How to Solve Boot Problems on Laptops? (Frozen logo or Directly Enter BIOS) | ASUS SUPPORT
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- Опубликовано: 15 июл 2024
- In this video, we will show you some tips which help you solve boot problems on Laptops (Frozen logo or Directly Enter bios)
You can also check the following link for more help.
[Notebook] Troubleshooting - How to fix frozen ASUS / ROG logo screen
www.asus.com/support/FAQ/1042...
[Notebook/Desktop/AIO] Troubleshooting - Computer directly enters BIOS configuration after power on
www.asus.com/support/FAQ/1042...
Additional Resources:
How to Enter BIOS Configuration in Windows 11?
• How to Enter BIOS Conf...
How to Search Driver,BIOS and Manuals?
• How to Search Driver,B...
How to Update Notebook BIOS in Windows?
• How to Update Notebook...
How to Update Notebook BIOS with EZ Flash?
• How to Update Notebook...
How to Back up files and Reset the System?
• How to Back up files a...
How to enter Safe Mode in Windows 11?
• How to Enter Safe Mode...
00:00 Opening
00:25 Tips to Solve Boot problems
00:39 Remove External Devices & Update BIOS
01:04 Load BIOS Optimized Defaults
02:09 Enter the Safe Mode & Reset the System
#ASUS
#Notebook
#laptop
#bootproblem
#windows
#frozenlogo
#directlyenterbios
#BIOS 
Наука
Worked! Nice! My power adaptor was goes wrong, and I used another one, since then my laptop can't go into the window page, everytime I turn on the laptop, it stays at Asus logo page, so I followed this video , it worked.
Thanks it works perfictly
Hi my problem solved using your footsteps token in safe mode using BIOS system thanks a lot
worked! Nice
Thank you very much💙👍🏼
Wow thanks!
Yeees...worked for me😊😊
Tks u
It worked
Tysm 😊😊😊😊😊😊😊😊😊
My Asus Rog Strix Scar 17" had the same problem. The system always stopped at the Asus logo and would not continue to boot - I tried all the tutorials and nothing helped. The Asus service center (it was still under warranty) replaced the motherboard and it's ok now. The cost of the repair would be half the price of the laptop. ..
I'm having the same problem rn. I also have my warranty and they take money for repairs ? Please reply.
If your device is still under warranty and there is no evidence of damage after inspection, there is no need to pay.
@@Eva_Leon I didn't pay anything because the warranty was acknowledged - it was a product defect
Why is this so common and what is asus doing about it ? Replacing the motherboard is not cheap and asus sits around and does nothing to help their customers when obviously they used faulty parts.
My 2000 dollar laptop rog strix is now a brick.just out of warranty too.
Спасибо большое, всё помогло..😊😊😊
Anyone stuck at asus logo or whatever logo JUST CREATE ANOTHER BOOT MANAGER IT WORKS FOR ME, WATCH THE LINK I GAVE BELOW IT HELPED ME.
What link
Wieder den Mund zu voll genommen....😂😮
@@bukolaomolajaye7826 deleted by google okay you search this in thr search bar =how to fix bcd boot error brainers technology
The youtuber name brainers technology you type = how to fix bcd boot error brainers technology or you can search my other comments below use filter to the latest comments here and search my other comments.
@@bukolaomolajaye7826 filter comment with the latest comments you can see my other comment with link
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So i wonder a bios update on a gl502vs from a working 3.02 to 3.06 throigh windows 10 update (optional) how can screw up my system so much it gets stuck at the rog logo screen forever with ANY drives attached. Without drives it makes it to the bios, i can try and downgrade the bios to the older version but keeps tellong me that i either don't have enoigh memory available for that or the size of the bios file is not correct. What can i do? It's completely bricked now?
Hi, may I ask have you try the steps according to the video or the FAQ at the description box?
Except updating drivers, what else did you do to try to troubleshoot?
Also, it is not suggest that you downgrade your BIOS version.
I have a gl702vm and was doing some basic file cleanup and updates (through the windows update feature) and ran into the same crap. Apparently one of the updates was the ez flash and immediately after completing it now will only quickly boot to the "republic of gamers" splash screen. I can't get it to respond to any F keys to force it into bios utility so I can run a bios update from a flash drive. Unbelievable that an update offered through windows has screwed things up so badly that I can't even get into any utilities to undo it.
