Customer States: Got Ripped off at Dealer
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- Опубликовано: 8 фев 2025
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Im an aircraft mechanic and an engineer myself,and i cant see why someone wouldnt like your videos. You act as professional as someone can get and with a great sense of humor, and your level of knowledge is over 9000, for i havent met too many people brave enough to admit sometimes they lack skills, knowledge or tools to get a job don, as you have a couple of times already. Keep up the good work
What kind of aircraft do you work on? I love planes and anything related 😎
Jealousy does seem to be out there amongst some, Juan.
@@frankthespank 737 and 787
Totally agree with Juan Guillen, well said, love the humour and your outlook on the video footage you edited. All the best wishes for you and your family for the future…phil. 🇬🇧
@@23juan42 Keep em flying. 👌
The fact that you’re not vulgar at times is simply amazing to me!
33 of those dislikes must have been from all the techs at the dealership who didn’t fix the problem correctly in the first place
At least you can see those unlikes because the site doesn't let me see numbers. I just see the word in place of numbers. I've been singled out by the system I guess.
I bet if these failed dealership repairs are named would be a different ball-game
Fiat-Chrysler-Peugeot probably has a division just for posting rebuttals to legitimate criticisms online. They certainly aren't employing anyone to make their cars better.
@@ey6008 I doubt it would make a difference. If people were actually paying attention to reputations of poor workmanship, nobody would be buying Fiat-Chrysler-Peugeot cars at all.
@@ey6008 The dealership in question use to be very good never had a real problem with the service department there till 6 months ago when it was sold to new owners and alot of the service staff are not people i recongize. Probably stayed with the original owners as they own a number of dealerships in town.
I’ve never worked on a car in my life and I’m now binge watching your videos. This is some quality content
Dealerships like this need to add a disclaimer to their selling points "Our mechanics are knowledgeable and certified, they just refuse to do the hard work".
Thanks Ray for another great video.
Yep 10000%
I dont think that it is a mechanic's thing, it os most likely that the owner of the dealership is just focused on getting the job done fast, profit from it, and if the mechanics are unable to do so, they get fired.
they chose the path of least resistance. Computer was right on top, super fast to change and expensive. Quick money.
@@23juan42 Not really, I've seen plenty of mechanics actively cheating the customers by actually not even doing the work or doing the job completely even though the customer is paying for it. Good, honest, competent mechanics are needle in a haystack rare.
@@rock.doctor and also a goomba/bro science diagnostic.
Ray, you are a great example of why everyone should try to find a quality independent tech to work on their vehicles. I really wish there were mor techs like you in the country. You are an honor and a credit to your profession. Dealerships and other poor quality shops are a discredit to everyone in the industry. Keep up the good work!
Amen
Yes amen I’ll back that up 1000%
That's a very broad and poor assumption. There are bad dealerships, independents, and chain locations. The key is finding one of any of them that isn't. Take your name, for instance. "DrChevy", does that mean you are a total POS that's unreliable as it is ugly? No. Just because of the slew of lifter failures on every truck motor, the buttload of transmission failures on the C8, etc doesn't mean that ALL Chevy products are a total POS.
Please stop thinking like the mindless general public zealots.
@@supra1jzed nah man, dealerships are almost always bad. The same people that try to rip you off when you buy a car and slap a bunch of fees/extended warranty on without your knowledge aren't going to turn around and be honest in their service department.
I’m a witness!
I love it when an independent mechanic can fix something the dealer can't. Job well done!
It's interesting that the dealership here let it go. If this happened at my workplace there would be hell to pay, and the customer would get the priority treatment.
Unfortunately It happens a lot.
@@andrewcottman3574 Absolutely! Plus they took a stab at replacing a part the owner probably didn't need
@@andrewcottman3574 I know this dealer ship. It use to be great and then about 6 months ago sold to new ownership and most of the service department stayed with the original owners as they have other dealerships in town. I was a long time customer it where I have bought my jeeps for the last 20 years but not any more I wont even take it there to get my oil changed.
I usually have the opposite problem, independent shops telling me "we can't fix that, take it to the dealer"
Insane what dealers get away with. I've taken 2 vehicles to dealers in my 64 years and both charged me over $500 to do numerous "repairs" to fix problems. The first a corvette I took back twice, running rough before I got around the block. Ended up being a bad spark plug wire I found. A little showing my ass in the service dept. in front of customers got my money back.
Second a Dakota, threw a fuel injector circuit code. Stealership said they changed the orings, sparkplugs, I forgot what else $522. Problem back before leaving the parking lot. Took back, they said it was the heads, they sent heads to machine shop, nothing wrong with heads. Then they said it was a worn camshaft and I said "STOP" I'm coming to pick up my truck.
I took it home pulled the injectors and everyone was full of trash, the fuel filter failed. Now remember it had a fuel injector code. They had not pulled the injectors like they claimed. A trip to the dealership with the trash filled injectors and some more hell raising and got my money back again.
For anyone wondering why take it to a dealership when I could fix it myself, I was working long hours, needed my vehicle quick and didn't have time to work on it, until I had to. Never been back to a dealership unless recall or warranty work.
Power lock went out on a brand new car, took it to dealer's to replace it. I get it back and the key took a LOT of effort to turn it, took it back to dealer, wasn't like that before I took it in.
Mechanic tells me that because it's the driver's side door, it gets used more that's why it's stiff - I said the car is 2 months old, how did I wear it out in 2 months?
