank you for providing the information we've asked for. Since it's a used device, we really need to contact the old owner to know if the Windows 10 installed on the device is pre-installed or OEM (original equipment manufacturer). We'll be waiting for your response.
Hello again, Brandon. We'd just like to check in with you to see if you are able to contact the old owner of your device to know if Windows 10 was pre-installed or from the original equipment manufacturer (OEM). This is for us to determine the next resolution to provide. We hope everything will be sorted out.
Feel free to message us back if you still require assistance, so we can utilize all our available resources to help you.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60009FgzI
Thank you for your time, and we hope that you have a great day!
If I create a windows 10 media on usb and install it on new SSD, will it ask license key?
Hello! We truly appreciate your efforts in contacting us regarding your inquiry about installing Windows 10 installation media on a new SSD, and if it will ask for a product key. We know how important this is to you, please allow us to further assist you on this matter.
To answer your question, depending on how you will be going to use it, if you will use the installation media to perform a clean install and that a Windows license is already linked and associated to your device, then it will automatically be detected by the system so you don’t need to input the product key manually. On the other hand, if no Microsoft license is linked on your device, then most probably it will ask you to enter one. Nevertheless, please make sure to secure one, just in case the system requires it.
Furthermore, during set up, you can also opt to add a product key later by selecting the “I don’t have a product key” or the “Do this later” option.
Let us know if we managed to answer your question. We’ll keep an eye for your response. Stay safe!
@@MicrosoftCustomerSupport Thank you so much for the quick reply. I hope It will really help me a lot. Microsoft always rocks.
You're most welcome! It's been a pleasure assisting you. We hope the information we provided helps. If you have questions with other Microsoft services, please feel free to message us again, and we'll be more than willing to help.
Please share your experience with the Social Media Team by clicking here:
msft.it/6057Zhi7v
We'll be here for any feedback. Have a good day, and stay safe! ❤
@@MicrosoftCustomerSupport Hi, I have installed SSD with fresh clean windows 10 using installation media. My hp laptop operates speedily. But the Internet speed on laptop is very slow while the other devices are running internet fastly. On other devices, the internet speed is 80Mbps to 99 Mbps (Download & Upload) but my laptop's speed is only 25Mbps to 45 Mbps(Download & Upload). I have checked simultaneously but I got the same result.
After installing the SSD, The laptop is faster but It freezes for a second and running. So at each operation, it does, the laptop freezes for a second and running. I have not experienced thus issue before installing SSD (My laptop was running on windows 10 before installing SSD).
my doesnt ask me to chose between USB, ISO etc...it just keeps saying that i dont have enough memory on C:
Hi there! We understand that you're having trouble creating Windows 10 installation media because you don't have enough free space on your C: drive, and we'll do our best to help you out.
We'd like to investigate this further so we could provide the proper resolution. Just to confirm, how much free space is currently on your C: drive? To check the total disk space left on your Windows 10 device, select File Explorer from the taskbar, and then select This PC on the left. The available space for each drive will appear under the Devices and drives section.
Looking forward to it.
Hi! How are you? Do you still need assistance? If so, please let us know how much free space is left on your C: drive so that we can isolate the issue further.
Stay safe and have a nice day!
lost all my files 74G in 2T ext Seagate drive apparently when I used that drive to make a windows 10 Boot Drive. Foolishly, fig windows would just put the files where needed as it only needed 8G.
Shocked no warning popups alerting you that all your files on ext drive will be deleted if u proceed.??? Did I say 74G.
Anyone by chance have a solution to recover what used to be my E drive now D drive. All these videos talk about recovering on ext drive, but none about over writing by way of MS windows media creation tool to create a boot disk. Would think this is common.
Kiss it good bye , format and at least get my 2T back? Do I need to the original Seagate one touch software that was on there? How to get it back?
My pc is saying opreating system
Can i do it from window 7 pc ?
Hi. Your comment got our attention. You were asking if you can do it from Windows 7. We know it's important for you to do this. Rest assured, I will give you the best answer we have regarding this matter. If you're referring to creating Windows 10 installation media on a Windows 7 device, yes, it's doable. I hope this answers your question. For anything else, just message us back.
Hi. We hope you're doing good while reading this follow-up message. We recently saw your comment asking if you can do it from Windows 7, and we told you that if you're referring to creating Windows 10 installation media on a Windows 7 device, yes, it's doable.
