Our Brand New Nissan Leaf Is Still Dead! 2 Month Update...
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- Опубликовано: 10 окт 2024
- Kyle explains the full Out of Spec Leaf situation up to this point. It's still dead waiting at Fort Collins Nissan.
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#nissan #leaf #ev
They need to just swap out one of the leafs on the lot with yours. Let them own the broken one and fix it then sell it. That would be the way to take care of a customer.
Not legacy auto. This is one of the reasons I bought a Tesla
It's been broken long enough that it would qualify for Colorado lemon law. They are legally required to purchase it back
That's a joke. No manufacturer is going to do that I've been fighting with VW for 9 months now to buy mine back.
Or buy th spare battery pack after repair
That is forbidden by the manufacturer, Nissan.
I’m going through this exact situation with my leaf right now. Same ev error message, had to have it towed to the dealership. It needs the same part. I’ve also been waiting 2 months. I called Nissan corporate last week, they call me every few days but essentially aren’t able to do much just waiting on the part.
Really? What was the fault?
Service ev error message, just dead. Had it have towed to the dealership . It needs the same part, the dealership here in San Antonio said the same thing the part is ordered but no eta on it at all which is just ridiculous. 😵💫
Hope you can refunded for fuel costs. I was reimbursed for fuel and a rental when my Chevy Bolt's battery pack was replaced.
There are time limits on repairs for new vehicles, before lemon laws apply (specifics depend on which State the purchase was made).
Lemon law. Check your state laws and you might need an attorney but at this point give them a deadline and if they don’t meet it force them to take it back
As a retired auto dealer..with 40 years of experience in both new and used cars...im appalled. There is no reason that Nissan didn't do a "substitute " of collateral and change the VIN to a different vehicle and get you on your way. I have done this several times over my automotive experience. For God's sake...give this man a new car and let Nissan deal with this. Smh
Easy easy take a breath its gon work out
@@SparkySho It has been two months you mentally deficient individual
My 2017 30KW Leaf basically stopped, and Dealer said it needed a warranty battery, indefinite wait time, showed me a car that had been waiting 10 months. Two days later Nissan Corporate offered to buy it back for the price I paid 6 months earlier, treated me very well in my opinion. I had bought it used from a Honda dealer. Ended up getting a used Bolt, all good.
That’s ridiculous why couldn’t they just send a new battery pack, worked out well for you in the end but that’s just insane
I'd say lemon law it, but for the cost, I think it's worth following the journey to see what happens.
lemon laws don’t help if they just say waiting on parts
@@paulo123-In some states it is required to complete the repair within a 'reasonable time' to prevent a lemon claim. This tends to be 2 months max in most Lemon Law states.
@@paulo123-In Colorado, out-of-service days is only 24 days total for defect repairs. Two months (8 weeks) is significantly longer than 24 days (3-weeks and 3 days).
@@paulo123-Colorado's lemon law kicks in if the car has been out of service for more than 30 business days.
@@paulo123-it 100% still applies.
Out of service means out of service.
whats crazy is i thought that last video was 2 weeks ago not 2 months ago,. time flies
LEAF - never again for me. I bought a 2011 LEAF with 20K miles off lease from a Nissan dealer in 2014. I had electrical failure after electrical failure. I have the skill and did most of the work myself. The driver side window switch cost $120 at discount. A water pump failed and the part was $400 at discount. The dealer quote to replace the pump was $2500. The electric brake boost failed causing no brake force at key-on. New master cylinder was $950 at discount. Dealer quote was $2500. The brakes failed within days after the end of the Nissan (not 3rd party) extended warranty. I went back and forth repeatedly with a rep at Nissan’s HQ is Tennessee to no avail, no chance of a a good will repair. I sent Nissan documentation from discussion boards that other owners were experiencing similar brake failures. Nissan asked me to spend $200 at the dealer for a diagnostic read-out. I did and it confirmed a bad ultra capacitor in the boost coil circuit. Nissan told me to go pound salt unless I wanted to pay the dealer $2500. As I said, never again.