Bonjour j'ai un pc ASUS A6J qui fonctionnait très bien mais depuis 1 semaine il me démarre plus le logo ASUS freeze au boot et le music de démarrage ce lance toute les 10 secondes. J'ai essayé de de : retirer les ram et les tester sur un autre pc elles sont ok, de retirer le hdd pour essayer mais rien n'y fait impossible meme d'aller dans le bios, j'ai essayé de changer la pathe thermique et de changer la pile cmos en demontant tout le pc mais après l'avoir remonter meme problème. Avez-vous une autre idée de la provenance de la panne ?
Based on your description, it appears that the motherboard may be malfunctioning.
Hello, my asus vivobook X515AJ, the bios setup is keep on popping up whenever the system is restarted. And cannot exit from the setup.There is no launch CSM option too. Kindly address this issue
Maybe your hard disk is corrupted
Hi, my asus laptop X541NA does not powering on. When plugged the charger in, the power led lit then suddenly the power led takes off and the battery led orange lit and pressed power button but not powering on. When disconnecting the charger the orange battery still lit but still not powering on. This was the result after I attempted to downgrade bios version. Please needing help here. Thanks
Hi, may I ask what BIOS version you downgrade to? It is suggest that you update to the latest version, and see whether the problem still exist.
Please refer to the following link.
www.asus.com/supportonly/x541na/helpdesk_bios/
WHY ARE U DOING THIS ASUS? WHAT IS AUTOMATIC REPAIR LOOP???
Hi, my Asus Notebook Model X409F is stuck at the boot it shows the logo but the dots are frozen ive tried everything and it still does not work. Please help
Hi, according to your question, if you have make sure that your try all the troubleshooting steps but the problem still exist. It is suggest that you visit official repair center for further repair and inspection.
Thank you.
So is it the same for PCs / desktops? ASUS's article on getting out of stuck boot screen for any products led to this video. Even though it looks like this is only talking about Notebooks.
It is similar, the main step is to remove the power source to allow the motherboard to perform an EC reset.
Hi
I have asus tuf gaming fx504 laptop and every time when I start my laptop it goes in the asus loading screen and the loading cirkle freezes every time. What can I do
Hi, according to your question, have you remove accessories?
Or do a CMOS reset?
Whether you can Press and hold the [F2] button, then click the power button to enter BIOS configuration?
Also, whether your product model is FX504GD/FX504GE or FX504GM?
Could you provide your current BIOS version? Thank you.
@@asus_support it is FX504GD
me paso la misma mierda, asco asus asco
@@miloco1985 Hi, according to your question, have you try the troubleshooting steps according to the video or the FAQ at the description box?
have you remove accessories?
Or do a CMOS reset?
Whether you can Press and hold the [F2] button, then click the power button to enter BIOS configuration?
Could you provide your product model and OS version? Thank you.
I Have A Rog Strix G15 G513QM , I was playing a game and suddenly the display went black but the laptop remained on and from then the display is black but the laptop is working fine , I connected an external monitor via HDMI and laptop is working fine I even played some games to see if it works on external monitor and it did worked fine , fans are working everything is normal except the laptops own display,
Laptop has Rog logo on the back , what happened previously that if you turn on the laptop that Rog logo lits up but now logo is not liting up ,would I need to bois reset or its a display problem
Ps :- display never got any damage etc
Hi, according to your question, have you try to do CMOS reset?
Or Enter the Safe mode and reset the system?
You can refer to the following link.
www.asus.com/support/FAQ/1042613
Thank you.
Hello, i want to enter the boot menu but it says: Enter Password . but i dont have a password
Hi, according to your question, have you try to reset your password?
You can refer to the following link. Thank you.
www.asus.com/support/FAQ/1015946/
İyi günler benim bilgisayarım masaüstü bilgisayar ve sorunu açıldığında biosa girmesi ve biosta M2 SSD'yi görmemesi bunum için tam olarak ne yapmam gerekiyor adım adım anlatırmısınız.
Hi, according to your question, may I ask have you try the troubleshooting according to the video or the FAQ at the description box?
Which steps is inoperable?
Also, could you provide the product model and OS version?
Thank you.
you have one for the desktop version ?
Hi, may I ask whether the link below is the problem you encounter. Please follow the steps to troubleshoot. Thank you.
www.asus.com/support/faq/1042632
Also, could you provide your product model and BIOS version?
