Why You Should Think Twice Before Flying Air India: Our Flight Experience -ENG Subtitles|DC to Delhi
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- Опубликовано: 11 июн 2024
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thank you for doing this video!!!! you pinpoint exact things. 😊
Glad it was helpful!
We traveled twice, once in 1998 and again in 2002. Really horrible experiences and never did that again. Last year I had been contemplating flying via delihi on air india business class, thinking Tata may have improved things , but my friends and family told me nothing has changed since it is the same staff that used to work for government. Tata will have to fire all those people and build a professional team from ground up for things to improve. Last year we flew Etihad and qataar on business class and it was absolutely amazing
Good to know. Totally agree with you on the AI staff.
Air India business class is much better .. ticket price is much less compare to Etihad and Qatar .. :)
@@tripandplan don't risk your money
@@Ash-gc1zq i never had a bad experience .. business class is pretty good for the price .. you pay ... food was good .. business class lot of space .. i don't really use entertainment system ..i carry my gadgets ..
Our friend who came from Delhi to SF in AirIndia flight also missed all their checked-in bags. They got it after a few days having similar experience like you.
Oh, so sorry to hear that they had a bad experience as well. Recently saw the video of how passengers on SFO flight was stuck inside the hot plane for hrs.
You are right to the T. Had a bad experience flying New York to Mumbai last week. Is it deliberate that the food is bad travelling to India n slightly better when flying out.
Sorry to hear that you too had similar experience.
Hi Vidya, sad to know that you had to go through such a terrible experience this time as well. We have been avoiding Air India since the past several years only because of these bad reviews we got from others, specially the part where they don't keep you informed about delays or cancellations. We have a small kid and it is difficult when such situations arise. I really hope they try to improve their service because as you said their fares are really good. I noticed that you said your son is coming to CA. We are located in CA now, is he going to be in San Francisco?
Yes, with small kids it is hard, definitely not worth all the trouble even with cheap fares. He is in San Jose.
@@WhatsUrHomeStoryMalayalam True! Good to know that he is in San Jose, we visit there often to see our friends 🙂. We are near South San Francisco.
Many recent delays are due to their structural issues within air india, Tata air india stil don’t have their own in house maintenance division, they have to completely relay on (AIESL) air india engineering service ltd, which was not part of the sale. They’re setting up one in BLR on their own and it takes time.
Hope they can fix it before they lose more passengers.
I have decided to stop flying few years back when i flew with my 2 kids - 1 infant and a 7 year old . The way cabin crew treated passengers was horrible (newark- mumbai flight).I wrote emails n complaints about the service/ gave all detailed information of entire experience / till now no response from their team. Never again until that’s the only option!
Totally hear you. I’m sure the management is already aware of the situation.
Feel your frustration 😔. London to Cochin on AI... entertainment was not working, not even the live map. Had to request ▶️, plea▶️, demand ▶️ and then yell to get a blanket which means AC was in full blast 😜. Food and service was really good.
There was a medical emergency on board and must say was BRILLIANTLY handled by the crew both on board and after landing. Our brewing frustration turned to accolades 👏.
Our checked in luggage was not even loaded from London. They delivered it home after 2 days though in tact.
This AC not working and pax kept onboard is becoming frequent nowadays with AI. Once, flight was on the tarmac at LHR ready for takeoff Captain announces due "congestion in air traffic on the European corridor there will be a delay for one hour".... promptly AC switched off 🤷. Feeling let down by Tata 😔
Delhi airport transit can be traumatic, we took the assistance of porter service as layover was less than two hours, that helped. Now we make sure we take longer transit time if via Delhi. Less layover time they can't transfer all luggage onto the connecting flight. Sometimes they have cargo or backlog of cargo to be shipped and if not delivered on time will incur huge loss to the airline. So baggage is compromised.
Having said that, we faced unpleasant situations irrespective of the airlines. If it was food on one it was transfer desk on another or luggage broken and no compensation whatsoever. Can you believe we had to bundle up the contents (dhobi kettu) and leave the airport.
