Today we're gonna be taking a look at a recent karen sighting over at a holiday inn who had a fit over a hotel room Twitter: / xenoshot Twitch: / xenoshots
How else was this guy gonna stay with his wife and two kids in a hotel room?? Having a KING SIZED BED in the room means all FOUR of them could have slept in the bed pretty comfortably, if he didn't want his children to sleep in the roll-out. He was 100% looking to get a free/discounted room and I'm glad this woman told him NO!!
Male Karen: "Are you telling us we have to just sleep in the current room?" Desk Clerk: "Are you telling us you would like us to kick other people out of their room so you can have it sir?"
you can tell by the way people act they’ve never faced consequences for the way they treat people. this dude probably got coddled by his parents his whole life. shit happens buddy. it’s ok to be upset sometimes but don’t blame people who have nothing to do with it
I also think the opposite can be true. Some people were never coddled- they were abused their whole life by their parents, their boss, and others, and they always lost. So at some point they snap, and they just take out all of their resentment on an innocent person, and try to demand something, to make up for all the times they were mistreated. It’s like a milder version of going postal- the perpetual victim trying to fight back, but doing so inappropriately.
As a guest service agent myself, this happens ALL the time. Doesn't want to pay for the double queen suite so he booed the King suite at lower rate. Completely Karen's Fault!! This girl did an amazing job!! She needs a raise.
As a father and husband who has traveled across many states with my two kid. I would have had the kids sleep on the pullout couch…..simple. I’m shocked that he expects her to figure it out.
Also, it's a KING sized bed. If they have small kids, then they would have all fix JUST fine. Or, as some parents do, they take the couch to let their kids sleep comfortably or they share. I don't see WHAT he was complaining about, bro
@@cindypicadomolina7814 He was stressed from travel, a super douche asshole, and trying to save money, that confluence of those three together was a tornado of asshole. I’m sure traveling by car with 3 other people is stressful…. Just remember, he is a gaping asshole, so…
Well yeah, but only during the part of the video where she was so calm and relaxed while explaining and describing so even though she should've and could've stopped once she had Finally Noticed his Evil Disrespectful Mean plus Rude Reactional Response...Well because of his Hard Headed but yet Dumbfounded Annoyed Annoyanced Based Anger for such an Incredible Worldclass Jackass for a such a Hard Jerk, well because of that Adrienne and Sincere Thanks for your Thoughtful personal comment...Well I'm glad that she kept on Fighting for her way for the right reasons when she probably still could've and should've stopped right there, but over at the same time there Adrienne and Xenoshot...Well she still could've called the Police or even either than that when even in Hotels well there's only just either one Employee or even a few or several but were on their Dayoff and had the Manager do and take care plus handle everything else with enough Immunity with an above Overwhelming Experience with a Customer, well she even easily could've just gotten Security Guards Permanently Hired till retirement for that one Particular Hotel starting from the really very first year that she had actually had it opened to the Public...I hardly ever see Security Guards around in the Lobby in Hotels that I've been too before back in recent years for my vacational outing occassions except for bell boys and women checking people in but If I'm not mistaken, well then I'm pretty sure there's a security room somewhere within the Hotel with Surveilance Cameras almost everywhere...Yeah if that's even really the case there, well then there also should've been Security Guards present over in the Lobby too.!!! Almost everywhere except for the Suites since that would be an Invasion of Privacy, but I know the Elevators have Surveilance Technology around.!!!
@@nezaeya Yeah I know and sorry about the way there Nezaeya, yeah the amount of words from long comments from certain youtube users can be overwhelming more through the dropdown box from the notifications bell than it would generally appear to look like on the video's comment section itself but Unfortunately though for RUclips itself, their site doesn't seem to have a personal typing character limit.!!! Kind of wished it would end, so thanks for letting me know and just Subscribed to you too.
She is so good at staying sweet and calm.. i would have lost it.. maybe because I'm older, but i have 0 patients for Karen's or stupidity . He was as sent a copy of the reservation and should have confirmed his choice. happy she sends him packing.
@@Dark_Harmony 'Patience.' ...what? The standalone word "Patience." is nonsensical, as it is a noun without a verb, as is the single object pronoun "Me.". The period after "Me" should actually be a colon. It should read "THE apostrophe IS unnecessary..." THERE IS "...no need for..." has more logical narrative flow. A comma should be included between "sentence" and "either".
Once he started spitting on the floor she immediately had every right to kick him out without helping him anymore as that's not only rude and disrespectful but it's also a crime. She has phenomenal patience
Something tells me this guy is one of those types that would actually make his family sleep in the car just because he didn't get his way into a freebie or discount.
When my brother & I traveled with our parents, they'd book a small 1 queen bed room with no secondary bed options. We had to sleep on the floor. At least they have enough room!
He was trying to exahaust her hoping if he was a big enough ass , she would comp him to get him out of there, she held her own , and instead of giving in she reprimanded him and pretty much told him they need to go elsewhere. Proud of you girl!
as someone who worked front desk when I was in college, it taught me a valuable lesson. Service jobs are the worst, they can make you hate the public just on general principle. This girl was fantastic in the way she handled "the choad". kudos to her. Really, really, really don't understand why 4 people couldn't sleep in a room with 2 beds.
That's what I'm wondering! Are we talking LITTLE kids? Because they could easily both sleep on a pull-out bed. Or maybe it's 2 GIANT teenagers and they won't fit?? I can't figure it out?!?
@@jenn8179 well, if it is 2 giant teens, ask housekeeping to place a rollaway in the room for one of them and let the other one have the sofa sleeper. there were so many solutions. the choad was just a jerk!
I would disagree with that. I worked in hospitality for 9 years and loved it, most of the guests were great. The caveat was it was a private members club, so maybe the guests had to hold their tongues more.