Hi I have an ASUS TUF FX504 laptop, Windows 11. yesterday I got a BSOD(blue screen of dead, Stop code: UNEXPECTED_STORE_EXCEPTION), and when it restarted the asus logo was frozen, with no loading icon(the spinning circles don’t show up). Just stuck on that logo. The only thing I can do is enter BIOS. I can’t enter recovery mode as windows just doesn’t boot. Settings are already default. Let me know what I can do ASAP
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I have a ASUS Zenbook Flip UX360UAK that is stuck on the ASUS logo and will not go into BIOS.
How can I recover the BIOS?
note: when turned on it will freeze at logo. When turned on and I press the F2 key it will pass the logo to a blank screen but does not go into BIOS.
Any help would be much appreciated!
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Hi , I have asus vivobook s430fn ( i7 8th gen + MX 150 ) the chassis of this laptop is damaged by mistake. Is asus provide replacement for chassis ?I am concerned cuz it's 2-3 years old , maybe it will EOL .
Hi, according to your question, please go to the nearest ASUS repair center to have the further inspection. Thank you.
www.asus.com/support/service-center-location
How much I understand from the video and comments, main problem is with motherboard which should be changed!
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
There is no option to turn off FTPM in the BIOS, which will cause all ROG full series notebook users to have abnormal stuttering, this is not the result we want to see and hope to be solved, I also believe that ROG and its ASUS can have a better solution Thank you.
Hi, according to your question, please provide your product model and OS version.
You need to confirm whehter your computer support the funtion. Thank you.
@@asus_supportHello, I have an asus tuf 504gd laptop, I installed Windows 10 on the ssd nvme, the error code 0xc00000e comes out, I can’t select the boot option for the new ssd in the BIOS. what should I do?
Please enter the BIOS to check if the SSD is detected.
If the SSD is not detected, it may indicate that the SSD is incompatible.
Ho un Asus NX90SN
Windows 10
Ultimamente il tasto (6) si è bloccato con il tasto (blocca maiuscole).
Se clicco sul 6 si accende il Blocca maiuscole e se clicco nuovamente il 6 si spegne il blocca maiuscole.
Cos'è successo 🤔
Grazie per un vostro aiuto.
Hi, i'm sorry for not being familiar with your language, so I use google translate.
Do you mean caps lock is turned on and off when F6 key is pressed?
What steps you've try to solve your problem after it happened?
Also, could you provide your BIOS version?
@@asus_support Hi dear ♥️
It's not the (F6) key it's the (6) key.
And also the key (7) makes me problems.
I tried several times with the (FN) key and the (Num lk) key but nothing to do.
Unfortunately Asus hasn't released a new version of the Bios 😢
@@caterina3805 Hi, may I ask the details of your problem?
Have you try to update your driver and OS version?
Also, could you provide your product model and current BIOS version? Thank you.
@@asus_support I told you 🧐
Faz um v´deo atualizado, por favor, tem mita gente comprando esta placa e ficando com plroblemas sem saber o que fazer
Hi, according to your question, have you encounter boot problems?
Have you follow the troubleshooting steps according to the video or the FAQ at the description box?
Which steps is inoperable?
Also, could you provide your product model and OS version?
Thank you.
I have an Asus x515ma , it's restarting automatically after shutdown, but when plugged in and closed lid it completely stopped ,I mean shutdown, why ! please tell it's lid switch problem or software error, I tried with Linux based os but this error with any operating systems
If you encounter the same issue across different operating systems, I would recommend sending your laptop for repair for further investigation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Hi my ASUS GL503V laptop and it is still stuck after all the procedures shown in the tutorial. How do I fix this? I really need to get this fixed fast because I am a student and without this laptop I can’t do my work.😢
Hi, according to your question, may I ask have you try the hard reset?
Have you make sure that you try all the steps according to the video or the FAQ at the description box?
If you've try all the steps but the problem still persist. It is suggest that you visit official repair center for further repair and inspection.
Thank you.
@@asus_support0:03
Same problem here
Hi, may I ask if your question is related to motherboard?
If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
On the forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Thank you.
Hola. Buenas tardes saben como enttar en el modo seguro en la Notebook x507u?
I suggest you refer to the operating instructions in the following FAQ.
[Windows 11/10] How to enter Safe Mode
www.asus.com/support/faq/1013018/
Hi my problem is that asus logo is coming but it suddenly starts to reboot. Meaning the small circular dots revolve then reboot and it continues. What is the actual reason?