Travel is becoming stressful. Elders, even if you are able bodied please avail the wheelchair facility. Get in mentioned in the airline booking especially if transiting. If not between airport service and airline service you can miss between cup and lip !!
Keeping 🤞 Allz well that ends well...,🙏
So sorry you had to deal with all of that. Hopefully things will improve in the future. 🤞🏼 One can always hope. 😀
Thank you sister for the video. You are like our representative. I had a similar experience with Air India for my flight Chicago-Delhi in October 2023. Horrible customer service. Entertainment system was virtually down. The staff in the flight were literally begging us not to make it as an issue when complained about the inflight service. Onboarding, off-boarding and airport services were probably i have ever faced in the last 25+ years.
So sorry that you had to go through that experience as well.
We also had bad experiences with Air India .bad experience with the air hostess .we typical choose Qutr airways .During the COVID’s time the flight that we booked got canceled .most of the flights stopped flying except air India .So no choice for us .As u said the food was good but the service and seating facilities wr totally bad .usually once we dine with our without prompt air hostess will come to collect and clean right? This lady was running to and forth multiple time she is not taking .finally we called her and she was telling “ I am bsy I can’t take .pls go and trash it by urself .my husband said sorry the flight charge was for entire service I will not do “.Then she came bck and cleaned .
Oh my, no idea why they have to be rude. Have to say that our flight attendant on the Delhi to DC flight was very nice. The people in front of us wouldn’t move their seat to upright position during meals, which left my daughter little room. Every time he would talk to them (without us saying anything) whenever he was giving out the meals, waited till they changed their seat. He insisted that they do that every time. That was really nice of him.
So sorry to hear your bad experience Vidya. So many stories just like yours, families with small children, people missing funeral services, flights being delayed, missing luggage etc,...... I used Air India back in the days but not anymore. May be you should write to the corporation, most of us have a bad experience, say we dont use Air India again and I wonder if the corporation know about what is actually the customers say and experience.I know they have to know about the cancelled and delayed flights.Anyways, thanks for sharing your experience.
I’m pretty sure the management knows. This time the new thing was their customer service AI was sending us messages on whatsapp. We were like, “Oh that’s so nice of them.” It sent us reminders about the check in, message that our baggage has arrived and which carousel to pick it up etc on the inbound flights. But all that stopped after the kochi to delhi flight. The last message was that our baggage has been received at delhi and to take a survey about that flight. After that nothing at all coz they also know that they messed up the baggage. The right thing to do would have been to let us know that some of our luggage was missing and how to file the lost baggage report. But nothing. They also didn’t send a survey about the delhi to dc flight because for sure they know how people are going to respond to that survey.
We had the exact same experience with Air India 4 months ago. If this is the customer service they are providing, I really wonder how their technical crew will be and the safety of the flight itself.
Ayoo, sorry you had to go through this ordeal too.
You can text the flight number to yourself to see if the flight is on time or delayed and many more details. You don’t need anyone to tell if the flight will be delayed or on time
Thank you
Ok. We received an email notification from AI about a 2 hr flight delay. We went to the a/p assuming the same. There was an additional 1.5 hr delay after the 2 hr delay we were notified about. The excuses were - we are cleaning up the inside of the airline. About 1 hr later, we see the flight crew walking into the aircraft like celebrities...and 45 mins after that, the passengers were allowed to board. Worst airline !!
Same , I had a bad experience in 2022 when i fly from chicago to india. . Terrible experience.. Moreover staffs were too rude .. not welcoming .. even in flight entertainment was shutdown …flight was delayed like 3 hrs and when i reached delhi i missed connection flight they dnt even care to accommodate me same day flight.. i have to wait next day to get another flight .. i have to go through all this trauma.. decided not to fly in air india in my life….
Sorry you had to go through that experience. I guess only when people start boycotting them they will turnaround.
