Annoying Customers From RETAIL HELL - REACTION
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- Опубликовано: 7 сен 2024
- Annoying Customers From RETAIL HELL - REACTION
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Hey ya'll! Today on my channel we are reacting to some ANNOYING Customers from RETAIL HELL. If you've never worked in customer service, you should probably watch this video to learn a little mroe about what it's like putting up with Karens every single day! Enjoy :)
#annoyingcustomers #retailhell #entitled #entitledcustomers #entitledpeople #customers #customerservice #reaction #charlottedobreio #react #reactionchannel #charlottedobreio #charlottedobre
Hi, I'm Charlotte Dobre. I'm an actor, reactor, singer and sometimes (not really) comedian. On this channel I do reactions, commentary and occasionally I crack a joke or two. I upload daily, usually 7 days a week, unless life gets crazy or I get lazy. Come hang out, it's a good time.
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My husband and I once ate at a steak house that served sweet tea in mason jars. I asked our waitress if I could buy the jar I'd used, and she politely said no. She also apologized profusely and explained why the jars weren't for sale. I assured her that I understood and wasn't upset, but she kept apologizing and explaining. It made me wonder how many Karens had gone off on her about the jars. So, we left her an extra big tip. 😊
Did you ever get a Mason jar? I live in the deep south where Mason jars are big in our kitchens. I actually collect them. They're awesome.
@@VictoriaMarch13 Yes, we have a few now. I'd love to see your collection, do you have it posted anywhere?
Yeah I feel her pain. I’ve had ppl scream at me over not being able to buy our cups. So we’re now starting to order some so we can sell them when someone gets angry over it
@@WickedSk8rGrl That sucks. I'm sorry you had to put up with their tantrums. Hopefully, those purchasable cups have helped calm things down.
@@ronisibi2164 🦉
"No matter how big you make the sign, they will not read it"
FUCKING TRUE. Years ago I worked at a gas station. The cooler at my store died. We put up signs on each door into the building. On each door of the cooler. And at each register. Saying that the coolers were out and nothing was cold. A man comes up complaining that the beer wasn't cold. I told him that the cooler wasn't working. He said there should be signs.
I just point at the one on my register, then at the doors, then motioned towards the bank of cooler doors 'You passed by literally 15 signs that say the cooler is out. You had to pass one to get in. One was in your face as you opened the cooler door. There are signs.'
He didn't like that and left. The great thing about that job is that it was a franchise, and the manager (owners son) did NOT fucking care, and did NOT appreciate rude customers. So we really had a lot of room to just sass the rude customers to hell and back.
Like when a sign says “use other door” and people will still use, or try to use, the wrong one. Like bruh
@@boogiebear3095 Yup! We had two doors. At night one was closed. Someone started beating on the one with the sign saying to use other door lol.
Literally! One day one of our drive thru speakers was broken. We put a sign on it but we could still hear through the other speaker people screaming HELLO into the broken one 😅
I work retail and we do have signs up everywhere regarding sales, what they’re for, how they’re accessed, etc. and people still get mad, “Why doesn’t it say whatever it is?” Like, dude, it does. It’s not my fault your comprehension skills are zilch. Ugh.
Love that for you, OP!
Regarding restaurant employees, I'm from NYC where your service is either wonderful or horrible. Shortly after having my first child, I wanted to take my mother out to eat. I timed it perfectly(so I thought). She was fed and was taking a nap(which were always pretty long. We ordered our food and were drinking our drinks(non alcoholic). Before the food came, my baby woke up kinda fussy. Which was weird cause she wasn't a fussy baby and the restaurant wasn't crowded(after lunch rush, but before dinner rush). I grabbed a bottle from my diaper bag, but it was extremely cold. I got the waiter's attention, apologized and said we needed everything to go. He asked if there was a problem and could he help in any way. I explained everything to him and he replied, give me a minute. To my surprise he returns with a huge pitcher filled with extremely hot water(the water they give you when you order hot tea). He placed her 🍼 bottle in the pitcher to warm it up. He really went above and beyond. Then asked, do you want to stay now or should we pack everything up?? We stayed!! This was 22 years ago and I still remember him fondly. We had such a great time and the food was great!! My bill was about $60.00. I left him a tip of $30.00. My mother thought I was CRAZY, but to this day I never regretted it! (He did alot of nice things besides the water, but that's what I remember most!! PLEASE PEOPLE OF THE 🇺🇸 USA, TIP YOUR WAITERS/WAITRESSES! THEY MAKE LESS THAN MINIMUM WAGE AND RELY ON TIPS TO SURVIVE!!
What your waiter did was absolutely worthy of that tip!
That's a nice story but your comment makes no sense. Your waiter went above and beyond to earn his tip, that's fine, but then you're telling people to tip ALL waiters regardless - by doing this you perpetuate the practice of business owners underpaying their staff. What's up with Americans encouraging slave labour?
As a single woman who often likes to go out to eat alone, I am SO appreciative of servers who go out of their way to treat me like a human being. Plus if I took someone the bill would double so why not give them a minimum 50% tip? They can definitely make or break the experience. The odd one who does treat me like I'm a waste of time gets a very low tip, just so we're clear.
@@cryptidofoz Exactly, thanks so much. You expect professionalism at the workplace, but the level of kindness blew me away!!😁
@@Chahlie I totally agree with you!! I understand there are some places in the world where tipping isn't done, but if I am treated well and receive very attentive service... It WILL reflect in my payment!👍🌟
I was yelled at over the phone for a hour about something another agent did. He started violently cussing so I hung up. The company tried to give me a write-up for not giving him 3 warnings. I asked if I talked to them like that for over a hour (excluding the cussing) would I still have a job. They said no. I then asked why they don't deserve to be talked to like that but I do? I didn't get the write-up
That company sounds like a really shitty company. You shouldn't have to go through that abuse.
@@XsaviXander it was Google
Something similar happened to me. In college, I worked the phonathon asking for donations from alumni. I called this one person who apparently was pretty old. A woman picked up the phone who I'm guessing was his caregiver. She went off on me saying how the man I called is very old & sick & she has asked before for us to stop calling this #. Fun fact, I had NEVER called this # before.
Also having worked as front desk and a telemarketer for a while, I can attest to the abuse customers will give you, and it is basically your job to take it. I never did. Never could. Anytime someone had a scream-fest on the phone, or used swear words, or anything I found hurtful, I would tell them (sometimes having to talk over them) that I didn’t appreciate when they were saying, would not serve them, and will be hanging up now. Can’t get written up if you inform them of what you’re doing and why. 😉
😂Figures!😅
I had a man throw an entire 12 case of bottled water at me over the counter because it wasn't on sale anymore so I couldn't give him the sale price. Some people don't deserve to be in public spaces.
Customers like that should be charged with assault or at least attempted assault and banned from the store permanently. It shouldn't be tolerated.
They would be charged criminally if they did it to you in the street, the same should apply when we're at our jobs!!
It's an employers duty to foster and maintain a safe work environment. 👏🏻
I hope you're out of that place!!
I swear it's the nasty customers like them that makes me think they deserve to go through every second of another pandemic/lockdown. I really mean it too. Ever since things have gone back to normal in recent years they've treated workers even MORE like dog crap.
FYI: You can 100% press assault charges if someone throws food or drink at you. I had a nasty customer through his bag of food at me through the drive thru window. The city I lived in took it into their own hands and prosecuted. He was charged with assault.
Yes esp as she has visible bruising to show for it - so I guess maybe ABH and def Assault (like you said), maybe even a Disturbing the Peace or harassment depending on the lead up to the attack?
Good! There should be punishment and acknowledgement that it IS assault to pull that shit.
I have had to close the window on people at night in the drive through because they were acting crazy. I'm glad that dude got prosecuted. Some people are crazy.
throw*
@@iconoclad *threw
When I was 17 I had my first job at Monsoon/Accessorise (UK) - our manager insisted that we say hello to everyone as soon they get to your "section". She would spy on us from around the corner to make sure we did it. One day she decided to show us how it's done... the customer very loudly (practically shouting) announced: "you're the 5th person to ask me if I need help, I WAS JUST BROWSING, and now I'm LEAVING!!!". Soooo satisfying 😇
When will managers learn most customers want to be left alone. I find eye contact and a smile enough invitation for a customer to ask for help if they need it without pressuring them to engage with you.
Paola B lol I’m from uk and that is so true !!and gap employees do it aswell !!I’ve never shoplifted but they made me feel like I was !!side eyeing and coming over every 2 sec s 🤦♀️so un nearving lol 😂 💜👍
It is nice though when they have a knowledgeable person stationed near the entrance who can point you to whatever it is you are after without wasting time wandering around looking for it because of how often they change the layout!
