DUMB CUSTOMERS That Prove Common Sense Isn't That Common - REACTION
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- Опубликовано: 27 июл 2022
- DUMB CUSTOMERS That Prove Common Sense Isn't That Common - REACTION
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Hey ya'll! Today on my channel we are reacting to some DUMB Customers from RETAIL HELL. If you've never worked in customer service, you should probably watch this video to learn a little mroe about what it's like putting up with Karens every single day! Enjoy :)
#dumbcustomers #retailhell #entitled #entitledcustomers #entitledpeople #customers #customerservice #reaction #charlottedobreio #react #reactionchannel #charlottedobreio #charlottedobre
Hi, I'm Charlotte Dobre. I'm an actor, reactor, singer and sometimes (not really) comedian. On this channel I do reactions, commentary and occasionally I crack a joke or two. I upload daily, usually 7 days a week, unless life gets crazy or I get lazy. Come hang out, it's a good time.
Edited By Kelly Paoli
kellypaoli...
End screen song:
Take It All Off (Feat. Charlotte Dobre, Sam Klass) - Defunk
open.spotify.com/track/3S6FXA... 
Развлечения
"Obviously I trust my staff over customers....." YES!! The world needs more owners/managers like that!
Hello, greeting from tom cruise 😍😍🥰
A lot of places are like that now. This whole "customer is always right" nonsense has been getting phased out for a couple of years due to a lot of customers being utter idiots.
and never judge people by what they wear. just because someone is dress like a 80's prostitute and standing on a corner, does not make her one. she might be a he and a cop named Yates.
Thank you to anyone that gets the joke without looking it up.
*Exactly what I thought too! To myself I said.. wouldn't it be AWESOME to have a boss like that?!*
People like this really embarrass me
~my very religious Muslim mom
but yea, why he gotta embarrass us like this lmao
I was behind this crabby lady at the grocery store and she kept telling the cashier to double bag her groceries and then reminding her over and over. She had been really curt and rude, so I finally spoke up and said, "Ma'am, everything has been double bagged like you asked!" She asked, "Do you work here?" I replied, "No, but I can count to two." LOL afterwards the cashier thanked me for sticking up for her.
Lol, awesome!
I hope they charge for bags then...
As a french person, all my sympathy goes to the last customer asking for « green lemons »
We have no word for « lime » in French, we literally say green lemons, I learnt that lime was a thing when I started playing among us, this person could have been me >
Green lemons = lime in French. #themoreyouknow love this fact actually.
Thanks for the clarification. I had considered an unripe lemon could be green as an orange starts out green.
Mon dieu! I didn't know
Limon is Spanish for both lemon and lime as well.
@@samanthas2280wrong in spanish Lime is Lima
OMG!!!!! I work at McDonald's and we had an elderly man sit in the drive through staring at the menu for a good 5 minutes before he was ready to order. He then asked for the "Whopper" and we had to tell him that McDonald's doesn't sell them. 🤣 Poor guy, he probably had to look at the menu for so long because he couldn't find the correct burger. There was also another person that walked into the lobby (not on my shift) carrying a Burger King bag and a Burger King receipt yelling at us for forgetting to put the onion rings in her bag....
Oh, man. Rough day! lol!
I thought the quarter pounder deluxe was a whopper with cheese
6:38 reminds me of a story I read where a customer refused to put out the cigarette in a store, despite being told to do so by a cashier. The manager was told about the situation, who had zero Fs to give. The manager grabbed a fire extinguisher, approached the customer, and told them "If you don't put out that cigarette, I'll assume you're on fire and act accordingly."
🤣🤣🤣
I love this! I would get out the fire extinguisher, too.
I like that manager. I hope I never have to work retail again, but that's a resonse I would love to give.
Did the manager get to use the fire extinguisher? 😏 I really hope so!
@@najadahmer4862 unfortunately, no. The customer put out their cigarette on the floor and left, vowing to never return and with the famous "You just lost a customer!"
I worked in a candyshop in the ice cream section. A mother told me their child had a nut allergy and asked what ice cream was nut free. I said that all of ice cream was made and packaged in an cross touch factory so that none of them was safe for those with food allergies, and it was probably unsafe for them to be in the store since they were standing next to the pralines and turtle display... whose primary ingredient was nuts. She then proceeded to yell I was being difficult and she just wanted cold ice cream on a hot day for her daughter. I insisted I didn't want to serve her due to possible medical liability. Luckily my manager backed me up.
Wow and lucky me I'm not allergic to nuts. Also I'm a ice cream type of person here.
Hello, greeting from tom cruise 😍😍🥰
@@tomcruise7298 do have to make that clear it’s in ya name
@@sophiaganesh4666 wow,yes
so tell me how long have you been my fan?
@@sophiaganesh4666 send me your email let talk more better on google chat
Lol I’ve had only one job in customer service and it was still enough to learn that it doesn’t matter how many signs you put out, how bright they are, or how many languages they are in, people will straight up ignore them. The first one just proves it
I totally agree. All the information they need on our business website and Google listing but they still wanna waste our time and ask about things they can easily find out online.
For the lady who works in a game store: after ten minutes, just kick the asshole out! I had to do it earlier today to a guy that was making extremely not-ok comments about my employee (also, I’m protective of her, as she is my *sister!* I will cause bodily harm to defend my little sister) The customer was getting very rude, nearly belligerent when I asked him to please leave my store.
I just got lucky that three of my favorite D&D nerds showed up. All three are in the Army, and are very muscular, and quite tall. And they see myself and my sister as their adopted siblings, and will not allow anyone to cause us grief.
Game store worker is 1000% NOT the a-hole!
I play MTG and my brother pokes fun at me and makes a comment when we pass my local game shop. It’s lighthearted though. He would actually sit down and play a game with me. Everyone has different hobbies. 🤷🏼♀️ He would never say anything rude to others though.
Some people just don’t get the appeal of it all.
@@sagelinngrace I definitely don’t really understand MtG, but I really enjoy the art.
I heard that "the customer is always right" was originally "the customer is always right in matters of taste" - if that's true, it's really unfortunate how badly that phrase has been butchered to turn against service/retail workers....
That's interesting. It's like the saying: "curiosity killed the cat", which I heard it was originally "curiosity killed the cat but satisfaction brought it back".
every saying that people use nowadays, they only say the first part
effectively making the actual meaning of the phrase, to be the opposite
customer is always right..... IN MATTERS OF TASTE
only a few bad apples.... SPOILS THE BUNCH
pull yourself up by the bootstraps (this one is funny because that's the whole saying, but they think it means the opposite... can you actually pull yourself up by your shoelaces? no? exactly)
Yep it's from the restaurant industry...
You are correct. It originally meant that a business should cater to the wants and needs of it's clientele. In other words, if customers prefer a certain brand of bread, you should stock that brand. If there is a demand for plus sized clothing, you should carry plus sized clothing. Etc. It did NOT mean that the customer is literally always right.
@@breadfan_85 huh? No it have always meant that people at a restaurant can send food back based on their preffered taste.
You are talking about supply and demand.
I'm vegetarian and I am the one responsible for checking if a restaurant meal has meat. If I'm unsure, I ASK.
On the rare occasions in which a restaurant menu doesn't show that a meal has meat and I order it, I politely ask for something else. Never a problem.
Yeah... I am a vegetarian and I had exact thing on my mind!
My sister is a vegetarian and wanted to make sure the sandwich she wanted didn't have meat, but overlooked that the salad had bacon on it. The waitress pointed it out and my sister was very grateful.
You’ve never had a problem because you are polite. As someone who has worked in a restaurant, I know I was always willing to help a polite customer as opposed to one throwing a tantrum.
Exactly. If I'm not sure I always ask if it has meat and if it does I order something else.
yep. if you don’t know what something is, or even if you aren’t sure you ask. Sometimes people are annoyed or treat you like you’re dumb “no that doesn’t have bacon” bc it’s something that usually doesn’t but it’s better to check if you’re unsure. It’s on the person who has dietary restrictions to find out what’s in what you order BEFORE you order it.
I actually said the holiday one to a customer once. I was sitting on the ground trying to piece together the Christmas display after a super busy thanksgiving shift and a older white lady walked up to me, stood over top of me and said in the most condescending tone "Oh, I can't believe they have you working on Thanksgiving. Its such a shame they have you working." Before she could turn around I said "Well, when people like you stop coming in maybe we can have the day off. But here you are." And I went back to doing my job.
Also had MULTIPLE people go through that drive-through and yell at me because I couldnt get them a coke and burger. Id tell them this isnt wendys (they were right next to us) we dont have coke and these people would tell me that we did sell burgers and sodas because they order them all the time. Eventually they would figure out what I was saying and then actually look up from their phones to take in the surroundings. 85% of customers are stupid as hell. 30% of those people are only here because we put warning labels on everything.
Why does it matter that she was white?