It could be a system malfunction. We recommend that you try entering the system in safe mode to see if it functions correctly. Thank you.
[Windows 11/10] How to enter Safe Mode
www.asus.com/support/FAQ/1013018/
@@asus_supportI have same problem but can't enter any modes also can't open the restore menu stuck at startup..
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
i can tried these staps but i have no boot option please help😢😢😢😢😢
i have a problem, dont remember the administration bios password for X409MA a need help
Hi, according to your question, clearing the CMOS can reset the BIOS settings and remove the password.
This typically involves locating the CMOS battery on the laptop and temporarily removing it, then reinstalling it. Please note that this step should be approached with caution and there may be some risks involved.
We do not recommend users to disassemble the device themselves to avoid any risks. We suggest you contact our customer service or visit an authorized service center for assistance. Thank you.
Hi. My problem is some time my Asus Tuf A17 2021 (India model) sometimes the logo stuck so I restart the system and it starts and sometimes my system goes to diagnose mode after restarting the system. please help my laptop is now out of warranty and I am facing this issue from 2 months....
In your situation, I would recommend trying to restore the system to see if the issue improves.
[Windows 11/10] How to reset the PC
www.asus.com/support/FAQ/1013063/
I also have this issue and completely reinstalling the operating system did not fix. I called asus support and they try think motherboard. Can asus do better than to charge me 1000 to replace ? I might as well buy another laptop and never again asus.
pleae help, my laptop asus vivobook s14, i already follow the step (p.s. my storage not detected/empty in bios screen) but i just follow all the step, and after preparing automatic system appeared, the screen just all black and only cursor icon appear. what should i fix this please? 😢
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
My laptop is Asus Tuf 505GT after I turn the power on it directly goes to Bios utility ez mode and then I try to restore defaults but it goes to Secure Boot Violation Invalid signature detected Check secure boot Policy in Setup
Hi, according to your question, may I ask have you update your BIOS to the latest version?
Or have you try to do CMOS reset?
Please press and hold the Power button for 40 seconds to do CMOS reset.
Whether you enter safe mode, back up files and reset the system?
Could you provide your OS version? Thank you.
Pls help my pc stuck on the auses logo and it keep on circling
Please try holding down the power button to shut down your laptop and then restart it to confirm.
If the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
hi, i have an asus vivobook still in waranty. the latpop starts directly in bios and i dont have the option BOOT OPTION , is nothing there. :(
Please try resetting the BIOS to default settings and then check if the laptop can start up and enter the system normally.
[Notebook/AIO] How to restore BIOS settings
www.asus.com/support/FAQ/1044842/
My laptop tuf gaming stars the lights turn on for the keyboard and leds but it's only a black screen. When I press f2 and Power button nothing happens.
Also the computer does not turn on, it sounds like it turns on and off
Help
Hi, according to your question, have you try the steps according to the video or the FAQ at the description box?
Have you try to do CMOS reset?
Whether you can enter safe mode?
Please make sure you follow the steps in the following link.
www.asus.com/support/FAQ/1042613/
Also, could you provide your product model and OS version? Thank you.
Please assist me , my laptop is stuck with preparing automatic repair and the second screen says your device ran into a problem and we will restart for you. It have been doing this for 2 days after I left it on for 39 minutes. Key board keys are not functioning except the power button
They have no idea on how to help you they will point you to the forums area where others with very little technical knowledge will try an help, but many there just like to copy and paste from other sites. You will still be left wondering what the hell to do.
Hello Asos. I have a computer. There is an external keyboard and the screen is fixed to the Asus logo. I cannot press f2 until it appears on the desktop. What is the solution? The PC is stuck on your logo and I cannot press anything or any key
Regarding your question, I would recommend you visit the following forum post to get more assistance.
zentalk.asus.com/t5/desktop-all-in-one/bd-p/desktop
Sorry for any inconvenience it may be caused.
Same problem, any solution?
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I have a tuf A17 , on turning on it shows Asus logo the dot circles rotates till half and then again the system restarts and goes on like that , i can access bios settings but don't have any idea what to do
Hi, according to your question, have you try the troubleshooting steps according to the video or the FAQ at the description box?
Have you try to do CMOS reset?
It is suggest that you enter safe mode and reset the system.