If too many retail workers greet you, as in your story, it feels as though everyone collectively thinks you've come to magnificently and obviously shop lift, or going to rob someone at the tills because yeah you look seriously shady. It's always a better shopping experience when about ONE floor worker greets or nods at you. Then you know they know you're here and looking at stuff. And if I need help, I'll always ask, politely. I'll even wait politely if the worker is already busy. It's called being an adult.
It’s so cool to see how close you’re getting to hitting a million subs. What a journey it’s been to watch your growth! We love you, Potato Queen! 🥔
I agree!
All hail the Princess of Petty!
The Queen Tater!
The Mistress of Mayhem!
💛 watch Charlotte grow has been a beautiful and inspiring journey I have never been more proud of being a potato and being part of a potato family most of all I am so grateful to have a safe space a space of escape as life does enjoy kicking my beehind at any opportunity my breaks at work have been a giggling mess.❤️
If she ever ends up on the big screen I will literally cry! She's come so far and being here to enjoy it makes me feel so proud
Yes congrats
I was a server for years, and yes-the churchies were *the worst*. Table of 14, 11 individual checks, $1.54 tip. Total. From the whole table. In change. Then they leave you passive aggressive cards telling you about how you’re going to hell unless you go to church on Sunday…….. but….. then who would serve them their food?? 🤔
But, of course you're going to hell, so you can serve them their food there. They sure as hell aren't going to heaven. Lol!
People like that are why some restaurants charge gratuity when the party is over a certain number. Doesn't matter if they all pay separately, they have to pay gratuity. Dont like it, go elsewhere.
Almost all of the church ladies that come to my store are cranky, like "Sorry that today's sermon hit different Barbara, but you gotta chill."
@Allison Fisher oh darling oh Darling. They're that way throughout retail.
Absolutely hilarious. Everyone in my store hated working sundays. Even the management. Between us managers, we would all break it up so one of us had to work a Sunday. What was a real bargaining tool, I was on salary. If you wanted me to work your sunday, but then I would get off the next Monday as well.
So hilarious. We had this very evil Christian woman. She was well known throughout the books-a-millions. Looking for specialty bibles. And specialty religious works that we didn't carry on the shelf.
One day she came in sunday, her son, about to graduate. I met him when he was in 10th grade. Bless his heart to have a mother like her. She reminds me of the type to be no wire hangers, evil. And the kind that would make you kneel on a board to thank God for forgiveness for looking at another girl. Like she was scary.
The specific Sunday, my whole staff is wearing black. She asks me standing up front as I'm looking up a certain title, is everyone here devil worshipers? She asks me. I laughed and said excuse me. She said well everybody is wearing black. the only reason to wear black is because you worship Satan.
I literally laughed out loud. And immediately came up with a scheme. Because guess what we actually had the title she was looking for. She was very by the book. She knew the rules and we had to show her to the book and put it in her hand.
One of my employees she's always eager to help was going to show her and I said no no it's okay. I have this. Walking around the counter. Showing her to her book. I proceeded to point. And sit there it is. She firmly says, pick it up and put it in my hand. I looked at her and said, you'll have to pardon Me. I cannot. And I said.. it burns my fingers. And looked worried and overly emotional about it. And walked away.
Of course she threw a fit immediately grabbed her son and walked out. A couple of my employees were hanging around came around the bookshelves and started laughing. I can't believe you did that. You might get in trouble. I laughed and said no, I've never been in trouble. And, I keep this store in bonus, balance, and I work Sundays. So, I will not lose my position don't you fret.
District manager comes in. Scolding me. I didn't mind at all. My boss laughed. I tried not to to be professional. But I did smile.
Telling the district manager you know who she is by name because of how bothers them she is. You have even discussed how is it that you can get a person banned from the store. So, forgive me she set me up she has to follow my employees were devil worshipers because they wear black. She's the most evil Christian woman I've ever met. Now she'll never ever look my way. Nor will she come into the store.
Well. She sent her son. Oh he spent an hour at the store talking to us. He was graduating soon. Going off to harvard. And never looking back. He had been working very hard, saving every penny. And he has a full scholarship. He was actually asking advice on clothing to buy. What's precious, before he went to school he came in and gave us girls a fashion show. We helped him out. Told him what to buy and how to dress, and even hooked him up with a hair stylist. Oh he looks so cute. Like a posh geeky nerd. And do you know what, that's the last time I saw him. And we never saw her again.
In retail of any type and service industry. The churchies are the worst. Cannot stand them.
As someone who does not believe in the Sunday Sabbath, I'd just tell them that I'd be seeing them there. I've never seen any UUs doing that. They tend to be more polite to their servers, and generally leave somewhat better tips.
Always!!!!!
When I worked fast food, I hated it when some of the church people came in.
One Sunday, a woman, looking holier than thou, walked in. I knew she was going to be a pain.
She looked down her nose at me like it was a sin to work on Sunday.
She talked down to me when ordering. Like I was 7 years old.
Well, excuse me, but if it's wrong to work on Sunday, then why did she come to the restaurant expecting to be served?
The Sabbath isn't on Sunday anyway.
If we were closed on Sunday, then she'd be complaining about that.
Now, if I ever see her again and she still acts like a witch, I'll tell her:
"Sitting in a pew makes you no more a Christian than me sitting in the garage makes me a car". ~~Frank Turek.
I'd rather wait on the bar crowd.
They acted like they were my best friend and were grateful to be served some food.
Oooh love that quote! So freaking true
Amen to everything here!
Worked at Walmart... on Easter Sunday!!! Woman came in after church, lost her mind on me! ... my church members were behind her! Thank goodness, cause they helped settle me down!!
I can relate so hard to this. When I worked in a restaurant, the nicest customers were in their 20's & often had tattoos, nose rings, & Mohawks.
Love that quote, will be looking to using it.
Customer: “ I’m never coming back here again”
Employee and company: “oh no whatever will we do without you, anyway”
When people say I’m gonna go shop at another grocery store, I’m like we’ll go, I’m not stopping you!
Nah. Employee and company: "Promise?!"
Stop with the porn crap. We're not that type of youtube channel!!!
@@carolr7333 you go girl
@@Ater_Draco I fixed it.
Throwing any drink at someone, especially with injury, is assault and if u asked them to leave prior is trespassing. I know this bc my daughter was 17 and had a grown woman throw a hot coffee at her. I also sued for emotional damage bc it was my daughters first job and she has ptsd which was triggered by this woman!! So basically bc a grown woman couldn’t regulate her emotions over a 3$ coffee. She had to pay thousands in lawyer fees, and thousands to my daughter :) worst investment ever she put 3$ in and lost about 5k. Also don’t do anything unlawful while ur license is on the screen and ur face can be painted out how clear the footage is.
I worked in retail for about 7 years mainly while attending high school and college. One day the manager called me and asked, " What is your priority, your college education or your job?" I laughed hysterically and hung up on him. Didn't get fired either.
I don’t know why, but I’m picturing Ursula in “the little mermaid” cackling
@@caljones You're not wrong!
WELL, one gives me a future to which I can look forward, and one gives me more of... this. What do YOU think?
@@carolr7333 i’m definitely annoyed that RUclips doesn’t have a “report user” option on channels
@@caljones I know! But our poor Potato Queen has to be sooo careful? It shouldn't matter she is a content provider...maybe she can have someone write down a post of all the bad words she deleted, and links to the vid sections she covered up...why not? Let's see the drunk, naked Ken's junk waving around and hear the funny tirade in full! I guess THAT is OK acc to YT. BTW, I have a filthy mouth I have to keep clean, and I will be the first person to tell you where the biggest "thing" I have seen on any streaming service can be seen, episode and time, is located, but THAT is because there is a place for that, like watching a show called S*x/L*fe lol! Not Here!
I worked in a supermarket after high school. One night we had a customer who took her sweet time shopping as we were getting ready to close down. Since 3 staff and the security guard staring her down weren't enough to get her to hurry up, my colleague went up to her and asked her to please go to the check outs as it was past 9 pm and we were closed. The customer looked her dead in the eyes and said "No. You close at 10.". Really? Do we? In the end the security guard had to escort her to the check outs.
The crazy thing is: since Covid, customers in retail have become so, so much worse for being rude and entitled.
The absolutely worst thing retail/grocery stores did during COVID was put one way arrows on aisles.
I don't know how many times I got stopped by Karen's trying to get me to kick other customers out for "going the wrong way". They would also complain when we, as employees stocking shelves, would move up and down the aisles instead of walking around for each box.
In my area, at least, all of the service workers have officially run out of fucks to give, and are no longer taking it with a smile.
Entitled customers get every bit of attitude back as they give.