@@Kevinacharles really don't think a private members club is exactly working with the public. glad you had a good experience. my time spent as a front desk clerk was endured, not enjoyed. made me fully appreciate getting my degree and moving on to a much more rewarding career.
Because she is an employee and he is a customer, so who do you think her employer would support? I’ve had to take clients at corporate jobs who’ve threatened me for using the restroom, accused me of working for the Illuminati, and jerked off in front of me, all while working for a corporate employer. I also worked almost every shift alone until 10pm, had issues with people who weren’t customers following me to my car, and yet got reprehended for carrying a taser because they had a ‘no weapons for employees’ policy. This was about 4-5 years ago and that company has since gone under, but it was horrible. I quit because my husband actually had to leave work on several occasions and walk with me, or check in on me in person, for safety. When I told my regional manager about the guy who whipped it out, he used it as an excuse to shame me for my body and then pull the ‘it’s very hard to resist when a woman with your figure wears a fitted skirt… if I wasn’t married…’ routine. I was at a corporate salon, but I suspect every corporate customer service job has this little regard for their employees.
@@baileymoran8585 Some men are disgusting. I'm sorry you had to put up with all of that. My husband and I are on a low income but saved and sacrificed for a long time to get some good savings behind us so that we could have a 'eff you' fund, which allows one to walk away from a toxic job and have enough money in the bank to find another one. Nobody should have to put up with toxic crap for fear of not having money. I wish everybody could do this. I hope you're in a better situation, now.
working at a hotel truly isnt for the weak , i worked at a hilton hotel for a year & the amount of entitled karens you run into is unreal . the most ridiculous karen encounter i ever had was when this lady deada$$ started going off on me & my manager because we didnt have plastic straws for her kid 😐😐
right? He’s acting like it’s not enough room, when it’s nearly double the room that they need. He said to small children, so they could actually just fit in the king size bed, all four of them. Or the mom could sleep with the kids in the king size bed and he could have the pull out couch, the two kids could have the pull out couch, there’s 1 million ways to do it. I even know of hotels that will give you a rolling crib for no charge! If either of the kids were small enough.
I am surprised you can't figure out how to fit a family of 4 in a room with king size bed and sofa pullouts. Can you tie your shoes yet? Maybe try a shape puzzle with squares and circles to try to fit 4 people in a room. Keep trying. You can do it.
This is why I quit working at a Hilton hotel. They actually give Karens anything they want even if they treat you like crap. Never working with that company again.
The amount of times she said "sofa pull out couch" and he still was disregarding it is what still baffles me to this day. He just couldnt stfu for 2 seconds and LISTEN to what she was saying, instead he either wanted something to be angry about or was being willfully ignorant and trying to get a free upgrade.
He keeps asking her how she thinks they were going to fit, as if that's something she needs to be concerned about. Your job was to book the correct room, it's not her fault you don't know how to book a hotel room online.
I worked in customer service for years and I was thought how to handle rude and demanding customers. It’s takes patience buy basically kill them with kindness, don’t get heated or rude back, be polite and helpful, while standing your ground in following protocol. This young lady did it perfectly. In the end they always look like complete aholes and most get embarrassed when they realise you’re not going to lower yourself to their level and engage in an argument. Although you do get a few shameless muppets like this guy.
I work at a hotel and a situation similar to this happened last night. A woman who made a reservation for 2 queen beds wanted to be upgraded to an executive queen room, which has 2 queen beds and a separate room with a pullout sofa, but she wanted to keep the same low rate she had. We're not allowed to do that and the front desk clerk told her that and she got upset and said we were being unfair and started screaming. The front desk clerk kept his cool like this young lady did, and that's how you have to handle it. No matter how much you want to shout back, you have to stay professional and keep your cool. Also, I wish we could dress as casual as her at our hotel.
I give that receptionist a lot of credit. That male Karen was being rude and entitled and she was being calm and professional. She should get a raise for the way she handled the situation.
I've seen this clip soooooo many times, and I watch the entire thing every time. Because of her. Not only does she handle him intelligently, professionally, and sternly; there's just something about her, her voice, and her vibe. And now I see her outside of the worst possible location of a camera, and she's beautiful. I hope some new and well paid job opportunities come her way. If I owned my own business, I would hire her on the spot. She handled that situation perfectly.
My hat is off to this girl for being so patient. And I'm sure they could have just made the room work for the night, considering it had two beds. Lots of families have crammed themselves into a tight space for the night when travelling. It happens sometimes. There's no way I could stand there asking the same question over and over without feeling like an idiot.
I cannot believe that he asked her “so are we supposed to just sleep in our car?” Like, he would choose that over the room that he reserved? Not to mention, he got a king suite which has a tiny kitchen, a little dining room, the sofa bed area with a couch and a completely separate bedroom. That’s lots of space!
Dude she said “king size bed with a PULL OUT COUCH” where your kids can easily sleep on the pull out couch. Trust me, me and my sister did. My parents slept on the main bed. Agreed Xenoshot, it makes no sense except to try to finagle a discount or free room.
I don’t think he “accidentally “ cancelled I think he did it on purpose and thought complaining he’d get the room he wanted for the cheaper price. Because that room with a king bed and sofa pull out is plenty big enough for 2 adults and 2 children.
Her level of patience is top notch. She’s a PROFESSIONAL. Lady, whatever your name is, if you need a job I’d hire you any day of the week. ❤️ If you ever want to move to Florida……
At least he had a room while others are completely screwed due to their own mistakes of poor planning. He could have at least attempted to try out the KING-BED room with a pull-out-bed couch. Plus they usually have those extra beds they'd be able to get. They SHOULD have fit perfectly fine, for crying out loud.
This right here. We need to start telling people "No" again. We as a society need to stop allowing whining and crying to be used as a bullying tactic to get someone's way. Amazing how many adults now days act like spoiled three year olds throwing a temper tantrum over not getting their way.