You can refer to the following link. Thank you.
www.asus.com/support/FAQ/1042613/
same problem bro
did you fix it
Hi, may I ask what kind of issue you are experiencing?
Have you tried any troubleshooting methods to resolve the problem?
Could you please provide the product model and a detailed description of the issue you are facing?
Thank you.
how can i exit or avoid this?....
Why foes bios shows after doing all process and biosis ultimate harddrive is also not sshow
May I ask if your question is related to a laptop?
If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
For our laptop series products, we have created the forum specifically for users of laptop products.
On the forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Thank you.
Hi my laptop is stuck in Asus logo and after sometime it enters bios mode and when I save and exit it shows the logo and bios appears again what to do
Hi, may I ask did you update your BIOS successfully?
According to your problem, did you encounter directly enters BIOS configuration after power on?
You can refer to the following link to try to solve your problem. www.asus.com/support/FAQ/1042868/
Also, could you provide your product model and BIOS version? Thank you.
@@asus_support hi I did fresh install of windows 10 now all the Asus programs/apps are gone what to do
@@supersaiyan4539 Hi, you can refer to "Restore your files with 「File History」" in the following link. Thank you.
www.asus.com/support/FAQ/1013067/#A2
Currently facing the same problem..pls help
@@abigail55953 Hi, may I ask did you update your BIOS successfully?
According to your problem, did you encounter directly enters BIOS configuration after power on?
You can refer to the following link to try to solve your problem. www.asus.com/support/FAQ/1042868/
Also, could you provide your product model and BIOS version? Thank you.
why my storage device is not showing in the bios screen
Hey you find solution for this storge device not present in bios
My keyboard is blinking white and the power button also blinks while using it. Why? How to resolve it? The RGB doesnt works, once the laptop goes into sleep mode, laptop works well while using but, at the same time the keyboard blinks white colour as if the laptop still in sleep mode.
It may be caused by a keyboard malfunction. It is recommended to send it for repair for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I have a awow laptop my screen stuck on logo and when I click any button it goes off and doesn't go into bios or anything
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I've been having issues in which my device gets turned off automatically and doesn't work for hours, this has been happening even since i upgraded through bios update, any suggestions?
If your laptop continues to experience automatic shutdowns, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.
Please help me no cmd option are there for access in boot
i just bought asus tuf a15 ryzen 7 4800H but after 3 days one day my screen eventually turned off and the power button light was glowing but nothing was working so i restarted my device and it worked fine. few days ago the asus logo was stucked while booting and it shows that your ram has into some problem but then its automatically boots up but this has happened for 3-4 times pls.. help me....@Asus Support
Hi, based on your issue, may I ask have you try the troubleshooting steps according to the video?
What did the error messege said?
Did the error messege keep occuring when you boot up the computer?
Also, could you provide the product model (for example: FA506IH)
Thank you.
@@asus_support well I've reset my laptop and now it's working well. I Have not faced any issue aftr that but thanks to the asus service foe quick reply.
the boot option #1 randomly appeared when at first it didn't; why is that?
Regarding your question, I would recommend you visit the following forum post to get more assistance.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Sorry for any inconvenience it may be caused.
I am already reset my laptop and tried all the possible way to fix it but it didn't work
Hi, according to your question, if you have try all the steps but the problem still occur it is suggest that you can visit official repair center for further repair and inspection.
Thank you.
@@asus_supportthese doesn't work for me either and when I went to repair centre , they said my motherboard is crashed and i have to take new motherboard whick will cost me around 15k-16k rupees.
Is spending such big amount worth it? Or should I buy new laptop?
If your device is out of warranty and it is determined that parts need to be replaced during inspection, the repair center may provide you with a cost estimate. We apologize for any inconvenience this may cause.
how to enter bios set up in asus laptop x409f?
Please refer to the following FAQ for instructions.
www.asus.com/support/faq/1008829/
Thank you.
My BIOS lever is User and its not administrator, so i cant change some options
Need your helps (ASUS EN502NA)
Hi, according to your question, may I ask what option do you want to change?
Have you update your BIOS?
Whether the problem occur after you update or make any change?
Could you provide your current BIOS version? Thank you.
@@asus_support 3.1.2
The screen of my Asus vivobook notebook remains on the “welcome to first boot” screen and when I click the “next” button it does not work
Is your laptop newly purchased?
If you press and hold the power button to restart the laptop, can you complete the setup?
