Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a blinking light issue on your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6051Ur4SF Regards, HP Support
Hey my hp 15 laptop has been having a black screen for two days now it's running up yet not displaying anything what can be the problem and how to resolve it?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6059UVmF7 Let us know how it goes. Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! Could you elaborate more on the issue? Do you have any error codes/messages? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
My HP Omen 16 with Nvidia RTX 4060 and AMD RADEON 7840HS does the following: 1. When i am running a gpu intensive program, it randomly makes the screen black along with the power light turning off, however the PC component are still operating (as i can hear the fan running). 2. When my Laptop is connected to an external monitor but is being used as the primary display, it suddenly turns the screen black and the power button off and send the display to the external monitor, and when i check which display is being used by pressing Win + P, it shows it as "PC Screen" even though the output is coming through the external monitor (HP M27f) 3. When the laptop is shut down, it does not boot with or without adapter, but shows the charging light as on. (When on AC Adapter) 4. Last time it was restarted (while on extenal monitor due to same issue) it rebooted itself and then started displaying again on the orginal PC screen. But as soon as some graphic intensive work is conducted in performance mode, the issue comes back and persists. 5. Now that the laptop is turned off (shut down) it has completely refused to turn on even after using all of these steps in the video. I request HP to please provide support regarding this matter with the Omen 16 (as observed in other people's cases as well). I planned this purchase and spent my money thinking it was a wise choice. Please help me not think otherwise by solving this issue once and for all.
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! Could you please check if your laptop is running on the latest BIOS version? If not, Please update your BIOS and drivers to their latest version using the link below, Link - hp.care/6050UK9qI Also. Run a Windows update and install all the updates including the optional updates and see if that solves the issue. May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your computer. I will do my best to assist you. Completely resetting the computer can resolve many issues that cause a blank screen. Follow these steps to perform a hard reset: Turn off the computer. Disconnect all peripheral devices and remove all USB devices and media cards. Disconnect the AC power adapter. Press and hold the power button for at least 15 seconds. Reconnect the AC power adapter. Turn on the computer. If the blank screen issue is resolved, you are done. Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! Could you elaborate more on the issue? Do you have any beep sounds or error message/codes? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
İ have the same issue on my omen 16 when i press power button on a little bright black screen pops up and i cannot do anything on pc i cant reach bios settings
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Yeah, the issue still persists. I don't know what's causing this. I've tried reinstalling Intel HD graphic drivers using an external monitor, and I also tried booting into safe mode. Still, it shows the black screen on my laptop. I haven't tried a BIOS update yet. How can I fix it ?
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! Please use the link below regarding the black screen issue on your laptop and follow the troubleshooting steps, Link - hp.care/6053oAUU1 Let me know! Regards, HP Support
My hp omen 16 shows black screen when i try to boot it ( without wall power ) but when i boot using wall power it just normally boots so why its not doing the same without wall power ?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the battery of your notebook. I will do my best to assist you. Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/6056oLsZ2 Regards, HP Support
@HPSupport its been a year now and I had soo many problems with this laptop first my motherboard died then then there was a battery problem which I got fixed and now today my laptop wasn't turning on without wall power is there any return policy or something iam done with this laptop, atleast i brought the ADP warrenty which covers almost everything for like 3 years but facing this issues day to day is too not okay 🫤
Thanks for the reply. I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6055oLLCc Regards, HP Support
Hp Omen 15 stuck in sleep mode. Prior, display completely stopped working on screen and external monitor with system remaining on. Hard rebooted and stuck now with hibernation or sleep indication on power button that won't wake. Nothing seems to work.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6055oFDs9 Let us know how it goes. Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook as it is not starting. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6057o9NJl Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the screen of your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this dcoument to fix the issue: hp.care/6057W4cnF Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the screen of your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056WA8ue Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6050UDefa Let us know how it goes. Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hi, Why hp nb victus 15, black screen happens if I tried to open it after several hours have passed not using it?, and I need to hard reset it everytime to fix the issue.. how to avoid this problem?
