I literally can’t believe how many stories I’ve heard about chanel quality after I posted about my heart bag!! I don’t think being picky is a bad thing, you’re spending thousands it should be expected to be perfect in terms of quality 😓
Chanel is setting themselves apart from Hermes with their quality issues 😂😂😂😂😂😂 it’s a trashy and laughable move when luxury start acting like fast fashion brand.. 🤷🏻♀️
So agree with you! The quality issue IS NOT normal! I can't understand why sometimes people are so religiously faithful to a particular brand and forget about their consumer rights.
I’m not sure who put Chanel on a pedestal in the first place… maybe Chanel’s marketing department?! Social media makes it appear as if Houses have a rank that goes 1. Hermès, 2. Chanel, 3. LV. 4. All the rest - but this was never the case prior to 2010. True, Hermès was exclusive and rarely seen except on celebrities and wealthy, older women but generally it didn’t matter if you carried LV, Chanel, Givenchy, Fendi, Celine, YSL - they were all the same and we loved them equally. Chanel was quite dressy and formal with the CF usually worn by older clientele who had nicer places to go, I still marvel at its appeal to the younger crowd. There are sooo many wonderful houses to explore so I am happy to see less of this House.
💯 ! I think it’s our own fault when we put something on a pedestal. Like I said in the video, I put Chanel on a pedestal myself and now I’m taking them down from there. 😂 I fell in love with the brand back in the early 2000s and bought my first pieces then. That’s when it all began for me. BUT to be clear, I also put Gucci on a pedestal back then. So I guess what I’m saying is, we do it to ourselves!
I am almost at my wits’ end with Chanel! As someone who has to drive 6 hours to my nearest boutique, I rely heavily on my SA to make remote purchases. And I’m just baffled that they now don’t allow classic bags to be shipped out. It just doesn’t make sense. Also, regarding quality issues. I got a caviar top handle mini from 21S and it had SEVEN skipped/missed stitches on the bag! I immediately sent it back to have them repair it. As much as I didn’t want to settle, I really wanted and loved this bag & it’s such a unicorn so I had no other choice but have it repaired instead of returning. That bag has been at the repair center (who knows where) since April 2021. I have never even had the chance to use it even once. AND it’s still there!! It’s been over a year, yet they keep pushing back the date they will ship it back. Chanel has been such a turn off lately. 😢💔
OMG and I thought I had a haul and a half to get to a Chanel boutique!!! I have no relationship with the boutique because they never have the items that I’m interested when I make my once a year sojourn... It’s a lose lose situation.
I purchased my first chanel bag 2 years ago, the trendy cc. The sales associate didnt even smile at me. She was impatient and looked bored! She was treating me like I'm buying a loaf of bread. Chanrl give you no store experience! For me its beloved all the way, I may as well save some dollars! Dior on the other hand offered me drinks when I came to try bags and I clearly told them I won't be purchasing that day!
Diors customer service is next level compared to Chanel or LV, which should have been the norm in the first place for all luxury brands. That’s why a lot of us are turning to Dior now with our hard earned money
You've just quantified what we've all suspected for years!! THIS is why the pre-loved, vintage market is so strong. People are refusing to pay $8000 for crappy craftsmanship. Pre-loved, vintage = 24K plating, precise stitching, premium hardware and immaculate linings. You can send them to a 'spa' to be refurbished for a lot less than new retail and have a gorgeous, quality bag to last you for another generation.
A lot of these vintage or "preloved" bags are tired though and they are selling them at the same price as buying new from the boutique. It isnt worth it either. The 24k hardware is worn off on a lot of those bags too. It is hard to find a good one and when you do, it is priced like new. When I see a lady carrying something with flat quilting, I know it is vintage or preloved and because just doesnt look as good as the new ones. It just looks old and tired. Even though they paid thousands of dollars for it.
@@heidiheidi0 I think some people prefer the flattened vintage quilting but if you don’t, there are plenty of preloved Chanel bags with puffier quilting priced well below current retail prices. I personally love the look of newer “puffier” classic flaps but then again, I would choose a beautiful well-made vintage over a crooked new bag with missing stitches any day! 😂 See one of the comments below - someone got a new bag with 7 missing stitches and it has been with Chanel repair for over a year and she still hasn’t gotten her bag back. 🙈
IMO it is not unreasonable to expect a fantastic to perfect quality bag when you pay a 5 figure USD price for it. Part of luxury is the experience and craftsmanship of the item.
I definitely agree with you, the quality of this brands has been so bad for so long. I’m so turned off to buy their items anymore. 😞Definitely nothing wrong with you being picky when you spend that type of money. I’m the same like you.
This is why Coach and Dooney is making such a strong comeback ( in my opinion ). An expensive price tag doesn’t equate to quality. This makes me hesitant to purchase more expensive items from higher end retailers. I’ve loved Coach and Dooney since I was a teen and I’m in my 40’s now. The quality still remains. TFS this info.🌺
For the price, good enough isn’t good enough. Chanel isn’t fast fashion or trendy. It needs to meet expectations: you’re paying for the service and quality- you’re entitled to both. Just my opinion.
I guess that’s part of the reason why many people nowadays are saying that Chanel and other luxury brands are starting to feel a lot like fast fashion. 🙈
Best luxury bag info vid ever!! Thank God I’m obsessed with vintage Chanel. Any cravings I still had for a new flap just went away! TY for helping me avoid a possible nightmare & now I will save for my next vintage find 💪
Agree 100%. The service/quality one gets to me the most. They blame you and gaslight you. Making you second doubt yourself and think you’re crazy/overreacting. When it’s them!
The demand is high. I've been in touch with 2 SA ready to buy a bag for a year... they are all sold out. ended up buying the bag I wanted on Sothebys and paying 2000 extra... I know it's crazy but I really loved it and it was an amazing special gift for a special occasion. As long as the demand is so high CHANEL will continue behaving this way because they can. I decided that I will not buy any other Chanel bags from the store but I will buy vintage. By the way the second hand market is also crazy... the prices... I saw a bag in fashiophile that is falling apart and it is described to be in a very good condition...
Fashionphiles ratings of their bags is laughable 😂 the “very good” descriptor is like, their lowest rating and it’s a bag that is falling apart at the seams, color transfer, horrific stains, scratches etc. and the worst part, all of their descriptors are a generic script and not particular to the bag and it’s flaws that it’s describing.
I love Chanel now because it fits my aesthetic. I am over 60. The pearls bring light to my face, the suits are forgiving. It’s fabulous that the brand has such a young following in this day and age. Please keep on doing what you’re doing. Keep Chanel on their toes.
I was just watching Sasa Zoe's video the other day and I feel so bad for her. Being a long time Chanel collector myself it's sad to see what people have been experiencing recently with the quality issues. I also frequent on The Purse Forum and have seen people having rusty hardware on their brand new classic flaps asking for advice on how to clean them. That shouldn't be a burden on the consumers when Chanel should've tighten up their QC so no faulty bag get put on the shelves for purchase. I am fortunate to have an angel SA who treats me so well, always looking out for me and won't sell me anything in less than perfect condition, but I've also seen people having horrible shopping experience at their local boutiques where they've been ignored or shoo away by the SA's. To be fair though, customer service isn't the best at Hermes either, finding the SA can really make or break your relationship with this particular brand. I've been ghosted by a Hermes SA before after spending a pretty amount in one transaction, but also been offered special order by another SA from the same boutique which I'm forever grateful for. At this rate I probably won't be looking to purchase any classic bags from Chanel, the most recent purchase was the heart belt bag but I just treat it as a novelty/collector piece rather than something made of exceptional quality. 😂 I guess it's easier for people like us who've gotten the classic bags at a much lower price point to say we're done with Chanel for now, but people who missed the opportunity sadly will just have to deal with the hefty price tag and quality issues for their dream bags. The prelove/resell market is getting ridiculous as well where consumers aren't saving much or anything at all so it may still best to just buy from the boutique.