I got a Chevy Bolt in 2017. What a different experience! I have never been treated with disdain by either the dealer or GM itself. The Bolt hasn’t been zero issue, but issues have always been addressed promptly. Early on, my Bolt has a squeaky stabilizer link bushing. It was replaced free in under an hour. There was the well known Bolt battery issue. The dealer contacted me proactively and set up the battery swap which was done quickly with no drama. The one other issue was last year, I got a pop-up warning and my scan tool showed A/C compressor underspeed. I was expecting a big bill because the car was then six years old. The dealer let me know GM was covering a compressor replacement as a good will repair. No cajoling or pleading was required. The job was done quickly and cheerfully.
My only comment is that Danny is lucky he has you in his corner. A 'normal' person would still be waiting, unable to just called up Nissan and get the issue expedited. That's not a knock on your Kyle, that's a knock on Nissan. They need to better prioritize fixing cars if they are going to sell them. I've often said, if I die, I want to be re-incarnated as Kyle Conner. Good on you for keeping on them. I hope this gets resolved sooner rather than later. My ex-wife is looking at buying a new car. She said she wouldn't buy an EV because a friend had a Leaf, and had nothing but problems with it. I told her to look at either a Model 3 or an EV6. Time will tell. Thanks for all you do for the community. It is greatly appreciated.
My daughter bought a used Leaf in Ottawa, Ontario, Canada. The battery was still under warranty and it died a few months after they got the car. They took it into their local Nissan dealer and it was there for over 8 months! They couldn't get the part and then they needed a special tool to put it in. Then they broke the special tool and had to get another tool. It went on and on. We told her the same thing that you said, she should have taken the loaner car! I hope yours gets fixed faster than 8 months!
I'm sure a replacement battery pack will materialize after the Nissan PR department sees 15,635 views in 9 hours and 306 comments on a video bashing their repair and reliability experience
Completely agree! Would love to see an "EV Survey" of real owners and their reviews of each manufactures service experience.
Yes this!!! I've heard of quite a few ioniq 5 owners experiencing these kind of wait times
Wow. This is why I strongly dislike dealerships. Having worked at a dealer for 6 months, good god is it miserable to get anything done with service, let alone anything else. We had a Leaf in the shop that needed a new battery apparently and when it came in, it took 2 weeks for them to put it in. It was just sitting in its crate blocking one of the service lanes for multiple days. Absurd.
Uh...the dealership can't eat metal and poop out parts. Put the blame where it belongs. NISSAN.
This isn't the dealers fault they can't fix it if they can't get the parts in
Leaf* god I can type lol
It’s less of a dealership problem and more of a Nissan warranty department problem.
This has nothing to do with the dealership model. It's on Nissan to make it right. The dealership should be advocating for the customer and pressing the regional manager to expedite the repair or replace the car. Nissan should be taking care of this situation, and the fact that they're not doing so on a model that's been in the market for so long should make anyone think more than twice about buying an Ariya. Or any other Nissan for that matter.
All the legacy auto dealers are independent. Tesla and others EV ‘s own their service centers. They can do more like you’ve been asking for.
I had a similar issue with Genesis GV70 except it wasn't the battery it was an amp that would not stop making noise. It was in the shop for a month and a half, with various parts issues. Finally just filed a state lemon law and got it replaced. In Georgia, 30 days in the shop is an automatic buyback.
Well if it was gonna happen at least it happened to someone who is both willing and able to fully document it, and has the public visibility to get Nissan to properly take notice. Hopefully this leads to some apparently much-needed improvements.
If this is the treatment that a RUclips influencer gets can you imagine what they would say if you or me had this problem? I know legacy auto has terrible service but not even a loaner car for something that might take a year to fix?
Thank you for the continuing updates. Because of your first video, I was able to work with Pat Rivera to get a brand new 2025 Leaf lease on the last day of July, at the Kyle Approved Out of Spec Deal pricing of course! My car has been perfect for the past 2,500 miles. Perfect commuter appliance.
OEM spare and warranty parts usually come from a completely different manufacturer, often even in a different country. I do all my own vehicle repair and the last time I ordered OEM parts was wheel bearings. The original ones were USA Timken, the OEM replacement part was made overseas. I now mostly buy NON OEM aftermarket parts that have often been redesigned to not have the same known design defects as the OEM parts.
