What Do You Do - How To Get Started In Service Design
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- Опубликовано: 7 июл 2024
- Welcome to the series "What Do You Do?" where I'll be showing the full interview that I had with a Service Designer. If you haven't seen it already, make sure you check out the summary video here: • How To Get Started In ...
Joe talks about about what a Service Designer actually does, tips on becoming a Service Designer, go over the myths and misconceptions about the role and whether or not the role will be relevant in 5-10 years time. You can find him on linkedin: / joseph-royle-919b1aa5
00:00 - WDYD?
01:07 - Business Design vs. Service Design
11:22 - Day In A Life Of A Service Designer
20:34 - 3 Tips to become a Service Designer
25:54 - Clarifying Misconceptions
30:25 - FACT OR CAP?
37:00 - Relevance in 5-10 years
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WHO AM I:
I’m Ben, a Tech Consultant, Maths Tutor and beginner RUclipsr. I make videos that explore different career pathways and hope to be a mentor to everyone so that we can live in a more transparent future. I also write weekly blog posts that focuses on investing, self-development and social interactions (www.bennyma.com)
GET IN TOUCH:
If you’d like to talk, I’d love to hear from you. Tweeting @Bennymatweets directly will be the quickest way to get a response, but if your question is very long, feel free to email me at travellingwithma@gmail.com and I'll try my best to reply 😀
#career #servicedesign #design #interviewtips 
Хобби
This video is amazing. I'm transitioning into service design from UX and this video helped a lot to get a more clear perspective on the industry. I'm a self-taught ux designer and am just finishing high school in a bit and to get the foot in the door in service design is a lot more complicated than in UX. Especially without a uni degree or years of relevant experience.
That's awesome to hear :) I'm so glad that it was helpful to you. Let me know if you have any questions or would like to know more
Yes, thank you!@@BTVSeries
Love your work lads - was a pleasure working with you and getting just a glimpse of the dark arts behind service design
Great tips and insights thank you for sharing!
Thank you both.
Keep up the great content!
Is there a structured course you’d recommend for a BA looking to transition into the SD world?
I haven't completed any structured courses to learn about SD. But as a first step, I would recommend learning Design Thinking. Here is a free course to get you started: www.ibm.com/design/thinking/
Hi! What level of data analytics do you recommend? Which tools do you use? Does the job include processes design or you do not get involved at that leve?
Hi @paolagp
As a service designer, you do not need to be fluent in data analytics. It is more knowing and being able to apply the methodologies and frameworks to go from an ambiguous task to a clear view of what you are trying to solve.
One of them are a service blueprint: medium.com/design-ibm/what-are-service-design-blueprints-502ac0f4dac4
@@BTVSeries Thank you for answering! Can I ask you if in this kind of job, you get involved in process design or improvement? For example, after the service blueprint, do you take a closer look at the mapped processes? A certification in Six Sigma or similar would be a good complementary training?
@@paolagp - Really great questions.
It normally depends on the project, team and what you were tasks to do.
But in general, if you were to design a service blueprint, you would then be able to identify opportunities for process improvement or re-engineering. Whether your team is the right team to re-design it is a different question. But a service blueprint is an excellent way to determine if a process requires a re-design.
Correct, learning about lean six sigma is a great way for ways of working. Ideally you would have a foundational understanding of Agile ways of workings and using Scrums/Kanban to help organise and provide direction to your team.
Hope this helps!
What’s so funny?
I know the laughing was distracting for me 🥲