Thanks for breaking all of this down. I wonder if all of these missteps together will finally backfire. I can't think of any "good" PR they are getting right now at all, there seem to be a lot of videos currently pointing out these issues, among others (someone commented on Jessiestyle's latest video that Chanel SAs don't even make individual sales commission anymore, and some are jumping ship to Gucci. Low retention will result in even worse customer service. It sounds like they have a terrible company culture, on top of all the other problems). I have never been a Chanel customer (I doubt cosmetics counts, lol), and at this point I have zero desire to become one.
Further confirmation that I don't need a chanel bag from the boutiques. Not to mention I have more years behind me than in front of me..thanks for sharing this information.
Thank you for spending time and explaining everything so precise. I just started to have a collection of luxury bags, I know the worst time $$$ wise! I have got 3 bags in the past 3 months from the same SA, almost 30 K Canadian!! Like you said no acknowledgment for the purchasing, no attention to details and I was able to return/store credit for one of the bags that I bought becuz the defect was so obvious and the alignment was terrible! Now I got my third and definitely my last one which is a Coco handle bag, I live in a city that we dont have a Chanel boutique so I have to rely on pictures and my SA (which is the worst way of shopping from Chanel!), there are several issues with the bag and as soon as I mentioned them like you said they were called “normal”, and I got called too picky! I am spending $7200 of course I am gonna be picky!! And I know this is not a problem but this bag is exactly the same colour of the Boy bag that she sent me months ago! I specifically asked her if they are the same and she got mad and said of course not, but here is the new one and they are the same color!! I had lovely experiences with Dior, not even comparable with Chanel, I wish Chanel SAs would learn how to behave talk smile walk breath!!! From Dior SAs! I know the reselling is much more promising with Chanel but is ut worth it? No! I got 3 and that’s ENOUGH! I cant take more attitude!
I also saw on IG the new 22 bag and the metal letters were falling off of the bag. There are definitely quality issues. The thing that irks me the most is like you said they don’t try to help you when issues are brought up. Super unfortunate for such an iconic brand.
The letters are falling off? 😱 What will be next? The bags will disintegrate while we’re wearing them? 🤣 Seriously I’ve always thought Chanel was such a beautiful brand. I hope they can course correct.
I've seen a few videos where some were talking about LV having the same issues, the cost going up while the quality is going down. This is why I totally agree with WinnieS, who wrote "IMO when someone is spending that much on a bag, the only “normal” thing that should be expected is perfection. End of story." She's not wrong. While I like some of the classic styles, I don't have the bank account for real Chanel or LV. I do have some 'LV Dupes' and 'Amazon versions' of Chanel but I've been loving my Coach bags... I got my first one in 2020, I got the Mollie, she was a gift to myself for surviving ankle surgery & recovery, and from there the addiction was born... lol. They are good quality for a much more attainable price point, I now have 14 pieces (1 of those is a charm), & while yes, they're 'taken care of', they also get used & I haven't had any issues with any of them :)
Thank you for this video. The quality is simply unacceptable. I have one Chanel 19 coming and I just hope that the quality is not that bad. Will buy vintage from now on.
I hope and PRAY that Chanel goes back to the better quality they used to have. We should all petition for Chanel to go back to the quality they used to give. How dare they increase their prices and give lower quality.
As far as quality is concerned, you're right. I just went through this a week ago. I went to the Chanel boutique looking for a brand new Jumbo Classic. I took one look at it and refused to buy it. The quality was off. It had defects, despite being brand new. I thought I was losing it but I was right. The leather on my pre-loved handbag looked better. I couldn't believe it. Thank you for confirming what I suspected all along.
@@hellocatwalkcity And you know for sure that celebs and VVIP customers aren't getting bags with quality issues and like you said, they probably will be able to bend the quota rules.
With regards to the microchip...that is not easy to counterfeit. It is more the card that is easier. The card is plastic and the tag can be added in easily. The microchip is also more convenient as you dont have to carry around a plastic card everywhere and lose track of them. I feel like Chanel is trying to stop these resellers who are making money off of their brand. Not giving the authencity card is one way to do it. They are trying to be like Hermes because Hermes is careful not to oversaturate the market, not because Chanel is not original enough. They want people to buy the bags to USE them, not because they want to use it for a little while with a protective organiser and try to flip it for the same price they bought it. In my opinion, it is the price increases without customer selectivity that is hurting them. They need to be more selective with who they sell the classic flaps too and more generous with sales of other items. This will severely limit the amount of classic flaps on the resell market.
To be clear, I said the bags with chips are harder to authenticate (not that they’re easier to counterfeit). Subtle but significant difference. Many of the authenticators are saying that the newer counterfeit bags are done so well that they can’t authenticate them easily. That’s the point I was making in the video.
I really liked hearing your take on this. I personally have never been into Chanel because the style is too dressy for my lifestyle and the story of the brand doesn't resonate with me. Now I am feeling like that is a good thing.
When as a customer your are paying THOUSANDS for a luxury handbag, I don’t think that expecting perfection is an unreasonable expectation. It damn well better be perfect! And so should their service in the boutiques!
@@hellocatwalkcity Indeed. So true. That’s why I’ve been gravitating towards vintage luxury bags. The quality is there and the price is often so much better.
I completely agree with you 100% Thanks for taking the time to create this video. It makes us all realize we aren’t alone in our thoughts regarding Chanel. Also, it’s high time someone took them down from the pedestal- they have truly earned it right now.
Completely agree - I used to be a huge Chanel fan and my older bags are definitely better quality. I've now stopped buying with the quality issues and corresponding price increases. The last bag I bought was a reissue a few years ago. There were 3 in the store and two had uneven chevron patterns. The one I bought had a narrower chevron pattern - it was the same bag so this was odd and I preferred the normal chevron width - but it was the most "acceptable" of the quality issues.
I agree on these points, but as long as the demand is so sky rocking high and the customers seem to buy everything, even with the huge prices and quality issues - why should the brand improve something? 😞
I would be mortified if my Chanel bags had these kinds of issues. Thankfully most of mine or old and I plan to only being a second hang buyer now. I did get a wallet in chain recently but inspected it thoroughly.
I bought a WOC from the Chanel store and when I got home I felt that the zipper was horrible made. It was like a fake bag so I return the WOC. I am done with Chanel, they are so over priced now.
Agree. New Chanel bags are sub par in quality. I got myself a vintage Chanel bag from the 70 (?) or possibly even older … and no bubbles in the lining, no rust. Just a lovely Chanel bag.
I've had issues with my Chanel once with a wallet and once with the leather on chain. Both times they did fix it. But still, I only have a handful of Chanel items and two of them had issues.
Thank you for making such a detailed video. Agree with many of your points. A tip, open your flap bag before pulling the chain through. It will save a lot of wear and tear in the future.
We are allowed to be super picky when it comes to paying a fortune for our luxury items. I heard something that I don't know if it is true or not: luxury brands are not as fussy with the items sent to the States as most American women don't pay close attention to the quality of the items they purchase. I don't recall where I heard this, and I have no idea if it's true. But I will say that during one of my trips to Paris many many years ago, I was in. . .I forget which luxury brand store, the boutique was filled with Japanese women who sat at tables inspecting their potential purchases. This stuck with me, and then I began paying closer attention to my purchases. During my recent trip to Paris, I made a purchase in Chanel Rue Cambon. The SA seemed a bit surprised when I inspected the bag. I asked to see another, just to be sure my bag was well-finished. The second one had issues with stitches not lining up as they should. The SA seemed unaffected by this, and gave me a look as if I were being too picky. All this to say that we should be more concerned about the quality of the items we buy. We should not accept mediocrity, especially in the luxury and semi-luxury market. This goes for clothing as well. I sew a little, and when purchasing ready to wear I check seams and linings, etc. Quite often I am disappointed with the lack of attention to well-stitched seams or fabric not cut along the grain, which means that when I wash an item, it will twist, throwing the side seams off. Enough of my rant.😅
Quality issues aside, the price increases, wait lists, micro chips make me think what many others have pointed out by now: selling less at higher prices to fewer people might be the goal (pricing out the middle class). If Chanel doesn’t want to be seen all over the suburbs, maybe this is the way to go 🤷🏼♀️😉. Regarding the microchips: is this a way to reduce preloved sales? Maybe I’m ignorant and wrong, but if the only way to check if a bag is truly authentic is to have Chanel itself authenticate, then that would probably reduce second hand sales and people’s trust in getting the real thing on the preloved market.