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
@@HPSupport HP NB Victus 15-fb1019AX, the only issue is that whenever I open the laptop after long hours of not using it (turning it on) it turns to black screen. So what I'm doing is pressing the power button to turn it off again and opening it again to make the screen work.
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6053Wa1Cb Let us know how it goes. Regards, HP Support
i just bought a brand new hp victus im facing sound issue i thought install windows 10 and i install windows 10. window install successfully after installation i turned off my laptop. Next day i turned it back on victus logo appear and after that screen turned black . i turn off laptop and on again but screen still black. whats the solution for this. write this message in professional way
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6054osS8y Let us know how it goes. Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hi mam i have Hp victus 15 with Gtx 1650. When i open my laptop it shows cursor on screen which is moveable and keyboard light is also on but the remaining screen is still black what should i do 😢
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! Please use the link below regarding the issue on your laptop and follow the troubleshooting steps, Link - Link - hp.care/6059oZddb Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! Could you elaborate more on the issue? Do you have any error codes or messages? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6057ofOCH Let us know how it goes. Regards, HP Support
My laptop is hp ELITEBOOK 840 G3 core 17 and the screen has gone black before and all I did was press the button for 15 seconds but now it’s just all black and won’t display the screen pls help
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! Thanks for getting back to us, Please use the link below regarding the black screen issue on your laptop and follow the troubleshooting steps, Link - hp.care/6054oo79k Let me know! Regards, HP Support
My hp laptop asked me Bitlocker and i entered it , it's get restarted but after laptop got on also screen was fully black , with 0% lighting i tried all your tricks but no Use 😢
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6052oGYue Let us know how it goes. Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! I understand you have an issue with your laptop restarting or shuts down unexpectedly. Could you tell me if you have any beep codes, error messages or blue screen while or during the laptop is shutting off? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hlw my laptop have a black screen , this issued happend in one year before at that time , issues resolved . But before 10 days black screen happened frequently and black screen remove when I left laptop for 5-6 hours and today it is not opening what's the problem ? Please give me solution 🙏 it's urgent for me to do my laptop in better form help !
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6056oY9bs Let us know how it goes. Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6050oFDYO Let us know how it goes. Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! Firstly turn the laptop OFF -- and do NOT turn it back ON!! Spilling liquid on a laptop is the second-most damaging thing you can do to it (first is dropping it on a hard floor). The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components. And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) liquid spill damage is NOT covered under the warranty. Here is a link to HP Service Centers, by Country/Region: hp.care/6052oInwO If that link does not give you the information you need, Here is the general support link: hp.care/6053oInwP Let me know! Regards, HP Support
Thank you so much its saved me and my laptop 😅
It didn't work for me some times if I long press the power buton it starts but not now😢
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
Shows up black screen and doesn't turn on with caps lock key blinking and charger port blinks sometimes orange or white
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a blinking light issue on your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6051Ur4SF
Regards,
HP Support
Hey my hp 15 laptop has been having a black screen for two days now it's running up yet not displaying anything what can be the problem and how to resolve it?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a black screen issue on your notebook.
I will do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6059UVmF7
Let us know how it goes.
Regards,
HP Support
I was updating my bios but I don't know why it interrupts and now it's black screen and can't do anything right now?
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
Could you elaborate more on the issue? Do you have any error codes/messages?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
@@HPSupporthi my hp 15 is showing black screen while I was updating my bios now how can I get the solution of it👍
@@HPSupportI have exam in 2 days and I wanna study for it on the laptop 😢
Thank you sir😊 it's working for me
My HP Omen 16 with Nvidia RTX 4060 and AMD RADEON 7840HS does the following:
1. When i am running a gpu intensive program, it randomly makes the screen black along with the power light turning off, however the PC component are still operating (as i can hear the fan running).
2. When my Laptop is connected to an external monitor but is being used as the primary display, it suddenly turns the screen black and the power button off and send the display to the external monitor, and when i check which display is being used by pressing Win + P, it shows it as "PC Screen" even though the output is coming through the external monitor (HP M27f)
3. When the laptop is shut down, it does not boot with or without adapter, but shows the charging light as on. (When on AC Adapter)
4. Last time it was restarted (while on extenal monitor due to same issue) it rebooted itself and then started displaying again on the orginal PC screen. But as soon as some graphic intensive work is conducted in performance mode, the issue comes back and persists.