You got so right! 25+ yrs in retail, and after covid, I had to QUIT! MY MENTAL HEALTH IS MORE IMPORTANT!!!!!😵💫😵💫😵💫😵💫
I worked at Dairy Queen through college (over a decade ago) and a customer in the drive thru told me to “shut up” when I asked if I could help her for the third time with no response. Then she continued to treat me like crap and complain about everything. I told her exactly where to put her complaints 🤣🤭 And I didn’t get fired either. Some people are just awful. And some managers are good enough to know that. 💜
I would have done exactly what she said and shut up. Then when she started talking and trying to order she would just get dead air over the intercom. If she came inside or up to the window to complain I wouldn't respond and just stare at her. If I did respond at all it would be after she was at peak rage so I could say I was sorry, but I was told to shut up and since the customer is always right I did what I was told. Being a model employee I always give the customer what they ask for.
@@johnjr757 😂😂😂 That’s actually very similar to what happened. I just made a long story short. But I did, in fact, not respond the first time so she had to repeat her order, then she came inside and complained about everything once she got it. I listened. But she was yelling and crazy so I told her she could take her complaints and shove them up her …. 👀 You know. 😂 Then when she asked for the manager, the manager pretty much banned her. (I’m sure there was more said but this was when I was 20 and I’m mid-thirties now so for the rest of the story, my memory has failed me.)
@@stefani.m.1987Nice.
I've had customer service/retail jobs for 30 years now. Started at 16yo in a Burger King and have been a mail carrier for the past 24 years. Sometimes you just have amuse yourself so you don't completely snap. Lol
@@johnjr757 Oh my! 🙏🏼 You guys get a lot of crap while you are doing such a necessary service to people! 😤
@@stefani.m.1987 Actually most people are really nice. There's always those exceptions though.
A good example is years ago before everyone had GPS we would get asked for directions all the time. My response would depend on how I was asked. Most people were really polite and ask nicely so they got to their destination. The few who would act like you're their servant at their beck and call found themselves in a completely different part of town or possibly in a different county.
I co-own a computer repair store. The stories that we have collected over the past 20 years would make your hair go grey. Like the woman who threatened to drive a truck through our window because we won't come to her house to fix something for free, and then called the police when we refused to let her into our shop due to her threats. Yes, she got arrested. Or like the daycare owner who threatened to "besmirch [our] reputation" if we didn't give her free stuff. I am somewhat grateful because I got to learn the word "besmirch" from her. Or like the man who insisted that warranty should cover the repair of a loptop after he puked on it. I can, literally, fill pages and pages with tales like these.
Oh, please do! I'd subscribe.
Customer service is a veritable treasure trove of stories by itself. Add to it the added richness that is tech support and I’m sure you’ve got some wonderfulness to share.
***Karen voice***: Sir, I DEMAND you do just that! I want ALL THOSE PAGES right now or I'll call THE POLICE!!
The world needs you to start a youtube channel on this very subject.
@@pablodelsegundo9502
I used to have a blog. I found that it made me more cynical and I was subconsciously looking to have negative interactions with people. I would rather have a positive attitude as it makes every day better. The truth is that these a-hole customers are rather rare. We can easily go for months without having one.
My favorite is that I work in a library and we get people who tell us that we've lost their business. I just look at them and say, "We're a library."
🤣🤣🤣🤣
🤣🤣🤣
"Okay. Then you are welcome to go to the next library a block over"...."What library???" ...."Exactly so, Ma'am".
working in retail is hell on earth sometimes… but I actually enjoyed it. Yes i cried a few times in the break room when I got rude customers, but the good customers make up for it. I learned a lot working retail and we should be more kinder to retail workers and food service workers. Every job is deserving of respect.
I work at a fabric store and I love our regulars. They are usually nice older ladies, and I can rely on them to be nice. It brightens my day even if the day was fine
Facts!
One interaction I will never forget is this little old lady (who might have also had some dementia, maybe, I’m not sure) who would come in and take FOREVER, she was indecisive, she would ask a million questions, it could get a little tiresome. My other coworkers didn’t want to deal with her, so one day, I stepped up (mostly to give my colleagues room to help other customers) and it took easily the better part of an hour to get her to make up her mind and checked out. And, mind you - she was not rude or abusive or anything… just very indecisive.
But once I got her checked out, she said “thank you for being so patient with me - I know I can be trouble” and she was so sweet and sincere… honestly, made my day. I hope she’s doing well
@@phastinemoon Awwe my favourite were serving the elderly too, always polite and sweet even if they took a long time. I always took on the customers who others found really annoying but I liked to spend time with them, sometimes they even make a big purchase just cause you gave them your time in the day. A few I noticed were just very lonely and needed human interaction, I was never the biggest profit making salesman but I had one of the highest customer satisfaction reviews, which I’m more than pleased to have instead.
Having worked retail, in a children's clothing store no less, I can honestly say that the rudest customers by far are people old enough to be my grandparents. Like 60+. People who 100% should know better. I only worked there for maybe 2 years...will NEVER work a retail job again because of my experiences there.
I love how old people complain about Gen Z & milennials being entitled when they're the rudest customers. I worked in a restaurant for several years. The nicest customers had tattoos, Mohawks, chains, & nose rings. However, the older people would treat us like trash.
Charlotte, I'm so happy for you that you're doing something you love and not retail. All of us benefit from your choice! And you'd be surprised how many people steal out of tip jars or flat out steal the whole thing. While doing Karaoke one night four guys came in that weren't regulars at my show or at that bar. They were acting really shady three of them finally left after about fifteen minutes and a few minutes later the last guy started walking super slow towards the door next to my equipment. A few feet away from my table he dashed up to the table, grabbed my tip jar, that wasn't really full because it was only an hour into the show, and ran out the door. I stupidly went after him, like heck no you did not just do that, and his buddies had already pulled the car right in front of the door, so it wasn't the first time they've done this. I got to him before he could close his door and tried getting the tip jar out of his hands, but then someone put their arms around my waist and pulled me backwards, and then the car took off. I looked around and realized over half the bar had run out after me and I got a lecture on how that was a good way to get myself killed. But then as soon as we got back inside, everyone started getting into their wallets and purses and the bar owner brought over a beer pitcher to use as a new tip jar and everyone came over and filled it up! Those @$$hat's probably stole maybe fifteen-twenty bucks, but everyone rallying around me that night gave a total of about ninety dollars all together. I cried when they all filed up and put money in the " jar" and gave me hugs, I couldn't help it. Those are some good human beings!
That was wonderful! We need more stories like yours to combat all the "Karens". I couldn't have had the nerve to chase after them though. Btw hubby calls me "always" as well, even after we were married 20 yrs ago!
The worst customers in my experience are the ones who try to blame their mistakes on you.
One time, this guy bought this expensive powerdrill, and he was in such a hurry that he was already leaving while the printer was still working on his receipt. I reminded him about his receipt and I got this dismissive wave in my face and he told me to leave it, so I threw it in the trash.
Two hours later, he comes back. Michael, my supervisor, was working the service desk. Michael is pretty anti-"customer is always right", so he was pretty annoyed that a customer tried to bring something expensive back without a receipt. So they both walk to the register I worked at in the morning, and Michael asked him why he didn't have a receipt, and I literally heard the man claim that I didn't give it to him. I immediately said "excuse me sir, you said you didn't need it", and then Michael dumped the bin on the register and went "well, then you can go look for your receipt, and I'll see you at the service desk when you've found it" and walked off.
Your supervisor is an MVP. Wish mine had been like him. 🤣
@@Cookie_Kaiju He lives by "The customer is always right? We'll see."
We LOVE Michael. 😍😍
I hear that if you go to hell, that having worked retail, counts as time served. ;)
Oh my god, customers and their damn receipts are the worst.
As an HR professional I encourage candidates to ask why the role is available and I'm honest as to why. This is by no means a widespread behavior but I hope that by doing so myself eventually the practice will catch on. People need to know what they are getting into, it's only fair for both the company and the candidate. Transparency in HR is my goal 👏🏻
Having been customer service and management involved with all aspects of the hiring process, I can honestly say that you are a wonderful rarity. Like a unicorn! 😉 And we love this for you! Keep doing that until it becomes the norm for HR, please.
YES. People sorely underutilize the "do you have any questions for us?" question at interviews.
And it's a really bad sign when a company basically closes it's HR dept. I worked for a company that did that and they already treated their employees like crap. The only way to talk to "hr" was a 1-800 number and they were no help with anything.
I can say in the health care industry sometimes they'll tell you the truth other times not so much. You never really know unless you actually know someone who works there.
@@phishlady79 a lot of times, companies will outsource their HR functions to a PEO (professional employer organization) in lieu of having an HR team. I've always advocated against PEOs or, if they have a PEO, they should have at least a singular dedicated HR rep for day to day questions such as yours. You're exactly right, the second you don't have someone to talk to it becomes so frustrating.