Then he tells me it's stiff because it has dirt in it from use - again I said how did it get so much dirt in it between the time I dropped it off, and it WASN"T stiff, and when I picked it up?
THEN he told me, and this one really set me off, I was turning the key too far - I asked him if he was telling me I'm too stupid to know when to stop turning the key.
They, evidently, didn't have the lock aligned properly when they replaced it. Got it fixed correctly after I blew up on them for calling me stupid.
@@longbowshooter5291 I feel ya. When I went to pick up the Dakota (it had 80k miles but really in great condition) The service manager was walking me back to the truck and actually told me "if it was up to him, they (A dodge dealership) would not work on any vehicle with over 75K. He was a certifiable idiot.
You ran into the ubiquitous PARTS CHANGERS....and with our existing education system, expect more of them.
Working on my tractor yesterday and every time I finished a bolt I’d go “click” and my wife just looked at me funny. 😁. Always a good influence Ray! Keep up the good content man!
I’m sitting here in the living room and my wife can hear him say ‘click’. Every time he does, she chimes in with ‘click’. 😂😂
Yea, every time I get near a nut and bolt "click". Sad aint it 😁
Yep. He has me saying "Click" too.
Yup. Replace my heads the other week, and I was going "click" at least in my head even for the loosening of any bolts....
yep, I've been "clicking" too......
Having spent 42 years as a mechanic, I derive great pleasure watching someone else struggle while removing or installing parts in impossible places.
One word of caution though, when threading a steel fitting (or plug in this case) into an aluminum case, ALWAYS start the plug or fitting by hand before applying any power tools. It's easy to cross thread steel into a softer metal thus destroying the threads which will cause the vehicles owner to attempt to run over your head.
Yeah, and also install and hand-tighten ALL the fasteners before starting with the rattle gun. Watching this guy install and rattle-tight the bolts in the aluminium housing made me cringe.
But not as much as him putting the tailshaft flange bolts in ONE at a time and tightening them to final torque, before installing all the others - that was horrifyingly poor workmanship!
Hope the customer paid the dealer via credit card and disputes the charges! The fact that the dealer did not bother cleaning the battery terminals is a good indicator of the quality of work they do.
@biggrignohio >>> They won't touch the battery terminals as that 1 hours extra labour change extra on top of the rest of the bill they ain't going to get paid for......... Sometimes going the extra mile aka cleaning crusty battery terminals says a lot = repeat business, I know that stealership isn't going get any of the car owner cash any more - being burnt that bad.
They will look at it and say -we’ll it’s not here for that and move on.
Exactly
Who buys a car on credit card?
@@terranhealer Lots of people actually. However in this case it was not a car purchase. It was SERVICED at the dealer for what was undoubtedly an inflated price.
Back during the early 70's, I was a line mechanic. Up on the wall was a large cartoon of a group of engineers and designers looking at their final deign prior to production of the next year's automobile product. One engineer says, "We're finally done with the new design." Another engineer replies, "No we're not." Pointing at a part in the cluttered engine compartment, the other engineer says "Look, that part is too easy to get to."
In earlier years I was a military aircraft mechanic. All work had to be done in accordance with the Technical Order and signed of as such. On the easier to describe repairs step by step instructions were give such as what tool, which way to flip flop a wrench in a tight spot to remove a fastener, etc. It was like somebody was walking you through each insignificant step that you wouldn't be able to figure out yourself, even though you could. Then along comes a very difficult part to remove, i.e. an aileron activator in an F-4 Phantom. When you could have used helpful hints on removing that part for the very first time, when exact detailed instructions would have helped, the T.O. simply says "Remove the part."
Idk if a Phantom would be better or worse than some of the stuff I work on haha.
As far as pulling the drive shaft, I am 76 and can still remember my dad telling me to "do what you have to do".
I have no idea why I watch your videos. But I watch them daily, maybe some of your mechanical knowledge will stick in my head.
It’s relaxing watching him work, because knows what he’s doing.
I had my truck into a dealership twice to replace a steering gear for loss of power steering issue. Both times problem would repeat within days. Decided the 3rd time to replace it myself only to discover that the root cause was a large burr on the pitman arm causing the fault. Chiseled and ground down arm and problem solved!! Thorough diagnosis is key. Great job man!!!
Wow, I bet you must have really been pissed when you found that lol
dealers legit dont care they will claim to fix the problem charge you a fuck ton and make you come back in just to repeat
@Cerus98 Probably the ratings were rigged by the shop writing the reviews themselves happens all the time, you CANNOT trust online ratings for the most part.
I once knew a shop that replaced 2 steering racks and one P/S pump for an intermittent P/S loss. The real issue was the cardboard coin shape seals that go on P/S fluid bottle caps were getting sucked to the fluid reservoir outlet. The original rack had been replaced for a long standing leak and the bottle cap seals fell in when the customer added their own fluid for a year.
@Cerus98 Probably the shop is paying the local papers to feature them, it happens all the time today. As for them "recycling oil and antifreeze" well I bet they recycle by never changing the oil or antifreeze in any car they are supposed to do that work on!
Watching your videos I’ve come to the conclusion that in order to work on modern cars a mechanic has to have an IQ of over 130 and the patience of a saint.
I now have reverence for my mechanic.