If the issue persists, since your laptop is newly purchased, we recommend contacting the retailer to see if you can return or exchange it.
Sorry for any inconvenience it may be caused.
Hi support, my storage SSD can be detected but when i go to Boot options the BOOST OPTION 1 dont appear... What do i do?
Hi, may I ask if your question is related to a laptop?
If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
For our laptop series products, we have created the forum specifically for users of laptop products.
On the forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Thank you.
my laptop is asus tuf dash f15. please help me to fix the asus/rog logo stop problem
Hi, according to your question, have you try the troubleshooting steps according to the video or the FAQ att he description box?
Have you make any change or update anything then the problem occur?
Whether you can enter safe mode?
Which steps you've try to troubleshoot the problem?
Also, could you provide the product model and OS version? Thank you.
Have you repaired your issue? I experience it now.
@@marclouiecantos Hi, according to your question, may I ask have you encounter frozen ASUS logo issue?
You can refer to the following link.
www.asus.com/support/FAQ/1042613
Also, could you provide the product model and OS version?
Thank you.
Hello Asus, how do i make my laptop un freeze because it keeps freezing every 3:30 min -4:00 min
Hi, if your laptop continues to experience the issue of not powering on, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
bro idk i update and shutdown my laptop and it opened to this kind of page. help
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
When i boot my laptop it just get stuck at asus logo and then goes to "your device ran into problem (Blue screen error)" I'm tired please help asus😢
Regarding the situation you reported, it is recommended that you refer to the following FAQ for troubleshooting.
[Notebook/Desktop/AIO/MiniPC] Troubleshooting - Blue Screen Errors in Windows (BSOD)
www.asus.com/support/FAQ/1042499/
Sorry for any inconvenience it may be caused.
An you are NOW a proud owner of a paper weight
Hello,my notebook won't show the Boot option #1 on the boot page. What can i do now?
Hi, according to your question, have you try to restart your notebook and access the BIOS settings?
Whether you try to reset BIOS to default settings?
You can refer to the following link.
www.asus.com/support/FAQ/1044842
Also, could you provide the product model and OS version?
Thank you.
@@asus_supportsame hapened to me my model is x541u and my bios version is 202 .
Plz help me . I really need to fix it fast ...
@@Terabyte75 Hi, according to your question, have you try to restart your notebook and access the BIOS settings?
Whether you try to reset BIOS to default settings?
You can refer to the following link.
www.asus.com/support/FAQ/1044842
Also, could you provide the OS version?
Thank you.
Me too, my storage SSD is appearing in the MAIN option but when I go to BOOT option it doesn't show a BOOT OPTION 1. Pls help I need this for work. Thank you very much
Hi, may I ask if your question is related to a laptop?
If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
For our laptop series products, we have created the forum specifically for users of laptop products.
On the forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Thank you.
Hello my Asus laptop x407ma not working even after doing this three times
If you removed the external device and updated BIOS, operate CMOS reset and BIOS reset, entered safe mode and performed system restore.
If you performed above steps for three times, but the problem still exists, it is recommended that you send it for repair and inspection. Thank you.
www.asus.com/support/service-center-location
Hi my asus vivobook is loop rebooting please help its rpm is increasing so much and i need all my files
Could you enter the system through Safe Mode? If possible, we recommend backing up your data in Safe Mode and then restoring the system afterward.
www.asus.com/support/faq/1013018/
www.asus.com/support/faq/1013063/
Sorry for any inconvenience it may be caused.
Hi, I am Korean. I bought the main board in China, but it is not released in Korea, so I can't update the bios. Please give me a link.
This is TUF GAMING B550M-E WIFI
Hi, You can refer to the following link to confirm how to download BIOS.
Also, the latest BIOS version is 2803 released on 2022/05/23. Thank you.
@@asus_support thank you
@@asus_support olá, comprei uma gtx 1650 TUF-GTX1650-O4GD6-P-GAMING ela tem tdp de 75w mas no gpuz ela marca tdp de 175w e no hwmonitor tb marca 175w de tdp , tb estou com problemas de tela preta , e reinicia a máquina, e outra clock boost dela nas especificações é de 1755 mhz mas ela está chegando á 1965 mhz
@@ComercialMuaway Hi, I'm sorry for not being familiar with your language. Can you use English to ask your question again?