Amazing video, Chanel keeps raising the prices and lowering the quality, it’s so unfortunate because I love the history of the brand, but I’m slowly moving away from it! I’ll eventually would love a vintage classic flap, quality was so much better.
Thank you! The brand doesn’t really suit my lifestyle with the exception of the WOCs. So much better quality available in this and other categories. I’m sure Chanel will regret their attempts to move out of the reach of so many.
This is an excellent video and spot on. I think some people will move away from Chanel given the exact reasons you outlined. Hermès simply has better craftsmanship and not to mention the resale value is way better than Chanel.
Goodness! I’ve been turned off by the PI the most out of all these things. It’s really disappointing when we’re spending this much and have to decide between living with some flaws (however minor to others) or not having the bag at all. I briefly owned the same 21P Brown Rectangle Mini, but ended up selling it, because the chain kept twisting or kinking in at least 2-3 places and there were some spots + a couple of slight dents in the Lambskin. I am also happy to have a heart bag, but it does have a slight dent/line on the front flap 🙈 silver lining: I guess I don’t have to worry about getting many new bags in the future thanks to the new quota system 😂
Wow this is really interesting. Thank you so much for bringing these factors to light. That is ridiculous for a luxury brand to have craftsmanship issues for the prices we pay for the bags.👜
I think I would only buy pre loved Chanel. Especially with the quality issues with the newer bags. And I am as “picky” as you !! Thanks for the information!! Love your channel 🖤
I've not bought anything directly from chanel before (my only chanel piece is a pre-loved re-issue which I bought last year) but as someone who has been shopping at hermes for a while I feel like the main difference between the two is that hermes' policies (like the quota bag system) are driven primarily by quality concerns. They won't increase supply or expand production because they are that concerned about losing control over quality. Chanel, on the other hand, are probably a lot more profit driven and focused on maintaining the exclusivity of the brand - hence the massive price increases and the quota system. However, they may have just lost sight of the fact that quality is likely what drives hype and exclusivity in the long run.
I always wanted Chanel bag I just thought it look so classic and Chic wishing I brought it 10-20 years back bc with all the price increases and quality issues it's just not worth it anymore in my opinion.
I have the same problem as your beige with the strap leather got overlap on my new small caramel 22s cf. I will go return it but I really love the color. How sad!!!
Oops .. I wasn’t finished Thank you for sharing your expertise with us and I just want to tell you you’re Never overly picky. These flaws are awfully disappointing for customers. Thanks again! 💗
Thanks Linda! I never feel bad about my pickiness! 😂 Like you said, the flaws are disappointing and I’m really hoping they’ll somehow turn back the clock to when their quality was so much better. Otherwise, they’re just riding off the Chanel name at this point and that’s not going to last forever!
I have that problem too 🙄 1st time problem with the Chanel coco 2nd time with classic double flap 3rd time again with classic double flap It’s made me crazy I was so mad and sad too finally my SA help me out Soon I probably look from pre-love classic Thank you for charging 😍
I’ve been watching leathermaking videos here on youtube and realizing that the real problem why these luxury bags have defects/poor quality is the people making them do not love and care about what they do resulting to sloppy work 😢
I had to return my white classic flap, because there were places where the paint was coming off. The bag was sticky. Had been searching for that bag for ages, but unfortunately had to exchange it for a different color
One tiny error I did with my chanel bag in the afternoon I applied suncream et I thought my hands had no more suncream. Luckily I noticed et it was quite easy to get off. So apply suncream in the morning et wash hands carefully.
The stitch would drive me insane. I would also not keep the bag with the bubble because my other Chanel flap doesn’t have it. So no, you are not picky it’s justified. If you’re paying thousands it needs to be flawless. If you notice it then it will bug you for as long as you own it. It’s like if I have a hole or stain in a nice dressy shirt, I’m not going to wear it anymore. That’s that!
The WOC you showed in the boutique with crooked flap - may actually be because there is a security tag under the flap on display items. I only know this because my SA showed me one to purchase and I said the flap is crooked! and she explained it is the security tag placed under the flap. Just thought I'd add this comment, since I did not know this either when looking at display bags at the boutique :)
I have not been able to afford a Chanel bag and woc as the price keeps increasing. Even preloved prices are now inflated. With the 2 bag per year limit it just creates more traffic to the preloved sites and with higher demand the preloved prices will continue to increase and over retail price because of the high demands. If I am able to find a preloved one at a decent price that I’m willing to pay which series for woc and classic double flaps would you recommend that has good quality and consistency in the making of the bag?
I couldn’t agree with you MORE on ALL points!… and it breaks my heart, frankly. There is a medium classic flap that I want. I, now, have the $ and opportunity to purchase it. For the first time in my life, I’m almost AFRAID to! I refuse to ‘jump through the hoops of Hermes’. Chanel has always been my favourite, anyway. Such a shame not only for myself, but for all other Chanel lovers! Thank you SO MUCH for putting into words how it really is! ❤️👜😢
Don’t let this video or any other video stop you from buying what you love! If you want a classic flap, and like you said, you can afford it and you’re ready to buy one now, go for it! My intent is only to inform others and share my experiences and POV. When I bought my last classic flap (beige clair), I was fully aware of quality decline at that point but that didn’t stop me. It just made me more careful and thorough about my decision. No regrets! So hopefully these types of videos help to make you feel informed and empowered vs afraid! You have the money, so you’re in the driver’s seat. Good luck!!!
Really i cant really imagine that the SA said that is normal for the stitching to come off and air bubble in the handbag. Oh my...you are not picky. I would return that too. How can one accept those and the handbag cost thousands and thousands of dollars. Oh man....crazy. The SA is just plain LAZY. No...now they have 5 years warranty since last year. I got my 19 and my SA had told me that. But if the quality is tip top they do not need to increased their warranty period. I guess they knew about this. Yes, my first SA is lousy too. But this 2nd one is just so so but better than the first one. I totally agree with all your sharing and Hope the Chanel big guys are watching if they ever care. Frankly if Hermes is easily attainable, many would have switch to Hermes. Ok, the handbag is totally different and i agreed but with that now Chanel almost the same price, i will go for quality for sure and if i want something near Chanel, i will go for YSL. Another mistake that Chanel made is to stop producing Caviar. I was told the lambskin color will fade off especially for the classic but i do not have the classic in lambskin to really know that. Also i believed they are talking about those that has been around for many many years that is now showing.
When quality issues become “normal” and the customer is called “picky” for wanting something well-made, we’ve got a problem. And you’re right - what’s with all the fiddling with the warranty period? Just get it right the first time so the warranty isn’t even a big deal!
I have serious suspicions that chanel mass produce, their bags in Chinese factory's, then stamp/finish them in Europe. I won't ever buy, anymore chanel bags. My collection is complete, mainly with vintage.
I agree with Chanel! Oh and I also feel like LV is heading down the same path as well. They’re too busy pushing out new bags every season, trying to meet the demand; but they’re lacking quality and the bags are poorly done. The employees are either lazy or EXHAUSTED! Either way I’m done, especially with all the price increases for bags that are not up to standard. Chanel should definitely stay in their lane. They’ll never be Hermes! 🤣🤣🤣 and LV will never be Chanel even if they’re trying to limit canvass! Stick to what you’re know for! 🤦🏻♀️
I have to agree with you with the quality of their customer service. I live in South Korea & have noticed that customer service at the local boutiques needs a lot of improvement. Fendi for example has way better customer service!
