Service Design at Spotify with Grace Kwon, Rebecca Stonebraker, Marco Righetto

Join us for an exclusive peek into Service Design at Spotify with three of its Service Design Leads - Grace Kwon, Rebecca Stonebraker, and Marco Righetto. In this recording, we delve into the important and insightful challenges they have encountered and solved, including maintaining a globally distributed Service Design team and addressing a range of issues such as compliances, product design, IP law, and licensing.
Discover how Service Design has become the main tool for bringing clarity into complex and ambiguous challenges at Spotify, and the business value it has brought in terms of time to execution and operational cost. We also explore the lessons learned at Spotify in terms of how to communicate the "why" and discuss the current trend of Service Design Generalists/Specialists. Don't miss this rare opportunity to gain invaluable insights into Service Design at one of the world's leading music streaming platforms!