Hi Krystian, thank you for reaching out to us. When the clean/scaling light is on, we recommend you to descale your Philips LatteGo Automatic Coffee Machine. Check out the following link for more information about descaling your coffee machine: to.philips/6055H4yoD Hope this helps, in case of any other questions, please feel free to reach out to us again.
Hi Saarela, thank you for getting in touch. Could you please let us know your country of residence? Then we will be able to assist you further. Hope to hear from you soon!
Hi Sareela, have you followed the descaling instruction on the user manual? Here you can find the manual with Estonian instruction: to.philips/6055y0byl. Please let us know if this is clear. :)
Hello! Please someone helps me. The descale cycle is with or without the water filter? In 0:59 the water tank is without it and in 1:40 is with it. Thank you! Kind regards, José María.
Hi there, thanks for reaching out to us. We would love to help and we’re available 24/7 on Facebook (to.philips/6052JnKYK ) and Twitter (to.philips/6053JnKYz). We can defintely assist you further there! Hope to hear from you soon. :)
I have this machine and all the lights are red what do i do? I’ve tried to remember the filter and the inner part and do all the necessary things but nothing worked
Hello Mashael, thanks for your comment. We are sorry to hear about this. Please reach out to us on Social Media, we’re available 24/7 on Facebook (to.philips/6054Jvd2K ) and Twitter (to.philips/6055Jvd2z). We would be able to assist you further there. Many thanks in advance! Hope to hear from you soon. :)
Is it necessary to have the Aqua clean filter? Can i opt not to use this one?..I notived we have used 6 of these filters within 3 to 4 months...actually expensive.🤔🤔
Hi Chelle, thank you for your comment. :) We'd love to answer your question and assist you further. Please feel free to send our colleagues a message through Facebook or Twitter. We're here 24/7 to help you out. We hope to hear from you soon.
Hi Dan, we would be more than happy to help you with any issues with your Philips LatteGo. Feel free to reach out to us on social media (Facebook - to.philips/6057z6Wrd and Twitter - @philipscare) and we'll do our best to help! We hope to hear from you soon!
I used a Nespresso descaling agent, you do not have to use the original. I checked the labels , it contains exactly the same.....
Hi.What do I have to do when the clean light is on? It doesnt flash, it's just on.
Hi Krystian, thank you for reaching out to us. When the clean/scaling light is on, we recommend you to descale your Philips LatteGo Automatic Coffee Machine. Check out the following link for more information about descaling your coffee machine: to.philips/6055H4yoD
Hope this helps, in case of any other questions, please feel free to reach out to us again.
the video at 1:43 shows the filter still in -- is this correct?
Good question, is it?
When descaleing the water only comes out of the hot water spout and not coffee spout. What should I do?
Hi Saarela, thank you for getting in touch. Could you please let us know your country of residence? Then we will be able to assist you further. Hope to hear from you soon!
@@Philips Estonia
Hi Sareela, have you followed the descaling instruction on the user manual? Here you can find the manual with Estonian instruction: to.philips/6055y0byl. Please let us know if this is clear. :)
@@Philips I did it like the instructions said but still water only comes out of the frothing spout
Same here! I'm in the us with a 3200 latte go
Hello! Please someone helps me. The descale cycle is with or without the water filter? In 0:59 the water tank is without it and in 1:40 is with it. Thank you! Kind regards, José María.
Without
What i have to do if the clean button doesn’t work? I tried many times but the button didn’t work and the light is on ?
Hi there, thanks for reaching out to us. We would love to help and we’re available 24/7 on Facebook (to.philips/6052JnKYK ) and Twitter (to.philips/6053JnKYz). We can defintely assist you further there! Hope to hear from you soon. :)
I have this machine and all the lights are red what do i do? I’ve tried to remember the filter and the inner part and do all the necessary things but nothing worked
Remove the filter
Remember = Remove
Hello Mashael, thanks for your comment. We are sorry to hear about this. Please reach out to us on Social Media, we’re available 24/7 on Facebook (to.philips/6054Jvd2K ) and Twitter (to.philips/6055Jvd2z). We would be able to assist you further there. Many thanks in advance! Hope to hear from you soon. :)
Is it necessary to have the Aqua clean filter? Can i opt not to use this one?..I notived we have used 6 of these filters within 3 to 4 months...actually expensive.🤔🤔
Hi Chelle, thank you for your comment. :) We'd love to answer your question and assist you further. Please feel free to send our colleagues a message through Facebook or Twitter. We're here 24/7 to help you out. We hope to hear from you soon.
So what they answered?
?
Do not change the new filter immediately. I put the cup under the tap and start the device. He fills my cup and the lamp turns blue
You do not need to use an Aqua filter unless your tap water is dirty. I have used my machine for 2 years without the filter.
Nice thanks
People ask for help and this person gives no solutions on here.
Hi Dan, we would be more than happy to help you with any issues with your Philips LatteGo. Feel free to reach out to us on social media (Facebook - to.philips/6057z6Wrd and Twitter - @philipscare) and we'll do our best to help! We hope to hear from you soon!