Cách giải quyết mỗi lần khởi động máy bị văng vào màng hình bios utility ez mode
Hi, I'm sorry for not being familiar with your language, so I use google translate.
Iy is suggest that you uninstall the graphics card driver first.
According to your problem, You can refer to the following link. Thank you.
www.asus.com/support/FAQ/1016113/
Also, could you provide your product model (for example, FA506IH) and BIOS version? Thank you.
Hey Asus I have done all these steps but my asus logo stuck problem again appeared today
Hi, according to your question, if you have make sure that you follow all the troubleshooting steps, but the problem still persist.
It is suggest that you visit repair center for further repair and inspection.
You can refer to the following link.
www.asus.com/support/service-center-location
Thank you.
my pc wont let me rest factory or safe mode is stuck in the bios cant boot in automatic Repair too
Hi, according to your question, did you follow the steps according to the video or the FAQ at the description box?
You can refer to "How to enter Safe Mode if the computer cannot boot the system" in the following link.
www.asus.com/support/FAQ/1013018/
As for computer directly enters BIOS configuration after power on issue, please refer to the following link.
www.asus.com/support/FAQ/1042868/
Also, could you provide your product model and BIOS/OS version? Thank you.
@@asus_support Yes i did doesnt work
@@Calumy Hi, may I ask what steps you've done and it didn't worked?
Have you updated your BIOS? What's your current BIOS version?
Can you enable safe mode? Is your PC now stuck in UEFI mode?
Is your boot option correct? Please check whether the boot option is correct.
Also, could you provide your product model, BIOS/OS verison? Thank you.
My asus laptop don't show any boot option on boot tap on bios mode.
Hi, according to your question, have you encounter any boot problems on the laptop?
Have you try to do CMOS reset?
Please press and hold the Power button for 40 seconds.
Also, could you provide your product model and OS version? Thank you.
@@asus_support TUF Gaming FX505DT_FX505DT on window 11.
i do facing auto enter bios mode and unable to solve sometimes. the way i deal with it is long press power button and press power button again to turn on again. i do not know CMOS reset never try it.
Soometimes the keyboard and touchpad dont want to work. Why can somebody help me what do i need to update?
Hi,
When the issue occurred, if you connect an external mouse and keyboard, are you able to use them normally?
If yes, it indicates that the keyboard and touchpad on your laptop might be malfunctioning. I would recommend sending it for repairs.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
@@asus_supportdo you guy have a customer call services?
I cant even get to the BIOS. It also goes to the black screen when I hit F2
Hi, according to your question, have you make any changes or update anything then the problem occur?
Have you try to enter safe mode and remove anti-virus software, recently install drivers or VGA driver?
Could you provide your product model and OS version? Thank you.
@@asus_support Asus x450u. There was a recent windows update that i updated to but I'm not really sure if that caused it
@@peace9902 Hi, may I ask have you try to reset your laptop?
You can refer to the following link.
www.asus.com/us/support/FAQ/1013065
Could you provide your product model and OS version? Thank you.
My Asus laptop wont exit Bios utility mode EZ..it shows SATAFIRM S11 as model..it is in a loop..i tried every fix...pls help
Here are some suggestions for you to try:
1. Check Hardware Connections, make sure all hardware components, including the storage drive, are properly connected to the laptop.
2. Reset BIOS Settings, try resetting the BIOS settings to default.
Thank you.
Mas se eu mexer nas peças perco a garantia@@asus_support
Buenos dias, ayer me llegó una actualización para la bios desde windows update , reinicie y empesó a actualizarse y luego se apago, tenía la laptop conectada al tomacorriente y la bateria estaba en 80 entonces luego de terminar la actualización ya no enciende, solo sus luces del teclado pero nisiquiera muestra el logo de asus, que debo de hacer? recien tiene 1 mes de haberlo comprado, ayuda porfavor .
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
The same problem with my Asus Tuff Gaming A15 laptop even though I've only been using it for 1 month
Hi, may I ask if your question is related to a laptop?
If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
For our laptop series products, we have created the forum specifically for users of laptop products.
On the forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Thank you.
Hello, i did followed the procedure but it just makes my laptop boot longer and it just starts looping again, i cant shutdown/turn off my laptop bcz of this.
Do you fix it? It kinda looks that problem is with motherboard!