I honestly love how much you care even for a little battery connector. I bet if I drove to a dealer they would want to jank the engine to fix it.
with a lot of modern cars, shitty and crudded up battery connections can cause a surprsing amount of problem s including some stuff you would never reasonably expect... its a low hanging fruit for fixing things
@@Simon-ho6ly in the land rover discovery 3 and 4. the main problem for all electric problems is a dying battery. even if it has a good conection, the electronics still go tits up when the battery starts to loose more than 50% capacity...
with bad connections aswell, you are screwed royaly in those vehicles
Hes probably encountered too many times where electrical issues like this were fixed by cleaning the terminals/tightening the terminal connections up.
Its also a quick defensive fix to help prevent the vehicle from coming back with a story like, you worked on it last and now it wont start(because in the mean time the corrosion got bad enough it was no longer making a good connection)
@@Simon-ho6ly ĺ
That's experience.
When I was in high school in Perth, Australia (circa 1980), we were shown an educational film about buying a used car. It was shown to the year 11 students as it was the year when most of us would turn 17 and be eligible to get a driver's licence. It went into detail about what to be aware of like shonky dealers, hidden fixes that might last a few thousand kilometres and then fail and how buying a cheap car can end up being more expensive. I don't think it's shown anymore (it was 40 years ago after all), but it certainly gave me some handy warnings. Your channel should be publicised to all the unwary car buyers out there who are in danger of hitting the same pitfalls.
Auto mechanics basics and a video like your school showed should be part of all driver education.
When you removed the drive shaft you technically fixed his dilemma by making it go into 2wd just if he wants 4x4 has to crawl under and re attach it
Reminds me of my buddy who accidentally turned his 4x4 into a Fwd when the rear drive shaft fell off going down the road
btw with subarus there is a fuse connection you populate to set to 2WD ok at least the older ones and moms 91 loyale has a pushbutton on the shifter.
@@jhonditch4269 my 83 subaru GL was a 4x4 hatch and 4 spd, have an axle shift lever for case selection
@@Project-gr6zy simple always is so much better.
I did something similar with my Excursion. The ESOF 4WD didn't work, so I swapped the 273 T-case for a 271, and I installed the mechanical shift lever in the floor. When I first did the conversion, I didn't have the shift lever yet, so I left the T-case in 4WD and would get out and lock the hubs when I needed 4WD.
Love your work Ray, I quit going to dealerships after I found someone as honest and hard working as you ..... the 'Stealership' was going to charge $1200 dollars for a service until I checked online what tasks were scheduled. The dealership also 'always called me every service to recommend extra work such as ' 'Throttle Body clean" for $120 etc and they aren't even recommended by the manufacturer; they also carried out a wheel alignment and tried charging me... until I challenged the work (it wasn't required, there was nothing wrong with the alignment). In the end I took it to a good mechanic and the charge was just over a quarter of the quoted cost and they always call if they find an issue... so it's the same in Australia as in the USA, you gotta go in with both eyes open and don't be afraid to challenge these service department rip offs.
Love the channel, learning heaps and please keep up the fantastic work.... I also like the warts and all approach which shows the difficulties as well as the successes.
They really dont like it, when a customer knows more about the vehicle then they "claim" too.
The problem is actually finding a mechanic like Ray. I have used practically every garage in a 10 mile radius of my home and they are all charlatans.
Loved the video, fantastic information and brilliant entertainment as usual, HOWEVER, the phone rang at 4:00 and you DIDNT doodidoo. I am bitterly dissapointed.
Love your work mate, keep it up.
The sulfuric acid attacks the zinc plating and strips it almost immediatly, it then attacks the copper in the terminal to form copper sulfate(blue crystals), which reacts with water in the air to form copper hydroxide (slightly lighter blue crystals), leaving the sulfate group free to attack more copper. Thats what you're seeing on battery terminals
Corrosion (rust or "oxidation") is the enemy of electrical/electronics. Keep your battery terminals clean & tight.
@@cosmicHalArizona a coating of grease doesn't hurt. Keep the oxygen out.
@@cosmicHalArizona yup that's right
I like doing as much work on my own vehicles as possible for several reasons, but mostly cause it's hard to find a good shop that your can build trust with. Too many times I've been burned, and I truly wish there were more mechanics like you out there!
Thank you for all the content, and any shop would be blessed to have you and your camera working for them! TY
Want it done right and all that, but I do it for a living on other people's stuff so I don't want to work on my own stuff
Love how this guy troubleshoots with most basic causes before shooting the parts cannon.
Stealerships just don't care. The more they charge the better. I had a Sequoia with all the dashlights on from traction, 4Hi/4Lo, abs, CEL, brake, etc. Even the odometer stop reading the miles.
Stealership said the 4wd module is broken, it's a $3k part, but thankfully it's covered under warranty for the then 2yr old vehicle. Come back in 2-3 days when the part comes. I get a call the day after and stealership said Toyota Corp wants more troubleshooting done since its an $$ part. I took it back and this time their master tech took the time to find out it was just a bad ground wire for 4wd system and threw off all the other systems.
OH OK? YOU MEAN TO SAY IF I WAS OUT OF WARRANTY AND NO TOYOTA CORP. TO PUSH FOR MORE DIAGNOSTICS, I WOULD HAVE EATEN $3K, instead of an $250 fix?
I hope you made a review about that.
I wanted to say that watching your videos gave me the confidence to do my own oil after I saw how easy it was. Already have been doing commercial mower oil changes, it was the same thing lol. Moving up to brake job. Thanks for your videos.