The funny thing is, or I guess the annoying thing is, that Karen’s always use third party sites for shit like this, but they are always the most nit picky people who need things to fit certain specifications… rather than dealing with the actual hotel, or car rental place, all to save a few bucks, buying a travel bundle.
This is a perfect example of why having supervisors on standby at any job is very important, I’ve had this happen to me plenty of times as someone working in a fast food restaurant. 90% of those instances in my case have been anything but a huge deal. Also, the world doesn’t have to do shit for this guy. And I’m glad she let him know it, Hats off to her sincerely!!!!
BRAVO young lady! You handled him much kinder than I would have and you stayed in control & KEPT EYE CONTACT!! I truly hope you were given a promotion, a company car AND a juicy 💵💵bonus!! Well Done!
Bro no joke on vacation me and my brother him 16 and me 12 had to share beds all the time. And once I picked up a bad cough in California when on Vacation for Disney land and my family made me sleep in the tub with the bathroom door closed cause I kept everyone up with my cough. We all still laugh about it to this day. This guy and the entitlement is unreal.
She handled the situation like a champ! Great job girlfriend! Rude and irate customers is a difficult thing to do. This girl knew what she needed to do and I'm so glad this Karen didn't get away with his crappie attitude.
I worked as a security at a hotel I literally have to check if you are guest on the list and some Karen's and Darren's just want me to let them in without any confirmation, I'm just doing my job we meet these psychos everywhere
As Holiday Inn night auditor, I approve this video 😁😂👍🏼 People come in at midnight even trying to pull this crap. Talk about guilt tripping when they've got their kids in tow!
“Hold on a minute, sir. Let me have another room built to your specifications. It should only take about a year considering we have to pull permits and hire a dozen different contractors to make this happen, but if you’re willing to be patient we will happily make whatever accommodations are necessary to please you, sir.”🤣🤣🤣
How many times does she have to tell him "we don't have any other rooms" ?!? This girl has WAY more patience than me, I'd have told him to pound sand way earlier in the conversation!!
I know this feeling all too well I am a registrar at hospital and I just register patients to their appointments, I have no say in scheduling and/or insurance authorizations. So when a patient comes in and there is an issue with their insurance or appointment there is literally nothing I can do for them besides connect them to their scheduling department so they deal with it, but they take the frustration out with me. I've been screamed at and belittled so many times, even by the upper medical staff who thinks registration can work miracles. This lady handled it so well.
She handled this perfectly. The trope of “the customer is always right” is a toxic concept that was conceived so that someone can give themselves a license to, in the most disrespectful way possible, force others to solve a problem for them. I imagine that had this man only approached this desk person with politeness and a touch of humility, she might have been happy to go through the extra effort to sort out his cancelation details for him, and find him another lodging option. She did really well, being calm, polite, and matter-of-fact. I feel her pain. I have been in the EXACT same situation, where I had to face down an angry man who had booked a room with two queen beds for his family of five (himself, his wife, their teen son, and two teen daughters) on a sold out night. He tried to blame me for not being “willing” to accommodate his needs, and made a scene in the lobby before begrudgingly checking in to the room he had booked. He kept asking me why I thought he would book a room with two beds for five grown people and demanded a room with FIVE beds in it, or extra rooms free of charge. I don’t know how many times I had said to him “A room with five beds doesn’t even exist as a room type here”. Was his assumption that he could just book “a room”, and then choose room type, number of beds,etc. upon arrival? I will never know. Suffice it to say, someone (probably him) ended up sleeping on the floor that night. Yes. This video dredges up some repressed memories. . .
One time my dad took us skiing and accidentally booked a room that was too small. He was very nice and pleasant to the receptionist and luckily it happened they had extra rooms available so they upgraded us at no charge. It isn’t difficult to be kind and understanding. Also just wanted to note that my family could’ve made the smaller room work for the night had we needed to. There’s no excuse for this behavior
I love my country deepy, and I say that after having travelled the world (mostly on business), but I will say one thing we have that is just toxic garbage and needs to stop: this philosophy that the customer is always right. He could not pull that, 90% of the time, in European places. In China, you can find yourself getting a cold stare from someone in a uniform within twenty minutes of pulling that kind of crap. I also have had plenty of laughs over Millennials and younger, but I will say this: I suspect they are less willing to put up with crap, and in this, I support them 100%. I have had great service from many Millenials and younger, in retail or hospitality. They should be treated with respect, most of them (and for the few not, walk away, go elsewhere, vote with your wallet, not with a bad attitude).
This is why you need to be careful booking through third party sites, Karen didn’t pay attention and wanted to put in on that lovely agent. Not to mention there is no reason a couple of kids can’t sleep on a pullout. Too bad we couldn’t see his face. Keep up with the great content.
I saw this on a different video and I was so happy to see her not back down, gave the facts in a calm and collected manner and didn't fall for a ploy on their behalf trying to get free stuff. If Karen's were handled in this manner, I would hope it would diffuse it to not create their over the top behavior.
I was a front desk worker for years in Daytona Beach back in the 80s. I feel this woman's pain - I dealt with many "Karens" before they were even a thing.
I was the front desk supervisor of a Hilton and this young lady did far better than I could've. I would've told him what I thought he could do. She did a fantastic job!
Kudos to this girl for being so patient yet so professional during this situation. I wouldn't have been as calm and patient with her I would have done eventually asked them to leave.
This reminds me of the time that I worked as a guest experience specialist for a vacation rental company. I work from home and I receive calls for inquiry and my job is to answer guest's inquiries to their reservation. Every day I receive calls at least 5-8 people will yell at me because it's either the unit they reserved is not cleaned or the third party website they used had a technical error or the reservation they made was last minute. It is very exhausting that I only stayed for only 3 months. I work from home and I only answer calls but it still affected my mental health as some guests can be very entitled. There was one time a guest even threaten to make sure to fire me because I was accused of being a fraud but the reality is that they booked thru a third party website that had an error so their reservation didnt went thru and it was also a same day booking.