We haven't heard back from you. How's everything going? We hope you did see our answer. We just want to make sure everything is taken care of. For anything else, just message us back. Have a great day ahead and keep safe!
I created installation media, but it installed Python as part of Windows, is this normal, or a sign of a malicious attack?
Hello, Succubus. Thanks for bringing this to our attention. We understand that Python was installed when you created installation media on your device. We know how important it is for you to know if this is normal and safe, and we're here to look into this for you.
For us to assist you accordingly, may we know where did you get the file that you used to create the media creation tool?
We'll wait for your reply.
Hi, there. How are you? We hope this message finds you well. Just a quick follow-up to check if you still have concerns with the installation media for Windows that you created. If so, we'd appreciate it if you'd provide us the information that was previously requested, as we're here to help you further. Thank you, and always take care.
Hello Microsoft I have a problem with my computer because I accidently deleted my boot and now It's stuck in BIOS setup is there any way to restore, or install?
Hi, Ray! We apologize for the late response. Based on your message, we understand that you need help recovering the BIOS setup you accidentally deleted. We know the importance of your concern, and we'll do our best to help you with this.
Let us isolate this further so we can assist you accordingly. To do so, please answer the following:
- Which Windows version are you using before the Boot device was deleted?
- What troubleshooting have you done so far? This is to avoid giving the same steps.
- May we know which boot settings/device you've accidentally deleted and if you are familiar with navigating the BIOS settings?
We'll wait for your response.
@@MicrosoftCustomerSupport
- Windows 10
- Booting using PXE/Ipv4 and Ipv6 as far I know and it stop working I haven't tried boot media
- I forgot what boot it seems the main
Thanks for the additional information. We understand that you attempted to boot using PXE/IPv4 and IPv6, however it did not work. We know how you want to resolve it. Allow us to assist you further.
If you are experiencing issues with booting your Windows 10 computer using PXE/IPv4 and IPv6, there could be several reasons for this. One possible reason is that the boot order in your BIOS settings might have been changed or corrupted. You can try resetting your BIOS settings to default values by following the steps here: msft.it/60599aek5
If resetting the BIOS settings doesn’t work, you can try disabling IPv6 in the boot priority settings. Here’s how you can do it:
1. Open the BIOS settings on your computer.
2. Navigate to the “Boot” section.
3. Locate the “Boot Option Priorities” setting and select it.
4. Find the “Onboard NIC (IPv6)” option and disable it.
5. Save your changes and exit the BIOS settings.
We hope this helps! Please keep us posted.
Hi, Ray! How are you? We're checking back to know if you are able to follow the steps provided or if you still encounter the same issue?
If you still need our help, please don't hesitate to get back to us so we can continue the support. We'll be expecting your reply. Take care!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60059xcQP
Thank you for your time, and we hope that you have a great day!
I have a corrupt OS and need to do a fresh install. There are some things I just can't seem to fix so a fresh install is the only way.
If I use the official Microsoft tool to create a windows installation media on a fresh USB, is it going to draw files from the current corrupt OS or solely use a fresh internet ISO it will download whilst making it? I have just spent an hour on Google and it seems to be impossible to find an answer to this, but maybe I am using the wrong search terms. Does anyone know? The corrupt install came from a windows 11 USB created with RUFUS, so I obviously don't want to use that again and will use the official Microsoft tool - what is happening currently is that after settings has been opened once, let's say for example to change a graphics setting or view windows update, once I have closed the settings window, if I try to open it again I just get a blank white page with the gear icon centered but nothing else. I've used every trick in the book to repair it, terminate and restart via admin command line, etc but nothing works until I reboot then I can use it one time again.
Once I have tried to close it, I can see the settings app still stays open in task manager and trying to terminate the process doesn't work. It can not be shut down, period. That's the issue that I got with a Rufus created install media using the latest windows 11 ISO, and I have tested the iso itself and it is 100% flawless and corruption free. So the issue must have happened with Rufus.
Obviously I want to use the Microsoft install media tool now but I am concerned it will draw files from the corrupted current OS install. Why is it impossible to find an answer to this?
Hi there, Teddy! Thanks for reaching out. Let's take a look into your concern and assist you the best way we can.