Now, the reason for the EV Leaf battery delay is likely different.
A: Could be that the pack supplier is making them as fast as Nissan is assembling Leaf's and they have no spare production capacity.
B: Could be that the supplier is waiting until there is a significant number of vehicles waiting for battery modules to warrant turning on the production line for a shift or two.
C: Could be that Nissan knows of a defect that caused the original issue and is trying to come up with a solution before they send out more bad modules.
D: Could be they fired the person responsible for sourcing those parts or is in the process of finding a new supplier for aftermarket battery modules. Remember that batteries might be an exception, but you rarely get a replacement part that's made by the same manufacturer as the part that was installed on the assembly line, unless you go with a used part.
If this Leaf wasn't still under warranty, I'd bet a 3rd party repair shop would have it up and running with a used part within a week.
I think Nissan is having financial problems, so that may be a factor with a vehicle that is being phased out. That's why it's so inexpensive to lease. They may just want to get them out the door and forget about them.
Speaking from experience in the EV repair industry, I'd like to offer some of my own insights since I keep pretty close tabs on these cars since I do a fair amount of work on the older ones.
As you mentioned, the old packs are prone to a slow rate of degradation over time (older packs were the worst for this, with incremental chemistry improvements over time), but rarely have major cell failures. However, it seems to me that the newer LEAFs with the larger 40 and 62kWh batteries do seem to have a much higher rate of outright failures than the older 24kWh (or even 30kWh) packs. There seems to be 2 common failure modes; either an isolation fault like Danny's LEAF has experienced, or a dead cell that can't properly deliver power, leading to the car going into "Turtle Mode" under extended high load (such as going up a hill).
On the older 30kWh equipped LEAFs, which Nissan only built for 2 years, a lot of the folks end up qualifying for replacement packs (excessive degradation or "weak" cells are common issues for the 30kWh). Those customers often end up having to wait a year or more to get a replacement 40kWh pack from Nissan, often with no loaner at all. I've heard from multiple customers in at least a handful of instances where those replacement packs only lasted a year or two before failing (often by which time, the car has too many total miles to qualify for warranty repair anymore).
Also worth mentioning, the fact that you guys were able to get a loaner at all is fairly lucky. That likely boils down to the fact that you have a good dealer that is willing to "eat" that cost, as I don't think Nissan will foot the bill for that. Seems some folks have had different experiences on whether or not they get loaners, hard to put an exact figure on it, but if I were to guess I'd say it's about 50/50.
yeah it sounds to me like Nissan would rather the Leafs go away completely, and might be effectively pursuing that policy
That's absolutely ridiculous.... Leasing a car that is unusable with no idea when it can be fixed 🤷♂️.... Demand a replacement
That Leaf better make like a tree and GET OUTTA THERE. /Biff Tannen
Manufacturers (not just auto) are too busy doing stock buybacks, dividend payouts, and issuing executive bonuses to be bothered with spending the required monies to get supply chains back to pre-COVID levels.
Good luck Kyle! My 2016 Leafs battery died during the winter of 2022 (two weeks after I bought it), fortunately it qualified for a new pack and Nissan provided me with a new Nissan Rogue loaner. Fast forward one year later, winter 2023 and I was still driving the loaner and waiting for the battery. Spring 2023, Nissan finally contacts me saying they have "no idea" when the battery will be available and requests a buyback rather than repair. I agree, they send me a check for the exact same amount I paid for the car $16,500 and sent the dealership $18,000 for the loaner fee. Nissan is absolutely nuts and horrible to deal with. On the bright side, I took the Leaf money and bought a Model 3. I thank that Leaf every day, may it RIP. 💀
Currently waiting on an entire replacement battery pack for my 2020 Leaf SL+. Dropped off 8/13/24 with the dealer having no idea when the pack will arrive. No loaner, either
Yea I would definitely be demanding a loan car
Nissunbelievable
My Bolt just got a new battery under warranty. Less than 4 days for them to order it and install it and get the car back to me.
Mary led and it matters I’m serious
The car has been in the shop for more than 30 days. This qualifies for Colorado lemon aw. You shouldn't even have to ask. The dealership should be buying it back.