Sooo many people are like this. It’s just as bad at the theme park where I work. Some people have a MASSIVE sense of entitlement. It really sucks for us, and for the other guests just trying to enjoy their day.
The game of the "customer" repeating the same questions over and over, goes across the board in ever customer service situation. They key to keeping calm and overcoming it, is to provide the same answer over and over. The "customer" is playing that game until they wear you down, and cave in to them. They'll always throw words into your mouth too, such as.."So you're saying I have to sleep in my car?"" They heard your policy, or options or answer every single time.
My church youth group used to pile 8 kids in rooms with only two beds on our yearly trips. If you didn’t want to share a bed, you could sleep in the bath tub or on the floor, your choice.
Honestly shout out to her being professional bc as a cashier ppl like this get cursed out the second they raise their voice I’m not kidding idk how I still have my job
Something similar happened to me once, I made a phone booking for several nights, turned up and due to a misunderstanding the room had been double booked for the first night of our stay, small establishment, only 5-6 rooms. Rather than being a Karen, I just picked up my phone and googled a different place for that night. All easy and simple.
I’ve never worked in the hotel industry but I have been a storage manager for 9 years. I’ve had a few run ins with male Karen’s like that trying to get units for the price of smaller units and a few that have tried to get me to cancel other peoples reservations for them or one guy that just thought he was entitled to get 3 months of rent for free. And they really do go around in circles like that when you tell them no. I have just come to the conclusion that they do it in hopes that they are trying to wear me out and annoy me enough into giving them what they want so they’ll leave. I’ve been called an “unhelpful c*nt” and “stupid b*tch”by those kind of guys too. They definitely think that because we’re women that they can intimidate and insult women and get their way. I don’t play those games and I don’t encourage bad behavior by giving them anything they want. If they want to be sexist assholes then they can go screw themselves because they are not going to be my tenants. The girl in the video handled that perfectly. Staying calm, not showing you’re getting frustrated and staying firm with your answer in a professional way is the way to go.
Exactly, I'm 1000% sure he wouldn't of pulled this crap if this sweet lady was a male. I've worked customer service and have had so many pigs treat me like dirt when they couldn't get their way, while very rarely seeing my male coworkers be treated that way when they had to tell entitled asshole no. Cowards like the dude in the video just like to bully weaker people around, hopefully one day he'll mess with the wrong person.
They need to give that woman a raise and a promotion she was nothing but professional. I believe the male Karen was trying to get an upgrade for FREE
Absolutely
He was DEF trying to get a free upgrade. People think if they scream loud enough and stomp their feet enough they will get whatever they want.
@@kristennewell7181 Agreed! I’m so glad she didn’t give in.
And then brag to literally everyone he knows about how he worked over the clerk & got a freebie.
🎯
How else was this guy gonna stay with his wife and two kids in a hotel room?? Having a KING SIZED BED in the room means all FOUR of them could have slept in the bed pretty comfortably, if he didn't want his children to sleep in the roll-out.
He was 100% looking to get a free/discounted room and I'm glad this woman told him NO!!
The sofa is a pull out full size bed for the kids do sleep on
Yes, you have to pay for an extra room.
No room in the inn? For a Christian like me? And where are my gifts? No gold? No Frankenstein or the other one? How cruel! I wont be back, for sure!
Exactly what he did. Our kings also have pullout beds and 2 kids can definitely fit in them
They could’ve easily slept on the pull out haha they’re kids man make em sleep on the door ask for pillows and blankets
Girl is going places. Never lost her cool, never got irritated outwardly, never gave in to his ridiculousness.
If she can handle this idiot, she can handle just about anyone. I couldn't do it.
@@annmariemccooey6731I'm too fiesty. I couldn't either.
Male Karen: "Are you telling us we have to just sleep in the current room?"
Desk Clerk: "Are you telling us you would like us to kick other people out of their room so you can have it sir?"
He was like “yes!” What a jerk
This dude pretending he’s in a 5 star Hilton when he’s in a holiday inn. Cmon bro.
you can tell by the way people act they’ve never faced consequences for the way they treat people. this dude probably got coddled by his parents his whole life. shit happens buddy. it’s ok to be upset sometimes but don’t blame people who have nothing to do with it
btw his family would have totally fit
I think the guy was trying to pull a scam and just didn't know when to stop
I also think the opposite can be true. Some people were never coddled- they were abused their whole life by their parents, their boss, and others, and they always lost. So at some point they snap, and they just take out all of their resentment on an innocent person, and try to demand something, to make up for all the times they were mistreated. It’s like a milder version of going postal- the perpetual victim trying to fight back, but doing so inappropriately.
They def know what their doing their manipulation works within his family so he treats everyone like that thinking he can just bark orders
Or he is a dude think he made everything on his own and getting entitled
As a guest service agent myself, this happens ALL the time. Doesn't want to pay for the double queen suite so he booed the King suite at lower rate. Completely Karen's Fault!! This girl did an amazing job!! She needs a raise.
THE SHIT WE PUT UP WITH FOR A PAYCHECK!!!! Sincerely, a former waitress
I feel you ❤️ and the medical field that I work is just as bad 🤬
@@PhoenixRain01010 I can only imagine!! Thank u for your hard work😊
Sincerely, a former cashier, waitress, stripper and customer service agent.
I’m a big tipper, try to do my part to at least even it out for ya
@@BVonBuescherI always give at least 20% and in cash so the restaurant can’t take a cut.
I worked the desk at a hotel for over 2 years. She handled business. Hero.
As a father and husband who has traveled across many states with my two kid.
I would have had the kids sleep on the pullout couch…..simple. I’m shocked that he expects her to figure it out.
That's what I was thinking. Why can't the kids share the pull-out couch? I'm baffled.
