SHIPPING UPDATE: As of today, 10/15, still no shipping notification from Pat McGrath for my early access order placed on 9/27. I emailed customer service over the weekend and at this point, I think they are just ignoring me.
Your rant is totally understandable! I'm a PML Stan, but reality is reality. I'm still waiting for my palette. I'm enjoying all the tutorials on this palette. I already know the jam with PML, most of the time I get my packages within 2 days of ordering, but sometimes new launches take a while. I'm sure it will be here next week. Can't wait! Love your eye look, very pretty! Glad you like the palette.
Thank you so much! I rarely rant, but I felt compelled to in this instance. It is a beautiful palette and one I will absolutely keep and take with me on vacation. The versatility is fantastic
Hi Shannon! Thanks for this review. Pat McGrath's customer service has always had issues. I haven't purchased any of her launches this year and the fact that she didn't release a Mothership at all makes me think that her brand is having issues. Plus now that you watched those smaller 5-pan cardboard palettes (I have quite a few of those as well) I think I will be fine using what I have.
Sorry that you had such a bad experience and hopefully you will get your other palettes soon. It was very helpful that you compared the shades with the 5 pans. And I would love if you can do it with the other quints too. I feel like the starfall could be a bit similar to the lunar nightshade quint.
Oh I definitely plan to compare the quints. Once it ships, then I can plan on how to film. It’s hard to plan without a date. Thanks so much for watching
I bought the pallet from Sephora and it came overnight. It is a really beautiful pallet and l am not disappointed. I'm sorry you had such a bad experience and l think they should have sold the bundles at the launch like they have done before. I want to try your look, it does look so nice on you. I'd like to see your looks for the other pallets when you eventually receive them.
Thank you so much. Yes, Ulta shipped the next day and it got here quick. I think I will split up the videos whenever they come (still haven’t shipped yet). This way I can compare the shades more thoroughly. Thanks so much for watching
This bundle thing got me too as I got all the eyeshadows too! I managed to get my money back with the difference (but they told it was a one off - which made me quite upset! )
Hello Shannon, I am from the Netherlands and ordered the Mega and one of the quints. The bundles had no effect on my order, but I hated to see it, especially after I asked for it on Instagram...I always try to combine it with an extra mascara or eye pencil... The order went through a strange route, the shipping center is in the Netherlands (40 km near our village...) but it was first sent to Brussels in Belgium (another country)😂 But it was shockingly fast at our address, so that was very nice, I I have already created several looks with the palette, there are beautiful combinations, I don't necessarily have to use another palette, although I often do. I usually look at my clothes and adjust the makeup accordingly. I was waiting for reviews from America, but never saw them coming. I'm happy with your review. Customer service is not great, luckily the makeup is.❤ You created a beautiful look, your blue eyes pop
Thank you and thank you for watching. That is so strange with the shipping track, but glad you got it. And yes, the bundles 10’days later was pretty crappy. I really can’t understand that
Thank you! I am usually. That's why I like a palette like this because I can get a bunch of different colors in one. But it's also important to know what you like and what you will use, so you only purchase what you want! Thank you for watching
Hi Shannon, thanks for the video! I think this is a very justified rant. I wouldn't buy a Pat McGrath palette anyway because they're just too expensive. Also, my personal taste is for boring matte eye shadow. However, I enjoyed seeing what you did with it!
Great review, I haven't received my order yet, I only ordered a duo and a five pan; I will be getting the Mega as it looks like the palette of 2025, I won't have to buy more releases!
Hopefully the customer service can do something to make amends for those that purchased during early access. And maybe they need to listen to reviews and comments to alter their approach. Do you know if she does those common sales she does on her site anymore? I think I cut back my email output from them and I can't figure how to update that.
Yes, I fully expect a Black Friday sale. Last years face palettes went to 50% off but they weren’t that popular either. I don’t expect anything will be done for those who ordered early. It’s clear they don’t care.
I ordered the Mega palette, a duo, and a quint (and another under eye powder I needed)…and I don’t have any of it yet. I don’t even have a shipping notification yet. 😐I want to cancel my order and just get the mega palette and my powder at Ulta. Ugh! I’m excited to have a whole large palette in the beautiful quint formula! I loved the look you made!