Your comment about rightfully complaining, 100% agree. I bought my wedding dress at David's Bridal and had a million issues right from the start. The sales associate lied to me about the price of alterations so that she could upcharge me (in front of witnesses), my dress came in late, the dress came in the wrong size and with a malfunction, they didn't reorder my dress correctly, the dress got lost in their warehouse, they tried to charge me for rush fees even though it was their mistake, my dress was ready only 2 days before my wedding, and some of the alterations came undone during my reception because the sewing was poor. I called HR and discussed my issues with the store manager. They treated me like a bridezille because I demanded the dress I paid $1,000 for before my wedding day. They also didn't take me seriously because I was a 20 year old bride. As a former retail worker, I KNOW customers are so frustrating, rude, and 9/10 in the wrong. But man, do terrible employees love to hide behind that "all customers who complain are Karen's" mentality 🙄.
Oh, that's Outrageous! So sorry you had that experience for your special day. One of the most important times you should have a wonderful experience with is shopping for your wedding dress.
About signs: There is often so much visual clutter in certain shops with advertising and marketing flyers that it's genuinely hard to spot because you end up filtering it all out. I used to work at a newsagents and honestly had trouble spotting our own signs.
Yeah in Australia tipping is just something nice which doesn't happen often. I tip maybe $5 if the delivery person came out in bad weather, or the taxi driver was nice. Just a little gift. As it should be.
Problem was, the customer would stand right in front of the sign explaining what they were asking, and still ignored it. We would politely just point to the sign infront of them and tell them what they wanted to know. I get it though, it can be confusing in larger stores, but ours was quite small. If they were in the mood, we'd have a longer conversation with them.
@@lokicooper4690 Oh definitely. I'm not saying customers aren't arseholes because... they are. Just that visual noise is a thing and I always feel dumb when I miss things XD
@@KaiseaWings Yeah, sadly, been there myself, but usually in a large store (like you said, visual noise). So glad to no longer work retail.
Can def be true, but I used to always deal with this issue AT THE LIBRARY! 😲🤣
the server who had the client throwing the wrappers should go there like "oh honey look at the mess you made, look at you throwing all the candy wrappers everywhere, do you feel grumpy? do you have an upset tummy? dont worry ill get your sippy cup then clean you up". like if you're gonna act like a baby you gon be trated like a baby.
“Someone needs a nap” would be another good one.
I was thinking do what she suggested but just saying:
"Oh your mother must be such an angel picking everything up for you for all those years. So patient and selfless... Oh sorry can you please move your foot a little hun, there's one more under there... That's a boy"
Not something to get fired but enough to make it clear he is a man-child
I'm pretty sure that could get you fired you have to be passive aggressive not to the point of getting fired but just enough to make yourself feel better lol
@@mkk2424 yes! This is how it's done
@@alyssahamlett Fair enough x) tbh all my respect to servers who can do that, i would Not have the strength and i work with clients too just in an office setting and I already feel like decking some of them -.-
Something that always bothers me is when parents let their kids just destroy the tables and floors at restaurants and then just leave and expect the servers to deal with the disaster. I’ve never been a server, but I AM a parent. I will never allow my kids to be so disrespectful in a business.
they say they have to learn....that's why we take them,,,lol hahaha
I've been in a situation when my kids made a mess and I took one out because she was tantruming and my husband cleaned up. But most of the time the mess is cleaned by the kids if they make a mess... But we didn't go out often before the 'rona and now we don't at all lol
I used to work as a cleaner in a busy food court. It isn't just parents that can't pick up after their kids but grown adults can't even put their own rubbish in the bins 🤦
Honestly the worst thing especially when they let their kids run around. Like I worked in a Kbbq so we are walking around with trays full of food, and changing hot grills. There are parents who let their kids run around and we have to tell them to not let their kids run around bc of the hazard. Like for sure if the kid hits a hot grill it'll be our fault and not the kid🙄🙄 it's a pain in the backside and so disrespectful
@@Maya-dw5jz yes!! That’s another thing I hate…when parents let their kids run wild. The poor servers almost drop trays of food because a kid runs right into them. And like you said, it’d be the server’s fault of course. They act like it’s a daycare and all the employees are there to make sure the kids are entertained or something
1990's: "The customer is always right."
Now: "The customer is always an entitled piece of 💩"
If you are lucky. Some managers/owners still don't care, and allow their employees to be abused.
1990’s: Kids are spoiled and defended when they do wrong.
Now: …
The full quote: "The customer is always right in matters of taste" Be amazing if entitled douche bags would stop misusing it all the time.
Right… don’t blame it on the people responsible for their own grown ass behavior. Blame it on a boomer. Way to not accept responsibility for your own bad behavior.
I used to work at a store famous for its two red circles. As cashiers, we were required to offer the store credit card. I had an elderly-ish woman, with presumably her granddaughter, come to my register, and I had offered her the store credit card to save 5% 😅(seriously, that doesn't even cover the tax!) And this Abraham-Lincoln-babysitter hag went OFF! "I HAVE ONE! CAN'T YOU SEE I HAVE ONE! I HAVE ONE! I HAVE IT!!" and her granddaughter was visibly shook by this response. I was stunned at how fast this had escalated. "Okay ma'am, I'm sorry. " and I just kept my head down and scanned her stuff, stifling my anger and humiliation. There were customers behind her and to the neighboring registers, because it was a Saturday. I'm beet-red, and this woman is still telling me off. She calls me an idiot, and then says, "I'm never coming back." And that's when my soul quit the job, and I snapped my head up, stared at her and smiled, yelled "PROMISE? DO YOU PROMISE I NEVER HAVE TO SEE YOU AGAIN? DO YOU PROMISE?" Pork Chop Princess dropped her jaw and yelled for a manager. He was already on his way to my register, took over, and sent me on my break. I clocked out and went home.
I've spent most of my life in retail, no one seems to realise that retail is way way harder than they think. People treat you like crap because they honestly look down on you. They are better apparently an that gives them the right to be giant spoilt brats! Only those that know having worked in retail understand of course that sounds obvious but as far as I'm concerned it's us against them.
I understand that its hard to be a retail worker, i do, but in some of my experiences some dont follow the concept of personal space and sometimes forcibly make you try to buy their sales when you only want to browse. Its happened to me more times than i can count. Its to the point that when covid hit, the concept of online shopping became a dream for me.
Anyone who has ever been rude to a customer service person whether in retail or a restaurant should work a shift & see how hard it is.
I used to work at a dry cleaners and we had a customer that we needed to ban because they stole, not our tip jars because we don’t have any, but our charity/donations money jar from one of the organizations we partnered with to raise money for cancer research. Like....who the hell steals donation money for cancer research!? That lady did, and she tried to deny it when multiple people saw it. e.e
When your desperate you'll do a lot of shitty things. I've been homeless before and im sorry but i was starving and that five bucks from the donation box wouldve been back in that box in a few hours, it wasn't a huge loss for anyone in all reality. Im fine now and i wouldn't do it if i weren't scared for life but sometimes its you or someone else and self preservation shouldn't be a crime.
Interviewed for a job that reported to both the IT manager and the head of Engineering. I asked the right questions... I found out the two men HATED each other, that they'd had 3 people in the job in the last 18 months, and HR knew there was a problem but were ignoring it.. umm..no
If a guy through a drink hard enough to bruise someone's back, it's pretty much guaranteed that guy is abusive to others in his life. Please press charges, as that is assault.
100% agree. Hard enough to bruise or not, just throwing it at her at all is assault & battery. I reeeaaaallly hope she pressed charges. If the guy acts like that in public, I can't imagine what kind of absolute hell-puked monster he is in private...
threw*
I am pretty sure their back didn't get bruised.
But still extremely asshole move to throw drinks at people.
@@duckeh1952 "pretty sure their back didn't get bruised".....??? What are you even basing that assumption on? It's *more* than possible - it's probable, really - that her back was bruised from a grown man hurling a drink at her. Any hard object (like, you know, a filled cup, glass, or bottle??) when thrown directly, can bruise a person.
@@ladygodieva6298 sure if it was glass or bottle, it can cause bruising. At least here all fast food joints serve drinks in cups and i have hard time believing cup filled with drink would cause bruise.
Also if that is her pic, how her back is bruised if drink was thrown front?
We all know how we want to exaggerate things on internet.
But even so, I assume in US she can still charge the asshole.
After years of working retail I have seen it all. Theft, literal poop in fitting rooms, drunks, screamers, pee pants, karen's that made me cry, people screaming at the top of their lungs, sexist men, catcalling, men that waited for me in the parking lot... I could keep going. I do not miss working retail in the slightest.
It makes me really sad and alarmed that people working in retail have to even question whether they should press assault charges when a customer throws food and drinks at them. It's as if this happens so regularly, that it has become the new normal. That is crazy.
I worked fast food for nearly 7 years, I can't even remember everything thrown at me from milk cartons to food to toys. For some reason or another, and no reason was a good enough one. I have great reflexes though and always was able to dodge everything flying at my head. But seriously just because you didn't get the toy you wanted doesn't mean I should have said "wrong toy" suddenly flying at my face.
