Amazon Prime Video NOT WORKING on Samsung Smart TV? FIXED (7 Solutions)
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- Опубликовано: 19 авг 2024
- If your Amazon prime video app is not working on your Samsung Smart TV I give you 6 possible fixes. Your Amazon Prime Video may not be loading or opening, maybe its frozen, black screen or you may even get an error message or other issues. Try these 7 common fixes first and most of you will be back up and running by the end of this video. Hope this helps.
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Your very first tip of "restarting" via holding the power button cured the problem. thanks so much
Same for me. Thanks a ton
Me too thank you , I have subscribed
Same here, thanks!
Your first tip worked for me as well. You are a hero!
Same for me
Reboot solved the problem. The other solutions were very clearly explained and nicely illustrated. Very nice "how to" video. Thanks for posting it.
Tysm! I've been trying for wks. And the 2nd method worked. Yayy THANK YOU SOOOOOOOo much
First step of “restarting” worked perfectly. I can’t believe how easy that was. Thank you so much!! 😁
First tip worked, thank you so much 😊✌️
Tks so much. It did the trick !👌
Thank you the first solution worked!! 👏🙂
Dude the first option resolved the nonsense headache of 2 days
I've spent hours trying to get this back "up and running". Watching your video was a great help. Like you said, the one that did it for me was the very first one, holding the power button until Samsung logo appears. THANK YOU.
Thank you, thank you, thank you! This has been so frustrating. Just holding down the power button was the fix! You are my hero.
Bro, thank you soo much I was getting frustrated for a few minutes because I tried some of the other options already. But the first one ended up good to go even though the first time it didn’t work. I suggest trying at least twice before skipping to the next solution
Same for me. Took 2nd try then it worked great!
OMG THANK YOU SO MUCH! I WAS GETTING FUSTRATED WITH MY SAMSUNG TV!! LOL THANK YOU SO MUCH!!
Wow, worked with the first option! You’re a lifesaver.
First step cured the problem I’ve been messing with for three days! Thank you!
Thank you so much for making this video. It saved me probably at least an hour on the phone! Great job!
Thank you, thank you, thank you!! I’ve been struggling with this for 3 frustrating days trying fix after fix including Amazon customer service who said it was my TV’s problem. Your video got the job done! Much appreciated!!
Thank You so much! We have had this issue with Disney+ as well and I can't believe it was this easy to fix and restart our TV! You are amazing.
It worked! 1st option did it. Thank you so much. You are Amazing!
This man the MVP. Was about to throw my TV from my 3rd story window.
The tip of holding down the button on the remote fixed the problem. Thank you for such clear directions.
Brilliant tips - worked perfectly. My prime was stuck on the amazon logo. Tip 3 sorted it
Really helpful - thanks for sharing!
You rock! Holding down the power button fixed it! I have reset my apps three times this was so much faster, thank you so much very helpful!
You are ABSOLUTELY the number 1. I have tried so many times and read so many other hints, nothing worked. With your video I fixed it in 5 minutes. Astonishing!!!!
Thank you! I’ve been without prime video for a long time only to find that holding down the power button would fix it. You are great!!!
Thank you!!! The number one “fix” worked. Appreciate this simple video to help.
Wow! I've been with this headache forever and the first tip solved the problem, freaking genius! Thank you
Thank God for you! I tried everything for about 2 weeks even talking to Netflix and they gave me a bunch of useless gibberish. The holding down the power button worked immediately. Thanks so much!
Hi just wanted to say thankyou for your helpful video.
My parents who are in there 80s were unable to load Prime
I tried over the phone to walk them through it not happening lol
I ended up traveling to there home 2 hours away
I did the very first step and it worked flawlessly
Can't say Thankyou enough
Thankyou thankyou thankyou!!!
1 step in and it already works!!! THANK YOU SO MUCH
WOW! I wish I had seen your video before I spent 30 mins with Samsung. Unplugging TV didn't do it but unplugging everything did! Thank you!
😀😀😀 First one worked for me. Cant believe it was that straight forward after working on it for 4 hours (mainly entering and changing my passwords and bloody PIN !!!). Thanks a million.
First option worked perfectly. My method of "rebooting" turning TV on / off, was certainly not enough. Thanks for providing the quick fix - had no idea...
I figured there would be a cold shut down to reset everything. Thanks so much!
Thank you so much! A year on, and you are still helping people out!!
Omg...on the phone with samsung for an hour..nothing worked told to contact Amazon..your first option worked..thank you so much
Hey want to thank you for this pro tip...just picked up 2 weeks ago my Q80T 65 inch and could not get Prime Video to work ...and now Bang! Held the power button as you said and working fine! Thanks again!