I can’t believe any mechanic would leave a battery terminal like that. Even a noob should be able to spot that as a potential problem.
Great job, Ray! I do find it humorous that all of us will waste a lot of time trying to shortcut a job that could have been done so much easier by removing an extra part or two that weren’t that difficult to remove in the first place. I think all of us are probably wired that way.
My brain was on the same mode, just work it around the front shaft. Then mid way through staring at it, my brain went nope just pull the damn shaft.....
I don't really have a comment about this video but i wanted to send you a message. I just finished replacing both lower control arms, carbon cannister, oil level sensor, changed the oil and fixed my tail light on my 1999 1500 GMC. I rescued this truck from COPART about 2 years ago. Watching you videos has taught me so much. Sometimes about what I am doing but also about what is connected where and how things work. You have given me soooo much confidence. Thanks for all of your knowledge.
Good morning Ray from chilly Eastern Ontario, currently 22 degrees F😜 Always look forward to your videos👍 Have a great Sunday!
I love those battery terminal/clamp cleaner devices, never seen them over here in the Netherlands. I want one.
But bicycles don't have batteries... :P
It burns me when someone spends a ton of money at a dealership for repairs and it didn't fix the problem dont get me wrong im not saying all dealer ships are like that but they shouldn't have to pay for the dealer ship bs mishap rainman needs to teach them mechanics over there how to get the job done right the first time i bet they wont go to the dealership any more rainman i love your work you are the man you to me are awesome im a mechanic and even im learning stuff off you thank you peace ✌👍
In this case , I agree . There are many consumers who say they got ripped off at the dealer even when the repair was done correctly . Those are the people I disagree with .
The guys a fool if he did pay without proof it worked.
My sis sent her car to a dealer for misfire on her chevy sonic. Of course it was a coil pack. Unfortunately you have to replace all 4 coils as per the design. Dealer said repairs was under warranty but charged her 600 for "labor cost" so fk a Dealer.
@@thewizzard3150 First off at any shop you pay before your car is released. But a simple test to verify repair should have told the Stealership it wasn't fixed. In this case they in fact knew it was not repaired hence having it two weeks or whatever and giving up on it. At this point it is flat out fraud they charged for the repair knowing it was not repaired to try and cover loss of time and wages on their fail techs.
If a car is truly not repaired you do not have to pay, if you already paid you get a refund however you have to. Now if the customer says change this part and it is not repaired that is on the customer.
Thanks
I hope he takes them to court. That is ridiculous! It's places like that that FORCE people like you to do videos to show HONEST work. Thank you for your contributions. I admittedly have watched a lot of your videos without subscribing. TODAY that changes! +1 Sub
But can you prove that the computer AND the motor weren't both faulty. It's just a shit sandwich all around.
@@chefjamesmacinnis The low impedance load that the motor exhibited probably destroyed the output circuit of the computer. But alas, an invention of some importance (a fuse) would have protected the computer. Bean counters should never be anywhere near the engineering or production side of any manufactured part. GM, Chrysler, and Boeing are prime examples of the bean counters and legal system destructive power.
I've previously sprinkled baking soda on the battery terminals to clean the corrosion but then someone taught me to use hot or boiling water from a kettle. I've used both methods very successfully to clean the the crusty crud off. I haven't found a need to source store bought cleaners.
Good ideas. I’ve poured Coca Cola on them too.
Hey Ray (and anyone else), you ever try cleaning batteries and the cable/contacts with baking soda and water? That’s what I use and it seems to do a good job. I take a cup and pour baking soda in it and then I add some water and make a nice paste, I use little brushes (Harbor Freight) and old toothbrushes and I scrub everything with the paste and rinse with water from the garden hose. It usually works well and gets all that crud off the battery and the cables and contacts.
Neutralizing the ph of the acid with baking soda works amazing.
Just be certain none gets inside the battery or you'll be buying a new battery.
Yes.
boil a kettle of water and pour it over the battery, works great
@@fhuber7507 Exactly if the posts or vent holes aren't sealed properly all it takes is a tiny amount to totally destroy the battery. I'd just use brass brushes, water and elbow grease .
Please keep doing this. You are going to have over a million subscribers real soon I'm not kidding. We need this content on the Internet you are helping so many people. Thank you
I really enjoy watching your videos Ray. They have quickly become one of my favorites on RUclips. Every video of yours that I watch contributes a little more to my minuscule automotive knowledge, and for that you have my sincerest thanks!!
Keep up the good work, and don't let the Customer get you down!!
Oh where oh where did my 10mm go !!! know the feeling, seems you can't have enough of them !!
There is no magic in a vehicle. Every reputable repair person should never charge for a failed fix. Spend the time doing proper diagnostic work and do it right the first time.
You and South Main are the best!!!
Dealership = Make money even if the fix isn't what solves it.
You are right. I've spent 6 hours on your vehicle and didn't repair it by the way you owe me $ 400-00. Yeah right.
I love watching shit get repaired, and then function. I do run of the mill stuff myself and its super satisfying to get the job done and feel your work. Having said that I wish there were more mechanics like Ray out there, to be honest, and repair people's stuff and get them road worthy again!
You are my favorite youtuber man I love your videos and really look forward to seeing them everyday. Keep making them please 😀
When our service station came across battery cable corrosion, we simply put the end in a cup of water with baking soda and it cleaned them right up, A stiff brush out of the same cup cleaned the terminals also. No chemicals involved...
