Note: Since the making of this video, roughly two years ago the claims procedure for lost mail etc, has changed considerably and is a lot easier to deal with - hence, we now always file a claim for lost mail and I would encourage everybody to do likewise...this is an old video.
Who takes time to update an old video with new info, this just goes to show how much you care about your viewers sir ❤ first video of yours I’ve seen and I’ll be subscribed from here on in
I spend £900-£1200 a month with Royal Mail OBA Click & Drop, I looked at my invoice recently and I'm getting charged £3.71 inc VAT for a RM48 (untracked) pacakge up to 1kg, business account users are now charged an 8% fuel surcharge on all parcels. I appear to be paying more than the man on the street who posts one item using Royal Mail online.
Great video. Literally a life saver. A thing to be born in mind is that when trying to use integration an up to date browser is essential for it to work. I have an old computer and integration didn't work as I was using an old browser. I didn't twig. The integration is an enormous help when you don't have enough hours in the day. Also no worries about mistakes transcribing addresses manually.
Thank you so much for this video! I’ve just heard about OBA and you’ve answered every question I had, even the integrations! I’m still on the paper and glue method but am definitely looking to get a label printer. Your explanation is much appreciated ☺️
Thanks for posting this. My daughter has been selling on eBay using Click and Drop, nearly all large letter 2nd class with no proof of delivery so she is open to to the small minority of scammers who want something for nothing. I'm now looking into an OBA account so we can use the Royal Mail 48 service and get a delivery scan.
I end up hanging around the post box at collection time because my local post office just complains if I try and drop parcels off with him to be collected (stuff that won’t fit in the box) I’m looking for oba for the collection service at this point but didn’t get a call back last time I tried which was annoying. Click and drop has been great but now I need to “upgrade”. Thank you for your video
Thanks so much for the video mate, any chance you could do a video explaining the current customs requirements for shipping to the EU and beyond? Seems there are a lot of people confused by this and no one appears to have covered this on RUclips yet. Cheers
Flaw with C&D, it doesnt validate customers address, so if they enter the wrong postcode. it will generate the labels & everything for yuu without challenging. A bit annoying because even crappy hermes has address validation.
Very nice and informative video. Can you please also help with documents part. Post office ppl doesn't know any thing about paperwork. What all documents and paperwork will be required. It's so confusing. Do we need to handover manifest print out to the post office staff,or we need to put it in one the bag. Please share a video regarding that. It will be of great help. Thanks
Thanks for the great video. I just got an OBA account but I dont know how they do the delivery confirmation? How should I print things with tracking info on? I feel I only can bulk pay for the postage but how should I print out my order? I used click and drop before, I will pay and they give me postage with barcode on to download, so it really confuse me how to print out things for OBA 24/48 OR TRACKING 24/48 AND international tracking. Thanks!!
Hi awesome video I wish you do part 2 too with latest updates. My question is where do you drop C&D post large letter etc ? if its not post office then where do you drop off all these large letter parcels ? Please explain
When you have a mail account you can still drop at the post office, but you need to manifest and sort your own mail and bag and tag them. We take ours to a Royal Mail Customer Service Point
What about lost item claims for now? I did post Tracked 48 two parcels with them approx 50gbp value each- and they refused compensation. They are saying ebay sale price is not proof of value. Give them purchase receipts. How can i give receipts for items i got 3-5 years ago. Lol. Instead of promised till 100 gbp compensation they did send 8 stamps as a compensation for postage cost. And they did confirm in a letter that they lost both ones.
can you use business account for collection ? like coming from my place to collect the parcels ? I have apply and receive the email to feel the form today and I am bit lost .. also as a business account can I pay straight away onilne for each parcel rather than collecting the money monthly ?