Wonderful 👍 the first fix worked! I have been frustrated with this for weeks. Prime video only worked periodically. Took literally seconds to fix the problem. You are a genius 👏
Holding down the power button on the remote worked. You don't know how much stuff I tried to fix this Thank you so much.
Brilliant, finding your video was a masterstroke. Your first tip solved the issue after we'd fumed for 24 hours at the non-loading of Prime. Thank you.
My problem was solved within the first 56seconds, thank you. Very helpful.
Thank you so much. The 1st solution by press & holding the power button and it worked instantly. Thank you so much. This video is very helpful
You are my hero. Thank you for posting this!! GOD, I love the internet and RUclips.
I haven't been able to get Amazon prime to work on my TV in months and the first solution worked, thank you 🙏 🙂
I don't know why I was skeptical of this actually working, but to my suprise it did!!! The first one worked perfectly and I can finally watch things on my amazon prime. THANK YOU!
I’ve been watching a show on Amazon Video every day/night for the last week and had no issues with it. I went to watch something tonight and it just kept opening to the Amazon Video logo and staying frozen on that. I deleted the app, added it back to my home on the Smart Hub, and reinstalled it but nothing worked. I tried your first trick of holding down the on/off button until the Samsung Smart TV popped up and restarted the TV and then waited about a minute. It immediately loaded up and is working fine now. Thank you! 😊
I’m glad I’m not the only one having problems. My problem isn’t the fact that it doesn’t open, it’s just when I try to watch something it’ll load and load and say “something went wrong” going to try these so annoyed.
Uninstall then reinstall prime video back 👍
Your soft reset holding the power button down actually did the trick! Thank you so much. I wish I knew this last time when I had movie night and bought “tropic thunder” on prime only to let everyone down 😂
Thank you!! This is the first video that I've ever seen that actually worked and solved the problem !!!!
Genius!! I was about to hammer the tv at this point. Thank you for saving my tv
Afff! Active la suscripción ayer de Amazon.. Lo baje al Smart TV, todo joya.. Y hoy de la nada entraba a la interfaz y NADA.. No pude usarlo en todo el día.. Intenté todo! Hasta las primeras opciones del video.. Estaba con tu misma sensación.. Hice reboot de la red desde el Samsung y ahí cargo... Pero que estresante lpm
After days of trying more complex workarounds (trying to delete app etc.), your simple power button trick fixed it. Thanks!
50 seconds in n my prime works thanks. Like n subscribed!! I dont do that often cuz im a hater lol
Wow - seriously thank you for a solution! This was driving us crazy and it was such a simple fix! Worked immediately and learned a few other things along the way. Life saver.
I was literally at whits end trying to resolve this for 3 weeks. First step and it worked! Thank you sir! 🙏
Thank you for your video!!! I was so frustrated last two days not being able to watch Netflix or Prime and finally thought to check out RUclips video and found you! Thank you!!
Awesome! This worked so well and fixed weeks of aggravation!
I was on the amazon site, and no information to fix. I tried for about an hour. I watched your video and in less than 1 minute, fixed! Thanks!!!! I wonder what the other 7 minutes of the video are about :)
I have a TCL Roku and every once in a while the images on Prime interface are not there. So annoying! I tried unplugging the TV and then re-plugging it and it worked! Thank you!!!!
Liz Goldman Thanks Liz for your comment, I’m having the same problem with my TCL Roku. AND, Thank to the guy who made this video. Just had to unplug for 1 minute. Works great!
omg thank you, I almost went crazy trying to find an answer to this. you were very helpful. Thx again...
Your first step cured the problem even though the Samsung logo didn't come up! Thank you heaps! I appreciate you!😀🙌
I was getting so frustrated and just searched it here on RUclips and the 1st solution worked!!! Thank you
First try was a success. Thank you very much.
Thank you man!! I’ve been struggling with this for so long! They told me to buy a new tv. Thank you!!
You are great. First step solved my problem. I was so fed up. Thanks a lot😇
Your instructions worked. Thank you very much. I am so enabled again and have my Amazon Prime Video back!
Thank you SO much for your help, the second step fixed it. Much better than the Amazon help! 😊
Thank you so much!! This fixed my problem immediately!! The first option. Thanks again!!
Thank you for this. All it took was unplugging all parts and TV from the wall and my Amazon prime video app was working once again on my tv. 🎉
Unplugging the tv and the modem did the trick. THANK YOU!!!!!!!!
