The Future of Service Design

The theme for this first global event focused on the Future of Service Design study developed by SDN President Birgit Mager. Generated as a follow-up to her 2020 summit of the same name, this joint venture with SDN Global, SDN Dallas, and SDN Monterrey is the end-result of conversations had with the global service design community and the many pioneers and industry experts who openly shared their knowledge. Focused around the emerging issues and opportunities for our still young, yet mature practice, this meet-up series will be a platform for many inspiring and lively discussions around what lies ahead!

[@tutelasmedicascolombia4983]

Thanks for sharing such valuable knowledge! I really appreciate the time both the Service Design Network Dallas Chapter and the speakers have devoted to share their knowledge. Those involved in Service Design will definitely benefit from your experience.
I think, for further conferences, however, it would be more appropriate to send the big questions in advance to the speakers so that they can prepare well enough. For example, the question about making services ethical clearly killed the speakers. Bearing in mind that the whole idea is to share the experts’´ viewpoints, I think nobody will complain against my suggestion. Of course, I am not saying you should share all of your questions with them -surprise is still needed, but the big ones (the questions you show on the screen).
Thank you Birgit, Jamin, Gabriela and Greg.

[@SDNDallas]

Thank you for your comment Tutelas. There is definitely a hit/miss ratio when doing these kinds of spontaneous, ad-lib discussions. I want to assure you though that the questions on the slides are all shared with participants in advance of the meeting. Sometimes, regardless of a lifetime of experience and preparation, in the heat of the moment, we find ourselves at a loss for words. But that's one of the joys of live, unscripted moments like this. Maybe that question is too deep for a quick retort. Maybe that question needs its own hour, or an entire conference. Not everyone will get everything everytime. And that's okay.

[@Servicedesignshow]

Thank you for hosting this! 👏

[@SDNDallas]

Our pleasure!