5. Now that the laptop is turned off (shut down) it has completely refused to turn on even after using all of these steps in the video.
I request HP to please provide support regarding this matter with the Omen 16 (as observed in other people's cases as well). I planned this purchase and spent my money thinking it was a wise choice. Please help me not think otherwise by solving this issue once and for all.
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
Could you please check if your laptop is running on the latest BIOS version? If not, Please update your BIOS and drivers to their latest version using the link below,
Link - hp.care/6050UK9qI
Also. Run a Windows update and install all the updates including the optional updates and see if that solves the issue.
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
Hi sir i have black screen all in one after updating the Bios by usb pendrive
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a black screen issue on your computer.
I will do my best to assist you.
Completely resetting the computer can resolve many issues that cause a blank screen. Follow these steps to perform a hard reset:
Turn off the computer.
Disconnect all peripheral devices and remove all USB devices and media cards.
Disconnect the AC power adapter.
Press and hold the power button for at least 15 seconds.
Reconnect the AC power adapter.
Turn on the computer.
If the blank screen issue is resolved, you are done.
Regards,
HP Support
My hp omen 16 would get vertical lines then it would shut down sometimes now it turns on but it doesn’t show any image.
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
Could you elaborate more on the issue? Do you have any beep sounds or error message/codes?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
İ have the same issue on my omen 16 when i press power button on a little bright black screen pops up and i cannot do anything on pc i cant reach bios settings
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
Yeah, the issue still persists. I don't know what's causing this. I've tried reinstalling Intel HD graphic drivers using an external monitor, and I also tried booting into safe mode. Still, it shows the black screen on my laptop. I haven't tried a BIOS update yet. How can I fix it ?
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
Please use the link below regarding the black screen issue on your laptop and follow the troubleshooting steps,
Link - hp.care/6053oAUU1
Let me know!
Regards,
HP Support
My hp omen 16 shows black screen when i try to boot it ( without wall power ) but when i boot using wall power it just normally boots so why its not doing the same without wall power ?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the battery of your notebook.
I will do my best to assist you.
Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/6056oLsZ2
Regards,
HP Support
@HPSupport its been a year now and I had soo many problems with this laptop first my motherboard died then then there was a battery problem which I got fixed and now today my laptop wasn't turning on without wall power is there any return policy or something iam done with this laptop, atleast i brought the ADP warrenty which covers almost everything for like 3 years but facing this issues day to day is too not okay 🫤
Thanks for the reply.
I would recommend you to contact regional support for repair options.
Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/6055oLLCc
Regards,
HP Support
Hp Omen 15 stuck in sleep mode. Prior, display completely stopped working on screen and external monitor with system remaining on. Hard rebooted and stuck now with hibernation or sleep indication on power button that won't wake. Nothing seems to work.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a black screen issue on your notebook.
I will do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6055oFDs9
Let us know how it goes.
Regards,
HP Support
@@HPSupport Read the full comment. PC is stuck in a non-booting state.
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056o298p
Regards,
HP Support
My hp windows 10 takes a long while to boot and when it does finally,i sign in after which it goes blank again
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your notebook as it is not starting.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6057o9NJl
Regards,
HP Support
Hello so my laptop turned black but i can still se some light so i did the BIOS thing and it shiwed ip but my screen is thill black
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the screen of your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this dcoument to fix the issue: hp.care/6057W4cnF
Regards,
HP Support
That could be a issue of the led back light take that to the near repair u can find
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the screen of your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056WA8ue
Regards,
HP Support
It's second time the black screen error. for the first time it ended with bois update but now the same bios update trick not responding or working
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a black screen issue on your notebook.
I will do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6050UDefa
Let us know how it goes.
Regards,
HP Support
@HPSupport how to avoid get it again
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
Hi, Why hp nb victus 15, black screen happens if I tried to open it after several hours have passed not using it?, and I need to hard reset it everytime to fix the issue.. how to avoid this problem?