Hey Kyle, I think you guys should cover more maintenance related topics. I.e., maintenance schedules, cost, CPO, good/bad, 3rd party, etc…
My sister in law got a replacement battery under warrantee on Long Island. She drove a loaner for 5 months before she got her car back.
I had to wait 6 months for a passenger side mirror replacement for my Leaf. Me and the Dealer were literally raising voices at each other before that was finally fixed.
Good luck guys.
Passenger side mirror is like a fingerling potato compared to the problems Kyle's dealing with. You cannot look back. He's got a brick with no fix in sight. Nissan sounds like a brand to avoid.
The biggest shtick that dealers use to try to persuade people to stick with a legacy brand is that they have the parts and service network and if you go with Tesla or some other 'nondealer' brand that service will be a major headache.
Turns out that is just sales puffery.
Well, with a good reputable dealer it still can work that way. The manufacturer has to play ball though and many put up too many obstacles.
Not necessarily. Tesla service/repair can be absolutely miserable in wait time for parts.
It's still mostly true. Tesla now has a decent service infrastructure, but back in the day you had to go a long distance. For the smaller brands like Lucid or Rivian there are not local service options options for most people.
Currently the cyberturds are keeping tesla service centers so busy that they basically have given up. Aka, they tell people without a "refresh" the grating problems they experience will never be solved.
It is not the dealers fault. It is Nissan. I loved my 2012 Leaf. But repairs were a nightmare. Nissan built the car to be unrepairable and charges ridiculous prices for parts. I was quoted $2,200 to fix a bad air bag sensor because I would have to buy the whole seat. Repairing the heater was quoted over $6k. On a $4,000 car. Needless to say my Leaf was the last Nissan I will ever buy. And I sold the car without a passenger air bag, or a cabin heater.
It is not just Nissan, as you may recall I bought a brand new 2023 Ioniq 5 for my road tripper (we still have our 2020 Kia Soul EV Limited for a runabout) and from the get go it did not DC fast charge, the dealer that sold us the Ioniq 5 service dept worked with Hyundai to no avail to attempt the repair, 6 months and 5 service trips we finally got another dealer involved and thank goodness as it was an elementary repair to a plug with a bent pin that was shorting out the CCS Temperature sensor module and they simply removed a CCS Temperature sensor module from another Ioniq 5 waiting for like your Nissan, a replacement battery module. I was told not to let this on to Hyundai corporate (as this is not a normal procedure) but what a terrific dealer, not only just replacing module but checking why the module failed in the first place, what I would call standard technician's procedure. I still miss that Ioniq 5, but my 2023 Tesla Model Y AWD long range is driving me around with the latest FSD (supervised) what great tech!
I am dealing with a similar situation with my 2021 Hyundai Kona Electric. I had a hard HV fault come up back in June, shortly after paying off the car.
The dealership found that it was an issue with the precharge circuit and one of Hyundai's engineers said it needed a new battery too. Fast forward 4 months later. My car has collected dust and door dings sitting at the dealership, a wasp nest made it's home in my door. I have been bounced between 3 different "Hyundai Customer Care" representatives with no ETA on when the parts would show up. It wasn't until I filed a complaint to the DOJ that I finally was told the parts would show up in November. But there is still no resolution on the damage that occurred while the car was sitting.
It's crazy to me how "focused" auto makers claim to be about EVs but servicing them seems to be an afterthought at best or completely disregarded.
Lemon law time!
does lemon law return the initial deposit?
Lemon law requires multiple visits to the dealer for the same problem. That's why they've kept it forever, so that it only counts as one visit.
From the Colorado Lemon Law…
‘When a vehicle is considered a lemon
A vehicle is considered a lemon if it has a defect that substantially impairs its use or safety and the manufacturer or dealer is unable to repair it after a reasonable number of attempts. A reasonable number of attempts is when the vehicle has been out of service for repairs for a total of 30 or more business days, or the dealer has tried to repair it unsuccessfully four or more times.’
Lemon law for a repair that never even started? Don't talk about stuff you don't understand.
@@jessebrook1688 Technically, the first repair didn't even happen, because the dealership is still waiting for a part.