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
@@angeliquearcadian8518 no I havent
@@asus_support thankyou for ur reply and concern🙏
@@c-v-n3322 dude i've had my laptop from 2 years ago :)
Hey! I cannot find options boot so I’m still cannot fix my laptop 😊
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Asus Ai suite, Armoury Create, My Asus app... Can you please make one fast running app that is not heavy and can update drivers with one click... please 😭😭😭
Thanks for your advice, we'll give the suggestion to relevant department.
Gimana mau nge booting nya,kalau booting option #1 nya aja ga ada😅
Samaaa
My laptop asus tuf freeze while booting... And its not working even after swtich off and ON
Have you tried restoring the system?
If not, we recommend backing up your data and restoring the system before continuing to use it.
[Windows 11/10] How to reset the PC
www.asus.com/support/FAQ/1013063/
Sorry for any inconvenience it may be caused.
@@asus_support Your fixes don't work just look at your own forums where people are still having these issues.
Hi, may I ask what kind of issue you are experiencing?
Have you tried any troubleshooting methods to resolve the problem?
Could you please provide a detailed description of the issue you are facing?
Thank you.
Solution which worked for me
-Reset your pc
-With the option delete everything
-And reinstall windows from cloud
By the way this was suggested from asus customer support
I reinstall windows, and shit happen again!
If the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
It is not working in my laptop.
Model X505ZA
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I havr same problem within this video bt this all method i have tried and doesnot work
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
i dont have boot option #1 what do i do
Regarding your question, I would recommend you visit the following forum post to get more assistance.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Thank you.
my asus tuf gaming a15 doesn’t show boot option1
Regarding your question, I would recommend you visit the following forum post to get more assistance.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Thank you.
mostly it will be faulty harddrive
My ASUS ZenBook 13 Boots up then says watch dog driver. I can't load into safe mode. Tried literally everything just does the exact same thing
If you are unable to enter Safe Mode, we recommend restoring the system for further confirmation.
[Windows 11/10] How to reset the PC
www.asus.com/support/FAQ/1013063/
Sorry for any inconvenience it may be caused.
@@asus_support I can't try that because I can't even log in on the PC because it just loops on booting up and says something went wrong and does the same thing over and over
According to your description, there may be a system malfunction.
Please refer to the following FAQ to confirm once again whether the issue can be resolved.
[Notebook/Desktop/AIO] How to enter Windows Recovery Environment (WinRE)
www.asus.com/support/FAQ/1044563
Thank you.
@@asus_support Yes Windows Resource File Courrupted
Boot option 1 is not coming
@asus please help
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
ROG notebook can't turn off FTPM in BISO makes me confused, how to solve it, please? I need help so much!!!😭😭😭😭😭😭😭😭💦
Now the device I am using is ROG Strix
Hi, according to your question, please provide your product model and OS version.
You need to confirm whehter your computer support the funtion. Thank you.
Asus R541UV-DM526 NOT WORKING PLEASE HELP
It is recommended that you refer to the following FAQ for troubleshooting.
[Windows 11/10] Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen)
www.asus.com/support/faq/1014276/
Sorry for any inconvenience it may be caused.
why cant i see tpm in bios man pls help i want windows 11
Hi, according to your question, may I ask whether your product is motherboard or notebook?
Before proceeding, make sure that your computer actually has a TPM.
Not all computers have this feature, and it may need to be enabled in the BIOS.
Check your computer's documentation to see if it has a TPM and how to enable it.
You can refer to the following link.
www.asus.com/support/FAQ/1046215
www.asus.com/support/FAQ/1046308
Thank you.
hi i already sent my stuff in the asus support but heres my specs: Device name DESKTOP-I68953C
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.20 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID D4407AA6-5FE3-43B5-8B49-B3C68C8746D2
Product ID 00329-00000-00003-AA726
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Why my asus tuf dont Have CMS SUPPORT?!
Please refer to the following.
Thank you.
[Motherboard] When I use the integrated graphics card on the Intel® 500 series motherboard , why does the CSM option under BIOS appear gray and non-configurable?
www.asus.com/support/FAQ/1045467/
Never update bios with myasus tool, you Will struggle to exit bios loop!!!
I updated bios with myasus tool now when I power my laptop on the screen is just black
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I follow this tutorial , but it's nothing help . Still I can't open
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Why the bios is not showing when i press f2
Please try to keep pressing F2, thank you.
@@asus_support
I have tried holding down f2 for half an hour and it doesn't work, my pc is stuck on the asus logo help
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.