😔😔😔Wow! your CSI work puts a whole new spin on the term"You get what you paid for". Everything that you mentioned is the opposite of Luxury Handbags. The bags are so beautiful, but it sours with all these issues, I wonder what Coco would think of this? Thanks for showing and making us aware of these issues😎
Wow…The strap fell off is just a big no no… for the price they’re charging… smh. 🤦🏻♀️ I agree when the SA says it’s a “normal” wear and tear on certain bag… I don’t want to have it on the bag I’m purchasing …. Wow your strap on the beige Chanel that’s just a shame on them… I agree…Chanel has a beautiful story about their Company … They need to stick to their lane and improve their quality and service first…but most of these high end luxury brands wants a piece of the pie what Hermes is earning in Sales -thus, the reason for the copycat … TFS & for the awareness 💛
Chanel may try to make the brand exclusive again with the ridiculous quota system but imo they are too late! With the ubiquitous classic flap seen everywhere, it no longer felt luxurious so I sold all of mine! I’m sticking with my Hermes!
I previously read somewhere Chanel, LV, Hermes, etc are doing these big and often price increases to weed out the "lower tier" buyers aka middle-income folks from buying their items bc allegedly, the stupid money folks don't knit pick on these small "imperfections" or quality issues and they more or less buy from these luxury fashion houses for their heritage, etc. Curious what your thoughts are on this.
I bought my classic flap a decade ago and they alr had issues back then. The grommets on my cf were rusty when I brought them home so I had to return it. At the boutique they let me exchange for a new piece but believe it or not every pc of the inventory in store had the same issue. Eventually they told me I could get a refund or wait for the next shipment which I did and that took about 3 months. Their quality has been deteriorating and prices keep going up esp in the past two years. I am no longer buying Chanel but I know there will always be new customers who will continue to purchase from them becos they have a strong brand power and chanel knows this so they won't change anything about it.
@@hellocatwalkcity Not at all I'm sure many of us experienced this. I forgot to mention at least back then Chanel's sales associates were nice, friendly and offer a decent level of service to all their customers. These days I don't even feel welcomed at some of their boutiques (and I felt this way quite consistent in other countries) if I were to walk in without a regular SA. No way I'd want to spend thousands at a store that makes me feel unwelcomed.
@@purpleunicorn9777 No excuse for poor customer service but I wonder if the sales associates are having a hard time as well. My SA here is lovely but she always seems tired. She has been working for Chanel for over a decade and she said it’s just not the same anymore. 😔
I completely agree with you in all what you said. And at this point, I'm actually glad I don't own anything from the brand; I never was interested in the bags, but in a flap style cardholder, but bad customer service held me back from the purchase. Since they try their silly game to "beat Hermès", I'm even less drawn to the brand. What I like, I can admire from afar, but I won't be a customer of Chanel in the foreseeable future. My Hermès passport holder on the other hand arrived today, and I'm very pleased about it 😌. Very good video, thank you, Hannah 😊!
I feel there are a few things to blame for this. 1. Covid partly contributed to some quality issues with supply chain problems. 2. Counterfeit market expanding which increases the prices of the authentic bags 3. The Asian market (I say this as an Asian myself) which seems to have a toxic and unhealthy obsession with putting Chanel on some pedestal which lets it get away with increasing its price and lowering quality while still maintaining demand. All of the above contributed to people somehow justifying spending thousands on an essentially factory made bag.
I just purchased one bag from Fendi , and the sales associate packed a different bag from the one that was on displayed. I discovered deflectors on the bag when I got home, and when I brought it for a return, they told me they only accept returns for a store credit, not for a refund. This is totally ridiculous, and I can't believe a luxury brand rolls like that. That been said, my chanel mini has two spots on the Chain where it is twisted, and I can't fix it, my sales associate says they can fix it with their hands at the store.... I am planning on sending the bag to leather surgeons for an extension, I wonder if they would fix this little issue complimentary with the chain extension.
@@hellocatwalkcity They offer a store credit or an exchange, but I don't want 5he bag anymore. The Insight of the flap is in a metallic color, and It cracked where it naturally folds when opening and closing. I'm still going back and forth with them.
Am I the only one who thinks that the new quota system might be because Chanel is trying to control the number of bags out there which would perhaps be able to help them focus on quality going forward?
Omg, Chanel is taking their clients for granted the customer service sounds bad. I’m sorry to hear the SA blew you off. Ridiculous to be told quality issues and flaws are normal especially from a top designer brand that is so expensive.
I made the fatal mistake of buying a classic flap a few months ago. I used it once and just decided it was too large for me. And now I can’t sell it for 1k less than retail. Lesson learned with the Chanel market
Oh no. If you can, consider hanging on to it for a few more months. At some point, there will be yet another price increase and then you can sell it for what you paid. You’ll make your money back and someone will get a discount off the latest retail price. Win-win hopefully.
IMO when someone is spending that much on a bag, the only “normal” thing that should be expected is perfection. End of story.
I literally can’t believe how many stories I’ve heard about chanel quality after I posted about my heart bag!! I don’t think being picky is a bad thing, you’re spending thousands it should be expected to be perfect in terms of quality 😓
I still am in shock after seeing your heart bag. 💔 Chanel needs to do better.
Chanel is setting themselves apart from Hermes with their quality issues 😂😂😂😂😂😂 it’s a trashy and laughable move when luxury start acting like fast fashion brand.. 🤷🏻♀️
Oh no!!! 🤪
The crazy thing about it is fast fashion quality is starting to improve 😂
I love how much effort and time you put into talking honestly about these issues. Thank you.
Aw thank you. Love this comment so much! 💕
Agree, for that price I could make my own advent calendar with full size cosmetics and items I would love to use.
So agree with you! The quality issue IS NOT normal! I can't understand why sometimes people are so religiously faithful to a particular brand and forget about their consumer rights.
I’m not sure who put Chanel on a pedestal in the first place… maybe Chanel’s marketing department?! Social media makes it appear as if Houses have a rank that goes 1. Hermès, 2. Chanel, 3. LV. 4. All the rest - but this was never the case prior to 2010. True, Hermès was exclusive and rarely seen except on celebrities and wealthy, older women but generally it didn’t matter if you carried LV, Chanel, Givenchy, Fendi, Celine, YSL - they were all the same and we loved them equally. Chanel was quite dressy and formal with the CF usually worn by older clientele who had nicer places to go, I still marvel at its appeal to the younger crowd. There are sooo many wonderful houses to explore so I am happy to see less of this House.
💯 ! I think it’s our own fault when we put something on a pedestal. Like I said in the video, I put Chanel on a pedestal myself and now I’m taking them down from there. 😂 I fell in love with the brand back in the early 2000s and bought my first pieces then. That’s when it all began for me. BUT to be clear, I also put Gucci on a pedestal back then. So I guess what I’m saying is, we do it to ourselves!
My favorite is Dior. Their lambskin beats Chanel's any day.
I am almost at my wits’ end with Chanel! As someone who has to drive 6 hours to my nearest boutique, I rely heavily on my SA to make remote purchases. And I’m just baffled that they now don’t allow classic bags to be shipped out. It just doesn’t make sense.
Also, regarding quality issues. I got a caviar top handle mini from 21S and it had SEVEN skipped/missed stitches on the bag! I immediately sent it back to have them repair it. As much as I didn’t want to settle, I really wanted and loved this bag & it’s such a unicorn so I had no other choice but have it repaired instead of returning. That bag has been at the repair center (who knows where) since April 2021. I have never even had the chance to use it even once. AND it’s still there!! It’s been over a year, yet they keep pushing back the date they will ship it back. Chanel has been such a turn off lately. 😢💔
Oh nooo 🙉 I’m sorry to hear all this! Wow, 7 skipped stitches and you don’t have your bag back after a year? 😔
OMG and I thought I had a haul and a half to get to a Chanel boutique!!! I have no relationship with the boutique because they never have the items that I’m interested when I make my once a year sojourn... It’s a lose lose situation.