My first job was at a movie theatre. I worked there when “Bad Santa” came out - parents would go purchase movie tickets at the machines instead of the human-staffed box office tills and take their kids in (obviously never having bothered to actually read the rating or movie synopsis) and then come out and scream at us because it wasn’t family-friendly.
Same thing happened with foreign-language movies with English subtitles.
So we started assuming everyone was an idiot who didn’t actually read anything other than the movie title and would proactively warn them. One day some lady went on a rant about how I was faithless heathen when I highlighted the rating and violence in “Passion of the Christ” as she dragged her 9 year old son in.
Damned if you do, damned if you don’t!
I’ve heard: ‘you can have all the degrees you want, but when one lacks logic, reason and common sense, their education means nothing’. And I couldn’t agree more!
@@Cynophileandavianenthusiast I agree that they’re different, but I don’t know if I agree that intelligence is a part of a person’s nature. Pretty sure Charlotte’s video proves not everyone has natural intelligence.
As a teacher with a master's degree, I have met some colleagues who got me wondering if they got their degree out of a cracker jack box!
@@jenniferwentland1736 Intelligence is having the ambition to learn and retain information. Yes, there is a genetic factor but it's like a plant that you water and take care of. If you continue to water and take care of it, it will thrive. If you ignore it's importance, it dies. It's the ambition you put into something to where it's noticable. Surprisingly, there are many intelligent people out there who do not apply themselves or find things relevant. That's the environmental aspect. Kids who are never encouraged because of their circumstances; socioeconomic class, mental or physical disorders, ethnicity, inadequate teachers and parents, etc. So sad.
@@jenniferwentland1736 Intelligence is definitely part of a person nature. Things like common sense, logic, expansive thought, reasoning and a wider perspective can not be taught. But as you said not everyone possesses that. As they say common sense is not that common
I know that’s true. The things I have had to explain to college students including why you don’t eat raw chicken, why you don’t walk into oncoming traffic, that there are signs in front of you saying what it is, when we are all cleaned up that means we are closed not going to another building and no we aren’t going to serve you, I can’t serve food and clean one of your messes at the same time. I could go and on.
The “dietary restrictions” story brought back a memory of a Jewish friend I met as a teen. Her dad told a funny story from his youth in New York. His first job was working in a deli in a neighborhood with a very mixed population, and as a result they had a kosher counter and a non kosher counter. One day a Hasidic rabbi came in, pointed to some ham in the non kosher case and said “I want a sandwich made out of that corned beef”. The kid said “But rabbi, that’s not corned beef, that’s….” The rabbi cut him off with “I know corned beef when I see corned beef, and I want a sandwich made from THAT corned beef.” He got his sandwich.
he prob knew and wanted the ham. Played dumb to be able to eat it, and not look guilty. He rather appear stupid, than guilty lol.
Yeah he knew what he was ordering
@@tyffaneelavely8087 The kid knew that the rabbi knew what it was, and the rabbi knew that the kid knew that he knew, but he really, really wanted that forbidden meat. If any adult had called him out, it was just an unfortunate mistake.
In Israel, pork is called "white steak."
There are all kinds of technicalities and polite "I know I'm not seeing what I'm seeing, and you and I both know it, and we're going to agree that I'm not seeing what I'm seeing" types of dodges.
My grandpa's friend growing up kept kosher but never told them and always said the popcorn at their house always tasted better than at home
We live in the Midwest so you know where this is going, our popcorn (to this day) is popped in bacon fat, but since his family were reasonable when they found out they just told my great grandparents and got profuse apologies on both sides, one for not knowing and the other for not telling
For the man who walked into the gaming store and started dissing on the product and customers: I am pretty sure that guy was a secret fan, and walked in trying to figure out a way to connect but terrified of showing his true self. He was being ridiculous in how he handled it, but I bet you that underneath all the bravado, there was someone in there who was dying to play.
I once worked at a small restaurant. A group of carnival workers came in. Ordered food, complained about the orders, had me go back to the kitchen several times, yet are just about every crumb of food. Then when I tallied them up they freaked out at the total. So I had to go through and explain each individual charge, showing them the corresponding prices on the menu. One woman actually complained that her salad was cold. Had to have the owner come down and tell them to pay and not come back. I was fairly new at the job and it kind of freaked me out. They were just trying to get free food. 🙄
in case anyone wants to know... the whole phrase was "The customer is always right in terms of taste." Meaning "no Karen... I'm not going to allow you to use an expired coupon. but if you want to buy a $300 hat that makes you look like a floor lamp, I won't stop you."
I worked at a bar and restaurant, they had the best sign.
Bar rules:
1. The bartender is always right
2. Refer to rule one
I can't tell you how many times I heard I'm friends with the owner. Yet, they didn't know he was sitting getting drunk at the bar. While he sat there, though, he was a customer(who i could throw out and not get fired) who paid for his drinks and tipped well.
🤣 best comment award goes to
In case anyone wants to believe random bullshit by a random person on the Internet, go ahead and believe Patty.
There is no evidence for her claim, none. This is a rather recent invention, this "It was originally this". Nope, it was "The customer is always right." Lots and lots and
*lots* of *hard* evidence for that.
THIS
He's using the wrong side of the calipers to measure the inside of the hole. Calipers measure I.D. 'inside diameter' and O.D. 'outside diameter'.
That one gave me a chuckle but sadly happens way too often!
I am sure you know Jeb but just to clarify for Charlotte and others. The other side of the tool is for measuring the ID (Inner Diameter). The picture is showing the person using the Out diameter side to measure the inner diameter of the tube.
Thank you. I didn´t know that 😀
bit concerning she didn't get it
You’re the true mvp! I had no idea what that was. Lol 🤣 Thx for explaining!
The amount of people asking "Are you open?" when the door is unlocked, the lights are on, I stand in the front greeting them and the OPEN sign is BLINKING above the door really frightens me.
In contrast to that: the amount of people who wiggle around the floor sign blocking the door and come into our Café while the lights are out and the tables and chairs are stacked asking us “Are you open yet?”
I once ordered a meal, lol. Told the waiter my order, and I'm allergic to x and y. First comes out with x. The second time comes out with y. Got it right the third time. Still paid for the meal I eventually ate. Manager felt bad and gave me a chocolate dessert for free. Never threw a fit and still tipped my waiter because he was nice and shit happens. Karens can suck it, being nice has its perks and you don't end up with spit in your food.
My introverted ass would be too scared to even tell the order is wrong, if it was me I’d get it packed and give it to someone else 😂 that’s just how introverted I am.
My exes Mom once ordered chicken soup with no chicken. Order came back with just clear broth. She said she want veggies to the soup. Came back with veggies,not the veggies she wanted,came back with broccoli, Did not want the broccoli she ordered. Finally the waitress ask what she really wants. She said I want a table for 10 on Sunday. She wanted the bill to be paid on the house. Manager said no. She spent 3 grand on a lawyer to sue the restaurant. Did not win😂
as someone who worked in food service for roughly 20 yrs, i can tell you that its extremely rare for a customer to be right; i keep that in mind when im the customer
The "customer is always right" thing was invented by the founder of the Ritz Hotel who had customers who were so wealthy that if they didn't like his business they could open up a competing one across the street and put him out of business just for giggles. Most people are certainly not at the Ritz hotel, and most people are certainly not that wealthy. So as far as I'm concerned, they get the service I feel like giving them and they'll like it lol
I hate the "customer is always right" thing. However, I AM always right. As in, I order exactly what I want and don't flip a shit if it's wrong but I do expect it to be made right. Considering I order everything plain or as close to plain as possible, it does get old when people can't be bothered to look at the screen and actually save themselves work and me time.
@@mage1439 unlike you, i can admit that from time to time, as a customer, i am in fact wrong.
you sure your name isnt karen?
@@1369Stiles If you read my entire post and that's your take you have a lot of problems. I never get loud, I never make a fuss. Times I've even thrown the food away instead of bringing it back to get the right stuff. Yes, as a customer I am always 100% right, because I am polite and as non-intrusive as a customer will ever get. But once again, I personally feel that looking at the screen to make sure you're not fucking up an order is the least a person can do. That is literally the only negative connotation that exists in my post.
@@mage1439 Hello, greeting from tom cruise 🥰🥰
I’ll never forget this one day from my old retail job…a customer called our store looking for our store…while in our store 🤦🏻♀️ my favorite part was when his partner told him to turn around and I had to stand there with a straight face while saying “Glad you found us!”
🤣😂🤣
I worked in a call center as collections for a cell phone provider and my favorite dumb customer story (so oft repeated I can't remember if it happened to me or not) was someone wanting to pay cash... over the phone... by reading the numbers on the bill. They couldn't understand why that wouldn't work. "Because the money would still be in your hand, not ours," didn't make sense to them.
