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American Coach refused our warranty repair after 3 weeks of sitting in their parking lot!
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- Опубликовано: 13 сен 2020
- We detail our trip to Decatur, IN to the REV repair facility in order to have our bowed slide repaired, along with other work. The trip back home was almost as fun!
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This saved us a big headache. We were seriously looking at an American Coach and that’s now a big no go. Thanks!
RENT
Get a Prevost
@@brandond73 Prevost is good. They make the coach buses we take to work and they are nice and seem to have good power/performance and comfort/reliability
Steve Lehto here on YT has a video regarding the world of travel vehicles. In short, "water heaters" have their own warranty. Drive line and chassis have their own warranty. It would seem like one has to understand the nature of the coach world before dipping a toe into it.
I bought a short bus 🚌
It is very evident that American Coach does not have a customer satisfaction department. They just don't care.
I'm so relieved that I came across your story and the incredibly poor response from American Coach. I was about to order a brand new 45K and have now switched to a better company who stands behind their products and customers.
It is unbelievable how poorly you were treated and I commend you on your ability to stay calm
and handle the situation they placed you under.
Thanks again! I have been telling all my RV friends about your experience and they thank you as well for informing us buying public about which companies to avoid at all costs!
Bet he sues and wins.
When a vendor refuses to honor their warranty, don't even waste your time arguing or having your lawyer send them a demand letter. Just sue them. You'd be amazed at how cooperative they can get once they realize that you're not going to take it lying down.
That was my first thought watching this. I would have gotten legal help but wonder if any warranty says all problems to be handled by arbitration of their choice. That's how shitty this world is now days.
Negitive
I had a similar tight problem . But it was my new pickup I got myself for retirement. It was taken to a GOODYEAR SERVICE CENTER to have the oil changed. It had 17,000 miles on it. During lunch my wife picked it up to go to the mall for lunch. Well the engine started to rattle and then shut (locked down) down. The guy that changed the oil forgot to refill the oil after he drained. He admitted. The manager said they put us a new engine in it. So he filled out a report for there Ohio office . We were in Greenville, SC . The guy there said no they would only rebuilt the lower end if the engine. The manager told them this was a new truck and wanted to have a new engine put in. We'll we got an attorney. He tells us there's nothing we can do about it. That they can't find a new engine with 17,000 miles on it. That made no sense to us. Well they rebuilt the lower end of the engine. And it wasn't long before the engine started rattling. I took it to a dealership. They looked at it the pistons could be moved around by hand . The engine should have been replaced or completely rebuilt. What I ended up doing was paid my $25.00 deductible and Ford replaced the engine. So, getting a lawyer doesn't always make things better. More money spent. Thank you FORD
@@gvet47
😊
Agreed
The way you guys responded throughout this ordeal is commendable. Hoping that your travels have become more enjoyable.
I'm so sorry for all your troubles, but thank you for exposing this horrible company. I was looking at purchasing one of their RVs but based on how they treated you I would never even consider it. I wish you had a million followers so you could expose this horrendous firm. Good luck and get rid of it.
Rv-ing sounds like a nightmare. I dont think there are any companies without complaints and problems.
Stay with name brand like Provost. I never owned motor home. I always had 5th wheel. cot less, depreciates less.
you saved me a ton of money
thank you
trade it off now
I was also thinking about buying one. Now I know I definitely won't buy anything from them
Nice to see I am not the only one would had nothing but troubles with our American Eagle. Had it for 1.5 years and then just drove it to Oklahoma and traded in in for a Newell and had 5% of the troubles with the Newell. There is zero service from American Coach and the coach itself was just terrible. Never buy an American Eagle.
Great to know. My wife and I were thinking of purchasing one but with a service like that, we will look at others
Glad I found this, we're about to retire and we've been looking for a quality coach. Thanks for taking the time to share your experience with American Coach.
Thanks for this video. I’ve been drooling over AC Rvs. When you spend a half million or more on an RV, you expect better customer service and quality control and repair!!
What a nightmare!😱
Keep your experience with American Coach current to warn others from becoming victims.