Hi there, glad the vid was useful to you! This is the printer we use (that's not my listing - simply where I bought it) www.ebay.co.uk/itm/234084098893?ViewItem=&item=234084098893
Hi again, We finally got round to opening an oba and are nearly there. Thanks for your help and rm should be paying you commission :-). What thermal printer did you buy in the end as the RM is like £180 ? and also we got a stationary pack from them this morning but where do we get the sacks from ? cheers again
I also registered with OBA. I received everything I need. Bags, labels, etc. Online everything works and eBay is connected to click and drop and oba account is running. But now I don't know how to start. My click and drop already shows dozens of my orders I already dispatched usual way I used to do. Now can I buy postage from c&d today? Or everything should be manifested the same day I take bags to the Post office (Monday in this case) ? And how to be with sorting by class and type? If I have 5 letters of 2nd class and 30 LLs, it doesn't make any sense to use a bag for the sake of 5 letters. And also in future, what if I do all my parcels by 13:00 and print manifest. And later by 16:00 I have few more orders? Do I print another manifest and put 2 manifests in the same bag? And do I put manifests inside the bag or how can I attach an A4 paper to a bag? So many questions, and no information on RM website.
@@Avdarmaly Hi you need to clear the orders from click and drop that you have already sent. You could do that by using the "sent by other courier option" Yes you do need to put the 5 letters into the large sack, cable tie with label. I think the auto manifest is around 6pm except Sundays where it does not manifest at all. I generally send mail everyday. So everything i do now on a Sunday will go tomorrow. I will keep on adding until about 12pm tomorrow then i will manifest and take the bags to my post office. Any orders after that i will send the next day.
@@Avdarmaly i press batches from the order screen and it shows all orders. i then press manifest and it asks for confirmation of all orders goings into the sacks. When you print the manifest it shows the type of letters & class etc
correct me if im wrong, but i think on top of all prices they gives to you, you have to add VAT and 8% for petrol what automatically make prices higher then individual.
Might just use the click and drop but not OBA. I think it just means you pay as and when you need a label direct rather than one payment at the end of the month. Will make it much easier for labels. I won't qualify for OBA yet anyway.
The standard Click & Drop is well worth a go mate and very easy to use. Once you qualify for OBA I would definitely have a look into it if I were you - the monthly billing is a bit of a pain and it would be nice if they introduced a pay per item option for OBA. But yeah, if you're currently going to the Post Office for your postage needs, I'd definitely give C & D a go.
Hi, I'm currently selling from eBay and sending over 20 items a day, but I'm having issues with Royal mail. Sending stuff, click and collect.. customers saying not received items because royal mail never scanned item(s) before putting it in letter box. How does the Royal Mail Business account tracking work, and do you have the prices for 2nd class large letter under 100g if can help 🙌
Hi, do you know how to get the SKU custom label you add to ebay listing on to postage label (which makes it easier to pick item). I have tried buying the label directly from ebay (Royal mail label) but there is no option to have SKU added to bottom of label. I have also tried to buy directly from Royal Mail and it's the same.
Hi mate, I don't *think* you can do it unfortunately. If you can then I don't know how. Maybe someone at RM customer services would be helpful with this (but I doubt it as they seem to know nothing about their own system and integration).
QQ : if you dont mind please- is there a way to remove return address from C&D label format ? Secondly what paperwork do I need to take with me along with royal mail bag to post office for them to accept my post?
Hey, as far as I know there is no way to remove the return address (if there is I have not come across it). You need to sort and tag the mail sacks and print the manifest for your order (which is generated in your C&D business account)
Ive just registered for the OBA as we have sold almost 5000 items since the last week of November and have been trading for a year yet, its mental. Also i think if you spend over £17,000/year in postage your eligible for a free collection service from your address. Something Iam considering too. But is the OBA integrated to your Ebay account? If i purchase a Royal Mail letter through Ebay, will it only charge me the OBA prices and not the click & drop prices as i cannot seem to update my click and drop account, its not showing orders since late December 23. Thank in advance
Hi.I will appreciate you. I posted a document through royal mail UK 10 days ago. But,still it's showing your item is leaving the UK. What does this mean? Please help me with idea to get post to India.
Usually means it's at Heathrow awaiting to clear customs or at the destination country waiting to clear customs there. A little word of warning - sending international tracked mail to India has been problematic for our business in the past, often there will be no tracking / scans in India at all. (We have stopped shipping to India sadly for this very reason)
@@LeftoverVenisonLetters and large letters are actually the same price now seemingly. I’m unsure using it as I’m guessing they check the thickness of every single small letter in your bag and scan them one at a time? I send about 15k parcels a year and still unsure about using it as mine are nearly all small letters I can drop into a post box. It might on paper start costing me more in extra postage if they check thickness of every single one. They are pretty brutal about it for signed for postage.