I purchased my first chanel bag 2 years ago, the trendy cc. The sales associate didnt even smile at me. She was impatient and looked bored! She was treating me like I'm buying a loaf of bread. Chanrl give you no store experience! For me its beloved all the way, I may as well save some dollars! Dior on the other hand offered me drinks when I came to try bags and I clearly told them I won't be purchasing that day!
Diors customer service is next level compared to Chanel or LV, which should have been the norm in the first place for all luxury brands. That’s why a lot of us are turning to Dior now with our hard earned money
Dior should go head to head with Chanel someday. I wish!!!
I love Dior. Burberry also has been great.
You've just quantified what we've all suspected for years!! THIS is why the pre-loved, vintage market is so strong. People are refusing to pay $8000 for crappy craftsmanship. Pre-loved, vintage = 24K plating, precise stitching, premium hardware and immaculate linings. You can send them to a 'spa' to be refurbished for a lot less than new retail and have a gorgeous, quality bag to last you for another generation.
A lot of these vintage or "preloved" bags are tired though and they are selling them at the same price as buying new from the boutique. It isnt worth it either. The 24k hardware is worn off on a lot of those bags too. It is hard to find a good one and when you do, it is priced like new. When I see a lady carrying something with flat quilting, I know it is vintage or preloved and because just doesnt look as good as the new ones. It just looks old and tired. Even though they paid thousands of dollars for it.
@@heidiheidi0 I think some people prefer the flattened vintage quilting but if you don’t, there are plenty of preloved Chanel bags with puffier quilting priced well below current retail prices. I personally love the look of newer “puffier” classic flaps but then again, I would choose a beautiful well-made vintage over a crooked new bag with missing stitches any day! 😂 See one of the comments below - someone got a new bag with 7 missing stitches and it has been with Chanel repair for over a year and she still hasn’t gotten her bag back. 🙈
Don’t forget that pitiful sticker filled advent calendar they did last Christmas.
Oh my gahhh 🤣 🤣 🤣
IMO it is not unreasonable to expect a fantastic to perfect quality bag when you pay a 5 figure USD price for it. Part of luxury is the experience and craftsmanship of the item.
I definitely agree with you, the quality of this brands has been so bad for so long. I’m so turned off to buy their items anymore. 😞Definitely nothing wrong with you being picky when you spend that type of money. I’m the same like you.
This is why Coach and Dooney is making such a strong comeback ( in my opinion ). An expensive price tag doesn’t equate to quality. This makes me hesitant to purchase more expensive items from higher end retailers. I’ve loved Coach and Dooney since I was a teen and I’m in my 40’s now. The quality still remains. TFS this info.🌺
@@VivienneKarlene I agree with you 💯. And YW, we’re here to share thoughts and experiences.xx 💕
Thanks! I feel like being picky can sometimes work in our favor. We don’t settle for crap. 😂
@@hellocatwalkcity We Absolutely shouldn’t settle for this Junk. You’re so right💪💪.
@@VivienneKarlene so 👍🏻 true
For the price, good enough isn’t good enough. Chanel isn’t fast fashion or trendy. It needs to meet expectations: you’re paying for the service and quality- you’re entitled to both. Just my opinion.
I guess that’s part of the reason why many people nowadays are saying that Chanel and other luxury brands are starting to feel a lot like fast fashion. 🙈
Best luxury bag info vid ever!! Thank God I’m obsessed with vintage Chanel. Any cravings I still had for a new flap just went away! TY for helping me avoid a possible nightmare & now I will save for my next vintage find 💪
I’m so glad you enjoyed the video!! Thank you!!
Agree 100%. The service/quality one gets to me the most. They blame you and gaslight you. Making you second doubt yourself and think you’re crazy/overreacting. When it’s them!
The demand is high. I've been in touch with 2 SA ready to buy a bag for a year... they are all sold out. ended up buying the bag I wanted on Sothebys and paying 2000 extra... I know it's crazy but I really loved it and it was an amazing special gift for a special occasion. As long as the demand is so high CHANEL will continue behaving this way because they can. I decided that I will not buy any other Chanel bags from the store but I will buy vintage. By the way the second hand market is also crazy... the prices... I saw a bag in fashiophile that is falling apart and it is described to be in a very good condition...
Fashionphiles ratings of their bags is laughable 😂 the “very good” descriptor is like, their lowest rating and it’s a bag that is falling apart at the seams, color transfer, horrific stains, scratches etc. and the worst part, all of their descriptors are a generic script and not particular to the bag and it’s flaws that it’s describing.
I love Chanel now because it fits my aesthetic. I am over 60. The pearls bring light to my face, the suits are forgiving. It’s fabulous that the brand has such a young following in this day and age. Please keep on doing what you’re doing. Keep Chanel on their toes.
Love this!!!
I was just watching Sasa Zoe's video the other day and I feel so bad for her. Being a long time Chanel collector myself it's sad to see what people have been experiencing recently with the quality issues. I also frequent on The Purse Forum and have seen people having rusty hardware on their brand new classic flaps asking for advice on how to clean them. That shouldn't be a burden on the consumers when Chanel should've tighten up their QC so no faulty bag get put on the shelves for purchase. I am fortunate to have an angel SA who treats me so well, always looking out for me and won't sell me anything in less than perfect condition, but I've also seen people having horrible shopping experience at their local boutiques where they've been ignored or shoo away by the SA's. To be fair though, customer service isn't the best at Hermes either, finding the SA can really make or break your relationship with this particular brand. I've been ghosted by a Hermes SA before after spending a pretty amount in one transaction, but also been offered special order by another SA from the same boutique which I'm forever grateful for. At this rate I probably won't be looking to purchase any classic bags from Chanel, the most recent purchase was the heart belt bag but I just treat it as a novelty/collector piece rather than something made of exceptional quality. 😂 I guess it's easier for people like us who've gotten the classic bags at a much lower price point to say we're done with Chanel for now, but people who missed the opportunity sadly will just have to deal with the hefty price tag and quality issues for their dream bags. The prelove/resell market is getting ridiculous as well where consumers aren't saving much or anything at all so it may still best to just buy from the boutique.
I felt the same while watching Sasa Zoe’s video! When she zoomed in and showed the q tip, my jaw dropped. 😱
@@hellocatwalkcity same! Also when Saki’s Chanel SA stated they have a graveyard for defective bags in brand new condition 🤯
@@rubiirae Oh yesss! I paused and let my eyeballs pop out for a split second when Saki said that. LOL.
Thanks for breaking all of this down. I wonder if all of these missteps together will finally backfire. I can't think of any "good" PR they are getting right now at all, there seem to be a lot of videos currently pointing out these issues, among others (someone commented on Jessiestyle's latest video that Chanel SAs don't even make individual sales commission anymore, and some are jumping ship to Gucci. Low retention will result in even worse customer service. It sounds like they have a terrible company culture, on top of all the other problems). I have never been a Chanel customer (I doubt cosmetics counts, lol), and at this point I have zero desire to become one.
Wow I didn’t know that there was a change in the Chanel SA commission structure! 😱
I purchased a vintage mini square recently from 1991 and its near mint condition. I think vintage is the way to go!
Further confirmation that I don't need a chanel bag from the boutiques. Not to mention I have more years behind me than in front of me..thanks for sharing this information.
All the wiser! 😉
Well said. Hahaha. Me too
good girl! It's about time someone sees that Chanel is losing its class and its all their own fault!
Thank you for spending time and explaining everything so precise. I just started to have a collection of luxury bags, I know the worst time $$$ wise! I have got 3 bags in the past 3 months from the same SA, almost 30 K Canadian!! Like you said no acknowledgment for the purchasing, no attention to details and I was able to return/store credit for one of the bags that I bought becuz the defect was so obvious and the alignment was terrible! Now I got my third and definitely my last one which is a Coco handle bag, I live in a city that we dont have a Chanel boutique so I have to rely on pictures and my SA (which is the worst way of shopping from Chanel!), there are several issues with the bag and as soon as I mentioned them like you said they were called “normal”, and I got called too picky! I am spending $7200 of course I am gonna be picky!! And I know this is not a problem but this bag is exactly the same colour of the Boy bag that she sent me months ago! I specifically asked her if they are the same and she got mad and said of course not, but here is the new one and they are the same color!! I had lovely experiences with Dior, not even comparable with Chanel, I wish Chanel SAs would learn how to behave talk smile walk breath!!! From Dior SAs! I know the reselling is much more promising with Chanel but is ut worth it? No! I got 3 and that’s ENOUGH! I cant take more attitude!