You guys are awesome!! I would of drove the bus threw there door and called my lawyer and would of got a new one. We are Newmar people and that company bent over backwards for us!!!! They were Awesome can't say enough about Newmar Spartan and the whole crew customer service 5 star all the way around!!!
I'm from the UK and I had rented an American Coach vehicle for an upcoming 90 day trip. I have now contacted the RV rental company and asked them to change the rental to another make or cancel, if changing is not an option..thank you for your straight talking video
You have way more patience than I would have had I would call whoever the next level would be if you don't get any assistance it might be time to get an attorney.
You two a great people...its easy to tell. These rigs are so complicated and so expensive. I think every brand will have trouble, obviously customer service is the key to picking the right brand. Hope things improved for you 2.
Wow, you're a good man. So patient. I had a transfer switch problem. I bought the transfer switch box on Amazon for around $348 and called a mobile tech to install it, so all in all it was $448.
But when it Rains it pours, I still had electrical problems, well low and behold, I needed new house batteries, so $1800, right there. As for water, hmm, my manual says to retract the slides when there is a storm or heavy rain.
You guys are an amazing couple what a positive attitude you both exude thx for sharing your experiences with everyone.
While repairing our 1997 Bounder I often wished I had a new coach but your experience has changed my thoughts!
Your endless return to being positive is appreciated and subscribed-to (literally and philosophically). Happiness is always an option. Sending wishes of clear skies and dry interiors.
Hope everything smooths out sooner than later. We have an AC Revolution from '06 (Fleetwood-branded era); it's always something ;)
im glad i watched this, my wife is a healthcare traveler and we were thinking about purchasing an RV like this one just alittle small so we can go with her as a family. im retired and i spent my entire working life in new car dealerships from tech to Fleet Director and 1 thing i have learned along the way is these coach outfits are always looking to get out of doing any warranty work. this is not the first negative report on American Coach so ill look elsewhere
I know this video is 2 yrs old but I'm glad I saw it. Me and my wife were serious considering an American coach and now they are off our list. Too much money to give to them for bad service.
Your skills are growing as a handyman. This was the American Coach founders goal. To teach people to better themselves, improve their handyman skills and problem solving abilities through sales of unreliable, overly complex RVs. You may feel like you are a victim, but you are in fact a disciple. He was the Yoda of RV self repair. "Be the flaw, not of the flaw."😀
It’s AmeriCAN Coach, not AmeriCAN’T! You’re buying a LIFESTYLE! A lifestyle that requires mechanical skills, a lot of tools, and knowledge of how plastics delaminate! Just like our frontier forebears!
land rover of America
I was a day away from giving a deposit and order a New 2022 American Coach American Eagle 45G until I happen to see your videos! Thanks for taking the time to make these. I am now going to start looking at different makes. Thanks Again! JH
Good luck!
Same shit with all of them. They are all junk. It should be illegal to sell products this bad
Dont have that kind of money, but was thinking if i did i might just buy a used 10-15 year old prevost, thrown 10-15,000 for tires fluids, ect and have a great rv…?
THANK YOU!!! THIS IS GREAT INFO! NO AMERICAN COACH FOR US. SO SORRY YOUR GOING THROUGH THIS!!
No need to yell...
@@rogeeeferrari yes there is calling out scum bags
Thanks for sharing your story, because we were looking at an American coach but now we will look at a different brand.
I wanted to comment on the both of you. Your whole attitude to this situation; can be summarized as “ laid back”. You give the populace a perfect role model on “how to handle”. Poor customer service and making a bad situation into a “win”. Kudos to the both of you. Cheers
Thank you for publishing this. We're in the market for an upgrade and this will definitely help us narrow down our list of manufacturers.
My wife had been urging me to get something like this until I showed her this video. Thanks so much for posting this!!
I had a Fleetwood 38" pusher and was looking at a new American unit, but this has made me change my mind. I am now looking at Newmars.