I wish we had more mechanics like you in my area. Most of the dealerships are scam artists unless you know an employee. Aside from charging much higher rates than every shop in the entire city they often misdiagnosis issues and pile on costs. Some of the smaller shops can be even worse than the dealers for just tossing parts at issues. I often check my dashcam now after repairs to see if the shop was honest about things or did not take my vehicle on longer than necessary test drives.
@Arkhira, you can check your dashcam to see what they do, but my chevy dealership seems to have a unified policy to disconnect dashcams if they are doing anything more than changing the oil. I always find my dashcam yanked off the windshield and placed down in the passenger footwell where it can't record anything.
Recording people working on your car is not a right. You paid for the repair not for... a film of someone working. It is actually be illegal, at least in the EU, hopefully in other parts of the world. Ray records himself and voluntarily shares his knowledge and procedures with us, but I don't think he would accept someone recording him without his consent.
@@GC-qe8vc here it’s only illegal to record conversations without consent. Simply turn off the dash mic and your legal. Dealerships and garages have yet to turn it off or provide a statement saying they will turn if off. Most of the time it can only validate how long the vehicle was worked on and not what was done.
Dealerships should allow customers to supervise any work being done. I would gladly sign the waiver against the liability they hide behind.
@@vw5056 People that are not employed at said shops ARE a huge liability in the shop. Then when you get hurt at a shop you sue!
Love the new introduction. I thank you for your great channel. I have learned a bunch and you’re a good teacher. Have a great day.👍
The dealer loads their parts canon with the easiest to install parts first
You are a mechanic that is capable of actually thinking through a problem unlike the "technicians" at the dealerships that have trouble tying their shoes let alone figure out what the actual issue's are with the vehicle! GREAT JOB AS USUAL!
I was wondering if you tell customers about their vehicle repair being viewable on YT? I know I would like that option so the VERY thorough job you do. Sometimes I wonder if customers realize what a mess their car is when they see it online. I know I get that when I post pics of my customer computers while fixing them.
Most places the mechanic does not talk directly to the customer. There no need in creating a interaction with customers that you aren’t being paid for. With some people it would cause conflict. Best use the video quietly for your benefit.
When i do AC service work, pictures sell everything. I dont even really have to explain the problem so long as i have pics. "This is bad. Needs replaced. This is bad. Needs cleaning." Lol
Problem is that some Customers will dispute the labour Bill 'as it looked easy to figure out to fix' ... forgetting that they are paying for experience and professionalism.
@@Jester-Riddle i do get that a lot too. "$120 for a capacitor?? I can find one on the interweb for $20!" Sir, you had NO idea that the capacitor was the problem, and thats why im here. I dont care what kind of off brand junk you can find online. Pay up lol
@@Straight_White_Fatherly_Figure have you ever ran into a parts cannon situation where a DYI decided to just start replacing everything?
I had a coworker who needed a hand one winter after he changed his thermostat to an internet available programmable thermostat (a nest like but I think it was different). He found that the blower would kick on and the AC would work but the heat wouldn't come winter. HVAC electrical for me is pretty simple for the most part until you get into the Freon side of things like a heat pump and the actual line pressures and crap that actually does the work. So I decided to give him a hand troubleshooting before the repair guy could show. I was told everyone was booked out 2 weeks ahead during our first cold snap we had.
Well, when he did the thermostat, he wired for a heat pump that he didn't have. Then at the furnace, he broke a fitting for the pressure sensor for the forced air exhaust on the natural gas furnace.
When I opened the cover he had already replaced almost everything that could be unbolted with these Ebay and Amazon parts. I'm not a HVAC guy so it took some time for me to figure and trace the breaks in the circuit paths to figure it all out. It didn't help at all knowing that he replaced everything and I couldn't even trust the wires were reattached to the correct position. Does that crap make it harder for you or it something you can just key off on? I think all in all, I had about 3 hours into actually tracing voltages and backtracking to the faults. Lukily he took pics of the old thermostat and the replacement as he was going for reference and still had them.
Older battery cable terminal ends had a lot more lead in them and they were much more malleable and easier to clean.
While you were wrestling the actuator down without the case I knew you were going to suffer getting it back in with a case. Makes it worse when your back and forth in the shop. It’s tough. Good job Ray.
Forgive me if this is naïve, but wouldn't a factory service manual indicate which components need removal repairs like this? I hold Ray in the highest esteem but never see him consult a service manual, he always relies on his excellent logic and mechanical aptitude. How often do you professionals use a factory service manual? As do it yourselfer, I've found FSMs to be extremely useful.
@@BryanBurns-f7x they sure do, but find one and then sifting through the info often takes longer then just using your mechanical aptitude and getting shit done. But to each there own.
@@BryanBurns-f7x the problem with factory service manuals is that, it can be extremely hard to find the proper service "tree"for your particular issue. Most times, if you just use logic and a little common sense, you can track down the problem faster than you can look it up in the manual. It helps a lot if you understand how the system you are troubleshooting actually works. I like that Ray never pretends to know everything. Admitting that you are always learning is a skill all in itself.
@@wisedevolver2741 They are talking about the R&R procedures, which take literally seconds to look up.