Same issue
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
@@HPSupport HP NB Victus 15-fb1019AX, the only issue is that whenever I open the laptop after long hours of not using it (turning it on) it turns to black screen. So what I'm doing is pressing the power button to turn it off again and opening it again to make the screen work.
@@HPSupport its black screen then turnrd blue then restat after that it likes nothing happen, how to fix that issue
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
Hello.
I convert to arabic please?
My hp laptop on windows 11 black screen went playing games.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a black screen issue on your notebook.
I will do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6053Wa1Cb
Let us know how it goes.
Regards,
HP Support
i just bought a brand new hp victus im facing sound issue i thought install windows 10 and i install windows 10. window install successfully after installation i turned off my laptop. Next day i turned it back on victus logo appear and after that screen turned black . i turn off laptop and on again but screen still black. whats the solution for this.
write this message in professional way
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a black screen issue on your notebook.
I will do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6054osS8y
Let us know how it goes.
Regards,
HP Support
My HP laptop won't come back on, I did press the power button fe15 seconds. But it won't display.
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
Hi mam i have Hp victus 15 with Gtx 1650. When i open my laptop it shows cursor on screen which is moveable and keyboard light is also on but the remaining screen is still black what should i do 😢
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
Please use the link below regarding the issue on your laptop and follow the troubleshooting steps,
Link - Link - hp.care/6059oZddb
Let me know!
Regards,
HP Support
Same problem in my hp pavalion i512th gen thin and light
Is their any solution you got please brother tell me
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
I bought an HP victus on October 16th 2024 and only in 2 months this black screen keeps happening
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
Could you elaborate more on the issue? Do you have any error codes or messages?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
My laptop name isHp 15s eq2144au . In my laptop it did not work
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a black screen issue on your notebook.
I will do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6057ofOCH
Let us know how it goes.
Regards,
HP Support
My laptop is hp ELITEBOOK 840 G3 core 17 and the screen has gone black before and all I did was press the button for 15 seconds but now it’s just all black and won’t display the screen pls help
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
Thanks for getting back to us, Please use the link below regarding the black screen issue on your laptop and follow the troubleshooting steps,
Link - hp.care/6054oo79k
Let me know!
Regards,
HP Support
My hp laptop asked me Bitlocker and i entered it , it's get restarted but after laptop got on also screen was fully black , with 0% lighting i tried all your tricks but no Use 😢
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a black screen issue on your notebook.
I will do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6052oGYue
Let us know how it goes.
Regards,
HP Support
My laptop never work and auto restart then never off laptop
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
I understand you have an issue with your laptop restarting or shuts down unexpectedly. Could you tell me if you have any beep codes, error messages or blue screen while or during the laptop is shutting off?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
Hlw my laptop have a black screen , this issued happend in one year before at that time , issues resolved . But before 10 days black screen happened frequently and black screen remove when I left laptop for 5-6 hours and today it is not opening what's the problem ? Please give me solution 🙏 it's urgent for me to do my laptop in better form help !
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a black screen issue on your notebook.
I will do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6056oY9bs
Let us know how it goes.
Regards,
HP Support
Not working on HP EliteBook 850 G8.
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
My laptop is not working by this method
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a black screen issue on your notebook.
I will do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/6050oFDYO
Let us know how it goes.
Regards,
HP Support
Nothing helped☹️
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
I can’t go in to the BIOS with my laptop
Which commands is it?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
My brother spilt about 1 TBSP of water on my HP ProBook 6570b and it landed on the keyboard, now the screen remains black!
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, I am here to help!
Firstly turn the laptop OFF -- and do NOT turn it back ON!!
Spilling liquid on a laptop is the second-most damaging thing you can do to it (first is dropping it on a hard floor).
The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.
And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) liquid spill damage is NOT covered under the warranty.
Here is a link to HP Service Centers, by Country/Region: hp.care/6052oInwO
If that link does not give you the information you need,
Here is the general support link: hp.care/6053oInwP
Let me know!
Regards,
HP Support