Thanks for being so honest and detailing your RV life trials and tribulations. Having an RV certainly creates many new problems and expenses in travel. Personally, I prefer to travel very light in a 1998 van with 123 K miles so I do not have to deal with endless repairs. Over the past 3 years, 12,000 miles, and 3 long 3,500 mile trips on both coasts, we broke down just 1 time when a shifter cable broke. That took 2 days to get repaired at a GM dealer and cost $450. We are clearly not as comfortable as you are when everything with the RV is working, but also not as uncomfortable when things go wrong. The highs are not as high and lows are not so lows! Instead we can spend 95% of our time enjoying the sights and outdoor activities.
Thanks so much you just made my day and I realize that we're just going to travel and stay in nice hotels
Unbelievable.....thank you for educating us on Freightliner and American Coach....
The RV industry is full of shady people . You just can't trust them .
It's EVERY Industry. EVERYTHING is about MONEY. No one cares about you. They only care about how much they can get from you.
@@CanesFan65 Gotta love Capitalism!!!!
That flying tigers shirt is awesome along with your calm demeanor during an unacceptable situation.
500k junk pile. Gotta love the American pride quality.
You guys are awesome... I justed started my research into buying a motor home. Great information. There off my list. Thank you so much
Such a beautiful repair facility to have such incompetence! Over the years I have watched you tube videos to learn how to fix things myself. American coach is a top tier coach, you think service would be able to fix them.
Thanks for the footage. Was considering, have to go the other obtions.
I worked for a reseller of RV's that we bought at auction. Repaired them and resold them. Automatic Transfer switch failures are so common that we were more surprised when they worked on a used coach than if they didn't. House batteries going bad, engine batteries going bad, rubber roof failures. All common on 1 and 2 year old coaches.
I just found your channel. I feel your pain. I’ve been dealing with the manufacturer of my motorhome for a year. There is in fact a federal lemon law that covers motorhomes called “The Magnusson-Moss Warranty Act”. You should be able to locate an attorney in your area that is willing to represent you. I had no problem finding one.
I do have to ask, however, why did you purchase another coach without even looking at it? Did you know that there are motorhome inspectors that will perform a full pre-purchase inspection of the coach you are interested in and provide you with a full report? Just like a home inspector. I wish I had know about the inspectors before I made my purchase.
One other thing...The sway issue with your Jeep is most likely a problem with your tow bar. Have an shop that sells/installs your brand check it out.
Good luck. Im waiting to see the next video in your series.
-Ken
I think its tow bar related too
Why didn't you list the name of the manufacturer of your coach?
Wife just found your video THANK YOU....Came down to a Newmar Dutch Star or an American Dream RV for our next chapter, so now we know it will be the Dutch Star.....Thanks again.
Just viewed your video and am so sorry for trouble. I and my wife were just looking at an American Dream coach. We are most definitely NOT considering this company now. Again, sorry for your troubles.
Thanks for the heads up, I’ll be sure to spread the word at our community in Florida.
Great video. One thing to note. Anything def related can have you stranded for days on end. Especially now. Parts avail is behind big time and some parts can’t be remade due to the infamous chip shortage.if your in need of a def header asy good luck.
Just delete it. Problem solved.
I'm so glad I found your channel I just watchdd all your videos what a nightmare you folks went through I am never going to even look at the American coach when I go to purchase a big rig thanks for all the videos ,will you folks have a new video coming out soon ? What is the status of your coach now did you get it all fixed up in Florida or is it still not running thanks very much Lance from Canada
Rather ironic, that you were probably at REV Indiana the same time we were. We were sent to a local dealer for our top priority repairs. We did to no avail. Our motto after our experience at REV, “Keep things simple, and learn to repair/solve issues on your own.”
Omg. Thank you for this.I have changed my mind about making a purchase that I had planned.
Thanks for putting this up. I agree with you I will never buy another product from this company. Hopefully they won’t stay in business.
I want to congratulate you guys for your positive attitude and for sharing. I think I am going to stick with my 2021 Grand Design Trailer. So far, there are zero problems with it.
Post more videos! I love all the info you give.