Leftover Venison - 1. Is 'proof of delivery' (only) available if you have (both) an OBA and click & Drop? 2. Are 24 and 48 postal services the only services with 'proof of delivery' service added? 3. You said OBA has postage discounts, but does it not add extra VAT to the postage costs? Lets say regular postage was £1, and the OBA price was 90p, if 20% VAT was added it would be £1.08p as an additional 18p was added as VAT to the 'what seemed' like a 90p cheaper option.
Hello there 1. Proof of delivery is available to standard click and drop via 1st / 2nd Class "Signed for", Special Delivery & Tracked 48/24 (differs from RM 24/48). Signed for is a lot more expensive than RM 24/48. I think RM 24/48 is only available via OBA & Click & Drop integration. 2. See above - you can send via the recorded and tracked services with an OBA also 3. VAT is not charged on standard mail - only Business Only products such RM 24/48. For example RM 48 Large Letter up to 100g in weight is charged at 0.86 + VAT (£1.04 approx. total). 2nd Class standard for us is charged at 90p (no VAT to pay) - but does not come with delivery confirmation.
@@LeftoverVenison I get a lot of 'Item Not Received' cases from fraud at ebay. So I am looking for a cheaper alternate to fully tracked mail. (Quote Proof of delivery is available to standard click and drop via 1st / 2nd Class "Signed for", Special Delivery & Tracked 48/24.) - Those are all expensive, its the cheap option (proof of delivery) I need. Which seems is only available from your reply with the business RM 24/48? Which needs an OBA 'as well' as the C&D? The proof of delivery versions of RM 24/48 can these be posted in a post box? Your price of RM 48 Large Letter 100g (£1.04 approx. total) with POD is good. I pay 1.29 first class, 2nd class 98p with 'no proof of delivery', you can guess how it turns out expecting buyers to be honest. What do you pay for LL 250 grams? For standard first class I pay £1.83, £1.53 for second class, its way too expensive for something that has no proof of delivery, I use it for my £8.99 items, and that price point is enough for customers to say they didn't receive the item. But its not expensive enough for me to use a fully tracked service. If I can get 'proof of delivery' for around the same cost that's ideal.
@@Abaddon3x7 Yeah I know what you're saying. Something to note with the RM 24/48 is that they SHOULD get delivery confirmation - but they don't always scan them...which is crap. Royal Mail 24/48 is only available if you have a business account with Royal Mail and no you can't just put them in the post box unfortunately. You need to raise a manifest and sort the mail yourself and then drop them with RM directly or via a Post Office branch. So RM 24 /48 for LL up to 250g costs us (incl VAT) £1.86 / £1.42. Standard Mail for LL up to 250g 1st / 2nd class costs us: £1.62 /£1.24. So you can see the RM 24/48 service is a little more expensive than the standard mail but "technically" comes with a delivery scan. I've done a little review video of the 24/48 service that you might be interested in (if you haven't watched it already). Sending items priced at £8.99 via standard mail on eBay is definitely risky and I know exactly what you mean re: buyer fraud! We had a similar issue - most of our products sell around £5.00 so a fully tracked service from RM is very rarely worth it for us - this is why we switched to the OBA so we can access the 24/48 service. Another option worth a little look at might be Hermes Postable via Parcel2Go - you're looking at £2.10 (including VAT) for a fully tracked service. I used to hate using Hermes but we now send some of our sales via this service and have found it surprisingly very good. (Not that £2.10 is particularly cheap but it's handy as you can send up to 1kg in weight so handy for larger orders that you might want fully tracked).
really good advice. We are sole traders / ebay sellers so are not registered with company house. We send about 15 items a day mainly letter size. Would we be ok to get an oba ?
@@collectorsfc8089 No, just once in a while one goes missing. I think this year we've sent around 15-17k items this year and I'd say less than 25 customers said their order didn't turn up, so it does happen occasionally, but I suppose it's bound to (either with genuine loss in the mail or a customer claiming their item hasn't arrived when RM haven't scanned the delivery - which they frequently don't). You're only not covered for loss when using the budget RM 24/48 service. Hope that's helpful for you!