I worked at a Walmart neighborhood market for a year and this would happen a lot. One thing that really bothered me and my coworkers was that a customer would go to the self checkout and go to pay and ask us why it wasn’t taking their cash and we point to the signs saying this self checkout is CARD ONLY. Every once in a while someone would be using that CARD ONLY self checkout and say “It didn’t give me the cash back I wanted”. We told them the same thing, it’s CARD ONLY. They would respond "I know. I paid with my card. But I wanted cash back." We would be like "It's card only. No cash at all. No paying with cash and no cash back. Something is jammed in there and the cash part doesn’t work. One time this person was like "I wish I knew that before I paid. Now I gotta buy something small to get cash back.” and almost used the same self checkout again.
Same. Circle k here.
I've made that mistake. Not paying attention, so embarrassing.
@@pshaw8406 some of us would make a point to go over and tell the person “now this one is card only” and they are like “okay.” Some people somehow don’t realize that even tho they are paying with card they also can’t get cash back. 😂
As a person that lives in Europe, I think I am qualified to say, YOU ARE NOT ALLOWED TO SMOKE IN RESTAURANTS
(yes, in super specific circumstances it could be allowed, but I will be shocked if I see someone smoke indoors)
My exact reaction. I was like, what Europe are we talking about?
In certain restaurants in JAPAN you can smoke, (I think it's most restaurants actually but don't quote me on that), but I've never heard of an abundance of establishments all over Europe allowing people to smoke inside
As an European person myself, I confirm! Not indoors!
Some years ago in Portugal, people could smoke in restaurants and bars, but they changed the law to only be able to smoke in reserved areas but most restaurants just decided it was easier to just ban smoke altogether. Honestly, I'm glad people can't smoke in restaurants now, cause I hate smoke and I don't want to be forced to be a second hand smoker.
Sounds like they might be from one of the states in the US
For the machinist joke: The customer used the wrong side of the measuring tool. You are supposed to measure the inside of the pipe with the top part, so he was basically holding it upside down 😂
I was just about to explain the caliper! Glad to see someone else got the joke lol
@@quentinstayskull2464 dude I was thinking definitely a civ
Thank you! I loved Charlotte's reaction too. I had no clue.
I'm guessing the bit they're using is for the _outside_ of the pipe, right?
if so many of us didn't get it either, the customer photo its somewhat understandable... though now that I think about, they are working in construction
Just imagine the backlash a restaurant would face, and rightfully so, if the staff just assumed dietary restrictions of their customers based on presumed religious believes🤯
I work at a specialty shoe store and I have some mind blowing stories. The one that sticks out the most was bringing out a pair of slide in sandals for a customer. The customer looks at the *slide* *in* *sandals* , and asked how they were supposed to get in them. 😔
I worked at Subway in Australia a LONG time ago so since we don't use feet we got the 'how long is a foot long' a lot. My colleague came up with the best answer after a while with me foolishly explaining how long it is in centimetres... when they asked he just held up the bread and went 'this long'. Matthew, understandably, left Subway after he finished his engineering degree at the local university. I hope he's doing great in life because he deserves it.
So how long is it ?
Actually this question is not that dumb in countries that use the metric system. We don't have subway here but if we did and they had that sandwich and for some idiotic reason would offer a "foot long" sandwich, I promice you 100% of the customers would ask "how long is that?". And rightfully so. So maybe the customer that asked that question was simply from a diffrent country and din't know how long a foot is. And I actually think that displaying the length of the bread is a great idea.
@@winwinmilieudefensie7757 30.48cm According to google, slightly bigger than a standard ruler.
In Brazil, (where I live), Subway is measured in cm... don't know why Australia kept the foot measure
But is the sandwich actually a foot long ?
The green lemon thing is actually pretty common. I worked with a Hispanic manager once and she said in Spanish they call them both limes so she couldn't remember which ones were lemons yellow or green.
It's the same in french, citron(lemon) and citron vert (green lemon). I really think that the person wasn't a native English-speaker. It's just sad to mock someone because they don't speak perfectly another language.
You're right: we have "limas" and "limones verdes"; also, lemons are actually green before ripening and turning yellow., so I think that even in Canada and the USA there must be green lemons.
Yeah, I was beginning to wonder if I'd gone crazy from singing "bird of the green lemon tree" as a kid.
@@teamobi3327 Even pumpkins are green at one point!!! 🙃
I'm from DR and I just came to the comments to see this explanation. In my country all lemons grown in the country are green and usually smaller in size the yellow ones, common in the US and Canada, are exported. We also have limes or "lima" which is a completely different fruit, is bigger that a lemon (about the size of a small orange), green and have a different and sometimes sweeter taste. Many countries call fruits many different ways or have fruits many different colors, to judge a person intelligence based on the color of a fruit, tells me more about the lack of culture of the person judging.
Having worked in Retail for the past 25 years, I have soooooo many stories about dumb customers but I'll just share this example for now.
I used to work in a Travel Agency that had a mobile phone shop next door. I can't tell you the amount of times I had "customers" coming in trying to buy a mobile phone, even though the first thing you see when you walk through the door was a rack of holiday brochures.
I used to work in a mobile phone shop and people would regularly walk in wanting the screws on their reading glasses tightened, the shop was called Optus (a well known mobile service provider in Australia) and they thought it was an optometrist!
I answer the phone at the walmart I work at If a customer ask for something and I say we do not have that then ask me if Target has it.
To be fair, in some places travel agencies sell pay as you go type phones 🤷🏼♀️🤷🏼♀️🤷🏼♀️ I’ve been to some abroad that sell prepaid phones (bc some foreigners want a phone while traveling- they don’t want to risk possibly messing up their phone with a new sim or just want a separate number while having their current number available too)... also if u were right next to a phone store and had the issue multiple times, then I’m guessing signage and such wasn’t clear 🤷🏼♀️
The onion soup one reminded me of my serving days. This lady once asked me to “drain her coleslaw” before bringing it to the table because “it was too wet last time”…
This one time I was hungover as hell and decided I wanted to get me and my husband food. He wanted a baconator so I drove my tired ass down the Wendys and started ordering. I told the women I wanted a baconator, she asked me to repeat myself then there was a long silence, the lady just politely told me they didn't have baconators because THIS WAS A DAIRYQUEEN MAM. I have never been so embarrassed.
That rude gaming customer reminded me of when I was in Torrid one day shopping for clothes and this one guy came in with his girlfriend and he said really loudly "oh, is this the big girl clothing store. Damn, all you thick girls trying to look cute." He went on and on and said some really inappropriate things while his girlfriend looked embarrassed and he was asked to leave. I think he was in the store for less than 2 minutes.
If my boyfriend ever pulled something like that while I was in a store, I'd have very loudly torn him a new one. He basically insulted his own girlfriend, as well as everyone else in the store. What an a-hole!
@@lokicooper4690 Yes, yes he was.
If my boyfriend said that shit in the store I was shopping in he would leave the store as my ex.
So what did his girlfriend look like?
This was more of a language barrier and heavy accent thing, but my friend had a customer ask her if we had any "spare goose". It took my friend a second to realize she meant asparagus, but the customer couldn't say it correctly. It was very adorable
A couple years ago, my family went to a local steakhouse. My mom ordered the sirloin and asked the waitress if she could get it without the garlic butter as she is highly allergic to garlic, the waitress said yes. Thirty minutes later the waitress came back with food and there was a lot of garlic butter on mom's steak. When mom said something, the waitress complained and basically blamed my mom saying she should know better than to order something she can't eat.
The guy who asked for “french onion soup, no onion”, I can top that:
We had a lady come in when I worked at Bread Bread Cafe and ask for broccoli cheddar soup and asked if we would remove all of the broccoli. I don’t know what was dumber: that or the fact that we literally had to ask a manager if we could tell her “no”.
Service industry is the worst form of gaslighting. You have to verify with the manager if you can use common sense or follow the company policy all of the time and get written up for making assumptions.
Hello, greeting from tom cruise 😍😍🥰
Hello, greeting from tom cruise 🥰🥰
When I was a barista, I had a man very insistently demand a no-foam cappuccino. I just made him a latte rather than argue with him. Had a woman say, when I asked if it was for here or to go, tell me she didn't want it in a cup. There was much back and forth on this until I finally said, "Look, I need to put your beverage in something. If you don't want it in some sort of cup, a bowl is the only other option." I still don't know wtf she actually meant, but she finally just took it in a to-go cup.
One time I read an item and it said "bacon" so when I ordered, I said, "please no bacon." I got bacon anyway. I let them know, politely. They where extremely apologetic and I felt bad. We all felt bad. I did not leave a shitty online review. That was that.
S@*&! happens
The opposite usually happens to me I pay extra for bacon and then don’t get it.
I usually say don't, get it, and they take it off instead on making another. You can where it used to be. I don't eat bacon, don't have it touching my food, stress that point opon ordering. Removing it doesn't change the fact they made it with bacon.