I suspect the delay is due to a new issue found in 2018 and later Leaf. NISSAN UK are advising all owners not to rapid charge the car until a software update is ready. Something to do with excess lithium in the cells or something. Whilst you didn't buy a brand new first release, you did buy an final release. With the reported issue with the chemistry of new 40 and 60kw packs, I would guess there are no replacement packs currently
I leased an Ariya this week on the Colorado credit + 10k lease cash deal from Nissan.
No money down, $191 a month.
It is incredible
ours was just 3 weeks old and it bricked just like this. Been at the dealership for a week and a half now. Was just told today that Nissan had to order parts and they are on back order so we are pretty much in the same boat.
Can’t you cancel the lease because the vehicle is unfit for purpose and lease a new one. Or they pay you back for every month the car is undriveable?
Brand new Leaf with a defective battery, that is impressive. Plenty of parts in the factory to build more, but none to service cars they sold.
All the new parts are allocated because the manufacturing line is “just in time” delivery. Every new part goes to a VIN not an inventory. If you buy a brand new Nissan SUV and hit a wall with it, you might wait 6-7 months for panels until the manufacturing line gets stalled somewhere (e.g. not enough batteries) then the panel shop will create as many spare panels THAT WERE ALREADY ORDERED and send them out. No room for inventory. None
I was on the fence between a leaf and a bolt EUV. So glad I got the Chevy!
So when are we going to start pushing corporations to actually start doing their jobs, which is take care of the customers, employees and structure and be innovative every year? I have one corporation did that, just one large corporation decided number one, customers always write. #2 we need our employees. They're the foundation of our corporation. Number three, we need an infrastructure worked on. It is the foundation of our corporation. #4 innovation is how we meet more money. If one did that, it would be the most profitable corporation on the planet. If they didn't just center in on the middle class and up and take care of the lower end, which is being ignored. they would become the biggest corporation on the planet very shortly. I don't understand why we think that CEOS know something the rest of us don't like. It's some kind of 5 brain move they're doing when over and over again they screw themselves over. and the corporation for the next Corley bonus.
Surely there is a lemon law in Colorado that forces them to do a buy back and then you get a new one when it’s been sitting that long??
@Kyle. My 2023. ID-4 Pro S Rwd. 14 months old. Only 1,708 miles has been in Service Since August 7, 2023. 64 days now. 14 modules later still no fix. VW is RE PURCHASING THE ID-4. IN process now.
We leased a 2013 Leaf back in 2013. At the end of the lease we bought it outright and it was a phenomenal car for the 11 years. Bought a 2012 in 2015 and it too was a good car. In 2023 we looked at replacing the battery packs and Nissan has a 3 year wait list for any battery pack and what used to cost $5k to replace now takes $12k after a 3 year wait. No thanks.
I wanted to get a new Nissan but they have fallen far from the lead and are now clueless with EVs. They were trying to unsell any EV and get me to buy a lame ass gas car. It's just sad. Sold off our beloved Leafs. Replaced one with a Bolt and the other with a Tesla model Y.
The Nissan Dealership in Aurora (Tynan's Nissan) had new 2025 Leafs for 14k - 16k after taxes. (No longer offered)
I jumped on it right away but the sneaky sales manager snuck in two extended warranties without my permission and then promised to fix it, then when my wife went into the dealership to fix it the sales manager sweet talked my wife into keeping them.
I ended up paying 20k instead of 16k because of the greedy sales manager. He even skipped the paperwork where it shows the cost breakdown that I was supposed to review and sign.
So far I have not had problems with my leaf. Mine is the same exact color as this one, and have had no issues with it yet and I hope I don't have them as well.
Lemon law time. Pick another one from the lot.
This just in. General Franco is still dead. Back to you, Jane.
Just imagine how many other people are in the same situation.
A handful of commenters even
oh man! I've been waiting for this video for a long time! Yeah dealerships suck :(
Not good or for much longer
I leased my Leaf two months ago. No problems yet and have a ton of miles on it already. Fingers crossed nothing happens!
I had an equivalent experience when the ICCU on my IONIQ 5 went out. After 31 days waiting for the part, I told Hyundai I'd like to exercise my state's lemon law and they need to buy back the car. My agreement with Hyundai prohibits me from talking about what happened next, but I drive a Rivian R1T now.