Back in the early 90s we went into an upscale department store in Tokyo; there was a virtual army of staff in the lobby, where we were met with an official greeter who delicately bowed and led us over to a sales assistant and introduced us saying they would be at our service for the duration of our “visit”. The assistant introduced themselves, asked if there was something we were looking for or just wished to browse - when we told him we would like to look around, he invited us to take our time and he would be nearby should we have any questions or require assistance. He then moved a discreet distance away while we wandered through the store, virtually invisible to us, but at our sides instantly when we had questions. We wound up making a lot of purchases that day, and he assisted us in carrying our items to the counter where he checked us out. Each item was individually wrapped in high quality paper before being placed in our bags, which he carried for us as he accompanied us to the exit, wishing us a pleasant day and thanking us for our visit. I cannot remember a single thing we purchased that day, but our visit to that store is one of my favorite memories of our trip.
Of course this was a different era in a different country and would never happen in the US in this Age of Karen.
Same thing happened to me in Okinawa about 40 yrs ago. It was nice.
The Japanese are stereotypically polite to a fault, and it is sad that more countries don't follow their example.
Once my 7 yo and I were in a parking lot and an adult threw a candy wrapper on the ground right in front of us. My daughter yelled, “That lady just littered!” and I loudly said, “honey just pick that up and we’ll go ahead and throw it away for her.” Some people 😑
Love it when people are shamed by small children.
I can't stand it when people litter. 😡
@@hummingbird11 Right! And some litter can be harmful to animals, like cig butts and many others. Cassie is teaching her kids right, and a 7 year old to know better than an adult a-hole is disgusting! And she had to be polite BC the child was there. I've said "You dropped something" but I DH human children. OK, I admit I was a lot braver walking my Pit Bulls, don't recall doing that without one at my side lol!
Hope you're feeling better Charlotte. You're mental health is so important, and it's okay to not be okay, but I hope you're doing better with each day. We all love you so much!🥰🥰🥰
The sign one is why I always tell my husband "read the sign"
I worked in customer service long enough
1:54 is exactly why I use indeed for job searches. Current and former employees can leave reviews of the places they've worked. Brilliant!!
"A grown man hit me SO hard with his drinks, that he left a bruise on my back and got me all wet. Can I press charges?"
DUH, YES! Yes you should! The guy JUST did PHYSICAL ASSAULT on you with an OBJECT, a DRINK!
You have ALL the evidence to press charges on him: Security footage, witness who can vouch for the woman, THE BRUISE! If this lady DOESN'T get charges pressed on this guy AND get money from him as compensation in the court of law, then he's not ONLY gonna get in trouble for what he did, but the workplace that the lady worked at can ALSO get into trouble LEGALLY if they don't help her out!
The utter bullshit abuse that decent workers have to put up from the most toxic entitled people here is RIDICULOUS!
You absolutely should. I'm an RN doesn't usually get reported. The patient or resident goes on to do it again. There have been some very serious injuries
You are sooo right! I was just thinking this! If boss is an a-hole and/or ot is a big chain or something go for it! THEY will 'throw' the right "stuff" at you (to make the case and/or infamy go away)! Find an attorney, even if the first couple won't take the case, try bigger firms that have the staff to do the work cheaply, like paralegals, other support staff, etc. as opposed to a newish solo, for example, who has to think more about taking up his/her time @ the usual fee rate of $350+ (at least on Long Island, in New York, and that is too start) where the larger firms, even when using attorneys, often is only paying them $100 an hour, but billing at 4X that if it is a billable-by-the-hour case like this would be!
@@alicegilbert4186 My concern is a guy with that level of rage and entitlement will come back with a gun. Put him on the police radar NOW before he shoots up a McDonalds
@@carolr7333 Well we only got that post in the first clip, but I’m hoping that someone will find an update to this story, whether it’s on the news or not.
I might have to look that up later though.
@@Wednesdaywoe1975 Sadly, you’re right. Thing is, there’s like a 5% chance that people like him will do that.
But it’s better to be safe than sorry, my hope is that the boss bans the raging guy from that place and let’s the CEO know about it.
My wife works at Walmart and we both absolutely hate when people ignore signs.We make fun of them all the time...
So imagine my chagrin when I realized that I've done that twice in the last 2 weeks. I went to Walmart walked in the bathroom and the guy told me "Hey the bathroom's closed." Turns out I had completely missed the sign on the door that said the bathroom was closed. I apologize profusely and left.
Couple days ago we went to McDonald's for breakfast because we were on the road. there were a bunch of empty tables and we went to go sit at one. We sat down and started eating. People showman and sit at the table right in front of us and give us a dirty look.. we were womdering why. Aswe're getting ready to go, we realized that this was 1 of the tables they had set up to not be sad at for covid distancing. It did have a big round sticker on it that said "please do not sit at this table" or some shit but we'd ignored due to the the inordinate amount of signage for no reason.
So yeah, I currently hate myself for that.
Hey, don't hate yourself! How many of us do it? I, of course, do it and add it to the # of times I call myself an idiot-a lot!
---My psych had me speaking out loud as a way to clearly see what my internal dialog is and wow, was I surprised! And that doesn't include the % of hours per day I am in public! Plus, now, even many X doing it in public BC I do it when exhausted, very common now with my disabilities (4 years ago a weight lifter, today had to use the walker, more surgeries pending, doc appts or tests like MRIs, biopsies, etc. every day past three weeks, etc. The people shopping in the supermarket, WM, etc. probably think the crazy lady with the cane is nuts, even though I go out with hair, make-up, nice long cashmere coat, etc, or maybe they would be calling the loony wagon for me lately!
Yes, and there are actually municipalities which are trying to reduce road signs as people just don't see them after a while.
I'm a compulsive reader. As in, I read every darn thing everywhere. I once went quietly nuts on a long road trip when I realized (as a kid) that now I could read, but I MUST READ EVERYTHING, EVERY SINGLE SIGN... arrgh.. Most everyone else starts early to screen that autistic behaviour out, obviously. So don't feel so bad. P.s. I even read every comment under videos on Utube lol.
@@carolr7333 Hey! I walk with a cane and I also mutter, talk or sing to myself in public too, often due to exhaustion and as a way to keep myself going...oh and to remind myself of things I need to do/get as my memory is poor! I too am always made up, wearing nice clothing etc, but I'm sure they just think I'm some crazy weirdo...but I'm usually past the point of caring lol 😆
@@slinkywhippet oh yes, I forgot, of course, to remind myself, or just exclaim in a store 'sh#t, I forgot to call x before' lol. The meds don't help but I often need them, at least until things get fixed, akt methods work, etc. Feel better, get better, and take care. In my prayers (I pray for all suffering ppl and animals daily, when I forget my daily good morning prayer i get a blue jay or cardinal. Always! No matter where .
Worked retail management for year but got sick of being treated like crap. Now I work in a bank...yeah, it definitely worse. My favorite is the guys that call screaming that I stole their money. “No sir, actually, your account is frozen because you owe $18,000 in child support”
I would have picked up the candy wrappers and said "Whoops, you dropped these, here you go :)" given a big smile and put them back on his table.
Same!
He probably would have thrown them back on the floor
Absolutely 💯
Oh I LOVED when people would say “I’m never coming back here.” My response “don’t threaten me with a good time!”
And the one deliberately droppin the candy wrappers would have cleaned that up himself and I’d have stood there and made him do it while I explained to him “this is not how you act as an adult and this is why you are cleaning up your own mess.”
When I visited the US, I found the greeters at the stores rather freaky. But then, I am British: we’re not keen on over-familiarity!
They're also there to discourage shoplifting. Harder to walk out with the merch when granny's there watching the door.
This lmao I mean I've been in a couple stores here that have this same thing (also British) and I swear to god if it becomes more widespread I'll just do all my shopping online.
It was worse when I went to America as a shy kid and had to experience it for the first time lmao
One time had a customer upset with me because his child was locked in a fitting room. The child in question was a toddler and the father had let her walk around unsupervised while he was shopping for clothes.
That’s one thing I hate the most about working retail… forcefully having to upsale as if the managers or store owners have ever done it themselves consistently with each and every customer. The day I see someone in upper management on the floor, 8 hours straight repeating the same script they tell their employees to robotically do and push sales with a “genuine” smile and upbeat attitude is the day that maybe, just maybe 🤔, I’d reconsider on how this really improves customer service.
Can’t wait to quit retail for good.
I'm completely with Charlotte on that topic. I only buy suits in store, literally everything else is online. Forceful sales professionals make me slashy.
What's worse is that some companies will write you up if you don't upsale.
Whenever I go into a store that tries to up sale, I do not return.
I hate people up selling to me.