@@shannonlovesmakeup I did email them, and Customer Service answered me and said it was “too late” to cancel my order even though it had not shipped. They could give me no timeline for when it would ship. 🙄 because of their “overwhelming demand” They said I could return it when it did eventually get here. I’m very annoyed unimpressed with their customer service.
@@shannonlovesmakeup it just felt very lackluster to me. I was a loyal shopper, but once I received that palette, I slowed down on purchasing from the brand.
Ah ok. Yes, I totally get that. I usually skip the mega palettes for that reason but this one caught my eye and I thought it was the Made in Italy that’s in the Quints which it is. But you definitely don’t need it. Stay strong 💪
I was gonna say they will refund you for the bundle difference they do that with a lot of launches. Idk why the customer service is still like this. I am getting it at Ulta with my points. I love that silver shade too. I didn’t realize it was the same. It is so sparkly.
SHIPPING UPDATE: As of today, 10/15, still no shipping notification from Pat McGrath for my early access order placed on 9/27. I emailed customer service over the weekend and at this point, I think they are just ignoring me.
Your rant is totally understandable! I'm a PML Stan, but reality is reality. I'm still waiting for my palette. I'm enjoying all the tutorials on this palette. I already know the jam with PML, most of the time I get my packages within 2 days of ordering, but sometimes new launches take a while. I'm sure it will be here next week. Can't wait! Love your eye look, very pretty! Glad you like the palette.
Thank you so much! I rarely rant, but I felt compelled to in this instance.
It is a beautiful palette and one I will absolutely keep and take with me on vacation. The versatility is fantastic
Excellent review! The comparisons were really interesting to see and the purple eye look was so nice and also suited you nicely ❤💜🦄
Thank you so much. And thank you for watching!
Love thos palette ❤
I do too, despite the issues with the brand's customer service
The purple look lovely on you❤
Thank you so much I really loved how it came out.
Hi Shannon! Thanks for this review. Pat McGrath's customer service has always had issues. I haven't purchased any of her launches this year and the fact that she didn't release a Mothership at all makes me think that her brand is having issues. Plus now that you watched those smaller 5-pan cardboard palettes (I have quite a few of those as well) I think I will be fine using what I have.
I’ve heard that before, but personally I’ve never had issues. And I thought the same thing about the mothership.
😘
Sorry that you had such a bad experience and hopefully you will get your other palettes soon. It was very helpful that you compared the shades with the 5 pans. And I would love if you can do it with the other quints too. I feel like the starfall could be a bit similar to the lunar nightshade quint.
Oh I definitely plan to compare the quints. Once it ships, then I can plan on how to film. It’s hard to plan without a date.
Thanks so much for watching
I bought the pallet from Sephora and it came overnight. It is a really beautiful pallet and l am not disappointed. I'm sorry you had such a bad experience and l think they should have sold the bundles at the launch like they have done before. I want to try your look, it does look so nice on you. I'd like to see your looks for the other pallets when you eventually receive them.
Thank you so much. Yes, Ulta shipped the next day and it got here quick.
I think I will split up the videos whenever they come (still haven’t shipped yet). This way I can compare the shades more thoroughly.
Thanks so much for watching
This bundle thing got me too as I got all the eyeshadows too! I managed to get my money back with the difference (but they told it was a one off - which made me quite upset! )
Same here and I agree. And still no notification of my palettes being shipped.
@@shannonlovesmakeup ah I am sorry to hear this!
I will probably pass on this one. It is so pretty though. Can I ask what blush you are wearing? I love that it is neutral looking. Thx!
Thank you. This is the Self Love from LYS. It’s a great neutral blush
Hello Shannon, I am from the Netherlands and ordered the Mega and one of the quints. The bundles had no effect on my order, but I hated to see it, especially after I asked for it on Instagram...I always try to combine it with an extra mascara or eye pencil... The order went through a strange route, the shipping center is in the Netherlands (40 km near our village...) but it was first sent to Brussels in Belgium (another country)😂 But it was shockingly fast at our address, so that was very nice, I I have already created several looks with the palette, there are beautiful combinations, I don't necessarily have to use another palette, although I often do. I usually look at my clothes and adjust the makeup accordingly. I was waiting for reviews from America, but never saw them coming.
