Emotions at work | Stéphanie Mitrano | TEDxToulon

This talk was given at a local TEDx event, produced independently of the TED Conferences. D’Airbus à SAP, en 15 ans d’accompagnement de cadres dirigeants à l’international, Stéphanie a constamment été confrontée au management des émotions. Que ce soit en situation de crise ou dans le quotidien des entreprises, les émotions sont un réel problème que nous apprenons à faire disparaître au fur et à mesure que la taille des équipes augmente, ou que les enjeux du marché deviennent de plus en plus pressants. Cette stratégie est souvent renforcée par le turn-over rapide des dirigeants et la prédominance de métriques de performance essentiellement financières. Elle n’a qu’un seul défaut : son efficacité est pratiquement nulle.
Stéphanie Mitrano, Executive Coach certifiée NCFE et Docteur en Sciences du Management, est co-fondatrice et TRANSITION DESIGNER de l'agence MERKAPT (co-pilotes de l'innovation). Stéphanie a accompagné pendant plus de dix ans à Londres des entrepreneurs solo et des dirigeants de multinationales comme BP, VIRGIN Atlantic ou ACCENTURE. De par sa riche expérience avec des dirigeants de structures de toute taille (dont Airbus, CMA CGM, CEA, Worldline etc), elle apporte une réflexion pertinente et des outils personnalisés pour affronter les défis de croissance et l’accompagnement des équipes. Spécialiste du coaching des dirigeants et du mentorat des entrepreneurs, elle accompagne les start-ups et grands groupes dans le développement des compétences humaines et managériales, dans la constitution d’équipe et dans le design de programme de mentorat. Elle forme également des étudiants en Master à l’université et dans des grandes écoles, sur le développement de compétences managériales et relationnelles pour une meilleure gestion des transitions professionnelles.
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[@emexsystems]

The topic is a good choice and the information is completely relatable to me in the daily struggle of the corporate world. Showing little down to zero emotion is a requirement at times, but knowing internally that we are truly human and finding the right balance between corporate management and human interaction, is the key to one aspect of success in work life. I enjoyed listening to her describe the situation just as much as the information was true to life. :)

[@TchaoManu13]

Excellent résumé.
Advertising et marketing managers never forget that emotions drive our decisions. That's why major brands have more influence on our choices than our boss talking to our rational brain .....

[@gabriellewieczorek2883]

It's interesting to hear this perspective. In my experience, it's usually the opposite problem where there is unbridled emotion in the workplace and it becomes a toxic environment because nothing can get done due to personality clashes. Typically, I find that it's emotion brought to work spilling over from personal life, which isn't really something that a manager or a coworker can/needs to address.

[@taochentc]

So true! After so many years in professional world, my naive thought is crashed by the reality.

[@alexanderv4042]

Emotions are often looked at as something unacceptable in a work environment. Not because emotions equal weakness. But because emotions more often than not blur our rational thinking. Emotions often mess things up. Emotions rarely pave a useful, a successful road towards success, towards solving problems. Hence - being rational is vital for the work to be done in a most efficient and socially excepted way. It doesn’t mean being emotional is wrong. It’s just not as a efficient for the work progress.

[@Cigalia1231]

Great!!!

[@joiejoie3856]

15:40 very well said...

[@greylonbaejoy4623]

Woah feels like society is kinda putting sociopaths on a pedestal

[@sboloshis1188]

Greylon Baejoy so what’s new.

[@JLUCKY6]

reason i dont talk to colleagues in the office they carry on and on until the next day ffks, its an opportunity for them to advertised thier personal lives lol

[@greenfairy549]

Not everyone works at the office

[@DannyManny98]

Its hard sometimes 😭😭😭😭

[@ddxo5293]

Yess

[@taochentc]

Myself is turning into a psychopath for the pay check 🤖

[@monica6494]

@7:25 so psychopaths aren’t human…. this is only 7yrs old and it already hasn’t aged very well

[@peterv7258]

There are things which bother me about this talk. I think that is not conceptually constructed correctly and has false assumptions. First of all. Yes, we say I am fine, and it's a script we use that smooths over social interaction because really other people do not want to know how you are. Generally speaking. Save that for counseling, or for family and friends. Everyone knows that we have emotions and face difficulties. It is for that reason that we learn and practice the techniques of self-discipline to get work done. Because the sad feeling we have is going to be ten times worse if we also fail. You cannot think about human behavior and psychology as if we are biologically and evolutionarily adapted to the office. If that is the only frame of reference, then what you have is an incomplete and inaccurate view of human life and human nature. You have to think about hunter gatherers, subsistence farmers, and the like, or factory workers and crafts people. These effective habits of self-discipline are not psychopathic, they are a tool. We all face difficulties. The objective isn't to feel happy all the time, it is to survive, and to act with proper duty toward one another, and that means holding up your end of the line. Of course, in the work environment we all find some friends, and with those people you can be more open with, but that kind of thing doesn't have to be the norm for every social interaction or communication which takes place. Everyone is carrying burdens. If you break down emotionally at work and expect your coworkers to fix that you have just become another burden. That isn't at all fair. Now it's different in the case of very tragic life events, like the death of a loved one or that sort of thing, but not for just run of the mill, oh my life is hard. Discipline is a means to an end. It is not an end in itself.

[@sandrasandra437]

In my current job of Human Resource and Trainer, my boss and I didn’t see eye to eye on an issue during a meeting, she quickly slammed down her hand, told everyone else to leave the room because she needed to speak to me alone. I pretty much told her, I’m sorry for the misunderstanding. A couple of days later she gave my duty as a trainer to another person, who I was currently training. His person has only been apart of the company for 3 days. Would you consider this retaliation.

[@aliamacintyre483]

Sandra Jefferson Sounds like horrendous behaviour!! I’ve had some atrocious bosses that were very negatively emotional and reckless. Hope that situation was sorted out for you.

[@MA-ss7pt]

Yes, that is retaliation!