I also saw on IG the new 22 bag and the metal letters were falling off of the bag. There are definitely quality issues. The thing that irks me the most is like you said they don’t try to help you when issues are brought up. Super unfortunate for such an iconic brand.
The letters are falling off? 😱 What will be next? The bags will disintegrate while we’re wearing them? 🤣 Seriously I’ve always thought Chanel was such a beautiful brand. I hope they can course correct.
I've seen a few videos where some were talking about LV having the same issues, the cost going up while the quality is going down. This is why I totally agree with WinnieS, who wrote "IMO when someone is spending that much on a bag, the only “normal” thing that should be expected is perfection. End of story." She's not wrong. While I like some of the classic styles, I don't have the bank account for real Chanel or LV. I do have some 'LV Dupes' and 'Amazon versions' of Chanel but I've been loving my Coach bags... I got my first one in 2020, I got the Mollie, she was a gift to myself for surviving ankle surgery & recovery, and from there the addiction was born... lol. They are good quality for a much more attainable price point, I now have 14 pieces (1 of those is a charm), & while yes, they're 'taken care of', they also get used & I haven't had any issues with any of them :)
Thank you for this video. The quality is simply unacceptable. I have one Chanel 19 coming and I just hope that the quality is not that bad. Will buy vintage from now on.
I hope and PRAY that Chanel goes back to the better quality they used to have. We should all petition for Chanel to go back to the quality they used to give. How dare they increase their prices and give lower quality.
As far as quality is concerned, you're right. I just went through this a week ago. I went to the Chanel boutique looking for a brand new Jumbo Classic. I took one look at it and refused to buy it. The quality was off. It had defects, despite being brand new. I thought I was losing it but I was right. The leather on my pre-loved handbag looked better. I couldn't believe it. Thank you for confirming what I suspected all along.
Ugh, I’m glad you caught the quality issues before it was too late.
Yes, everything decreasing, the quality, craftsmanship, the creativity, the service..... everything declined except price
Excellent overview and insight. Thank you!
I’m glad you enjoyed the video!
And with these issues, they're still limiting people to 2 bags a year.... 🙄
Right? Tone deaf is what I said in my last video. 😣
@@hellocatwalkcity And you know for sure that celebs and VVIP customers aren't getting bags with quality issues and like you said, they probably will be able to bend the quota rules.
With regards to the microchip...that is not easy to counterfeit. It is more the card that is easier. The card is plastic and the tag can be added in easily. The microchip is also more convenient as you dont have to carry around a plastic card everywhere and lose track of them. I feel like Chanel is trying to stop these resellers who are making money off of their brand. Not giving the authencity card is one way to do it. They are trying to be like Hermes because Hermes is careful not to oversaturate the market, not because Chanel is not original enough. They want people to buy the bags to USE them, not because they want to use it for a little while with a protective organiser and try to flip it for the same price they bought it. In my opinion, it is the price increases without customer selectivity that is hurting them. They need to be more selective with who they sell the classic flaps too and more generous with sales of other items. This will severely limit the amount of classic flaps on the resell market.
To be clear, I said the bags with chips are harder to authenticate (not that they’re easier to counterfeit). Subtle but significant difference. Many of the authenticators are saying that the newer counterfeit bags are done so well that they can’t authenticate them easily. That’s the point I was making in the video.
I really liked hearing your take on this. I personally have never been into Chanel because the style is too dressy for my lifestyle and the story of the brand doesn't resonate with me. Now I am feeling like that is a good thing.
If you don’t like the style or the story behind the brand, spare yourself! 😉
When as a customer your are paying THOUSANDS for a luxury handbag, I don’t think that expecting perfection is an unreasonable expectation. It damn well better be perfect! And so should their service in the boutiques!
Yes, thank you! Unfortunately the standards have fallen and it seems high quality is considered too picky nowadays. 🤦🏻♀️
@@hellocatwalkcity Indeed. So true. That’s why I’ve been gravitating towards vintage luxury bags. The quality is there and the price is often so much better.
I completely agree with you 100%
Thanks for taking the time to create this video. It makes us all realize we aren’t alone in our thoughts regarding Chanel. Also, it’s high time someone took them down from the pedestal- they have truly earned it right now.
Completely agree - I used to be a huge Chanel fan and my older bags are definitely better quality. I've now stopped buying with the quality issues and corresponding price increases. The last bag I bought was a reissue a few years ago. There were 3 in the store and two had uneven chevron patterns. The one I bought had a narrower chevron pattern - it was the same bag so this was odd and I preferred the normal chevron width - but it was the most "acceptable" of the quality issues.
Oh wow. Chevron needs to be even and line up, otherwise it can look quite wonky and dizzying! 🙈 Thanks for sharing your experience!
That’s why many RUclipsrs are saying that it is better to buy “second hand” or vintage Chanel bags. The same for other luxury brands.
I agree on these points, but as long as the demand is so sky rocking high and the customers seem to buy everything, even with the huge prices and quality issues - why should the brand improve something? 😞
I would be mortified if my Chanel bags had these kinds of issues. Thankfully most of mine or old and I plan to only being a second hang buyer now. I did get a wallet in chain recently but inspected it thoroughly.
Totally agree with you. Very informative video 👍
I bought a WOC from the Chanel store and when I got home I felt that the zipper was horrible made. It was like a fake bag so I return the WOC. I am done with Chanel, they are so over priced now.
Agree. New Chanel bags are sub par in quality.
I got myself a vintage Chanel bag from the 70 (?) or possibly even older … and no bubbles in the lining, no rust. Just a lovely Chanel bag.
I've had issues with my Chanel once with a wallet and once with the leather on chain. Both times they did fix it. But still, I only have a handful of Chanel items and two of them had issues.
Thank you for making such a detailed video. Agree with many of your points. A tip, open your flap bag before pulling the chain through. It will save a lot of wear and tear in the future.
Yes definitely! Sometimes I forget - so thanks for the reminder! xx
We are allowed to be super picky when it comes to paying a fortune for our luxury items. I heard something that I don't know if it is true or not: luxury brands are not as fussy with the items sent to the States as most American women don't pay close attention to the quality of the items they purchase. I don't recall where I heard this, and I have no idea if it's true. But I will say that during one of my trips to Paris many many years ago, I was in. . .I forget which luxury brand store, the boutique was filled with Japanese women who sat at tables inspecting their potential purchases. This stuck with me, and then I began paying closer attention to my purchases. During my recent trip to Paris, I made a purchase in Chanel Rue Cambon. The SA seemed a bit surprised when I inspected the bag. I asked to see another, just to be sure my bag was well-finished. The second one had issues with stitches not lining up as they should. The SA seemed unaffected by this, and gave me a look as if I were being too picky. All this to say that we should be more concerned about the quality of the items we buy. We should not accept mediocrity, especially in the luxury and semi-luxury market. This goes for clothing as well. I sew a little, and when purchasing ready to wear I check seams and linings, etc. Quite often I am disappointed with the lack of attention to well-stitched seams or fabric not cut along the grain, which means that when I wash an item, it will twist, throwing the side seams off. Enough of my rant.😅
Absolutely agree!!!
Excellent video thank you 👍🏻
this is why i only stick with my vintage purchases. Vintage is in now days and the quality cannot be beat.
Quality issues aside, the price increases, wait lists, micro chips make me think what many others have pointed out by now: selling less at higher prices to fewer people might be the goal (pricing out the middle class). If Chanel doesn’t want to be seen all over the suburbs, maybe this is the way to go 🤷🏼♀️😉.