Your question on whether creating a Windows installation media on a fresh USB would draw files from the current corrupt OS, the answer to that is no. Just make sure to download the files from the official website: msft.it/6054gt0v8 and to use a totally different USB.
We hope we have answered your question. Please feel free to message us back if you still need further help. Thanks.
@@MicrosoftCustomerSupport Thanks. So I use the create windows 11 installation media tool and a fresh USB. The reason I asked is, for example, Microsoft says that it can only create a tool in the language of your current OS. That's fine, but why that limitation if it is not copying files from your current install onto the new USB media?
That's what threw me and didn't make sense to me. If it's an all fresh installation that is made, I would hope it was downloading files solely from the internet TO make that install disk. And just to confirm, you are saying that's indeed what is happening, all clean files used to make the USB installer, yes? And thank you by the way.
PS why use a totally different USB when I can delete all partitions on this one, then create a brand new single partition that spans the entire USB drive, and format it? I just checked and I have no fresh USB drives laying around, so I'd have to buy one, and I want to do this install tonight as it's been very irritating to lose use of the windows settings app!
We appreciate your response. To answer your question, as of now, the feature to create installation on HDD or SDD drive is unavailable. You can only create an installation media using other bootable devices such as USB and DVD drives. If you'd like to see this feature in the future, then you can send a feedback directly to our engineers via feedback hub app: msft.it/6056gQqx0.
Let us know if you have any other concerns.
@@MicrosoftCustomerSupport You literally didn't read a word I wrote, did you? This is as bad as the replies on the Microsoft Forums from supposed "experts".
I didn't ask anything like that.
does it wipe all if your c drive wh8ch you want to install windows on?
Hi, Iffat! Glad you reached out to us. We understand that you'd like to know if your C drive will be wiped out if you're going to perform clean installation. That's a good question, and we're here to help.
To give you an insight, when you perform a clean installation, it will remove all apps that do not come standard with Windows, including other Microsoft apps such as Office. It will also remove most apps installed by the device manufacturer such as your manufacturer’s apps, support apps, and drivers.
Just make sure to have your Windows Product key and back up your files externally to make sure that you will still have a copy of your important files, apps, or programs that you want to reinstall after the process.
Let us know if you have other questions.
Hi, Iffat. How are you today? This is to check how things are going because we haven't heard back from you, and we want to make sure that we leave no customer behind. We previously notified you that when you perform a clean installation, it will uninstall all apps that do not come standard with Windows, including other Microsoft apps such as Office. It will also remove most apps installed by the device manufacturer such as your manufacturer’s apps, support apps, and drivers. We do hope that things have been taken care of now. We'd appreciate if you'd send us an update and if you still have Microsoft-related concern, we're here to assist you. Thank you and always take care.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60079BITc
Thank you for your time, and we hope that you have a great day!
@@MicrosoftCustomerSupportHello! actually i followed your steps and when i downloaded the tool and ran the setup it showed the windows bar but nothing after that,can you please assist me with this
Sure, we'd be happy to help in creating installation media for Windows 10 and its setup.
One possible reason why it only shows Windows bar when running the setup is a corruption with the installation media. Allow us to take a closer look, so we can assist you accordingly and effectively.
1. Are there any error messages displayed when you ran the setup?
2. Does your USB flash drive, external hard drive, or DVD have at least 8 GB of space when you create the installation media?
3. What troubleshooting steps have you done so far? It will help us prevent repeating the same methods.
We'll wait for your reply.
Why does it install "Windows 10 pro N" and not just Windows 10 pro?
Windows 10 Pro N is for customers in Europe and lacks media related technologies (Without Windows Media Player, Music, Video, Camera, Voice Recorder, Films and TV and Skype).
Maybe it downloaded the N version cause that is the regional version for where you live.
@@GTAModsShowcase Nahhh I definitely don't live in Europe, but one year later I decided to try again and it worked properly and intsall windows 10 64 bit.
@@RElover22 Glad to hear it worked
Can i downgrade to windows 10 from a pre installed(in box) windows 11 pc ?.Will it cause loseing licence key?. Please reply.
Hi, Pranav. Thanks for commenting, and we understand that you want to know if you will lose your Windows license if you downgrade your preinstalled Windows 11 to Windows 10. We’re here to help you, and please allow us to provide the following information:
Yes, it is definitely possible to downgrade to Windows 10 from a preinstalled Windows 11. Regardless, you should make sure that you confirm with the vendor or OEM where you got the device regarding your Windows licensing information. Once confirmed, you can downgrade to Windows 10 by either using the Windows 10 installation file or creating an installation media (USB flash drive, DVD, or ISO file).