Sorry to hear of your issues. We have had three brand new Tiffins over the past four years (We keep upgrading) and they have not been without their issues. Some have been big but in the end it has turned out fine because of the backing of Tiffin and their customer service. You can pick up the phone anytime and call the owner (Bob) and he will answer the phone 90% of the time. It's so extremely important to buy a coach that has your back when its in and out of warranty. Tiffin seems to be the only one left. I know you guys like the layout and look of the Eagle but maybe a Tiffin Zepher or Bus would fit you better for your next Motorcoach. If it breaks they will fix it in Alabama at the factory! They will treat you like you should be treated. Return your calls / emails fast and most importantly be respectful and get you back on the road fast. Please don't buy another American Coach. After support is the most important part of owning a motorhome but few know that until it's too late.
Thank you very much for the heads-up. Have been looking at getting a Airstream trailer. 😎👍
Another great episode. The black cloud continues hovering over you. Can’t help but to laugh throughout these. Mike, you’re great but Angie needs to do an episode. She is hilarious. Cracks me up.
Amazing video. You sound like the most amazing and patient owner. If there is justice in the world, they will give you a new coach and an extended warranty on their dime.
American Coach is both foolish and incompetent. You deserved way better.
Damn I was looking at one but you helped me out on that decision!!! Thanks bro ! Sorry for your bad experience!!! You saved me from blowing a wad of cash on a manufacture that evidently doesn’t understand customer service which is what I do!!!! Thanks again good luck!!
Hi from Australia. The coach looks almost new. How can it have so many problems? I am in shock at the dealers attitude and not fixing things under warranty. I love your attitude too.
Look up Steve Lehto on YT. He’s done a few videos on RV’s.
WOW! You guys have amazing patience!
I own a 2017 Entegra Cornerstone
My god i have never had any issues
Thank you! Saved me a lot of headaches. I'm going in.another motor home.
Wow, thanks.... No American Coach for us...Thanks saved us a lot of headache.
After watching your experience, I'm thankful we chose a Foretravel. I don't think I will ever consider a Rev Group product (American Coach) remembering your experience.
We seriously considered a Foretravel - maybe in the future!
Good to know that American is part of the Rev Group...
I paid no where close to what you did for your coach. But I feel you’re pain took mine back to Thor it had 311 defects! It was brand new. None of these coach makers really care!
What a royal pain these things are. Thanks for convincing me that I really don’t ever need one of these. Headaches on steroids!
Your coach when you sell it, will be an awesome rig for the buyer. Because you fixed it and corrected it properly...
I was going back there tomorrow to purchase mine. I seen this thank God I didn’t put the money down the other day.
I found your video quite informative. Thank You Kindly!
You guys look very fit. Beautiful wife cute couple. Alot of good information you shared. Thanks.
Thank you very much for this video just bought a Newell, and have had nothing but first rate service in the month we've owned it.
Congrats but 3+ million is a little out of our price range!
I work on rv couches and most of these owners expect over the top service like they are the only ones that exist. I understand they have spent a lot of money but they need to understand they aren’t the only ones to have an rv we have some that sit for well over 2 months before we can get to it. Very few are will to work on them so wait times are high it’s just the nature of the business.
Wow keep up the good work I always when I can do my own repairs. When I don’t know I go to Utube somebody’s already had the same problem and share’s
Thanks for the heads up as I was about to approach American Coach to build one for importation into Australia. Dodged a bullet there.
I’m actually going to build an RV garage, with a pit. This is why. You cannot depend on people.
It is tough owning larger equipment. Companies will move to protect their bottom line, knowing you can shoulder the cost.
😂 Really! Try being a farmer. Unbelievable.
I can't believe all you've been through and you're still smiling. Feel sorry for you guys. I would be flipping. Hang in there it's got to get better you just about fix everything. Did you ever hook a computer up to find out why your check engine light is on?
Sounds like National Indoor RV in Dallas/Lewisville. When I drop my coach of it’s always 2 months and never actually fix anything and the bill is always 1 - 3 thousand dollars.
I would tell aAmerican Coach you hired a private investigator service and a law firm that specializes in these types of cases, and let them know this incident will ultimately cost them much more than fixing your Rv
Anything other than a Prevost or a Newell is just a styrofoam cooler covered in fiberglass bolted to a truck chassis. Just wait till it’s 5 or six years old😂
I listened to a RV mechanic talk about repairs. One thing he said was to put a serge protector on your RV cus if your staying in a RV park and 4 or 5 RVs leave you will get a power serge and it will blow out your power supply and or electrical system.