What am I missing here?
Can you guys lease a car with 500 down and 19 a month?
That makes zero sense where I live 😂
He said it in CO they they give you lots of incentives like 7500 federal 2k for the state(for upto 35k cars), 5k off for under 80k) and the cities might have some incentives
They should buy it back as LEMON.
I bet his Buick is still running just fine.
There ought to be a law that if they have parts to build new vehicles then they have parts to do warranty repairs. There is no reason that they could not redirect parts destined for the production line to the warranty repair stream.
Damn, Danny will never drive an EV again after this. Nissan likely killed an EV customer forever.
If Nissan escalates anything for you, that will be special treatment.
It will be interesting to see exactly how long they would let this drag out otherwise.
Would they just let him finish the entire 2 year lease with a loaner? End the lease early and let him walk away?
Time to enact lemon law protections.
Thanks for the update Kyle! We have 3k miles on our 2025 S, zero issues, but hate hearing how nissan is handing this 😢
Colorado Lemon Law only gives them 30 business days to get it back on the road (cumulatively in the first year). If he pushes it, he will get it bought back or replaced.
For all your troubles they should have loaned you an Ariya. Gr8 vid as usual.🚗🇺🇸🔌⚡
I’m 9 months/6,400 miles into my VinFast VF8 lease with no Service Department visits apart from one Software update.
Hope it keeps going that way for you.
A dash light came on in my 2024 Chevrolet Bolt. Took it to dealer. Got an ice loaner. Took dealer 1 day to find problem. Took GM a month to send part. Took dealer 1 day to put part in?
I purchased in Jan of 24 a 4 year old jaguar ipace. I took a road trip out to CA and half way back the battery failed. It has been at Salt Lake City jaguar Salt Lake City for three months so I’m not surprised
Owned 5 Leafs, all battery sizes. No issues other than the "Leaf clunk" cracked axle nuts. 24kWh and 30kWh were our favorites. Test drove an Ariya 2 weeks ago - regen seemed like not much of a thing; we told nav system to go to nearest fast charger and found ourselves at a site that was removed 3 years ago! Nissan has serious problems - some stubbornness perhaps.
My guess is that parts are coming from Overseas. We had a 2019 Hyundai Ioniq hybrid that broke down 3 weeks after purchase. We live near Chicago, but we weee vacationing in Florida. It took 2-3 months to get the car back. Waiting for parts from Korea. We were rented a car from a Hyundai dealership in Florida. When we got home, we turned that in and got a loaner car until ours was set. It did have to be put on a flatbed and brought to our dealership. No brand new replacement car from the lot!
'Email us your VIN'? Why is the servicing center you brought the car to asking you to submit this info via email? Don't they have the car sitting on their lot collecting dust?
I'm confused.
It looks like there is a very recent recall announcement for the 2019 and 2020 Leaf for battery fires during fast charging.
Maybe that’s why they are short on batteries?
Wish you do something like this in Texas / Dallas !!!
Or Memphis,Ms
That happened to me in a 2018 Leaf with 80,000 miles. It took them two weeks to fix at Coral Springs Nissan.
That sounds like a dealership problem.
Sadly, it seems to be the same story on Ioniq 5’s when they have failures. Mine has been pretty solid for 20,000 miles, but I follow the forums and other people end up waiting MONTHS for parts on a car that’s currently in production. I just don’t get it. What in the hell is wrong with these auto companies that they can’t provide parts in a timely fashion. It’s absolutely shameful.
If they cared about their customers and their reputation they would be delivering a new replacement car to your house.
Good luck dealing with Nissan HQ in Tennessee. I had major issues with my LEAF and Nissan completely copped an attitude when I contacted them. No support from the dealer, apparently it would not have mattered in dealing with corporate.