We’d also like to set your expectations that since you have preinstalled Windows 11, there may be apps, programs, and drivers that will not work in Windows 10 due to compatibility issues. If you downgrade, you will not lose your Windows license because you’re just reinstalling Windows on the same device and hardware with which your license is associated, but we still recommend that you make sure that your Windows license is associated with your Microsoft account before downgrading.
May we know why you want to downgrade to Windows 10?
We’re looking forward to your reply.
@@MicrosoftCustomerSupport windows 11 is feeling laggy and Also some times it crashes.
We appreciate your time getting back to us. We understand that you've been experiencing performance issues on Windows 11 where it lags and crashed. This usually occur if Windows is outdated, low disk space, unnecessary programs or virus/malware.
May I ask for more details for us to isolate the issue:
• Have you made any changes prior to this issue?
• Are you getting any error messages? Please send us a screenshot.
• To avoid repeating the same steps, what exact troubleshooting steps have you done so far?
We'll wait for your response.
Hi there! We hope you're doing well. We're checking if you received our previous message. We asked for some additional information to help us fix your concern about lags and crashes in Windows 11. As we haven’t heard back from you, we would like to know if you still need our help.
Feel free to message us back if you still require assistance so, we can utilize all our available resources to help you.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6004gIHEr
Thank you for your time, and we hope that you have a great day!
I have an Asus G751JY with no battery
Hello Microsoft I having a problem with my Laptop because it's in Bluescreen saying it needs to be repaired
File: \Windows\system32\config\system\
Error Code: 0xc000014c
I tried using MediaCreationTool22H2 I installed it to Flash Drive plugged it into my laptop changed in BIOS to 1st bootup and entered to recovery environment suddenly the loading screen was only the logo of ASUS ROG and it took an hour and nothing happened I couldn't even go to start up settings keeps going back to bluescreen before this crash it was fine but my laptop suddenly lag and tried to force shutdown it and it became bluescreen and try couple runs again it start up but the laptop is very laggy I can't even see the task manager moving and I force shutdown again and now it's stucked in blue screen
I also have other problem my other monitor stucked a mini PIP of no s-video input signal how do i removed them? I can't open the monitor menu
What should I do?
Hi, there. Thank you for sending us a message. We understand you are having issues on your laptop as you are getting a bluescreen error that says it needs to be repaired with an error code of 0xc000014c. We appreciate the information you shared and the efforts you took to resolve the issue. You also mentioned that you are having issues with other monitors as you are seeing no S-video input signal. Since you have us here, allow us to check this for you.
For us to further assist you, please answer the following questions below:
1. Which version of Windows is installed on your computer?
2. When did the issue start?
3. Were there any changes made before getting the Bluescreen error? Like downloading software or hardware replacements.
4. Is your other monitor connected to your laptop?
5. Aside from using the Media Creation Tool and forcing shutdown, what other troubleshooting steps have you tried so far? This will help us avoid repeating the same steps.
We'll wait for your reply.
@@MicrosoftCustomerSupport
1. Windows 10
2. Yesterday
3. No I was just exiting game app and it suddenly lag and forced to shutdown
4. No
5. No
We're really sorry for our delayed response, and thank you for answering our questions. To give you an insight, one possible cause of the blue screen error is corrupted registry data.
Can you still access the Windows Recovery Environment? If yes, we suggest performing Startup Repair as it fixes common problems such as boot issues. To do so, select Troubleshoot > Advanced Options > Startup Repair from the Windows Recovery Environment.
Update us with the result.
Good day! We have yet to hear from you. We're just checking to see if you were able to
access the Windows Recovery Environment? Please keep us updated on how things are going so that we can support you and make use of all of our available resources to assist you.
We'll wait for your response. Have a good day!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60019Z6df
Thank you for your time, and we hope that you have a great day!
Error: 0xc0000034
I buy the wrong thing what I have to do:(
Hi, Ryan. We've got your comment, and we'd like to know more about your concern. What Microsoft product or service did you buy?
Did you buy from the Microsoft Store?
Hello again, Ryan! We’re just checking in.