We booked air india from DC hoping that they are going to start new flight. Didn't happen that yet. Any tips for packing food, which doesn't spoil? Tia
That’s what we thought too. We booked with kuwait airways (another airline that i swore i won’t go again after a bad experience from JFK in 2013) in December on their supposedly first flight from DC. Last minute they bailed out saying they are postponing the flight launch . 🤷♀️ For food we mainly took protein bars, the nutella snack pouches etc. The food at Delhi airport is very good. So at least you can eat a good meal at Delhi if you have time.
Kids also bought big sandwiches at IAD and ate only half. They saved the other half to eat on the plane.
Thank you...💕
Having lived in the US for about 28 years, never flown Air Parasite (as my husband calls it). And now, listening to your experience, I will not be flying them (Air India is supposed to launch a Dallas to Delhi service soon). I neither fly any Middle eastern carriers due to bad experience with them. I now fly to London and onwards to either Bengaluru or Chennai to Coimbatore to my husband's place in Palakkad.
We always look for direct flights for convenience. Unless they use newer airplanes there is no point going coz i think half of their problems stem from that, AC, baggage weight issue etc.
Good to know.
🙏
Endu parayan… back in 2005 traveling from India to USA all alone first time in flight. Then also, I flew from Coimbatore to Bangalore and as always air India was late and missed connection flight to LA. From LA again l connection flightless aayi. Didn’t know what was happening esp since I was traveling alone for the first time in airplane and finally engineyo America ethi. Athra thanney.. that was the first and last international flight on air India 😐
Sorry you had that experience. We flew AI so many times between 1999- 2005 as we used to go every year to India and parents visited as well. Back then it was Kozhikode /kochi - Mumbai - London (had to disembark) or Paris (no need to disembark) - JFK or EWR. We had no issues at all.
my akka takes the Same flight to SAN Fransisco AIRPORT from COIMBATORE Via HONG kong... to San Jose Santa Clara
My parents had the same experience going to India via Delhi airport really bad customer service back in 2022. Luggages were missing and food was horrible. Delayed flight. Totally horrible experience.
Then this year my parents travelled India on Emirates. It’s was very enjoyable flight experience. Tension free and great customer service.
NOT AGAIN IN AIR INDIA.
Happy to hear that they had a good experience in Emirates.
Thank you so much for sharing this. I am flying out from New York to Bombay with Air India. I do have my mother with me, so I’m praying that we do not encounter any obstacles. But thank you for the information on packing snacks and downloading some shows.
Thankfully, we will be flying back via Etihad . Luckily my husband and sons are going Eithad earlier than us due vacation time. We were also under the assumption Air India would be better because now it’s owned by Tata.
Same like you, we had boycotted air India due to a bad experience almost 17 years ago.
Good luck and safe travels to you. Hoping that you don’t encounter any issues. Enjoy your vacation!
I had a horrible experience last week flying New York to Mumbai by Air India, no entertainment on the flight. It was completely shut down. Food was horrible. The crew looked helpless. It was an ordeal. Do carry snacks if you have kids
@@ajnair26 😔
I have never flew through air India and try not to do ever . Always used either Qatar or Emirates . Even with whatever cheaper rates they attract us , the horrible travel experience will take all your enthusiasm especially if we traveling after 2 + years and with little kids . Thanks for the review, but sorry - I would say - ‘you get what you paid for ‘.
Agree
The good think taking Air India is you can take more pounds of luggage than other airlines that’s it. Yes I forgot to mention that I lost my luggage coming back from Delhi to New York City on 2011.
From the US it the same amount of luggage. We can carry 50lb per passengers in air india and the middle eastern airlines.
Thank you so much for doing this video! It will make you think twice when choosing Air India.
Hope I had seen a review like this before we booked.
I travelled in Air india two weeks ago to India from Canada , horrible experience ,never again😢
Sorry to hear that you also had a similar experience.
Sorry to hear about your experience but something very similar happened recently on a Middle Eastern flight out of Dulles airport!
Oh really? Which airline? Off late I don’t like Etihad either. Their service and attitude of the crew towards desi passengers was very rude when I went last time. Even Amma was saying the same about her experience at Abu Dhabi.