I worked retail for SO MANY YEARS!!! This video was great! Once had to call security to remove a woman from the jewelry store I was working at. She totally lost her shit because we didn't have her watch battery in stock. I even offered to go to a different store and buy it for her and I would put it in her watch for free and she started screaming and swaring. She said I was a lier because when she bought the watch she was told we could change the battery for her when needed. Crazy!
I love your intense direct eye contact for littering candy wrappers.
Worked in a Antiques Boutique within Bergdorf Goodman’s in NYC. I sold an emerald bracelet for $28,000. (stupid crazy)
Never pushed people to buy items but was genuinely excited about this bracelet. It was beautiful and I love emeralds.
The next day one of my coworkers came in and declared I was taking credit for her sale.
The day before she did show the couple many items from behind the counter but they didn’t purchase anything because she was so desperate and was pushing a sale on everything she showed them.
Just a quick suggestion to anyone who finds themselves in high end sales positions such as this, never push the items.
Be more interested in knowing the clients and have fun talking with them. 😊
(btw, I gave the harpy credit for the sale because it didn’t matter to me)
There must have been some way that definitely showed who had made the sale, so claiming to have made the sale because you talked to them at a different time, but another associate actually made the sale is absurd. I guess it's because I've never worked in a place where people are supposed to fight for sales.
One of the things that made me fall in love with my husband was that he always was a big tipper. A few times he even tipped $100 on a small tab. We're not wealthy by any means but we had the money at the times he overtipped. Most times we hand it directly to the server so it doesn't go into the till at all. These servers and busses (yes,we tip them too) work so hard and always are friendly and smile. Life's hard. Kindness makes a huge difference! I believe in karma as well. It makes me very happy when we can share our blessings. Love ya Charlotte ❣🌹
Have you ever considered the possibility that by treating people like beggars you might perpetuate them remaining that way, instead of their employers having to pay them a decent wage?
I've done the "bad" tip. Left the change to the nearest dollar...think it was like $0.38 on an appox $80 bill. She didn't even deserve that. Place wasn't busy other then her friends/co-workers. We where literally the only customers in her section. Took almost 30 minutes just to get menu's and drink order taken. 20 minutes to get those drinks and food order taken. My friend and I ordered streak, the women we where with order pasta dishes. When the food showed up, not 1 of us had cutlery to use. Zero offers to refill our drinks.
And she did what the waitress did. Followed us out to the car to return the tip. Yes her manager got a phone call. And the whole entire story of how disappointing our visit had been. Offered us coupons...my reply why do I need them, I'll never be returning.
I've also tip $5 on a $1 coffee because that waitress never let it go before half a cup before offering a top up.
Morale of the story....don't expect 15-20% tip if you're only going to a 1% job.
I loved this video. I worked in customer service so long, this video made me so happy. Please make it a regular thing.
The juiciest story from retail I've ever experienced:
1. customer, buys a hoover in a very busy, understaffed and focused on ''serve as quick as you can'' store
2. customer comes back within a few weeks to return it
3. You ask if anything was wrong? The customer says no, it was a present for their daughter, but she got another one in the meantime and didn't want it
4. The box looks not opened, you don't think of checking it. The hoover goes back for sale
5. A few days later you find out someone has tried to buy this hoover, discovered the hoover was used, full of hair, dust and crap.
6. That was the only hoover in the store and they demanded 50% off it (you are allowed only 30% off). After the manager says no and apologises it shouldn't be on the shelf, the customer throws an open can of soup on the manager while filming it...
But shouldn't the new customer rightly be able to return it for a full refund since they got a new product used with hair, dust and crap?
5:46 There was a mom letting her kid watch an iPad on full volume like this AT THE PEARL HARBOR MEMORIAL.
When I worked retail, I was written up so many times for not reaching sales goals. As a customer, I hated being pestered when I went into a store. If I needed any help, I would ask for it. I treated our customers the same way...and they appreciated it. We had people who had a location closer to them come specifically to our location because they knew they wouldn't have to deal with the annoying salesperson hovering or pushing extra add-ons at the cash register. I know one location would practically hold peoples' products hostage until they bought an add-on, so I never went there to shop, even if they had what I was looking for.
I remember the old days when you went into the Ladies (or Men's) department at Eatons and asked the nice sales person for what you wanted, and they showed it to you and actually waited on you in the fitting room. It was so wonderful.
As a mother and someone who likes fine dining (preplague), we've eaten out with our child from a week after they were born.
If they got fussy or started crying, myself or their dad would take them outside and calm them down, do whatever changing or feeding that was needed.
1. Because I want to enjoy my meal.
2. Someone else letting their child bawl and scream really pisses me off to feck and back
3. Therefore I'm not going to put others through my baby screaming
My child would always eat out with us as we were alone in central london and had no family or friends to babysit.
At toddler age, they were always in a high chair that we owned by Phil and Ted which G clamps to the edge of a table. It's got a 5 point harness as well do the little buggers are going nowhere. But again:
1. If they got fussy or annoyed they'd be taken outside by their father and a conversation about a lack of ice cream would happen and then they came back and behaved.
2. I taught them manners as soon as was possible and rudeness to a server was NEVER acceptable and when you give them consequences they learn those manners quickly.
3. Children watch their parents and treat people how their parents treat people.
4. Servers are not babysitters.
5. electronic devices are not babysitters.
Age 5 and above.
1.Can understand need for manners and what they are.
2. Should have been taught manners and know how to use them.
3. They should not be allowed to handle food which others may also be eating, such as a buffet.
4. I hate when parents fail to do all of the above so I make sure my kid has never done them!
Having a well behaved child, who can be taken to the best restaurants in the whole world, means that they usually get taken down into the kitchens and get to sit at the chef's table being fed taster desserts.
Our favourite place to eat is Claridges. It's a 7* hotel. We first went there with our baby when they were 8 weeks old. Every 30 minutes a teapot of medium warm water would be replaced, without even asking for it, so that we could warm up milk for them. I'm a slow eater so whoever finished first would take our baby and cuddle and everyone taking turns so that we could eat too.
There is NO reason for any other parent to think otherwise.
AND TREAT YOUR SERVERS WELL.
I've literally had meetings where, the person opposing my client had treated me like crap, when I was working as a server, to pay my way through Law School. They didn't remember me but I sure remembered them. I took such pleasure making sure they lost their case.
As someone who gets sound migraines from any high pitched loud noises and kids high pitched screams, I thank you for being a fantastic parent! I wish more parents followed your example. I have had to leave restraunts many times due to parents that won't stop their child from screaming at the top of their lungs in a restaurant. I have had kids give me 3 day migraines, so it's not just a run of the mill migraine for me. I hope other parents see your post and follow your shining example!
@@khowler I've had someone's kid pull down my curtain rail from the wall and they've spat in my husband's face and the parents did nothing.
Little sh&t was going to try spitting on me. So I grabbed all of the saliva and gob that I could in my mouth then blew a raspberry at him, covering him in spit. Never tried it again with me. He got expelled from nursery school!
Had another friend's kid kick me. I said if he does that again I'm kicking him back. He did and I kicked the little bugger. Obviously not really hard or anything that would bruise, just a short sharp shock to the system. He never did it again either.
But then we had an autistic kid who lived near us and he and his older brother woud come round and play with my child. The little one who was autistic never got invited anywhere. Which is sad as he's a lovely kid. And he'd get bored and gaming and happily spend the next two hours posting the same letter through our letter box. Coming back in, getting it, and repeating for two hours. Yeah it's weird but he's happy, he's having fun and he's safe.
Parents learn how to ignore their own kid's noises but I totally agree with you, Kids screaming is like a drill to my head.
People are such idiots.
Wow you really have in your hands...long ass comment
@@Vickygarcia73 sadly reading and attention spans are dying out I've heard. baaaaaaaaaah...
Here's an interesting bit of reaction. I'm in a wheelchair and usually, the very first thing I see when I go into a restaurant is a sign at eye level to me saying, "Please Wait To Be Seated." I usually point at the sign and tell the person there, "Too Late. I'm already seated." The joke always seems to start the laughing and fun throughout our visits. Or, around the holidays I wear my roasted turkey hat and have these poor folks trying so hard NOT to laugh, they usually fail... Sometimes very messily. I'm an evil person!!! MUHAHAHAHA!!!
One time I literally told a customer that just because they didn’t read it doesn’t mean it isn’t store policy. They asked for a manager and I was able to smugly tell them that I WAS the manager and (in sickly sweet customer service voice) said,” I’m sorry you weren’t aware of our policy, but we do have signs up to make people aware. Unfortunately we won’t be able to help you today”
The policy was literally her trying to return a Christmas tree and lights after the holidays and said she “just didn’t need them any more”. Yeah, no shit dude.. we can’t return seasonal items because once the season is over NO ONE needs those things anymore 🙄
LOL Charlotte!!! That stare when picking up the wrappers....Looooool, I'm dead! Love you!
Dude, buffets were freakin’ disgusting BEFORE the Pandemic. “ The customer is always right!” the most misused phrase ever.