Many of the Diesel pushers come with surge protector transfer switches but they still recommend using a surge protector to keep that from blowing out because it's expensive to replace.
Thank you for all your information. I was looking at buying one of these but after seeing all of your trouble there is no way. I would ask you if you tried taking it back to the dealer
Companies like that only respond to a lawsuit.
Welcome to new RV life.
I think unfortunately this is typical of the RV industry here in America....Very sorry to hear this ...
Fiberglass box on a chassis will never have as much engineering/quality control as a Class C with only the box made by an RV manufacturer....right now, either a Newell, Prevost, Entegra, Newmar, Tiffin or an older proven reliably manufactured brand with maintenance records might be the way to go....
I did think about getting one of those at one point until I started realizing that there are no reputable dealers out there for those once they get your money that's it you're kind of on your own so I just stay away from them I just assume rent a motel room. It's the new American way of course that has always been
I’m not sure if I have this proper but, I seen this video a few weeks back and I think it might be in Europe or a specific country but the warranty is only covered from the date of manufacturing not the date of sale. I guess they really mean it when you have to read the fine print.
Sorry you are going through all of this..
Keep on them I just got my RV back after 4 years. Also find someone to file a lawsuit for you that’s when they first started anything. It’s extremely frustrating I know I have been constsly emailing them so I have a email trail on record with them saying things as well as all phone calls and visits recorded! Keep on them, blast them on the owners websites etc! You will eventually win I am sure these companies think they can get away with anything.
Glad i saw this was looking at their coaches and to see this. I will deal with another company.
DEF problems are not restricted to your RV. Your not alone!
Every trucking company has continually spend thousands of dollars in repairs to emmission systems and they still don't work as intended. Another Ralph Nadier is required as none of the manufacturers have reliable diesel emmission systems!
The only things an owner can do reduce problems are:
1. Use fresh DEF fluid, if it's more than 2 or 3 months old use it! Don't fill DEF tank up if your going to park for extended time. Fill with fresh before next trip.
2. Do not idle engine unless necessary!
3. When starting cold engine, soon as pre-trip completed start driving. Don't push engine hard until it's at operating temperature.
The catlytic converters (DOC, DPF and SCR) require high heat to clean themselves. Engines with no load or light loads have cool exhaust temperatures, allowing the soot to coat the honeycomb designs of converters.
So it's best to avoid idling, much as possible.
Low loading will eventually require will a manual re-gen.
Also keep your oil changes to low milages as the EGR system uses soot laden exhaust to lower Nox.
Soot laden exhaust introduced onto intake side contaminates the engine oil...
After seeing your videos, I'm really scared to buy an American Coach. We are actually looking at a 2021 American Eagle...$500K.
Makes me wonder if Newmar London Air or Essex might be the better choice.
Suggestions
Why on earth would anyone pay half a million for one of these?
@@destro513 if you have to ask you'll probably never know..
That coach would definitely find a new home
What seems odd is that the OBD-II should retain the fault history. I don't know Class A's, but I presume they're OBD-II, too. Even if cleared, there should be some diagnostics in the history that could be pulled.
YOU MY FRIEND ARE A VERY PATIENT MAN. I'D OF LOST IT BY NOW.GOOD LUCK.
Unfortunately, this seems to be the case with MOST RV manufacturers and dealers. Shady shady SHADY.
My cousins American Coach caught Fire due to electrical issues with the switches! Guys there is always a Motel6 around!
Sadder part is a lot (most) rvs are built just like they are warranted there.
You have the patience of a saint. I would've had a butt load of that thing long ago. Try a Renegade on a class 8 truck
Two happiest days in an RV owner’s life: the day they buy it and the day they sell it.
Whatever that thing costs, divide by the cost of an average flight and you could see the world. What you spend on fuel you could stay in really nice hotels and eat like a king. Add to that you have none of the stress of driving. WIN, WIN, WIN
Wow I was about to pull the trigger but after this not a chance!
My god guy's what a nightmare you're having with theses companies at least you seam to be making progress with your own repairs good luck hope to see progress in next video