This isn't just a problem with the lead. It's the entire manufacturer. Anything that breaks on a Nissan that makes it inoperable. That's not a common part that is considered a rare item. Then it will take 2 months or longer to get the vehicle back up and running. It also depends on how long that specific generation of vehicle has been out and if there is cars that are approaching the mileage for the check and replace recommendation time and mileage on that specific part. There are cars that are going to be past that with reasonable or even low miles thing. Yes they can fix it easily but say somebody driving the brand new year model of a vehicle who puts 50,000 plus miles a year on the car. Who has the issue with the part is going to find that their car is going to sit around for a month at the Nissan dealership while waiting on parts and even some of the repairs where you would expect that they would have parts in stock can take along period of time. That is why Nissan is outsole by Hyundai and Kia, as well as all of the other Japanese automated Packers because they're just not as reliable as the rest of the Japanese market cars or even the Korean market cars that have less problems and you can get fixed in a shorter time span Nissan just doesn't have that reliability, especially considering that they are knowingly buying the faulty DCT transmissions from Ford that even the Ford engineers told corporate were junk and experimental at best. And definitely not ready for the market where you have your transmission going out at 30,000 mi. And being refused warranty work. Even some of the other transmissions that Nissan uses the specifications they're built to on some of the cvts, which are also a fail point and certain year makes and models of Nissan's are contentious because a highly proven transmission technology to be reasonably, reliable and reasonably easy to fix or replace still fails completely at less less than 36,000 mi in Nissan's on a regular basis for a while and somehow takes months to get the replacement parts in to fix the vehicle and even when it should be covered as a warranty repair item it's not and they make the owner of the vehicle replace it even on the cases where they had the transmissions fail at less than 28,000 mi which is less than halfway through the powertrain warranty.
Sounds like a good time to get the lemon law involved. It's going to take a long time but it's worth it.
100% One quick call to the lawyer and you'd be amazed at how fast Nissan will move
@@otm646 I hate to say it but I might have to disagree. The manufacturer will do anything to not pay out the customer. I had a good 9 month battle against Volkswagen for a 2023 Jetta that was giving issues from the start and they attempted to refuse to pay and repurchase my vehicle. It was back and forth with them and took a long time but I had to go and follow the lemon law in order to get the state to do something about my vehicle. I live in Florida and the vehicle had to be out of service for 30+ days / 3 repair attempts. Essentially this part kept failing on my car with the part being back ordered for multiple months so they were unable to fix it. Luckily the car was still drivable I'll be it with issues that caused the car to not drive correctly. It got to the point where we had an arbitration case and it was settled by the arbitrator who sided with me.
Wow I had a Leaf for 3 years and never had
a problem. Sold it to my son and had no problems.
Sorry to hear of your continued poor Nissan Leaf service,
I have a Fisker Ocean that has been unable to shift from Park for over 30 days and finally was able to have it transported to an authorized service center. Like your situation, I'm told that no estimate on resolution is available, since they don't know what part is bad or even if the parts needed are available and can be programmed to work for my vehicle.
They still have authorized service centers? Wow, that's better than I thought Fisker's second fiasco had gone.
Supply chain issues have been hitting all manufacturing and the fact that the Leaf has been available for 10 years is actually probably contributing to the issue because they haven’t been selling tons of Leafs so they don’t have large orders of parts for the Leaf placed with their suppliers.
Thanks for doing this.
I got a model Y last year because I wanted the ability to do road trips. I did look into Leafs very briefly, but no. I guess the Leaf department at Nissan is just a small group with no budget and no manpower to do anything. It's too bad since they were really one of the first ones out there. I guess if it were up to GM or Ford, the Leaf would have been discontinued years ago.
That is really scary. I stated watching you drive electric cars many years ago and finally I bought an Ioniq 6. It is working good, but I have the same dread. What if It breaks down and I need a part which they have not had the foresite to make many off. Well I guess we will hope for the best. Yes it is funny that your car broke down and many others are still workiing fine.
Nissan is a Legacy manufacturer and is set in their ways, no outside the box. Nissan Corp should offer a buy back since it’s over 60 days with the car down(lemon law)
I was 5 months without my truck just waiting for body parts arrives from Japan, just sitting there in the shop. And, with no public transportation where I live, it was HELL. I thought the problem was because I am in Puerto Rico, but it seems it is a general problem
Having had a nissan Leaf 2018 Battery pack replaced under warrenty it took 8 months to get a replacement, and they rented me a Tesla M3 for the time I was without
At this point why wouldn't you push for a company buy back or replacement vehicle?