Exactly. Whoever came up with my phase was NEVER in the service industry
That's why you watch the chef and when they bring out the freshly cooked food you grab it. Though I'd prefer not to go at all gotta have a back up plan.
@@carolinewilson4354 It should be some customers are always right. The rest are just entitled pricks.
It's now abused by some people.
I feel like I liked buffets but also was cautious. When you really think about it you come to realize your immune system maybe getting hit hard at a buffet.
I thank all the powers that be that I can buy almost everything I need online and have it delivered whether from Amazon or other stores. Even groceries! I don't have to deal with traffic, deal with over-worked, terribly stressed, or simply completely self-absorbed people. Of course I miss running into nice folks that way too but the ratio of negative vs positive experiences "out there" make me feel entirely okay with being a hermit.
I went to the mall last week and it was like a Turkish bazaar, people are desperate to make sales. I was accosted outside some kind of skin care place. I am never going back to that mall. Sad for those who work there but we expect to not be harassed in Canada when shopping.
There's still the delivery person, particularly with the groceries. I always ask after their day; hope things are going well re. The "Rona" issue, and occasionally we'll quickly natter about the weather.
3:30 this is one of the reasons I'm glad to live in Alberta. Alberta made it a law that everyone no matter what the job is has to be paid minimum wage
"You know who knows better!?"... I love you Charlotte!!🤣🤣
The part at the end where you reference in clothes shopping about having to try 3 different sizes even at stores you already know your size in, just bc sizes vary so much for women even in the same size and at the same stores, is soooo relatable !!
When I first started working in food service, I always asked my boss to pull my drawer out so I could count it at the end of my shift at the time I was scheduled to clock out for the day. After doing this for about a week, I was finally told that I was being unreasonable and in food service, you can’t expect to be let out on time/when you’re scheduled to leave for the day. That’s when I learned that my personal boundaries and needs mean absolutely nothing to the company. I feel significantly less guilty for calling out on days I was too depressed to get out of bed because 1) I was dealing with some personal things and couldn’t afford therapy off of my $8.25/hour wages and 2) they treated me like absolute garbage.
Working retail made me become a truck driver. So now instead of dealing with annoying customers from behind a register I have have to deal them while they are behind the wheel with a cell phone pressed to their ear telling the rest of their Karen community how annoying they were to some other retail workers. THERE IS NO ESCAPE!!
A truck almost ran me off the road this evening. He was tailgating me in the right lane so I moved over into the middle. In front of me was a car going slower because traffic slowed down. He almost hit that car and pulled in front of me, into the next lane and into the carpool lane. If my car hadn’t had sensors I’d not have known he was pushing into my lane again. The speed limit was 70 mph. I was going about 65 because I could see the slowdown ahead and the car in front of me was slowing. Dude was a menace and an asshole. Cars all across the highway having to slam on brakes. It was a miracle nobody crashed into anyone else or him into them. I’ve had WAY too many bad experiences with trucks and getting worse. Was a time when if you were on a road trip, you were safe if you stayed with some truckers on the road. Not so much now.
@@debshaw680 you have 100% right and then some: I used to commute to work, on a rather dangerous and packed segment of highway (I had similar experiences more than once, and I hope you're ok).
I had more than my share of truck drivers that are downright dangerous and shouldn't be allowed behind a wheel.
And "regular" drivers are no better.
But, despite understanding where you come from, vomiting all that rant on the first person that writes "I'm a truck driver" in a comment section, as if he's that one specific driver that almost hit you...
No offence, but it sounds a little too random, honestly...
Also, for OP: you have a weapon against the phone&drive Karen community... a very powerful horn!
If they can't hear, they can't be on the phone... 😈😈😈
Drive safe (and possibly not too reckless)
I worked at PetSmart a long time ago and had a lady yelling and say "I'm never shopping here again" and then slam her PETCO card on the counter. We all laughed our heads off as soon as she was out the door.
I have SOOO many retail stories from over the past 20 years.
Did she get mad because you told her she couldn’t keep a betta in a vase? XD
My son when I picked him up tonight from work: "Whoo hoo! I got out early!" I point at the clock - it was 7:45. He was scheduled 11 to 7. "You're 45 minutes LATE!" "Well, it feels EARLY considering the last 4 days I didn't get out until NINE!" Yeah. Tell me about it. I'm the one waiting for you, drinking tea in the truck while waiting because we don't know if you're going to be five minutes or two hours.
Retail, especially at Christmas is the worst! I once worked at a small accessories store in a mall and it was Christmas Eve. We closed at 6 and I had plans to have dinner with my in-laws at 6:30. It had been pretty much dead for the last hour, so I had counted out and had the gate pulled down halfway when it was five til 6. I was running the vacuum and these two older ladies came in (I also had turned off half the lights)...they looked around a bit, then literally stood there with a pack of earrings, discussing who they could split them up for. When it was nearly 15 minutes after 6, I said "Look, I have plans with my family in 15 minutes and I'd really like to not miss dinner with them. The mall is closed and I need to leave." I was so done. They apologized and bought the earrings (thanks for making me even later because I had to recount the register because they paid with cash), and then acted surprised when they saw the lights were already turned off in the mall. I felt like yelling "It's effing Christmas Eve! You've had all year to get your shopping done! GET OUT!" Never again.
When I worked in retail our shop didn't do refunds and I sold a woman a perfume set for her mother then she came bk saying she'd changed her mind I explained to her that we don't do refunds but she could have exchanged it for something else she went mental sating we should of told her we didn't do refunds I pointed out the three signs in the shop that said it and on her receipt but she just got more and more angry but think what made it worse was that I found it all so funny and was smiling the hole time knowing that no matter how big of a tantrum she had she wasn't going to get her money bk 😂🤣😈
In Japan, the waiters and also store clerks practially scream their greeting at you. If they work on re-stocking some shelves and you walk by - they will just simply shout "WELCOME!". I've never worked in a store, but I think they do it every few minutes, just to greet any new poeple inside the store. At first I was reeeeally annoyed by it - but I got used after living there and now I am kind of missing it. So yeah, I'd be happy if the people in a store would greet me here in Vienna like they did in Japan, because it shows me they are available for questions or if I need something (they usually are just standing there and waiting to answer questions XD)
The not-needing-to-tip is another thing I really miss and love about Japan. But also, I like how tips are handeled in Austria. Mostly you are expected to tip, but for example as a student it is not expected or you can tip less. Because we know students are always broke haha I mean, the wage still sucks for waiters, even here where the pay is a bit higher, but I hope it doesn't suck as much as it seems to suck in the US/Canada.
It took 3 years working in retail to turn me from an introvert who hated confrontation to an extrovert that ended up doing confrontational conflict meetings and resolving. And I enjoyed it.
LMAO @2:33.. I'm sorry, but I thought I was the only one noticing. 🤣😂
TIPS stands for: To insure prompt service. Candy wrapper guy: I would bring out a bucket, set it on his table and tell him his mother doesn't work here.
I was dying when Charlotte widened her eyes and stared into my soul as she was role playing the passive aggressive picking up of sweet wrappers! 😂😂😂
Me too! She is so funny!
"Oh, no! It looks like you dropped something." Passes the wrappers to the customer.
Years ago, when I worked at a sub shop, the creepy owner (he used to watch us from behind pillars) said we had to follow the formula and stop adding extra veggies even if the customer asks. It gets expensive, but we were also supposed to make the sub the way they wanted.
We had to tell them "I will add the extra olives this time, but we have to follow the policy after this." One lady started screaming at me. The whole food court turned to look at her. I just kept working and quietly said when she stopped screaming,"I don't make decisions around her lady. I am a peon. I told you that I added the extra olives this time. I do not make enough money to stand here and be screamed at for something that I was told to say. If you have a problem with the policy, please tell the owner. His number is at the cash." She actually looked at the ground and apologized.
That was the only time I have ever spoken to a customer like that. I didn't yell, my voice was cold and I enunciated every word. I don't get angry often. I am quiet. I am patient. I quietly get angry. I have seen people turn white when I have gotten angry. I apparently stare through them while their blood turns cold or something, so I have been told.
My manager came from prepping food because she was afraid I would walk out and quit. I told her she wasn't losing me that easy and continued slapping veggies on the subs and hoping that some of the people in the huge line would go to McDonald's.
It's all a matter of degrees, I guess. At our local Subway, if we ask for some extra veggies, they will add a few. If you were to ask for any more than just a few, you are charged extra for it, just the same as if you ask for more of the meats or cheeses, which is stated quite plainly on their menu board.
I LOVE YOU! ❤️❤️❤️❤️ You always save me when times are just horrible! Thank you for all the work and dedication! You are super cool and cute and beautiful ❤️❤️❤️ greetings and hugs from Ukraine 🇺🇦
I freaking Love her little giggle when she showed that horse meme 🤣🤣🤣🤣 so cute!