That is the one! @@WhatsUrHomeStoryMalayalam
@@WhatsUrHomeStoryMalayalamThat's the one!
I would agree with you on the entertainment on air and attitude of employees, and i been reading lot of news about AI flight delays from-to middle east But i had the worst experience from Etihad air,more or less same as your about missing luggage, on top of that we were stranded in UAE and had to take visa on our on expenses and had to stay back for 1 day 2 nights for the next connect flight.So we traveled in AI this year,except food and entertainment it was on time and process was good.
Its basically a perception all middle east airlines are good and AI is bad,i wouldn't agree for that.Its a hit or miss,it depends on a day and time.Delhi airport is huge and ground staff is terrible, that blame should not be on AI😊.
Agree. Etihad’s service has been going downhill the past decade or so.
AI has old planes , the staffs are demoralized and not properly trained , you need to get down in Delhi airport and reconnect manually with your baggage instead of through onwards connection to southern cities.
Agree
I stopped Air India in 2007.. but sad to know it is same after tata takeover..😢😢
Yes unfortunately still the same.
We had the same situation 10 years ago. We had horrible experience in Bombay. By mistake we took the wrong exit. In order to get back we had to pay 1500 R/s. It’s a bribe. So we will never ever take Air India again never will.
Ayyo, that’s crazy. Sorry you had to go through that ordeal.
Must hv read about strike by airindia staff few weeks back.
Strongly feel these are outcomes of that.
Govt to private, staff must accept changes
👍
I think the reason is TATA bought Air India with the same team of staff and entire crew, they desperately need a shifting of whole staffs and mind set of team to be changed
Ya totally agree.
We flew air India from Melbourne to Bangalore via Delhi , it was a good deal , food was good, services were ok , the flight was overall looking bit dirty , but for the price we paid , I thought it was ok 👍
👍
They have very old aircraft and those all sending for refabrication, things will be alright in coming years.
Hopefully they also improve their customer service in the meantime.
I think they have bright future because of TATA, still there are hundreds of staffs from government era, they shall be removed.
Thanks for your recent updates. Actually when TATA took over AI they gave a detailed report about the changes that are going to make. So I told my wife that is a great news and let's try AI next time. But now I would say. No No Never. Thank you
Maybe after a few more years they might be better.
I recently canceled 2 roundtrip tickets (booked for October this year) from SFO to Kochi and back. Had to cancel it because we had to travel urgently to Kochi within a day due to the unexpected demise of my spouse's dad. So, we asked AI for the refund for the October tickets we had booked earlier. In order for AI to issue the refund, we had to provide them evidence of the fact that we spoke "the truth" about why we had to cancel the October tickets. Providing the proof would save us $250 cancelation fee per ticket. And, here are the documents they asked from us. Copies of 1) Death certificate of my spouse's dad 2) Our passports 3) Our OCI cards 4) Our marriage certificate. Are you all laughing yet?? All we wanted was refund for our 2 tickets. Never Fly Air India. We also experienced what she shared in the video above. The refund process was like eating thorns spread on a rotten cake. My lessons learned -> Don't fly on Air India for 2 reasons. 1) The terrible travel experience. 2) If I don't fly on AI, I won't need to ask for a refund. Oh..I forgot. Its been almost 4 weeks since I asked for the refund, and I still have not received it. I am hoping they won't ask me for any more documents. FYI...apparently, most of the old aircrafts in the AI fleet will be replaced by newer aircraft. Will I fly in it going forward? Never again. Not worth it at all.
Oh my God, that’s so sad. Sorry you had to go through that. Please also register a complaint with the better business bureau about the refund processing delay.
I stopped Air India in 2007.. its not safe also.. now after i hear this after tata takeover..😢😢.. no more..
👍
I have traveled one time from New Jersey to Bombay and was on a wheel chair. Both my check in bags were fully looted. When I reached home, found couple of toys in one bag and my few under clothes in the other bag. My driver was teasing me, saying, you came all the way from US with 2 empty bags. I thought he was just joking. When I opened my bags, I was shocked. I decided then and there that I will never travel in Air India again.