I was pulling for him but I suspected it would end up as it did. "Now that I've wasted time with shortcuts" lol
2 things... I'm glad you remind me to click the like button at the end of the video. I like every one of them, but I always forget to hit that, so I'm glad for the reminder. And 2, it absolutely does put your videos in front of people. I never would have found your channel if RUclips didn't pop it up in a recommendation on my front page a couple weeks ago. So glad they did!!
"Hit it from the back and get the shaft where I want it" I like your style 😂
I had to rewind because I thought Snap-on made a swivel head cordless ratchet then realized it was just the cover.
The content never stops coming what a work ethic 👊
I went through the same garbage with my transmission and Bozard Ford. It was up there 3 times and they never fixed it. Finally got a real mechanic like you to fix it. Great job.
Hi Ray, just a little tip from an old auto electrical engineer. Boiling water works great on battery terminals. It melts the crystals. Need a kettle!!! then make the coffee.
Except it would probably take longer for the water to boil than what he did.
Good call on the dirty battery cables. They are the cause of so many issues. Folks think “it starts so cables are fine!” NOPE! As for using test leads backwards, it gives some a reason to either get excited or go ballistic! Great job again. It could be because you work on everything, you see so many issues on everything you can diagnose anything. Dealer use to same problems over on same vehicles and over and can’t see that other issues can happen. Or????? Thanks for posting das video!
You have helped to restore my confidence, and set aside my suspicions over car mechanics.
...that's huge.
As someone just recently gotten into fixing semi trucks professionally, it's fun to watch a car guy diagnose and solve car problems. Nice work
Morning Ray, the first metric socket set I bought: open the box, 8mm compartment, check, 9mm compartment, check, 10mm compartment, 11mm, 11mm compartment 11mm, etc. Even Makita had a 10mm socket shortage in manufacturing! Still, I got by for years without one. Found a few 9mm in second hand cars, but never a 10. And Have a Nicely Day.
At least 1 tool company actually sells multi=packs of 10 mm sockets-Astro Pneumatic. I have a couple of their sets.
@@rrabbit1960 I bought a six-pack; 3 x10mm and 3 x13mm, plus the same mix in spanners/wrenches. And I still have times where I'm head-scratching to find one.
The story is very valid. My raptor broke down near a dealership in the DFW area and they had it around 2 weeks. The first time I went to pick it up it wouldn’t start. The second time I sent some apprentices up to pick it up and it shit the bed on the turn out of the parking lot. It was dropped off with an electrical issue and they rebuilt the transmission. I had a wrecker pick it up and take it to my normal mech. Ended up being a PCM issue.
I wish I had a Ray in my town.
You are very dedicated and passionate guy, There are very few like you up there that don’t get the appreciation needed.
Thanks Ray for showing this repair, it’ll definitely help me see what to do when removing and installing a driveshaft when i get a new rearend and install 4 wheel disc brakes . This video with the warp speed sequence was great 👍🏻 keep those in because i like seeing everything that goes on . As always , i’ll make sure to have a great day because you make sure to tell me to have a great day when we need that reminder to have a great day and it turn it helps you have a great day . 😎
I like that you truly figure out what is wrong before changing out parts. Most of us have been through mechanics that guess, change out what they think is wrong and when we get our car back, the issue is not fixed.
Dealership should be refunding costs from failed repair.
I see that you are an optimist ... !
I see that you are an optimist ... !
Including the cost of the unnecessary magic box...
I would like to thank you for the time and effort put into these videos and think it's good your boss lets you do them.
Also, one major side effect of these video is drawing attention to the sad state of vehicles and their lack of repair.
Mo electric crap, mo problems. I'll stick with a manual transfer case shifter.
First of all your videos are great just from one mechanic to another extremely hot water on battery cables and battery posts cleans them up really quick and really nice appreciate it keep up the good work.
I have to respect you for being a down to earth mechanic. I've been cranking my own wrench for over 55 years. During that time, I've only trusted one mechanic. You would be the second. My skills are advanced, I rebuilt my first engine at the age of 16, now I'm restoring another car including an engine rebuild, new interior and custom body work at the age of 70.
I'm in Florida as I think you are. Can you give me contact information so when my body gives out, I know where to go?
I look forward to all of your future videos.
Thought you were a little quick on your diagnosis of the selection motor as you hadn't even lifted the hood at that time.
But you nailed it.
Just goes to prove, you can't beat experience.
Love your work 👍👍👍👍👍
Yesterday I cleaned my battery terminals with white vinegar. Worked great! Oh and I didn't hear you "click" two of the three bolts so they're not properly torqued. lol
You're cleaning acid with acid? You should neutralize the dried acid with a baking soda solution, then clean it with plain water.
Click, click
@@groosbro1 vinegar works great! give it a try!
@@edorofish
Why, I haven't had a leaky battery since I stopped buying bargain basement batteries about 20 years ago.
@@groosbro1 well you’re waisting money. To each his own.
As I was a new car dealership tech for MOPAR from 1979-1994, I can attest we thought we saw it all back then. We would get other dealer's comebacks from the Chrysler Boston Zone office to fix the vehicle. Our shop was number one in the zone for years. If we couldn't fix the vehicle than Chrysler would buy back the vehicle zone would turn over to the zone school where all techs would learn with the instructor what the actual problem was. Good teaching points. Today everything is about cheating the customers for the most for greedy owners!
A constant issue with 10 mil sockets! They have a natural ability to disappear…
a pathway to many abilities some consider to be unnatural.
