Thank you!! Very helpful!! Yes, I would like to see more videos like this, scenario based videos. Pretty much all aspects of the role and different kinds of requests and situations that may occur. From fairly simple to complex, also any projects that may come up. Thanks!
Hi Kev, I’m totally brand new to this, you are a life saver, just wondering if I’m in the right playlist to start from the very beginning. Another RUclips recommended you…. Can I join the discord please.
What tools do you recommend for learning O365 and Exchange, also ticketing systems. I'm currently trying to get into the IT field. I realized that my certification does nothing for the hands on experience required in a help desk role. So I figured I'd learn those tools on my own.
no, you can still use server 2012. It almost the same as server 2016 but server 2016 has some add ins. It's perfect for work experience. I keep telling everyone that it doesn't matter what you learn, learn as much as you can. You never know if you might use it in another job.
I don't own a cisco router and I don't have a license for this, otherwise I would make a video. My job would killed me if I made a video on this from my job.
That's just a security group. This group is created by cybersecurity. I wouldn't know how to give access to cisco vpn. It's done with both network admin and cybersecurity. We don't configure that.
@@rockain5 we don't configure it. We usually just add someone to a security group which allows them to have access to vpn. We also add a config file into program data so Cisco can connect to the company profile. That's pretty much it on my end. I don't deal with networking or Cisco configuration.
@@KevtechITSupport Unfortunately, I don't think my laptop supports/enables server version of windows...I can only download windows server ISO file and run it on virtual box....can you send me your youtube link of how you installed it using virtual box
Sir please reply for this i claimed a intel fortnite new bundle on my pc but now showing your account get locked out cant login now many peoples getting this same problem whats the problem what can i do please give me a reply
Great video this is what am typically doing all the Time at my job.
Thank You! Always good to confirm the person the phone.
Thank you so much Kevin. Really appreciated . Trying to get my first job in IT as help desk support and your videos have been very helpful🙏
Good luck. Thanks.
Super helpful, thanks man! Is that a rifle in the corner? lol
@@alesharks5135 bb air gun
Scenarios you kept sharing helps a lot in interviews,, great video thanks
nice.
Thank you!! Very helpful!! Yes, I would like to see more videos like this, scenario based videos. Pretty much all aspects of the role and different kinds of requests and situations that may occur. From fairly simple to complex, also any projects that may come up. Thanks!
thanks, you need watch my other videos. Some of them are even 2 hours long.
Great channel man! Great content, easy to understand and very helpful. :)
Much appreciated!
You are a good explainer. Thanks.
Thank you Kevin. You’re saving my life video by video
Hi Kev, I’m totally brand new to this, you are a life saver, just wondering if I’m in the right playlist to start from the very beginning.
Another RUclips recommended you….
Can I join the discord please.
You would start with my helpdesk playlist. This is my discord discord.gg/pHbCDNwNmE
very easy to learn and nice video men thanks
Great video Kev! Very informative.
thanks!
What tools do you recommend for learning O365 and Exchange, also ticketing systems. I'm currently trying to get into the IT field. I realized that my certification does nothing for the hands on experience required in a help desk role. So I figured I'd learn those tools on my own.
Install exchange on a vm and server. Learn exchange 365 and active directory on a vm. After you have a good understanding than add it to your resume.
More videos like this ! thank you so much !
Also make videos of what tools you use ie. Rsat, Citrix, dameware, ticketing systems etc.
I made a video on the ticketing system already, I used jira in my last job. I made a video on citrix as well.
So here’s my question: how do you do a password reset for a user, isn’t there some sort of ID challenge? Even if they are calling from the office?
You grabbed there username and confirm that it's the right person that's calling.
Would you mind looking at my resume I’ve been applying to I.T jobs but it’s not going very well. Also congrats on hitting 3k!
sure, send it over. thanks!
Kevtech thank you ! I just sent it
@@johnj1573 I edited the resume and send it back to you just now.
Kevtech thank you 🙏
Do you have any tips on applying out of state? Also could you look over my resume?
Great scenario bro. do you have video Microsoft exchange server setup?
I have a video on exchange and how to set it up on a vm.
@@KevtechITSupport Thanks
Hey Kev, so I was on offerup and came across a desktop with a server 2012 installed. Is that something I can use to practice on? or is it a over kill?
no, you can still use server 2012. It almost the same as server 2016 but server 2016 has some add ins. It's perfect for work experience. I keep telling everyone that it doesn't matter what you learn, learn as much as you can. You never know if you might use it in another job.
Kev do some VOIP phone and assignments of new numbers setup
I don't own a cisco router and I don't have a license for this, otherwise I would make a video. My job would killed me if I made a video on this from my job.
@@KevtechITSupport Kevin, please make video about PABX installation and configuration.
If you give me money to buy a license I'll do it. All of that cost money. That's not free.
@@KevtechITSupport Oh I see kev. The cost so high. Sorry i have no money for this.
Is there a certain Lab Sim that you recommend? Like TestOut or something else?
Testout expensive. Better off doing labs on the cloud for free using aws, azure, gcp or using vmware.
@@KevtechITSupport Thanks Kevin.
is there any complete IT support course
I have a playlist for helpdesk with 14 videos.
thank you this helped me
Glad it helps. I'm trying to make more level 1 videos.
perfect!
can you pls clarify why user should open/close outlook after pw reset?
Credentials manager.
can you do a video with giving VPN permission for users? Thanks!
That's just a security group. This group is created by cybersecurity. I wouldn't know how to give access to cisco vpn. It's done with both network admin and cybersecurity. We don't configure that.
My company’s vpn permissions can be given in Active directory permissions.
@@rockain5 we don't configure it. We usually just add someone to a security group which allows them to have access to vpn. We also add a config file into program data so Cisco can connect to the company profile. That's pretty much it on my end. I don't deal with networking or Cisco configuration.
Commonly, people in company use RSA checkpoint to acess their stuff when they work from home.
Hi kev...how do I download active directory
download? You have to enable it on the server
@@KevtechITSupport Unfortunately, I don't think my laptop supports/enables server version of windows...I can only download windows server ISO file and run it on virtual box....can you send me your youtube link of how you installed it using virtual box
@@06odur I'll send you my playlist. I go over this and few other IT stuff. ruclips.net/p/PLdh13bXVc6-mhNeeR9CaApclcOYAA-16j
3:23 is that virtualbox?
yep
Sir please reply for this i claimed a intel fortnite new bundle on my pc but now showing your account get locked out cant login now many peoples getting this same problem whats the problem what can i do please give me a reply
This has nothing to do with outlook issues, please don't email me about something that's not outlook related.
Hi Kevin, thanks for the video as always. would you mind checking my resume too? thanks.
send it over!
@@KevtechITSupport Thanks Kevin you are Awesome as always and so kind. I just sent it.
@@katygonzalez2544 still waiting for it, send it over to kapolinario63@gmail.com
@@KevtechITSupport Hi i did send Kevin.