Regarding the microchips: is this a way to reduce preloved sales? Maybe I’m ignorant and wrong, but if the only way to check if a bag is truly authentic is to have Chanel itself authenticate, then that would probably reduce second hand sales and people’s trust in getting the real thing on the preloved market.
I have a vintage Chanel bag but would never consider buying a new one.
Spot on, beautiful from far, once you get close, you start seeing the imperfections 😞 Great content 👍😘
Like a Monet painting?! 🤪
Merci. In your old video you were right chanel invested but it doesn't seem to work.
Amazing video, Chanel keeps raising the prices and lowering the quality, it’s so unfortunate because I love the history of the brand, but I’m slowly moving away from it!
I’ll eventually would love a vintage classic flap, quality was so much better.
Thank you! The brand doesn’t really suit my lifestyle with the exception of the WOCs. So much better quality available in this and other categories. I’m sure Chanel will regret their attempts to move out of the reach of so many.
Man, couldn’t agree with you more 😩
Agree with all of these! They are hurting themselves. Might be good for the short term, but definitely not for the long term.
Exactly! When people say that we need to remember Chanel is a business - no kidding! So why don’t they start making some smart business decisions?! 😂
This is an excellent video and spot on.
I think some people will move away from Chanel given the exact reasons you outlined.
Hermès simply has better craftsmanship and not to mention the resale value is way better than Chanel.
Thanks for sharing your thoughts!
In total agreement with all of your points. Love my vintage Chanel. Newer ones not so much.
I hear you! It’s crazy but my oldest (vintage) Chanel is in the best shape from a quality standpoint! 😂
I totally agree with you. Well said! Thank you for the video.
Thank you!
not the glue showing these bags are too expensive to not be perfect 🫣 still gorgeous bags🤤
😭 😭 😭
Goodness! I’ve been turned off by the PI the most out of all these things. It’s really disappointing when we’re spending this much and have to decide between living with some flaws (however minor to others) or not having the bag at all. I briefly owned the same 21P Brown Rectangle Mini, but ended up selling it, because the chain kept twisting or kinking in at least 2-3 places and there were some spots + a couple of slight dents in the Lambskin. I am also happy to have a heart bag, but it does have a slight dent/line on the front flap 🙈 silver lining: I guess I don’t have to worry about getting many new bags in the future thanks to the new quota system 😂
Oh no 🙈 🙈 🙈
I 💯agree with you. Thank you for this video.
Thank you!
Wow this is really interesting. Thank you so much for bringing these factors to light. That is ridiculous for a luxury brand to have craftsmanship issues for the prices we pay for the bags.👜
I’m so glad you found the video to be interesting! Thank you for watching!
that's insane the strap on such an expensive bag could come off so easily 🫣 gorgeous bag that's too bad!
I know!! Seeing that broken 💗 bag broke my heart! 💔
I think I would only buy pre loved Chanel. Especially with the quality issues with the newer bags. And I am as “picky” as you !! Thanks for the information!! Love your channel 🖤
Picky shoppers unite! 😂 😉 👌
I've not bought anything directly from chanel before (my only chanel piece is a pre-loved re-issue which I bought last year) but as someone who has been shopping at hermes for a while I feel like the main difference between the two is that hermes' policies (like the quota bag system) are driven primarily by quality concerns. They won't increase supply or expand production because they are that concerned about losing control over quality. Chanel, on the other hand, are probably a lot more profit driven and focused on maintaining the exclusivity of the brand - hence the massive price increases and the quota system. However, they may have just lost sight of the fact that quality is likely what drives hype and exclusivity in the long run.
I always wanted Chanel bag I just thought it look so classic and Chic wishing I brought it 10-20 years back bc with all the price increases and quality issues it's just not worth it anymore in my opinion.
I have the same problem as your beige with the strap leather got overlap on my new small caramel 22s cf. I will go return it but I really love the color. How sad!!!
Thank you so much for sharing this information.
Thank you for watching!
The thing is some people out there don’t care with these imperfections or might not aware. Causing no improvement from the brand 🙁
So true.
I have 8 chanel handbags, all bought preloved or vintage and I am very happy with them. You don't need to pay crazy prices.
👏 👏 👏
Oops .. I wasn’t finished
Thank you for sharing your expertise with us and I just want to tell you you’re Never overly picky.
These flaws are awfully disappointing for customers.
Thanks again! 💗
Thanks Linda! I never feel bad about my pickiness! 😂 Like you said, the flaws are disappointing and I’m really hoping they’ll somehow turn back the clock to when their quality was so much better. Otherwise, they’re just riding off the Chanel name at this point and that’s not going to last forever!
I have that problem too 🙄
1st time problem with the Chanel coco
2nd time with classic double flap
3rd time again with classic double flap
It’s made me crazy I was so mad and sad too finally my SA help me out
Soon I probably look from pre-love classic
Thank you for charging 😍
I’ve been watching leathermaking videos here on youtube and realizing that the real problem why these luxury bags have defects/poor quality is the people making them do not love and care about what they do resulting to sloppy work 😢
I had to return my white classic flap, because there were places where the paint was coming off. The bag was sticky. Had been searching for that bag for ages, but unfortunately had to exchange it for a different color
The paint was coming off? 😣
One tiny error I did with my chanel bag in the afternoon I applied suncream et I thought my hands had no more suncream. Luckily I noticed et it was quite easy to get off. So apply suncream in the morning et wash hands carefully.
Ah yes, must be careful with creams and lotions (and definitely careful with hand sanitizers)! 😉
The stitch would drive me insane. I would also not keep the bag with the bubble because my other Chanel flap doesn’t have it. So no, you are not picky it’s justified. If you’re paying thousands it needs to be flawless. If you notice it then it will bug you for as long as you own it. It’s like if I have a hole or stain in a nice dressy shirt, I’m not going to wear it anymore. That’s that!
Thank you!
The WOC you showed in the boutique with crooked flap - may actually be because there is a security tag under the flap on display items. I only know this because my SA showed me one to purchase and I said the flap is crooked! and she explained it is the security tag placed under the flap. Just thought I'd add this comment, since I did not know this either when looking at display bags at the boutique :)
I wish. That wasn’t the case for this one. I’ve also seen a few with crooked cc logos on the flap. The list goes on. 🙈
AGREED!! My Chanel square mini flap has the same problem and it’s not perfectly square. :/
We want it square!! Is that so much to ask for? 🤪
I have not been able to afford a Chanel bag and woc as the price keeps increasing. Even preloved prices are now inflated. With the 2 bag per year limit it just creates more traffic to the preloved sites and with higher demand the preloved prices will continue to increase and over retail price because of the high demands.
If I am able to find a preloved one at a decent price that I’m willing to pay which series for woc and classic double flaps would you recommend that has good quality and consistency in the making of the bag?
Girl I agree 100% with you
I couldn’t agree with you MORE on ALL points!… and it breaks my heart, frankly. There is a medium classic flap that I want. I, now, have the $ and opportunity to purchase it. For the first time in my life, I’m almost AFRAID to! I refuse to ‘jump through the hoops of Hermes’. Chanel has always been my favourite, anyway. Such a shame not only for myself, but for all other Chanel lovers! Thank you SO MUCH for putting into words how it really is! ❤️👜😢
Don’t let this video or any other video stop you from buying what you love! If you want a classic flap, and like you said, you can afford it and you’re ready to buy one now, go for it! My intent is only to inform others and share my experiences and POV. When I bought my last classic flap (beige clair), I was fully aware of quality decline at that point but that didn’t stop me. It just made me more careful and thorough about my decision. No regrets! So hopefully these types of videos help to make you feel informed and empowered vs afraid! You have the money, so you’re in the driver’s seat. Good luck!!!