I used to work at Tim Hortons and the amount of people who ask the drive thru for a burger was astounding. The best part? The ones who would respond to us "but McDonald's is right there, can't you just get it?" To Tim Hortons employees
if i was in your shoes i wouldve said "why dont you get McDonalds then if its close by? you said it yourself"
I worked at a sandwich wrap/smoothie place once. A woman asked if our smoothies were all natural. Without missing a beat, my smartass co-worker says, "No, they're man-made." I had to turn around and dip into the back room so she wouldn't see me cracking the f*ck up. And the joke evidently went right over her head, because her follow-up was, "No, like, I mean are they made with real fruit?" XD
As a Manager that works in retail, I cannot even fathom some experiences I've had with customers. There's been times I have NO IDEA how to respond to someone due to sheer stupidity. Oh? an employee isn't being as friendly as you want? well that's cause we have to deal with the most rude and ignorant customers imaginable. TLDR; Please be kind to people no matter what job you work... kindness goes a long way. Most of us don't get paid enough to deal with your crap :)
I AGREE!!❤
A bigger lie than "the customer is always right" is "I'm a lawyer". Dealt with that on the weekend. Checked with the LSO ...not a lawyer! Now they want her info because she's trying to blackmail using that.
or "I'm a personal friend of the owner!"
@@franl155 I like when the person they're talking to IS the owner.
@@taylordavis5398 - lol yes! There was one EP who phoned the owner [listed in her phone contacts as "restaurant owner" without specifying the actual restaurant], held the phone to her ear and then announced that the owner had just said that the staff member she was complaining about had just been fired - said staff member being the actual owner!
You know.. the actual quote is " the customer is always right in the matter of taste"
Heck yeah....turn that in pro revenge.
I own a small bakery and attended a market as a vendor. We sold jumbo cookies and cupcakes for $5 each and often sold out within 2 hours of the 4 hour event even when we bring more and more.
This lady came up to our table with a stank face and informed us our items were over priced because her friend sold “bigger cookies” for $5 and theirs look better than ours. I just smiled and nodded. She eventually bought a cupcake, but not before informing me that she was going to return it for a refund if it wasn’t up to her standard 🙄
She came back like 10 minutes later to inform me that it was the best cupcake she had ever eaten in her entire life and she purchased more cupcakes AND cookies because she wanted her husband and daughter to try them before we sold out 🤦🏾♀️
I never understand why people feel comfortable telling a business owner that their product isn’t worth the price. You don’t know what goes into creating something, how many hours are behind each product, the cost of production. Who are you to tell me I’m valuing myself too highly?
If you feel like the price is too high, no one is forcing you to shop there 🤷🏾♀️
The no smoking thing is particularly frustrating for me. I use to work retail and especially during the holidays ppl try to smoke and vape in the store (guess they they thought we wouldn’t notice if it was crowded or something) we also didn’t allow vaping in our store, there was a nice clear sign and everything. We had one employee that had pretty bad asma (spelling? Sorry) and every time someone came through with a vape it would set it off. We’d have to basically carry her to the back and get her inhaler. Once we even had to drive her the hospital. But it was almost impossible to explain to the entitled twats that was the reason u can’t do that in stores and one person even got very hostile and accused the poor girl of “being too dramatic” when she’s literally struggling for to breathe
Part of it has to do with how companies have advertised vaping 🤷🏼♀️ I have allergies (much like your coworkers asthma, but not quite as bad)... I took a youth bus in another country (that doesn’t allow smoking in most places) and when I asked the drivers assistant to ask this one guy to stop vaping by the bus door when we would stop for petrol or bathrooms (the vape smoke would billow into the bus), she replied, “it’s not smoke” 🙄🙄🙄🙄 despite the fact that smoking/vaping wasn’t allowed ON the bus, it was okay to basically vape in it while stopped 🙄🙄🙄🙄 she also assumed my concern was with the smell (not the toxic 💩 coming from it) and also told me it “smelled good” (he smoked candy scented vapes) so she didn’t know what the big deal was 🤦♀️🤦♀️🤦♀️🤦♀️
Asthma is no joke. 😢
i once worked as an accountant for a property managing firm. one of my clients called and had a total fit because supposedly half the pages of his invoice were missing. i calmly asked him to turn around the pages (the pages were printed on both sides ...)
Years ago I worked at the YMCA and this one lady told us the vending machine "ate" her dollar. We were confused because the vending machine only took coins....apparently she folded up her dollar and put it in the coin slot. SMH
💀🤣 ded
I worked at the Y years ago and I loved it ♥️
in that case id give her a dollar and tell her not to do that again. stupid but maybe she cant read :P
There was a woman in front of me yesterday at Starbucks who ordered a coffee drink with skim milk and caramel . She then proceeded to ask if they had sugar-free caramel. Guess she doesn't realize that caramel is just burnt sugar! Good for a laugh!
There's meat-free "meat". So the confusion isn't as crazy (it is crazy, of course) as in The Olden Times™.
Sugar-free caramel is a thing. I don't know how actual "sugar free" it is but it is something they do, well by me they do at least.
Yup, there is sugar-free "caramel"
I used to work at and manage a couple of gaming/comics stores in the Houston TX area. I dealt with idiots like that all the time and had no chill with them. I knew a couple of them from high school and they were bullies then as well. I can honestly say that people like them give game/comic stores a bad rap when it comes to customer service.
I was at a coffee shop I frequented on a regular basis. I worked with tourists all day so the barista and I had some stories. Right in the middle of our conversation about dumb questions a woman came up to the counter and said, "What's the difference between a strawberry smoothie and a strawberry banana smoothie?" Without hesitation, the barista replied, "pork chops". The lady said "oh" then ordered the strawberry smoothie. These people vote and reproduce.
Omg XD
Lmao that’s a great answer!!! Lol 😂
Good response.
She probably got the joke but didn't think it was funny. And if you think tourists ask dumb questions find another job. You're very condescending and unpleasant, I wouldn't want you as my guide to a place I've never seen before.
@@weasley2o13 Being a tourist doesn't mean you are allowed to leave your brain at home while you go on vacation.
I once had a customer complain to me that her SPINACH smoothie is green. I thought that nothing could surprise me after that.... until another lady yelled at me for not explicitly disclosing that there is sugar in our FRUIT smoothies - and no, she did not mean added sugar, no no, she complained that there is ANY sugar in a fruit smoothie. Yes, I did explain to her that there is no added sugar in our smoothies but yes, there still is sugar from the fruit, since fruit naturally contains sugar. She did not comprehend the concept of sugar naturally occuring in food and accused me of lying to the customers and not disclosing contents.
When my eldest child was still in her teens, one of her jobs was working in a Booster Juice (Canada - a chain of Juice and Smoothie bar). I was ordering my beverage when I heard the women yelling at my child as the smoothies they just purchased are sweet. In which my child replied "Yes, they have Peaches, Watermelons and Mangoes in it, as you requested." The women screamed "I didn't ask for Sugar in the smoothie!" It went quiet. I think no one knew how to respond and defuse the situation.
Had a bad day at work that day and just wanted a smoothie while waiting for my child to get off shift. After I paid for my beverage and still no one had said anything. I loudly replied "Fruits grown here on Earth have natural sweetness called Fructose and Glucose. Mangoes and Watermelons have one of the highest contents of both." Then I sat down, opened my book to wait for my order. She didn't say anything, just ushered her family and walked swiftly to the closest exit. After a few seconds I heard snickering. Then one customer who was ordering his beverage said "Um, No Sugar, ok. (In a teen-cheer leader accent). I looked up they were giving me thumbs up. I just wanted to vent & that did the trick.
Wait until she hears about sugar canes
I get customers on a regular basis demanding products that we never even sold but apparently "they got it here last time" or "they always get this thing here". Even when I tell them I've been working at this place for 5+ years and we never had that product, they insist that they got it here "last time" 😂
😄 That's usually true, but I as the customer was actually right once recently when trying to get something in a store. Last year the Dollar General store about 2 miles down the road sold me my usual Dollar General witch hazel, 2 bottles. Had been buying it there for a few years since I nightly use it to reduce itching & redness on my face (sensitive/allergic skin issues) after washing & before I moisturize. So I use it up pretty quickly & theirs was half the price of the brand name & cheaper than the Walmart store brand too. But then that month they finished clearancing out all their stock as they were moving into a newly built bigger location just 1 mile down the road. So 3 months later when my 2nd bottle was almost gone, I go into the new location planning to get more plus a couple other items. No store brand, only the brand name & it's now even more expensive. I figure with the high demand for hand sanitizer due to the plague, it's not surprising that other items with alcohol in them are on backorder, so I ask the clerk if she happens to know when more of the store brand will be in. She insists that there is no store brand witch hazel, they only sell the brand name. I tell her no, there definitely is. It comes in the exact same bottle as their alcohol & has the same little yellow flag symbol with "DG" on it, only it clearly says "witch hazel" & "14% alcohol by volume" on it. I still have some in my cabinet, I just want to get more before I run out. She again insists they never had a store brand of it "& she knows cause she's worked for them for 2 years!" Well, I kept checking back & no more ever got stocked. Asked a different clerk who said "Well, some things changed when we moved, maybe it's in a different place?" Yeah, that clerk did remember them having it, just wasn't sure if maybe it was no longer with 1st aid stuff. I had had the same thought & also checked the makeup & bath sections too, just in case. It later comes out that the store just decided to stop having their own brand for $2 when they can sell the brand name for $5. So, the 1st clerk was trying to gaslight me. Now I buy the Walmart store brand. Instead of getting a small profit off me regularly, now they get none cause I'm not paying $5 per bottle!!