Yes this happened to Biju in 2000. He had come home for the first time. Mumbai airport people looted everything.
I had $80 taken from my bag while they asked us to disembark on Germany for cleaning. They cleaned my purse and o had beg for 20 Rs from a compassenger in Bombay for bus to domestic . Another thing in Bombay airport even for toilet paper we need to pay those cleaning people. Never went via Bombay after 2003. Always fly via gulf to TVM
We had the same horrible experience travelled in Air India back in 2002 and now in 2024. Never again.
And disorganized customer service at the Delhi airport.
So sorry you had to go through this ordeal as well.
They didn't, DO NOT put A/C on until the taxi move, that's why 😢😢😢😢
😔 I guess to save fuel?
Thank you so much for this video.
After TATA taking over i thought things might have improved!
I’m travelling end of this month God only knows.
Good luck and safe travels! Hoping that you don’t have any issues.
@@WhatsUrHomeStoryMalayalam keeping fingers crossed 🤞
Just lower your expectations for any improvements in your travel experience. But don't cancel the tickets to rebook on another airline...because getting a refund from Air India is a horrible experience. I know ...because I have not yet received my refund after 1 month.
Oh goodness! That was quite an ordeal Vidya. Over the years I’ve have learnt it the hard that it’s way better to go with the trusted and reliable airline (Delta) than Air India!
Oh is Delta to India good? We flew with them many years back, I think it was a Delta KLM flight.
US to Amsterdam it’s Delta and then the corresponding connection from Amsterdam is KLM to India. Yeah we have flown countless times and never had an issue. Btw we do live in the west coast and usually fly into Mumbai then Kochi a week later, so Delta is our preferred option.
Almost the same experience for Me too. After Tatas have taken over, instead of improving the service , their staff has become one more Offecial ( bordering on rudeness). They don’t care about passenger welfare
Totally agree. Sorry to hear that you had to go through the same experience as well.
Until the old set of non productive staff moves out or get replaced with fresh new employees, air India will be the same. There in no point of patriotism that should be considered. This is a service and if the employees are not bothered to service the people who is using the service, better use other better aircraft carriers for the time being. I wish Tata’s all the best to correct this issues.
Totally agree with you.
Take Emirates. Even you give a little more price you will get a good experience.
That’s the plan.
OMG I booked airindia ticket for my wife from kochi to London, actually she has no prior experience, panikittumo tata alla aru vannalum e tendikalu nannavilla
Is it via Delhi? If so just be mentally prepared for issues. Hopefully things work out well for her.
Connection from Mumbai I hope everything will goes well, tq
@@subinsmurali7901 🤞🏼
We had the same or worse experience. Domestic was Vistara, terrible service.
Sorry to hear that you had similar experience as well.
Tata or no Tata
Air India is the last airline option you should consider to travel on
Agree
Every word is 100%true....hve travelled multiple times and its been bad.Long way to go TATA's...
😔
Have heard lot of sad things about Air India lately. I am just hopeful it gets better.
Hope they improve their service for their own good.
You do get what you pay for with Air India, unfortunately. In the last 28 years that I've been flying to Kerala from the US, I've found that transitting in the Middle East is the absolute best thing to do. Whether it's DXB, AUD, DOH or anywhere, they're so much more organized. And you don't have to go through customs, collect luggage, and re-check in. You can just sit there and wait in peace. The other thing I would highly recommend to anyone going on any flight is to buy travel insurance. I never travel anywhere without it. It helps not just with baggage delay or loss but also with flight delays. It also helps with unexpected health issues and rebooking needs that arise as a result. Just add that into your budget for travel. Yes, it makes it slightly more expensive but it is worth every penny, trust me. You don't have to buy it through the airline either. You can get good rates (and good service) from AIG or Allianz.
That’s a good tip. Thank you for sharing.