They're with all the lost left socks!
@@IrrationalDiversions And the 10mm wrenches too.
Ray if you were in my area, I would never work on my own trucks again. You are very skilled, honest and hard working! I would trust you implicitly.
The deal with dealers is the good techs are leaving in droves (I left in 2007) and going to independents or other lines of work. You would understand getting warranty pay, dealer politics, etc. Now the dealers are desperate and most hire anyone with a pulse. I did almost 25 years working for Generous Motors dealers .2 for this and .2 for that wasn't paying the bills. Now I work in an alternator factory!
Great job, I like the way you explain and show everything in detail, no guesswork at all this has been very helpful so far and your videos are the best I have come across on YT so far keep up the great work 👍👍👍👍
Awesome job Ray.Its hard to find honest mechanics out there. Have a great day take care. 👍
Watching you find a way to get parts released from their homes without having to remove other parts to make it happen, I realize that I am cheering for your success like I'm watching a runningback carry the football fifteen yards through defenders into the endzone!
My favorite way to clean corrosion off is to pour scalding hot water (I usually get water from coffee machine) on terminals before using wire brush. Works great
They make air wands, put tube into bucket of water and hook up to shop air . Makes it look brand new. Make sure you use fender covers on so battery debris doesn’t get on paint. eBay around 14.00 to 95.00 . Cheap ones work fine. 👍
Mix some baking soda with water and pour on terminals. Most of the corrosion will foam away.
I own stock in 10mm sockets and wrench's I've lost so many over the years as a boat mechanic. LOL.
So the poor guy is still out the $1300 for the module and the loss of the truck for 2 weeks. No chance getting that back from the dealer.
Small claims court. My guess is they refund the money before the court date. It’s easy enough for anyone to file a claim.
It is one mechanic's diagnosis against another's.
Small claims court is probably a waste of time.
With this video in evidence the dealer will be having a very hard time disputing this claim.
MAN i have anxiety issue's, and that was the longest 1.5 minutes i have ever felt with you getting that motor out. )
I would like to know if the customer is going after the dealership for the money back for the parts and labor that was not the problem!? Another great video!👍
This cries small claims court to me.
I think most people wouldn't bother. The time to figure out the small claims court process, going down filing a claim, getting a date and showing up. Taking time off work to go. Talking your case infront of a judge etc. Or just never go back to the dealer and write a bad review and warn everyone you know. Call the dealer and try to get some compensation is as far as most will go.
@@ryandann9362yours is 50 dollar thinking. for 1300 + I would certainly take a shot.
I mean they did replace the TCM and it's possible it was bad still. Maybe the motor caused a large power draw (but I'm not sure the TCM directly powers the motor).
I'd say, he should still not pay in full since they didn't fully fix the issue though.
@@thewizzard3150 It really just depends on the situation. Small claims court filing fees vary, but in Florida a $1300 small claims court filing fee will cost ~ $250 (including the misc. fees courts charge). And just because you file, and even though you have logic and evidence on your side, doesn't guarantee you'll prevail in arbitration/mediation or a judge's final determination. It's still a gamble. Worst case scenario you could lose your case and be out the $250 filing fee + lost hours from your job on top of the $1300.
I wonder if Ray has ever been subpoenaed as an expert witness in a lawsuit against another repair shop's faulty work or work that didn't need to be done?
Nice diagnosis and fix. Liked your mindset on cleaning terminals!!
This is a good example of why smart people avoid most dealerships. The dealerships have the most access to the info on their vehicles but will not pay good techs to stay and work and won't send most of them to a proper school for training and training is most important on vehicles of today.
I was Nissan dealer tech and my service manager sent me to all of the classes except the last one I needed to officially be a "Master Tech". His stated reason was that we were too busy and he couldn't afford to lose me for a week. Real reason was that he didn't want to give me the $5/hr raise that came with the title. I quit.
@@aaronbritt2025 That decision cost the dealership in the end. Good dealerships would have given you the school with the raise.
@@aaronbritt2025 Just like our Gov. - good people working throughout our land and dummies at the top of Gov.
Ray, you have an entertaining channel. I like seeing the mystery’s you encounter and the problem solving you employ. I just subscribed.
With dealers, it's guilty until proven innocent. I expect them to try to rip me off. Great job, enjoy these videos.
On these transfer case shift motors, the motor drive is key-splined so requires correct orientation to install. In order to match the motor to the spline, you first power the motor brake release, then the motor wires, to rotate the motor drive to match the transfer case shift spline.
So the brake has 2 wires, power and ground, and the motor has 2 wires for ccw, cw. You power the thing from a pair of clip leads and car battery, while moving the motor to match.
When a dealer cant fix something why would anyone buy a new vehicle....it can't be repaired either plus you're making 40k in payments...
Any car can be fixed, it depends on how much you want to spend.
When we bought our Jeep, we got 4 years of service for free. We took it in at least every 6 months just to make sure all was well. Service guys liked it since the work was easy. Never a major issue. 6 years later, Jeep is paid off but we still put 1/2 the payment aside in case shit happens. Just had my windshield replaced.
@@groosbro1 I've seen truckers buying new 150k big rigs and immediately suffer DEF delivery issues.multiple tries later the dealer cannot find the issue.the vehicle can't be driven like that and it's illegal to run without it.the guy had to fall back on his old rig while the brainchilds ponder the electronics/computer issues..