I started a new job at a muffin and coffee store. It was my first day. I took a man’s order: a blueberry muffin and a medium coffee. I handed him his order, he paid and walked to a seat nearby. He came back a short time later quite irate and asked “Is this gluten free?” I said no, and he went nuts telling me he was celiac and would now end up in hospital and lose at least a weeks work because I gave him a muffin with gluten in it. He went to great lengths in such a condescending tone to tell me he can’t have gluten. He told me he’d been coming there for years and EVERYONE knew he was celiac and couldn’t have gluten.
Now, a few things….there’s a distinct difference in the texture, flavour and size of gluten free muffins verses regular, and he’d eaten more than half of it before he came back. If he ate them so regularly he would have notice the difference even before he took a bite.
Second, he didn’t ask for a gluten free muffin! He ranted on an on about being a regular and how I should have known.
I was getting really, REALLY annoyed with him. I said to him, “Have you every seen me before?” Of course he had to say no. So I said, “Then how would I know you can’t eat gluten? Your picture’s not on a wall out the back like some wanted poster marked cannot eat gluten. And I’m not a mind reader!” I don’t ever remember seeing him again after that and I ended up working there for almost two years.
I’m at an age where I don’t take that kind of attack from anyone! Customer service is an industry that tests the patience of even the easiest going person! I still work in customer service (though no longer food) and I still don’t take crap from customers.
Ive worked in customer service for 2 months only, as a student during summer vacation.
Got me motivated to pursue higher education because id rather DIE, than be forced to work there again. MAJOR respect for anyone that can.
I'm certain you are courteous always and respectful and tip well.
I once worked as a customer service rep for a cell phone carrier, it was the most horrific job I've ever had. 8 hours a day being talked down to or even yelled at. I'd rather shovel $hit 8 hours a day!
@@lauriebarcome8365 same. Poop over people every time.
I used to be a customer service rep when I was 16 for a photography studio and I’d always deal with parents calling then screaming/demanding where their photos were (we took pictures for seniors in HS since they have a different photo in the yearbook).
One lady called already annoyed and exploded on me in the middle of saying her order was already shipped, saying I was fucking up her divorce by not giving her the photos right away, resulting in her ex-husband and their family were accusing her of hiding their son’s senior photos. After she finished ranting, I tiredly repeated what I said early and she calmed down. She ended the call with, “oh I hope this didn’t ruin your day” and I cheerily said “oh don’t worry about it! someone’s did the same thing you did earlier, so my day is already ruined. I deal with this daily.” She was quiet for the remainder of the call and silently hung up after I finished helping her.
I worked in a comic book shop when I was pregnant with my first. I never, ever had a person come in like that. I got the best treatment by my fellow comic, gaming, anime, etc folks.
I would of been pissed myself.I am really into that stuff myself and I know my local card shops would not tolerate that either.
I work at a grocery store. The oddest thing that continuously happens is customers come in with a different grocery stores flyer and then get mad when we don't have that item/ deal. We don't have the same colours either, we're green and they are red so I don't understand how the mixup keeps happening. I guess they get it in the mail and just go to the closest store which is us...?
When I worked at Donut King a lot of years ago I had a customer ask the price of our thick shakes. I told him and he promptly said to be that McDonald’s (which was across the food court where I was working, and it was ALWAYS crazy busy) has theirs $1 cheaper. So I said to him; “Well, you have a decision to make. Do you want your thick shake now, or do you want to wait in line for twenty minutes and save a dollar?” He chose to save a dollar! 😂
I used to work at Home Depot. I had a customer ask where the extension cords were. I worked in customer service, not in that department but was free, so I told him where the cords were and followed him to that department to see if I could answer any other questions. He looked at a couple different cords, and seriously asked me "How long do I need it?" My first thought was to respond, 'One hour'. or maybe 'five hundred feet'. but I calmly said, it depends on the distance you need electricity from the outlet, yet he kept repeating "Yeah, I understand that, but how long do I need it?" Fortunately some one from the electrical department walked up, and I passed him off on him .....
Sometimes you feel like punching them in the head.
Worked at a drive thru in North Carolina. A tourist told me he was on vacation here to see the leaves change. Then he asked me when we were going to change them because he was only staying another week. And I told him jokingly that I had no control over that, and he got really mad at me.
6:06 Remember when Toronto was arguing about (shock!) Sunday shopping in the early 90s? I was working at a store on College St. on a Sunday and a woman comes in with a big "NO SUNDAY SHOPPING" pin on her shirt. I look at the pin, look up at her and without even missing a beat, "then why are you in here?". Her reply: "That's not the point." Jesus christ woman. It is the _entire_ point.
The comment where someone asked why they have you working on holidays actually reminded me of an encounter I had at the restaurant I work at.
It was Mother’s Day in a few days and we were not going to be open that day as we are closed on sundays.I had a man call me asking if he could make a booking for Mother’s Day , I said politely that we are closed that day. He then asked in a rude tone “why are you not open for Mother’s Day?” I responded by saying, “sir , us staff here would like to spend time with our mothers too”.
That shut him up pretty quickly
I am kosher and a vegetarian. My in-laws live in the middle of no where so I tend to just eat vegan when we visit them. We went to a dinner and I ordered a salad that only had like 4 ingredients in it. All of which were vegetables. I then received a salad with both meat and cheese on top of it. I confirmed with the waitress that is was the green salad that I ordered and I had to show her in the menu that it did not have ham or cheese listed as ingredients before I then asked for a new one because I could not eat it. I tried to be a nice about it as possible, but if something comes with ham and cheese, it should say so.
This! It happens that sometimes things contain meat which don´t belong there, it happedned to me that my vegetarian sandwich had bacon in it, i gave a feedback to the market. They apologized and that was it. But he definitely shoudl have been nicer about it or check his food first.
I try to keep kosher. So I went to a coffee shop and ordered a cheese and tomato toastie. There was an elderly lady sitting at the table next to me so she heard my order. My order came out and it had ham in it. So I said I ordered a cheese and tomato toastie not a cheese and ham toastie. The waitress started arguing and I said nope that's not what I ordered. The lady said she didn't order that. So they redid my order.
@@footyfan101ful Yea, like I try to be nice, but if you make a mistake I am not going to just eat it and pretend like it is fine. I will say please, but I will make you fix it.
@@aninfinitelyvixxedvip6 No matter how load you tell them NOT to add what you didn't want, they would add it anyway because they thought that's what I asked for. 😒
@Sloth Dance I'm the one paying so I'm not paying what I didn't order.
I am SO sick of the blackmail by review culture. I also think that most consumers are smart enough to discern that at least 20% of the b*tchy reviews are from blackmailers.
I certainly write off any negative reviews left by people who were obviously entitled assholes.
Never watch reviews, I am my own judge.
Also; I very rarely leave reviews, especially when asked for one by autoreply
I read reviews, knowing there's no place, however wonderful, without at least a few bad ones. E.g. about the 1500years-old curch of Sant'Apollinare - masterpiece od Byzantine art - in Ravenna (something worth of going there crawling), I read a couple of bad reviews like "They didn't let me in with my dog" and "It's a church; they shouldn't charge an entrance fee; what if I just wanted to prey?".
When looking at reviews, I normally sort by worst review and then see if the bad reviews are reasonable or assholes (it’s normally easy to tell). If the bad reviews are only assholes, then I’m pretty sure it’s a good business or product.
ikr i had a smart manager at a subway who was not putting up with anything. he got a bitchy call and i walked back and forth listening to him derail a stupid conversation over and over again. from what i could hear he kept askig if she had the receipt. first she lied. he said bring it in, then well replace. alot of hangups. then he said "if you dont have a receipt you have no story, bye." that dude was awesome :P
While working at KFC in my youth, a customer legitimately asked me, "How many wings come in the 4wing meal?"
Good thing it was a drive thru order and they couldn't hear all of us laughing hysterically inside the building.