Also, it's a KING sized bed. If they have small kids, then they would have all fix JUST fine. Or, as some parents do, they take the couch to let their kids sleep comfortably or they share. I don't see WHAT he was complaining about, bro
@@cindypicadomolina7814 He was stressed from travel, a super douche asshole, and trying to save money, that confluence of those three together was a tornado of asshole. I’m sure traveling by car with 3 other people is stressful…. Just remember, he is a gaping asshole, so…
He was pushing to get his room free or at a significant discount.
When I was a kid, we traveled with sleeping bags and we kids slept on the floor and mom and dad slept on the bed. We thought it was fun.
She handled this so well!!!! I hope her supervisors saw this and applauded her
Well yeah, but only during the part of the video where she was so calm and relaxed while explaining and describing so even though she should've and could've stopped once she had Finally Noticed his Evil Disrespectful Mean plus Rude Reactional Response...Well because of his Hard Headed but yet Dumbfounded Annoyed Annoyanced Based Anger for such an Incredible Worldclass Jackass for a such a Hard Jerk, well because of that Adrienne and Sincere Thanks for your Thoughtful personal comment...Well I'm glad that she kept on Fighting for her way for the right reasons when she probably still could've and should've stopped right there, but over at the same time there Adrienne and Xenoshot...Well she still could've called the Police or even either than that when even in Hotels well there's only just either one Employee or even a few or several but were on their Dayoff and had the Manager do and take care plus handle everything else with enough Immunity with an above Overwhelming Experience with a Customer, well she even easily could've just gotten Security Guards Permanently Hired till retirement for that one Particular Hotel starting from the really very first year that she had actually had it opened to the Public...I hardly ever see Security Guards around in the Lobby in Hotels that I've been too before back in recent years for my vacational outing occassions except for bell boys and women checking people in but If I'm not mistaken, well then I'm pretty sure there's a security room somewhere within the Hotel with Surveilance Cameras almost everywhere...Yeah if that's even really the case there, well then there also should've been Security Guards present over in the Lobby too.!!! Almost everywhere except for the Suites since that would be an Invasion of Privacy, but I know the Elevators have Surveilance Technology around.!!!
@@ArsonHQ WTF
@@ArsonHQ That's a massive wall of words, bud. Too much, lol
@@nezaeya Yeah I know and sorry about the way there Nezaeya, yeah the amount of words from long comments from certain youtube users can be overwhelming more through the dropdown box from the notifications bell than it would generally appear to look like on the video's comment section itself but Unfortunately though for RUclips itself, their site doesn't seem to have a personal typing character limit.!!! Kind of wished it would end, so thanks for letting me know and just Subscribed to you too.
@@ArsonHQ Awe, you're so kind! Thank you so much! & no worries, I understand ☺
She is so good at staying sweet and calm.. i would have lost it.. maybe because I'm older, but i have 0 patients for Karen's or stupidity . He was as sent a copy of the reservation and should have confirmed his choice. happy she sends him packing.
@@Dark_Harmony grammar Nazi Karen. 😁
Me too, no hash tag.
@@Dark_Harmony 'Patience.' ...what? The standalone word "Patience." is nonsensical, as it is a noun without a verb, as is the single object pronoun "Me.".
The period after "Me" should actually be a colon.
It should read "THE apostrophe IS unnecessary..."
THERE IS "...no need for..." has more logical narrative flow.
A comma should be included between "sentence" and "either".
@@Dark_Harmony Ever think that the person writing the comment was in a hurry or that English isn’t their first language? Don’t be ignunt, Karen.
@@Dark_Harmony It's a comment on the internet not a school essay grow up
Once he started spitting on the floor she immediately had every right to kick him out without helping him anymore as that's not only rude and disrespectful but it's also a crime. She has phenomenal patience
It’s a damn room, a roof over your head! What did he want for her to build a Karen wing?
😂😂😂😂😂 Yes he did, and she needed to do it as she was speaking to him 😂
Something tells me this guy is one of those types that would actually make his family sleep in the car just because he didn't get his way into a freebie or discount.
LOL. I love "build him a Karen wing!"
When my brother & I traveled with our parents, they'd book a small 1 queen bed room with no secondary bed options. We had to sleep on the floor. At least they have enough room!
He was trying to exahaust her hoping if he was a big enough ass , she would comp him to get him out of there, she held her own , and instead of giving in she reprimanded him and pretty much told him they need to go elsewhere. Proud of you girl!
as someone who worked front desk when I was in college, it taught me a valuable lesson. Service jobs are the worst, they can make you hate the public just on general principle. This girl was fantastic in the way she handled "the choad". kudos to her. Really, really, really don't understand why 4 people couldn't sleep in a room with 2 beds.
That's what I'm wondering! Are we talking LITTLE kids? Because they could easily both sleep on a pull-out bed. Or maybe it's 2 GIANT teenagers and they won't fit?? I can't figure it out?!?
Because this dude can't add.... lol
@@jenn8179 well, if it is 2 giant teens, ask housekeeping to place a rollaway in the room for one of them and let the other one have the sofa sleeper. there were so many solutions. the choad was just a jerk!
I would disagree with that. I worked in hospitality for 9 years and loved it, most of the guests were great. The caveat was it was a private members club, so maybe the guests had to hold their tongues more.
@@Kevinacharles really don't think a private members club is exactly working with the public. glad you had a good experience. my time spent as a front desk clerk was endured, not enjoyed. made me fully appreciate getting my degree and moving on to a much more rewarding career.
Why didn't she kick him out when he was spitting on the floor?
That's nasty and gross.
OMG Right?? I think she should have called law enforcement. What a vile POS
Plus, someone in housekeeping has to clean it up.
