How to Solve BitLocker Recovery Screen Problem? | ASUS SUPPORT
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- Опубликовано: 15 июл 2024
- If your ASUS laptop displays the BitLocker recovery screen after booting up, possible reasons may include modifying settings in BIOS advanced mode, enabling device encryption in the Windows system, or updating the BIOS version.
In this video, we will help you fix the BitLocker recovery screen problem on ASUS Laptop.
You can also check the following link for more help.
How to fix it shows BitLocker recovery screen after power on/Find BitLocker recovery key
www.asus.com/support/FAQ/1042...
Additional Resources:
How to Use Cloud Recovery in WinRE?
www.asus.com/support/FAQ/1047...
How to Use Cloud Recovery in UEFI?
www.asus.com/support/FAQ/1048...
How to Check Model and BIOS information?
www.asus.com/support/FAQ/1030...
How to update BIOS in Windows?
www.asus.com/support/FAQ/1008276
How to Update Notebook BIOS with EZ Flash?
www.asus.com/support/FAQ/1008...
How to Create Installation Media to Reinstall Windows 10 via USB Drive?
www.asus.com/support/FAQ/1018...
How to Enter BIOS Configuration in Windows 11?
www.asus.com/support/FAQ/1008829
How to Search Driver,BIOS and Manuals?
www.asus.com/support/FAQ/1035376
How to Back up files and Reset the System( Windows 11)?
www.asus.com/support/FAQ/1013063
How to Backup and Restore your files in Windows11? (File History)
www.asus.com/support/FAQ/1013067
How to enter Safe Mode in Windows 11?
www.asus.com/support/FAQ/1013...
00:00 Opening
00:55 Find the Bitlocker Recovery Key for Personal account
01:12 Find the Bitlocker Recovery Key for Organization account
01:48 Enter the recovery key
#ASUS
#Notebook
#Bitlocker
#recoverykey
#Windows11 
Наука
i can only hope that so many people get fired for this insanity
Iim struggling now for over a week with this great system, and can't get it running as I need it
If you have followed the above steps but the problem persists, you might consider restoring the system before using it again. Sorry for any inconvenience it may be caused.
@@user-hv6di4xo5dterrible Asus really bad for your sales this is. Just remove this bitlocker from your windows versions.
This was the easiest explanation ever worked perfectly THANK YOU I WAS so upset first time buyer if the ROG Ally.😊
Thank you so much that's work🎉🎉🎉
Thank you very much.
Thanks a lot.
Thank you
worked for me! thank you very much!
Thanks 🎉
i love you saving my rog ally
Hello Asus support my Asus vivo book won't start and the power light is off and so is the battery light..... I have tried to do a hard reset so many times but it's not helping..... Should I take it to the repair man?
Yes, in your situation, I would recommend sending it for repair.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Hi, i need help. When i updated my bios version to the latest, my touchscreen driver is missing. I've asked this before and they told me to reset windows. I've reset the windows and still there's no touchscreen driver. Can you tell me how to downgrade the bios version? And with this latest bios version (307) my laptop quickly overheats. Please help! I would very appreciate it! Laptop: ASUS TP203NAH
Unfortunately, the laptop BIOS cannot be downgraded.If you cannot see the relevant device in Device Manager, and the issue persists after system restoration, it indicates that there may be a hardware malfunction. We recommend sending it for repair for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Im on the bitlocker screen and keyboard isnt popping up. Help please, I also held the macro buttons and up on the dpad and it still isnt popping up on the screen
Hi, may I ask if your question is related to a laptop?
If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
For our laptop series products, we have created the forum specifically for users of laptop products.
On the forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Thank you.
My laptop is ASUS TUF Gaming A15. Recently, I clicked on update and restart computer at power on in start button. After when it started, it has suddenly asked me bitlocker key. I can't find bitlocker key in any of my MS account. It isn't restoring also. I dont know why it happened. In Drive label: it is showing date 16-10-2021, this date is even before i purchased my laptop. Asus can you help to get it sorted ?
It is recommended that you follow the steps below to confirm whether the issue can be resolved.