In summary: DC to Delhi flight on Air India had bad food and the entertainment system was not working, but otherwise uneventful. Then bad experience at Delhi airport (which I am assuming was nothing to do with Air India flight from DC to Delhi). The domestic flight from Delhi to Kochi was delayed (which I am assuming is a problem with the Indian domestic segments). Please share what was wrong with food on flight from DC to Delhi. For example, was it undercooked? Bland? Not enough food? I am not endorsing Air India… but this story has a lot of holes.
Looks like you didn’t watch the full video. The Delhi to DC flight was also delayed for the same reason as the domestic flight. The Delhi to DC flight didn’t load half of the passengers’ luggage. There were multiple issues trying to track the missing baggage and with the delivery. Food was bad because i didn’t even know what the heck I was eating. No taste. No other way to describe it. Hope you can watch the full video to understand all the missing pieces of the story.
It’s sad to hear. Infact the deal for Tata was an emotional one. The government still controls the air India engineering which is not owned by the Tata. Engineering is the backbone of any airline. The customer experience is something which they can improve
Yes, hope it doesn’t take many years to turn things around.
ഈ emirates flight ✈️ ലും food 🥘 തരാൻ too much late ആണ് drinks, water juice വരുന്നത് നോക്കി നമ്മുടേ കഷമയുടേ നെല്ലിപലക പോകും
Aano? We haven’t flown on Emirates yet.
Emirates was really good when we travelled from NY to COK. Food was too much and good too. But last time we travelled in Kuwait which was terrible, food was too slow.
@@mk273 Good to know about Emirates. Don’t even get me started on Kuwait airways. We had a bad experience with them from JFK back in 2013 after which we decided no more. This past December we booked on their inaugural flight from DC (we thought if they are starting a new service at least in the beginning they will be good) but in November they let us know that they postponed their launch till Feb! It was too late to book on another airline as the prices were over 4k per person.
Kuwait Airways and lay over in Kuwait Airport was a night mare. The atmosphere is no good innthat airport. Once I traveled, never again.
I had a similar experience with Qatar Airways last time when I went to India for vacation. They missed all four pieces of our luggage. After calling them constantly for days, they brought them home to thrissur after 2 weeks. Because I anticipated the situation, I packed all my son's clothes in our carry on luggage . When I lodged the complaint with Transport Canada, Qatar Airways compensated me with $300. Air Canada is no better, they missed my luggage every time I flew. Thankfully it happened when I came back to Canada. . None of the airlines are good these days. Everything has changed drastically after the pandemic for some weird unknown reason!
Air Canada has become too cheap they do not give passengers any food in their domestic planes or in the planes to the US. Their food is the worst! They serve non-vegetarian only to the people sitting in the front. When did reach the back of the craft, they'd say "you have no choice, we ran out of everything else" because the people sitting in the back are people who did not pay extra for the seats in the front.!
Ayoo that’s so bad. In all our 25 years of traveling between US and India this is the 3rd time we had a luggage issue. Once was Qatar I think on our kochi flight and other time Air India, when amma came to NJ. Both cases they delivered it to our home within 48hrs. Sorry you had to deal with this so many times.
I think the only airlines keeping their standards is Emirates still! Air travel has become a nightmare now!
BTW, so far the best airport in India is Bangalore airport. They were quick and efficient. I travelled in Lufthansa a couple of times and landed in Bangalore and took the night train to Thrissur after staying in Bangalore for a couple of days. The only hassle was lugging everything back to Bangalore on the way back.. I didn't have the same enthusiasm coming back.. Lol
Next time ask for a vegetarian meal at the time of booking. They actually serve special meals first.
I had same issue with Qatar airways in Jan. They cancelled flight 3 hours after we boarded the plane due to technical reasons. Then they lost my suitcase even though the flight never took off. I missed my flight to Singapore from Kochi and was never paid a dime as compensation. Airlines know they can win each time of our hard earned money. They don’t care.
Shocking! Well, on the other hand not so shocking!
I don’t want my cynicism to get the better of me!
I know the lure for us is a ‘deal’ fare and while traveling with family, everything adds up. The big budget is airline fare. I just got back too and had a pretty seamless experience with everything and yes flew from and arrived at D.C.