@@themagicrat8803 Hi, no nothing is covered at all with RM24/48. Their customer service team won't even discuss a RM24/48 delivery with you should an issue arise. To be honest, I really don't know how they get away with it 😬 On the plus side, issues have been very rare for us using this service - since the making of this video I'd say the rate at which they actually scan deliveries has increased significantly. Maybe I should do an updated video now we've been using the service for a few years... Still, when sending anything of real value I'd always opt for the Tracked 24 / Tracked 48 service which is currently very affordable for LL post at just £2.70 for T48 up to 750g and a mere £3.30 for Tracked 24 up to 750g. Can't go wrong with that :)
I do, but I was thinking shall I switch over, because royal mail provide you with the labels so you save money there, also it's integrated with all platforms, where as I don't think OBA is... OBA seems a bit clunky to me... although I have been using it for a while. What do you think?
@@maniesinghwalia8726 Yes, I'd agree with that OBA is clunky and feels a little dated, but integrated with Click & Drop I feel it all works pretty well. The labels provided by RM are also a bonus, like you say.
I can't believe you would put a space before the exclamation mark! :) Anyway...since the making of this video about 2 years ago the claim process has been very much streamlined and yup, we do indeed claim for all lost mail these days. It was a total pain the butt before.
@@LeftoverVenison My bad, that spacebar gets far too much use thesedays... I'm just speaking as one businessman to another, You should always put the claim in otherwise it sends a signal that it's ok and tolerable to receive bad service and they will do it all the more, to all of us...
@@christianmarriott3696 Agreed. This is an older video and we have changed this like I say. I should probably make a new one or an updated one. Made this video when we hadn't long set up the account, so certainly a little bit wiser about a few things!
They send you free labels permanently anyway mate, you just order them via the mail supply tab on their website. You don't need to purchase the RM sponsored label printer for that. So as long as the printer you buy uses 6x4 labels you're good to go.
Note: Since the making of this video, roughly two years ago the claims procedure for lost mail etc, has changed considerably and is a lot easier to deal with - hence, we now always file a claim for lost mail and I would encourage everybody to do likewise...this is an old video.
Who takes time to update an old video with new info, this just goes to show how much you care about your viewers sir ❤ first video of yours I’ve seen and I’ll be subscribed from here on in
@@calvinmalcolm7098 Thanks dude. Was a pleasure chatting to you
I spend £900-£1200 a month with Royal Mail OBA Click & Drop, I looked at my invoice recently and I'm getting charged £3.71 inc VAT for a RM48 (untracked) pacakge up to 1kg, business account users are now charged an 8% fuel surcharge on all parcels. I appear to be paying more than the man on the street who posts one item using Royal Mail online.
Parcel2go
Great video. Literally a life saver. A thing to be born in mind is that when trying to use integration an up to date browser is essential for it to work. I have an old computer and integration didn't work as I was using an old browser. I didn't twig. The integration is an enormous help when you don't have enough hours in the day. Also no worries about mistakes transcribing addresses manually.
Thanks dude, I can't believe I've been self employed for 7 years and I'm only just coming to this. Just signed up. Thanks again!!
Thank you so much for this video! I’ve just heard about OBA and you’ve answered every question I had, even the integrations! I’m still on the paper and glue method but am definitely looking to get a label printer. Your explanation is much appreciated ☺️
Glad it was helpful :)
Thanks for posting this. My daughter has been selling on eBay using Click and Drop, nearly all large letter 2nd class with no proof of delivery so she is open to to the small minority of scammers who want something for nothing. I'm now looking into an OBA account so we can use the Royal Mail 48 service and get a delivery scan.
I end up hanging around the post box at collection time because my local post office just complains if I try and drop parcels off with him to be collected (stuff that won’t fit in the box) I’m looking for oba for the collection service at this point but didn’t get a call back last time I tried which was annoying. Click and drop has been great but now I need to “upgrade”. Thank you for your video
Thanks so much for the video mate, any chance you could do a video explaining the current customs requirements for shipping to the EU and beyond? Seems there are a lot of people confused by this and no one appears to have covered this on RUclips yet. Cheers
Nice to see the JAWS memorabilia in the bg
Thanks! One of my fav movies!