I’m impressed that you will work on anything, with confidence and humility.
I am a retired Toyota master technician, and I had a had time keeping up with the dynamic technology with just one brand.
I really appreciate you showing your mistakes, and shortcuts run afoul.
I don’t think I could do a video, because half the words would have to be bleeped when I was in a frustrating situation or a bone headed engineering detail.
“We’ll, I’m going to have to pull your engine to replace that rear spark plug”!
Awesome job, hopefully the owner went back to the dealership.
Back in prehistoric times, when I was wrenching... it was "Oh the Hu-Gravity!" It sure is cool for your management to allow you to record these repairs. You might have already mentioned that. Anyway, very good content!
He actually had a problem with management about it awhile ago. That ultimately failed to stop him though.
Ray has a good following because of his good work. It would be in management's interests to allow him to continue to make these videos. Would generate more business. However, if they did not allow it, then time to go to someone else who allows it - and also sees the value to the business. Otherwise open his own shop. He would have more work than he could deal with. Bob Hudson. Retired mechanic in Land Down Under.
Q: When a Stealership performs a 'repair' and doesn't actually resolve the issue. Then another shop does solve it with a different repair. Is it realistic to demand some form of refund from the dealer, or does it usually take legal action?
For warranty service and claims against a repair done at any shop, you must return to that shop for the follow up repairs It's probably in your warranty fine print, but even if it's not, the courts view this as a good faith attempt to resolve the issue.
Dealers and independent mechanics get around this by telling you there's a long waiting list knowing that you will go elsewhere, voiding the repair warranty and they win.
You can still win a case with your credit card company and get a refund for 100% of the repairs and parts just by providing a second opinion from another dealer or your vehicles brand specific certified mechanic that clearly States the wrong procedure was performed or the wrong part was replaced.
This road will also require a "good faith" attempt to resolve the issue. Dealers take the stance we have your money you can't do anything about it. You take the stance here is what I want you to do and here is how long you have to agree to my terms and the court will accept that as a good faith attempt, I speak from experience.
I had the wrong, very costly repair performed on my BMW, I got it verified and a written 2nd opinion from another BMW dealer. I then wrote a letter and detailed my desire to have the original dealer complete the repair and refund only the labor because since they put parts in my car, even though they were the wrong parts I would pay for them (SEE: LAW: Betterment) but I would not pay the labor for the wrong repair and I would not pay the labor for the follow up repair, only the parts.
I also offered that they could remove their parts, refund parts and labor and we could sever our business relationship and any remaining warranty claims related to the wrong parts they installed. They refused my offer, so my credit card refunded 100% parts and labor and the dealer tried a lein. The court upheld my cc company refund and denied the dealers suit and lein Attempt.
Two weeks later the guy that did the repair texted me that they fired him.
I am named as a witness in the mechanics wrongful termination suit against the dealer because their reply to my good faith resolution included language that said their mechanic didn't make a mistake and did nothing wrong.
Bend over BMW, here i come again!
@@scanningnyc The Stealerships deserve many more of your kind. Resolute, smart, and persistent consumers always win. As for me, I avoid these dens of incompetence and greed. I had a zero deductible Nissan extended warranty and the morons there told me if the Nissan extended warranty didn't cover the issue, then I would have to pay for the diagnostic. Never bought another car there! Yet as most of us know, most dealerships hire only parts changers. In my part of the country (Houston, Tx) most of the dealership mechanics can't speak English, which begs the question, how do they read the manuals or AllData?
@@scanningnyc How is it going?
Been watching ur videos for a while...u are the Mozart of auto repair!
I live I NJ, but I will find a way to get my car to u for those tricky repairs!
So it looks like the dealer ripped the customer off with an expensive incorrect fix.
Mark Wallis
This happens ALL the time, and is EXTREMELY comment, the industry deserves all the mistrust and suspicions it gets by consumers.
I’m 61 now and I’m always under my sons Renault and my daughters focus and my own transit always getting my hands dirty but love learning new stuff ,think I’m a wannabe mechanic great vids
So stealership couldn't diagnose and repair after many days of having the car. But you diagnose and fix the problem.
I think I would be returning to the stealership with the bill for you fixing the problem. Demanding a partial refund for their so called work.
At the very least the earlier 'dealer repair' could never have been tested.
You'll NEVER get a refund from the stealership if you have it rectified elsewhere.
Other than the fact that he is honest, I like that he cleans up after himself spraying things down and does things like cleaning the terminals.
Sadly, it'll be difficult to get any refund from the Dealership, as they will just claim that the electronic unit also needed replacement and it will be difficult to prove otherwise ... They'll probably say they tested it to be faulty and it was an unfortunate coincidence that the motor had to be replaced as well, even arguing that the faulty electronics caused the motor to fail ... 🙄
When I worked at a dealership I was meticulous about my work notes so that if a computer failed or a component was suspected to be faulty there was clear documentation as to why. Resistance values, voltage, etc. Especially when doing warranty. We would have claims denied because guys wouldn’t include the information. Just “part bad needs replaced”. Really frustrating especially when the customer is spending thousands on diag and parts.
Also it’s always a good idea to get your old part back especially in the case of electrical components.
Tip for you Ray.Best way I have ever found for cleaning off the corrosion on a battery is to pour hot water over the terminals,the crap instantly disappears then remove the terminal leads and apply some Vaseline to the posts.Worked for me for the past 50 years.