Vidya, I feel your pain sister and the craziness of travel One will need another week to recoup and it’s not just jet lag right?
I hope the Tatas with their great reputation are able to turn things around and give people value for flying with them. The diaspora state side is starved for choice. If they tweak things and begin to make those changes they will have loyal travelers switching and flying with them. Let wisdom prevail 🙏🏼
Totally agree
Most airlines are the same, it’s not just Air India.
I guess.
i stopped flying Air India from 2001. No more. cant take it.
Can totally understand
Domestic flightil AC on aayirikkum....
Don’t know if the airplanes are old and that is why it taking so long to cool. But they can turn the AC on earlier if that is the case. Again not sure why they are not doing that.
Tashi Delek and Namaste 🙏 to all ! Sorry India 🇮🇳 we love you so much and we thankful India 🇮🇳. But Air India is big big no no no for next trip to India . We took Air India From Chicago to Delhi 2022 and seats are so dirty and TV screen and remote controls are broken we can’t watch anything during those long hours almost 15 to 16 hours journey. It’s a direct flight from Chicago to Delhi. I took Air India on 2011 also that time is same … seats are dirty and the service is so bad . I ask vegetarian food and lady flight attendant brought me a chicken biryani and I told her that this is chicken biryani but I want vegetarian and she took food back to the cabin and came back right away and she serve me the same food again all she did was took out the chicken legs and some bone out and she served me. Well this is my experience with air India .
So sorry you had to go through that experience
Hello madam,
Pls try emirates and United, if you can’t tolerate Air India and their services you have various choices. I am sure you will keep traveling air India again and end up putting video again. This is how Indians are ? They can’t tolerate air India but anything happens with foreign airline you adjust as much as possible.. all the best with other carriers ..
No, not flying Air India again until their service improves significantly.
I always prefer Air India. Always had a nice experience. Better than any other airline.
👍
Same experience. Never again!
😔
Ethre kondalum padikkatha air india 😮
😔
Had bad experience in 2019 and decided never again.
Totally hear you.
Madam, this is nothing compared to what happened to us in 1996 and again, this time much worse in 2018, I'll never fly on this flight even if my kunjamma buys this company.
Operating staffs are the worse in the world. Now any time the travel agent says "sir Air India offering cheaper price" I immediately scream Nooooo! any other but Air India.
Now a days when I see that "AIR INDIA" tag anywhere I start to relive that terrible experience we had beck then. So like I mentioned if my kunjamma buys this company in the future, I'll ask her to outsource it.
🤧🤧🤧🥵🥵🥵🥴🥴😤😡
Oh my! Sorry you had to go through that ordeal.
Please sent a feedback to Air India, if you haven't done already 😢
Already did.
When u r in airindia, you are already agreed for a big compromise and you are proving that u have no other options 😂
Be ready for any disaster
Yes, that is true. Our bar was so low to start with when it came to service expectations. Even that they blew it.
Tata ഏറ്റെടുത്തില്ലേ .air India,…ഒരിക്കൽ ഇതിൽ bathroom പൊട്ടി വെള്ളം ഒലിച്ച് കുറേ newspaper ഉം കുടി ഞങളിരിക്കുന്ന place ലേക്ക് ഒക്കെ വന്നു … fly കടലിനു മുകളിലുടേ 😂അപ്പോൾ
Ayyoo, that’s horrible. Sorry you had to endure that.
@@WhatsUrHomeStoryMalayalam ആ 😂
Aiyo, I ve booked Airindia to travel for summer vacation. Ini endhu avo aavo 😅
Please download shows and take power bank and snacks with you. Good luck!
@@WhatsUrHomeStoryMalayalam I will 🥲, thank you ☺️
I won’t dare to do it unless I don’t have a choice
Agree
Air India is an amazing airline! Mumbai and Delhi are excellent airports too! Stop spreading rumors about our airlines and airports!