Once had a customer asking me what the difference was between an hot coffee and an iced coffee. It was during my first few months of working in a coffee shop and i still can’t believe it almost a year after
Just had to share. I lost my job during the pandemic and took a temporary stint at a grocery store on the Oregon coast. I was stocking shelves one evening, and a man came up and asked me if the store had firewood for sale, which they did as the Oregon coast gets a lot of nature enthusiasts and campers. I pointed him to the front of the store to the stacks of firewood near the doors. He then asked, "Is the wood flammable?"
I stared for a moment dumbfounded. "Uh, yeah, wood is flammable."
He nodded satisfied and walked away. I felt so puzzled by the question.
Just had to pop in and say I'm from Oregon too! 😂 Also pretty funny story.
No its a special type of not flammable firewood 🤦♀️
Yay Oregonians!
And it’s people like that that keep starting all our forest fires 🤦🏻♀️
2 words
Seasoned firewood
In his defence I have been sold wet punky wood that’s so wet and rotted it wouldn’t burn and if it did burn it took FOREVER to get it going. That’s probably what he meant by it 😂
To be fair about the foot long subs. I remember reading some article about how a person bought subs and started measuring them and found out they were only like 10 inches or so. When he brought it up with either management or the customer service hotline he was told that foot long was just like a figure of speech or slogan and not to be taken seriously. Since that mess though Subway made a promise to have them end up 12 inches. Or at least that's what I think. Also maybe they were foreign and dealing with the US measuring system is still a little vague.
thanks for the info. especially the hint about the customers being foreigners. most people use the metric system and are not familiar with the US system. A foot is 30,48 cm :D
I think it was more of a generalized moron remark that he didn't know how long a footlong is. We have many of them in the U.S..
There was a lawsuit about the length of a Subway foot-long (along with the tuna issue....).
Additionally, specifying a sandwich is a foot long still doesn't give enough detail about the size of the sandwich. Is it 1/2 inch wide? 3 inches wide? What about height?
@@WeAllLiveInTheTwilightZone Probably was, but even if domestic could still also have been someone with developmental disabilities or some such. Never rightly know.
I remember this from ages ago.
AT 18, I worked for a blueprint company. Part of my job was to package the original drawings and the copies for them to be delivered to the Architect. When one of them received their package, they called the Owner and claimed that the originals were missing and he was going to charge $25,000 each for the 6 sheets that were lost.
The owner checked the jobs and came to me to question. When I said that I DID include his originals, the owner ripped me apart with the "Customer is always right" speech. While he was enraged and screaming at me, the Architect called and left a message with the receptionist "I found the originals."
No apology ... the Owner never took up for the employees.
that last picture was my everyday working with customer support. I had a bunch of stories and my friends loved it. I adored my job with all my heart, never a dull moment!
I worked retail for many years, my favorite comment was “Doesn’t it suck working on a holiday?” My response was always “Not as much as shopping on one”
I’ve been in retail for fourteen years now, and I get asked daily: where’s the bathroom? There’s a downstairs?! 🙄🤦🏻♀️ Yes, you can tell by looking out FRONT. The day I leave retail for a new job will be the day I attempt a backflip.
Oooo that one really ticks me off. I hear it every year. "Why are yall open on Christmas?" "Why do they make you work on Christmas?"
Because YOU'RE here. Believe me, I'd much rather be at home with my family, but since you're not, I can't be either.
I don't even give those people a pity laugh. They get silence from me.
I am so happy to work most holidays. I do not celebrate many things, the only holidays I need off are Halloween and Yule (I'm a pagan). Rest of the holidays though? Gimme that extra money.
So when people try asking me, "why are you open on Christmas eve? This is ridiculous, why aren't you mad?" I get to tell the patients, "I'm making time and a half right now, I'll work any day of the week for that."
I worked at a bookstore in college in the 80's, and we also sold a small amount of school supplies for convenience. Notebook paper, pens, pencils etc. A woman picked up a pencil sharpener off the pegboard, brought it to me at the register and asked "is this a pencil sharpener" now mind you, the packaging had Pencil Sharpener printed on it in bold, black letters. I said to her, "No Ma'am it's a change purse" as a joke. She laughed and said, "oh, okay" put the pencil sharpener back and left. I laughed so hard I almost peed my pants.
I legit had to explain what tax was to an older Karen… you would think she in her 75 years on this planet that she may have encountered them at some point in retail..🤦🏼♀️🤦🏼♀️🤦🏼♀️ then proceeded to yell at my manager who I had called to help me try and explain that I had in fact given her the correct change and my coworkers. She was told not to come back🤣
To be fair in some states they don’t have sales tax... also in some countries they include the tax on the price tag (so say it’s €14.97- that actually has the tax included, vs most places in the US, if it says $14.97, you pay that plus sales tax) 🤷🏼♀️ I’ve had several foreign friends complain that they don’t have the tax included on the price tag here in the US like they do back home 🤷🏼♀️
A friend of mine used to work in a restaurant/café with 2 floors and on her FIRST DAY a woman got angry at her because she had to walk downstairs to fetch cutlery since the ones upstairs needed to be refilled. She DEMANDED to be given a pastry as “compensation” and immediately grabbed one. When my friend told her she couldn’t have it for free and would have to pay for it the customer THREW IT IN HER FACE AND WALKED OFF.
The French onion soup one: I GET IT! A family member of mine cannot eat onions due to having survived colon cancer and can no longer properly digest onion among countless other things, but LOVES French onion soup. A restaurant we frequent gets that request by MANY people and we have never been made to feel bad about it,
You know the broth itself is also made from onion. You can remove the big onion bits but you'll still be eating onion.
@@Cyb3rM1nd the issue is that they can't break down the pieces of onion, not an allergy or anything. If it was pureed it would be fine too.
@@ckee8437 would doubt that. I also have survived colon cancer and I cannot eat anything with garlic or onion juice/puree or anything that comes from the plant. That is because of the type of carbohydrate chaines that (not only onions) consist of. They cause severe bloating and diarrhea in many people, not only people with colon cancer. the rest is just fibre which is actually healthy for the colon. I drink psyllium husks in water everyday for extra fibre to keep my colon doing its thing.
You should warn your family member that they are hurting themselves with that onion broth. Please have them ask their oncologist to be extra sure because it's supposed to be "treated" like an allergy (almost, I don't think trace amounts or cross contamination is that bad but defo not onion broth)
True story. Bear with me it's a bit long. A few years ago I managed a garage. A dad called and made an appointment for his daughter to get an oil change. When she comes in I explain that her car's manufacturer recommends synthetic oil and I told her the price and the time the car would be ready. This was around 11am. Her girlfriend picked her up and they left. She came back just before closing to get her keys. Shortly after she leaves her father called me screaming, then her mother. It took a while for me to understand what they were so angry about. Apparently they believed she was gone 7 hours because the oil change took that long. I tried to explain the car was ready an hour after she left but she picked it up later. They called my boss too. Initially we bith assumed this was all because they saw the $19.99 oil change commercial but their daughter's car got $69.99 synthetic. People will treat other humans terribly over that $50, which is why we carefully explain and get a signature beside the price authorizing the service. Each phone call I'd try to politely explain and they kept yelling so I couldn't talk. So I offered to email them the invoice with the time stamp the service was complete. They refused to listen to reason. In my most calm customer service voice I said "I understand we all want to believe we can trust our children, but your daughter was not waiting here all day. She left with another girl and came back 7 hrs later. You don't have to believe me over your daughter. The invoice shows check in,service completion,and pick up times."
Nope they wanted me fired. Everyone in their family wrote a 1 star review. After talking to my boss, I blurred out all personal information on the invoice except the name matching her review and responded to her review with a photo of time stamped invoice. The cops showed up and these people alleged identity theft.???? because I posted her invoice?? Fast forward a year later I'm sitting in a restaurant with my husband and he says "that whole table is staring at you". I have no clue who they are, until 10 minutes later when the 2 women then their dad come over two our table screaming and apparently the girlfriend wants to fight me. I'm 44 and just said calmly, I'm not going to hit a child. They were around 19-21 but acting like children. We call the police and turns out this girlfriend is a cop. After attempting to start a brawl in a crowded restaurant she's no longer one. Omg craziest customer experience ever.
I quit a few months later and started my own business.
Shorter garage experience years earlier. A customer called to complain that we static balanced his tire, which is a method we do not use except on oversized tires. He read off the name of the technician and went on a rant about how terrible he was. I said "well, I can assure you sir, that ____ will never balance a tire that way again". How could I be so sure? Well his funeral was 2 days earlier. He was trying to work while having pancreatic cancer when he balanced the tire. Which was really more important? Why not just ask nicely for us to re balance it? I gladly would have. You never know another person's circumstances but unless they're intentionally unkind, always assume that they're doing their best.