Girrrrrrlllll!!! I was HOLLERING at your suggestion to pick up the candy wrappers around the guy, staring at him, tryna make him uncomfortable! YAAAAS!!! How petty and passive aggressive of you! 😂😭🤣😆
I wished the “Manager: Says exact thing I just said” one was true when I worked in hotels. Most of the time, management would reward the guest for their stupidity/abuse for fear of a bad review. Then I would get in trouble for, you know, holding up the terms and conditions of the hotel.
This... Occasionally I had a great manager that would back me up whenever possible, but too often they don't and it feels like crap.
This is my current job and I hate it. Don't tell me to tell people one thing and then when they have a bitch fit karen blowout you give them what they want?? Just rewards horrible behavior and that's why our customers suck.
Yep, pretty awful feeling. Especially if the manager says some version of 'just given them what they want/just do it' and the Karen smiles smugly and you know you're going to have to go through this again next time.
4:56 - that's exactly why I flatly reject buffets even before the pandemic. Even if the food looks fine and smells great, you never know what random dbag sneezed all over it or worse.
Or using their hands...barf me out
At one of our cities food markets,
my husband was going to the buffet section to grab lunch.
There was an elderly man there
taste testing all of the different food dishes.
My husband decided to go to the frozen food aisle after that. 🤮
That's what the sneeze-guards are for.
hope you’re doing better charlotte :-) love ur vids & you never fail to make me laugh
You hit the nail on the head, I shop online for the same reasons.....annoying shop workers or people trying to sell stuff or start a conversation, I just want to pay and leave so leave me alone!!!
I had a funny experience in a mall today. I was in the waiting area at a Brow Bar (threading place), and the whole store front is glass, so we're all people watching while we wait. There's a janitor mopping up something and he place those "wet floor" signs around the area. This guy (let's say Kevin) is talking to his companion, paying no attention to what's in front of him, and walks right into the janitor's cart. He then starts yelling at the janitor for having his cart "in the way." The janitor points to the signs that Kevin had passed before he ran into the cart (while not looking where he was walking), but Kevin just gets more upset, yelling, " don't you be rude to me because your s***'s in the way!" As Kevin starts to walk away, he notices the ~10 people in the Brow Bar looking at him with disgust, Kevin says, "what the f*** are you looking at?" Half the people around me, as if on cue, all raise their hands and flip Kevin off. It was beautiful watching him storm off!
Retail is just hell in general.
Pre-global situation: Sam's Club had multiple salespeople talk to you about your electrical provider as soon as you walked in the door. I learned a few words in Darija (Arabic, Spanish, French language combo). I would tell them in Darija "What? I don't speak English" They would get quiet and just shake their head no. Worked every time. Eventually the regulars just avoided me.
That’s genius. And it has to be a rare-ish language or someone might speak it. I used to think I was safe with German, nope
@@tsfbaf303 Just use a swiss dialect , you'll be fine
@@altergreenhorn I just put on my strongest of strong northern irish accent. We open our mouth and we just sound aggressive apparently.
Saying to someone in Northern Ireland the phrase, "I know where you live" is a threat normally, which means they're going to come burn you out of your house.
Ah yes, a street person type in Inverness, Scotland asking me for money... thank God I am Canadian and have passable French :)
@@Chahlie I'd actually buy them food. This is something I've always done with homeless people when I've had money. Those who refuse are often professional beggars, especially in central London. I'd see the gangs dropping off the Romanian girls in the begging spots for the day as I'd walk to work.
No real homeless person has ever refused food or smokes. I'll buy them lunch, smokes and a pouch of tobacco, as they can trade the smokes and tobacco.
One winter we'd all gone down with the flu and I was on crutches after rupturing a disc in my back from cough so hard. But I was the least sick so went out to get essentials. I was ready to collapse and sat down at an outside chair for a coffee shop. The staff wanted me to move on. It was a few days before xmas and raining. i don't think that they were going to be getting more customers sitting outside in the rain in freezing cold december when they're closing in 30 minutes.
The local homeless chap saw this happen and packed his things up and helped me get back to our flat. People from our block of flats had walked past me, knowing I lived there and was clearly struggling and ignored me.
I used what power I did have to get him into a programme that gave him six months of accommodation which allowed him to keep his dog. He was also offered a lot of therapy to assess why her ended up on the streets and help to deal with and move on from any issues he did have. He then had the opportunity to train as a plumber or electrician and he is now an electrician. He now is married and has a son.
He finally told me that he was on the streets because he was in the first gulf war and came back scarred with PTSD and didn't cope and there wasn't any help mentally back then and he ended up going down the path of drink and drugs. Well one man saved because he was still a decent man.
Not exactly retail, but clients showing me pictures of models in magazines, saying I want that hairstyle......
When I pointed out the hair extentions , and for the model to look like that probably took 6 hours and 4 people to do, I'm incompetent......🤷♀️
Oh and they probably expect it to cost 50 bucks...
I'm seriously watching this a year and a half later because I need more Charlotte so I'm binging the back catalog. Love the comment about leaving work when you're scheduled off. My current job posted in our online chat that we should all leave as soon as possible after our shift ends. They actually want the best for everyone, not to take advantage of people. 😮
It is so satisfying to make someone uncomfortable after doing something wrong😂
This is quite wicked but we were working at a coffee shop. The parents let the kids run riot and didn't try to restrain them. So when the kids started ripping open the sugar packets and gulping down the sugar, we said nothing. We figured that we'd let the parents deal with the sugar rush later.
Interesting strategy.
Or add it to their bill.
Sugar rush is a fallacy.
@@iconoclad That's good and bad news - we did feel a little bad after they left.
@@psa921416 We'd have loved to but we didn't charge for sugar so they were able to refuse to pay for it.
It’s been just over a decade since I left retail work and so glad too. Some people come in these stores looking for a fight and they usually target retail workers to take it out on as if we were dubbed community whipping posts. And management would always take the customer side even when they agree they were wrong. And the pay was just added slap in face too
I am the manger at a retail clothing store and I could literally go on for like 273 hours straight on customers who just are the worst. I love to watch these videos cause I know I am not alone in dealing with the Karen’s of the world 😂
Same here but sometimes the people - no, the Karens - shown in the videos make my blood boil so much and that is saying a lot when I have just come from work and dealt with all those mf Karens myself.
i do this at work XD stare right at the customer that just dropped a pile of clothes onto the floor, pick it up in front of them, put it back on the hanger and back in the right place... the amount of embarrassed looks on the customers faces when they realise their own laziness is priceless.
You nailed this one. I worked in retail for many years after college and I have seen most of these types of people! Keep bringing us laughs and enjoyment! I hope you are doing well! Take care and Be safe!!
I was going to a drive through the other day and there was a sign in front of the drive through that said, in so many words, the customers will not be allowed to mistreat the staff. I watched as a Lexus pulled up, read it, made everyone behind him back up, and left. He apparently was only going to mistreat the staff. People suck.
What in the absolute heck? Like he needed to read the sign to understand that's bad??
I worked for a lawyer who would always call me in at the end of the day to do overtime...unpaid! He chose me because I was single and didn't have a husband and kids to go home to. Neither did I have time to sit for two or three hours after closing nearly every night working for no pay. I left as soon as I could.
Food service workers should be paid a living wage LIKE EVERYONE ELSE. Getting a tip is not any different than getting a bonus.
Having had family members engaged in the hospitality industry, I agree with this.
Thinking of how those restaurant owners are going to keep their profits up while doing so causes me to imagine meals costing twice what they cost now and less reliable/friendly service. My brother once told me that “tips” was actually an acronym meaning “to incentivize prompt service”. So if the incentive is no longer required because restaurants are required to pay a living wage what will that do to the level of service?
Just asking.
@@davidguidry657 we don't tip in Denmark and the service is fine, because service is part of the job. forcing servers to rely on tips is a stupid system that only benefits the owners. Yea he food is more expensive, but so is the wages.
lowest adult hourly wage here is around 20 USD, and that's included all kinds of health benefits you can imagine
So I'm from Australia and yea don't get the tipping thing. People should be paid properly from their employer its not up to the customer to pay staff. I'm a chef have my own Cafe my workers are paid well because without them I'd be screwed
@@Lollyblackness we love this for you and about you! Must be why you like Miss Charlotte; good people recognize good people. What’s the name of your café and where is it? If I get to travel to Australia, I’d love to stop by.
esp because the servers in canada also have to share tips with the back of house who get paid min wage or higher
I feel this so much!! I've been in retail since I graduated in 2006 and I'm soooo over it. That's why I'm finishing my last semester of college this spring and getting my accounting degree so I can the efff out of dodge!
You are WONDERFUL! THANK YOU FOR BEING THE LIGHT IN MY DAY! LIVE YOU GIRLY!