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Both airports are good I agree, but the service to the passengers are very bad. If you are a transit passenger no one to guide you. On 4th June I traveled from Kochi Delhi Chicago. Kochi airport is perfectly good. Delhi airport is horrible. Security check is horrible. Only very few counter for checking. Wheel chair persons must be given separate queue. No one returning the plastic tray to the next PASSENGER. After the security check no one to guide you.
Just go n see Dubai, Abu Dhabi airport. If your flight is late n to catch the connection flight you may to run , but no one to help us
Very sorry to tell all these.
Great Indian culture & tradition of 'no accountablility'....everything chalta Hai...nothing new.
It is really sad for a national airline. 😔
The work culture of the staff is horrible. They haven't yet got out of the hangover of those days when airindia was in Government sector
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ETHIHAD, Singapore Airlines but their scoot is crap from CHANGI to Coimbatore Airport and THAI airways ..
Melbourne- CHANGI - Coimbatore Airport..
AIR INDIA Is crap....
Cheers from #pollachi #coimbatore #tamilnadu
Agree
Everyone knows that Air India is the worst airline with lots of bad reviews. Also, Delhi and Bombay are the worst airports in the whole world! People travel with Air India only because it is cheap, but it is not valuable even for the price people are paying! We stopped travelling with Air India in 2008 itself because it's a trauma to travel with Air India and via Delhi or Bombay airports!
Yes totally agree not worth the hassle even at the low price.
It's not Delhi airport the problem. It is air indias operations in Delhi Airport which causes chaos
When you fly any other airline, BOM and DEL are fine. Last time I flew Swiss there and United/Lufthansa back, and my husband flew Turkish right after that. I also once flew Air India into DEL with a six hour layover and it was fine too. Maybe they're worse at tight connections. Swiss on the other hand, manages 1 hour layovers in Zurich beautifully.
Delhi Zurich Toronto flight ന്, Zurich il transit visa വേണമോ @@mooo6747
Please do not believe such paid negative promotions
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Tickets were cheaper. That’s the reason. They should fire everyone working at the Delhi Airport and hire people who actually want to work. Plane from Chicago to Delhi and Delhi to Chicago are from the 80’s, from crew I heard they are slowly overhauling few planes at a time while trying to run a business. Food was 12:19 good, entertainment didn’t work at all, kids were pissed all throughout, but nothing mechanical happened like what’s happening in the newer Boeing planes. Crew were good to us. Now the people traveling on this plane, yes us Indians, no manners, no hygiene, no consideration to other passengers. They shit, then wet a bunch of napkins , not the tissues wipe their asses and flush them or leave them on the floor. The ones they flush clogged the toilet and clogged them and make them unusable. Grow up, when you’re are in a new country or in public, please consider others, do all that shit the when you get home. PLEASE!
I have heard that the Air India crew treat passengers to India differently than passengers to any other destination… all the things you pointed out are likely the real reason.
Yes that issue is also there. I thought may be because it was a day time flight the usage of bathrooms was a lot more than in the night time flights.
Seems like it is getting worse after TATA takeover. Had high expectations but no improvement
God know how long they will take to improve.
It's really pathetic that such things happen even in an age where there is so much development in technology!
I totally understand that they are dealing with old planes but rest of the service they can improve on their own if they care a little bit about their passengers.
@@WhatsUrHomeStoryMalayalam true dhanya , lack of professionalism & accountability at the managerial level is the main reason for such fiascos!
lol u look for cheap deals and complain even though you knew exactly what you were getting into 😂
Lol we didn’t know what we were getting into. Based on the price we paid we were 100% certain that the entertainment systems won’t work. For a 15hr flight that itself is a huge thing. Rest of the stuff is some basic service that should come with the amount we paid, which even though was cheap was a significant amount. 😀
Air India is in a Birthing Process.....These Things will pass too, if not You will eventually pass away... You ought to Head Air India Operations.....Yu will do a great Job.....Take care
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Always NO to Air India .
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Each reviewer has there own agenda... Some peoples settled in abroad and trying to demote own country....haha
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