You recently contacted us because you’ve mentioned you purchased the wrong thing. On our last message, we asked you what product or service you bought, but we did not hear again from you. We’re hoping that everything is fine.
Feel free to contact us again if you still need help or have other Microsoft related concerns that you need assistance with. We’re always here for you.
You have a great day! Take care and always stay safe, too. - Jen
@@MicrosoftCustomerSupport, Microsoft Store don't opening Roblox. I'm clicking "play" button but when I start it, it is closing.
@@MicrosoftCustomerSupport, I tried everything to open Roblox in Microsoft Store, I refreshed it, I removed, but it is still closing.
Hi, I m locked outside my windows.
It's giving me this
Something happened and your PIN isn't available. Click to set up your PIN again.
When I tried to do that. Nothing is happening.
I already tried to get in through restart + shift in recovery environment.
But there also it is asking for the PIN , when I am entering the password,it is prompting incorrect password.
On clicking on the don't have your account in the list .
It is sending me to the desktop log in where it is showing me the above message. Something happened and your PIN isn't available...
Please help
Hello, Gnarly. We apologize for the late response. We understand that your password isn't working and the pin feature might be corrupted. Allow us to help.
We'd like to know if you notice any changes before the issue started happening, and are you using a local account or Microsoft account?
We'll look forward to your response. -Bert
@@MicrosoftCustomerSupport I connected it to both local and Microsoft account.
Anyway, now I have reinstalled the OS again although I lost my applications but it's fine atleast now I can complete my work before deadline.
Apologies for the late response.
We are glad to know that everything works for you now.
May we know if you have further questions. - Maj.
Hi Manish.
We haven’t heard from you since. We hope you’re doing fine.
You have recently contacted us about being locked out of your Windows sign in and received “Something happened and your PIN isn't available. Click to set up your PIN again.” But was able to use your device by reinstalling your OS and everything is all good.
If you have any other Microsoft related concerns, let us know. We are always here for you.
We'd love to hear from you! Please share your experience with the Social Media Team by clicking here:
msft.it/6059poEL9
Thank you! -Maraiah
Make this video for Windows 11
The methods are the same as with Windows 10.
Even in the microsoft video their own rep doesnt even read the terms and conditions
Yo what’s up Microsoft
Hello there,
How can we assist you? Please tell us more about your concern.
We'll wait for your response.
Hi there again,
How are you? Let us know if you still need further assistance.
Have a great day!
I get an error
Hi! We understand that you received an error when creating an installation media for Windows 10 even when following a RUclips video. We're here to isolate the error you received and guide you to create an installation media and proceed further.
To do so, we need to verify a few details.
1. Can you tell us when did you receive the error and the exact error message itself?
2. Are you trying to reinstall Windows 10 on your device or installing Windows 10 on your device for the first time?
3. What steps have you tried so far to get pass the error that you received? This is so we'll not provide the same steps you have tried already.
We'll wait for your reply so we can continue the support. Take care!
Hi there! How are you doing? Should you still need assistance regarding your Windows-related concern, don't hesitate to provide more information about it by answering our questions. We're here to help. Thanks again, and have a great day.
is this for free?
Hi Jewel. We're glad you reached out. We understand that you wanted to know if creating an installation media for Windows 10 is for free. We'd be happy to check on this for you.
Windows 10 Media Creation Tool is a free utility, which lets you create a Windows 10 installation USB drive or download it. ISO file that you can burn onto a DVD to install the operating system on a different computer.
We hope this information helps. -Ken
Hi! How are you? Do you still need assistance? Recently, you asked if creating an installation media for Windows 10 is free. We informed you that the Media Creation tool is a free utility that you can use to create installation media (USB flash drive, DVD, or ISO file).
Feel free to message us back if you need further assistance.
By the way, we'd love to hear from you! Please share your experience with the Social Media Team by clicking here: msft.it/6056Vq4F4.
Moreover, for future support, please check out our Customer Support RUclips channel msft.it/6057Vq4Ff. Thank you!
@@koplop6008 I guess Microsoft DOESNT help 😐
@@koplop6008 Did you bother to check the thread...there's only 5 comments...
Hi
Wheres the updated veersion of refunding on microsoft store. like come on you make a video on it and now the site is dead. what kind of scamming ass bullshit is that
I'm Alone 😍😥
Me too man me too.
This comment cracks me up
muito ruim a microsoft