I work at a hotel. One of my clients thought that because in England , coffee shops are open 24/7, that they should be open like that in America. She was surprised that coffee shops in my city close at 5 pm at the latest, and thought speaking to a manager would help fix it. Im sorry but if I had the power to control all coffee shops in America, I wouldn’t be a manager at a hotel
I don't know where your customer got that idea from. I've lived in England my whole life and never yet have I found a coffee shop that was open 24 hours a day. Most close around 5 or 6pm
I needed this today. Had a phone call go for well over 10 minutes today, with a lady who just had "one quick question." She wanted to know the difference between two bras, which isn't really something unusual. Unfortunately while I had one of the bra in store, the other one was one she already bought. At home. Where I couldn't possibly see it. She also didn't buy it at our store.
When I asked her to clarify which bra she was wearing, she simply said "A white one."
Like dude. What am I suppose to say to that?
Apparently my answer wasn't satisfying because an hour later she walked into the store, pissed off. And no, she didn't bring that mysterious other bra with her
When I worked as a cook in a restaurant a customer once ordered over easy eggs but they didn't want the yoke runny. When I tried to get clarification from them, on whether they meant an over hard egg or possibly an over medium well, they looked at me like I was the stupid one, and said, "no, they wanted it over easy without runny yokes." I tried to explain that, that was impossible since over easy eggs are cooked lightly so that the yoke remains runny to no avail. I gave up and just made them over medium well. They still complained but what can you do
when i waited tables 1000 years ago, i had one customer come in asking for scrambled eggs, but loose. i was lost, basically, he wanted them barely cooked. it was gross. had the cook recook them like 4 times till the cook said that if they were cooked any less, the man was risking salmonella and refused to do it. the guy got pissed. he left without his raw eggs and the cook said he can get sick at someone elses restaurant.
@@hollyshaw-elliemae Maybe his mom was a horrible cook and that's how he thought they were supposed to be made, lol
@@bluhevenlyII dont know, dont care, if your eggs can drip off your plate... yuck lol
Almost everyone who orders fried eggs says "over easy". What they say & what they really want are two completely different (and sometimes opposite) things.
I think people just like saying "over easy". Maybe they think it sounds cool? 🤷♀
🤮🤮🤮 So gross. I was served eggs that I ordered over easy and the egg whites were still runny. I didn’t notice until I dripped slime into my mouth. It was so revolting. I can’t imagine ordering it that way on purpose
We need to start a movement “THE CUSTOMER IS NOT ALWAYS RIGHT!!” Sorry I felt the need to yell that. They have abused that power for far too long. It’s time we take it back. If the customer is right and being kind about it, we will help them, other than that they can leave…I’m talking to you Karen.
Exactly. I work in customer service on phone. I tell customers politely when they're wrong. And i think that's a good thing because then they sometimes understand the problem.
Seriously in all my years of working with the public the only people I have ever heard anyone say “THE CUSTOMER IS ALWAYS RIGHT!!” were customers when they were most definitively wrong.
Absolutely! The customers that shop at the Walmart I work for are so rude and demanding. They’re also not very bright. Some of them will ask me to help them find an item that’s right in front of them. There was even a woman who stopped me from doing my job, which had a time limit, and had me checking the price of a lot of different items. The items were in the correct place and the price was listed. They were also all the same price. She spoke to me as if I were a peasant and she was a queen. I would love my job if it weren’t for the customers.
@@ari_valentine I totally get what you are saying. My second job (part-time) was at a gas station/convenience store and one time in-particular (I had been there 3 years at this time) a customer asked where the bathroom tissue was. I told the "We don't carry that here." they then argued with me and called an idiot because they "bought some here just last week".
I will buy a t-shirt and stand behind A-hole Customers loudly sighing; I think EVERYONE should work some form of customer service during holiday season at least once. "Peanut butter is in aisle 1 on the left hand side, half of the way down near the top of the shelf, shall I walk you there?" C: "I know what a no. 1 looks like and I can identify a jar of peanut butter, thank-you" (later over hears said customer asking someone else to take them to the peanut butter) 🤦
As a vegan grocery store worker in multiracial Malaysia (of which the citizens include a significant population of Indian and Chinese descents), I often get people walking in asking if we have anything without dairy and eggs. But even more often, we get many Chinese people asking, “is the boss Chinese?” (My boss is Indian). We’ve even received calls and enquiries in Mandarin/Cantonese and had to ask them to speak in English or Malay (the 2 common languages in Malaysia).
I recall once that I was working in the Walmart in the town where I grew up. This little old lady came in wanting to use an electric riding cart. This is roughly the conversation that followed (with about ten years dissidence).
Old lady: "Excuse me. Is there an electric cart available?"
Me: "I'm afraid not. All of the electric carts are being used at the moment, but I can bring you one once it's available."
Old lady: "I just recently had heart surgery, so I can't be walking. I need to use an electric cart."
Me: "I understand that, but all of the carts are being used at the moment. I can bring you one once it's available."
Old lady *Getting visibly pissed:* "But I've had heart surgery. I have to use one."
Que a solid fifteen minutes of this back-and-forth. Finally, a member of management came over and talked to her and she left. The general stupidity of people is staggering.
I find it interesting when people are totally good with standing up for themselves and others...until someone questions them. Then they need to ask the internet if they were the asshole. No, asking someone why they're in a store if they're just going to tear down everything and everyone in it is completely reasonable. Banning someone from your restaurant for yelling and swearing at your staff, lying to you and demanding basically a free meal AFTER they've eaten it is also reasonable. No matter what your employees, mother or anyone else says. Stand up for yourself and others and STAND BY IT!!!! Both those managers were totally in the right and I feel bad for them that they need to make sure they were in the right when it's obvious they were.
It's called safely venting. I find your " I feel bad for them..." to come off as pretty condescending. Sometimes people just want to get the perspective of others in the industry, it doesn't mean that they necessarily doubt what they did. Sometimes they want to be able to show the people who doubted that they did the correct thing, how many people in the industry said they did a good job. Also, the subreddit is called Am I The Asshole?, so really, what do you expect them to say?
we as a society have seemed to gotten into the behavior of apologizing for standing up for ourselves when it's others who have gotten out of line with their behavior. I don't know when, but in the last 2 decades or so, we've been taught that we have to give way to those being demanding, rude, or obnoxious. and this is just emboldens those same people to continue their awful behavior.
I was taught as a child that you have to stand up to bullies, because they are cowards at heart and it will show them that they can't treat you that way without consequences. They soon stop treating you that way when they realize that...
@@louisejohnson6057 you can find it condescending but you're choosing to read it that way.
A good portion of AITA stories start out with OP feeling confident in their response until other people start giving them crap. If people you trust are calling you the A-hole, it's easy to start doubting yourself.
@@patbracken for real. A lot of them are downright abusive family members too. There's even a psychologist I watch that specializes in narcissism, and she uses aita to illustrate and explain narcissistic abuse.
If you have dietary restrictions YOU NEED TO LET THE RESTAURANT STAFF KNOW. It’s your job, we aren’t mind readers. I work in a Japanese restaurant and many of our dishes contain soy, fish sauce, sesame, etc. People need to make sure they know what they can and can’t have. I swear people are helpless in life.
3:31 That store owner needs to teach their employee about the paradox of tolerance. They were 10000% correct in calling that bully out. Truly bizarre abd deranged behavior.
My husband & I both have several food allergies/restrictions; we ask a lot of questions. It is not anyone’s responsibility to ask us what we can & can’t have. (Though at one of our favorite restaurants the waitresses remember us and always let us know if there’s an ingredient we can’t have, love them❤)
I have a friend who used to be a grocery checker. The chain of stores decided to stay open on Christmas for the first time, but the union contract she was on at the time made work on holidays voluntary. On Christmas most of the non-salaried opted out so the various salaried folks had to bite the bullet and make it work. My fiend's widowed mom lived 400 miles away and she was an only child so she wasn't going to leave her mom alone for the holiday even for time and a half. Some Karen was in her line the next week and chewed her out for not being there on Christmas when the store was in chaos, because she, Karen, had to come in for some items she had forgotten to buy for her family dinner and the situation made it difficult for her. She told my friend that she was selfish for prioritizing her mom over her job.🤨🙄
When I was a pharmacy tech, we always would shut the drop-off window 10 minutes before closing. This was indicated by signage. It takes roughly 10 minutes for a prescription to go through the process of filling. Now if the prescription was for something time-sensitive or a life-threatening condition like an asthma inhaler or blood sugar emergency med we would make an exception and fill it last minute. One night 2 minutes before closing some Kevin comes in wanting his Viagra filled. He starts screaming at us that he NEEDS it. My pharmacist just calmly told him, "Your lack of planning is not my emergency," and shut the gate on him. We all lost it! I no longer work with the public, but still find occasions to use that phrase.
It’s actually “the customer is always right in matters of taste”. Which means if someone loves an ugly outfit they should go for it, but if they’re an asshole, they’re still plain wrong.
Right! That's one of many quotes and phrases that get said completely wrong or incomplete.