She couldn’t make him leave
Because she is an employee and he is a customer, so who do you think her employer would support? I’ve had to take clients at corporate jobs who’ve threatened me for using the restroom, accused me of working for the Illuminati, and jerked off in front of me, all while working for a corporate employer. I also worked almost every shift alone until 10pm, had issues with people who weren’t customers following me to my car, and yet got reprehended for carrying a taser because they had a ‘no weapons for employees’ policy. This was about 4-5 years ago and that company has since gone under, but it was horrible. I quit because my husband actually had to leave work on several occasions and walk with me, or check in on me in person, for safety. When I told my regional manager about the guy who whipped it out, he used it as an excuse to shame me for my body and then pull the ‘it’s very hard to resist when a woman with your figure wears a fitted skirt… if I wasn’t married…’ routine. I was at a corporate salon, but I suspect every corporate customer service job has this little regard for their employees.
@@baileymoran8585 Some men are disgusting. I'm sorry you had to put up with all of that. My husband and I are on a low income but saved and sacrificed for a long time to get some good savings behind us so that we could have a 'eff you' fund, which allows one to walk away from a toxic job and have enough money in the bank to find another one. Nobody should have to put up with toxic crap for fear of not having money. I wish everybody could do this. I hope you're in a better situation, now.
working at a hotel truly isnt for the weak , i worked at a hilton hotel for a year & the amount of entitled karens you run into is unreal . the most ridiculous karen encounter i ever had was when this lady deada$$ started going off on me & my manager because we didnt have plastic straws for her kid 😐😐
The fact that he tried to get one of rooms that was reserved for other guests is crazy. 😂
Male Karen: "Well, what happened to the other room I canceled?"
Desk Clerk: "We don't keep every room that people cancel reservations for, sir"
He was so shocked that he couldn’t intimidate/guilt this woman into getting what he wanted.
You seriously can't fit four people in a room with a king size bed and a pull-out couch? And two of them are children? 🤦🏼♀️😂
He can, he was scamming her for a discount/free upgrade, no question.
right? He’s acting like it’s not enough room, when it’s nearly double the room that they need. He said to small children, so they could actually just fit in the king size bed, all four of them. Or the mom could sleep with the kids in the king size bed and he could have the pull out couch, the two kids could have the pull out couch, there’s 1 million ways to do it. I even know of hotels that will give you a rolling crib for no charge! If either of the kids were small enough.
I am surprised you can't figure out how to fit a family of 4 in a room with king size bed and sofa pullouts. Can you tie your shoes yet? Maybe try a shape puzzle with squares and circles to try to fit 4 people in a room. Keep trying. You can do it.
When I was in the Air Force, we could've bunked a dozen people in a room that size, maybe more.
Exactly! He's an idiot.
I think she is a rock star for staying so calm and not caving in to the bully Karen. Not sure why they also think their errors are your fault...
This is why I quit working at a Hilton hotel. They actually give Karens anything they want even if they treat you like crap. Never working with that company again.
This poor woman needs an Oscar! She’s dealt with this male version of a Karen so well.
Poor lady, she was so nice.
The amount of times she said "sofa pull out couch" and he still was disregarding it is what still baffles me to this day. He just couldnt stfu for 2 seconds and LISTEN to what she was saying, instead he either wanted something to be angry about or was being willfully ignorant and trying to get a free upgrade.
He keeps asking her how she thinks they were going to fit, as if that's something she needs to be concerned about. Your job was to book the correct room, it's not her fault you don't know how to book a hotel room online.
I worked in customer service for years and I was thought how to handle rude and demanding customers. It’s takes patience buy basically kill them with kindness, don’t get heated or rude back, be polite and helpful, while standing your ground in following protocol. This young lady did it perfectly. In the end they always look like complete aholes and most get embarrassed when they realise you’re not going to lower yourself to their level and engage in an argument. Although you do get a few shameless muppets like this guy.
What more does he want? He's getting a king size bed & a pull out that's enough for 4 people.
I work at a hotel and a situation similar to this happened last night. A woman who made a reservation for 2 queen beds wanted to be upgraded to an executive queen room, which has 2 queen beds and a separate room with a pullout sofa, but she wanted to keep the same low rate she had. We're not allowed to do that and the front desk clerk told her that and she got upset and said we were being unfair and started screaming. The front desk clerk kept his cool like this young lady did, and that's how you have to handle it. No matter how much you want to shout back, you have to stay professional and keep your cool. Also, I wish we could dress as casual as her at our hotel.
I give that receptionist a lot of credit. That male Karen was being rude and entitled and she was being calm and professional. She should get a raise for the way she handled the situation.
I've seen this clip soooooo many times, and I watch the entire thing every time. Because of her. Not only does she handle him intelligently, professionally, and sternly; there's just something about her, her voice, and her vibe. And now I see her outside of the worst possible location of a camera, and she's beautiful.
I hope some new and well paid job opportunities come her way. If I owned my own business, I would hire her on the spot. She handled that situation perfectly.
She really is a gem not only in demeanor but in looks, too. No lie there
Hats off to this girl and the other guest who stepped in to put an end to this nonsense.
Poor planning on your part does not constitute an emergency on mine.
What a lovely calm demeanor she has, I wish I had that Zen, its a genuine talent.
Give that girl a raise
He was trying to scam the hotel and thought they were going to upgrade him for free for ‘inconvenience’
I'm glad you covered this. That guy is an entitled narcissist. Gas lighting manipulating and moving the goal post.
I have very little patience when it comes to people like that so good on her for keeping her cool.
She handled that situation really well
My hat is off to this girl for being so patient. And I'm sure they could have just made the room work for the night, considering it had two beds. Lots of families have crammed themselves into a tight space for the night when travelling. It happens sometimes. There's no way I could stand there asking the same question over and over without feeling like an idiot.
I cannot believe that he asked her “so are we supposed to just sleep in our car?” Like, he would choose that over the room that he reserved? Not to mention, he got a king suite which has a tiny kitchen, a little dining room, the sofa bed area with a couch and a completely separate bedroom. That’s lots of space!