[Notebook/Desktop/AIO] Troubleshooting - How to fix it shows BitLocker recovery screen after power on/Find BitLocker recovery key
www.asus.com/support/faq/1042922/
Sorry for any inconvenience it may be caused.
I am having this same issue and when I log into Microsoft I don’t even get a list of Recovery IDs as the video suggests. @asus_support please assist
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Hola saludos me recomienda la mejor capturadora de video para mi ps5 bro. Gracias
I need you help... My laptop is Asus vivobook Pro 15 and its locked.. When i go for the recovery key in my Microsoft account it shows no recovery key uploaded here.. What to do?
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I want to reinstall windows ASUS Tablet and plug in a boot usb drive into the micro port and it sees it, but it keeps going back to the blue bitlocker screen. So if the lock in only on the hard drive , how can i get to it to reinstall windows and clear the lock?
You need to disable BitLocker before proceeding with the installation.
For detailed steps, we recommend referring to the following.
[Windows 11] How to disable Device encryption & Standard BitLocker encryption
www.asus.com/support/FAQ/1047461/
Thank you.
@@asus_support hi, this is my old device and my account ect i dont know anymore and i cant get INTO the drive "per your instructions" as i cant get past the bitlocker screen. Hard drive is soldered onto the board and it isnt "seen from another computer as the micro port is only used for power and cant "connect" to another computer to see drives on Tablet?. Data transfer has to be done using SD card slot. I just need to do fresh install and dont care if i lose all my old data. Is there a way to do this from the tablet or remotely from another computer to wipe drive and then install windows using boot usb? ASUS Vivo TAB "Kox" Win 8 as has limited memory. Thanks
Estou com o mesmo problema. Ja fui a conta microsoft, o computador está registado. Mas nao tenho o código por lá. Nada.
Este erro tem de ser resolvido, preciso de Computador e não sei o que fazer.
If the problem persists and cannot be resolved, the only suggestion is to restore the system.
Sorry for any inconvenience it may be caused.
so i got the asus ally and for some reason it just randomly decided to update bios by itself, i couldnt hit no on the update so it updated and im stuck on the bit locker screen, with now no way to access or restart the thing, help?
Thank you for your interest in our products!
We are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
For our gaming series products, we have created the ROG Forum specifically for gaming enthusiasts and users of ROG products.
On the ROG Forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
For your question, we recommend posting it here to seek answers.
rog-forum.asus.com/t5/handheld-gaming/bd-p/HSS_Handheld_Gaming
Thank you.
I have the same problem
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Last week (on October 19th 2023) I bought a brand new ASUS 16X with Intel i5 12450H and Nvidia RTX 2050 , 16gb ram , 512gb SSD laptop. I'm having a small issue with it. The problem is that when I turn on or turn off the Bluetooth on my laptop the screen goes black for a second and comes back to normal. This happens all the time when I turn on or off the Bluetooth. If someone knows the solution for this problem then please let me know. Also, when I update Nvidia graphics card driver to Nvidia studio driver (using that built-in Nvidia app on laptop) the update reverts back to some windows based update when I click on update drivers in windows device manager. Apart from these minor problems this laptop is awesome.
Hi, may I ask if your question is related to a laptop?
If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
For our laptop series products, we have created the forum specifically for users of laptop products.
On the forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Thank you.
Help! I start my computer, blue screen Bitlocker : ok
I follow your tuto, enter the key and now ?! Black screen since 30 mins .. but the “on” button is light and it make big processing noise ! What can I do ?
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Hi, for me also it promotes for bitlocker key in my vivobook.. Before I understand the issue, screen gone black for the past 15mins n didn't turn ON. But we can hear some processing noise in the laptop. What's the issue and how to resolve it? Now I have a exam to give in this weekend. Appreciate ur quick response. Thanks
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Hello, i was deleting files to free up space on my asus but then it suddenly bugged. And i tried restarting it and now i cannot unlock because i have to usually type my Microsoft account password to open my asus laptop. But now i cannot access it. I also forgot my Microsoft outlook email but i remember my password. Can you find a solution to this please?