Flaw with C&D, it doesnt validate customers address, so if they enter the wrong postcode. it will generate the labels & everything for yuu without challenging. A bit annoying because even crappy hermes has address validation.
Very nice and informative video. Can you please also help with documents part. Post office ppl doesn't know any thing about paperwork.
What all documents and paperwork will be required. It's so confusing.
Do we need to handover manifest print out to the post office staff,or we need to put it in one the bag. Please share a video regarding that. It will be of great help. Thanks
omg I wish I had known this, the scanned delivery at a third of the price i'm paying has blown my mind!!!!!!
Yeah it's great as long as the postie making the delivery actually scans the package :D
@@LeftoverVenison very true!
@@LeftoverVenison what’s your Etsy shop called? I’ll pop over and give it a follow
Great video. Which label printer did you go for?
Thanks for the great video. I just got an OBA account but I dont know how they do the delivery confirmation? How should I print things with tracking info on? I feel I only can bulk pay for the postage but how should I print out my order?
I used click and drop before, I will pay and they give me postage with barcode on to download, so it really confuse me how to print out things for OBA 24/48 OR TRACKING 24/48 AND international tracking.
Thanks!!
Hi awesome video I wish you do part 2 too with latest updates. My question is where do you drop C&D post large letter etc ? if its not post office then where do you drop off all these large letter parcels ? Please explain
When you have a mail account you can still drop at the post office, but you need to manifest and sort your own mail and bag and tag them.
We take ours to a Royal Mail Customer Service Point
Thank you so much for explanation ❤.
Great video! Thank you. Do you still get the option for RM48 for Large Letter, as well as a normal Large Letter (without the delivery confirmation)?
Yeah you can still post standard Large Letter 1st/2nd class
Nice info just starting my eBay journey
What about lost item claims for now? I did post Tracked 48 two parcels with them approx 50gbp value each- and they refused compensation. They are saying ebay sale price is not proof of value. Give them purchase receipts. How can i give receipts for items i got 3-5 years ago. Lol. Instead of promised till 100 gbp compensation they did send 8 stamps as a compensation for postage cost. And they did confirm in a letter that they lost both ones.
Can you please make a video how to integrate your ebay accounts on royal mail OBA my account is live today but no idea hw to use it
hi there,can i ask if i have to put the green ppi lable on the sack with click and drop?thanks
can you use business account for collection ? like coming from my place to collect the parcels ? I have apply and receive the email to feel the form today and I am bit lost .. also as a business account can I pay straight away onilne for each parcel rather than collecting the money monthly ?
Super helpful - thanks mate
Thanks!
Very useful video! Thank you! Out of the interest... which label printer did you get? I'm looking to get one.
Hi there, glad the vid was useful to you! This is the printer we use (that's not my listing - simply where I bought it) www.ebay.co.uk/itm/234084098893?ViewItem=&item=234084098893
Hi again, We finally got round to opening an oba and are nearly there. Thanks for your help and rm should be paying you commission :-). What thermal printer did you buy in the end as the RM is like £180 ? and also we got a stationary pack from them this morning but where do we get the sacks from ? cheers again
I also registered with OBA. I received everything I need. Bags, labels, etc. Online everything works and eBay is connected to click and drop and oba account is running. But now I don't know how to start. My click and drop already shows dozens of my orders I already dispatched usual way I used to do.
Now can I buy postage from c&d today? Or everything should be manifested the same day I take bags to the Post office (Monday in this case) ? And how to be with sorting by class and type? If I have 5 letters of 2nd class and 30 LLs, it doesn't make any sense to use a bag for the sake of 5 letters.
And also in future, what if I do all my parcels by 13:00 and print manifest. And later by 16:00 I have few more orders? Do I print another manifest and put 2 manifests in the same bag?
And do I put manifests inside the bag or how can I attach an A4 paper to a bag?
So many questions, and no information on RM website.