She is so sweet and calm.either take the room or sleep outside under a bridge
"I'd expect you to f*ck off" is what I would have said, but hats off for this lady. She handled herself extremely well.
Dude she said “king size bed with a PULL OUT COUCH” where your kids can easily sleep on the pull out couch. Trust me, me and my sister did. My parents slept on the main bed. Agreed Xenoshot, it makes no sense except to try to finagle a discount or free room.
She basically told him there is a king and a pull out bed/couch blessings right there smh
I don’t think he “accidentally “ cancelled I think he did it on purpose and thought complaining he’d get the room he wanted for the cheaper price. Because that room with a king bed and sofa pull out is plenty big enough for 2 adults and 2 children.
Her level of patience is top notch. She’s a PROFESSIONAL. Lady, whatever your name is, if you need a job I’d hire you any day of the week. ❤️ If you ever want to move to Florida……
At least he had a room while others are completely screwed due to their own mistakes of poor planning. He could have at least attempted to try out the KING-BED room with a pull-out-bed couch. Plus they usually have those extra beds they'd be able to get. They SHOULD have fit perfectly fine, for crying out loud.
This right here. We need to start telling people "No" again. We as a society need to stop allowing whining and crying to be used as a bullying tactic to get someone's way. Amazing how many adults now days act like spoiled three year olds throwing a temper tantrum over not getting their way.
Right. I have family that acts like this.
Pull out couches are so comfortable like im not joking best sleep of your life it just hits different
The funny thing is, or I guess the annoying thing is, that Karen’s always use third party sites for shit like this, but they are always the most nit picky people who need things to fit certain specifications… rather than dealing with the actual hotel, or car rental place, all to save a few bucks, buying a travel bundle.
This is a perfect example of why having supervisors on standby at any job is very important, I’ve had this happen to me plenty of times as someone working in a fast food restaurant. 90% of those instances in my case have been anything but a huge deal. Also, the world doesn’t have to do shit for this guy. And I’m glad she let him know it, Hats off to her sincerely!!!!
BRAVO young lady! You handled him much kinder than I would have and you stayed in control & KEPT EYE CONTACT!! I truly hope you were given a promotion, a company car AND a juicy 💵💵bonus!! Well Done!
Bro no joke on vacation me and my brother him 16 and me 12 had to share beds all the time. And once I picked up a bad cough in California when on Vacation for Disney land and my family made me sleep in the tub with the bathroom door closed cause I kept everyone up with my cough. We all still laugh about it to this day. This guy and the entitlement is unreal.
When I was in housekeeping I always felt bad for the front desk workers, especially during holidays
She handled the situation like a champ! Great job girlfriend! Rude and irate customers is a difficult thing to do. This girl knew what she needed to do and I'm so glad this Karen didn't get away with his crappie attitude.
I worked as a security at a hotel I literally have to check if you are guest on the list and some Karen's and Darren's just want me to let them in without any confirmation, I'm just doing my job we meet these psychos everywhere
The guy who stepped in defending the receptionist is a hero.
As Holiday Inn night auditor, I approve this video 😁😂👍🏼
People come in at midnight even trying to pull this crap. Talk about guilt tripping when they've got their kids in tow!
They didn’t have two adults and two children, they have three children and one adult
“Hold on a minute, sir. Let me have another room built to your specifications. It should only take about a year considering we have to pull permits and hire a dozen different contractors to make this happen, but if you’re willing to be patient we will happily make whatever accommodations are necessary to please you, sir.”🤣🤣🤣
Yes hotels have no control over third party booking sites you literally have to call that company instead for help
Yes! Enough said.
And she very respectfully didn't record him but his voice only so not to escalate this. Glad to see that and proud of her.
How many times does she have to tell him "we don't have any other rooms" ?!? This girl has WAY more patience than me, I'd have told him to pound sand way earlier in the conversation!!
I respect the employee behind the counter here for being so professional.
I know this feeling all too well I am a registrar at hospital and I just register patients to their appointments, I have no say in scheduling and/or insurance authorizations. So when a patient comes in and there is an issue with their insurance or appointment there is literally nothing I can do for them besides connect them to their scheduling department so they deal with it, but they take the frustration out with me. I've been screamed at and belittled so many times, even by the upper medical staff who thinks registration can work miracles. This lady handled it so well.
I think she aged a few years dealing with this karen
She remained poised and professional. Great job!
She handled this perfectly. The trope of “the customer is always right” is a toxic concept that was conceived so that someone can give themselves a license to, in the most disrespectful way possible, force others to solve a problem for them. I imagine that had this man only approached this desk person with politeness and a touch of humility, she might have been happy to go through the extra effort to sort out his cancelation details for him, and find him another lodging option. She did really well, being calm, polite, and matter-of-fact. I feel her pain. I have been in the EXACT same situation, where I had to face down an angry man who had booked a room with two queen beds for his family of five (himself, his wife, their teen son, and two teen daughters) on a sold out night. He tried to blame me for not being “willing” to accommodate his needs, and made a scene in the lobby before begrudgingly checking in to the room he had booked. He kept asking me why I thought he would book a room with two beds for five grown people and demanded a room with FIVE beds in it, or extra rooms free of charge. I don’t know how many times I had said to him “A room with five beds doesn’t even exist as a room type here”. Was his assumption that he could just book “a room”, and then choose room type, number of beds,etc. upon arrival? I will never know. Suffice it to say, someone (probably him) ended up sleeping on the floor that night. Yes. This video dredges up some repressed memories. . .