Like when people say, "For all intensive purposes" instead of the correct: "For all intents and purposes". One that chaps my butt that I hear a lot is "I could care less" when the correct phrase is "I couldn’t care less". Saying that you COULD care less about a topic implies that you do care about it at least a little.
Another one is the "bad apple" one... many say it to mean a "bad apple" in a group isn't a problem because it's just one person. Hear that a lot after a bad cop is in the spotlight after some heinous act, but people insist that the rest of the department isn't to blame.
The quote is, "One bad apple spoils the whole bunch". Los Angeles police have had this problem for decades, such as Rampart division. There are LA cops who are in a literal gang, with matching skull tattoos and violent initiations for new members. Typically involving beating or killing a black or hispanic person in custody while the rest of the "apples" turn off the cameras.
Okay, I feel better now my little linguistics rant is over, for now.
@@LazyIRanch I don’t think I’ve ever heard someone refer to the bad apple in the group not being a problem because it’s one person, I’ve only ever heard people use it as in “they’re a bad apple, stay away from them cuz they’ll just bring you down” / the correct way of using it. Weird, maybe it just depends on where you live
@@aggroblu9753 The Jackson Five literally had a hit song with the lyric: "One bad apple don't spoil the whole bunch girl..." and I think many in my generation first heard the phrase from that song, so that's how they understood the phrase.
Retires LEO here. Dissatisfied customers would yell at me, "I PAY YOUR SALARY!!" I would reach into my pocket, pull out a nickel, and say, "Here's your refund." That usually shut them up.
I just wanna say I found your channel a few months ago and I just have to say THANK YOU for helping me get thru my day at work a little faster and in a better mood by the time I get off. Love ya beautiful lady keep up the good work and I hope your blessed to the fullest
Fun fact “the customer is always right” became a thing for clothing store employees meaning even if YOU don’t think it looks right on the customer let the customer choose their own clothing. It wasn’t meant for EVERY BUSINESS just for clothing stores to not judge a persons style.
Full saying is, "The customer is always right IN MATTERS OF TASTE." Which means exactly what you said. The saying just got trimmed and taken out of context.
Hello, greeting from tom cruise 🥰🥰
@@tomcruise7298 sorry not that gullible lol but nice try! Maybe stop trying to scam ppl and be real with ppl for once.
@@x0uzumakinaruto0x yes!! I tried to explain this yesterday when someone enraged at Home Depot was SCREAMING at the top of her lungs “the customer is always right YOU WILL CHECK OUT MY ITEMS!!” I was like “ma’am customer is NOT always right and is only right when it comes to style and buying clothing” she scoffed at me and said “what would you know” with the eye roll, probably referring to my bright hair and facial piercings and thinking I’m uneducated. 😂 like really lady ur at the paint area where the one person working was busy and politely asked the you to go to the self checkout area like everyone else as she was busy with another customer at the time. But nope the rude lady didn’t want to wait her turn and basically telling the employee what the rules are for the store. And she wasn’t even accurate. 😂(my niece works at Home Depot) like really lady IM the one who should be doing the eye roll. 🙄 😂
@@teribarager2959 But you're gullible enough to believe the "in matters of taste" bullshit.
Ever since I started working in retail, I walk through life thinking all humans are dumb in some way 😂😂
I have a similar experience to the menu story. Once, when I was working at check out, a woman and presumably her daughter wanted to buy amongst other items, a new popular iced tea "beverage". Both women were wearing hijabs and so I informed them of the alcohol content, in case they didn't know. To my genuine suprise, they both had no idea! They were thanking me up and down because I told them. The girl, in particular was sooo shocked, she thought it was just a new flavour of the popular drink and hadn't bothered to check. Mind you, the alcoholic versions of this drink are in very, very different packaging, a much smaller can and also in entirely different shelves/fridges, so the mix up only happens when you're not paying attention.
With other customers, a similar situation repeats itself with gummy bears. Some of them contain (pork) gelatin. Sometimes, when Muslim customers have problems reading the ingredients list, they ask for help but more often than not, I point it out to them.
I don't have to do any of this and it wouldn't be my fault (legally) should maybe a woman in a hijab buy and drink alcoholic iced tea. I choose to point it out because I absolutely hate being involved in drama and confrontation. I don't mind watching, I'd just rather not participate.
" I choose to point it out because I absolutely hate being involved in drama and confrontation. I don't mind watching, I'd just rather not participate." I never read such an intelligent & honest comment 🤣
Thank you for being such a nice person. Not everyone goes out of their way to inform others of the contents of these particular items. One of my colleagues at work is Muslim. I would have never thought about either of those products having ingredients that I needed to be concerned with when I bring treats and/or snacks in for work. I know to look for the obvious, of course, but I had no idea of those two items. You're such an incredibly sincere person.
It's an extremely kind and generous thing you do, not only that but very conscientious about the products and the people who are purchasing them. So many people these days couldn't care less about their job. My hat's off to you for the extra care you put into your job.
Thank you for you kindness 🤗
Yes many muslim not aware of this things because too protective by their environment.
Yes, imported gummy bear, Pocky & croissants are amongst non halal that not realized
Very nice to you to say something to these people. I don’t know how the alcohol could be missed but I guess it’s a lot to pay attention to.
4:25 the amount of times I have looked at someone and said " do you think that if I made the prices I'd be here talking to you right now"
"Stroking the dog"... that got me xD Charlotte stahp being so funny !
So this was what happened to me yesterday. I work fruit and veg for a major UK supermarket. I had a customer come up to me and ask if we had any strawberries that weren't reduced. I pointed to the shelf aboved the reduced strawberries and told her there were some there. Her response "I want British strawberries, not Scottish strawberries."
Last time I checked, Scotland was still part of Britain.
A snob, obviously, that doesn't deserve any strawberries
Oh, God! I know Scotland nearly had independence a while back, but come on!
That's like the racist American Karens that make remarks to Puerto Ricans about being "illegal" & to "go back to your country". Well Karen, not only has Puerto Rico been a territory (property) of the U.S. for a long time, but for nearly a century BY LAW every person born in Puerto Rico has been automatically given U.S. citizenship. They do not need a passport to travel anywhere within the country, just their standard id.
"Last time I checked, Scotland was still part of Britain."
Yeah, and unless some very weird tectonics happen, it will stay that way for the foreseeable future. They may leave the UK, but how on earth should they leave the british isles?
😂
@@1zaj34 Same we (UK) apparently have left the continent of Europe via Brexit
RE: the one about the guy going into the gaming shop and bad mouthing everything... I was at the mall once and I was shopping in Torrid and these two girls walk in and yell "Oh, this is a store for fat people!" then giggled and walked out. It was so rude and way to make every woman shopping and working in that store feel uncomfortable and bad about themselves. If you have no interest in something, or if it's not a store you shop in, you don't need to go in and make others feel bad about themselves.
They giggled and walked out laughing? My God, I wouldn't switch lives with someone that pathetically immature in my life!!
Hello, greeting from tom cruise 😍😍🥰
When computers started being used in stores, we would get calls about "cup holders" breaking and needing a replacement. The cup holder, turned out they were using the CD/dvd drive as cup holders!! Haha
Ok I just was the stupid customer. Checking out at the drugstore, the nice young man asked if I had found everything ok? I said no, cause I was looking for the CVS brand of ___. I asked if they just happened to be out and very nicely he said no because I was in Walgreens. 😂 He pointed to the CVS across the street and said I should try there 🤣🤣🤣
When I was in my 20's, an older cousin's husband who was probably mid-thirties was complaining about how his lemons never matured from limes into lemons before falling rotten from the tree. I have a degree in biology, and tried explaining that lemons and limes are two different fruits that grow on different trees. He said nope, limes are just the immature versions of other citrus fruits which is why you can get little ones and big ones. He said his oranges started out as limes and matured into oranges just fine, but his lemons never made it into being into lemons. He went on to explain that the reason lemons are more sour than limes is because they get more sour as they ripen. I couldn't even. I guess all citrus fruits do start out as a small green blob. But have you ever tried to eat a green orange? Or a green lemon? Definitely not the same as a lime.
In my language, there is no word for lime we call them green lemon, we do know it's a different species. This one might be just that, a translation mistake
So raspberries aren't unripe strawberries?! 😂
"Obviously I believe my staff over some random customer" 😭😭😭 I wish my boss were like this
I work for a company that sells greeting cards. There are people coming in sometimes that complain about the price of our higher quality, hand assembled, 3D products. My go-to response now, "these are definitely more for people that want to get an extra special card for their loved ones."
....I was waiting at a bus stop and the bus that pulled up WASNT the one I needed, but as the passengers got off I took the opportunity to ask the driver "How long is the next bus mate?" He looked at me deadpan and said "It's the same size as this one mate." , closed the doors and drove off. I was still laughing 15 mins later with the driver of my bus🤣