@@hellocatwalkcity : aww. Thank you!..and to you, as well on all future purchases of what we love! ❤️👜
Really i cant really imagine that the SA said that is normal for the stitching to come off and air bubble in the handbag. Oh my...you are not picky. I would return that too. How can one accept those and the handbag cost thousands and thousands of dollars. Oh man....crazy. The SA is just plain LAZY. No...now they have 5 years warranty since last year. I got my 19 and my SA had told me that. But if the quality is tip top they do not need to increased their warranty period. I guess they knew about this. Yes, my first SA is lousy too. But this 2nd one is just so so but better than the first one. I totally agree with all your sharing and Hope the Chanel big guys are watching if they ever care. Frankly if Hermes is easily attainable, many would have switch to Hermes. Ok, the handbag is totally different and i agreed but with that now Chanel almost the same price, i will go for quality for sure and if i want something near Chanel, i will go for YSL. Another mistake that Chanel made is to stop producing Caviar. I was told the lambskin color will fade off especially for the classic but i do not have the classic in lambskin to really know that. Also i believed they are talking about those that has been around for many many years that is now showing.
When quality issues become “normal” and the customer is called “picky” for wanting something well-made, we’ve got a problem. And you’re right - what’s with all the fiddling with the warranty period? Just get it right the first time so the warranty isn’t even a big deal!
I have serious suspicions that chanel mass produce, their bags in Chinese factory's, then stamp/finish them in Europe. I won't ever buy, anymore chanel bags. My collection is complete, mainly with vintage.
I agree with Chanel! Oh and I also feel like LV is heading down the same path as well. They’re too busy pushing out new bags every season, trying to meet the demand; but they’re lacking quality and the bags are poorly done. The employees are either lazy or EXHAUSTED! Either way I’m done, especially with all the price increases for bags that are not up to standard. Chanel should definitely stay in their lane. They’ll never be Hermes! 🤣🤣🤣 and LV will never be Chanel even if they’re trying to limit canvass! Stick to what you’re know for! 🤦🏻♀️
I have to agree with you with the quality of their customer service. I live in South Korea & have noticed that customer service at the local boutiques needs a lot of improvement. Fendi for example has way better customer service!
Oh I hear so many stories about Chanel in S. Korea! Sounds all so dramatic and difficult! 😬 Sorry to hear the service isn’t up to par.
Smh.. and they keep raising the price why ?!?!??
😔😔😔Wow! your CSI work puts a whole new spin on the term"You get what you paid for". Everything that you mentioned is the opposite of Luxury Handbags. The bags are so beautiful, but it sours with all these issues, I wonder what Coco would think of this? Thanks for showing and making us aware of these issues😎
I wonder what Coco would think too.
Wow…The strap fell off is just a big no no… for the price they’re charging… smh. 🤦🏻♀️ I agree when the SA says it’s a “normal” wear and tear on certain bag… I don’t want to have it on the bag I’m purchasing …. Wow your strap on the beige Chanel that’s just a shame on them… I agree…Chanel has a beautiful story about their Company … They need to stick to their lane and improve their quality and service first…but most of these high end luxury brands wants a piece of the pie what Hermes is earning in Sales -thus, the reason for the copycat … TFS & for the awareness 💛
Right! There’s a big difference between wear & tear vs quality issues. Well said!
You go gurrrrrrrrrl! excellent video-
Thank you! 😂 😊 🙈
Chanel may try to make the brand exclusive again with the ridiculous quota system but imo they are too late! With the ubiquitous classic flap seen everywhere, it no longer felt luxurious so I sold all of mine! I’m sticking with my Hermes!
I previously read somewhere Chanel, LV, Hermes, etc are doing these big and often price increases to weed out the "lower tier" buyers aka middle-income folks from buying their items bc allegedly, the stupid money folks don't knit pick on these small "imperfections" or quality issues and they more or less buy from these luxury fashion houses for their heritage, etc. Curious what your thoughts are on this.
I would think uber wealthy folks would care about the difference in quality but you may have a point. Maybe some care less. 🤷🏻♀️
@@hellocatwalkcity its definitely an interesting POV thata for sure! Thanks for the reply!
I bought my classic flap a decade ago and they alr had issues back then. The grommets on my cf were rusty when I brought them home so I had to return it. At the boutique they let me exchange for a new piece but believe it or not every pc of the inventory in store had the same issue. Eventually they told me I could get a refund or wait for the next shipment which I did and that took about 3 months. Their quality has been deteriorating and prices keep going up esp in the past two years. I am no longer buying Chanel but I know there will always be new customers who will continue to purchase from them becos they have a strong brand power and chanel knows this so they won't change anything about it.
Wow, I’m speechless. Thank you for sharing your experience with us.
@@hellocatwalkcity Not at all I'm sure many of us experienced this. I forgot to mention at least back then Chanel's sales associates were nice, friendly and offer a decent level of service to all their customers. These days I don't even feel welcomed at some of their boutiques (and I felt this way quite consistent in other countries) if I were to walk in without a regular SA. No way I'd want to spend thousands at a store that makes me feel unwelcomed.
@@purpleunicorn9777 No excuse for poor customer service but I wonder if the sales associates are having a hard time as well. My SA here is lovely but she always seems tired. She has been working for Chanel for over a decade and she said it’s just not the same anymore. 😔
I completely agree with you in all what you said. And at this point, I'm actually glad I don't own anything from the brand; I never was interested in the bags, but in a flap style cardholder, but bad customer service held me back from the purchase.
Since they try their silly game to "beat Hermès", I'm even less drawn to the brand. What I like, I can admire from afar, but I won't be a customer of Chanel in the foreseeable future.
My Hermès passport holder on the other hand arrived today, and I'm very pleased about it 😌.
Very good video, thank you, Hannah 😊!
Ooh enjoy your new Hermès goodie!!
@@hellocatwalkcity Thank you, I will 🤗!
I feel there are a few things to blame for this.
1. Covid partly contributed to some quality issues with supply chain problems.
2. Counterfeit market expanding which increases the prices of the authentic bags
3. The Asian market (I say this as an Asian myself) which seems to have a toxic and unhealthy obsession with putting Chanel on some pedestal which lets it get away with increasing its price and lowering quality while still maintaining demand.
All of the above contributed to people somehow justifying spending thousands on an essentially factory made bag.
I just purchased one bag from Fendi , and the sales associate packed a different bag from the one that was on displayed. I discovered deflectors on the bag when I got home, and when I brought it for a return, they told me they only accept returns for a store credit, not for a refund. This is totally ridiculous, and I can't believe a luxury brand rolls like that.
That been said, my chanel mini has two spots on the Chain where it is twisted, and I can't fix it, my sales associate says they can fix it with their hands at the store.... I am planning on sending the bag to leather surgeons for an extension, I wonder if they would fix this little issue complimentary with the chain extension.
What?! Fendi sent you home with the wrong bag and now they won’t correct it for you? 😱 I’m shaking my head..
@@hellocatwalkcity They offer a store credit or an exchange, but I don't want 5he bag anymore. The Insight of the flap is in a metallic color, and It cracked where it naturally folds when opening and closing. I'm still going back and forth with them.
@@socobbb Oh no no. They sent you home with the wrong bag! They need to give you a refund. Wow.
I agree with everything you said.
I wish I didn’t have to say it. 😂
Am I the only one who thinks that the new quota system might be because Chanel is trying to control the number of bags out there which would perhaps be able to help them focus on quality going forward?
Omg, Chanel is taking their clients for granted the customer service sounds bad. I’m sorry to hear the SA blew you off.
Ridiculous to be told quality issues and flaws are normal especially from a top designer brand that is so expensive.
how disappointing to seeing these issues with Chanel. Hopefully they can take more interest in maintaining the beautiful heritage.
I really hope they will make things right. But I don’t know…
I made the fatal mistake of buying a classic flap a few months ago. I used it once and just decided it was too large for me. And now I can’t sell it for 1k less than retail. Lesson learned with the Chanel market
Oh no. If you can, consider hanging on to it for a few more months. At some point, there will be yet another price increase and then you can sell it for what you paid. You’ll make your money back and someone will get a discount off the latest retail price. Win-win hopefully.