One time my dad took us skiing and accidentally booked a room that was too small. He was very nice and pleasant to the receptionist and luckily it happened they had extra rooms available so they upgraded us at no charge. It isn’t difficult to be kind and understanding. Also just wanted to note that my family could’ve made the smaller room work for the night had we needed to. There’s no excuse for this behavior
This is the product of never telling your kids no as children
I love my country deepy, and I say that after having travelled the world (mostly on business), but I will say one thing we have that is just toxic garbage and needs to stop: this philosophy that the customer is always right. He could not pull that, 90% of the time, in European places. In China, you can find yourself getting a cold stare from someone in a uniform within twenty minutes of pulling that kind of crap.
I also have had plenty of laughs over Millennials and younger, but I will say this: I suspect they are less willing to put up with crap, and in this, I support them 100%. I have had great service from many Millenials and younger, in retail or hospitality. They should be treated with respect, most of them (and for the few not, walk away, go elsewhere, vote with your wallet, not with a bad attitude).
This is why you need to be careful booking through third party sites, Karen didn’t pay attention and wanted to put in on that lovely agent. Not to mention there is no reason a couple of kids can’t sleep on a pullout.
Too bad we couldn’t see his face.
Keep up with the great content.
As a former front desk clerk, ALWAYS reserve your room directly with the hotel. Youre welcome.
Yep definitely trying to get a discount and totally went about it wrong.🤦 Well done Ms!
Oh it definitely would’ve got cancelled once he started spitting on the floor
I hope her supervisors saw this and applauded her HUGELY PERIOD.
I saw this on a different video and I was so happy to see her not back down, gave the facts in a calm and collected manner and didn't fall for a ploy on their behalf trying to get free stuff. If Karen's were handled in this manner, I would hope it would diffuse it to not create their over the top behavior.
I’m so proud of that young lady. She is so patient and remained professional throughout. I wish her well. 💐
I was a front desk worker for years in Daytona Beach back in the 80s. I feel this woman's pain - I dealt with many "Karens" before they were even a thing.
This girl is an MVP. If I were ever a boss, she'd be my first hire.
I was the front desk supervisor of a Hilton and this young lady did far better than I could've. I would've told him what I thought he could do. She did a fantastic job!
Kudos to this girl for being so patient yet so professional during this situation. I wouldn't have been as calm and patient with her I would have done eventually asked them to leave.
This reminds me of the time that I worked as a guest experience specialist for a vacation rental company. I work from home and I receive calls for inquiry and my job is to answer guest's inquiries to their reservation. Every day I receive calls at least 5-8 people will yell at me because it's either the unit they reserved is not cleaned or the third party website they used had a technical error or the reservation they made was last minute. It is very exhausting that I only stayed for only 3 months. I work from home and I only answer calls but it still affected my mental health as some guests can be very entitled. There was one time a guest even threaten to make sure to fire me because I was accused of being a fraud but the reality is that they booked thru a third party website that had an error so their reservation didnt went thru and it was also a same day booking.
Reason #4 that you don't see many Gen X reception clerks..
This guy :
"So WHAT are we supposed to do.. "
Us :
"Say what one more time."
This young lady is a rock star!! I admire her restraint. I couldn't have maintained my composure dealing with that POS
Sooo many people are like this. It’s just as bad at the theme park where I work. Some people have a MASSIVE sense of entitlement. It really sucks for us, and for the other guests just trying to enjoy their day.
Gorgeous woman inside and outside! She is so patient and professional!!!
The game of the "customer" repeating the same questions over and over, goes across the board in ever customer service situation. They key to keeping calm and overcoming it, is to provide the same answer over and over. The "customer" is playing that game until they wear you down, and cave in to them. They'll always throw words into your mouth too, such as.."So you're saying I have to sleep in my car?"" They heard your policy, or options or answer every single time.
Thats cool u shared with us ur experience working in the holiday inn. And happy u said the receptionist was a warrior, cuz she was strong here
The adults sleep in the bed and the kids on the pullout like what are you even saying dude
My church youth group used to pile 8 kids in rooms with only two beds on our yearly trips. If you didn’t want to share a bed, you could sleep in the bath tub or on the floor, your choice.
We’re a family of 5 and love the king + sofa bed rooms lol!
He wanted a free room period. I wouldn't doubt if he had this planned from the beginning
Honestly shout out to her being professional bc as a cashier ppl like this get cursed out the second they raise their voice
I’m not kidding idk how I still have my job
My gosh this woman's really keeping her cool... I find her keeping her cool like that incredible in itself.
Something similar happened to me once, I made a phone booking for several nights, turned up and due to a misunderstanding the room had been double booked for the first night of our stay, small establishment, only 5-6 rooms. Rather than being a Karen, I just picked up my phone and googled a different place for that night. All easy and simple.
I’ve never worked in the hotel industry but I have been a storage manager for 9 years. I’ve had a few run ins with male Karen’s like that trying to get units for the price of smaller units and a few that have tried to get me to cancel other peoples reservations for them or one guy that just thought he was entitled to get 3 months of rent for free. And they really do go around in circles like that when you tell them no. I have just come to the conclusion that they do it in hopes that they are trying to wear me out and annoy me enough into giving them what they want so they’ll leave. I’ve been called an “unhelpful c*nt” and “stupid b*tch”by those kind of guys too. They definitely think that because we’re women that they can intimidate and insult women and get their way. I don’t play those games and I don’t encourage bad behavior by giving them anything they want. If they want to be sexist assholes then they can go screw themselves because they are not going to be my tenants.
The girl in the video handled that perfectly. Staying calm, not showing you’re getting frustrated and staying firm with your answer in a professional way is the way to go.
Exactly, I'm 1000% sure he wouldn't of pulled this crap if this sweet lady was a male. I've worked customer service and have had so many pigs treat me like dirt when they couldn't get their way, while very rarely seeing my male coworkers be treated that way when they had to tell entitled asshole no. Cowards like the dude in the video just like to bully weaker people around, hopefully one day he'll mess with the wrong person.
This woman is incredible. She's management material.