@@Avdarmaly Hi you need to clear the orders from click and drop that you have already sent. You could do that by using the "sent by other courier option" Yes you do need to put the 5 letters into the large sack, cable tie with label. I think the auto manifest is around 6pm except Sundays where it does not manifest at all. I generally send mail everyday. So everything i do now on a Sunday will go tomorrow. I will keep on adding until about 12pm tomorrow then i will manifest and take the bags to my post office. Any orders after that i will send the next day.
@@collectorsfc8089 thank you very much for your prompt reply.
And what's batch? Is every batch a separate class and type of letters/parcels?
@@Avdarmaly i press batches from the order screen and it shows all orders. i then press manifest and it asks for confirmation of all orders goings into the sacks. When you print the manifest it shows the type of letters & class etc
correct me if im wrong, but i think on top of all prices they gives to you, you have to add VAT and 8% for petrol what automatically make prices higher then individual.
You only pay VAT and Fuel supplement on certain RM 24 & 48 services. The standard services (BPL) are VAT/fuel duty exempt
Might just use the click and drop but not OBA. I think it just means you pay as and when you need a label direct rather than one payment at the end of the month. Will make it much easier for labels. I won't qualify for OBA yet anyway.
The standard Click & Drop is well worth a go mate and very easy to use. Once you qualify for OBA I would definitely have a look into it if I were you - the monthly billing is a bit of a pain and it would be nice if they introduced a pay per item option for OBA. But yeah, if you're currently going to the Post Office for your postage needs, I'd definitely give C & D a go.
Thank you so much
Hi, I'm currently selling from eBay and sending over 20 items a day, but I'm having issues with Royal mail. Sending stuff, click and collect.. customers saying not received items because royal mail never scanned item(s) before putting it in letter box. How does the Royal Mail Business account tracking work, and do you have the prices for 2nd class large letter under 100g if can help 🙌
Just added a new video that explains a bit more about postage with a business account - the video is here: ruclips.net/video/gQux_g7X7FY/видео.html
Great video much appreatiated
Hi, do you know how to get the SKU custom label you add to ebay listing on to postage label (which makes it easier to pick item). I have tried buying the label directly from ebay (Royal mail label) but there is no option to have SKU added to bottom of label. I have also tried to buy directly from Royal Mail and it's the same.
Hi mate, I don't *think* you can do it unfortunately. If you can then I don't know how. Maybe someone at RM customer services would be helpful with this (but I doubt it as they seem to know nothing about their own system and integration).
if i integrate my store will it automatically add tracking info in the order on ebay?
QQ : if you dont mind please- is there a way to remove return address from C&D label format ? Secondly what paperwork do I need to take with me along with royal mail bag to post office for them to accept my post?
Hey, as far as I know there is no way to remove the return address (if there is I have not come across it). You need to sort and tag the mail sacks and print the manifest for your order (which is generated in your C&D business account)
What printer do you use please? In the market to get a label printer
Get a Zebra gK420D thermal label printer. The labels must go above any tape.
Ive just registered for the OBA as we have sold almost 5000 items since the last week of November and have been trading for a year yet, its mental. Also i think if you spend over £17,000/year in postage your eligible for a free collection service from your address. Something Iam considering too. But is the OBA integrated to your Ebay account? If i purchase a Royal Mail letter through Ebay, will it only charge me the OBA prices and not the click & drop prices as i cannot seem to update my click and drop account, its not showing orders since late December 23. Thank in advance
Are your click and drop prices not the same as your OBA prices? Ours are. We're only integrated with Click and Drop
OBA is simple also PARCEL FORCE's OBA too. Save ££'s
For your Etsy orders, do you buy the postage through click and drop and then copy the tracking number and paste in etsy?
Yeah that's what we do
Hi.I will appreciate you.
I posted a document through royal mail UK 10 days ago.
But,still it's showing your item is leaving the UK.
What does this mean?
Please help me with idea to get post to India.
Usually means it's at Heathrow awaiting to clear customs or at the destination country waiting to clear customs there.
A little word of warning - sending international tracked mail to India has been problematic for our business in the past, often there will be no tracking / scans in India at all. (We have stopped shipping to India sadly for this very reason)
Does royal mail ask for proof that you are actually making the threshold amount to open the business account?
I don't think so but if you don't make the threshold in your first year there'll be a penalty I would imagine.
can you just drop RM24 & 48 in any post box instead of going to a centre?