I'm happy with your review. Customer service is not great, luckily the makeup is.❤ You created a beautiful look, your blue eyes pop
Thank you and thank you for watching.
That is so strange with the shipping track, but glad you got it.
And yes, the bundles 10’days later was pretty crappy. I really can’t understand that
Pretty colors and such a nice look on you. I am a safe neutrals girl, so I appreciate these from the sidelines, LOL
Thank you! I am usually. That's why I like a palette like this because I can get a bunch of different colors in one. But it's also important to know what you like and what you will use, so you only purchase what you want! Thank you for watching
Hi Shannon, thanks for the video! I think this is a very justified rant. I wouldn't buy a Pat McGrath palette anyway because they're just too expensive. Also, my personal taste is for boring matte eye shadow. However, I enjoyed seeing what you did with it!
Thanks for sharing!! And thanks for watching 😘
Great review, I haven't received my order yet, I only ordered a duo and a five pan; I will be getting the Mega as it looks like the palette of 2025, I won't have to buy more releases!
My Pat McGrath order still hasn’t shipped. With that said, I do really love this palette.
Please let us know when you get them.
Hopefully the customer service can do something to make amends for those that purchased during early access. And maybe they need to listen to reviews and comments to alter their approach.
Do you know if she does those common sales she does on her site anymore? I think I cut back my email output from them and I can't figure how to update that.
Yes, I fully expect a Black Friday sale. Last years face palettes went to 50% off but they weren’t that popular either.
I don’t expect anything will be done for those who ordered early. It’s clear they don’t care.
I ordered the Mega palette, a duo, and a quint (and another under eye powder I needed)…and I don’t have any of it yet. I don’t even have a shipping notification yet. 😐I want to cancel my order and just get the mega palette and my powder at Ulta. Ugh!
I’m excited to have a whole large palette in the beautiful quint formula! I loved the look you made!
Thank you. And I’m contemplating doing the same. I’ve seen some people have gotten tracking info, but nothing for me yet.
@@shannonlovesmakeup I did email them, and Customer Service answered me and said it was “too late” to cancel my order even though it had not shipped. They could give me no timeline for when it would ship. 🙄 because of their “overwhelming demand” They said I could return it when it did eventually get here. I’m very annoyed unimpressed with their customer service.
That’s so upsetting. I’m sorry
I see pats web site has a few bundles now. I just emailed them to cancel my order immediately.
I’m still upset about the celestial nirvana release from 2022. I haven’t purchased anything from pml since
Oh no, what happened with that release?
@@shannonlovesmakeup it just felt very lackluster to me. I was a loyal shopper, but once I received that palette, I slowed down on purchasing from the brand.
Ah ok. Yes, I totally get that. I usually skip the mega palettes for that reason but this one caught my eye and I thought it was the Made in Italy that’s in the Quints which it is. But you definitely don’t need it. Stay strong 💪
I was gonna say they will refund you for the bundle difference they do that with a lot of launches. Idk why the customer service is still like this. I am getting it at Ulta with my points. I love that silver shade too. I didn’t realize it was the same. It is so sparkly.
Yes, they did. Thank you. And yes, that shade is amazing. One of my favorites
New sub! Sorry you had a bad time. I would say do them all in one video if you can.
Thank you for the sub!
And we’ll see when they ever ship. Still no notification.
Ugh a bundle! No way. I purchased most of the eyeshadows. The people out of the country have a new warehouse in europe.
Ahh that explains it. I didn’t know that.
😂your lucky you got something I am still waiting 😅
I’m still waiting for my Pat McGrath order too. I ordered this one from ulta.
I'm going to ask for refund off Pat's page. Right now.
They just responded to me and they are going to refund me $32 for the difference of the bundle. But still no shipment