If you have also forgotten your email account, we recommend contacting Microsoft for further assistance.
support.microsoft.com/en-US/contactus?ContactUsExperienceEntryPointAssetId=6b71ad27-0b89-ea08-f143-056f5ab347d6
When the safe key was not saved on Microsoft But I saved it on my device and then it disappeared. What should I do? I can't find it in my Microsoft account.
If that's the case, I can only suggest restoring your computer to the factory default settings.
We apologize for any inconvenience this may cause.
What is the recovery key for D6044A91
I suggest you refer to the explanation provided here.
[Notebook/Desktop/AIO] Troubleshooting - How to fix it shows BitLocker recovery screen after power on/Find BitLocker recovery key
www.asus.com/support/faq/1042922/
But how it got active, when we will not activate this bitlocker.
Once PC hardware components have been replaced or BIOS settings have been changed, all may cause system shows BitLocker recovery screen after power on.
I have problem with my bios i have TUF GAMING B460-PLUS (WIFI) i cant join the bios whatever i do i need help with that +_+
Hi, may I ask if your question is related to motherboard?
If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
On the forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
zentalk.asus.com/t5/motherboards/bd-p/motherboards
Thank you.
I do not have my asus password, and when it sends me a link i cannot reset , i have the reset code and go to the reset page enter all the info but cannot continue
If you have followed the above steps and the issue still cannot be resolved, it may be necessary to restore the system before further use. We apologize for any inconvenience this may cause.
I bought a used rog ally and a second hand 1tb ssd and im getting this and dont know what to do
Thank you for your interest in our products!
We are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
For our gaming series products, we have created the ROG Forum specifically for gaming enthusiasts and users of ROG products.
On the ROG Forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
For your question, we recommend posting it here to seek answers.
rog-forum.asus.com/t5/handheld-gaming/bd-p/HSS_Handheld_Gaming
Thank you.
I put in the recovery key correctly. But it’s still not letting me in the system. It is saying automatic repairs
Then send me back to the BitLocker
If the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
This showed up when I used Cloud Recovery.
Regarding your question, it is recommended to post it in the following forum to get more assistance.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Sorry for any inconvenience it may be caused.
The webpage just doesn't load on microsofts website so I'm just screwed. It's just not loading the one page
Same bro wtff
Can you please tell me how to get the recovery key without the password because I forgot my password
Unfortunately, if you have forgotten your Microsoft account password, we would recommend contacting Microsoft for assistance.
support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37
Ok But what if you can’t remember, don’t know or can’t find the email it’s linked to?
If that's the case, you may need to perform a system restore on your computer in order to use it again.
I dont remember my Microsoft account pw...I'm locked out of my pc , doesn't have access to my email....how can i get bitlocker key in my case?
support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6
If you are unable to locate the BitLocker recovery key and can't revert any configuration change that might have caused it to be required, you’ll need to reset your device using one of the Windows recovery options. Resetting your device will remove all of your files.
Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.
Is it possible to just reinstall Windows?
If you restore the system directly, all the data on your computer will be lost.
How one can fix an issue when bitlocker is missed and not able to recover Microsoft login.Pls guide
You may need Microsoft Support for further guidance.
support.microsoft.com/en-US/home/contact
Sorry for any inconvenience it may be caused.
Even after entering recovery key its not turning on
If your problem is not worked out with above solution and information, please contact the ASUS authorized repair center for further tests.
Asus force me tu shut down & auto update. Till now my screen all black!! 😭😭😭 2-3days still new asus gaming 😭
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I changed no settings , and got this error , had to lose all my files what a total joke
How can you be so casually unapologetic about causing people - who have paid you for a product - this ludicrous, time consuming, faith-breaking, trust-eradicating problem? I've now owned an Asus for 36 hours, and rather than starting up normally after going to sleep, it demands THIS? Is there ANY reason I should keep such counterproductive garbage?
If you encounter a malfunction with a new purchase, we suggest that you contact the retailer to confirm if it is eligible for a return or exchange. We apologize for any inconvenience this may cause.
stop trolling and answer the question ASUS!!!
@asus_support come up with a real answer LMAO
Hi, may I ask if your question is related to a laptop?
If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
For our laptop series products, we have created the forum specifically for users of laptop products.
On the forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Thank you.
Thank you