No, you can't drop any mail that's on account straight into a post box
@@LeftoverVenison Thank you for your reply finally which printer are you talking about inb the video the make please
Hi, how do I link my brand new OBA (never used) to my personal click & drop? Thanks
Hi, your account manager should sort you out access to a new business c&d account
This service seems to be beneficial۔ Thankx for great video. Does Royal Mail provide tracking in OBA or second class?
Yeah, you can select tracked services
Great video thank you for sharing .
The prices they charge are actually more than what it costs me as a individual customer, I can’t see the point in having the OBA 🤷♂️
How do you mean? Every price on account is lower than retail prices
@@LeftoverVenisonLetters and large letters are actually the same price now seemingly. I’m unsure using it as I’m guessing they check the thickness of every single small letter in your bag and scan them one at a time?
I send about 15k parcels a year and still unsure about using it as mine are nearly all small letters I can drop into a post box.
It might on paper start costing me more in extra postage if they check thickness of every single one. They are pretty brutal about it for signed for postage.
I feel like Royal Mail shipping costs are too high for Merchant Fulfilled Prime. Any advice?
Hard to say - depends what you're shipping and which service you use. I find the Tracked 24 pretty good value for money and reliable :)
I have an OBA linked to my Amazon acc. The thing that does not make sense for me lately is for 10kg or 800g I still pay 6.01£
can this be used for collections?
Leftover Venison - 1. Is 'proof of delivery' (only) available if you have (both) an OBA and click & Drop?
2. Are 24 and 48 postal services the only services with 'proof of delivery' service added?
3. You said OBA has postage discounts, but does it not add extra VAT to the postage costs? Lets say regular postage was £1, and the OBA price was 90p, if 20% VAT was added it would be £1.08p as an additional 18p was added as VAT to the 'what seemed' like a 90p cheaper option.
Hello there
1. Proof of delivery is available to standard click and drop via 1st / 2nd Class "Signed for", Special Delivery & Tracked 48/24 (differs from RM 24/48). Signed for is a lot more expensive than RM 24/48. I think RM 24/48 is only available via OBA & Click & Drop integration.
2. See above - you can send via the recorded and tracked services with an OBA also
3. VAT is not charged on standard mail - only Business Only products such RM 24/48. For example RM 48 Large Letter up to 100g in weight is charged at 0.86 + VAT (£1.04 approx. total). 2nd Class standard for us is charged at 90p (no VAT to pay) - but does not come with delivery confirmation.
@@LeftoverVenison I get a lot of 'Item Not Received' cases from fraud at ebay. So I am looking for a cheaper alternate to fully tracked mail.
(Quote Proof of delivery is available to standard click and drop via 1st / 2nd Class "Signed for", Special Delivery & Tracked 48/24.)
- Those are all expensive, its the cheap option (proof of delivery) I need. Which seems is only available from your reply with the business RM 24/48? Which needs an OBA 'as well' as the C&D?
The proof of delivery versions of RM 24/48 can these be posted in a post box?
Your price of RM 48 Large Letter 100g (£1.04 approx. total) with POD is good. I pay 1.29 first class, 2nd class 98p with 'no proof of delivery', you can guess how it turns out expecting buyers to be honest.
What do you pay for LL 250 grams? For standard first class I pay £1.83, £1.53 for second class, its way too expensive for something that has no proof of delivery, I use it for my £8.99 items, and that price point is enough for customers to say they didn't receive the item. But its not expensive enough for me to use a fully tracked service. If I can get 'proof of delivery' for around the same cost that's ideal.
@@Abaddon3x7 Yeah I know what you're saying. Something to note with the RM 24/48 is that they SHOULD get delivery confirmation - but they don't always scan them...which is crap.
Royal Mail 24/48 is only available if you have a business account with Royal Mail and no you can't just put them in the post box unfortunately. You need to raise a manifest and sort the mail yourself and then drop them with RM directly or via a Post Office branch.
So RM 24 /48 for LL up to 250g costs us (incl VAT) £1.86 / £1.42.
Standard Mail for LL up to 250g 1st / 2nd class costs us: £1.62 /£1.24.