I don’t think Tesla is like this anymore. When my hv died two months ago I luckily had a different service appointment I was going in for, but unfortunately I got the notification the night before. When I arrived they said you “you can’t just add on last minute”. Then they tried to blame it on my charging saying hey look your battery charges even though it was showing a fault and took me pushing back (it eventually died at 38% even for them). Then they didn’t schedule it for a month. Once I went in for the appointment what was supposed to be two days took two weeks because “the battery technician never came in”.
I own a 2019 plus leaf. they just recalled the battery because it might catch fire level 3 charging. no remedy yet, expected next month. I'm guessing they'll just nerf the fast charging even more through a software update, and not replace faulty batteries. I bought this car for the exact reasons you said in the video, relatively cheap, second generation that's generally reliable. between this battery recall and chademo dying faster than I expected, looking to switch to something else asap.
Have you had any contact with any of the referrals who did the same deal? if so, any common issues?
I know it's not ideal, but if he gets another leaf does it matter how long it takes? In essence it's like they are replacing the car? I would have asked for an EV loaner right off the bat, not only is the payment great but it's the monthly gas savings that make this deal so sweet! Essentially by the end of the term you will have driven for FREE or even end up getting paid to drive the car!!!!
My DC charger has gone out on my 2018 Leaf. So glad I can get away with charging at home.
The biggest issue with pressing the Lemon Law process is that Nissan would simply refund the $600 and say goodbye, because of how cheap the lease was.
Nissan sold its battery division to the Chinese company Envision Group a few years ago, maybe that's the real reason why the quality of Leaf II batteries can go down :-) But generally Nissan made a big mistake by not even installing a simple battery thermo-management system in the Leaf II - a real shame, because technologically it wouldn't be anything complicated.
Damn! I live in WY & thought about looking into this deal even though it wouldn’t be as cheap without the CO resident credit. Glad I didn’t get one. In a way it’s very good that someone with your voice & access got a lemon that the manufacturer is too incompetent to service.
You say how good your dealer is, but sorry, a two month wait with no end in sight is absolutely not good customer service - it's not even bad customer service, it's abysmal customer service! I can't even imagine how pissed I'd be in that situation. That dealership needs to simply give you a new leaf and deal with the broken one on their time. This is the problem with any business that works like this one is doing. It should simply never happen, there is no excuse for it - none.
I hope it gets resolved soon for you. I would bet they will lose a ton of business from this review - I know that isn't your intent, it's all on them.
Dealerships deserve their fair share of hate, but they don't make the product. If they can not get the part from the manufacturer, there is nothing they can do except wait.
Sorry, don't agree there is nothing they can do. It's not like every car had that problem. They can swap out the car and deal with the wait on the part themselves, then resell the car. Yes, it loses money for them, but it is the right thing to do. I had an unrelated business for years, and did just that when the rare event happened. Not everyone delivers top notch customer service, and I shop where they do.
This is one reason I won’t buy the Ariya, I like it but the support from Nissan when something’s goes wrong doesn’t seem to be there
Too funny and totally expected. Even when its "free" it still has to occupy parking space, insurance and annual tags/inspections/taxes. What a turd. Congrats to you guys for keeping this one real and showing us the whole story.
Many Ford dealers same issue 1 ev tech and some in my area have lost there ev certification and don't work on them anymore.
It's most definitely a Nissan thing a friend here in Chile had a problem with her BYD and they just swapped the car (and sent it back to China apparently to dig down deeper into the fault)
Lemon Law?
@3:18 Honestly, its not even air cooled. Its 100% passive heat transfer. It would only be air cooled if they used the heat pump and inserted cool/warm air into the pack to regulate the temperature. So you can't even say its air cooled. LOL Yet, I love my LEAF. We know this is a drawback, you notice it with fast charging, but hey Nissan at least has more reliability generally (despite this video/experience) and never had the massive recalls and 'thermal events' of GM or Kia/Hyundai. But yes, why they never considered an air cooled system using a powerful heat pump that also services the cabin is beyond me. That would have been very cost effective. I actually think other vehicles could adopt this model to reduce costs but regulate battery temps. Air cooling would be good, if the LEAF had it!
Sorry for asking the stupid obvious question, but would lemon law not apply here?