Thank you dude! Tip #1 got it. Both youtube and prime content weren't playing but netflix was. The hard reboot did the job!
THANK YOUUUUUUUU!!!!! Holding the power button worked!! You just solved multiple nights of frustration!!! Thank you Thank you
Holding the power button down worked. Thanks so much for ALL the options in case it hadn't.
You are a genius! Holding the power button worked for me. After 2 days of trying everything I found your video. Even though the first suggestion worked. I learned a lot watching the whole thing. Thanks a million!
Thanks a million! Holding down the power button solved my problem. You're a lifesaver!
You're THE MAN! Thank you soooo much!
Thanks a lot for this. Just bought a new TV and everyday after a few hours it stopped playing videos on Amazon, showing an error message. Factory reset solved the problem, but it takes time and I have to re-add the TV to all my alexa routines that include the TV. Your video solved on the very first tip.
Thank you, thank you, thank you. Spent hours trying to sort this. Your 1st option worked. You’re a gem! 👌
Holding down the power button worked for me when showing the stuck Amazon Prime logo. The tv was off I had to press power again but it worked. Thank you !
YYYYYYYayyyayayayay, The problems I had with that app almost drove me out in the pandamic. But your help was miraculous. This was the second time this happened. The first time the amazon chat was horrible. Thank you. I listened to all your examples and went back to the first instruction and tried it and IT WORKED. HALLELUJAH!
Been plagued by this issue for ages now and the very first solution worked like a charm thank you so much for making this video!!!
Wow I’ve been cursing my tv for days and you fixed it with about 30 seconds of video. Thank you!!
Lol
Stuck on the Amazon logo for days. Comcast was no help - they told me to call Samsung. Good luck with that! Holding the red button down did the trick. First option worked and I am up and running again! Thanks for the great help on this video.
Thank you !! I’m up and running in first try.
Thank you so much!! Holding down the power button until the Samsung logo appears worked for me!! :-)
dude thank you. I searched forever and this actually worked. Thanks again.
I couldn't select episodes but could enter the app and scroll. The first power button reset worked!
Thank you so much! The first tip worked by holding down the power button!
Myyyy life saver!! God bless YOU! I was literally heated towards the edge and ready to JUMP lol! Thank you for this!
This was me too!!!
This guy is awesome, I almost started to ball my eyes out when my Amazon account didn’t work. Thank you so much!!!
I was so frustrated and 50 seconds into your video you had my problem solved. Thank You
You're the Real MVP . First trick worked. Thank you brother
The first tip was magic. Thank you!
The very first tip itself worked.
Dude you are big brain😎
Holding the power off button worked on my Samsung 6 Thanks a lot!!!!
The very first step worked. Didn't know holding the power button did a TV reset. Ty!!!
Holding the power button worked! Thank you! It had been frozen for days.
No way this actually worked! Thank you so much. Now I can binge watch Big Brother Canada😍
Thankyou so much as I have went to my settings and mucked around so bad and nothing worked so found you on Google. Your 2nd step worked. Thank you so much
Thank you! The first solution worked. Amazing
Ohhhh, WOW!… amazing fix thank you so much… Yippee, I now have my Amazon Prime back!…Big hug!… 🤗
First one worked, but I tried the first one a few times and it didn’t, what helped me was waiting 30 seconds before opening the app. Thanks!
Thank you. The first step solved the problem.
Wow, thank you so so much. It worked by just pressing and holding the on/off button and wait for the Samsung logo. You are the best 😀. I decided to edit my reply because I wanted to ask you a question. The freeze has happened twice now, once last week (the next day Prime Video got unstuck by itself) and yesterday. I was hoping that, Prime Video will get unstuck the following day as it did before but it didn’t happened. It seems to me that your video is very recent because the comments are only at the most 3 weeks old. So it seems to me that this is a recent problem that people are experiencing. I bought my Samsung SmartTV approximately 2 years ago and I have add Prime Video on it since day one. Do you know why this is happening after 2 years and twice in a matter of couple of weeks. Once again thank you so much.
Had a long chat with Amazon agent and they are saying that there is an issue from samsung end . Netflix and other apps works perfectly fine and only the prime video app seems to be affected. After 10 days and still Samsung hasn't fixed the issue and my Amazon ticket for this concern is still open ..
Thank you so much! Restarting worked on my Sony to get Prime app to work! Appreciate it!
Ur video saved me in quarantine...thanks
Yes the first idea to press and hold the power button work for me as well, thank you thank you thank you