So you can see the RM 24/48 service is a little more expensive than the standard mail but "technically" comes with a delivery scan. I've done a little review video of the 24/48 service that you might be interested in (if you haven't watched it already).
Sending items priced at £8.99 via standard mail on eBay is definitely risky and I know exactly what you mean re: buyer fraud! We had a similar issue - most of our products sell around £5.00 so a fully tracked service from RM is very rarely worth it for us - this is why we switched to the OBA so we can access the 24/48 service.
Another option worth a little look at might be Hermes Postable via Parcel2Go - you're looking at £2.10 (including VAT) for a fully tracked service. I used to hate using Hermes but we now send some of our sales via this service and have found it surprisingly very good. (Not that £2.10 is particularly cheap but it's handy as you can send up to 1kg in weight so handy for larger orders that you might want fully tracked).
Grate video boss. Can you connect this royal mail business account with eBay?
Thanks, yeah you can, I cover integrations in this video :)
Are you paying vat on top of those prices in the oba?
the prices I mention are including VAT
really good advice. We are sole traders / ebay sellers so are not registered with company house. We send about 15 items a day mainly letter size. Would we be ok to get an oba ?
Yeah I'd say it would be ideal for you really!
@@LeftoverVenison Sorry another question. Do RM actually lose many of yours ? just that you said you are not covered for loss.
@@collectorsfc8089 No, just once in a while one goes missing. I think this year we've sent around 15-17k items this year and I'd say less than 25 customers said their order didn't turn up, so it does happen occasionally, but I suppose it's bound to (either with genuine loss in the mail or a customer claiming their item hasn't arrived when RM haven't scanned the delivery - which they frequently don't). You're only not covered for loss when using the budget RM 24/48 service. Hope that's helpful for you!
@@LeftoverVenisonI appreciate the item is not covered but do Royal Mail refund the postage cost?
@@themagicrat8803 Hi, no nothing is covered at all with RM24/48. Their customer service team won't even discuss a RM24/48 delivery with you should an issue arise. To be honest, I really don't know how they get away with it 😬
On the plus side, issues have been very rare for us using this service - since the making of this video I'd say the rate at which they actually scan deliveries has increased significantly. Maybe I should do an updated video now we've been using the service for a few years...
Still, when sending anything of real value I'd always opt for the Tracked 24 / Tracked 48 service which is currently very affordable for LL post at just £2.70 for T48 up to 750g and a mere £3.30 for Tracked 24 up to 750g. Can't go wrong with that :)
Did you build your own website?
Yeah
Do you use Royal Mail OBA?
I do, but I was thinking shall I switch over, because royal mail provide you with the labels so you save money there, also it's integrated with all platforms, where as I don't think OBA is... OBA seems a bit clunky to me... although I have been using it for a while. What do you think?
@@maniesinghwalia8726 Yes, I'd agree with that OBA is clunky and feels a little dated, but integrated with Click & Drop I feel it all works pretty well. The labels provided by RM are also a bonus, like you say.
@@LeftoverVenison how do i integrate my oba with the click and drop please
I can't believe that you wouldn't put in a claim for lost mail ! I doesn't matter how small the value it's just lost profit.
I can't believe you would put a space before the exclamation mark! :) Anyway...since the making of this video about 2 years ago the claim process has been very much streamlined and yup, we do indeed claim for all lost mail these days. It was a total pain the butt before.
@@LeftoverVenison My bad, that spacebar gets far too much use thesedays... I'm just speaking as one businessman to another, You should always put the claim in otherwise it sends a signal that it's ok and tolerable to receive bad service and they will do it all the more, to all of us...
@@christianmarriott3696 Agreed. This is an older video and we have changed this like I say. I should probably make a new one or an updated one. Made this video when we hadn't long set up the account, so certainly a little bit wiser about a few things!
@@LeftoverVenison The video is ok, I found it quite useful as I am just getting back into ecommerce after ten years and boy has everything changed...
If you had bought the Royal Mail printer for £150. They send you the labels free permanently. Saves an absolute fortune
They send you free labels permanently anyway mate, you just order them via the mail supply tab on their website. You don't need to purchase the RM sponsored label printer for that. So as long as the printer you buy uses 6x4 labels you're good to go.